new Thunderbolt throttled? - Thunderbolt Q&A, Help & Troubleshooting

I got my phone a few weeks ago before the data cap went into affect. I've been syncing up my music from amazon mp3 (about 20 gigs). All of a sudden I can't connect to 4g. I looked at my data usage and its about 16 gigs. I'm not planning on hammering at the 4g like this once i have my music on the SD card...but wtf?
Is this throttling or just a phone/radio issue? I'm rooted on cm7. I dont have any network connection - just goes to 4g but stays gray then disappears then does it again.

You should probably just call customer support and ask them if there are any problems with your account and what you're doing.

I duno, at 16gigs it could be throttling. I agree with RunNgun42 and just call to verify.

it actually looks like 4g is down in NYC. Two of my coworkers have the thunderbolts (1 on cm7 MR1 (through my guidance) and the other stock) and both have 4g issues as well.

Doubt it... I'm at 25 gigs and still haven't been throttled
Sent from my ADR6400L using XDA App

I don't know. If you just got the Bolt and are already over 16gbs in a couple of days and you aren't paying for tethering, they might have dinged you.
T-mobile did that to me the first month, got throttled about 10 days in. The rest of that month was painful.

They won't remove your data if you're being throttled.. They'll just reduce the throughput at which it moves through your phone.. Sounds like just a radio issue.. Or as another poster mentioned, a data outage.
Sent from my ThunderBolt using XDA Premium App

Related

so how much data we can use before we get throttled or cap ?

so is there anything like this with verizon ?
i m currently with tmobile and want to switch.
raydm said:
so is there anything like this with verizon ?
i m currently with tmobile and want to switch.
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A lot more than tmobile (who has a 2gb cap before they throttle you).
Before july 7th the unlimited data plan for $30 will have no cap which is a big plus for people who live in a 4g area. Starting on the 7th new customers will have to pick data packages what start with 2gb a month for $20 or $30. New plans suck.
Sent from my ADR6400L using XDA Premium App
Existing plans will be grandfather in.
rooted Tbolt w/ tapatalk
yareally said:
A lot more than tmobile (who has a 2gb cap before they throttle you).
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Click to collapse
Currently with T-Mobile, they don't throttle you until you reach 5 gb. Some plans are different but being with T-Mobile for several years and NEVER been throttled, my plan is 5 gb. I am also going to switch to Verizon to take advantage of their data plan before they change.
yareally said:
A lot more than tmobile (who has a 2gb cap before they throttle you).
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Click to collapse
new t-mobile unlimited plans are 2gb for the special price, all others are still 5gb and they will throttle you (found out the first month).
raydm said:
so is there anything like this with verizon ?
i m currently with tmobile and want to switch.
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Click to collapse
Verizon's official position is that they may throttle those that are in the top 5% of data users, esp during peak data usage times. Only been with them a couple of weeks so not sure how hard ass they are. Haven't seen anyone complain.
I've only used about 4gb so far in 2 weeks.
I've been using about 10-15 gigs a month for the last 3 years and have never seen any cap,I'm sure they will start it when the new pricing plans start but I plan to keep my service the way it is.
Posted from my Nokia V560
I have also been told by Verizon employees that plans in place before 7/7/11 will be grandfathered. If you don't have a VZW data plan yet but have been considering it, pull the trigger before the 7th.
I have not been able to confirm that the unlimited cap on grandfathered plans will be "for life" but this has been the general consensus from what I've heard.
so there is no data throttling on verizon as of now ! cause i might just use about 10 -15 gb of 4g in a month.
verizon throttles but that was 3G... not sure if that applies to 4G... yet.
6.6gb in third week and haven't been throttled. unlike the tmobile where i got throttled to 56k speeds.
I have never heard this 5% thing before. I am on a 3g only area and can say my data is getting throttled pretty rough. Been days since I got solid speeds and my girlfriends dinc, my old phone, is getting way better speeds. I am currently over 4.5 gb this month and she is under 2.5
Sent from my ADR6400L using XDA App
Good god what do you people do to use that much data? If I TRY to use a lot, I may use 4gb in a MONTH! I just don't find out practical to watch full movies on my phone... Sure a youtube video every now and then, but not a WHOLE movie. Talk about a battery killer...
Sent from my stock HTC Thunderbolt using Swype
http://iosdroid.net/2011/06/22/details-of-verizons-new-data-plans/
Recently, in order to save battery whenever im home which is most of the time i switch off the 3G network and go on wifi. Since I dont have 4G coverage near my home yet its much better than running of 3G. not only has it been lowering my data usage which is small to begin with but been making my battery last forever. even on my extended battery.
I have a boring job and no super vision. plus I tether a lot...
Sent from my ADR6400L using XDA App
Well data flies when you tether,a movie on the phone might only be 300mb but the same flick on a pc it 2gb,anyway since I have been a vzw slave I have bounced as much a 20gb but average 10-15gb,i drive a truck and this is my internet,as far as speeds go some 3g markets are slow some are fast but I have never seen it throttled,as far as 4g goes fastest I have seen is phoenix, slowest was oklahoma city, los angeles is consistant all over the valley.
Posted from my Nokia V560
I just switched to verizon yesterday after learning this so that I would be grandfathered in. I spoke to 2 different store reps and 1 online rep and they all confirmed that data usage is 100% unthrottled and uncapped if you sign up before the 7th. Now I imagine there is some fine print which says if you use 50GB in a month they can throttle you if they wish, but obviously this is well above and beyond anyone's usage pattern.
On tmobile I was routinely hitting the 2GB cap without doing much at all. I stream a lot of music while I drive, and email a lot of 5MP pictures to myself to watch on my computer so I dont have to worry about a USB cable. I also surf on my lunch break and in the evenings on the couch. I can use about 1GB a week doing this.
I think im getting throttled. my 3g used t be much faster.
David 617 said:
I think im getting throttled. my 3g used t be much faster.
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Click to collapse
Go download speedtest and tell us what you get. Make sure you are doing this in a known good area.
I used over 70GB the first month this was out and never got throttled and still don't(Didn't have internet for that month so my phone became the internet). So its a good bet its quite high and will stay there for the unlimited people. >1MB/sec upload speeds <3 for torrents

