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Trying to decide if I want to pre order from best buy or straight through ATT. I wish Amazon Wireless would announce something already!
Anywhoo . . . I don't have any real reason NOT to order from BB apart from the fact that I don't like and have sworn never to shop there again. Long, unrelated story, but so far I've made good to myself on that promise.
If I do order from BB, is there any downside? Am on contract with them in any way, or only through AT&T? Can I still take my phone to ATT for warranty claims or do I have to take it to BB?
Thanks!
You will not be in contract with BB in anyway. For warranty I'm not sure. If you order through ATT it ships out on 02/16 while supplies last. If you order through BB it ships out 02/19 with the official flip case (free) while supplies last.
LiquidArrogance said:
Trying to decide if I want to pre order from best buy or straight through ATT. I wish Amazon Wireless would announce something already!
Anywhoo . . . I don't have any real reason NOT to order from BB apart from the fact that I don't like and have sworn never to shop there again. Long, unrelated story, but so far I've made good to myself on that promise.
If I do order from BB, is there any downside? Am on contract with them in any way, or only through AT&T? Can I still take my phone to ATT for warranty claims or do I have to take it to BB?
Thanks!
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Plus you can register your number(s) with Best Buy for their "Phone Freedom" promo and get a $50 gift card per line when you activate the new phone. Can use the card immediately on the phone purchase or on a future purchase. And you can upgrade anytime during 2012.
I registered my number and will use the $50 on the note. Registered my wife's number, who's due for an upgrade in late summer.
Thanks...had no idea it ran all year
mikegehl said:
Plus you can register your number(s) with Best Buy for their "Phone Freedom" promo and get a $50 gift card per line when you activate the new phone. Can use the card immediately on the phone purchase or on a future purchase. And you can upgrade anytime during 2012.
I registered my number and will use the $50 on the note. Registered my wife's number, who's due for an upgrade in late summer.
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Sent from my SAMSUNG-SGH-I727 using XDA App
Plus keep in mind @ best buy Black Tie protection Plan with no deductibles and buy back program.
Sent from my MB860 using Tapatalk
dmbrown81 said:
Plus keep in mind @ best buy Black Tie protection Plan with no deductibles and buy back program.
Sent from my MB860 using Tapatalk
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Keep in mind the BB insurance does not cover lost / stolen and is more expensive than AT&T insurance.
Maroon Mushroom said:
Keep in mind the BB insurance does not cover lost / stolen and is more expensive than AT&T insurance.
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If you buy the Black Tie protection upfront, it's $170 for 2 years (+$30 buyback). That's only $2 more than AT&T at $7 a month.
Sent from my SGH-I897 using XDA App
00mred00 said:
Thanks...had no idea it ran all year
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It does - but I believe you have to register any and all lines/numbers sometime this week. Nothing to lose - no obligation to actually do the upgrade. But $50 off per phone isn't shabby.
Sent from my SGH-I897 using XDA App
mikegehl said:
It does - but I believe you have to register any and all lines/numbers sometime this week. Nothing to lose - no obligation to actually do the upgrade. But $50 off per phone isn't shabby.
Sent from my SGH-I897 using XDA App
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hahaha..you don't know me that well yet...I have had 6 phones in the last 6 months lol. I know I will get more.
best buy wins hands down.
not everyone has the luxury of six lines but this is what we do
We have 6 lines on our family plan (5 phones, 1 pc connect {cross upgrade HELLO})...
1.Buy device, purchase buyback, get discount on buyback for purchasing black tie (cancel black tie after 30 days)
2.Sell back Device
3.Use store credit from the buy back to purchase new phone on another line due an upgrade
4.use left over amounts for other toys, or save towards next upgrade.
I always get the newest device
It's worked out pretty well so far. Currently we are out of upgrades until September..but have a few phones that are eligible for buy back should I decide to trade them in towards one device at full price (unlikely)
our next round of upgrades start in September..right about time for the s3
sept, oct, dec, feb, then the following January '13
Oh, and you can't forget price matching...this is a very important part of the process
Maroon Mushroom said:
Keep in mind the BB insurance does not cover lost / stolen and is more expensive than AT&T insurance.
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Click to collapse
Lost and stolen for most people isnt an issue, its broken screens. While ours is slightly more expensive if you do the 9.99 a month, there is NO deductible for breaking you phone. The note will be classified as a tier 3 in att's insurance which means its a $200 deductible on top of the $7 a month. That is just ****ing insane lol if you do our outright price for the protection at best buy its $170 for the two years, putting it right under $7 a month. All without a deductible and unlimited claims. And Im not just trying to push our protection because I work there because frankly, you wont be buying from my store so it wont affect me. I just fully support our protection, coming from 3 broken iPhone 4's and most recently a skyrocket.
Side note, I have a concession line with ATT which I cannot get BB protection on and broke the phone. $200 to replace the vivid lol I just cancelled the line and threw the vivid in the trash
imitenotbecrazy said:
Lost and stolen for most people isnt an issue, its broken screens. While ours is slightly more expensive if you do the 9.99 a month, there is NO deductible for breaking you phone. The note will be classified as a tier 3 in att's insurance which means its a $200 deductible on top of the $7 a month. That is just ****ing insane lol if you do our outright price for the protection at best buy its $170 for the two years, putting it right under $7 a month. All without a deductible and unlimited claims. And Im not just trying to push our protection because I work there because frankly, you wont be buying from my store so it wont affect me. I just fully support our protection, coming from 3 broken iPhone 4's and most recently a skyrocket.
