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After over 6 hours on the phone with Samsung support (until 2:30 am on SAt.) I was told to take the device back(stock and unrooted) and exchange or get a refund. I called Staples and was assured that they had PLENTY in stock(their words) so I made the 45 minute drive (one way) and upon arriving at the store the cashier was very polite but said she must talk to Mgr. The mgr shows up and says "oh your bringing back another one,(with a huge smirk on his face) I said yes I had tried very hard to resolve the issues with support but could not. The mgr continued to smirk and look at me like "yeah right" He said he must call his district mgr he left and the cashier apologized for him saying"He should not have treated you like that. The mgr returned and still had the same smirk on his face. and said "what do you want to do?" I replied, I will try another one ( I had purchased one a week and a half ago and returned it for refund after 3 days.) He said just a moment and went to the store room and when he came back he said I can exchange it for one in an opened box, I replied NO WAY!!. He then said that they had 2 in the back and both were opened, I said what happend to the plenty I was told on the phone? I then asked for a refund and he whispered something to the girl and smirked again and left. The cashier then all of a sudden had all of this info about stock in the backroom etc. I firmly believe that they did not want to exchange the device and would rather refund and look for others to come in and buy their stock.(opened and unopened) The cashier apologized once again for the mgr's actions. I got the number for corporate and will call tomorrow. Upon reading the coupon it says coupon good only while supplies last. That could mean that all stores were only shipped a very few. I now have no coupon and no device. I had just returned the TF I had been trying and decided to stick with the Gtab and had purchased a Samsung keyboard for it at BB. Anyone else have problems with Staples?
I will not shop at Staples again after the way I was treated when my wife and I went to the store to buy my Samsung Tab, was treated very rudely by a manager, ended up driving 45min to BB the next day to buy my tab. Guess they didn't want my money!!
To make a long story short, website said in stock, went to store, young kid said oh yeah we have some in the back but I can't go back and get them. Asked to speak to a manager,she said it was too much work to get it out of the back and I should buy a Xoom because it has an sd card (funny huh?) I exchanged several intense sentences with the manager and left the store and will not ever go back in one. I pulled our business away from them on our business side as well. Doesn't hurt me any, I order from other places now.
While at BB purchasing the keyboard a man and his girl friend saw the keyboard and asked me how I liked the Gtab. I replied I really liked it but might have to return it for issues. He then stated that he was going to attempt to get BB to honor the coupon for the Gtab. I told him I had tried that at another BB and it was a no go. Well about 2 minutes later the mgr showed up and told him no problem. So perhaps there is a chance I can get the same BB to honor a coupon when I find one. I am going to return the keyboard as it would not function properly(called samsung support and they could not help me get it to be recognized by the Gtab. I will try to purchase the device with coupon.
Here's the coupon for $100 off if you need it
http://reg.e.staples.com/c/s/tagfrm...sherga%40gmail.com&AID=10422268&storeId=10001
lost2030 said:
Here's the coupon for $100 off if you need it
http://reg.e.staples.com/c/s/tagfrm...sherga%40gmail.com&AID=10422268&storeId=10001
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Thanks!!! I also hit the thanks button !!!!!!
Maybe Staples has caught wind of people trying to return locked GT's to try and find unlocked ones, or at least that store did. Kinda like what I wanted to do but decided not to, not worth the hassle and gas with a perfectly fine GT.
I was going to keep trying to get BB to honor the coupon because I wanted the 32gb version, but my first attempt at my local BB failed. So I decided that was not worth the gas and hassle so yesterday I had the Ghost Armor screen protector put on, no returning now.
Raistlin1 said:
Maybe Staples has caught wind of people trying to return locked GT's to try and find unlocked ones, or at least that store did. Kinda like what I wanted to do but decided not to, not worth the hassle and gas with a perfectly fine GT.
I was going to keep trying to get BB to honor the coupon because I wanted the 32gb version, but my first attempt at my local BB failed. So I decided that was not worth the gas and hassle so yesterday I had the Ghost Armor screen protector put on, no returning now.
