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So on launch day I purchased the 3D from Radio Shack in the Tacoma Mall. It was a bad phone...kept freezing up and resets did not help. So after making me feel guilty about how they aren't going to make any money, blah, blah, blah they swapped it out. Replacement phone worked great but it had a huge white speck under the screen. It was all I could look at. So I went back to the mall and they said they could only swap out 1 time. All I could do was cancel the new line and get my money back. Is this standard Radio Shack policy? They lost a good customer! I just wanted a working, dust free phone, and these employees take this crap personally and give me a guilt trip. I will never step into Radio Shack again. Well..off to Best Buy! They'll like my money!!
with in the first 30 days ... i think thats a BS excuse to "not make any money"
CheesyNutz said:
with in the first 30 days ... i think thats a BS excuse to "not make any money"
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Exactly! How are they gonna lose money on a manufacturer defect? The excuse they tell me does not make any sense. I've never bought anything from BB. I hope they are better to work with!
I've never had an issue at the Radio Shack I go to occasionally. They don't lose money on a phone returned for defect. They get fully reimbursed. In fact, I think on any phone return they get reimbursed, but I'm not positive on that part. I just know for a defective unit they do.
Did you piss them off or something?
ExploreMN said:
I've never had an issue at the Radio Shack I go to occasionally. They don't lose money on a phone returned for defect. They get fully reimbursed. In fact, I think on any phone return they get reimbursed, but I'm not positive on that part. I just know for a defective unit they do.
Did you piss them off or something?
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You would think I pissed them off, lol. I was nice, me and the guy who originally swapped it got along but he said that was their policy. So I had to go back home because I forgot the charger. The guy was gone and the gal that helped me basically took this personally. I left their feeling horrible like I did something wrong. The speck was HUGE, even the guy agreed.
-Apollo- said:
You would think I pissed them off, lol. I was nice, me and the guy who originally swapped it got along but he said that was their policy. So I had to go back home because I forgot the charger. The guy was gone and the gal that helped me basically took this personally. I left their feeling horrible like I did something wrong. The speck was HUGE, even the guy agreed.
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Please contact the DM and tell him/ her about your experience. I manage a RS and yes employees get a lot of pressure from upper management about trying to avoid cell phone returns. I personally disagree with this and if enough customers voice their experiences with the DM, RS will do their best to satisy customers. They actually take customer feedback very seriously.
skorpyo31 said:
Please contact the DM and tell him/ her about your experience. I manage a RS and yes employees get a lot of pressure from upper management about trying to avoid cell phone returns. I personally disagree with this and if enough customers voice their experiences with the DM, RS will do their best to satisy customers. They actually take customer feedback very seriously.
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Thanks, appreciate the response. Do they infact lose out on money on manufacturer defects? They lost the sale, seems like that is just a lose lose for RS. That's the part I just can't understand! I'm not gonna pursue it any further, I think they're sick of me anyways. Best Buy took care of me and phone has no visible defects, runs great so far. Hopefully 3rd phone is a charm....seems to be so far!
They are really going to love me if I return it for no reason other than waiting for the SGS2....which I'm 50/50 on right now.
Sent from my PC36100 using XDA Premium App
-Apollo- said:
the gal that helped me basically took this personally.
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I think I've isolated the problem.
You call yourself a really good customer at Radioshack? That's sad.
chrischoi said:
You call yourself a really good customer at Radioshack? That's sad.
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Lololol....
I dunno how you meant this. But I took as. "You frequent a radioshack enough to be considered good??.. who willingly goes to radioshack that often?"
Sent from my PG86100 using Tapatalk
felacio said:
Lololol....
I dunno how you meant this. But I took as. "You frequent a radioshack enough to be considered good??.. who willingly goes to radioshack that often?"
Sent from my PG86100 using Tapatalk
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That and half the people that consider themselves as a very good customers are the worst. Who openly admits to something like that?
I think at my work... we have a 1 replacement rule... 3rd and on we need approval.
They won't be replaced for something stupid... it has to affect functionality... That's a rule for most places. If they swap it, they just don't know better.
chrischoi said:
That and half the people that consider themselves as a very good customers are the worst. Who openly admits to something like that?
I think at my work... we have a 1 replacement rule... 3rd and on we need approval.
They won't be replaced for something stupid... it has to affect functionality... That's a rule for most places. If they swap it, they just don't know better.
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Yeah I guess I'm the worst kind of customer...I expect a quality product for my hard earned cash! I'm not being picky, nobody in their right mind would have kept that phone! What company you work for, I'll be sure to never go their either because I like companies that care about customer satisfaction no matter how many times it takes to get it right.
well i would never buy any phone in radio shack ever again. At least in my local radio shack because of the stupidity they tried to pull on me.
I pre order 2 evo3d with the $50 gift card each. When it was time to pickup both phones i saw the brought out accesories and i thought to myself that i would probably get some free goodies. This was only to find out that their preorder $50 cards are only to purchase assessories and the money would not go to the phone. i was so piss about it and had a long talk with then. i refused to purchase the phone cause i never agree to anything like this in the preorder. They called the head manager over the phone and then they came back with the bull that since i was a long time customer they would allow it with me. I feel sorry for all the other guys that preorder in this store.
-Apollo- said:
So on launch day I purchased the 3D from Radio Shack in the Tacoma Mall. It was a bad phone...kept freezing up and resets did not help. So after making me feel guilty about how they aren't going to make any money, blah, blah, blah they swapped it out. Replacement phone worked great but it had a huge white speck under the screen. It was all I could look at. So I went back to the mall and they said they could only swap out 1 time. All I could do was cancel the new line and get my money back. Is this standard Radio Shack policy? They lost a good customer! I just wanted a working, dust free phone, and these employees take this crap personally and give me a guilt trip. I will never step into Radio Shack again. Well..off to Best Buy! They'll like my money!!
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That's where you problem started...
I used to work for a radioshack kiosk inside a sams club.
Want my opinion of radioshack?
They have great prices on phones, but GOD HELP YOU IF YOU HAVE A PROBLEM!
Luckily sams club has pretty much kicked out radioshack and now the cellphone kiosk I run is completely controlled by sams club. Life is so much better now lol
Bootup said:
That's where you problem started...