Side note, I have a concession line with ATT which I cannot get BB protection on and broke the phone. $200 to replace the vivid lol I just cancelled the line and threw the vivid in the trash
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If you buy the protection Plan outright and need to service your phone you'll have to subscribe to the 9.99 afterwards or purchase it again.
Sent from my MB860 using Tapatalk
dmbrown81 said:
If you buy the protection Plan outright and need to service your phone you'll have to subscribe to the 9.99 afterwards or purchase it again.
Sent from my MB860 using Tapatalk
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Yikes. Idk which best buys you guys are going but theres tons of false info here. Right now, most phones fall into the rapid exchange program. With this, the phone is sent away and a refurbished phone is sent at the same time, making the turn around time about 2-4 business days. This does NOT fulfill your protection plan, meaning it is still active and can still be used again and again with no limit to the amount of claims. If you chose to send your phone as a repair instead of exchange the typical wait time is 14-30 days. If they are unable to repaid your phone in a cost effective manor to them or it exceeds 30 days they will issue you a gift card for the full retail value of the phone so that you can pick out a new one. This WILL fulfill the protection plan. So in a strange, completely misleading way, your initial statement was kind of accurtate. If we give you a $600+ gift card to replace your phone with a different model, yes your $170 protection plan is void. What would you expect?
imitenotbecrazy said:
Yikes. Idk which best buys you guys are going but theres tons of false info here. Right now, most phones fall into the rapid exchange program. With this, the phone is sent away and a refurbished phone is sent at the same time, making the turn around time about 2-4 business days. This does NOT fulfill your protection plan, meaning it is still active and can still be used again and again with no limit to the amount of claims. If you chose to send your phone as a repair instead of exchange the typical wait time is 14-30 days. If they are unable to repaid your phone in a cost effective manor to them or it exceeds 30 days they will issue you a gift card for the full retail value of the phone so that you can pick out a new one. This WILL fulfill the protection plan. So in a strange, completely misleading way, your initial statement was kind of accurtate. If we give you a $600+ gift card to replace your phone with a different model, yes your $170 protection plan is void. What would you expect?
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that is one of the negative sides AND positive sides to the black tie protection plans.
in some cases it just isn't worth the expense (i.e. when the cost of the plan exceeds about the 50% mark, I don't buy it)
it's rare, but in some cases it just isn't logical.
In this case...$300 for the phone plus $170 for the plan...it's a hard choice.
You realistically are looking at $470 vs $600 which isn't much of a difference...unless you utilize the plan towards the end of its life
00mred00 said:
that is one of the negative sides AND positive sides to the black tie protection plans.
in some cases it just isn't worth the expense (i.e. when the cost of the plan exceeds about the 50% mark, I don't buy it)
it's rare, but in some cases it just isn't logical.
In this case...$300 for the phone plus $170 for the plan...it's a hard choice.
You realistically are looking at $470 vs $600 which isn't much of a difference...unless you utilize the plan towards the end of its life
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Sorry but that logic doesn't make much sense to me. Buy a phone at 300, break it and pay 650 that equals 950, which is twice the price of the upgrade and coverage for unlimited replacements. I guess its just that I see a lot of customers coming in after multiple broken screen replacements that I don't see the logic of buying other protection or buying outright replacements. To each his own tho I suppose
Sent from my SAMSUNG-SGH-I727 using XDA App
Maroon Mushroom said:
Keep in mind the BB insurance does not cover lost / stolen and is more expensive than AT&T insurance.
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Click to collapse
Consider BB insurance has no deductible. ATT charges a $200 deductible if you phone needs repair.
No you are right...my point being that breakage occurring in the first 6 months to a year the plan makes sense...beyond that it wouldn't .
Its a gamble...otherwise best buy wouldn't offers it haha. The odds are in their favor. Unless of course one pretty much knows they are going to break the phone, or manipulate the program later to get a new device.
Curious question, only because I receive multiple asnswers in store
Does best buy black tie cover cosmetic damage? I have been told yes and have been told no.
Is there a wear and tear clause? I know att has a wear and tear clause and can deny coverage. Reading their fine print I also notice they can deny if its manufacturering related as well.
imitenotbecrazy said:
Sorry but that logic doesn't make much sense to me. Buy a phone at 300, break it and pay 650 that equals 950, which is twice the price of the upgrade and coverage for unlimited replacements. I guess its just that I see a lot of customers coming in after multiple broken screen replacements that I don't see the logic of buying other protection or buying outright replacements. To each his own tho I suppose
Sent from my SAMSUNG-SGH-I727 using XDA App
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Sent from my SAMSUNG-SGH-I727 using XDA App
00mred00 said:
hahaha..you don't know me that well yet...I have had 6 phones in the last 6 months lol. I know I will get more.
best buy wins hands down.
not everyone has the luxury of six lines but this is what we do
We have 6 lines on our family plan (5 phones, 1 pc connect {cross upgrade HELLO})...
1.Buy device, purchase buyback, get discount on buyback for purchasing black tie (cancel black tie after 30 days)
2.Sell back Device
3.Use store credit from the buy back to purchase new phone on another line due an upgrade
4.use left over amounts for other toys, or save towards next upgrade.
I always get the newest device
It's worked out pretty well so far. Currently we are out of upgrades until September..but have a few phones that are eligible for buy back should I decide to trade them in towards one device at full price (unlikely)
our next round of upgrades start in September..right about time for the s3
sept, oct, dec, feb, then the following January '13
Oh, and you can't forget price matching...this is a very important part of the process
Click to expand...