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was not trying to get an unlocked one(would have been nice though) just one without a lot of issues. Samsung support after over 6 hours urged me to take it back for an exchange.
tenbeau said:
was not trying to get an unlocked one(would have been nice though) just one without a lot of issues. Samsung support after over 6 hours urged me to take it back for an exchange.
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I am not questioning your motive or reason, I would do the same in your shoes. Just saying maybe they have had people doing that, I was about to do that, and he just did not believe you. Which is totaly wrong, he should smile and take the tablet back from you and give you a new one.
Raistlin1 said:
I am not questioning your motive or reason, I would do the same in your shoes. Just saying maybe they have had people doing that, I was about to do that, and he just did not believe you. Which is totaly wrong, he should smile and take the tablet back from you and give you a new one.
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Just got off phone with CS at Staples and what a waste of time. They acknowledge that the mgr was wrong in his actions but the item is out of stock and they have no idea when it will come back in stock again. When it does I must pay full price or whatever the going rate is at the time. They will not issue a rain check. Just checked and All of the stores in my area(within 50 miles) now show not available at store for the Gtab and the acer Iconia. What a ripoff. They just decided that the coupon (!00) was too good of a deal and just pulled it from the stores.
You could have exchanged it for an open box unit and then waited for some new ones to do another exchange later. Maybe one of the open box units was like new? The coupon is good until 7/30 so you can keep checking local stock.
And what was wrong with your tab? (just curious...)
tenbeau said:
Just got off phone with CS at Staples and what a waste of time. They acknowledge that the mgr was wrong in his actions but the item is out of stock and they have no idea when it will come back in stock again. When it does I must pay full price or whatever the going rate is at the time. They will not issue a rain check. Just checked and All of the stores in my area(within 50 miles) now show not available at store for the Gtab and the acer Iconia. What a ripoff. They just decided that the coupon (!00) was too good of a deal and just pulled it from the stores.
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Wow that is terrible, so sorry to hear that. Maybe try and bring coupon to BB and see if they will honor it, there have been some success stories of that happening. I think the coupon is good till the 30th, maybe you can get lucky at a BB. They should have given you the rain check since you were able to purchase it in the first place and you recevied one that was faulty.
If I were you I would try one of the open box items, maybe there is nothing wrong with one of them. If you still get the 14 day return policy you can test that one out and if something wrong finally return it or possibly exchange that one in 14 days when they may have more in stock?
Vlad_z said:
And what was wrong with your tab? (just curious...)
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It had almost constant black screen freezes and youtube videos would not play without FC. Also constant Samsung apps FC. Also it refused to acknowledge the samsung keyboard I purchase for it. I tried all of the fixes mentioned in this forum and also spend over 6 hours with samsung support to no avail.
Interesting stories about Staples customer service. I bought a 16 GB Galaxy Tab from Staples on the first day of the coupon offer, and got an unopened, unlocked unit that I am very happy with.
But, before I said I wanted to buy one, the salesperson would not go to get one out of the back (so I could examine the specs on the box), which I found strange. And, once I said I wanted to buy, he pushed like crazy to get me to buy the protection plan ($230 on a $400 purchase!!), over and over again, which was very annoying.
I would have much preferred to buy at BB if I knew they would have honored the coupon, but I did end up with a well-performing Tab.
never had a problem with staples
Raistlin1 said:
Wow that is terrible, so sorry to hear that. Maybe try and bring coupon to BB and see if they will honor it, there have been some success stories of that happening. I think the coupon is good till the 30th, maybe you can get lucky at a BB. They should have given you the rain check since you were able to purchase it in the first place and you recevied one that was faulty.
If I were you I would try one of the open box items, maybe there is nothing wrong with one of them. If you still get the 14 day return policy you can test that one out and if something wrong finally return it or possibly exchange that one in 14 days when they may have more in stock?