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LOL...good one!
-Apollo- said:
Thanks, appreciate the response. Do they infact lose out on money on manufacturer defects? They lost the sale, seems like that is just a lose lose for RS. That's the part I just can't understand! I'm not gonna pursue it any further, I think they're sick of me anyways. Best Buy took care of me and phone has no visible defects, runs great so far. Hopefully 3rd phone is a charm....seems to be so far!
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Returned products are often not reimbursed at full price. Also it costs $ to repackage, ship, pay the guy at the warehouse who inspects them.. etc. So yes, it is a loss for us. (Not saying it sucks for customers, or that it was appropriate for them to tell you that, since you have no effect on it. Bad phone is bad phone.)
The policies are really there because of people who abuse them, and like everything else, a few bad apples ruin the pie. Most "defective" phones are really due to user error/abuse and that is what we have to avoid. Personally, if I see that someone's phone is actually defective, I have no problem swapping it out. But in the real world, I have a boss to answer to, so I have to work with the same restrictive policy.
As an example, I had to factory reset two 3 day old OG Evo's today that people wanted to return because they were "defective." The phones were fine, but the people had loaded so much crap on them that they were barely running. After the reset, both were working perfectly.
Hope that helps.
sdc177 said:
They are really going to love me if I return it for no reason other than waiting for the SGS2....which I'm 50/50 on right now.
Sent from my PC36100 using XDA Premium App
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If you wanted an SGS2, why buy a 3D? This is one of the reasons policies like this are around.
I'll never understand why people buy things that they aren't sure they really want. All it does is waste a product that someone who actually wanted it could have had and waste a lot of everyone's time. Seems like it would be much easier for all parties involved to just make sure the one you buy is actually the one you want.
Bp3dots said:
Returned products are often not reimbursed at full price. Also it costs $ to repackage, ship, pay the guy at the warehouse who inspects them.. etc. So yes, it is a loss for us. (Not saying it sucks for customers, or that it was appropriate for them to tell you that, since you have no effect on it. Bad phone is bad phone.)
The policies are really there because of people who abuse them, and like everything else, a few bad apples ruin the pie. Most "defective" phones are really due to user error/abuse and that is what we have to avoid. Personally, if I see that someone's phone is actually defective, I have no problem swapping it out. But in the real world, I have a boss to answer to, so I have to work with the same restrictive policy.
As an example, I had to factory reset two 3 day old OG Evo's today that people wanted to return because they were "defective." The phones were fine, but the people had loaded so much crap on them that they were barely running. After the reset, both were working perfectly.
Hope that helps.
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Now that makes sense...I did not consider the costs of warehouse guy and shipping back to manufacturer. Thanks for answering my questions, you've been really helpful!
ASUS seems to be pretty stiff as far as compensation and fixing the tfp issues, imo it will take legal action to force their cooperation.
Has anyone researched or know anything about bringing a CALS against ASUS for the misrepresentation of the prime? I know the main requirement would be 5mil in question, Im sure at $500 a pop 10,000 defective units sounds reasonable.
Why does people always want to make a lawsuit out of things? If you dont like it or it doesn't do want you want it to do just return it. Nobody is forcing you to buy it.
Your kidding right they didn't make any denials of returns so why sue?
Hey if we didn't discuss lawsuits for every little problem we had, that would be un-american.
Sent from my Galaxy S2
The problem for some unhappy TF owners is the retailer only provides a 14 day return policy. Sometimes it takes 14 days to figure out there's a problem. Plus - if you ship to RMA - that adds 2 more weeks. The return is long past and you're on the hook with a product that doesn't match it's original specifications. I really can't comment on the legal issues, but there are reasons why something more is necessary.
I've been part of class action suits, only because I neglected to opt out. I get notification of inclusion with an opt out, and then 2 years later I get a store credit, of $20 gift card.. I always check the details of the distribution, and it's always some legal firm that gets millions, and the rest get a pittance. Trust me, that's exactly what would happen here.
So even if you think there's just cause, It will not be worth it for anybody except for some ambulance chasing firm.
Asus is making people pay for shipping to RMA for out of box defective products they deserve to have a class action lawsuit against then.
The only ones that gain from CALS are the original filer and lawyers.
Don't need anyone getting a lawyer rich in my name.
I was talking to my attorney yesterday about this. He said that advertising the Prime with a GPS and then removing that from the specs is against the law. He quoted what they law was but I don't remember. I already returned mine so it wasn't anything I would pursue anyway. Other companies have gotten in trouble for advertising something that wasn't true. Back in 2002 Hyundai got in trouble for advertising the Santa Fe had a XXXHP engine when in reality it was 20HP less. Everyone who bought one got an extra year on their bumper to bumper warranty.
btmec said:
I was talking to my attorney yesterday about this. He said that advertising the Prime with a GPS and then removing that from the specs is against the law. He quoted what they law was but I don't remember. I already returned mine so it wasn't anything I would pursue anyway. Other companies have gotten in trouble for advertising something that wasn't true. Back in 2002 Hyundai got in trouble for advertising the Santa Fe had a XXXHP engine when in reality it was 20HP less. Everyone who bought one got an extra year on their bumper to bumper warranty.
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I call bs or your lawyer is not smart, or maybe didn't fully understand the situation.
This is not comparable to hyundai bc they never fudged the specs, the unit indeed has a gps chip, it just doesn't work that well bc of aluminum back. In court they could argue that it works (even though very crappy) and is not a professional gps advice, and they even removed the gps wording from specs to avoid any confusion. The customer is free to return the prime if they need a better gps.
I agree asus messed up with gps, but to say that it is illegal what they did, I have to disagree. I had a og samsung epic and the gps on that sucked (and that was with a data signal) and samsung didn't even bother to remove gps from spec sheet.
Sent from my Galaxy S2
JCreations said:
Why does people always want to make a lawsuit out of things? If you dont like it or it doesn't do want you want it to do just return it. Nobody is forcing you to buy it.
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Are you serious? Because without them companies like ASUS walk all over its consumers. If you are alright with that Ill sell you my 69 chevy runs great! But missing its engine...
Sure maybe a petition might work to get sw changes like the bootloader, but do you really think a petition to fix it will go through? Not without a lawyer it wont.