Click to collapse
U can go to att website and upgrade for 299 even if line is not ready till 2013.u still get the cheap peice untill pre orders ends
For whatever reason it does not work for any of our lines. I tried.
mintu123 said:
U can go to att website and upgrade for 299 even if line is not ready till 2013.u still get the cheap peice untill pre orders ends
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Sent from my SAMSUNG-SGH-I727 using XDA App
00mred00 said:
No you are right...my point being that breakage occurring in the first 6 months to a year the plan makes sense...beyond that it wouldn't .
Its a gamble...otherwise best buy wouldn't offers it haha. The odds are in their favor. Unless of course one pretty much knows they are going to break the phone, or manipulate the program later to get a new device.
Curious question, only because I receive multiple asnswers in store
Does best buy black tie cover cosmetic damage? I have been told yes and have been told no.
Is there a wear and tear clause? I know att has a wear and tear clause and can deny coverage. Reading their fine print I also notice they can deny if its manufacturering related as well.
Sent from my SAMSUNG-SGH-I727 using XDA App
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In my store, and I assume in most stores, if a customer wants their phone to be sent out AND they have GSBTP, they are fully entitled to send it out. There is almost no way coverage can be denied, although the plan does specify that submersion and extreme damage (i.e, running it over with a car) is not covered. As long as the customer doesn't explicitly say that was the issue, it is usually fine.
I will say, in two years at BBYM, I have never seen a customer who purchased the protection be denied a phone being sent out. While my store is pretty good at making sure the customer is treated fairly, I can assume that BBYM wouldn't be gaining the market share it is if customers were not being treated properly.
Corvette06 said:
In my store, and I assume in most stores, if a customer wants their phone to be sent out AND they have GSBTP, they are fully entitled to send it out. There is almost no way coverage can be denied, although the plan does specify that submersion and extreme damage (i.e, running it over with a car) is not covered. As long as the customer doesn't explicitly say that was the issue, it is usually fine.
I will say, in two years at BBYM, I have never seen a customer who purchased the protection be denied a phone being sent out. While my store is pretty good at making sure the customer is treated fairly, I can assume that BBYM wouldn't be gaining the market share it is if customers were not being treated properly.
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Cool cool. I have not had any claims on mobile purchases. I have run into issues on laptops in the past (worn mouse tracker) where I was told it was wear and tear/ cosmetic and had to physically show them that the tracker no longer worked properly. The same with USB ports.
Thanks for chiming in!
For those of you who will be getting this device, will you purchase insurance on it? I believe Verizon charges $7.95, are there just as good third party (cheaper) alternatives?
geoff5093 said:
For those of you who will be getting this device, will you purchase insurance on it? I believe Verizon charges $7.95, are there just as good third party (cheaper) alternatives?
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i have learned a long time ago that insurance is worth it so i just kept the asurion that i already had
Protect cell is great insurance. Its cheaper in the the long run but you pay 140 up front instead of almost 200 over two years and after two years if you don't make a claim they will buy back your phone for 25 percent of RETAIL costs
Sent from my SCH-I535 using xda app-developers app
I'll probably end up getting it through Verizon, just for the convenience if I need to utilize it in the future. $8/mo though adds up quick.
I have never had phone insurance and never had the need for it. I guess I can make a phone last 18 months to the upgrade. Check Verizons deductible first.
My opinion is never get an insurance for something you can replace on your own account. This will be much much cheaper in the long run.
yuno1984 said:
My opinion is never get an insurance for something you can replace on your own account. This will be much much cheaper in the long run.
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Only once have I had a phone damaged by water, but luckily I was able to get it replaced under warranty as they couldn't tell it was damaged. My main concern is that I'll drop or lose the phone in the first 1-3 months, in which case the insurance would have helped a lot.
I always get the insurance with extended warranty. Always get devices overnighted when I've had problems. A few bucks is worth the peace of mind.
(EDIT: I may be wrong on the no-dudctible as a few other members have pointed out. A friend of mine told me that and I just took his word for it, sorry for misdirection) I've heard good things about Ensquared. $58 for 1 year and 2 claims, no deductible. Or $99 for 2 years and 3 claims up to $1000 each, also no deductible. It comes out to a little over $4 a month. Doesn't Verizon have a deductible per claim thats around 100 or 150?
pottersam said:
I've heard good things about Ensquared. $58 for 1 year and 2 claims, no deductible. Or $99 for 2 years and 3 claims up to $1000 each, also no deductible. It comes out to a little over $4 a month. Doesn't Verizon have a deductible per claim thats around 100 or 150?
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insurance claims are 100 per incident, allowed 2 incidents per year (I think).
nrfitchett4 said:
insurance claims are 100 per incident, allowed 2 incidents per year (I think).
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the $100 deductible is correct and i think its 2 incidents or up to $1500 per year, i would have to go back and read the brochure
---------- Post added at 11:48 PM ---------- Previous post was at 11:46 PM ----------
nrfitchett4 said:
I always get the insurance with extended warranty. Always get devices overnighted when I've had problems. A few bucks is worth the peace of mind.
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my coworker had the tec and was having screen problems with her t-bolt. she didnt realize that she was paying for an extended warranty and they overnighed her one. i personally have never had any issues with vzw or asurion as well
my brothers microphone went out on the galaxy s3, no insurance and the tech replaced it for 12.99 overnight shipping, no questions asked. My rezound that I had on another line and put it on mine had white spot on the screen and tech replaced that without asking any questions and had it shipped overnight without any questions asked. I have never paid a single cent for insurance.
nkd said:
my brothers microphone went out on the galaxy s3, no insurance and the tech replaced it for 12.99 overnight shipping, no questions asked. My rezound that I had on another line and put it on mine had white spot on the screen and tech replaced that without asking any questions and had it shipped overnight without any questions asked. I have never paid a single cent for insurance.
