[Q] T-Mobile Warranty? - Vibrant Q&A, Help & Troubleshooting

Hi, I have a very strange situation and in need of using warranty, if not exchange then at least a servicing...
I purchased my Vibrant from Ebay but never used it in US. I stay in India.
I have lost the phone's IMEI so desperately need it to be fixed which can only be done in US.
I might be in a position to send the phone to US with a colleague but the question is how should my colleague approach TMo to resolve the issue? Also the phone was unlocked so that I can use it in India. I can simply say that I had purchased an unlocked phone from Ebay. But how would I explain them that I do not use it in US and now since my IMEI is screwed up I need TMo's help in restring the IMEI?
Please help guys...

What do you mean you lost the phones imei??
Sent from my SGH-T959 using XDA App

in that case if the phones imei was set to lets say all 00 then they are not gonna be able to help u there they need to have the phone imei #

press *#06# from the dialpad you'll get the imei and the only way you can get it fixed is from samsung since you didn't buy it from t-mobile, samsung will cover it if the warranty is still good
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Related

Galaxy SII won't read sim card

Hi, I saw someone is selling a galaxy s2 on ebay but he mentioned that the phone was unlocked but doesn't read sim card.
what do you guys think? easy fix? or hardware problem?
thanks
Try to perform a factory reset, if not bring it to the service center. My friend also has the same issue but it ended up as a repair , something went wrong with the contact points as per service center.
I'd be wary... Could it be because the phone has been reported as lost or stolen and blacklisted by the network? If that's the case and you buy it, there's no way you're going to get it to read your sim. Given that it's a recent phone, all the legit units are in warranty so I find it a bit strange that the seller wouldn't bother to have it fixed.
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Isadora said:
I'd be wary... Could it be because the phone has been reported as lost or stolen and blacklisted by the network? If that's the case and you buy it, there's no way you're going to get it to read your sim. Given that it's a recent phone, all the legit units are in warranty so I find it a bit strange that the seller wouldn't bother to have it fixed.
Sent from my GT-I9100 using XDA Premium App
Click to expand...
Click to collapse
Could be, but he said he has receipt, I asked why did not bring to bell to get it fixed, he said he doesn't want to wait 3 months to get it fixed (3 months is what bell told him)...
Bell Galaxy S2 doesnt read sim card
When i put a bell sim card in it works if i put a rogers one it says no service and there is no prompt that comes to put the network control key id ont know whats wrong.
what version is it?
Send it back to Ebay .
jje
It was originally rooted to cyangonmod 7. I didnt want cyanogenmod anymore so i got android 2.3.5 for the galaxy s2. Im running 2.3.5
I fix that by install android. Ice cream sandwich in me phone.. now its work
brisk5181 said:
Could be, but he said he has receipt, I asked why did not bring to bell to get it fixed, he said he doesn't want to wait 3 months to get it fixed (3 months is what bell told him)...
Click to expand...
Click to collapse
3 months is just unreal if its that much of a issue they simple replace handset even if its a refurbished handset and if prove of recipt is there is it a possiblethere is some form of paperwork with serial numbers which matchs whats stated on the underside of battery checking my paperwork which come with phone i have it provides serials and also imei number and im sure any network can tell you if the imei number is reported lost or stolen if questioned??

Changing imei

Hi i just bought a sgs2 thinking it just needed unlocking to find out its been blacklisted. but orange couldnt tell me by who. so the only other step i can think of is by changing my imei number so can anyone help please
its a stolen phone. no one will help and the thread will soon be locked.
And there is definitely no reason whatsoever for posting the exact same question on two parts of the board Mods won't be interested in any excuse you might come up with for same, so save it.
Unlucky.. but you wont get any help here.. i have an iphone in same state.. you could sell it however as in some countries the phone wont be blacklisted
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well im not thief. is it possible to ring all the carriers to find out which one its blocked by and have it unblocked? or will that just get the police round
also doesnt mean its stolen. i read that people on contract who dont pay their bill get their phone blocked
You need to return your phone or file a fraud case with your Credit Card company, but we aren't going to help you circumvent a blocked IMEI
Closed

Easy method to restore imei number.

