Related
Been following this story for a while about how it seems like no online unlock service has been able to unlock the att lumia 920. I have also seen that multiple people it seems were given codes from at&t that would not work. Well last week I submitted an unlock request for my lumia 920 through at&t over the phone and today I received an email that had the 20 digit code. So I put an old T-Mobile sim in the phone, turned it on, entered the code, and it said pin accepted! This confirms that at&t is at least able to issue correct unlock codes but it doesn't explain why some work and some don't. (As far as I can find I'm the first one to actually get a working code)
For everyone who is still waiting for an unlock it is worth a shot to give them a call. If they say they won't unlock it due to the exclusivity deal, ask for a supervisor who can put the unlock request through.
patrick92260 said:
Been following this story for a while about how it seems like no online unlock service has been able to unlock the att lumia 920. I have also seen that multiple people it seems were given codes from at&t that would not work. Well last week I submitted an unlock request for my lumia 920 through at&t over the phone and today I received an email that had the 20 digit code. So I put an old T-Mobile sim in the phone, turned it on, entered the code, and it said pin accepted! This confirms that at&t is at least able to issue correct unlock codes but it doesn't explain why some work and some don't. (As far as I can find I'm the first one to actually get a working code)
For everyone who is still waiting for an unlock it is worth a shot to give them a call. If they say they won't unlock it due to the exclusivity deal, ask for a supervisor who can put the unlock request through.
Click to expand...
Click to collapse
Do you have to be an AT&T customer for that? I tried calling them and even speaking with the supervisor, with no luck, supervisor was even more insisting about the exclusive deal and no unlock till May.
patrick92260 said:
Been following this story for a while about how it seems like no online unlock service has been able to unlock the att lumia 920. I have also seen that multiple people it seems were given codes from at&t that would not work. Well last week I submitted an unlock request for my lumia 920 through at&t over the phone and today I received an email that had the 20 digit code. So I put an old T-Mobile sim in the phone, turned it on, entered the code, and it said pin accepted! This confirms that at&t is at least able to issue correct unlock codes but it doesn't explain why some work and some don't. (As far as I can find I'm the first one to actually get a working code)
For everyone who is still waiting for an unlock it is worth a shot to give them a call. If they say they won't unlock it due to the exclusivity deal, ask for a supervisor who can put the unlock request through.
Click to expand...
Click to collapse
Great news!
How do I find my SIM PIN code?
netgh0st said:
Do you have to be an AT&T customer for that? I tried calling them and even speaking with the supervisor, with no luck, supervisor was even more insisting about the exclusive deal and no unlock till May.
Click to expand...
Click to collapse
I'd assume you won't have much luck if you aren't a current att customer. The supervisor who put in the unlock request told me that they can submit an unlock request for any phone except the iPhone which has to be out of contract to be unlocked. My lumia is under contract but I've also been with att for at least 7 years.
1 hour of battling. 1 agent escalated to sup, no result. Another agent and another escalation, no results for me.
g00p said:
1 hour of battling. 1 agent escalated to sup, no result. Another agent and another escalation, no results for me.
Click to expand...
Click to collapse
Same fore me - no real battling though and "only" 30 mins on the phone for nothing. Agent also spoke with supervisor. June was what they told me (so much for "it's the same for all Lumia 920s, not just your device..."). And, of course, they even don't have the codes yet.
Idk why they won't budge for you guys, the only thing I can say is keep trying until you get an agent who will submit the unlock request for it.
patrick92260 said:
Idk why they won't budge for you guys, the only thing I can say is keep trying until you get an agent who will submit the unlock request for it.
Click to expand...
Click to collapse
Will do. I tried to gently push him to still submit a request, even though it fails, so that I had something in return (if it is just the negative reply from the unlock team) to follow up with. However, he would not submit the request because it would be the same result as he is telling me - no code available for my IMEI yet.
I'm currently very busy at work so I can't spend 30-60mins each day chatting with AT&T. Will try in a week or two.
BTW, I guess you being a long-time AT&T customer could have also been influential. I am a 2-day customer because I cancelled service again due to bad voice quality at my work location. However, paying the ETF, I fulfilled my contractual obligations so I'm only asking AT&T to fulfill theirs (3.1 of the Wireless Customer Agreement)...
dullerm said:
Will do. I tried to gently push him to still submit a request, even though it fails, so that I had something in return (if it is just the negative reply from the unlock team) to follow up with. However, he would not submit the request because it would be the same result as he is telling me - no code available for my IMEI yet.
I'm currently very busy at work so I can't spend 30-60mins each day chatting with AT&T. Will try in a week or two.
BTW, I guess you being a long-time AT&T customer could have also been influential. I am a 2-day customer because I cancelled service again due to bad voice quality at my work location. However, paying the ETF, I fulfilled my contractual obligations so I'm only asking AT&T to fulfill theirs (3.1 of the Wireless Customer Agreement)...
Click to expand...