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UPDATE: I ended up going to BB and was turned down by mgr and then later that day I found out a staples near BB had one in stock (acer iconia and Motorola xoom) upon arriving there it turned out one was display unit(acer iconia) and the price on the Xoom was 599 instead of 499.00.I decided against both of them. Stopped by BB on way home and was considering buying a TF at full price. Just for fun I asked the sales rep to help me and he replied he was busy and then got this other rep to help me. I asked him if he would honor the staple coupon and he said funny you should ask we just got an email from corporate(he showed it to me) and we are authorized to honor the coupon (just the devices listed in email) if the store nearest us has it in stock I knew the closest store did not so just said if you honor it I will buy the Gtab. He then asked me what color -size etc and I replied 16gb white and he pulled one out of the cage. I thought he would call the nearest Staples but he did not. He just rang it up and told the girl at the main counter it was done according to the email just received. When I got home and unboxed it I found that it was UNLOCKED!!!!! I am go grateful. To be able to get a good Grab in the color I preferred from the start and to find it unlocked is just Amazing. Keep trying BB if you have not picked up a tab with the 100.00 coupon yet.
Delete this post.
Go Guys!!!
http://www.staples.com/product_421456
They were on stock this morning and went quick.
Few minutes ago they came back with more units. So keep an eye to this store.
I was able to get one this morning.
Sold out
10charssssssssssssssssssss
Keep an eye open.
One guy put 99 in the cart to see how many units were there and there were 12.
http://www.transformerforums.com/fo...-staples-has-them-stock-online-right-now.html
This morning the Staple's representative told me there were 24 available. So it seems units are arriving every few hours.
Don't bother trying to see if they will have more in. I talked to one of the Agents in chat. Said "This will not be available through Staples in the future and it is expected to be removed from the site tomorrow."
Maybe she just had a bad day.. dont know. lol
I got my prime and love it, but need to exchange because of some light bleed and strange battery issues. Has anyone exchanged at best buy? How does that work?
Sent from my Transformer Prime TF201 using Tapatalk
You have 14 days from delivery to return you tablet, problem is that they don't have them in the retail stores, or at least not in NJ. Good luck finding one, they are also not available online.
,
Sent from my Transformer Prime TF201 using xda premium
I got mine exchanged no problem; as long as you're within 14 days of the arrival date there won't be any problems. I just walked in, showed the guy the few dead pixels I had, and then he refunded my card for it. They won't have em in stock though, so then they just order you another one from the website. Kinda sucks having to wait all over, bit it'll be worth having a fully functioning tab.
Ps: I was rooted before I exchanged so I backed up all my stuff using titanium to an sd card then unrooted and factory reseted. I'd definitely recommend that if you're rooted.
Sent via Tapatalk on my BAMFed out TBolt
This evening I called BB to return my tablet due to the no GPS and a slight bleeding on the too right of the tablet, the customer service rep told me that a replacement could not be shipped, and that it could be exchanged at a retail store. The problem is that there are none at the retail stores. So, how is it that the store will order you one on-line when they are not available on-line?
Has anyone here returned a Prime for a refund that was ordered online? I'm wondering if they give any trouble with refunding the shipping charges.
I returned my by calling customer service. They immediately shipped me a new one over the phone and told me to take my defective one to a store once the new one shows up.
The new one came in 2 days (this was during the last week of December). It was really painless and easy.
grneyez said:
This evening I called BB to return my tablet due to the no GPS and a slight bleeding on the too right of the tablet, the customer service rep told me that a replacement could not be shipped, and that it could be exchanged at a retail store. The problem is that there are none at the retail stores. So, how is it that the store will order you one on-line when they are not available on-line?
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I wouldn't be surprised if they are in route to the store. I purchased one on best buy for ship to store this past weekend and it had an estimated delivery of 1/14/12. Then I tried to order a second one the next day using the same method and they would not let me send it to the store. I could choose site to store but then every location showed as unavailable. I took this to mean that maybe they are already in route to the stores so they don't want you placing additional site to store orders. I am just guessing but it seems funny they allowed me to order one site to store and later I HAD to choose shipping to my house to get one even though site to store was still available to click.
unxconformed said:
I returned my by calling customer service. They immediately shipped me a new one over the phone and told me to take my defective one to a store once the new one shows up.
The new one came in 2 days (this was during the last week of December). It was really painless and easy.