Asking around see if I am being throttled by verizon (manhattan)

I have used so far 5GB of data of my unlimited plan...
And my note 2 can only get 3G. I meant, I never seen 4G LTE appearing in the past 48 hours . Days before that it was ok, granted the connection was not superior.
I live around NYC area. Home location is Elmhurst Queens and work location in Manhattan.
It can't be the case that both these two places have no 4G right?
I tried airplane mode, switching APNs, enable/disable data etc,
it just stuck at 3G.
Stock Note 2, not rooted
Please help me confirm such possibility... or it was fine before, up until 48 hours ago.
don't see how verizon could stop just YOUR phone from picking up a 4g signal in a 4g area. they might be able to throttle 4g speeds but not the phones detection of 4g.
jiwengang said:
I have used so far 5GB of data of my unlimited plan...
And my note 2 can only get 3G. I meant, I never seen 4G LTE appearing in the past 48 hours . Days before that it was ok, granted the connection was not superior.
I live around NYC area. Home location is Elmhurst Queens and work location in Manhattan.
It can't be the case that both these two places have no 4G right?
I tried airplane mode, switching APNs, enable/disable data etc,
it just stuck at 3G.
Stock Note 2, not rooted
Please help me confirm such possibility... or it was fine before, up until 48 hours ago.
Click to expand...
Click to collapse
They cannot throttle 4g speeds due to Block C regulations.
Most likely they are working in something in the area or something is wrong with your phone.
My note never had 4g either. I went to verizon and they put it a new sim and it was back to normal.
jiwengang said:
I have used so far 5GB of data of my unlimited plan...
And my note 2 can only get 3G. I meant, I never seen 4G LTE appearing in the past 48 hours . Days before that it was ok, granted the connection was not superior.
I live around NYC area. Home location is Elmhurst Queens and work location in Manhattan.
It can't be the case that both these two places have no 4G right?
I tried airplane mode, switching APNs, enable/disable data etc,
it just stuck at 3G.
Stock Note 2, not rooted
Please help me confirm such possibility... or it was fine before, up until 48 hours ago.
Click to expand...
Click to collapse
Mine from time to time will drop 4g for some reason in a know good 4g area and a reboot fixs it
Sent from my SCH-I605 using xda premium
Thanks for the comments. I took out my sim and put back again fixed it. Really hope it will not re occur. ..
Sent from my SCH-I605 using Tapatalk 2
jiwengang said:
I have used so far 5GB of data of my unlimited plan...
And my note 2 can only get 3G. I meant, I never seen 4G LTE appearing in the past 48 hours . Days before that it was ok, granted the connection was not superior.
I live around NYC area. Home location is Elmhurst Queens and work location in Manhattan.
It can't be the case that both these two places have no 4G right?
I tried airplane mode, switching APNs, enable/disable data etc,
it just stuck at 3G.
Stock Note 2, not rooted
Please help me confirm such possibility... or it was fine before, up until 48 hours ago.
Click to expand...
Click to collapse
I work in the downtown Manhattan area & I get 4G LTE all the time there. There's no problem of not getting a signal.
When you got your Note II, you would've gotten a instructional sheet of paper in the box which says "How To Activate your 4G LTE SIM". Maybe you have to do that?
I don't have much details on that as I did not have to do that.
There was an outage a few days ago
I Murder Murderers
If you never get 4G at all anywhere, you're probably provisioned wrong. Call Verizon customer service.
I used 11gb last month and was not throttled...probably an outage as other mentioned.
I hit 50gigs last month and never even had my account flagged. Verizon has a high usage dept and they the guy told me I was the highest he had personally seen. Told me the high usage dept would flag the account and maybe send an email if they saw it but I guess they were on break. Unlimited data so what can they do? I'll fight that till the death .
I use 70 to 80 gigs a month consistently. Never been throttled
Sent from my SCH-I605 using xda premium
blackbass595 said:
I hit 50gigs last month and never even had my account flagged. Verizon has a high usage dept and they the guy told me I was the highest he had personally seen. Told me the high usage dept would flag the account and maybe send an email if they saw it but I guess they were on break. Unlimited data so what can they do? I'll fight that till the death .
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I've always used over 50gb every month since I got the Thunderbolt back in March 2011. I haven't been warned, flagged, etc. If this department really does exist, they certainly don't seem to care about me. :cyclops:

How much data do you use a month?

My area has had LTE for I'd say about 3 weeks now and since then I haven't used my WiFi because the LTE speeds are equal to or greater than my WiFi speeds. I just checked and I have used 11gb of 4G data this since 12/8. So my question is that a lot of data or do you all go a lot higher than that without Sprint crying? I find it funny because a guy I work with has Verizon with a 2gb cap and pays at least $30/month more. I can finally say I love Sprint and the service.
Sent from my EVO using xda premium
I'm around 8 GB on 3g. Lots of Pandora. I don't think sprint will notice.
Sent from my EVO using xda app-developers app
I listen to Spotify and I heart radio 6 days a week for 9 hours a day. I don't have WiFi access at work. I use 15-20 GB a month. I know some will say that is abuse but I've never heard anything. Its what I have a phone for...to use data. Its why I have stayed with Sprint. Before I got the LTEvo I shopped around...VZO laughed and said stay put when I told them how much data I used.

Anyway to stay 4G in a 4G LTE area?... Let me explain why...