Click to collapse
Yeah my lumia is under contract but yes I have also been a customer for at least 7 years. The problem is there is no standardization with these unlock requests so it seems like it's just the luck of the draw of who you talk to... I'd be really surprised if you got a denial email, it seems like the difficult part is just getting the agent to submit the unlock request...
patrick92260 said:
Yeah my lumia is under contract but yes I have also been a customer for at least 7 years. The problem is there is no standardization with these unlock requests so it seems like it's just the luck of the draw of who you talk to... I'd be really surprised if you got a denial email, it seems like the difficult part is just getting the agent to submit the unlock request...
Click to expand...
Click to collapse
I in same boat as Dullerm, just tried 3 times with no movement to escilate to receive unlock code. Urrrgggg. Wish I didn't rush into this phone, and bought it in Canada. They are telling me in May the code will be released.
hello all,
any news about the unlock?
yair26 said:
hello all,
any news about the unlock?
Click to expand...
Click to collapse
sure, I'll play...
It's the standard exclusive device wait for 6 months after release rule on AT&T for contract phones. Dunno about other carriers.
So whenever you bought it, plus 6 months, you can sim unlock it.
schettj said:
sure, I'll play...
It's the standard exclusive device wait for 6 months after release rule on AT&T for contract phones. Dunno about other carriers.
So whenever you bought it, plus 6 months, you can sim unlock it.
Click to expand...
Click to collapse
thanks for that..i know that i need to wait 6 months for at&t unlock but there other way that some1 try with success?
yair26 said:
thanks for that..i know that i need to wait 6 months for at&t unlock but there other way that some1 try with success?
Click to expand...
Click to collapse
Apparently there is no way at all to unlock currently except thru ATT. I guess that is harder than I expected b/c it seems no one in this thread has been able to get an unlock code. It just depends on the CSR you get on the phone, I got them to unlock it on my first call to them so I guess I just got very lucky.
guys, I'm from Ukraine
please tell me. Can I write to at & t email?
What information do I need to write that would have been any result ..?
and in advance sorry for my spelling mistakes))
I called them back in Dec 2012 and got the unlock code from at&t; however the code only 11 digit and will not work.
Does anyone know or could confirm how digit the code should be?
Also, does it have to be a T-Mobile chip or any GSM chip will work?
Sent from my SCH-I510 using xda app-developers app
zimone91 said:
guys, I'm from Ukraine
please tell me. Can I write to at & t email?
What information do I need to write that would have been any result ..?
and in advance sorry for my spelling mistakes))
Click to expand...
Click to collapse
Unfortunately, there seem to be very few people who managed to get an unlock code from AT&T, and most of them were long-term AT&T customers. If you are not a customer, neither phone nor e-mail support is likely to get you anything meaningful. We'll just have to wait and hope that codes will leak out to 3rd parties earlier than next May.
netgh0st said:
Unfortunately, there seem to be very few people who managed to get an unlock code from AT&T, and most of them were long-term AT&T customers. If you are not a customer, neither phone nor e-mail support is likely to get you anything meaningful. We'll just have to wait and hope that codes will leak out to 3rd parties earlier than next May.
Click to expand...
Click to collapse
we just have a little different situation.
I read a lot of reviews of people saying who unblocked the technique in support just that they bought on ebay, and the seller told them that it is unlocked.
simply put, they pressed on pity!
and it worked! but now I do not know if it will work so ...
databaseguy said:
I called them back in Dec 2012 and got the unlock code from at&t; however the code only 11 digit and will not work.
Does anyone know or could confirm how digit the code should be?
Also, does it have to be a T-Mobile chip or any GSM chip will work?
Sent from my SCH-I510 using xda app-developers app
Click to expand...
Click to collapse
should be 20 digit code and any none att sim should work
entering the unlock code
for those who tried the 20 digit code for the lumia 920. try this. i had that problem with my lumia 900 from at&t i got the code and entered it and it would not accept the code. i had to use all ten tries and then it asked me to enter MY PUK code. i then entered the exact same unlock code as the PUK code and it unlocked the nokia lumia 900. my theory was that i never activated the phone with an at&t sim card i just bough it and popped in my foreign sim. i tried it with multiple unactivated nokia lumia 900s from at&t and it work. so if you bought a lumia 920 but didn't activate it with an at&t sim card this may be the reason the unlock code didn't work, you can either activate the phone with an at&t sim or try this process that i've used.
Hi,
I was getting my Iphone unlocked this morning and I asked ATT rep when would I be able to request a unlock code for Lumia 920 and rep answered May 9th. so hopefully from may 9th we will be able get a unlock codes from ATT. :good:
First date they gave me was 28th Feb.. then 16th March.. then June..
so now we have May9th..
AT&T... balls..
It is always 6-month from the release day (for nearly all new AT&T smartphones, not just Lumias). So, L920 was released on Nov. 9, 2012. May 9, 2013 is exactly six months later. That's the correct date. Any other dates are pure BS.
jhogal1 said:
Hi,
I was getting my Iphone unlocked this morning and I asked ATT rep when would I be able to request a unlock code for Lumia 920 and rep answered May 9th. so hopefully from may 9th we will be able get a unlock codes from ATT. :good:
Click to expand...
