Quick question on the serial number sticker on the bottom of the transformer prime. If that sticker has been peeled off, does the warranty still apply? The serial number is viewable in the android settings, but I just wanted to be sure.
Its still valid. Plus there's probably somewhere inside prime shell that has it also.
There hasn't been any cases of warranty being denied for some cheap lil flimsy serial number sticker. It isn't even that sticky..lol
Only issue there was was of a place of business trying to deny someone a return based on serial number sticker missing. Serial number can easily be seen inside settings and there's other ways to determine serial number. So I wouldn't worry about it. Best thing would be to remove the sticker and put it in a safe place. I lost my sticker like in the first week or 2. Not worried at all about it
I assumed as much. I'm sending mine in for RMA due to multiple hot pixels (at least 3 very distinct spots, and 1 that is starting to look like a 4th and getting worse). The sticked peeled off almost a week after a bought it just from use. Definitely right about the stickers being flimsy as hell.
Check your warranty card as well. It should have your serial number in there.
Mines didnt come with serial number afixedto device at all only on warranty card and the box itself .Now my ? How do you determine dead pixels ?
Sent from my Transformer Prime TF201 using xda premium
Eddy315west said:
Mines didnt come with serial number afixedto device at all only on warranty card and the box itself .Now my ? How do you determine dead pixels ?
Sent from my Transformer Prime TF201 using xda premium
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You just look at them. If they are black they are normally dead. If they are stuck on one color then that is a stuck pixel. Sometimes they can be stuck on black too.
Thanks guess im lucky no dead pixels
Sent from my Transformer Prime TF201 using xda premium
Mine weren't so much dead pixels, or stuck pixels for that matter. Mine looks more like something pressing into the screen from the other side and causing brightness. Other threads have called these hot pixels due to the fact that it's a clump of a few pixels together that appear "hotter" than the surrounding pixels.
I just ran a pixel app now switch to a black background and noticed a hotspot area .not a big deal to me to rma though. But luckily i still have 14 days to return to store for full refund . But i love it so much idc and thanks for the explanation
Sent from my Transformer Prime TF201 using xda premium
Shredda said:
Mine weren't so much dead pixels, or stuck pixels for that matter. Mine looks more like something pressing into the screen from the other side and causing brightness. Other threads have called these hot pixels due to the fact that it's a clump of a few pixels together that appear "hotter" than the surrounding pixels.
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I have three of these areas as well :-( i also have non existent er saw a single one. Does warranty cover these "hot" pixels? I want to send it in but I'm going on a trip march 19 and I'm worried i wont have it back by then.
i don't have just a few hot pixels, i have to 2x2cm hot spots they sent me the RMA information but I'm going to document the **** out of the packaging, how it works before packaging, etc.
lp_stealth said:
I have three of these areas as well :-( i also have non existent er saw a single one. Does warranty cover these "hot" pixels? I want to send it in but I'm going on a trip march 19 and I'm worried i wont have it back by then.
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lol, exactly the same boat as you. I leave on the 25th and I have no idea the type of RMA process asus provide in Australia that I will receive my tablet back in time.
The serial number sticker on the Prime is partly detached.
I tried to use some glue, but it's not staying as it should.
What happen if I take it all away and save it in the original box?
Demanadarin can maybe ask "the insiders" at Asus.
Anybody managed to have it "fixed" as it should some how?
Sticker can be removed. Your device knows its serial number and that is what will be checked against in RMA, together with vip.asus.com registration.
I got rid of all my stickers. They are just ugly and are there for ease of use only.
Sent from my Galaxy Nexus using XDA
Related
My Prime has developed a small bright spot in the center of the screen. It's only visible on white or light pages. I didn't drop the tablet or anything, it just appeared. Anyone else experience this?
EDIT: Here's a link showing a laptop with similar looking spots. The one on my Prime is much smaller than any of these, but it's a similar looking mark. I tried getting a picture of mine, but had trouble doing so.
http://pics.livejournal.com/laptop_mechanic/pic/000p062e
EDIT2: I've learned that the defect I'm talking about is called "mura," or "clouding."
Sent from my Transformer Prime TF201 using xda premium
I have 4 of those spots.. three are within one inch and one of them is at least 3 pixels. I also have poor wifi, so I want to kill two birds with one stone. as soon Asus has a fix for the wifi I will rma..
I have the exact same "brighter" spot at lower center of the screen, don't remember it being there when I first got it... it's very annoying, I think I will send it back for repair.
My friend's first prime had that on his screen (2 white dots) when he bought it only visible on a white screen. He returned it for a new one. Thats why its important to check for those too when you first get your prime and put it through inspection, Just open up the notepad like app, that one has a white screen.
got one too. need to send it back for repair, just been too lazy to do it...
Read somewhere that those are stuck pixels. There's an app in the market that's suppose to fix stuck pixels as well.
Sent from my PC36100 using Tapatalk
jjdevega said:
Read somewhere that those are stuck pixels. There's an app in the market that's suppose to fix stuck pixels as well.
Sent from my PC36100 using Tapatalk
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I ran those screen fixing apps all night but non fix the problem
junrider said:
My friend's first prime had that on his screen (2 white dots) when he bought it only visible on a white screen. He returned it for a new one. Thats why its important to check for those too when you first get your prime and put it through inspection, Just open up the notepad like app, that one has a white screen.
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I'm 100% certain the spot wasn't there when I first got the tablet, as I did a very close inspection of it. Actually, I was reading through a thread in an iPad forum and there were reports of spots like this showing up on some iPads after a while.
jjdevega said:
Read somewhere that those are stuck pixels. There's an app in the market that's suppose to fix stuck pixels as well.
