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I don't know who/what/when/where or how, the power button on Photon is missing? I have never dropped my device, I don't even toss it onto bed!!! I hope I dont get a new phone because it took me over a WEEK, 10 - 14 hours a day to get it like I wanted it!!!
..... cool dude
That sucks bro. Happened to mine too. It's just held on by adhesive tape.
How is this under accessories? How is it under anything really...
Sent from my MB855 using XDA Premium App
beyondinferno said:
That sucks bro. Happened to mine too. It's just held on by adhesive tape.
Click to expand...
Click to collapse
OK, it appears its held on by some glue as I can see the white on the button on the bottom.
@Codee, I put it here becuase if I could (and I cant) find another button, I'd buy it and put it on myself.
Now: I'm a pretty easy going person, i rarely get upset at anything, life is too short. I go to Garden State Plaza to Sprint store to speak to one of the Brightest Minds in America. Her nametag says "Manager" so I know I have the correct person and I'm going to get top notch service!!! I tell her its broken, the power button fell off! The first thing out of her mouth was "Have you had the phone for 30 days or less?" (I will not insult you guys, phone came out August 1st, therefore, this chick cannot count!) After this hiccup, she ask where I got it? (Again, I will not insult you. I treat my toys well and I have insurance, I dont care if I got it in Mississippi, it says "Sprint" on it, you see my insurance on my account, give me a working phone!!!!) After 10 minutes on the phone with "whoever", she tells me I need the box because they need the IMEI #. ITS A BOX, I DONT GIVE A RATS...............I'm going back with box and phone at lunch.
Imei is under the battery too isn't it?
Sent from my MB855 using XDA App
I will make this short and sweet, I got a new Photon. I'm pissed at the way I got it, but I got it. I could not figure out how to restore from my backup, so I started the pain staking task of putting it back like it was.
Now, I will bring some comedy to this thread!!
If you go to the Evo forum, the Fuze Forum.......any of them. Everyone can tell you I'm anal about my toys. If your here, you likely are too! My phone has special mouse pad to sit on everywhere.
I return to the same store with a guy I work with that used to do mobile support for our company. I talk to the same manager, she asked me the same 30-day question. I just turned around and looked at Will and srugged my shoulders. She then asked me to taked it to the technicians and signin. These 2 clowns come out and look at the phone, then then again ask me the 30-day question! The Photon is your flagship phone, its IMPOSSIBLE for me to have had it longer than 23 days!!! OK, we will replace it!
After 45 minutes, I get the same manager back. She tells me she needs to turn it on to make sure I did not root it. I have rooted/flashed likely 200+ times. Each one I'v done contain 4 things. Disclaimer that it will void your warranty, Instructions on how to Root/Flash, another Disclaimer that BEFORE you return to your carrier, and Instructions on how to un-root/Un-flash? One would think if I'm smart enough to root/flash, I would be smart enough to un-do it? Personally, I dont think she would know if i did or did not (Unless she noticed something like 'Sprint NASCAR" was missing?)
She then preceeds to tell me "This is clearly physical damage?" Again, I just turned and looked at co-worker. I asked her and the technican to find one single nick on that Photon! They tell me they cannot, but it was likely dropped. I say BS, show me.
I got tired of playing and had to get back from lunch. It dont matter, I have TEP and repair, you can't repair it, give me another one or similar phone per this $8.00 monthly TEP. She tells me physical damage is not covered. I say show me? After playing on her computer for 15 minutes, then a phone call, she gave me a new Photon.
Only at Sprint!!! Sad thing is, next year she will likely get promoted to CEO!!!!
dsims7_2000 said:
I will make this short and sweet, I got a new Photon. I'm pissed at the way I got it, but I got it. I could not figure out how to restore from my backup, so I started the pain staking task of putting it back like it was.
Now, I will bring some comedy to this thread!!
If you go to the Evo forum, the Fuze Forum.......any of them. Everyone can tell you I'm anal about my toys. If your here, you likely are too! My phone has special mouse pad to sit on everywhere.
I return to the same store with a guy I work with that used to do mobile support for our company. I talk to the same manager, she asked me the same 30-day question. I just turned around and looked at Will and srugged my shoulders. She then asked me to taked it to the technicians and signin. These 2 clowns come out and look at the phone, then then again ask me the 30-day question! The Photon is your flagship phone, its IMPOSSIBLE for me to have had it longer than 23 days!!! OK, we will replace it!
After 45 minutes, I get the same manager back. She tells me she needs to turn it on to make sure I did not root it. I have rooted/flashed likely 200+ times. Each one I'v done contain 4 things. Disclaimer that it will void your warranty, Instructions on how to Root/Flash, another Disclaimer that BEFORE you return to your carrier, and Instructions on how to un-root/Un-flash? One would think if I'm smart enough to root/flash, I would be smart enough to un-do it? Personally, I dont think she would know if i did or did not (Unless she noticed something like 'Sprint NASCAR" was missing?)
She then preceeds to tell me "This is clearly physical damage?" Again, I just turned and looked at co-worker. I asked her and the technican to find one single nick on that Photon! They tell me they cannot, but it was likely dropped. I say BS, show me.