Click to collapse
i'm thinking that is really the date friend of mine who works at att was trying to get unlock code for me but after running my imei he told me not till may 9th
You would think if May 9 is the date that there be a media blitz or some public announcement about this for an Iconic device.
Only iPhone get that kind of media attantion. Lumia 920 hardly a big sell on AT&T. I'd bet GS3 sold multiple times of L920. All new phones from AT&T has lock out period.
I have small query, If i buy AT&T L920 now(off contract)... and my phone is no longer in US when unlock codes are released by AT&T.. will i be able to retrieve unlock code for my 920 over the web or any other mode outside US?
harmish2687 said:
I have small query, If i buy AT&T L920 now(off contract)... and my phone is no longer in US when unlock codes are released by AT&T.. will i be able to retrieve unlock code for my 920 over the web or any other mode outside US?
Click to expand...
Click to collapse
The only way to get unlock code from AT&T is to call AT&T customer service. Officially, AT&T only offer unlock code to its customers. They don't have any obligation to offer non-customer the code but in the past they do offer them to you.
foxbat121 said:
The only way to get unlock code from AT&T is to call AT&T customer service. Officially, AT&T only offer unlock code to its customers. They don't have any obligation to offer non-customer the code but in the past they do offer them to you.
Click to expand...
Click to collapse
Actually it isn't. We provide unlock codes as part of our business. We don't call their customer service team for each unlock code that is ordered.
Codes are kept in a database corresponding to each unique IMEI. Therefore, if you have access to the databases, you can obtain the unlock codes.
mobileunlocked said:
Actually it isn't. We provide unlock codes as part of our business. We don't call their customer service team for each unlock code that is ordered.
Codes are kept in a database corresponding to each unique IMEI. Therefore, if you have access to the databases, you can obtain the unlock codes.
Click to expand...
Click to collapse
AFAIK, there is no outside access to the unlock code database for Nokia phones within lockout period. This is true for Lumia 900 and still true for Lumia 920.
FINALLY
Well, on my 4th call to ATT customer service I managed to get the rep to open a case, he gave me a case number and said I should be receiving an email within a week with my unlock code because I purchased the phone outright and it is not tied to my contract!!! you see, I dont have att service but my in-laws do, for a long time now....So, I called about 4 days ago and said I had a new phone that my children (impersonating a 60 yr old woman) bought for me because they knew how much I hated my current phone, so I registered it on my account and what not, then I explained to the rep that I was traveling to europe and that I needed to use my phone there with a local carrier because I did not want to incur any extra expenses with att, they then proceeded to ask for my IMEI and then to tell me that my phone was not eligible to be unlocked because there was an agreement between Nokia and att, I asked what should I do, that I couldnt believe that I had to purchase a phone in europe, that I was with att because of their 'easy ways' etc......I was transferred to another rep who just explained in detail why the phone could not be unlocked and told me that I should try to "rent a phone"......I initially stated that I was staying in europe for about one week and I was very very nice!, well, they would not help me. TODAY I called with a NOT SO NICE ATTITUDE, i stated that I was traveling to europe and would be staying for maybe 5 months, that I had called previously and was told that I could not be helped but that a friend of the family which was in my same circumstance, had his phone unlocked, so I was calling back because of this, because I had been with att for about 10 yrs and I needed to be able to use my phone, blah blah blah.... well the lady rep told me that my phone was not eligible to be unlocked (after i provided my imei), that I had not met the requirements for this, which were to have the phone for at least 1 year, etc.... I told her that the phone was purchased outright from my children who knew how much I hated the phone THAT WAS TIED TO MY CONTRACT, well, the rep started to get nasty and i did as well, I told her to transfer me to a superior which she did, then, I got a male rep on the phone who was very nice and basically explained to me in depth what this other lady said, I then said that I did not understand how other people that have not been with att for so long have been able to get the unlock code when traveling abroad, and I am not being helped, etc etc.... he then said that because there is an exclusivity agreement and the phone is tied to a contract that I could not have it unlocked, then I explained that the phone that I purchased on the contract was my older one, that the lumia was given to me by my children and that they paid around 500 dlls for it, that to please escalate this to the unlock team who sent my 'friend' an email unlocking his device, then the rep said that he was going to open a case to see if they could help me since i purchased the phone 'outright'!!
......SO, now I just have to wait!! hopefully it works out!!!!
SORRY FOR THE LONG POST BUT ALL OF THIS POINTS TO:
1) Find a friend or family member that is in good standing with att and ask them if you can impersonate them
2) KEEP CALLING THEM!!! You'll get there in the end..... It only took me 4 phone calls!