Consumers like you are the reason companies walk all over us. And I can guarentee when a CALS hits you wont be opting out of your cut.
Bimboy: I dont care if I get a $20 gc or a ten cents card. If it costs ASUS more money and bad rep then fixing the issue then that is sufficient to me.
Lawsuit, already?
I wonder if we are a bit early for a lawsuit. Isn't Asus, fixing some Primes already? And isn't Gary Key of Asus gathering data here, and right on this forum to fix more?
Aren't we going to give Asus some time to fix problems before shouting LAWSUIT... LAWSUIT.. LAWSUIT?
mikevipe said:
Are you serious? Because without them companies like ASUS walk all over its consumers. If you are alright with that Ill sell you my 69 chevy runs great! But missing its engine...
Sure maybe a petition might work to get sw changes like the bootloader, but do you really think a petition to fix it will go through? Not without a lawyer it wont.
Consumers like you are the reason companies walk all over us. And I can guarentee when a CALS hits you wont be opting out of your cut.
Bimboy: I dont care if I get a $20 gc or a ten cents card. If it costs ASUS more money and bad rep then fixing the issue then that is sufficient to me.
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Sueing Asus over JPS/Wifi(or insert tec issue) issue is just ridiculousness. You don't like it ... take it back. It would be a little different if the thing malfunctioned and hurt someone in some weird way. Things that hurt/affect peoples quality of life ... that is understandable. Sueing companies over things like this is a waste of money and time. I would prefer Asus save that money and put it into their development instead. Everything that costs "company"... eventually always gets back to the consumer.
The product for the most part is exceptional. Everything fuctions, somethings are not fantastic like jps/wifi. Just look around on the net, this is consider'd by most reviewers the best Andriod tablet on the market to date.
I will guarentee you, if everyone returned this tablet because of the GPS/Wifi issue. you would see a new backing on this thing so fast. Asus isn't stupid. For the majority, people find the issues tolerable or they wouldn't get it. As for people who have it that can't take it back ... they would be able to sell it on Kijiji/Ebay in a heartbeat(shouldn't have to, but it is an option).
MooreW said:
Sueing Asus over JPS/Wifi(or insert tec issue) issue is just ridiculousness. You don't like it ... take it back. It would be a little different if the thing malfunctioned and hurt someone in some weird way. Things that hurt/affect peoples quality of life ... that is understandable. Sueing companies over things like this is a waste of money and time. I would prefer Asus save that money and put it into their development instead. Everything that costs "company"... eventually always gets back to the consumer.
The product for the most part is exceptional. Everything fuctions, somethings are not fantastic like jps/wifi. Just look around on the net, this is consider'd by most reviewers the best Andriod tablet on the market to date.
I will guarentee you, if everyone returned this tablet because of the GPS/Wifi issue. you would see a new backing on this thing so fast. Asus isn't stupid. For the majority, people find the issues tolerable or they wouldn't get it. As for people who have it that can't take it back ... they would be able to sell it on Kijiji/Ebay in a heartbeat(shouldn't have to, but it is an option).
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Glad to see that people are so happy to let ASUS walk all over them. The sad truth is court is often the only way to motivate companies to do right. Consumer fraud is consumer fraud returning the unit does not hold them accountable.
mikevipe said:
Glad to see that people are so happy to let ASUS walk all over them. The sad truth is court is often the only way to motivate companies to do right. Consumer fraud is consumer fraud returning the unit does not hold them accountable.
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That would be true if they committed fraud, which they did not. A device not functioning as intended is not fraud.
BongoBong said:
That would be true if they committed fraud, which they did not. A device not functioning as intended is not fraud.
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And they have acknowledged most of the issues, and have issued numerous updates in the 4 weeks since we have had these things.
Yeah, definitely sue.
Sent from my Transformer Prime TF201 using xda premium
mikevipe said:
Glad to see that people are so happy to let ASUS walk all over them. The sad truth is court is often the only way to motivate companies to do right. Consumer fraud is consumer fraud returning the unit does not hold them accountable.
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You sir make no sense at all. Clearly you must not have read what i wrote. I will make it plan. ASUS has done no wrong. The TFP works just not to "industry" expectations in some regards. ASUS has even gone as far as taking the GPS off of future spec sheets even though said "spec" still functions.
Ya ... i clearly allow ASUS to walk all over me because i refuse to buy a product that isn't up to my expectations(fyi i could care less about the GPS).
A company that doesn't sell anything will soon be no company at all. I thought that was common sense, guess i was mistaken.
FYI: a fraud is an intentional deception made for personal gain or to damage another individual.
^ doesn't fit this situation in anyway.
Hi,
I have recently sent my prime back to solve a few issues I was having, I have commented on this before but only today my status has changed to:
"Waiting-[WF4] Wait for Customer Confirmation-CID\OOW"
Which means customer induced damage!!!
WTF is that all about, the unit was in pristine condition when it went back. How many other people have had a similar issue with the RMA?
Apparently they are going to call me very shortly, I believe at this point if they even attempt to pull that one I am simply going to demand a refund on my money and part ways with ASUS for good.
Kevin
kevinm2k said:
Hi,
I have recently sent my prime back to solve a few issues I was having, I have commented on this before but only today my status has changed to:
"Waiting-[WF4] Wait for Customer Confirmation-CID\OOW"
Which means customer induced damage!!!
WTF is that all about, the unit was in pristine condition when it went back. How many other people have had a similar issue with the RMA?
Apparently they are going to call me very shortly, I believe at this point if they even attempt to pull that one I am simply going to demand a refund on my money and part ways with ASUS for good.
Kevin
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Others have reported the same thing, if you search you should find it. What was the reasons you sent it back? Did you take pictures of it before you boxed it up?
nunyabiz said:
Others have reported the same thing, if you search you should find it. What was the reasons you sent it back? Did you take pictures of it before you boxed it up?
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This^ It is vital that anyone sending it in to ASUS to document their device thoroughly , pictures of the body, the screen on and off, front and back and all sides. ASUS is pulling this more often now, not only here in the US but elsewhere as well.
Now if you sent it in for a cracked screen it was even more vital that you documented your device before sending it in.
Was your device unlocked, rooted, overclocked?
