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Now that Asus has officially declared that there is a problem with gps I've decided to return my open TF201 to the GameStop that I bought it from. I've read some posts where folks said thay returned their prime for a full refund with no problem and other posts where a refund was refused. I am currently within the 30 day return period but the unit has been opened.
Does anyone have any advice on how to approach the local GameStop manager. My approach is to be honest, friendly and persistent. What response should I expect?
Don't return it over a GPS how many other devices do you have that have GPS cell phone check! Tom Tom check! Ect... Lol don't do it!
Sent from my PC36100 using Tapatalk
Well seeing gps is not in the specs they probably won't do it.
Sent from my evo 3d running ViperROM redline
Returned mine for a full refund...cash no less. I didn't speak with the manager I just went to the desk and told them since they didn't have any in stock for an exchange I wanted a refund. No questions asked and they didn't even open the box. After I got the cash I went back to my car to get them the charger and cable lol
if they give you any hassle, tell them to exchange it, and they will have to offer you a refund since there are none in stock.
but since GPS is listed on the box, and it doesn't work they would be hard pressed to try to refute your claims for it not living up to the specs.
adiliyo said:
if they give you any hassle, tell them to exchange it, and they will have to offer you a refund since there are none in stock.
but since GPS is listed on the box, and it doesn't work they would be hard pressed to try to refute your claims for it not living up to the specs.
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That's what I was thinking. And mine does say gps on the box.
Hate returning stuff
Well guys, I'm one of those people who hates to return stuff. But damn it, I don't think it's right for asus to be removing the GPS description and acting like it's nothing. I know some of you are saying you've successfully returned it. Anyone out there who wasn't successful? Cause I'm thinking of taking it back. GPS is not important to some people, it is to me and I want my 500 dollar tablet to work. I wouldn't even care if asus would fix this problem.
Axe-08 said:
Well seeing gps is not in the specs they probably won't do it.
Sent from my evo 3d running ViperROM redline
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It's actually listed on Gamestop's own website as having GPS...
Yeah - I don't see why you should have any problem returning it - the GPS is included, and it's defective - plus, as already stated in this thread, they won't have stock to issue you an exchange...
asus hasn't said they are giving up on GPS, they are saying that GPS performance will never be excellent due to the design of the prime, because of that they are going to stop marketing the feature so that people won't try to buy it as a standalone GPS unit, but they will continue to make it work as best as it can.
we'll see what that ends up meaning over the next weeks/months, while mine gets a real finnicky lock on sats, it works well enough for what i generally need it for, which is opening google maps and seeing how to get somewhere or where some place is, which means i am connected to wifi, which means the a-gps works well enough to position me to accomplish that.
but i digress. i am also curious if anyone has been refused a refund by gamestop, because there is no way i would find that acceptable as a customer. no refund on opened video games makes sense, but if they try to push it on hardware, that's just bull****.
I'm waiting for ICS to come out and see if it fixes issues I'm having. If not then return it, repurchase SGT10 1 at Costco. I will then have 90 days to consider buying another prime or whatever next best thing to come out within the 90 day return policy.
Issues:
Screen brightness often times fluctuates under power saving mode, brightness lowest lvl.
Random shutdowns and takes several tries to get it to turn on.
Web browsing: Web pages sometimes flickers.
Sent from my Transformer Prime TF201 using Tapatalk
Ok so I called my Gamestop (Woodbridge, VA) about returning my TP and getting a refund. They had to call the distict manager to verify if I could get a full refund from it. The distrcit manager told them that I can return it to any store in the area. So tonight I am going to go to Gamestop and return it and now I have to find another one.
doeboy1984 said:
Ok so I called my Gamestop (Woodbridge, VA) about returning my TP and getting a refund. They had to call the distict manager to verify if I could get a full refund from it. The distrcit manager told them that I can return it to any store in the area. So tonight I am going to go to Gamestop and return it and now I have to find another one.
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When you say "now I have to find another one", are you planning on getting another TF201?