Ok. So I have always just had 4G in my area until recently. I have the APN info to run unthrottled. I have an unlimited data plan and I use my phone for tethering my computer and my xboxs at home. Since it is now LTE now my UNTHROTTLED, APN switches on and off randomly and eventually knocks me back to the regular ATT PTA APN. I want to find a way to lock my phone to 4G only so I can stay on the unthrottled APN so I can at least have 2mbps instead of being throttled down to 500kbps a quarter of the way through the month. Which makes it practically impossible to play xbox games online or stream a movie, Download anything is a headache now. The worst part about it is even the LTE maxes out at 5mbps where I live anyways so it's not like I'm getting 21+ like I do in other LTE areas. Is there anyway around this or should I invest in an Android 4G only phone and just use it while at home? Thanks for any help that someone could give me.
Excessive data use always gets throttled. No way around it. I'm not saying "excessive use", at&t is.
They easily track usage by your sim card and IEMI, so APN settings don't matter.
Actually.....
Actually. With the APN I had it never got throttled. I was doing 46gigs+ a month. Never ever got throttled until it knocked me up to LTE and made my phone skip the un throttled APN.
rangercaptain said:
Excessive data use always gets throttled. No way around it. I'm not saying "excessive use", at&t is.
They easily track usage by your sim card and IEMI, so APN settings don't matter.
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46GBs? It's about time you did get throttled. 4G and LTE APN's should both be throttled APNs. Try the 3G APN.
I agree, save some bandwidth for the rest of us. I don't know how you haven't had your account closed down yet, or why you weren't throttled using a particular APN for so long. Must have just been network goofiness, because like rangercaptain said, that's not how AT&T tracks you for throttling anyway.
Edit: Moving to a 3G APN shouldn't matter either. Nor would being on a 2G or 3G-only tower. No matter what I'm connected to, I'm still limited to 5GB/month before getting throttled, because that's where grandfathered LTE plans are set. Doesn't matter if I'm actually using LTE or not, it's per-plan.
46+ Gb? Really???? Unbelievable! No, really. Unbelievable. You must mean 4.6 Gb because you'd be turned off, or at least you'd be getting communications from your carrier. I think either you are telling stories or you don't really know what you are talking about.
Johnus is 100% correct for AT&T. You get 5 Gb unthrottled per unlimited plan. Doesn't matter if you consume that 5 Gb using LTE, 4G, 3G, or string and soup cans.
I'm serious. I was getting months of 46 and more gigs without being throttled using one specific APN. The weird thing is now that yesterday I cut my phone on and all my APNs were gone except the default. They don't mess with me because the last time they tried to take me off unlimited for tethering I caused a big scene and kept on getting my call transfered up to a higher and higher management denying the fact that I did it and threatened them with a lawsuit. I already have a FCC complaint set up against them for throttling since it was never notified of agreed to a change in my plan. I was using a 4G APN that had what looked like corporate **** on it because I to this day can't find the info I had that I put in to get away with it. Now that it's LTE now it cuts 4G to completely off to 4G not allowing me to stay online longer than 15mins before it shuts down. That's all erased somehow now. My tethering file is deleted and I use wifitether app to do my tethering and have not been caught while tethering since I did that over 6months ago and for 6months I have been using about 50g a month