Good luck, oh and if you have to, file a chargeback with your credit card disputing the fact they are saying it's CID, thats a last case scenerio though.
Get names, numbers and keep track of when you call and how many times and what they say so you have it all documented and if ASUS disputes your claims you can say lets hear the tapes, since they record your conversations.
MOST OF ALL KEEP IT CIVIL, DON'T YELL, SWEAR OR THREATEN, JUST BE FIRM BUT POLITE!
Hi,
That was the reason for making the thread I was hoping people who have had similar experience could post here and we could forward a link to Gary Key or at least to an ASUS customer representative.
I didn't take photos before it went away, to be fair you really shouldn't have too when dealing with a company like this!
Suppose I have a few darker pictures of when I sent them the screen bleed issues but you can hardly see the device really.
I sent it back for the following errors:
Quite bad back light bleed
Some keys on the dock didn't work
GPS poor (this wasn't a big concern at the time)
WIFI poor
System very laggy with lots of 'Wait' or 'Force Close' messages
There were a couple of other issues which I can't think of from the top of my head right now, but for a device costing £499 I expect pretty much perfection.
Ready2Mosh said:
This^ It is vital that anyone sending it in to ASUS to document their device thoroughly , pictures of the body, the screen on and off, front and back and all sides. ASUS is pulling this more often now, not only here in the US but elsewhere as well.
Now if you sent it in for a cracked screen it was even more vital that you documented your device before sending it in.
Was your device unlocked, rooted, overclocked?
Good luck, oh and if you have to, file a chargeback with your credit card disputing the fact they are saying it's CID, thats a last case scenerio though.
Get names, numbers and keep track of when you call and how many times and what they say so you have it all documented and if ASUS disputes your claims you can say lets hear the tapes, since they record your conversations.
MOST OF ALL KEEP IT CIVIL, DON'T YELL, SWEAR OR THREATEN, JUST BE FIRM BUT POLITE!
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Click to collapse
No my device wasn't unlocked/rooted/overclocked or anything, had hardly installed much on it to be honest.
Kicking myself that I didn't take photos of it before hand now, but as I said you really don't expect to have to. I'll take this all the way to the european courts if I have to, I'd like to know how many other people have experienced this?
Just managed to get through the customer service team on the phone, they confirmed that is it showing as Customer induced damage from a slight dent on the top.
Again I wish I would of taken photos as there was nothing wrong with it when I sent it. How possible is it that it could of been damaged on transit? It did fly from UK to Czech. It was in a Jiffy bag which was then boxed up.
Got a manager calling me back within the next 48 hours to discuss this further.
Heres a similar case
I went looking for this when I read your story. Warranty repair pulled a worse one, just lookat the pics this guy was sent. Note that he ultimately got a full refund or relacement, I forget which, you NEED to read this thread:
http://forum.xda-developers.com/showthread.php?t=1461570
SmartAs$Phone said:
I went looking for this when I read your story. Warranty repair pulled a worse one, just lookat the pics this guy was sent. Note that he ultimately got a full refund or relacement, I forget which, you NEED to read this thread:
http://forum.xda-developers.com/showthread.php?t=1461570
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Im sending a prime for RMA when I get some bubble wrap (for black screen of death issues), They say just mail the tablet without the original box and cords cause it may not be included when its return. Im going to take pics and videos of the prime and wrapping process and include pics of it in the box to make sure they know what the prime looked like when it went in. All the pix will have time stamp.
junrider said:
Im sending a prime for RMA when I get some bubble wrap (for black screen of death issues), They say just mail the tablet without the original box and cords cause it may not be included when its return. Im going to take pics and videos of the prime and wrapping process and include pics of it in the box to make sure they know what the prime looked like when it went in. All the pix will have time stamp.
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Click to collapse
For the "time stamp," use something like your phone that has a date/time that can't be easily altered. And I mean, physically set it next to your Prime when you take the picture, with the date/time showing on the phone. This would be the modern equivalent of placing a newspaper next to something to show that a picture was taken at least after a certain date.
kevinm2k said:
Hi,
I have recently sent my prime back to solve a few issues I was having, I have commented on this before but only today my status has changed to:
"Waiting-[WF4] Wait for Customer Confirmation-CID\OOW"
Which means customer induced damage!!!
WTF is that all about, the unit was in pristine condition when it went back. How many other people have had a similar issue with the RMA?
Apparently they are going to call me very shortly, I believe at this point if they even attempt to pull that one I am simply going to demand a refund on my money and part ways with ASUS for good.
Kevin
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Click to collapse
From quite a few thread, sounds like the various company that Asus hired to check and repair unit aren't doing business honestly.
Your best bet, might be to contact Gary Key on this forum, or someone from Asus directly.
As previous poster stated you can ways do a chargeback. However, this is not a guarantee either. I had to do this with a laptop a few years ago. Sent it in because it was shutting off all the time. They claimed I OCd it which I did not. Gave them my CC, they replaced the MB, and as soon I got it back I called my cc company and disputed the charge. Got CC refunded never heard back. Its pretty bad when manufactured become the scammers.
Sent from my Transformer Prime TF201 using Tapatalk
Spyderhd said:
As previous poster stated you can ways do a chargeback. However, this is not a guarantee either. I had to do this with a laptop a few years ago. Sent it in because it was shutting off all the time. They claimed I OCd it which I did not. Gave them my CC, they replaced the MB, and as soon I got it back I called my cc company and disputed the charge. Got CC refunded never heard back. Its pretty bad when manufactured become the scammers.
Sent from my Transformer Prime TF201 using Tapatalk
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Click to collapse
I suppose I could do something like that but its more out of pride then anything else, i'm not going to admit to a fault which I didn't cause, it wouldn't change anything at there end. They need to start taking more responsibility and care with the items they receive. People pay a lot of money for the devices, especially here in the UK.
I am happy to fight it out with there managers, but the longer its away the more inpatient i'm getting so the harder fight they are going to have. Don't half miss it though, having to use my laptop or girlfriends ipad 2 and it just isn't the same!!
A small update got an email stating the charges and pictures. It looks like somehow it has a really sharp deep dent on the LCD cover. By the looks of it , it really must of took a smack to it. They also stated they want another £125 of my money to fix it.