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both of those devices should have still been under the original 1 year warranty that every new phone comes with
I've heard that Best Buy's protection plan is the way to go although I don't know what the cost of their protection plan for a phone is these days. Will Verizon's insurance cover a bricked phone?
Sent from my HTC PH39100 using xda app-developers app
Will insurance cover phone replacement due to a battery that no longer holds a charge after a year or two? If so, I'm definitely going to get it on this phone considering its a non-removable battery.
bsSkunkApe said:
I've heard that Best Buy's protection plan is the way to go although I don't know what the cost of their protection plan for a phone is these days. Will Verizon's insurance cover a bricked phone?
Sent from my HTC PH39100 using xda app-developers app
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it might be on paper. I would never buy anything such as warranty from bestbuy. Heck they couldn't even try to find an item that they have 10 in stock for me because the guy said they were too hard to get to? I had a warranty once with them and their first job seems to be to make you feel dumb about the phone, like you don't know what you are doing before they will replace it. you might as well intentionally hit it with a brick and take it in so they don't bull**** you. lol
nkd said:
it might be on paper. I would never buy anything such as warranty from bestbuy. Heck they couldn't even try to find an item that they have 10 in stock for me because the guy said they were too hard to get to? I had a warranty once with them and their first job seems to be to make you feel dumb about the phone, like you don't know what you are doing before they will replace it. you might as well intentionally hit it with a brick and take it in so they don't bull**** you. lol
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Yeah, I admittedly have no experience with it and am going off word of mouth. Back when ICS leaked for the vivid there were alot of people that bricked their phones flashing the new Hboot and one of them said he took his to BBuy and they replaced it no questions asked. I may just pre-order here (I'm impatient anyway) and get the Verizon warranty. If it's anything like the AT&T warranty it will cover everything except for small arms fire (the words of the AT&T rep).
rajuabju said:
Will insurance cover phone replacement due to a battery that no longer holds a charge after a year or two? If so, I'm definitely going to get it on this phone considering its a non-removable battery.
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the insurance should definitely cover it, it would be a $99 deductible though. i am not sure if the extended warranty part would cover it or not since it is an embedded battery, i know usually they don't cover batteries but i could see this being an exception.
treadwayj said:
the insurance should definitely cover it, it would be a $99 deductible though. i am not sure if the extended warranty part would cover it or not since it is an embedded battery, i know usually they don't cover batteries but i could see this being an exception.
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I will have to call and find out about battery replacement being under warranty... usually I think not.
The deductible sucks but are there any alternatives? Unlikely there are going to be 3rd party batteries made since its not removable.
I think, provider have a creative idea to make a good deal with customer by provide insurance.
So today, after I just finished rooting my phone, stepped out to have a smoke. I walked and dropped my phone off a wooden stair and into a icicle puddle on an already present soft pile of snow. On the first hit the back flew off and then fell battery side first. It now won't turn on, so would best buy cover this?
My first thought is by protection you mean not letting them touch my phone, then yes
Being serious if their protection covers accidental damage they should be to swap it out no problem. If not and you have insurance on your phone go to a VZW store.
Neither place can tell if you are rooted/unlocked etc when the phone doesn't power up.
Yeah, they should replace it no problem. You'll be without your phone for several days, but that's about the worst of it. I used their plan for a couple of years with my Galaxy Nexus. Was pretty easy to work with.
Do they cover water damage though? I know assurian will not cover the device for water damage. They have those white stickers on battery and inside back of phone. When it gets wet it turns red. Not sure about best buy coverage but wanted to give you a heads up just in case. Sorry to hear about your loss that does suck.
orfius christ said:
So today, after I just finished rooting my phone, stepped out to have a smoke. I walked and dropped my phone off a wooden stair and into a icicle puddle on an already present soft pile of snow. On the first hit the back flew off and then fell battery side first. It now won't turn on, so would best buy cover this?[/QUOTE
I have the geek squad through best buy and I pay 9.99 a month. I had gs3 before this that I bought in august at best buy. They replaced my gs3 twice one after I flashed miui and my phone wouldn't make phone calls or texts and once after the head phone Jack stopped working. Both times they gave me brand new gs3 in store same night they normally send it out and you can get a loaner smart phone for $50 deposit but because refurbished gs3 was on back order they gave me it brand new. Just last week I flashed slim bean 4.2.1 and had the same problem wouldn't make phone calls and after factory reset it was stuck in roaming they couldn't fix it. I told them I had been trying to get Verizon to give me alternate replacement because id been dropping alot of calls and they said because it was gonna be my third replacement and twice it was the sane problem they could give me a credit for $ 699.00 for the full value of the phone and I could pick any phone At best buy so I had them price match Amazon wireless and they have me the note 2 for $699.00 and I just had to start my geek squad program from that date even though I airway payed for this month but I figured it's worth paying for the geek squad twice in one month to get a brand new note 2. So I would say if you have the coverage for 9.99 a month they should definitely replace it. It's just whether or not the on backorder. If the refurbished ones are not on backorder then they ll get you a refurbished in 5 days or so our they can try to fix your phone but that can take 2-3 weeks. ThIs is what they told me before they realized the gs3 was on backorder. How this helps sorry for long explanation. I would definitely recommend geek squad to any one buying a smart phone though because there is no deductible and unlimited claims. Also they told me they don't care if your phone if Is rooted they will still try to fix it or replace it.