I will let you know if it works!!! :fingers-crossed:
p.s I just could not wait until May 9th, blame it on my ADHD!!!!!
if i purchased the phone on eBay from 3rd party can I still ask At&T to unlock the phone starting May 1st? or only the original acquirer can have it unlocked
Talk to the seller and ask if he has activated the phone on at&t network also if he is a customer or not. If everything is positive then at&t may entertain your request else, wait till 2 nd week of may. Hopefully third party unlock code providers will start unlocking. But also be aware that as soon as these services are available the prices on eBay and other such sites will shoot up.
Sent from my Venue Pro using Board Express
Pics or it didn't happen...
yusssi said:
Well, on my 4th call to ATT customer service I managed to get the rep to open a case, he gave me a case number and said I should be receiving an email within a week with my unlock code because I purchased the phone outright and it is not tied to my contract!!! you see, I dont have att service but my in-laws do, for a long time now....So, I called about 4 days ago and said I had a new phone that my children (impersonating a 60 yr old woman) bought for me because they knew how much I hated my current phone, so I registered it on my account and what not, then I explained to the rep that I was traveling to europe and that I needed to use my phone there with a local carrier because I did not want to incur any extra expenses with att, they then proceeded to ask for my IMEI and then to tell me that my phone was not eligible to be unlocked because there was an agreement between Nokia and att, I asked what should I do, that I couldnt believe that I had to purchase a phone in europe, that I was with att because of their 'easy ways' etc......I was transferred to another rep who just explained in detail why the phone could not be unlocked and told me that I should try to "rent a phone"......I initially stated that I was staying in europe for about one week and I was very very nice!, well, they would not help me. TODAY I called with a NOT SO NICE ATTITUDE, i stated that I was traveling to europe and would be staying for maybe 5 months, that I had called previously and was told that I could not be helped but that a friend of the family which was in my same circumstance, had his phone unlocked, so I was calling back because of this, because I had been with att for about 10 yrs and I needed to be able to use my phone, blah blah blah.... well the lady rep told me that my phone was not eligible to be unlocked (after i provided my imei), that I had not met the requirements for this, which were to have the phone for at least 1 year, etc.... I told her that the phone was purchased outright from my children who knew how much I hated the phone THAT WAS TIED TO MY CONTRACT, well, the rep started to get nasty and i did as well, I told her to transfer me to a superior which she did, then, I got a male rep on the phone who was very nice and basically explained to me in depth what this other lady said, I then said that I did not understand how other people that have not been with att for so long have been able to get the unlock code when traveling abroad, and I am not being helped, etc etc.... he then said that because there is an exclusivity agreement and the phone is tied to a contract that I could not have it unlocked, then I explained that the phone that I purchased on the contract was my older one, that the lumia was given to me by my children and that they paid around 500 dlls for it, that to please escalate this to the unlock team who sent my 'friend' an email unlocking his device, then the rep said that he was going to open a case to see if they could help me since i purchased the phone 'outright'!!
......SO, now I just have to wait!! hopefully it works out!!!!
SORRY FOR THE LONG POST BUT ALL OF THIS POINTS TO:
1) Find a friend or family member that is in good standing with att and ask them if you can impersonate them
2) KEEP CALLING THEM!!! You'll get there in the end..... It only took me 4 phone calls!
I will let you know if it works!!! :fingers-crossed:
p.s I just could not wait until May 9th, blame it on my ADHD!!!!!
Click to expand...
Click to collapse
Can you provide screenshots to prove your Lumia 920 is, in fact, unlocked? I've seen a handful of posts purporting this to be doable and have tried for countless hours myself with no luck, even when certain 'helpful staff' attempt to get a code for my phone, they come back all saying the same thing - even if they wanted to, they couldn't get one until May 9th because the codes haven't even been generated and handed over by Nokia yet due to the exclusivity agreement.
StargazerLilly said:
Can you provide screenshots to prove your Lumia 920 is, in fact, unlocked? I've seen a handful of posts purporting this to be doable and have tried for countless hours myself with no luck, even when certain 'helpful staff' attempt to get a code for my phone, they come back all saying the same thing - even if they wanted to, they couldn't get one until May 9th because the codes haven't even been generated and handed over by Nokia yet due to the exclusivity agreement.
Click to expand...
Click to collapse
That simply means someone up in the chain spotted the error and denied your request. It happens all the time. But once in a while, a request goes through and unlock code obtained. Nothing wrong with that. It's just your luck.
I've done that successfully once.
Yeah... There are three other people I know with the AT&T Lumia 920..
And they have all gotten theirs unlocked by AT&T and we're not even in the US, never had an account with AT&T or anything..
I'm the only one who hasn't had any luck...
So I know it's possible.. I've seen their phone and they are all using them on the local network.. it's very upsetting that I haven't gotten through..
about ATT Lumia920 hotspot
Dear
Although the ATT 920 is unlocked but
that still can't workable for hotspot in other carrier
may i ask is there any one can suggest that how to unlock hotspot function
thanks a lot
der.tmp said:
Dear
Although the ATT 920 is unlocked but
that still can't workable for hotspot in other carrier
may i ask is there any one can suggest that how to unlock hotspot function
thanks a lot
Click to expand...