Yes I am getting another TF201. I just ordered one from BB a few minutes ago. Lets hope that I don't get another dud! I really like the tablet, but mine had a few issues, no gps what so ever, minor screen bleed and no serial number. So I figure I give it another shot, if not then I will sell my TP and dock on CL/eBay. To let you know when I talked to my GS I acted like I wanted another one, which I do, and said that if you can't guarentee that I will have one on your next shipment that I would like a refund. I don't like having a defective item just sitting here and not being able to do nothing because you don't have any in stock. He said he had to get clearance from his district manager to do so. I let him do his thing and called back today and was told I could return it for a refund. That basically what I told him in a nutshell.
Hello, I live in Italy and here this tablet should come in the last week of January. (It should come with ICS pre-installed)
I would like to buy it but before I would like to know the problems it has...
I read a lot about it, and understood that is haveproblems with GPS (not a problem for me).
There are other problems on that tablet?
The only thing I really need is Wifi, is it ok?
Battery life is ok?
Thankyou so much for all replies...
Battery life is good for me & so is wifi..Get the keyboard dock too.
Thankyou... If the only problem is GPS I think I will buy it, but without keyboard. I can't wait...
correct, the only major issue is GPS.
there's a thread here somewhere that details all the current issues and how severe of an issue they are, might be worth reading.
but personally, i'm very happy with the tablet.
im really confuse i heard it has wifi and bluetooth issues again (like cut it half speed and getting slow speed) coz of metal back and even also transformer prime discontinued?
it isnt discontinued. Asus always has problems keeping their stuff in stock.
Bluetooth I cant confirm or deny, but the WiFi problems are... wel not that big of a problem.
Desire Z has 3 bars vs Prime with 2 bars.
N4utilus said:
Hello, I live in Italy and here this tablet should come in the last week of January. (It should come with ICS pre-installed)
I would like to buy it but before I would like to know the problems it has...
I read a lot about it, and understood that is haveproblems with GPS (not a problem for me).
There are other problems on that tablet?
The only thing I really need is Wifi, is it ok?
Battery life is ok?
Thankyou so much for all replies...
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Over all this is really a good buy! I had my first one back in Dec 19th and it has a problem with the screen, I had to return it back. I ordered another Prime and I love it!! it has no problem everything working good wifi #1 thing with me and if it has any issue with wifi I will never keep it. GPS has issue (I really did not buy it for this) I have a smartphone so no problem for me!
I really hope you get one and enjoy it!
Good luck
I hard about WiFi range problems, what is the situation? Is on all devices? It is software or hardware issue and it William ne fixed?
Look, you are going to get a lot of different opinions here so my suggestion for you is to buy one from a store that will let you return the tablet if there are any problems. That way you can judge it for yourself. If you like it, keep it. If you think it sucks just return it. Easy
I'm from Italy too. I don't know if i'll buy tf201 or not, but if i'll buy it then will be difficult that a store will accept return and refund.
Asus Italy says that prime had less range with wifi than tf101, this is the only real problem of this device.
micaman said:
Look, you are going to get a lot of different opinions here so my suggestion for you is to buy one from a store that will let you return the tablet if there are any problems. That way you can judge it for yourself. If you like it, keep it. If you think it sucks just return it. Easy
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Yes, I think it will be better to buy it in a physical store, so it will be easier to return it...
Here in Italy the release date has been posticipated tue to WiFi problems, this means they are trying to fix it? Or they was only rumors?
I felt very fortunate last week when HHgreg apparently priced the prime incorrectly for $399.00. I immediately ordered one online and my local store had it in stock. First thing I did when I opened it up was to check for the ICS update and it started downloading it. My battery was at about 27% when the update started downloading and at around 20% when I attempted to install. After the install was complete I had the same issue as many others in that the screen banding was happening and so I called HHgreg to see if I could exchange it. The reason I mention battery % was that I had read somewhere that if the update was completed on a low battery that it could cause the issue that I experienced. They had one more in stock and allowed me to exchange. The next one I received was one with the serial number issue that would not even recognize there was an update available. I am now waiting on my third tablet to arrive but wandering if I should keep it. I hate to take it back seeing I got it for 349.00 after the 50.00 coupon but I dont see to many comments of people who are having no issues and are completely satisfied with the tablet. Please comment if its possible to have a prime that is functioning properly.