I got tired of playing and had to get back from lunch. It dont matter, I have TEP and repair, you can't repair it, give me another one or similar phone per this $8.00 monthly TEP. She tells me physical damage is not covered. I say show me? After playing on her computer for 15 minutes, then a phone call, she gave me a new Photon.
Only at Sprint!!! Sad thing is, next year she will likely get promoted to CEO!!!!
Click to expand...
Click to collapse
What was the address of the store? Did you get any part of her name at all?
EDIT: Got it, Garden State Plaza store. I'm going to escalate your experience to help improve future customer interactions. I'm not sure if this is a Sprint owned store or a 3rd party, but it shouldn't matter. You should be treated better than that.
Garden State Plaza
Merchant ID: 8015689253
Jessica Mendez
It's the one above the food court (there are 4 Sprint Stores in this Mall. They have the one I mention on Second floor above food court. In the food court they have a 3D/Photon Setup. They have a kiosh outside JC Penny's. And they have a store on the other side of Macy's!)
What I think is, Honestly, each of these stores are owned by different individuals. Each store likely get's a quoto # of Photon's to sell. The Store by Macy's told me I had to take it back where I got it, likely because it would cut into the number of phones THEY had to sell. Where I got it, more or less, just gave away $600.00!!! Just my opinion!
dsims7_2000 said:
What I think is, Honestly, each of these stores are owned by different individuals. Each store likely get's a quoto # of Photon's to sell. The Store by Macy's told me I had to take it back where I got it, likely because it would cut into the number of phones THEY had to sell. Where I got it, more or less, just gave away $600.00!!! Just my opinion!
Click to expand...
Click to collapse
You're right. I'm pretty sure that's a 3rd party store, but they should still be more helpful and sound less clueless. Sprint is working hard to overcome a bad reputation for customer service and things like this don't help.
I'm glad you finally got resolution, but it should have been handled in one trip. The whole thing about the box was a joke. I'm betting she was hoping you would hit a different store when you came back
Online is not much better. Before reading, go to the middle of this and read my original complaint, then come back here and read Sprint's reply, then go to bottom and read my response!
Dear David Sims,
Thank you for contacting Sprint. I apologize for the inconvenience that
you have experienced.
As per your account, I can see that your phone is under 30 days return
policy. The Sprint 30-Day Risk-Free Guarantee allows you to return a
like-new phone to the point of purchase.
If you will opt for the different phone, your account will be charged
for the $35.00 for restocking fee.
Also, I can understand that your account is charged for the
International long distance calling. Let me explain that what is the
difference between International long distance and the International
roaming.
1- International long distance (ILD) is defined as making a call from
the United States to other countries in the world.
2- International roaming (IR) is defined as traveling to countries
outside of the United States, U.S. Virgin Islands, and Puerto Rico.
So, these charges are valid on your account. So, due to system
restriction, we are unable to apply the credit on your account.
We value your business and appreciate the opportunity to answer your
questions.
Sincerely,
Cheryl B.
Sprint
Get the best value for your money & exercise your freedom
to change plans anytime without penalties - we promise!
www.sprint.com/planpromise
Sprint.com is all about you! My Sprint puts what you want to know,
right at your fingertips -- take a tour and sign up today!
www.sprint.com/mysprint
Original Message Follows:
------------------------
========================================================================
Name: David Sims
Form: Ask A Question Learn OR Feedback and Suggestions - Learn
Topic: Equipment
Contact Number: 201-681-5429
========================================================================
Original Question:
Question: I have Motorola Photon 4G, somehow, the power on/off button
fell out. I took the phone to Garden State Plaza in New Jersey. At
first, she asked if I had the phone for 30 days or longer. As a manager,
I felt she should have known this as Sprint did not release the phone
until August 1st. She then asked where I got it, I told her that and she
told me I had to take it back there. 1. As the phone is almost new I
should be able to replace it at ANY Sprint store I choose. 2. I go back
to where I got it (Same Mall, different store), Im told I cannot replace
it without the box? 3. I have insurancce on the phone? I'm getting mixed
answers everyone. I spent $500+ 2 weeks ago, I would like a WORKING
phone!
========================================================================
****************************************************
Additional Data
****************************************************
SUB Topic : Insurance
Current Customer ?: Yes
Email Address: [email protected]
Address:
City:
State: PA
Zip: show details 4:30 PM (21 hours ago)
OK, I will attempt this ONE more time!! I was NOT returning the phone, I just wanted a WORKING phone. That's all I wanted. It was clear to the 2 technicans that looked at it, and it was clear manager the phone was missing this button. Additionally, this is SUPPOSED to be "Sprint's Flagship" phone. It was released August 1, 2011. The 30-day Risk-Free Guarantee should have never been a question as it's impossible for me to have owned this phone for more than 23 days. Next on this, I pay for insurance & equiptment repair to cover this, so it should not matter if I owned the device 2 days or 50 years. I was told by the Manager it was clearly physical damage. I asked her and her 2 technicans to show me ONE mark on that phone? After an hour, the phone was replaced.