Hello everyone,
My name is Samrina, my brother has broken my S3 it does not work any-more. He told network that he lost his phone, but he only lost his sim, and (PAY as you go) and they asked for imei number and he gave them the imei number for my S3. HE is so stupid so now my phone does not work, and he called them back and they will not take the imei off the block list, and also Samsung will not fix this because it is rooted and warranty is void. Now, the only other option is to send the phone to another country and they said it will work their and that they can also unlock it, they want £150 to unlock it by fixing the Imei number.
I don't know much about mobile phones but I already paid £500 when I bought the phone, now it is useless. Can anyone help? or is the only option to make sale in another country? stupid! they will not take off black list my imei number for a mistake. so unfair.
Samrina said:
Hello everyone,
My name is Samrina, my brother has broken my S3 it does not work any-more. He told network that he lost his phone, but he only lost his sim, and (PAY as you go) and they asked for imei number and he gave them the imei number for my S3. HE is so stupid so now my phone does not work, and he called them back and they will not take the imei off the block list, and also Samsung will not fix this because it is rooted and warranty is void. Now, the only other option is to send the phone to another country and they said it will work their and that they can also unlock it, they want £150 to unlock it by fixing the Imei number.
I don't know much about mobile phones but I already paid £500 when I bought the phone, now it is useless. Can anyone help? or is the only option to make sale in another country? stupid! they will not take off black list my imei number for a mistake. so unfair.
Click to expand...
Click to collapse
need to go to Samsung service centre with proof of purchase, id, etc and they may just do it, you can't change the imei as it is illegal
slaphead20 said:
need to go to Samsung service centre with proof of purchase, id, etc and they may just do it, you can't change the imei as it is illegal
Click to expand...
Click to collapse
I have done this, they will not change it. They said they want written letter from mobile company that blocked it, but the mobile company are so lame, they said they can't do anything about it, and will not answer further correspondence. And that I need to contact GSM imei blocking some nonsense. It is not illegal to fix your own imei number, also I will fix it in another country where it will be legal.
Just tell me one, thing if it is possible or not to fix the imei number with current tools? or is this impossible?
Samrina said:
I have done this, they will not change it. They said they want written letter from mobile company that blocked it, but the mobile company are so lame, they said they can't do anything about it, and will not answer further correspondence. And that I need to contact GSM imei blocking some nonsense. It is not illegal to fix your own imei number, also I will fix it in another country where it will be legal.
Just tell me one, thing if it is possible or not to fix the imei number with current tools? or is this impossible?
Click to expand...
Click to collapse
What number would you be changing your imei to? Once you change the imei to anything other than what is on your phone's sticker is illegal. Since your brother reported the phone missing it's better he goes and solves the issue. This isn't something you can do on the phone he needs to do it in person.
No one on xda will help anyone with changing their imei.
Sent from my GT-I9300 using xda app-developers app
kofiaa said:
What number would you be changing your imei to? Once you change the imei to anything other than what is on your phone's sticker is illegal. Since your brother reported the phone missing it's better he goes and solves the issue. This isn't something you can do on the phone he needs to do it in person.
No one on xda will help anyone with changing their imei.
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Can you just tell me is this possible or not, I am not asking it be done for me how show me how to do it, all I am asking is, is it possible, because a mobile phone repair guy wants £150 to change it for me. He is from Pakistan, over there it is legal for them to change imei numbers. But I don't know if this person is trust-able.
Samrina said:
Can you just tell me is this possible or not, I am not asking it be done for me how show me how to do it, all I am asking is, is it possible, because a mobile phone repair guy wants £150 to change it for me. He is from Pakistan, over there it is legal for them to change imei numbers. But I don't know if this person is trust-able.
Click to expand...
Click to collapse
No it's not legal anywhere what you can do is, go to consumer court and file in a complain and send a copy of it to both your service provider and samsung. It will be solved as soon as possible or if you are lucky you can get a renumeration too
Nikhil'Da Devil said:
No it's not legal anywhere what you can do is, go to customer court and file in a complain and send a copy of it to both your service provider and samsung. It will be solved as soon as possible or if you are lucky you can get a renumeration too
Click to expand...
Click to collapse
how to do this? last time I went to court, the squerity guard touched me inappropriately they are perverts.
Why does this thread just seem completely wrong in everyway, maybe I'm hearing alarm bells, or maybe I'm just wrong!!
Sent from my GT-I9300 using xda app-developers app
Whatever the reason. What you are asking to do is illegal. The network has black listed the phone because it was lost/stolen.
Suck up and get your 'brother' to call the network and unblock it. But is suspect this story is rubbish
Sent from my GT-I9300 using xda premium
This thread might be of interest you.
http://forum.xda-developers.com/showthread.php?t=1815368
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Samrina said:
Can you just tell me is this possible or not, I am not asking it be done for me how show me how to do it, all I am asking is, is it possible, because a mobile phone repair guy wants £150 to change it for me. He is from Pakistan, over there it is legal for them to change imei numbers. But I don't know if this person is trust-able.
Click to expand...
Click to collapse
I would imagine it is possible to change an IMEI but if someone over here finds out you have had it changed it looks to anyone like you have stolen the phone, the police will check the sticker IMEI and see that phone has been reported lost, they will then check the IMEI the software is reporting and see that it is different.
Open and closed case you have a phone reported lost or stolen, with a falsified IMEI you look guilty and you will get arrested and have to prove it is your phone (contract doesn't count because that is tied to the sim)
Discussion of illegal IMEI cloning is banned on XDA OP please close this post .
jje
"Assuming" the story is legit its your brothers fcukup so give him your old phone and make him buy you a replacement. If he refuses kick his ass!!!! If you decide to let him off out of brotherly love put it down to experience.
Lol. Op is such a liar. Burn in hell you thieving prick.
Sent from my GT-N8010 using Tapatalk 2
Fact it is illegal to change imei numbers on your phone. It has to be the one on the sticker, if your story is true then all you have to do is go to the police station along with your proof of recipt and tell them you found your phone. They will make a call and unblock your phone in a matter of minutes.
I remember my sister left her handbag in nandos once here in the uk she had a Samsung d900i at the time. Me and my sister just the left the store and she remembered she left her handbag and went in to get it it was gone. cleaning lady said she didn't see it. So we went and reported it o the police. She had her contract phone credit cards bank cards cash. and sentimental stuff in it.
Anyway we reported the imei number to them and they blocked the imei on the phone. Next day we get a call that the cleaner lady had my sisters bag we went to pick up her bag and all was good the lady got the sack. We came home and the phone was blocked so i rang the company they couldn't do **** for me. So we took the recipt and the phone to the police station including the box and said a couple of days ago my sisters phone was stolen we got it back here is my proof. They made a call and instantly it was unblocked. That was 6 years ago. Maybe it is still the same.
If your story is legit this should work.
Samrina said:
Can you just tell me is this possible or not, I am not asking it be done for me how show me how to do it, all I am asking is, is it possible, because a mobile phone repair guy wants £150 to change it for me. He is from Pakistan, over there it is legal for them to change imei numbers. But I don't know if this person is trust-able.
Click to expand...
Click to collapse
NO, it isn't legal!!!!!!!!!!! What is wrong with you?
And that 'guard touching me inappropriately' sounds like a load of bollocks. I'm sorry but you're definitely lying. No one will help you.
Thread closed