I also purchased my TP from HHgregg for 399. but i waited before I upgraded to ICS. I was nearly charged or i might have been fully charged. But the only Issue is my gps. wifi works from 35- 40 feet from the router anlong with my other 3 device's I use in my house. Been playing agry birds for hours not problem at all. Only once did it show that Baning issue when I started using the camera after the 4th picture it started. I shut the app down and restarted the prime. No problems using the camera app again so far. Never had a screen issue either. Ialso tested the wifi with my home router and my htc sensation how spot. both work fine.
todds67 said:
I felt very fortunate last week when HHgreg apparently priced the prime incorrectly for $399.00. I immediately ordered one online and my local store had it in stock. First thing I did when I opened it up was to check for the ICS update and it started downloading it. My battery was at about 27% when the update started downloading and at around 20% when I attempted to install. After the install was complete I had the same issue as many others in that the screen banding was happening and so I called HHgreg to see if I could exchange it. The reason I mention battery % was that I had read somewhere that if the update was completed on a low battery that it could cause the issue that I experienced. They had one more in stock and allowed me to exchange. The next one I received was one with the serial number issue that would not even recognize there was an update available. I am now waiting on my third tablet to arrive but wandering if I should keep it. I hate to take it back seeing I got it for 349.00 after the 50.00 coupon but I dont see to many comments of people who are having no issues and are completely satisfied with the tablet. Please comment if its possible to have a prime that is functioning properly.
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I love mine, it works BETTER after ICS and it's your own fault you got impatient and borked your first one. Us with working Primes don't come on here and *****.
We just watch everyone else and try to help when we can. Maybe it's karma that the second one didn't work...cuz you screwed up your first one.
So respect the equipment. Either way if you wait or don't, it's a nice tablet.
willowwave,
your probably right , I was very anxious to update because I've been using an Acer Iconia for a couple of months now and was really looking forward to the update. Has nothing to do with respect for the equipment, whatever that would mean, just didn't know it would cause an issue with the update. Really I'm not trying to *****, I've just read so much negative and not enough positive about the tablet. Thanks for your letting me know that yours is working perfectly. By the way, I do not believe in Karma, I would say its more likely providence.
willowave said:
I love mine, it works BETTER after ICS and it's your own fault you got impatient and borked your first one. Us with working Primes don't come on here and *****.
We just watch everyone else and try to help when we can. Maybe it's karma that the second one didn't work...cuz you screwed up your first one.
So respect the equipment. Either way if you wait or don't, it's a nice tablet.
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It's not his fault that he got two units that wouldn't update correctly. While it's true that it's best practice to do upgrades either plugged into the mains or fully charged, if the tablet didn't actually run out of charge in the middle of the update I don't see how that could affect anything.
todds67 said:
willowwave,
your probably right , I was very anxious to update because I've been using an Acer Iconia for a couple of months now and was really looking forward to the update. Has nothing to do with respect for the equipment, whatever that would mean, just didn't know it would cause an issue with the update. Really I'm not trying to *****, I've just read so much negative and not enough positive about the tablet. Thanks for your letting me know that yours is working perfectly. By the way, I do not believe in Karma, I would say its more likely providence.
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Todd don't listen to him you did nothing wrong I updated to ICS as soon as I got my new one from HHGrregg with 20% battery life and it works perfectly fine with no lockups something is different in some Primes making this happen we just don't know what that is until Asus owns up to it.
PrimeTimeBro, thats good to hear, I really want to keep the device but unfortunately I've received two bugged devices. Hope that the next one is solid.
I had no problems with my TP during or after ICS install. There are other problems - but they had nothing to do with the firmware update.
No problems here.....other than dropping off my desk and cracking the screen in 2 places.
DAMN IT ALL TO HELL!!!!!!
Not your fault.....you just got 2 bad ones. I updated mine at 20% and have had no issues. Just return it and get one that works.....350 is still a lot to pay for a tablet that can't be updated.