I'm sure this company is taking the piss. That was the last straw anyways I believe, there's no chance I'm going to accept an item back with damage like that and to be honest I don't think I want a product made by Asus again after this trouble.
Sent from my Desire HD using Tapatalk
Keep fighting, don't give up.
Sent through the wormhole from my CoinInserted Sensation OG.
Lol this is ridiculous that we have to do this. My Prime has arrive since the 14th and still nothing. Called a few days after it arrived and they said they will get is "escalated" and it will update within 5 business days. Still nothing. Now their check RMA status website doesn't even work for me.
Meanwhile I read about how some guy dropped his iPad and brought it to an Apple store and they gave him a new one for free.
On the picture thing: You could print out a weather forecast from weather.com or some other time-sensitive thing that really can't be faked prior to the print out. Your clock/phone/time stamp can be changed by you, a weather forecast is a matter of record.
I put some government meeting that said "live" on a video while also taking video and pictures of the prime. This way they know exactly when that "meeting" took place.
After checking videos of unpacking they said they will accept the damage is from their side and have now proceeded to fix my prime. Should have it back early next week now.
Taken so long but glad its finally over, well unless they of course haven't fixed it fully. Some testing will take place when it gets back.
Sent from my HTC Desire HD using Tapatalk 2 Beta-5
Good for you!!!
I am glad you came out of this without taking a loss, but Asus may be the worst company ever when it comes to handling RMA's I have heard repeatedly that the Motherboard/Component side of the business is really GOOD at handling RMA's but even accounting for the"Only pissed off people take the time to write about it" and there HAVE been a few isolated cases of good experiences, if you read the RMA threads for the Prime just on XDA alone, it is enough to scare the crap out of anyone contemplating an RMA repair.
And at first, like early January, folks had no other option. If the tablet was exhibiting problems, there was no stock at retailers to replace it with, so a retail return or exchange was not a viable option.
Knowing all this, when Asus PAID to have my tabled shipped in to the Texas facility (Grapevine, I believe?) and I got confirmation the next day that it was signed for, I started right in on them, sending emails to a nice little list I had compiled, stating "There is a problem with my RMA, already.
That got them to proactively put things in motion to replace the tablet with a new one (It had physical cosmetic defect right out of the box when opened the first time. By being VERY proactive and staying one step ahead of them (I am pretty sure Asus contracts the repairs out to 3rd party company(s) I was able to get my replacement back the same week, but I must stress it was not a case of them stepping up, I had to go into my "Most annoying person in the world" routine from almost the very start, and it was a LOT of work.
So much so that I truly hesitate to go down that road again. I have marginal WiFi, GPS that works, for 10 seconds at a time. I really SHOULD RMA the thing, even the great "Spun Metallic" back cover is defective, in bright light you can see deep "grooves" that appear to be some type of warp in the aluminum, perhaps having occurred during the casting of the piece. All I know is, it looks like crap,not like a nearly $700 tablet
kevinm2k said:
I suppose I could do something like that but its more out of pride then anything else, i'm not going to admit to a fault which I didn't cause, it wouldn't change anything at there end. They need to start taking more responsibility and care with the items they receive. People pay a lot of money for the devices, especially here in the UK.
I am happy to fight it out with there managers, but the longer its away the more inpatient i'm getting so the harder fight they are going to have. Don't half miss it though, having to use my laptop or girlfriends ipad 2 and it just isn't the same!!
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Search the thread I opened, I had same experience, but I started to call managers at Asus Nordic, and at last I got it back without paying anything.
http://forum.xda-developers.com/showthread.php?t=1525229
I was browsing around change.org today and I came across this. A petition to recall the prime and give users a full refund or an upgrade path to the 700. Not sure why no one but the person who started it signed it. I know if you ***** enough asus will refund your $ so maybe that's why the poster didnt pursue the petition?
http://www.change.org/petitions/asustek-recall-the-transformer-prime
edit: I just signed it for ****s and giggles.. I doubt anything will come from it especially since it doesnt seem the person who posted it is really pushing it.
Probably because it was created yesterday.. I believe.
Oh god, here we go again.
detta123 said:
Oh god, here we go again.
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what do you mean?? I was just asking if anyone has seen it... so oh god yourself.
actually, there was one created with exact same theme a long time ago. it never really gained any traction as the path to upgrade wasn't realistic from a business point of view. I'm not sure if the one you have linked to is the same one. But I've seen a petition just like that made several months ago. I think when we all first heard of the Infinity Pad. Made alot of people mad..lol
demandarin said:
actually, there was one created with exact same theme a long time ago. it never really gained any traction as the path to upgrade wasn't realistic from a business point of view. I'm not sure if the one you have linked to is the same one. But I've seen a petition just like that made several months ago. I think when we all first heard of the Infinity Pad. Made alot of people mad..lol
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yeah I doubt anything will come from it, Just was wondering if anyone else came across it.
But I do know they are offering really unhappy users refunds (my friend was told by gary he could get a full refund for the tablet and dock)
My way of looking at that is this:
If they refund everyone who is extremely unhappy they have to refund them for the full retail price of the tablet and the dock(and I'm guessing tax?). So they have to dish out the retail price of it when we all know it cost them a fraction of that amount to produce them. I honestly think from a business stand point and upgrade path would be better because then they would only have to replace the tablet(assuming the docks are compatible) which is much cheaper for them then refunding the full retail purchase amount. Even if they didnt upgrade the tablet to the 700 and just replaced the backplate on the prime and maybe the wifi/bt and gps modules it would also be cheaper for them than having to refund the purchase price.
And just let me say again.. I was just asking if anyone has seen it or heard of the one I linked. Not trying to promote, have it gain momentum or start a WW3. Just simply wanted to know if anyone else stumbled on it like I have.
These petitions are always worthless.
You bought a consumer product. If you don't like it or it doesn't meet your expectations, return it to where you got it within the return period.
I have never seen a return period that is less than 14 days, and if it takes you more than two weeks to realize that the product doesn't meet your expectations, there is something obviously wrong with you.
If you waited months for an update to be released in order to make the device meet your expectations, I am sorry but you are a fool. You should always buy a device for what that device is NOW, not for what is may become in the future.