Click to collapse
If it doesn't work with the stock ROM and you've already adjusted the APN settings using the Access Point app then you'll have to flash a different ROM.
---------- Post added at 11:41 PM ---------- Previous post was at 11:36 PM ----------
StargazerLilly said:
Can you provide screenshots to prove your Lumia 920 is, in fact, unlocked? I've seen a handful of posts purporting this to be doable and have tried for countless hours myself with no luck, even when certain 'helpful staff' attempt to get a code for my phone, they come back all saying the same thing - even if they wanted to, they couldn't get one until May 9th because the codes haven't even been generated and handed over by Nokia yet due to the exclusivity agreement.
Click to expand...
Click to collapse
Plenty of proof has been shown. Here is my proof again.
Video of me unlocking my ATT L920
http://www.youtube.com/watch?v=44oTQtfWZWY
Picture showing T-Mobile as carrier
http://imgur.com/YOI5MVB
Picture of the email I got containing my unlock code
http://forum.xda-developers.com/showpost.php?p=39019476&postcount=30
Anybody, any news?? especially from unlock code services??
Sent from my Venue Pro using Board Express
Cellunlock.net says that it will be unlocking the 920s in 2-4 days.
none of the posts in this forum are related to unlocking the phone - it is just a bunch of paid links for a "maybe" working unlock service
where are the applications to do the actual unlocking - why no one is giving proper unlocking tips ?
Please post here only if it is actually working unlock software or guide - NONE OF THE PAID CRAP PLEASE!
smile_nik said:
none of the posts in this forum are related to unlocking the phone - it is just a bunch of paid links for a "maybe" working unlock service
where are the applications to do the actual unlocking - why no one is giving proper unlocking tips ?
Please post here only if it is actually working unlock software or guide - NONE OF THE PAID CRAP PLEASE!
Click to expand...
Click to collapse
Read the other threads. The only way to get an unlock code for an AT&T Lumia 920 is if you are an AT&T customer and push the customer support really hard. There might be some other requirements such as being on a business account too. I am on a business account with AT&T and was able to get a 920 unlocked after spending an hour with the customer support.
Any site claiming to be able to unlock an AT&T Lumia 920 is a scam, plain and simple. Third parties MAY be able to after May 9th.
not a AT&T customer - T-Mobile UK
problem is that here on this site was always the place you can find the tools to free you phone but for Nokia Lumia 920 there no useful posts for SIM unlock.
smile_nik said:
not a AT&T customer - T-Mobile UK
problem is that here on this site was always the place you can find the tools to free you phone but for Nokia Lumia 920 there no useful posts for SIM unlock.
Click to expand...
Click to collapse
There is no problem, there just is not any unlock codes for the Lumia right now. Unless you are an ATT customer and no longer under contract you will not be able to unlock your phone. Your best bet is to get a Rogers version which is already unlocked as stock.
As you said all the sites for the 920 are scams and those claiming they have done it are working for or being paid by those same sites.
Solarenemy68 said:
There is no problem, there just is not any unlock codes for the Lumia right now. Unless you are an ATT customer and no longer under contract you will not be able to unlock your phone. Your best bet is to get a Rogers version which is already unlocked as stock.
As you said all the sites for the 920 are scams and those claiming they have done it are working for or being paid by those same sites.
Click to expand...
Click to collapse
I believe the point here has nothing to do with carriers, but software plug in to generate code from phone directly.
Vangink said:
I believe the point here has nothing to do with carriers, but software plug in to generate code from phone directly.
Click to expand...
Click to collapse
Nothing exists yet. Only carriers / Nokia has the codes at this point.
flash new firmware
So
Just to get things clear
say I have a locked Lumia 920 (EE carrier UK)
if I will flash a new firmware with NaviFirm+ 1.7 and Nokia Care suite
Like RM-821 GLOBAL WHITE SWAP (059Q5C7)
wouldn't it unlock the sim lock?
:cyclops:
sabichos said:
So
Just to get things clear
say I have a locked Lumia 920 (EE carrier UK)
if I will flash a new firmware with NaviFirm+ 1.7 and Nokia Care suite
Like RM-821 GLOBAL WHITE SWAP (059Q5C7)
wouldn't it unlock the sim lock?
:cyclops:
Click to expand...
Click to collapse
Firmware has no affect on the SIM. The SIM controls what carrier you connect to as it is the SIM that you actually are paying for in your contract. So in answer to your question, you can flash till your heart goes poof, it will make no difference. The phone will still be locked to what ever carrier the SIM was programmed for.
yes - flashing it not going to remove the SIM lock -already try few times
I wonder how many of you have heard of JTAG.
Too bad most people dont seem to know how to use it (or can afford that kind of equipment).
I would try to find a "unlocker" who you can actually talk too (face to face). I personally would use an online unlocker too BUT, it just seems weird having asian people try to convinve you they are american citizens, selling %100 authentic unlock codes. I also see bad reviews.