I have returned two as well. Both had screen issues. I am still hoping to get a good one. I ordered two just in case this time from best buy. If i get 4 bad tablets I'm not sure what I will do... I really wish another company had the nice matching docks. I suppose i would continue this until either best buy bans me from buying more or the tf700 is released and i start the process over.
Don't worry, you will get one. Just keep returning them if there is problems. Asus will not tighten qc if people keep problem tablets. I am sure they directly correlate the % they accept as defective during manufacture to the number of returns they get.
I've yet to notice any problems with mine caused by the update. The only problem is that GPS still doesn't work lol but I wasn't expecting it to be fixed either.
EDIT: Forgot to mention the GPS works with WiFi, stuffs, but I can't connect to any satellites. Nothing new lol.
Sent from my Transformer Prime TF201 using XDA Premium.
Evo_Shift said:
I have returned two as well. Both had screen issues. I am still hoping to get a good one. I ordered two just in case this time from best buy. If i get 4 bad tablets I'm not sure what I will do... I really wish another company had the nice matching docks. I suppose i would continue this until either best buy bans me from buying more or the tf700 is released and i start the process over.
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Rofl this is classic I like your thinking
Fully Functional since day 1 with honeycomb. Still fully functional after ICS. WIFI is fine and GPS is shocking. Apart from a slight back light bleed in top right corner everything is great.
I feel sooo fortunate that i have a working Prime after reading pretty much every thread dedicated too faulty devices.
My name is Optimus Prime and I send this message..
one works great before and after the update. if you wanna read more about good devices, just read the Positive Transformer thread on General section.
Gotta admit, you're pretty nice and all, giving Asus so many chances.
I received a Champagne gold unit from Amazon, charged the battery up, connected to my Wifi and got the ICS update notification.
It loaded with zero problems and I have had no problems with it since then.
I cannot say if my TP has GPS issues because I have no expectation of using GPS on a Wifi only product. (.02)
No probs here just had one reboot using some app cant remember what
Just got to get a good case and protector from uk
I did have a few lock ups and random reboots after ICS, but a factory rest took care of all that. No issues anymore.
i still havent updated my hhgregg to ICS due to some games not running correctly. one of which is dead space. Once i finish that then i will probably update and hope i dont run into any issues.
Sent from my Transformer Prime TF201 using Tapatalk
Just read through too many threads and now in a state of OVERLOAD! lol... Anyway, I just ordered my new transformer prime (2/11/12) and it should be here on Tuesday.
My question is, "Are the new Primes, that are rolling out now with 4.0 installed from factory, having all these issues with WiFi / Bluetooth and GPS"? All the posts i have read seam to be user upgrade issues.
Sorry if i am wrong and posted a duplicate thread. I am alllll frazzled now and was really looking forward to my $$$ Prime purchase
Thanks,
Lee
Most likely it will be the same for you, I hope not, but its not software related. Its hardware related causing the problems with the prime.
Ah man, what a huge bummer. So it's pretty much hit or miss? Some people getting lucky having no issues? I have read a few good posts (cant remember url, maybe here), that some market apps were causing system crashes like Google + and Google Maps. I guess those issues are not related to Wifi / GPS, but are causing system instability and such. Well, my plan will be to first use the tab as is for a while before installing anything. See how it runs bare bones, etc... I will rely heavily on Wifi... Is the Wifi issue only when paired with keyboard (BT), or all the time? I was so psyched for this thing, now bummin...
The WiFi issue is all the time for me. The WiFi never drops completely out it just doesn't do very good like the signal is about half of my cell phone that's why I don't like it. I can hardly get a signal upstairs it drops to 1 bar. I haven't even tried it paired but I do see it paid to DTVBluetooth I don't even know what it is, Probably my Samsung 51" 3D? matter of fact I'm about to Google that, you just reminded me of that. I got a lot of electronics in my man cave so it hard to tell what DTVBluetooth is? I was going to check into this before but forgot.