Sent from my SAMSUNG-SGH-I717 using xda premium
I guess they won.
It's far from over. I'm over 6gigs now and not throttled. Since using the tweakker APN. And I have been told if you file an FCC complaint they will let you run wide open once it gets filed with them. Usually take a month or two. They have so many lawsuits pending right now they can not deal with another.
Sent from my SAMSUNG-SGH-I717 using xda premium
..... And in my area, I assure you that my data usage is not effecting any of you. I live 30miles outside of Memphis TN. In the middle of nowhere. A year ago my phone only picked up in one spot in my entire house. The city is so small they banned any towers for going up because of the fear of radiation. I live around a bunch of ignorant rednecks that use Walmart prepaid phones and the only Internet they know of is Hughes Net and the local library.
Sent from my SAMSUNG-SGH-I717 using xda premium
Where can I find a full ATT APN list?
Sent from my SAMSUNG-SGH-I717 using xda premium
Really not sure I can take anything you say as serious. That said, if you get anywhere with you supposed FCC filing, you'd be the first. The issue has already been tested and AT&T is on firm ground.
This is how you can take me seriously. That shows my data usage.
Sent from my SAMSUNG-SGH-I717 using xda premium
Gonna post this months data usage with my Internet speed.. It never shows a tether is being used. It is unexplainable by looking at the phone info where the data is using. Which is also exactly what ATT gets, they have no clue where I'm using so much data.
http://junkheadinc.tumblr.com/post/45506357010/this-months-data-usage-showing-i-havent-been
http://junkheadinc.tumblr.com/post/45506322704/my-speeds-att-4g-lte-unthrottled
JunkheadINC said:
Gonna post this months data usage with my Internet speed.. It never shows a tether is being used. It is unexplainable by looking at the phone info where the data is using. Which is also exactly what ATT gets, they have no clue where I'm using so much data.
http://junkheadinc.tumblr.com/post/45506357010/this-months-data-usage-showing-i-havent-been
http://junkheadinc.tumblr.com/post/45506322704/my-speeds-att-4g-lte-unthrottled
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My apologies. I gotta admit, the proof is in the pics. I know that ATT would normally go ballistic about this so I don't really understand why you're getting away with it. They really don't care what you use the data for. Normally, all they care about is how much data you've used in a month. You are getting away with murder, my man. Good for you!
It's because they have threatened me in the past. I threatened back and they backed off. But it was before I deleted the tether file and used wifi tether app. They busted me for tethering now they can't. Can't tell what I'm using it for. It's like they try to throttle me at certain times. Randomly now that I have LTE coming thru at my home. I was wondering how many others have figured this out. I guess it is just that I threatened to put a lawsuit on them.
Sent from my SAMSUNG-SGH-I717 using xda premium
Another speed test. Just to rub it in a bit. Try the route I did. Let me know if it works for you
By the way my Xbox GAMERTAG is junkheadINC for anyone interested in some multiplayer action.
Sent from my SAMSUNG-SGH-I717 using xda premium
JunkheadINC said:
Try the route I did. Let me know if it works for you.
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Click to collapse
Can you give some more info on what you did? I'll give it a go and see if i can pull the wool over their eyes, too.
Nice speedtest results. The upload is incredible.