In any event, if you want an "upgrade path" here it is:
Sell the Prime on eBay. If you have taken good care of your device you should get at least $400 for it. Use that $400 to help pay for the Transformer Infinity.
almightywhacko said:
These petitions are always worthless.
You bought a consumer product. If you don't like it or it doesn't meet your expectations, return it to where you got it within the return period.
I have never seen a return period that is less than 14 days, and if it takes you more than two weeks to realize that the product doesn't meet your expectations, there is something obviously wrong with you.
If you waited months for an update to be released in order to make the device meet your expectations, I am sorry but you are a fool. You should always buy a device for what that device is NOW, not for what is may become in the future.
In any event, if you want an "upgrade path" here it is:
Sell the Prime on eBay. If you have taken good care of your device you should get at least $400 for it. Use that $400 to help pay for the Transformer Infinity.
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I think you need to read my post again.. did I say anything about being unhappy? No.. Did I say I wanted an upgrade? No. All I did was ask if anyone came across it... gessh..
I even signed it with this comment:
"I agree there have been many issues with the prime. Not all users have issues but it seems more have them than not have them. I will support this as I do feel the prime wasnt ready to be released. I had issues with my first 2 units. The only issue I have with my current unit is some backlight bleed but my tf101 has worse BL bleed than my prime"
And I do feel the device wasnt ready for prime time. I'm pretty happy with mine. the only issue I really have is the screen bleeding and that's not even that bad and since I have squaretrade I'm thinking of popping it open and fixing that myself.
Hell I was outside yesterday and tried gps for the first time on this unit without the dongle and I got a 12/13 sat lock. Today I tried and I got 8/9. I was pretty surprised by that
graffixnyc said:
I think you need to read my post again.. did I say anything about being unhappy? No.. Did I say I wanted an upgrade? No. All I did was ask if anyone came across it... gessh..
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Dude, take the bug out of your ass!
Did I say anything specifically about you?
Did I mention you in any way?
My comment was 100% focused on the futile nature of these online petitions, which generally go ignored by manufacturers and which are generally started by people who don't exercise the procedures that already exist that allow customers to gain compensation for purchases that do not meet expectations.
almightywhacko said:
Dude, take the bug out of your ass!
Did I say anything about you?
Did I mention you in any way?
My comment was 100% focused on the futile nature of these online petitions, which generally go ignored by manufacturers and which are generally started by people who don't exercise the procedures that already exist that allow customers to gain compensation for purchases that do not meet expectations.
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ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases: yeah, it is your problem and they dont have to offer you a refund at all. Like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something. Some companies no matter how much you put up a stink wont issue you a refund. A replacement? yes, but how often do they offer full refunds?
Asus should offer a upgrade and make Nvidia pick up the tab for the not ready for prime time T3
Sent from my SPH-D710 using xda premium
graffixnyc said:
ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases yeah it is your problem and they dont have to offer you a refund at all. like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something.
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I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
almightywhacko said:
I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
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you must be good. haha I've never been offered a refund. Replacements I have been offered but never a full refund. Hell I just dealt with an issue with Dell. They replaced my laptop with a refirb(accidental warranty) and started having issues with it two months later. They sent a tech to fix it, he fixed those issues but didnt send him a preloaded HD just a blank one so I have to load everything myself, and after the repair the keyboard didnt fully work. So they come again to fix that, they fix that then one speaker dies.. It took me filing a BBB complaint to have them contact me to give me a brand new system. No matter how much I *****ed before they just wanted to keep trying to fix it.
almightywhacko said:
I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
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Oh and sorry for being a little snippy.. It's hot and humid as hell in NYC today and all the garbage is out for collection tomorrow so you can imagine the streets just smell like roses
Technically, refunds aren't given to just any and everyone who asks for it. you have to meet specific criteria for them to even consider it. Mostly just early adopters or people who bought prime before they removed GPS From their official spec, like beginning or first week of January, are eligible. but even then terms have to be met and not all of them can get it. just wanted to clear that up so everyone don't get their hopes up thinking they can get a refund. there's already several reported cases here in xda of people being denied.
I'm still waiting to hear back on certain info that'll clear up alot of things. I think Asus knows even people who have good working tablets might try to get a refund just because infinity pad right around the corner..lol. so they trying to eliminate refunds that have no real basis for getting one. Chances are very high that if you never sent your tablet in for an RMA, then try to come out the blue wanting a refund, they will deny it. They will just say send it in for RMA.
graffixnyc said:
ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases: yeah, it is your problem and they dont have to offer you a refund at all. Like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something. Some companies no matter how much you put up a stink wont issue you a refund. A replacement? yes, but how often do they offer full refunds?
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I was just about to comment on this ... I purchased my Prime on December 24th and after trying to, more or less, put up with horrible WiFi, completely non-functional GPS, and a proposed dongle solution that was not satisfactory, I was able to return my Prime (and dock) to Asus for a full refund. As a matter of fact, I just shipped it in last week, so I am still waiting on the refund, but I don't foresee any issues. The reason they let me return it was due to GPS issues, and probably legal ones on their part since GPS was a feature when i bought, but did not work, was removed from the spec list, and the solution was not satisfactory. I said all that, to say that the petition is not necessary. If you have a legitimate reason for requesting to return you TF201, they will probably work with you. On the other hand, people trying to get a refund just to get an upcoming model just need to learn some patience, and not jump on the first generation of something (ie. tegra 3). With that said, if your reason for requesting a refund has to do with the GPS issue, I was finally able to get someone with the authority to authorize one in what he said was the "Transformer Prime GPS issue department."
First off: I am not anti-Google. I use all the main Google apps. I have had four Android phones, own 2 Nexus 7's and would take Android over iOS any day of the week.
But...
I am through with this piece of crap that passes for the Nexus 10.
Since buying this thing when it first came out I have had to put up with dodgy wifi connections, creaky flexing back panels, random freezes and reboots, and - worst of all - deal-breakingly poor quality control on the screens. I have been through several RMAs with Google Play (to the point where they are refusing to send me any more replacements - and at the moment they are not even replying to my emails) and am now on my 5th device. All of the devices have had unacceptable levels of light bleed, and - worse still - blotchy screens with uneven yellow or blue tints. I have been through nightmares with the Play store and TNT trying to get devices returned and shipped, and have a pile of email correspondence so long that it could be turned into a Peter Jackson trilogy. The Play store is staffed by some of the greatest morons that I have ever had the misfortune to have to deal with. I have constantly been given wrong or misleading information, and have had to harass and badger them at every stage to get anything done. I still have a device listed as 'pending' on my Google Wallet that has long since been returned, despite being told on numerous occasions that an 'expert' was going to remove it.