Next, lets go back to my bill. CDMA Phones (Sprint and Verzion) do NOT work in Europe (well until this phone. All AT&T and T-Mobile work globally as they are GSM), If you looked at my account as you stated, you can see that 1. I do not have International dialing on my account nor did I enable it. Therefore it is impossible for me to make a International call. Secondly, in order for me to use THIS phone outside the US, I have to call Sprint to enable me in whatever country I am traveling to, therefore I could not have made those +44 (which is the UK by the way!) calls. I think we can both agree this HAD to be an incoming call (like all the rest of them!) In the last year this has not been on my bill!
Lastly, since I'm here, If you look at the attached invoice, my upgrade is $0.00. If I look at my current bill, it $19.08!!! Therefore, that charge should be removed from my bill!
Thank You for your understand.
Honestly that exchange is a little hard to follow. Did you mention the billing problem to the rep in the original submission?
I think that maybe she was trying to solve a problem when what she should have done was escalate the issue to an area manager. Did you get the billing issue fixed?
I actually noticed a Photon at the store with the power button not attached. Believe me, I will return mine in the event that falls off.
Thats like receiving a phone with a glued on screen and being help accountable if that glue wheres off and my screen is no longer attached.
To me it sounds like alot of people talking about policies and processes that they have NO OBVIOUS idea how they work.
Lets start:
First...the Evo 3D is Sprints "flagship" phone. Look up the definition if you need further assistance.
Second...ALL returns, regardless of 3rd party or Company owned require the original box when returned or a fee will be accessed. Its in your contract you sign. Try for starters to read it thoroughly before yelling and screaming at the ones of us that work for Sprint and can help you if you help yourself!
Can this be overridden? OF COURSE...but if your attitude sucks, chances are youre not going to get the "customer service" you think you are deserved.
Third...as for TEP, its Total Equipment Protection, not Insurance! BIG DIFFERENCE! This is to assist you in the cost reduction of a new device if something happens to yours. Again, reading the TEP agreement, physical damage is noted as obvious damage or missing components. YES I know, its a flaw in the design, BUT UNTIL Motorola releases a statement to Sprint verifing that this is a "known issue" with this device it will be looked at as physical damage! (Return a car to a dealer after 2 weeks with a missing door handle and see what happens...just sayin)
Fourth...its not as easy as walking in and saying "I want a new phone. Give it to me now". Again, this goes back to your TEP agreement and Sprints 30 day policy. If within 30 days, its exchange/replaced. Now, if you purchase at a Company owned store, you can return it at a Company owned store ANYWHERE. However, if you purchase it from a 3rd pary dealer, you must return it at one of their locations. This can be overridden thru customer care, but you will get NOWHERE in store. This is just the way this process works.
Fifth...understand that the person that you are dealing with in store has all the control, and its usually based off of the attitude the customer has. You yell and scream and act a fool, Im not doing **** for you. Flip side, youre calm and understanding of the processes Sprint has in place, Im gonna make SURE that you are taken care of. (Free accessory, bill credit, something...)
Hope this may lay to rest those that are only customers that think they are the CEO.
...And let the rage ensue..........
To be fair I have also walked into a sprint store and was mistreated by a person from the get go. I did nothing wrong or had any kind of bad attitude with them. I just knew the policies better then they did. Luckily a manager noticed the situation and took over helping me.
I do agree tho that some people do have horrible attitudes on both sides. Sad thing is it is those events that get blasted online. In your case I completely understand. The warranty question was ridiculous.
Also I have had beter experience at a corporate store than a 3rd party one and I always askif the store I am going to is corporate or not. I stay away from the 3rd party stores.
Sent from my MB855 using XDA App
So I just cracked my phone's screen today (stupidest way.. I've never damaged a phone ever, I baby them) and trust me, it hurt ME. Anyway.
I have insurance on the phone (girlfriend put it on when we started the contract) anyway, I have heard HORRIBLE things about Asurion replacements (bad refurbs, usually either dirty, scratched up or stop working within a couple of weeks) and I really don't want to be on that boat.
On the other hand I could just have the digitizer replaced (since the actual LCD and the phone works superb) but I have two problems with this:
A. I don't know how to repair it myself, never dealt in repairing hardware.
B. I can't seem to find a place around me that fixes anything but stupid iPhones.
What would you guys do?
Oh, here's a picture if you want to share the pain...
EDIT:
Here's the current status (I figure I should keep everyone informed of how horrible this process is so when I finally find a way to get my problem fixed, someone else doesn't have to deal with all this).
When my girl and I first went into Sprint the first night and they told us they don't do physical repairs (which is a lie btw, they do if its less than 2 cracks and it takes up less than an inch, another store told me this) they had us start a replacement with Asurion over the phone. The guy was ready to ship the phone but I told him to wait off to see if I could get the screen replaced someplace else. He said he'd keep the ticket open.
Today after going to two other Sprint stores (one said they don't do physical repairs, other said what I already posted above about the cracks). I told my girlfriend (she's the primary on the account) to go ahead and file the insurance claim. Asurion had no record of the guy leaving the ticket open, but somehow they needed a FAXED (no e-mail) copy of her photo ID.
Tomorrow I will be going to Sprint and I will tell them this horrible experience. I know its a third party company that deals with this, but I've about had it. My bills say Sprint, not Asurion, they will find a fix or I'll cancel contract right in front of them with no EFT due to the Administration fee change. It's horrible customer service. The second time we called Asurion (to finish the claim that was lost) we were on hold for half an hour.