3.2.1
well mine came with honeycomb and after reading many boos about upgraded problems i'm half sorry to say that i wish mine came with ics already on it, though if that were the case it'd have been a different model and might have had worse issues than a non working gps only.
i can happily sacrifice working gps for the ability to say everything else i've tested works very well.
drvsbsm said:
I haven't even tried it paired but I do see it paid to DTVBluetooth I don't even know what it is, Probably my Samsung 51" 3D? matter of fact I'm about to Google that, you just reminded me of that. I got a lot of electronics in my man cave so it hard to tell what DTVBluetooth is? I was going to check into this before but forgot.
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Let me know how you made out with this.
Thanks for the replys, i will keep you posted. Tab should be here tomorrow...
slight thread hijack. My wife is going to new York (live in Edinburgh) in a month and was thinking of getting her to get me an ATP. Is there any reason not to have a US prime in the UK?
Sent from my HTC Desire HD using XDA App
Not sure, but i would definitely look into the UK receiving an unlocked boot loader in the near future. I cant remember where I saw it on the net, but def. did. That's the word, and if it's true, do NOT buy one from N.Y. Wait for the unlocked boot L.
Newer Prime's should have better QC and less issues per unit produced but in the end based on my experiences here. Also note well that they're not going to change the entire tablet.
At the idea of a US Prime in the UK....my US model has English (United Kingdom) available in the Language & Input settings so I think it should work fine, as long as you get a UK dock instead of an American one. Not sure how it would impact firmware updates though but should be fine if you don't mind whatever has already come across for people with update issues.
Sent from my Transformer Prime TF201 using Tapatalk
I bought my tablet about two weeks ago at best buy and I'm happy to report no issues with my tablet. The build of it was good. No light bleeding unless you press down hard where the lights are on the side and I have not seen a WiFi issue yet.
Over all, I've been happy with my tablet and I didn't even know it had issues till I started reading the Transformer prime section for this tablet on XDA. +1 for the TP.
I got my Prime on 2/8 from Best Buy. I didn't take any OTA's until I rooted using Viper's tool. After rooting, I updated to ICS. I have had no issues with wifi. I get signal and it doesn't drop for me. Haven't tried GPS but I am not all that concerned about it. Just waiting for the bootloader to be unlocked and custom roms to come out!
I can't seem to find anyone who has these in stock via local B&M retailers nor online. Guess the price to be paid for being popular is inability to keep pace with demand.
Timberline said:
I can't seem to find anyone who has these in stock via local B&M retailers nor online. Guess the price to be paid for being popular is inability to keep pace with demand.
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OfficeDepot appears to have the Transformer Prime in stock.
http://www.officedepot.com/a/products/906853/ASUS-Eee-Pad-Transformer-Prime-TF201/
If you order it, I would suggest you pick up a 2nd charger as well and save on shipping.
http://www.officedepot.com/a/products/768723/ASUS-Power-Adapter-For-Eee-Pad/
I ordered mine from Office depot. Got it in about a week with standard shipping. However, I am heavily considering sending mine back. There are spongy spots on the edges of my tablet on all four sides.
Also, they pack HORRIBLY... I received my tablet in a manila envelope with only one side bubble wrapped. The Envelope was beaten to heck and back and my box was pretty badly beaten up as well. Not sure if that may have been the cause of the sponyness on the screen or if tons of other people are noticing that as well.
Otherwise, I have not had a problem with ANY other part of my tablet. Wifi is strong and the ICS update went perfectly.
I have ordered from Office Depot multiple times and I haven't had any problems. I didn't order my tablet (got it from Bestbuy) but I have ordered a bunch of accessories and such and they all came reasonably well packed.
Received my new Prime today 2/13. My second one. It's a C1, came with HC and as soon as I logged on to my network it wanted to update. I let it and it did one update and showed ICS 4.03 build 9.4.2.13. So apparently they've rolled all the updates into one for new devices. Then I got the small camera update and that was all. I'm letting it charge and am almost afraid to go into another room to test the wifi.
Thanks, but did check OD and they're showing out of stock.