Sent from my SCH-I605 using xda app-developers app
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sean09232 said:
I have the geek squad through best buy and I pay 9.99 a month. I had gs3 before this that I bought in august at best buy. They replaced my gs3 twice one after I flashed miui and my phone wouldn't make phone calls or texts and once after the head phone Jack stopped working. Both times they gave me brand new gs3 in store same night they normally send it out and you can get a loaner smart phone for $50 deposit but because refurbished gs3 was on back order they gave me it brand new. Just last week I flashed slim bean 4.2.1 and had the same problem wouldn't make phone calls and after factory reset it was stuck in roaming they couldn't fix it. I told them I had been trying to get Verizon to give me alternate replacement because id been dropping alot of calls and they said because it was gonna be my third replacement and twice it was the sane problem they could give me a credit for $ 699.00 for the full value of the phone and I could pick any phone At best buy so I had them price match Amazon wireless and they have me the note 2 for $699.00 and I just had to start my geek squad program from that date even though I airway payed for this month but I figured it's worth paying for the geek squad twice in one month to get a brand new note 2. So I would say if you have the coverage for 9.99 a month they should definitely replace it. It's just whether or not the on backorder. If the refurbished ones are not on backorder then they ll get you a refurbished in 5 days or so our they can try to fix your phone but that can take 2-3 weeks. ThIs is what they told me before they realized the gs3 was on backorder. How this helps sorry for long explanation. I would definitely recommend geek squad to any one buying a smart phone though because there is no deductible and unlimited claims.
Sent from my SCH-I605 using xda app-developers app
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Your experience is a huge exception to the rule. No store here will give you a new phone from their store stock, even if refurbs are unavailable ( it is against Best Buy policy). You simply wait. Is it possible you have connections in the store?
Even with me making a public spectacle of Best Buy's shady Black Tie protection, I didn't get a new phone in-store.
adrynalyne said:
Your experience is a huge exception to the rule. No store here will give you a new phone from their store stock, even if refurbs are unavailable ( it is against Best Buy policy). You simply wait. Is it possible you have connections in the store?
Even with me making a public spectacle of Best Buy's shady Black Tie protection, I didn't get a new phone in-store.
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Click to collapse
No connections at all. The guy asked me do you want to have your phone repaired(2-3 weeks) or do you want a rapid exchange(5 days) I agreed to have phone repaired so I would get the same phone back. He put it in the computer and he said it told him to do rapid exchange then he tried that and it told him to replace it in Store. I had no thoughts of getting a brand new phone it just Happened that way then the 2nd time I didn't mention getting a new one the first time and the same thing happened and it was a different employee. The 3rd time just recently when I got the note 2 I didn't mention any thing about previous new replacements and they offered me another new replacement but i explained the situation with Verizon and wanting an alternate replacement than he told me they could fulfill the plan and give me the credit and that's what I did this time also different employee than 2 previous times. but I definitely don't have connections
Sent from my SCH-I605 using xda app-developers app
It will be covered. You'll have to wait about a week to get it back.
My suggestion is to always either break your phone to the max or damage the phone in away that you can restore to stock so no warranty issues arise.
Sent from my SCH-I605 using xda premium
Rebel908 said:
It will be covered. You'll have to wait about a week to get it back.
My suggestion is to always either break your phone to the max or damage the phone in away that you can restore to stock so no warranty issues arise.
Sent from my SCH-I605 using xda premium
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Black Tie is separate from the phone warranty. It is insurance, not a warranty.
Travisdroidx2 said:
Do they cover water damage though? I know assurian will not cover the device for water damage.
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Actually, they do cover water damage.
adrynalyne said:
Black Tie is separate from the phone warranty. It is insurance, not a warranty.
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I understand that, but from what I have been told voiding the phone warranty would be grounds for not honoring the plan, same reasoning as to why Samsung would not honor the contract
Sent from my SCH-I605 using xda premium
Rebel908 said:
I understand that, but from what I have been told voiding the phone warranty would be grounds for not honoring the plan, same reasoning as to why Samsung would not honor the contract
Sent from my SCH-I605 using xda premium
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Hogwash on whoever told you that.
The insurance is to cover things not covered by warranty.
For instance, dropping and breaking your phone voids the warranty. Naturally, Black Tie and other insurance comes into play then. If they didn't, that would be grounds for fraud on their part and many lawsuits would ensue.
The only things you need to worry about are what they don't cover according to their TOS.
Travisdroidx2 said:
Do they cover water damage though? I know assurian will not cover the device for water damage. They have those white stickers on battery and inside back of phone. When it gets wet it turns red. Not sure about best buy coverage but wanted to give you a heads up just in case. Sorry to hear about your loss that does suck.
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Click to collapse
Yeah they cover water damage ... its insurance. Like was stated it would open up a major can of worms if they had retarded stipulations.
Having worked for Best Buy Mobile for over 2 years now, I will share what GSP (Geek Squad Protection) means for you.
The plan is allowed only for phones purchased from Best Buy or a non-refurbished like-new iPhone not originally purchased from Best Buy. The plan is phone specific and can cover any phone Best Buy distributes.
Here is what the plan covers and the costs:
Covers:
Water Damage(full submersion and battery replacement)
Accidental damage, broken screen, hardware physicalities etc.