Oh another thing I'm going to be showing the Sprint manager tomorrow:
http://support.sprint.com/support/article/Find_out_the_cost_of_replair_or_replacement_for_your_device/case-ba416758-20090629-111250
Specifically the last two words of the first paragraph, I know it's outdated, but because of that reason, it shouldn't be up on their website in the first place.
I will let everyone know how this goes afterwards.
They sent me a new one when I cracked my og evo screen
Sent from my PG86100 using Tapatalk
I have heard people slamming new phones as well. Have u taken it in to a repair shop (sprint) and asked if they can just repair it? Look on Craigslist people advertise repairs on it all the time
I would have it replaced if u can't work on it urself. They usually sell screens and digitizers on eBay. I would suggest buy both since they are glued together. It's just easier to replace.
Sent from my PG86100 using XDA App
Go into a Sprint repair store and show it to them. If they have a cool repair tech he may fix it for you for free. When my camera cover glass cracked they fixed that for free, but it depends on the store. Some are helpful and some follow company policy strictly. There is a post here that walks you through replacing the screen if you want to try it yourself and have the tools. You also have to weigh the costs. Are a screen and digitizer cheaper than the $100 deductible on Asurion. Since the 3D is still a new phone chances are you will get a new one from Asurion. Also, are you rooted with revolutionary?? Which is a much better root than the HTC method. If you are, any new phone will come with the new bootloader which means you will only be able to use HTC's method of rooting.
just 2 weeks ago we needed to replace a lost og evo on my account, we got a brand new one, unopened box. with that phone as old as it is I would think you would get a new one with a 3D
edit: i didnt read the above post,, good point, i wouldn't want to get stuck with the 1.500 hboot you cant use the revolutionary on
If you are happy with the device have it repaired.
As another posted stated check ahead of time. Some devices have the LCD glued to the touchscreen/glass aka digitizer/glass. Manufacturers do this to help prevent dust from collecting on the LCD over time.
I have not taken apart a 3D yet so i cant confirm that as of yet.
Feel free to PM me for more info. I cant officaily offer to help you fix it, board rules. wink wink nod nod special handshake. but if i can help i will.
We are not even supposed to touch 3d's yet , the crack looks to take up less then an inch of screen they should replace it for you , there no I referbs yet anyway .
My store has swapped out front panels for free even without insurance, given we have the parts phone to strip , since we can make a ticket for 3d's yet
If you don't have an Evo3d well ...
Call a sprint service and repair store, ask to speak to a tech there, and tell the truth as far as what happened and the size of the crack. If it's around an inch or less they should cover it. If it's a bigger crack if you make a good impression on the tech they may cover it anyways and replace the whole panel at no charge if you have TEP.
I would call or email Htc about it... Maybe they do it for you even if u have to pay... I would pay to get it fix.. just to keep my original device!!!
Sent from my PG86100 using Tapatalk
I have actually had nothing but good experiences with Asurion. On my OG EVO I had to have it replaced and they sent me a refurb. The refurb had a small indention in the screen. I called them and they have to by policy run some tests. The tests are for technical problems, but they still ran through them even though my issue was cosmetic. After my dent was still there after rebooting the phone lol they sent me a brand new one. They always send the phones out next day shipping and as long as they have them in stock you will get yours the next day.
I would, like others have suggested, take it into a Sprint repair center and see if they will fix it. Then basically it's research on just how hard or easy it will be to replace it yourself. If it cost more than $100 or you feel completely overwhelmed, I would get the replacement through Asurion. Just remember, they have certain stickers and ways to tell if you have opened your phone up and it will void your 1 year warranty should something happen.
Thanks for all the replies guys. I forgot to add this to the OP: I took the phone into Sprint yesterday I and was told that they don't fix any sort of physical damage, which I thought was bull based on other threads I saw here in the forums. Any special policy or anything I should bring up to have them stop lying to me? I
And it's comforting that everyone ha s had good experiences with Asurion. If I can't have the screen fixed I'll definitely do that. The fact that is new brings up a good point, but I've also read they'll wait until they have the phone to replace it for you.
Racer Of All said:
Thanks for all the replies guys. I forgot to add this to the OP: I took the phone into Sprint yesterday I and was told that they don't fix any sort of physical damage, which I thought was bull based on other threads I saw here in the forums. Any special policy or anything I should bring up to have them stop lying to me? I
And it's comforting that everyone ha s had good experiences with Asurion. If I can't have the screen fixed I'll definitely do that. The fact that is new brings up a good point, but I've also read they'll wait until they have the phone to replace it for you.
Click to expand...
Click to collapse
It might not be a corporate repair store
Sent from my Nexus S 4G using xda premium
My store does , but like I said you can't open up 3d's yet so its more like a favor insured or not
If you don't have an Evo3d well you don't have an Evo3d
The store I went to was an official Sprint one. I did a bunch of calling to all the repair stores around me, all of them told me they wont touch it if it's physically damaged (I threw in that was less than an inch).
I DID get a guy that at least asked if it was one crack and I told him it was a main one and was spider webbed out, he told me that the tech would look at it, so I"m going over now and see what happens. I'll keep everyone posted. I just rather not spend 100 bucks on a new refurbed phone when the crack is not that giant.