For anyone with a perfect device, or who is just happy with their's however it is: I am genuinely pleased for you. This could, and more importantly, should, have been an amazing piece of kit. But as it is, my time with the Nexus 10 has been, without any shadow of a doubt, the absolute worst customer experience I have had in my entire life, by a long country mile.
My blotchy, creaky, light bleedy slab of **** is going back. I'll be getting a full refund and returning to my long neglected iPad. Which actually works like it's supposed to.
YMMV
my two cents
When you got the second sample and were still unhappy then it was masochistic to keep trying. You should have given up and ended the pain way before getting to the fifth device. Clearly it is not designed to the quality you require and most, if not all, of the samples were probably typical of the quality of everyone else's.
Crap is in the eye of the beholder. Many others, including myself, are not sensitive to the defects you point out. I don't care about an occasional reboot (which only happened in the first day for me), the light bleed, case cracking sounds, etc. Different people have different needs.
You were asking the support people to make the product right for you, which is probably impossible given that particular design. How do you expect them to behave? They certainly aren't going to say the nexus 10 is **** and they also can't say that you are wrong. The nexus 10 is not **** for most people and you are not wrong for wanting a particular level of quality.
To make a long story short you should walk away and spend your energy finding something better instead of banging your head against a lost cause.
+1 for "my two cents"
Well it took me forever to get a good one... Returns and repairs but its pretty good now.
Funny you praise the nexus 7 while cursing this one. I got 8 crap n7s in a row. Finding one without bleed and lifted screen is like finding a unicorn. The ones not plagued by screen issues are pretty cool... The same can be said for the n10.
Sent from my Nexus 4 using xda premium
boominski said:
First off: I am not anti-Google. I use all the main Google apps. I have had four Android phones, own 2 Nexus 7's and would take Android over iOS any day of the week.
But...
I am through with this piece of crap that passes for the Nexus 10.
Since buying this thing when it first came out I have had to put up with dodgy wifi connections, creaky flexing back panels, random freezes and reboots, and - worst of all - deal-breakingly poor quality control on the screens. I have been through several RMAs with Google Play (to the point where they are refusing to send me any more replacements - and at the moment they are not even replying to my emails) and am now on my 5th device. All of the devices have had unacceptable levels of light bleed, and - worse still - blotchy screens with uneven yellow or blue tints. I have been through nightmares with the Play store and TNT trying to get devices returned and shipped, and have a pile of email correspondence so long that it could be turned into a Peter Jackson trilogy. The Play store is staffed by some of the greatest morons that I have ever had the misfortune to have to deal with. I have constantly been given wrong or misleading information, and have had to harass and badger them at every stage to get anything done. I still have a device listed as 'pending' on my Google Wallet that has long since been returned, despite being told on numerous occasions that an 'expert' was going to remove it.
For anyone with a perfect device, or who is just happy with their's however it is: I am genuinely pleased for you. This could, and more importantly, should, have been an amazing piece of kit. But as it is, my time with the Nexus 10 has been, without any shadow of a doubt, the absolute worst customer experience I have had in my entire life, by a long country mile.
My blotchy, creaky, light bleedy slab of **** is going back. I'll be getting a full refund and returning to my long neglected iPad. Which actually works like it's supposed to.
YMMV
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Cool story
You know, I can see your point, but I can't see how it merits a new thread here.
What do we gain from reading it? What do you gain from us having read it? (I can totally understand what you gained by writing it, but why not pin in on a wall, be it real or virtual?).
Randomwalker said:
You know, I can see your point, but I can't see how it merits a new thread here.
What do we gain from reading it? What do you gain from us having read it? (I can totally understand what you gained by writing it, but why not pin in on a wall, be it real or virtual?).
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It is possible @boominski is a troll. Just saying.
Randomwalker said:
You know, I can see your point, but I can't see how it merits a new thread here.
What do we gain from reading it? What do you gain from us having read it? (I can totally understand what you gained by writing it, but why not pin in on a wall, be it real or virtual?).
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He is sharing his bad experience. Anyone looking to buy a Nexus 10 should be aware of both the good side, and bad sides.
espionage724 said:
He is sharing his bad experience. Anyone looking to buy a Nexus 10 should be aware of both the good side, and bad sides.
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There is a difference between useful sharing of a bad experience and trashing it. He seems to be saying that he was harmed and the world owes him something. No company owes anyone anything unless they misrepresent the product or are outright fraudulent.
I actually feel sorry for the support team on this one. Sending 5 units is beyond the call of duty. I would quit responding to his emails also. A friend of mine worked in support and he called these customers "screamers". There was nothing you could do to make them happy. He wanted to tell them to give up and buy a competitors product but he could have lost his job for saying that.
It is *possible* he is an apple fan coming here to troll. I'm not accusing him but I've seen this on other forums many times. The fact that he says he is going back to his iPad is a clue.
I feel so sorry to the customer service handle your case.
Such customer shall be doing such job to learn the lesson.
Requesting 5 times changing was ridiculous. If 2nd change not fulfil your requirements. Stop continue and by just requested for full refund as it was known the thing never right nor matter how many times you change it.
It was great for your continue using back your satisfied iPad.
Think twice in future before repeating such hilarious attitude.
Idk, on one hand, if he really wanted the device, 5 tries at it doesn't seem too bad. On the other hand, if decent QC was actually existent, then so many replacements wouldn't have to be issued to find an "acceptable" device (for $400 I wouldn't deal with excessive screen bleed nor a creaky back either; luckily I have neither on my first device though).
So, it's either deal with the QC flaws on a $400 device, or annoy CS because of lack of QC. Maybe annoying them will actually make Google/Samsung do some better QC
As for the Apple part, I do agree it is kind of unnecessary. But then again if that's the tablet that works for him, then meh.
mchahn said:
There is a difference between useful sharing of a bad experience and trashing it. He seems to be saying that he was harmed and the world owes him something. No company owes anyone anything unless they misrepresent the product or are outright fraudulent.