Software malfunctions/defects
Original purchased accessories included in phone packaging including earbuds, charger cable etc.
Unlimited Claims
No deductibles($0)
Loaner Phone coverage(some stores charge $50 deposits).
No commitment, can be cancelled by owner at any desired time
9.99 for smartphones/169.99 for 2 years outright
14.99 for iPhones/269.99 for 2 years outright
5.99 for basic phones/119.99 for 2 years outright
(if an outright plan is purchased, it can still be cancelled and prorated for months used as a refund).
Does not Cover:
Lost or Stolen Items
How it works:
Best Buy goes through a vendor known as Jabil to replace the phones made from service claims. Jabil is a facility that commisions the manufacturers to send parts to the facility to be manufactured back to original state OR send a completely new/already remanufactured device to Best Buy to return to you. The item is not classed "refurbished".
The process for the claim is 2-3 business days.
Exceptions:
If no phones are available on hand to be shipped in for the claim the item may be put on "backorder" where it may take 5-7 business days for it to be received.
If no phones are available and backorder is not an option, you may qualify for a substitute where you can choose an upgraded model of the current phone.
If the phone is not available to be backordered and no substitute exists, it is considered a repair which may take 1-2 weeks to return to the store. (it is the same unit that is sent to be repaired).
If any of these above conditions cannot be fulfilled or produce a working phone for you, Geek Squad "Junks-out" the phone (as stated in a post on the first page of this thread) where you get the full retail value of the phone when purchased to redeem in store on another phone.
I hope this clears up any misconceptions.
srath16 said:
Having worked for Best Buy Mobile for over 2 years now, I will share what GSP (Geek Squad Protection) means for you.
The plan is allowed only for phones purchased from Best Buy or a non-refurbished like-new iPhone not originally purchased from Best Buy. The plan is phone specific and can cover any phone Best Buy distributes.
Here is what the plan covers and the costs:
Covers:
Water Damage(full submersion and battery replacement)
Accidental damage, broken screen, hardware physicalities etc.
Software malfunctions/defects
Original purchased accessories included in phone packaging including earbuds, charger cable etc.
Unlimited Claims
No deductibles($0)
Loaner Phone coverage(some stores charge $50 deposits).
No commitment, can be cancelled by owner at any desired time
9.99 for smartphones/169.99 for 2 years outright
14.99 for iPhones/269.99 for 2 years outright
5.99 for basic phones/119.99 for 2 years outright
(if an outright plan is purchased, it can still be cancelled and prorated for months used as a refund).
Does not Cover:
Lost or Stolen Items
How it works:
Best Buy goes through a vendor known as Jabil to replace the phones made from service claims. Jabil is a facility that commisions the manufacturers to send parts to the facility to be manufactured back to original state OR send a completely new/already remanufactured device to Best Buy to return to you. The item is not classed "refurbished".
The process for the claim is 2-3 business days.
Exceptions:
If no phones are available on hand to be shipped in for the claim the item may be put on "backorder" where it may take 5-7 business days for it to be received.
If no phones are available and backorder is not an option, you may qualify for a substitute where you can choose an upgraded model of the current phone.
If the phone is not available to be backordered and no substitute exists, it is considered a repair which may take 1-2 weeks to return to the store. (it is the same unit that is sent to be repaired).
If any of these above conditions cannot be fulfilled or produce a working phone for you, Geek Squad "Junks-out" the phone (as stated in a post on the first page of this thread) where you get the full retail value of the phone when purchased to redeem in store on another phone.
I hope this clears up any misconceptions.
Click to expand...
Click to collapse
Thanks for clearng that up much appreciated
Sent from my SCH-I605 using xda app-developers app
One thing to rememebr if you need insurance get it within 14 days of your purchase date ,apparently people who got the phone before it has been exclusive to all stores which should be may 1st I was told by two reputable sources have no insurance option on" PREPAID plan ONLY"
It's because it hasn't made It into tmobiles system as a option for prepaid plans yet ...even tho every other phone is ,it will pop up the day it's released in all stores .....so make sure you go back and get it if you were wanting it and told u can't ,if you was one of the many who got it before launch..
Sent from my HTC One using xda app-developers app
lojak29 said:
One thing to rememebr if you need insurance get it within 14 days of your purchase date ,apparently people who got the phone before it has been exclusive to all stores which should be may 1st I was told by two reputable sources have no insurance option on" PREPAID plan ONLY"
It's because it hasn't made It into tmobiles system as a option for prepaid plans yet ...even tho every other phone is ,it will pop up the day it's released in all stores .....so make sure you go back and get it if you were wanting it and told u can't ,if you was one of the many who got it before launch..
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
you can get the Full PHP which is the insurance and lifetime warranty right now in any T-Mo store as well as with Customer Care. the T-Mo rep has to call in to Customer Care for your and ask that they put on the $11.99 bundle. I have had to do it since the 24th when the phone was put out in the T-Mo store i would in, but yes. You have 14 days to get PHP if you want it. You just have to make sure you don't do anything to the phone in that 14 days you have it.
Prod1702 said:
you can get the Full PHP which is the insurance and lifetime warranty right now in any T-Mo store as well as with Customer Care. the T-Mo rep has to call in to Customer Care for your and ask that they put on the $11.99 bundle. I have had to do it since the 24th when the phone was put out in the T-Mo store i would in, but yes. You have 14 days to get PHP if you want it. You just have to make sure you don't do anything to the phone in that 14 days you have it.
Click to expand...