Racer Of All said:
I just rather not spend 100 bucks on a new refurbed phone when the crack is not that giant.
Click to expand...
Click to collapse
Well it looks pretty bad
Sent from my Nexus S 4G using xda premium
Id bet you get a new one since the phone is so new.
I have a policy with ensquared. I've never turned in a claim but they say that they will use new phones more often than not. Not sure if asurion works the same way.
Sent from my PG86100 using XDA App
Here's the current status (I figure I should keep everyone informed of how horrible this process is so when I finally find a way to get my problem fixed, someone else doesn't have to deal with all this).
When my girl and I first went into Sprint the first night and they told us they don't do physical repairs (which is a lie btw, they do if its less than 2 cracks and it takes up less than an inch, another store told me this) they had us start a replacement with Asurion over the phone. The guy was ready to ship the phone but I told him to wait off to see if I could get the screen replaced someplace else. He said he'd keep the ticket open.
Today after going to two other Sprint stores (one said they don't do physical repairs, other said what I already posted above about the cracks). I told my girlfriend (she's the primary on the account) to go ahead and file the insurance claim. Asurion had no record of the guy leaving the ticket open, but somehow they needed a FAXED (no e-mail) copy of her photo ID.
Tomorrow I will be going to Sprint and I will tell them this horrible experience. I know its a third party company that deals with this, but I've about had it. My bills say Sprint, not Asurion, they will find a fix or I'll cancel contract right in front of them with no EFT due to the Administration fee change. It's horrible customer service. The second time we called Asurion (to finish the claim that was lost) we were on hold for half an hour.
Oh another thing I'm going to be showing the Sprint manager tomorrow:
http://support.sprint.com/support/article/Find_out_the_cost_of_replair_or_replacement_for_your_device/case-ba416758-20090629-111250
Specifically the last two words of the first paragraph, I know it's outdated, but because of that reason, it shouldn't be up on their website in the first place.
I will let everyone know how this goes afterwards.
Why are you calling asurion. You can go to their website, file a claim, and be done in about 2 minutes. No dealing with assholes and your new phone will arrive in a couple of days.
Because when I tried to do that it told me that "more information was needed" and to call in.
Going into Sprint in an hour or so.
Ok. So I got scammed out of $200 for an Evo 3D. Bad ESN, and it's reported lost or stolen. I can sell the phone to my friend, for $150, so I guess I'll be out $50, but it'll be for a good cause.
Anyways, I called the number that was attached to the phone and found the original owner and stuff. Apparently she already has her replacement and all. Now, if I call Sprint, since I know the store can't do much, is there ANY way they can release the bad ESN? I mean, the phone is no longer lost. Or is it too late because she has her replacement.
Right now I have a high-tech media device. I mean, I would just get a low-class 4G Sprint phone (because I REFUSE to use Sprint 3G), and just tether and use the Evo 3D, sell it to my friend on Cricket, or try my above method. Either way, it's a lesson learned. -_-
Let this be a word to people. Before anything, tell them to turn on the phone. If they refuse, don't buy it. Simple as that. If they turn it on, go to
About Phone => Phone Identity
If an account is attached, don't get it. NO MATTER WHAT. *sigh*
Can only be flashed to another carrier now, unless you edit the ESn to put back on Sprint. But basically they will tell you that phone belongs to Assurion now, the insurance company.
Ah!! I see. Since she already has her replacement, she was supposed to technically send it in. Ok. Well that ESN part is illegal... and so impossible for me to grasp.
Guess I'm stuck with selling it to my friend.
OH!! What about Google Voice!? Would I be able to use Google Voice? Or does Google Voice use your talk data and not your internet data?
I mean, I can always link my phone number to Google Voice, and then... No. I think if I use this Evo 3D, Google Voice will use the Evo 3D to call, but it won't be able to call. Dugh!!
Why does changing the ESN have to be illegal? *sigh* Oh well...
No_Nickname90 said:
Ok. So I got scammed out of $200 for an Evo 3D. Bad ESN, and it's reported lost or stolen. I can sell the phone to my friend, for $150, so I guess I'll be out $50, but it'll be for a good cause.
Anyways, I called the number that was attached to the phone and found the original owner and stuff. Apparently she already has her replacement and all. Now, if I call Sprint, since I know the store can't do much, is there ANY way they can release the bad ESN? I mean, the phone is no longer lost. Or is it too late because she has her replacement.
Right now I have a high-tech media device. I mean, I would just get a low-class 4G Sprint phone (because I REFUSE to use Sprint 3G), and just tether and use the Evo 3D, sell it to my friend on Cricket, or try my above method. Either way, it's a lesson learned. -_-
Let this be a word to people. Before anything, tell them to turn on the phone. If they refuse, don't buy it. Simple as that. If they turn it on, go to
About Phone => Phone Identity
If an account is attached, don't get it. NO MATTER WHAT. *sigh*
Click to expand...
Click to collapse
I used to work for sprint and it depends how the phone was flag...if it's flag as stolen the original owner can call and they can remove the flag but if the phone is flag as fraud it's going to take a long time to get the esn fix...if the phone was reported as stolen with assurion then the esn is not worth anything...