[Q] s3 blocked

hi people of xda.....
iv got a chance to buy a galaxy s3 that has been blocked through the network t-mobile is it possible for it to unblocked using odin or some other software??
I heard that it's possible using an app called voodoo.
Though i'm not so sure.
But it might be possible.
Search the forums
IF the phone is blocked by provider (not SIM-locked) - that usually means that it was claimed as stolen.
I have no idea how'r you, but I'd never bought the item marked as stolen...
doesnt unblocking involve change of imei and that is very illegal which will attract the police
just try a different network and them sell the phone abroad untill its fully locked
The word blocked means someone has reported it lost or stolen the IMEI has had a block on and it will not work on any network.
Changing your IMEI is illegal and we cannot discuss it on XDA.
However if you mean locked it can be unlocked from t-mobile to work on any network, that is a SIM lock.
Sent from my GT-I9300 using xda premium
i do mean blocked but i dnt wanna do owt illegal i.e change imei i dnt know how you do that anyway... reason asking is a friend of mine was cleaning his loft out and his fone died and he cudnt remember were he left it so he rang t-mobile who i presume blocked it through insurance and he got another one.... a few days later he found his fone... so thats the reason for asking bout unblocking etc.....
You ask the network to unblock it and return the new phone if asked to .
The IMEI is blocked by the network and XDA cannot help in any illegal practice as trying to change an IMEI .
Do not buy it as you are buying a stolen phone that belongs to the insurance company .
jje
So, in other words: you and your friend made a deal:
HE will claim it as missing/stolen, HE will take money from insurance, YOU will pay him some % of the price, right?
Well, I can assure you that this is illegal as well.
spamtrash said:
So, in other words: you and your friend made a deal:
HE will claim it as missing/stolen, HE will take money from insurance, YOU will pay him some % of the price, right?
Well, I can assure you that this is illegal as well.
Click to expand...
Click to collapse
no the phone was advertised on a facebook buy and sell site am not into illegal crap i just wanted to know if it was possible for it to be done
You need a court order for that. The block is not in the hardware or firmware, but in the network, and since you have no control of the network, there is nothing you can do.
If you want to play fair, your only choice now is to return the phone to your friend so he can give it to the real owners now: the insurance company. Only they can request the carrier to unblock the phone.
You may keep the USB cable, power supply and headphones!
---- side note:
BTW, your friend is a dimwit, isn't him? Not being able to find a phone - that features SamsungDive - is a very dumb argument.
And, since it is a S III it does have SamsungDive, so both the carrier and insurance company can easily find out where the phone is. Since the phone has been reported as stolen, don't be surprised if the cops knock on your door in a few hours.
galaxygaz said:
no the phone was advertised on a facebook buy and sell site am not into illegal crap i just wanted to know if it was possible for it to be done
Click to expand...
Click to collapse
That conflicts with your story about the friends, doesn't it?

2nd hand s2

hello ive just bought a 2nd hand galaxy s3 boxed unlocked for £270
im currently on a o2 uk contract sim
is there anyway i can register the mobile phone with my contract or in my name so if i ever loose this precious beast i can block it / barr it ?
i was looking at getting it insured with o2uk but apparently i need the origional recipt proof of purchase ?
thanks for you help and it is not a stolen s3 before any smart arsed people start with there horrible comments i bought it of a friend but he cant find the recipt of purchase thank you
probably best speaking to o2 I'd have thought.
they ill probably want the IMEI number etc...
mikep99 said:
probably best speaking to o2 I'd have thought.
they ill probably want the IMEI number etc...
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Click to collapse
yeah im going into town today so i may call in to the o2 store
Bank statement.. Is proof of purchase
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