My Advice:
Look for some guy (or girl) who works at a phone carrier station store (one that sells multiple brands of phones). Perhaps they can JTAG Unlock or Factory Unlock your phone.
OR
Go to your phone carrier (not the one locked to the phone) In person, and explain how you have this locked phone but would LOVE to use it on their service. If they refuse, just keep asking "why not?". Try to justify your use on their service (meaning, tell them that they are supposed to be obligated to unlock).
OR
If you are really bent on getting a carrier unlock, go to the locked carrier and then tell them you accidentally purchased the phone second hand, thinking it would work with your network. If they refuse to unlock (under any terms or licence) then ask for a refund. If they refuse, then get mad. They just ripped you off.
OR
Contact customer support of the manufacter of the phone. Explain that both your, and the phone's locked carrier refuse to unlock, and you feel that their brand (the phone's) is really dissapointing to you. Most companies used to give free stuff to sad or rageing customers for free - perhaps you can get an unlock.
In the end: The truth will set you free. Unlocking should be free, but as time goes on, codes become more complex.
Good luck getting a free unlock. Im not saying its impossible, but it is all about time, money, branding, and customer satisfaction. And believe it or not, that all costs money. They (the locked carrier) lose money everytime someone hacks, exploits, or JTAGs their devices, which is why they usually come priced by duration of service or fixed fees.
Hope this helps. My texting hands are tired!
Sent from my SGH-S730M
FINALLY!!!
Well, on my 4th call to ATT customer service I managed to get the rep to open a case, he gave me a case number and said I should be receiving an email within a week with my unlock code because I purchased the phone outright and it is not tied to my contract!!! you see, I dont have att service but my in-laws do, for a long time now....So, I called about 4 days ago and said I had a new phone that my children (impersonating a 60 yr old woman) bought for me because they knew how much I hated my current phone, so I registered it on my account and what not, then I explained to the rep that I was traveling to europe and that I needed to use my phone there with a local carrier because I did not want to incur any extra expenses with att, they then proceeded to ask for my IMEI and then to tell me that my phone was not eligible to be unlocked because there was an agreement between Nokia and att, I asked what should I do, that I couldnt believe that I had to purchase a phone in europe, that I was with att because of their 'easy ways' etc......I was transferred to another rep who just explained in detail why the phone could not be unlocked and told me that I should try to "rent a phone"......I initially stated that I was staying in europe for about one week and I was very very nice!, well, they would not help me. TODAY I called with a NOT SO NICE ATTITUDE, i stated that I was traveling to europe and would be staying for maybe 5 months, that I had called previously and was told that I could not be helped but that a friend of the family which was in my same circumstance, had his phone unlocked, so I was calling back because of this, because I had been with att for about 10 yrs and I needed to be able to use my phone, blah blah blah.... well the lady rep told me that my phone was not eligible to be unlocked (after i provided my imei), that I had not met the requirements for this, which were to have the phone for at least 1 year, etc.... I told her that the phone was purchased outright from my children who knew how much I hated the phone THAT WAS TIED TO MY CONTRACT, well, the rep started to get nasty and i did as well, I told her to transfer me to a superior which she did, then, I got a male rep on the phone who was very nice and basically explained to me in depth what this other lady said, I then said that I did not understand how other people that have not been with att for so long have been able to get the unlock code when traveling abroad, and I am not being helped, etc etc.... he then said that because there is an exclusivity agreement and the phone is tied to a contract that I could not have it unlocked, then I explained that the phone that I purchased on the contract was my older one, that the lumia was given to me by my children and that they paid around 500 dlls for it, that to please escalate this to the unlock team who sent my 'friend' an email unlocking his device, then the rep said that he was going to open a case to see if they could help me since i purchased the phone 'outright'!!
......SO, now I just have to wait!! hopefully it works out!!!!
SORRY FOR THE LONG POST BUT ALL OF THIS POINTS TO:
1) Find a friend or family member that is in good standing with att and ask them if you can impersonate them
2) KEEP CALLING THEM!!! You'll get there in the end..... It only took me 4 phone calls!
I will let you know if it works!!! :fingers-crossed:
p.s I just could not wait until May 9th, blame it on my ADHD!!!!!
Im making this quick cause I have to leave soon so here we go
I bought my phone from Swappa a couple of months ago and being waiting for the unlock code to be release.
Well I call AT&T today around 7 am( eastern time) cause I knew that Nokia contract with At&T was over today.
I was honest and told them i didnt have an account with them cause i have T-Mobile and that I just want the unlock code .
They were very nice and after a few minutes i got my code
PEOPLE DONT PAY ANY SERVICE TO GET YOUR PHONE UNLOCK JUST CALL AT&T AND BE HONEST
I uploaded a picture with proof that my phone is unlock if you don't want to believe me go ahead. It doesn't matter to me my phone already unlock
Thank you peconaut!
I just called AT&T International (+1 916 843 4685) telling them that few months ago I have received my Lumia 980 as a gift, I'm not a customer of AT&T therefore I don't have account Id.