Sent From My HTC EVO 3D ROOTED
Thanks, but I'm going with selling it for about $200 obo to my friend or some subscriber on Cricket. I found this YouTube Video on how to manually flash your phone to Cricket. So yea. I think I can get my money back. And with Beat's By Dre installed, rooted, and WiFi Tether I may be able to make the phone seem appealing enough to some people.
No_Nickname90 said:
Ok. So I got scammed out of $200 for an Evo 3D. Bad ESN, and it's reported lost or stolen. I can sell the phone to my friend, for $150, so I guess I'll be out $50, but it'll be for a good cause.
Anyways, I called the number that was attached to the phone and found the original owner and stuff. Apparently she already has her replacement and all. Now, if I call Sprint, since I know the store can't do much, is there ANY way they can release the bad ESN? I mean, the phone is no longer lost. Or is it too late because she has her replacement.
Right now I have a high-tech media device. I mean, I would just get a low-class 4G Sprint phone (because I REFUSE to use Sprint 3G), and just tether and use the Evo 3D, sell it to my friend on Cricket, or try my above method. Either way, it's a lesson learned. -_-
Let this be a word to people. Before anything, tell them to turn on the phone. If they refuse, don't buy it. Simple as that. If they turn it on, go to
About Phone => Phone Identity
If an account is attached, don't get it. NO MATTER WHAT. *sigh*
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If has been awhile since the phone was reported lost Sprint can clear up the lost or stolen as long as there is no money owed on the account the phone was attached call customer service and ask them or use online chat
I purchased a phone from craigslist didn't know that t mobile had a imei system and didn't have t mobile service at the time bought the phone with case phone looked brand new etc i activate phones not working turns out bad imei.
The good news is that i have the text from seller and a tmobile rep told me that he is a tmobile customer i asked if he could check if the phone was purchased on the account to check if it matched up and he told me he couldn't give me anymore information anyone know how i should go about this situation with the police?
Nothing you can do except using the phone as an ipod.
Sent From My Htc Amaze running rum+coke
Probably not much u can do especially if he included the words "as is" anywhere in the post, but if he didn't you can probably go to your local police station and file a police report and take the guy to small claims court......I think anyway.......you might want to ask Binary he's a cop he would know better then me.
will_69_67 said:
Probably not much u can do especially if he included the words "as is" anywhere in the post, but if he didn't you can probably go to your local police station and file a police report and take the guy to small claims court......I think anyway.......you might want to ask Binary he's a cop he would know better then me.
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Well he can report it to his local police station but there's not much they can do. This is actually more of a civil action unless you can provide reasonable doubt that the seller is selling stolen merchandise. And if the post says "AS-IS" or anything similiar then you're SOL. You can try to contact Craigslist and report the seller for selling stolen merchandise. They might cooperate with you to take the seller to civil court.
That's about the best that you can do.
Good luck!
That's what you get for buying on craigslist. If it was ebay at least you would have been protected.
Binary100100 said:
Well he can report it to his local police station but there's not much they can do. This is actually more of a civil action unless you can provide reasonable doubt that the seller is selling stolen merchandise. And if the post says "AS-IS" or anything similiar then you're SOL. You can try to contact Craigslist and report the seller for selling stolen merchandise. They might cooperate with you to take the seller to civil court.
That's about the best that you can do.
Good luck!
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Thanks everyone who helped, Binary i know that normally with craigslist stuff if you get scammed its pretty much on you. But the guy told me he got the phone off a upgrade and decided to stick with his old phone therefore he is lying. I also know that the number he was using to do the business with is linked to t mobile which leaves his information for the police vulnerable. Luckily my mom works at a high school and i have access to a police officer. Since you're a police officer i was wondering if i had information showing that the phone he sold me is directly linked to his account and shows that he said the phone was stolen/lost i can report him to asurion insurance and get him in trouble for insurance fraud at least. The one thing i was wondering is if he would say i stole the phone from him but i have the box with unopened accessories and text showing we were meeting up etc.
rasstar said:
That's what you get for buying on craigslist. If it was ebay at least you would have been protected.
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I don't see how this is helping can keep the negative comments to yourself lol
lajuan3 said:
Thanks everyone who helped, Binary i know that normally with craigslist stuff if you get scammed its pretty much on you. But the guy told me he got the phone off a upgrade and decided to stick with his old phone therefore he is lying. I also know that the number he was using to do the business with is linked to t mobile which leaves his information for the police vulnerable. Luckily my mom works at a high school and i have access to a police officer. Since you're a police officer i was wondering if i had information showing that the phone he sold me is directly linked to his account and shows that he said the phone was stolen/lost i can report him to asurion insurance and get him in trouble for insurance fraud at least. The one thing i was wondering is if he would say i stole the phone from him but i have the box with unopened accessories and text showing we were meeting up etc.