Interesting - NewEgg had been listing it as "out of stock" but is now marked as discontinued or specifically "Deactivated. This item is currently out of stock and it may or may not be restocked."
bought mine a month ago, came with HC, upgraded right out of the box to ICS and my wifi and blue tooth work great. GPS is spotty, but only tested once as i dont use it for that. I stream HD videos over wifi while using bluetooth headphones all the time and have not once had an issue.
Well, got mine today from BB. The order took a week. Rep said they had a shipment coming in anyway. When i picked it up this morning, i asked how many they had and she said, "None now", lol. Some shipment! Just mine... Anyway, right out of the box the firmware update started. I didn't run it yet, guess im a little nervous. So far the tablet is super sweet! Glad to report, no issues at all
Lfnsr, I didn't know we could root and still update OTA..? That's awesome man. what's the deal with that? I must have been left in the dark the past year. My only experience with Android in general is with my Droid X. Of course i had that thing tweaked, so i do have some exp. Any info you have pertaining to TP, rooting, updating etc... would be greatly appreciated.
Bgm307, How is everything since the ICS update? Honeycomb is running so good, i'm afraid to update....?
Thanks everyone for the info. I was really upset waiting for my TP after reading all the negativity here on XDA. I hope some of you reply about ICS. I'm itchin to run it, lol...
ldtush said:
Bgm307, How is everything since the ICS update? Honeycomb is running so good, i'm afraid to update....?
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It's great actually. Like I said earlier, it went straight to ICS 4.03 build 9.4.2.13. No glitches, no crashes, no battery problems. Put it to sleep last night at 62% battery. This morning, 6 hours later I'm at 61%.
I just can't make myself walk into another room and test the wifi. Guess I have to do that this morning.
im going to be buying the prime this early December and i want to know if anyone knows what serial numbers relate to latest batch?
I just got what I believe to be a brand new Prime via an RMA warranty repair. The one they sent me has a CA****** series S/N.
But are you planning to buy one of these new? They have been discontinued as I am sure you know. At this point, you can get an Infinity for maybe a few bucks more than a Prime, I would go that route if I was you. They are a better all around performer in every area from everything I have read.
My fairly new one starts out C30KAS
I was surprised at all the anger on these forums when I came here because I wasnt experiencing all the problems others were. I can tell you though that the wifi is definately still not perfect.
hx4700 Killer said:
My fairly new one starts out C30KAS
I was surprised at all the anger on these forums when I came here because I wasnt experiencing all the problems others were. I can tell you though that the wifi is definately still not perfect.
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What kind of problems? speed or stability? My Desire HD phone is 65Mbps, i kinda expect more than that on the prime?
turbodroid said:
I just got what I believe to be a brand new Prime via an RMA warranty repair. The one they sent me has a CA****** series S/N.
But are you planning to buy one of these new? They have been discontinued as I am sure you know. At this point, you can get an Infinity for maybe a few bucks more than a Prime, I would go that route if I was you. They are a better all around performer in every area from everything I have read.
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As much as i want the latest release I purchased Prime 2 hours ago
Infinity costs £599, Prime is £389 - no one should pay that much for a tablet, it has its own set of problems and limited stock. I worry if i go for it, it might turn up with a fault and then there will be no stock to exchange. I rather wait for another future release, faster CPU, usb 3.0 ports, 5Ghz wireless and etc...
hx4700 Killer said:
My fairly new one starts out C30KAS
I was surprised at all the anger on these forums when I came here because I wasnt experiencing all the problems others were. I can tell you though that the wifi is definately still not perfect.
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Mine has performed well also. I had to send my original BC series Prime in for the green camera issue and got a brand new one back from Asus. The wifi works perfect in my house, and my router is downstairs on the other side of the house so I don't have the weak wifi issue others have complained about. I use it at home about 95% of the time.
But that being said, if I was buying a new or lightly used tablet, I would get the latest and greatest. I'm still considering selling this one and upgrading just because I like to do that LOL.
i got one now, all works fine apart from issue with light bleed and slightly wobbly screen, amazon sending new one on monday, dont know how many i have to go through to get good one but the hardware is very very nice.
Its C5....... serial!