Click to collapse
12 bucks a month?! 8 is a rip off as it is!
EtherealRemnant said:
12 bucks a month?! 8 is a rip off as it is!
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Click to collapse
I would agree to a point. some people out there have a high chance they will drop and break the phone. That means you pay $175 for a replacement instead of $580 again. Also remember that part of that 12 is a lifetime warranty. ppl that might want to keep this phone for a long will be able to change the phone out when the battery goes out for whatever reason. also not everyone knows how to flash roms and such so it is for the avg person that knows nothing. Trust i would never pay it but some people get it because of the risk of breaking the phone. Why do ppl get car insurance. Its because you have a chance to F up their car and want it fixed. Its the same idea. it all depends on the person. I have seen people come into my T-Mo Store 2 times within the 1st year because their kid throw their phone or their kid dropped it in water. That would mean they now paid 350 for 2 new phones instead of 1160 on top of the phone they already paid for. Its got its good points and bad points.
Prod1702 said:
I would agree to a point. some people out there have a high chance they will drop and break the phone. That means you pay $175 for a replacement instead of $580 again. Also remember that part of that 12 is a lifetime warranty. ppl that might want to keep this phone for a long will be able to change the phone out when the battery goes out for whatever reason. also not everyone knows how to flash roms and such so it is for the avg person that knows nothing. Trust i would never pay it but some people get it because of the risk of breaking the phone. Why do ppl get car insurance. Its because you have a chance to F up their car and want it fixed. Its the same idea. it all depends on the person. I have seen people come into my T-Mo Store 2 times within the 1st year because their kid throw their phone or their kid dropped it in water. That would mean they now paid 350 for 2 new phones instead of 1160 on top of the phone they already paid for. Its got its good points and bad points.
Click to expand...
Click to collapse
People get car insurance because its illegal not to carry it lol but I get your point. I guess I'm just careful with my phones... I broke the Hero (the LCD cracked internally, the external glass was fine... really weird) and I broke a Sony Ericsson T300 by throwing it on the ground in a fit of rage... Then again, I always put my phones in a case right off the bat (except for my Blackberries - never had to worry about those).
Then again, this is HTC... And I've had issues with EVERY HTC device I've ever had so maybe its worth it.
My guy said it wouldn't give the option In system when I paid outright price .. he said it could have been because it's not yet out fficially in all stores , what he did was scan a s3 for me and separately added the Insurance on my prepaid 70$ account and then told me once I activate the htc one it would just show that as my Device on my line and that the insurance would Carry over to the new phone .
It was a tricky way to do it but works , I only made the topic to help safeguard the option if others were noticing this issue on an outright purchase for this phone in particular
befote
Sent from my HTC One using xda app-developers app
lojak29 said:
My guy said it wouldn't give the option In system when I paid outright price .. he said it could have been because it's not yet out fficially in all stores , what he did was scan a s3 for me and separately added the Insurance on my prepaid 70$ account and then told me once I activate the htc one it would just show that as my Device on my line and that the insurance would Carry over to the new phone .
It was a tricky way to do it but works , I only made the topic to help safeguard the option if others were noticing this issue on an outright purchase for this phone in particular
befote
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Yea there is two ways we can ring a phone out in our system at the store. The fast way which is a system called POS and the slower way which is called CHIU. if you go through POS, they haven't made it yet so we can add the $11.99 one, but if you go though CHIU it does it for you. This was a problem when the Iphone was put out as well. In the end if you have the $7.99, it will auto change to the $11.99 when the system sees you are using a phone that needs the $11.99 one.
---------- Post added at 10:45 AM ---------- Previous post was at 10:42 AM ----------
EtherealRemnant said:
People get car insurance because its illegal not to carry it lol but I get your point. I guess I'm just careful with my phones... I broke the Hero (the LCD cracked internally, the external glass was fine... really weird) and I broke a Sony Ericsson T300 by throwing it on the ground in a fit of rage... Then again, I always put my phones in a case right off the bat (except for my Blackberries - never had to worry about those).
Then again, this is HTC... And I've had issues with EVERY HTC device I've ever had so maybe its worth it.
Click to expand...
Click to collapse
Not every state makes you have car insurance. Some states its your choice. Not i think that is more down south then up north, but i am not sure. A little fact or being off topic.
Prod1702 said:
Yea there is two ways we can ring a phone out in our system at the store. The fast way which is a system called POS and the slower way which is called CHIU. if you go through POS, they haven't made it yet so we can add the $11.99 one, but if you go though CHIU it does it for you. This was a problem when the Iphone was put out as well. In the end if you have the $7.99, it will auto change to the $11.99 when the system sees you are using a phone that needs the $11.99 one.
---------- Post added at 10:45 AM ---------- Previous post was at 10:42 AM ----------
Not every state makes you have car insurance. Some states its your choice. Not i think that is more down south then up north, but i am not sure. A little fact or being off topic.
Click to expand...
Click to collapse
Wait, what? Which state would that be?
I personally have thought about dropping the insurance from tmobile as when I got my Note 2 they changed my 7.99 plan to 11.99. That is basically 5 more bucks a month, which equates to 60 more a year. I have it on two phones now... So 120 a year. Ridiculous!
Going to shop around before dropping it, but how much higher can things keep going until enough is enough!
Tmobile does away with contracts to save people money, but find ways to raise other parts of your contract still, only if you have a tier E device though.....
Fancy pants Note ||
Wth, the rep and order shows 7.99 insurance and $150 deductible. No way in hell would I keep insurance if it is 12 and 175, that is Sprint level ;p. Definitely will go squaretrade then or keep my old phone on sprint.