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I'm actually thinking that did the insurance fraud thing. He likely called Asurian to tell them that he lost the phone and would like a replacement. Asurian then puts the IMEI on a black list so it can't be activated again since it was reported "Lost/Stolen" and shipped him another. He then sold it to you. Now without a Bill Of Sale it's all on you. If you have the text message then you have his number. Contact the seller directly and inform him. Best case scenario he did not actually with full intent attempt to sell you a stolen phone. He may be able to call Asurian and say that he had found the device and they might then be able to remove it from the black list. However they will probably want the replacement back. The most that you can really do is threaten him to call the police... but this is really a civil matter. Just because you have the box and phone number doesn't mean anything. Here's an example. If you were a criminal and robbed someone's house, took their tv, computer, jewelry, phone, box for phone, etc you can also take their identity since almost everyone has bills laying around. At least mail. So they can have your name, phone number, address, IMEI, original packaging... whole nine yards. Does that still prove that you know eachother? Can he still use that to prove that the sale was legit? No way. This is a civil matter and not so much criminal so you're not going to get much assistance from the police.
My advice, contact the seller and tell him that you need ALL of his information. Name, address, contact information for his account, etc and tell him that you have to use it to get his information removed from the black list. Try to get his DL number too. Tell him that the insurance company requires a copy of it to remove it from the list. Make up something clever like that. Then use that information to file for court. It's up to you if you want to try to settle it in court or not but it's your best bet. PD has a lot more to worry about than Craigslist scams and unless the insurance company or TMobile wants to provide informatino willingly to a law enforcement official. They may or may not because they are under no legal obligation to comply unless it's ordered by the court. But again... that's really up to you.
One other option is to consult with your local prosecutor's office. Laws and procedures vary state by state, and between jurisdictions, but in Florida a lot of jurisdictions will operate some type of citizens dispute mediation program using volunteer mediators.
The idea is that by bringing both parties to the State Attorney's Office they will reach an agreement, or the more guilty party will make things right, and actually follow through on it because they believe it has a little more authority attached to whatever resolution is decided upon when in reality it may be an incident that is more civil in nature and could never be proven beyond a reasonable doubt in criminal court.
we are talking about a $350 phone. just the court claim costs $200(at least here in IL).and there is no way you can get that guys information. the fact that he was able to sell you a bad imei phone means he is a pro, cuz not everybody can do that, you gotta have done it before. I am just curious how did you buy the phone without even trying to put a sim card on it..
What Binary said makes a lot sense otherwise not sure what else "Bad IMEI" could be implying.
If this is true, and t-mobile blacklist the phone for activation, may be you can try unlock and see if it works under other carrier such as AT&T? If works, you can try switch carrier or sell to AT&T users.
contact a subrogation service. They will scare the crap out of the guy and will get your money back...I got about 8 years ago on ebay when it wasn't so safe, someone sold me a laptop but it was just a poster of a laptop. Problem was in the description it never said laptop, it said item and it was basically a poster of laptop with its specs. so what I got was a laminated poster of a laptop for 1100 dollars. Subrogation services is a good thing. look into it.
Felinos11 said:
we are talking about a $350 phone. just the court claim costs $200(at least here in IL).and there is no way you can get that guys information. the fact that he was able to sell you a bad imei phone means he is a pro, cuz not everybody can do that, you gotta have done it before. I am just curious how did you buy the phone without even trying to put a sim card on it..
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Well i was switching from sprint to tmobile back in the day you could pop a sim in and thebphone would just work even if lost or stolen i guess things changed and i got hustled im not to worried im sure i can get it unlocked and make atleast the 330 i spent back its just that i signed a 2yr contract got scammed and want him to face some sort of consequence
lajuan3 said:
Well i was switching from sprint to tmobile back in the day you could pop a sim in and thebphone would just work even if lost or stolen i guess things changed and i got hustled im not to worried im sure i can get it unlocked and make atleast the 330 i spent back its just that i signed a 2yr contract got scammed and want him to face some sort of consequence
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U can never unlock an imei blacklisted phone.
tmobile block the imei number of the phone, when the phone ever was reported stolen lost or the guy asked for an exchange and never return it, there is no way to unlock the imei number so you are screw,
i say get together with some friends find this guy a kick his ass!!
when did you sign your contact.... If you just activated you might be under buyers remorse
Sent from my HTC_Amaze_4G using Tapatalk
I was informed i could unlock and use on other networks just not tmobile with a bad imei? i was planning on selling on ebay including the info that it has to be unlocked and switched to anyone besides tmobile.
I signed the contract because i have a 14day period where i can cancel without a fee i figured i would find a way to change the imei if worse came to worse.
Last i was told by a t mobile rep that they were changing my imei and it will take around 2hours.
I thought it was as simple as putting in your sim card? I guess tmobile is getting with the times.
If the guy never used the phone asurion would never do a claim for him! They have to see the imei active for them to file a claim!
And it is possible to unblock a imei asurion can do it.
Sent from my HTC Amaze 4G using Tapatalk
Asurion told me it was up to T-Mobile T-Mobile said no I call again
they say they are changing it for me it will take 2hours been 2hours still no service
Sent from my HTC_Amaze_4G using XDA App
I apologize if i found the wrong forum to ask this in, if so please forgive and excuse me.
So for the "TL/DR" version, the question i have is...