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And yet I have had to get the public defender team on my side to get them to ship me one, and that was under duress.
It would be really nice if they had some consistency.
I returned my Prime to Best Buy after it went into a never-ending boot loop on day 15. I was concerned they would not accept the return after their stated 14-day return policy for tablets, but they did not challenge this at all after I described the problem.
The bad news is when I returned it to the Best Buy store the Prime was not available either in the store (or in any store in the state) nor for online ordering. They gave me a credit, and said I could reorder another one myself when they became available. <Heavy Sigh>
The good news is that the Office Depot site allowed me to order a Prime online (although it was initially showing as backordered). Lo and behold the next day the order was processed and I should have a Prime in 2 days. Just in time for ICS!
Let's hope the second (and not the third) Prime is the charm!
Just be aware that Office Depot does not allow returns on Tablets only exchanges.
I'm looking to buy the new transformer prime and couldn't find them any where at the local stores, Bestbuy, Brandsmart, etc...What's going on? They're out of stock everywhere. where did you get yours?
silkshocker said:
I'm looking to buy the new transformer prime and couldn't find them any where at the local stores, Bestbuy, Brandsmart, etc...What's going on? They're out of stock everywhere. where did you get yours?
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They should have been readily available in your local stores since January, but for some reason Asus have been only producing a few here and there so your best bet is online here is a link you can go to what online store has the prime available at the moment:
http://www.nowinstock.net/computers/tablets/asus/transformerprime/
Remember always verify first about their return window, so incase you buy a substandard prime you can easily get an exchange or get your money back with ease.
check Gamestop stores. the ones that carry tablets. I know the brick n mortar store in my area has them in stock now. I called the other day looking for a keyboard dock. they said no docks but plenty of the actual tablet.
The nowinstock link will def. help you find one, that's how I got mines
I got mine at a local Best Buy. Every local store - of every possible chain - reported them as out of stock when I checked online. I listened to some advice my wife gave me....i called and checked. I was lucky enough to get them to hold the last one they had in stock for me.
Just got about 1000 in Dixon's Retail in the UK. Only the second delivery since launch. I think they are slowly coming out.
Amazon.com
I had the same problem but wasn't going to spend almost $100 extra by going through amazon. I waited for the price to go back to retail for over a month but no dice. Finally I checked out an old faithful; Newegg had mine to me (Tallahassee, Florida) in a couple days. No tax. Perfect Prime. Amazon was great for my accessories.
cyberjob000 said:
I had the same problem but wasn't going to spend almost $100 extra by going through amazon. I waited for the price to go back to retail for over a month but no dice. Finally I checked out an old faithful; Newegg had mine to me (Tallahassee, Florida) in a couple days. No tax. Perfect Prime. Amazon was great for my accessories.
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I got mine from Amazon for 500. You finding them for 400?
I got mine from a best buy mobile
I got mine from Amazon, but have seen them on display at my local Staples. not sure if they actually had any in stock though.
Just ordered mine from gamestop online - they have them in stock
Best Buy was my retailer of choice because I had a faulty Xoom still under their extended warranty. I had a couple months till expiration so I waited, hoping Asus' production would mature and supply increase, which didn't really happen as well as I expected.
If you choose Best Buy, use their app too. Search at least daily for TF201 and then click to show the locations they have it in stock. That and nowinstock.net worked for me. Call BB to verify they actually have it and reserve it if they do.
Sent from my VS910 4G using Tapatalk
So, I called Best Buy yesterday and asked if pre orders were ready for pick up. They told me yes. So, I drove the 30 minutes to the store and waited to be helped for about 20 minutes only to be told that the store didn't receive enough Evos (2 too few) to fill all of their pre orders. I am pretty angry that they told me to come in and a little unsure why they don't have one for me when I keep hearing that some Best Buys have extra (that you can walk in and pre order on the spot and get one). I ordered before the initial launch day. They said I am stuck waiting on more to ship or someone to cancel their pre order.
Anyone else have something like this happen?
Any advice on what to do (I am not sure I want to buy from Best Buy any more but I also don't want to wait even longer to get it somewhere else)?