The lady asked me to wait a bit (and while waiting I wrote down my IMEI using *#06#), then she asked for my IMEI number and gave me the unlock code over the phone (I thought I will receive it via email).
It was as simple as that!
Just Got Mine
peconaut said:
Im making this quick cause I have to leave soon so here we go
I bought my phone from Swappa a couple of months ago and being waiting for the unlock code to be release.
Well I call AT&T today around 7 am( eastern time) cause I knew that Nokia contract with At&T was over today.
I was honest and told them i didnt have an account with them cause i have T-Mobile and that I just want the unlock code .
They were very nice and after a few minutes i got my code
PEOPLE DONT PAY ANY SERVICE TO GET YOUR PHONE UNLOCK JUST CALL AT&T AND BE HONEST
I uploaded a picture with proof that my phone is unlock if you don't want to believe me go ahead. It doesn't matter to me my phone already unlock
Click to expand...
Click to collapse
He is quite right. I just called and got mine too, like 5 minutes ago. I called the International Line and they just gave it to me with no questions asked. Good Luck to everyone and do not pay. Just call, I don't think they even care for the reason. I bought mine off contract 2 months ago. It was a long wait but worth it.
I got my unlock code today in few minutes via chat for me and my wife. I talk to Julio Hernandez. Chat: http://www.wireless.att.com/learn/international/roaming/affordable-world-packages.jsp
Good luck guys!
Yup, this is legit, just got off the phone with ATT(international number), took about 5 mins, told her I got the phone off contract and wasn't a customer.
igorpaes said:
I got my unlock code today in few minutes via chat for me and my wife. I talk to Julio Hernandez. Chat: http://www.wireless.att.com/learn/international/roaming/affordable-world-packages.jsp
Good luck guys!
Click to expand...
Click to collapse
I got it this way too! the key is insist you have no account, otherwhise they will send you to the wireless live chat site
I got my unlock code as well. Officially working overseas.
Mine got unlocked today
I called the GoPhone number, and got my unlock code while I was on the phone with the representative.
Unlocked, working great!
got mine locked
bela said:
I called the GoPhone number, and got my unlock code while I was on the phone with the representative.
Unlocked, working great!
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Click to collapse
after reading this thread... I quickly called At&t and lady said... I'm the third caller back to back she took my imei and then voila phone unlocked... PIN ACCEPTED!!!
THANK YOU SOO MUCH AT&T!!!
-- Rickey
Unbelievable guys, I bought it off eBay 4 months ago, called the international line. Not an ATT customer.
No questions asked. The whole call lasted under 2 min.
peconaut said:
Im making this quick cause I have to leave soon so here we go
I bought my phone from Swappa a couple of months ago and being waiting for the unlock code to be release.
Well I call AT&T today around 7 am( eastern time) cause I knew that Nokia contract with At&T was over today.
I was honest and told them i didnt have an account with them cause i have T-Mobile and that I just want the unlock code .
They were very nice and after a few minutes i got my code
PEOPLE DONT PAY ANY SERVICE TO GET YOUR PHONE UNLOCK JUST CALL AT&T AND BE HONEST
I uploaded a picture with proof that my phone is unlock if you don't want to believe me go ahead. It doesn't matter to me my phone already unlock
Click to expand...
Click to collapse
Hi!
does 4g network works on your lumia 920? How does MMS work?
Has anybody able to unlock a 920 bought from amazonwireless but using straighttalk?
I unlocked my 920 as well... now to see if I can activate the 1700 band all the phones have laying dormant...
im not getting any data.
edit: Fixed it in the settings. Also It says 4g. Is the there a way to know if it has LTE bands for T-mobile?
For me it took 2 calls. First I called their international 1-800 number, but after checking the IMEI the person on the other told me that since I'm not an ATT customer I have to go through www.att.com/deviceunlock. I went and submitted the request there, but it told me that I needed to fax in proof of purchase and that the whole process would take 5 business days. So I called the other 1-800 number (US support) and the lady on the phone gave me a working unlock code right away.
I wasn't lucky properly cutting my old TMO sim (the phone was telling "No Sim") so I had to go into the store and replace it with the new micro-SIM. With the new sim and unlock code everything works like a charm!
Now the question is has anyone who is still or just recently got the phone on contract able to get an unlock code for theirs?
AT&T Customer Service
AT&T Customer Service - 800-331-0500
Hit 0 twice to get a customer service rep. The rep I got was great... very polite and helpful, apologizes for the long wait for the unlock code and said it was out of their hands.
Good luck everyone!
unlock code
igorpaes said:
I got my unlock code today in few minutes via chat for me and my wife. I talk to Julio Hernandez. Chat: http://www.wireless.att.com/learn/international/roaming/affordable-world-packages.jsp
Good luck guys!
Click to expand...
Click to collapse
Thank you for this link. I got my unlock code today via chat online. The instructions were given to unlock my AT&T Lumia 920.
Hey Guys!