From what i understand the SM-G965U Samsung Verizon S9+ that i have, which i today flashed to G965u1 global variant was already, by default sold from verizon as Unlocked. A IMEI check on various MVNO's ting.com, straighttalk, Walmart Fam Mobile, as well as a few IMEI checker sites have show this IMEI for this phone thats still under payments as clear and ready to activate with their sim. Also after successfully flashing the global bloat free variant to the phone, i was able to make a successful test call and confirm mobile data worked great with a borrowed Walmart Family Mobile Sim in it.
If i bounce out of this relashonsip, and take my phone as it is, still under her plan, and just go get a Sim Kit with the Unlimited plan from (Probably AT&T) will verizon or can verizon, or her block the phone once the sim from another carrier is working in it? Either by financle lock or her reporting it lost or anything like that? Or am I in the clear?
This isnt going to base my decison to leave this situation or not, (im going to peroid my childs welbeing is most important of all, my tolance for anger, abuse and BS comes a much later 2nd or 3rd) I just want to make plans as to what i should do about my phone, i want to keep it, im not going to fall into her games, and im going to change the number and would like to just pop the sim and be done with it, but i want to know if they can do anything if its reported lost, or she just stops paying her bill and they shut the account down due to non payment.
And for the details, and the morally inclined the situation is..
I have a week and a half new S9+ activated on an account from Verizon. The situation with myself and the account holder (Ex-Gf, or soon to be) has turned very sour so much that Im at a empass where I feel myself and my daughter are in a unhealthy enviroment and Im legitamatly concerned for her mental health, and the enviroment being to agressive, controlling and abusive. So basicly im leavin her. Im a single dad and this is my kid, not her so no im not running off with "our" child, unfortuatley the biological mother doesnt care to be in her life. But enough about the moral dilemma, emplications and personal life. This person is very unhealthy and we need to leave.
I became a authorized user on her account, allowed to make any decisons/purchases ect and she was with me when we bought it. Or rather signed up the payment agreement, with 0 down and just paid taxes and turned her plan and mine into a family with Go unlimited. With my S9+ having 24 payments of like $36 a month with the insurance ect. Phone case and screen protector added to the next bill, bill date the 27th.
Night before i handed her $400 in cash to add to the bill to get this about half paid off, only to find out she choose to blow it on something else, and giving her friend $150 because he was down on his luck.
The enviroment and some things she has said, has frightened me to the point where i belive she may try to either falsely accuse me of something to hold me hostage in the relashonship as she wont seek counsiling, or just continue to scream and agrue and yell either in front of or directly at my child, and after many attempts to try to get some 3rd party help counsilling ect ive decided its not going to work, and shes not going to try. She addtionaly has around $2k of my silver bars locked in her safe deposit box she wont allow access to for reasons I spend to much on things i dont need which isnt true. I think she is just trying to limit my resources to leave and or make me more dependant on her.
Which isnt going to work.
Thank you, and I apologize for the personal details of the post, and the lenght.
Thanks again.
She will likely report the phone stolen. It will be blacklisted at that point for all American carriers, but would still work internationally.
You should just be able to return it if you've had it a week and a half. It's network locked and won't work with another carrier's SIM unless you pay it off and get the code from Verizon or use one of the pay services you can find around the net.
No, it's not network locked. As I said I just tested it with a At&t sim and worked fine. It seems all Verizon phones are now unlock from the network as per an agreement with the FCC during the purchase of the 700 megahertz Spectrum that they would allow their phones to be unlocked what's your now done at the point of sale and activation. When I'm wondering is as if after I've Place another Sim in it and have continued use if she decides to be the way that she is and report it stolen or lost or whatever which I'm guessing is it can't be reported stolen unless there's a police report lost Maybe. If the new carrier it's working on will the activate or block it. I've already given her money to make up for the cost of the device whether or not she can apply it to the bill is up to her or if she even can but I'm not getting that money back so it's in my best interest to keep the device and keep it working on a different network via prepaid.
Bottom line, if you're using a device that isn't yours (and honestly, it really isn't), it's not safe. It seems unlikely that she will just continue to make payments on a device used by someone that just left her life. Maybe she's honest and will do the right thing, since you paid her money. But you'll never really know. You could wake up one day with no service and have very little you can do about it.
The better thing to do, rather than handing her $400, would have been to walk out of the relationship, leaving the phone in the home. Go take the $400 and buy a midrange device of your own.
Given she already took your money and blew it on something other than the bill you intended it for, you're pretty much screwed. She could easily blacklist the phone and there wouldn't really be any recourse for you (not even small claims court, as I'm guessing it was a verbal "agreement" when you gave her the $400 to put towards the bill. It would literally be your word against hers, and that wouldn't go far.)
Not saying you would have considered that route, but just putting it out there it wouldn't work
Sent from my SM-G965W using Tapatalk
T-Mobile employee here. If she decides to report it lost or stolen (if she still has the insurance on it she can pay the deductible and receive another of the same model) your IMEI will be put on a national blacklist. Doesn't matter which carrier you use or the firmware you flash on the device, the IMEI will be the same and will not register with any network in the US if she uses her insurance or just reports it but doesn't claim it. Once the IMEI is on this list it's nearly impossible to get it unblocked. Your best option is to try and return it and get your money back from your ex. You could try to sell it to someone overseas but that comes with it's own risks.
Thread closed by OP request!