I actually feel sorry for the support team on this one. Sending 5 units is beyond the call of duty. I would quit responding to his emails also. A friend of mine worked in support and he called these customers "screamers". There was nothing you could do to make them happy. He wanted to tell them to give up and buy a competitors product but he could have lost his job for saying that.
It is *possible* he is an apple fan coming here to troll. I'm not accusing him but I've seen this on other forums many times. The fact that he says he is going back to his iPad is a clue.
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Not trolling at all. Actually reading this on my Nexus 7 rather than my iPad. Android is so far ahead of iOS it feels like a backward step to have to use it. Was going to sell the thing if the Nexus 10 turned out right. Such a shame since the N10 pisses all over the iPad in every respect. Apart from the defective screen, obviously. I can overlook the creaks (put it in a case) and the light bleed (don't watch films in the dark).I can even overlook the WiFi and reboot issues, but an uneven screen is a deal breaker. I use my tablets primarily for reading, so yellow patches are highly distracting. And as for the Play Store staff: I have come across some who have been extremely helpful, but I've also been repeatedly given wrong information, lied to and messed about. The customer service is genuinely appalling. As for just giving in: it took me three exchanges to get a decent iPad (uneven screen again), so am not inclined to throw in the towel. What would make me happy? A reasonably uniform screen. I'm not looking for perfection. I know these are mass produced consumer products. But equally I see no reason to spend £300 on something sub-standard. If Google don't want me returning things then they should get their quality control sorted out. And yes - writing this has been cathartic.
Good bye
Sent from my Nexus 10 using Tapatalk HD
espionage724 said:
He is sharing his bad experience. Anyone looking to buy a Nexus 10 should be aware of both the good side, and bad sides.
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As someone who has worked in retail for 17 year in positions that involve selling the general public goods what you hear from over the top customers is usually about 40% truth and 60% exaggeration in the hopes it will escalate their problem and get it resolved quickly to `their' satisifaction. Typically what is considered `their satisfaction' is a set of goal posts that never stops moving.
The replacement collectors I pay no attention to.. There is one dude around here that his signature is how he's had 5 Nexus 10 replacements and 5 Nexus 4 replacements.. Seriously.. I can't take that seriously..
styckx said:
As someone who has worked in retail for 17 year in positions that involve selling the general public goods what you hear from over the top customers is usually about 40% truth and 60% exaggeration in the hopes it will escalate their problem and get it resolved quickly to `their' satisifaction. Typically what is considered `their satisfaction' is a set of goal posts that never stops moving.
The replacement collectors I pay no attention to.. There is one dude around here that his signature is how he's had 5 Nexus 10 replacements and 5 Nexus 4 replacements.. Seriously.. I can't take that seriously..
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Which part of my post do you think is an exaggeration? The part where I said that I wasn't looking for perfection, could live with light bleed, wifi drop-outs and reboots, but drew the line at wanting a 'reasonably' even screen in terms of temperature and light distribution was a clue as to what I consider my 'goalposts' to be. My iPad isn't perfect: the screen is not 100% uniform and it has minor light bleed. My Nexus 7 isn't perfect: it has some light bleed, wifi drop-outs and the screen flicker issue. My Android phone isn't perfect: the screen is not 100% even. But are they acceptable? Yes. Because. even though consumer devices are not perfect, they are of a 'reasonable' quality.
That = 'goalposts'.
Why is that too hard for some people to understand?
Nothing in this world is perfection.
From all you write, you are finding for perfection but just not admit only.
Why life so hard? You can't be happy and satisfied forever as you are too towards for perfection. They is no such thing in this world!
this thing is sooo slugish and freezes after 4.2.2 update
this thing is going to my sisters 7 year old. I already told him if he drops and breaks it he will be doing us all a favor. ever since the 4.2.2 update it became laggy in all areas.
i think the only good thing about this thing was the ppi.....i did a lot of ebook reading.
I ordered ( just got the confirmation from microsoft) a surface pro. sorry google, i tried so many times along with 4 rma's and i just cant do this any more. please open those brick motar stores you keep talking about. it will make it easier for us to return your products.
...joe
The customer service representatives tell you to return it until you get one you are satisfied with. Not the other way around. They are quick to offer another RMA. I stopped after the second one had horrible light bleed because I didn't want to play THEIR game any more. I got a refund and got the hell out of the crappy RMA merry go round. I'm waiting to hear if they have fixed the quality control issues but sadly it still sounds like a crap shoot.
voodooevil said:
this thing is going to my sisters 7 year old. I already told him if he drops and breaks it he will be doing us all a favor. ever since the 4.2.2 update it became laggy in all areas.
i think the only good thing about this thing was the ppi.....i did a lot of ebook reading.
I ordered ( just got the confirmation from microsoft) a surface pro. sorry google, i tried so many times along with 4 rma's and i just cant do this any more. please open those brick motar stores you keep talking about. it will make it easier for us to return your products.
...joe
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Really? for me after 4.2.2 I find the tablet is more responsiveness and battery life is improved - not sluggish at all. I have not had a reboot so far while using the tabet but did experience a few wifi drops (reconnected after a few seconds). Still trying to figure out where wifi drops happen as I'm running a Asus RT-N66U (with Tomato firmware).
I am running stock and lost root after the OTA upgrade. Have you tried a factory reset?
I genuinely can't believe that people see the need to RMA their N10 (or any device) due to the smallest things that they've found by specifically looking for them. Yes my N10 has light bleed and yes it did have problems with rebooting (before 4.2.2) but it doesn't bother me.
I would never use an LCD screen on full brightness in a dark room so will never notice the small amounts of light bleed it has. The reboots are a software issue that can be fixed by an update and are so infrequent that they are almost insignificant anyway. And a 'creaky back' definitely doesn't warrant getting the thing replaced; it's plastic so is bound to creak when you purposely flex it which you're not supposed to do.
Is anyone else shocked by the sheer number of people that will happily request multiple replacements because of the stupidest things and then wonder why the price increases or the customer service seems rushed? They've somehow got pay for all the testing, repackaging, restocking and reselling of these apparently 'defective' devices.