I just called AT&T customer service from Ireland to request an unlock code for my Lumia 920 but no luck, the're saying that they don't unlock phones for non AT&T customers.
Is there any walkaround? Would anyone mind to request this unlock code for me? The IMEI is 3536 8005 0140 831.
If I have to pay something I will, but I just refuse to give money to a bunch of scummers like cellunlock and company..
Thanks.
The workaround is simple - be persistent It took me 2 calls to get my unlock code, first time I was told the exact same thing. Also, first time I called their "international support" (1-800-222-0300), and didn't get the code. Then I called their regular support (1-800-331-0500), honestly told that I'm in Canada and don't have any ATT services, bought my phone for full price at Microsoft store, and was given the code right away.
AILR said:
Hey Guys!
I just called AT&T customer service from Ireland to request an unlock code for my Lumia 920 but no luck, the're saying that they don't unlock phones for non AT&T customers.
Is there any walkaround? Would anyone mind to request this unlock code for me? The IMEI is 3536 8005 0140 831.
If I have to pay something I will, but I just refuse to give money to a bunch of scummers like cellunlock and company..
Thanks.
Click to expand...
Click to collapse
I ordered my unlock code from cellunlock.net months ago. I emailed and emailed originally and finally got a canned response about how they could unlock the phone but it will rake a while. Two days ago I emailed them and said it's May, At&T is unlocking them, where is my code? I got a real response saying I would have the code in a few hours. 24 hours later, no code. I emailed again and was told I would have it in an hour. This time I got the code. It worked! I just finished setting up my wife's white Lumia 920.
I wouldn't call cellunlock.net scammers but I do think it was dishonest to take money MONTHS before you could actually unlock the phones.
tomcahill said:
I ordered my unlock code from cellunlock.net months ago. I emailed and emailed originally and finally got a canned response about how they could unlock the phone but it will rake a while. Two days ago I emailed them and said it's May, At&T is unlocking them, where is my code? I got a real response saying I would have the code in a few hours. 24 hours later, no code. I emailed again and was told I would have it in an hour. This time I got the code. It worked! I just finished setting up my wife's white Lumia 920.
I wouldn't call cellunlock.net scammers but I do think it was dishonest to take money MONTHS before you could actually unlock the phones.
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Click to collapse
I'm 99% sure all they did for the $40 (or however much you paid them at the time) was calling ATT (possibly couple of times) and getting the unlock code directly from them. Is that worth the money spent? I would understand if you would not otherwise be able to obtain the code for free (like in case of Rogers, for which they most likely have the bases), but with ATT they were not able to unlock it while the exclusive agreement was on, and once it expired, there's no point in using their services for ATT.
That may very well be true but since I live in Canada and have no connection to AT&T I am not sure I could just call them and get a code.
Man, read my first post in this thread This is EXACTLY what I did - called them, told them I live in Canada and don't have any business with ATT, that I bought the phone at Microsoft Store, and they gave me the code. Try the second phone from the post, if they deny, just hang up and try again.
I told them I got the phone as a gift and needed it unlocked..
The entire process from dialing to hanging up, took 3mins and 10 seconds
Try asking to open up case number. Tell them you bought phone out right. I had to fax my receipt to them for proof of purchase. I got email day later with code. As I am inpatient I called the international number an hour after I faxed receipt and opened case. They gave me code over phone. Keep trying don't take no as answer as they told me I needed to wait additional 6 months. Basically you need to say that another rep said your phone was eligible last week and to phone back after may 9th. Then they will begin process
you can also get the unlock by CHATTING with the ATT customer service. Only 2 things you must have are a usa phone number and chat english.
go to http://www.wireless.att.com/learn/international/roaming/affordable-world-packages.jsp and click Chat Now
It took me 10mins to get unlock code 20 digit number
Got my unlock code!!! called again and a kind woman gave me the code no problem!
I have the code for my cellphone
I have the unlock code for my nokia lumia is a code with 20 digit, is it normal?
well, I put a other SIM (NO ATT) and the cellphone show me that need a PIN
well I put the unlock code and show me that the code is invalid, well I put again
but show me: "ERROR SIM" well I put again and show me "ERROR SIM".
What happen?
I saw it, well i need your help.
AILR said:
Got my unlock code!!! called again and a kind woman gave me the code no problem!
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There you go! Congrats!!
I hate it.
I bought a micro sim for my cellphone, well I have the unlock code,
well I Inserted the code! the unlock code and said me: that isn't correct,
well i put again and! shows :ERROR SIM" but the "atempt counter dont discount 1, the atempt counter shows only 9.
D:! i dont know what happening!!!
Robert_hawk said:
I bought a micro sim for my cellphone, well I have the unlock code,
well I Inserted the code! the unlock code and said me: that isn't correct,
well i put again and! shows :ERROR SIM" but the "atempt counter dont discount 1, the atempt counter shows only 9.
D:! i dont know what happening!!!
Click to expand...
Click to collapse
You have to put the unlock code in with the original SIM card in place first. After the code is accepted you can then change SIM cards.