HTC one stuck in throttled 2G

On may 5th I was throttled because I went over 5GB. My cycle started may 10th and it never went back to the 4G speed. I can connect to the 4G network, shows 4G, but the data speed is 0.05Kbps... I removed the SIM card, power cycled it, switch back and forth 2G and 4G and nothing.
I've been throttled before with my Amaze 4G and it would go back to normal 4G speeds the day of the new cycle. It's the first time it has gotten stuck in 2G speeds.
I hope it's not a phone issue. This phone is extremely rare to come by in Puerto Rico.
It's not the phone, check your tmobile account
Sent from my HTC One using xda app-developers app
Goog luck with that. Same thing happened to me and they couldn't figure out why. It didn't show on their side I was being throttled but I was. I got screwed that whole month till the month after when everything went back to normal.
I did ask for 50% discount on my data though. So they only charged me $15.
Sent from my HTC myTouch 4g using xda premium
coupetastic-droid said:
Goog luck with that. Same thing happened to me and they couldn't figure out why. It didn't show on their side I was being throttled but I was. I got screwed that whole month till the month after when everything went back to normal.
I did ask for 50% discount on my data though. So they only charged me $15.
Sent from my HTC myTouch 4g using xda premium
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Click to collapse
They refreshed my network connection, but nothing. I guess I have to wait. I tried the SIM in another phone, and the same slow speed issue. Looks like I'll be on WiFi more than ever until this gets fixed. :/
elfrisi said:
They refreshed my network connection, but nothing. I guess I have to wait. I tried the SIM in another phone, and the same slow speed issue. Looks like I'll be on WiFi more than ever until this gets fixed. :/
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Click to collapse
Yea, you have exactly the same problem I had. I suggest you call and demand for a discount on your account for this month, since you're paying for a service you're not receiving. It was a hassle for me. CS wouldn't help me because I couldn't proof to them that I was throttled when their system showed I wasn't.
I actually had to go into a corporate tmo store, explain and show them my problem. Then I asked the rep if she can call herself and let them know my problem and that she was proof. From there, I demanded a discount.
Sent from my HTC myTouch 4g using xda premium

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