Sent from my HTC One using Tapatalk 2
For those people who have taken the Verizon insurance, do you know what the deductible is on the S4 if you need to replace it?
Shoud be ~$100 like the rest of their smartphones. I haven't checked in a while bit it's in that realm
Sent from my SCH-I545 using Tapatalk 4 Beta
arcanexvi said:
Shoud be ~$100 like the rest of their smartphones. I haven't checked in a while bit it's in that realm
Sent from my SCH-I545 using Tapatalk 4 Beta
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Click to collapse
This. It's $99.
My buddy owns a verizon dealership. Per him, its $99
Sent from my SCH-I545 using Tapatalk 4 Beta
Is it replacement/swap or send in for fix?
Replacement, they overnight you one and then you return yours via enclosed label.
zetachi said:
Is it replacement/swap or send in for fix?
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Click to collapse
Last month when I dropped and broke my Note 2, I went onto asurion's website, filed a claim, gave them my info (this was at 11PM), and the next day at noon I had a new Note 2 on my doorstep. I just had to ship back my damaged Note 2 without any accessories, so I got to keep the battery as a spare. I imagine it's the same way for the S4.
Dont they normally send out refurbished phones? I was looking into the square trade warranty
Sent from my SCH-I545 using Tapatalk 2
chaos254 said:
Dont they normally send out refurbished phones? I was looking into the square trade warranty
Sent from my SCH-I545 using Tapatalk 2
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Click to collapse
They are refurbished unless phone is so new that they don't have any refurbished yet.
chaos254 said:
Dont they normally send out refurbished phones? I was looking into the square trade warranty
Sent from my SCH-I545 using Tapatalk 2
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Click to collapse
I have Squaretrade for my wifes S3. They are cheaper, especially with discount codes, but they are also $99 deductible but they require you to send in the phone for repair, no swap. Turn around on my wifes S3 for cracked screen was about 5-6 days from when we sent it in.
Personally, I just started hanging on to my previous old phone for insurance.
last september i left my phone ontop of my dads car and forgot it up there. found it a few blocks away, screen smashed but it still turned on, was able to save all my **** off it.
called them up around 8pm EST, by 10am the next day there was a brand new nexus at my door. cost me $100 but for the service, speed and the replacement it was worth it.
Verizon's insurance is **** in my opinion who wants to pay $99 to replace a broken phone and they will only replace it 2-3 times. So I went and got mine through Best Buy and pay for their replacement plan which is like 10$ a month and there is no deductible if you break and need your phone replaced. So Im sorry for whoever has to pay that lol
Sent from my Platinum™ Verizon GS4
Platinum™ said:
Verizon's insurance is **** in my opinion who wants to pay $99 to replace a broken phone and they will only replace it 2-3 times. So I went and got mine through Best Buy and pay for their replacement plan which is like 10$ a month and there is no deductible if you break and need your phone replaced. So Im sorry for whoever has to pay that lol
Sent from my Platinum™ Verizon GS4
Click to expand...
Click to collapse
for the $72 difference over 2 year cost ill take the verizon insurance. Unlike best buy I get a BRAND new phone, not a refurb. best buy also doesn't cover lost or stolen devices. I also get the phone either next day or 2 day, best buy cant beat that. I do not trust the quality of refurbs that get put into the best buy system. I use to work for best buy in the geek squad and we handled the insurance exchanges, i do not have a good taste in my mouth from them. I'd get refurb backs that had issues right out of the box, had slight wear. I rather pay the $100, even though its few and very far between to get the phone replaced. the first year you are covered by manufactures warranty so why bother.
dansan382 said:
for the $72 difference over 2 year cost ill take the verizon insurance. Unlike best buy I get a BRAND new phone, not a refurb. best buy also doesn't cover lost or stolen devices. I also get the phone either next day or 2 day, best buy cant beat that. I do not trust the quality of refurbs that get put into the best buy system. I use to work for best buy in the geek squad and we handled the insurance exchanges, i do not have a good taste in my mouth from them. I'd get refurb backs that had issues right out of the box, had slight wear. I rather pay the $100, even though its few and very far between to get the phone replaced. the first year you are covered by manufactures warranty so why bother.
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Click to collapse
Lol great... now im pissed off.
Sent from my Platinum™ Verizon GS4
dansan382 said:
for the $72 difference over 2 year cost ill take the verizon insurance. Unlike best buy I get a BRAND new phone, not a refurb. best buy also doesn't cover lost or stolen devices. I also get the phone either next day or 2 day, best buy cant beat that. I do not trust the quality of refurbs that get put into the best buy system. I use to work for best buy in the geek squad and we handled the insurance exchanges, i do not have a good taste in my mouth from them. I'd get refurb backs that had issues right out of the box, had slight wear. I rather pay the $100, even though its few and very far between to get the phone replaced. the first year you are covered by manufactures warranty so why bother.
Click to expand...
Click to collapse
My Note 2 was a refurb through Asurion, but rest assured it's been working better than my brand new Note 2 ever did. It looks brand new as well.
99 no mater the smart phone
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---------- Post added at 07:56 PM ---------- Previous post was at 07:54 PM ----------
if you lose it they still send one thats the bonus
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I'm paying $11/mo. And the deductible is $199!
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They are correct, it is $100. Just added the insurance on both of my lines.
I bought the Square Deal insurance through Costco, $99 total for 2 years, and only $25 co-pay for up to four claims. Usually overnight replacement.