Sent from my PC36100 using Tapatalk
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Thanks, but this is different than a stuck pixel, which I also have (I found the stuck pixel when I first got the tablet, but it's so unnoticeable 99% of the time that it doesn't bother me). The link below shows similar looking bright spots on a laptop (the spot I have is much smaller than any of these, but it's the same type of spot).
http://pics.livejournal.com/laptop_mechanic/pic/000p062e
same story here. my prime has 5 bright spots (hot pixel) as well. i did not notice them when i got prime last year. pixel fixer can't fix these either. i can live with these spots though.
Sent from my Transformer Prime TF201 using Tapatalk
I have the same problem, 1 bright pixel just below the home screen indicator.
It doesnt bother me that much, its the only problem i have with my prime and knowing theres lots of people with more problems im not gonna return it for a new one, having the chance to get one worse than i had...
My phone had the same thing when I first received it (still does), but it was my understanding it was a "hot spot" created by adhesive or undue pressure in manufacturing. It's not stuck/dead pixels, in my case at least, and my Prime has no such spots.
I however don't know what would cause something like this over time. Seems to me something in the screen is poorly manufactured and overheating...
Sent mine back and was told by Asus that the white spot is a kind of light bleed that caused by pressure at the area, they will replace the panel for me.
I've noticed that mine has a few white spots similar to who you guys are describing. Mine has two about an inch apart from each other near the lower left-middle of the screen, and another near the right hand side of the screen. I don't notice it when other colours are present, but on a white/light surface, it can get very annoying. I'm thinking I might call ASUS and see if I can get it RMA'd since it has other problems as well. The WiFI is actually pretty ok, but GPS is a total bust. I don't really care about the GPS that much, but it might be what I need to send this in. I'm just worried the white spots will get worse with time.
After reading up on this a little more, the name for the white spots we're talking about is "mura" (google "LCD mura" and you'll get some hits). It looks like it's somewhat common on cheaper displays.
Also have this appearing on mine and also didn't have it before.
I have only noticed it in the last week since I installed the latest update.
I only really notice it on the XDA site.
In my case it's definitely not mura (clouding), but more like pressure spots or pinpoints (usually 2-3 pixels in size.) They are more distinctive in shape than clouding. Either way, sucks for any of us to get these kind of issues. I've actually got an RMA # for mine and will be sending it out either tonight or tomorrow whenever I get a chance.
this can be mura, spots, poinpoints or w/e
i can tell you another one..... so i was working very hard on many several things on my tfp.... sending emails, writing proposals, getting images, working on ideas ect.
I started to get annoyed on how fast the tfp goes to sleep, so i decided to put it to Never. So it never went to sleep and it was awesome because my concentration kept going and i was jumping from my laptop to my tfp back to my laptop ect.
THEN.... i decided to go to sleep and i left my tfp opened connected while it was charging. I completely FORGOT that i had disabled tfp from sleeping. So it sat on the Home screen of my launcher.
When i woke up several hours later, i started to use my tfp and i noticed there was a white area that on every screen it was still there.
It was the outline of the icons! This is the reason why screensavers we're created so this wouldnt happen. This is an excerpt from our trusty wikipedia: (btw, apparently this isnt suppose to happen in lcd's but i assure you it happened to me on my tfp, its not that bad though, as i barely see it sometimes)
Before the advent of LCD screens, most computer screens were based on cathode ray tubes (CRTs). When the same image is displayed on a CRT screen for long periods of time, the properties of the exposed areas of phosphor coating on the inside of the screen gradually and permanently change, eventually leading to a darkened shadow or "ghost" image on the screen. Cathode ray televisions, oscilloscopes and other devices that use CRTs are all susceptible to phosphor burn-in, as are plasma displays to some extent.
Screen-saver programs were designed to help avoid these effects by automatically changing the images on the screen during periods of user inactivity.
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So, let me ask you this OP, did you by any chance leave your tfp on for a long time with something on the screen? and the glow that you have now resembles that image/icon/object you had on the tfp?
If that happened to anyone, hit the thanks
youngnex said:
So, let me ask you this OP, did you by any chance leave your tfp on for a long time with something on the screen? and the glow that you have now resembles that image/icon/object you had on the tfp?
If that happened to anyone, hit the thanks
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Nope. I can say with 100% confidence that I didn't leave anything displayed on the screen that could have caused this. The spot is very small, and is just a little random blotch that doesn't resemble any type of image/icon/object. I've tried taking a picture of it with the camera on my smartphone, but I get those vertical bars that you get when taking a picture of a computer monitor and it's hard to make anything out in the picture as a result. Would using a regular camera allow me to get a good picture? If so, I'll see if I can borrow one and post a pic.
Also, the spot wasn't there when I first got my Prime, and it appeared after about a month.
As of now, I've decided against RMAing it, as (1) I'm afraid of getting back another unit with one of the other myriad of TFP problems, and (2) I don't feel like being without my Prime for 4-6 weeks.
nyijedi said:
Also, the spot wasn't there when I first got my Prime, and it appeared after about a month.
As of now, I've decided against RMAing it, as (1) I'm afraid of getting back another unit with one of the other myriad of TFP problems, and (2) I don't feel like being without my Prime for 4-6 weeks.
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Add 1 to the of people with the pinpoint brightness issue, mine showed up after about a month of use.
I am also waiting to RMA or exchange at BestBuy once he seem to have all of the issues worked out since I have one of the relatively good ones now and don't want a broken one.
dead or stuck pixel
i have almost a half inch bar worth of dead or stuck pixels with more grey tint cloudy looking smugges..on the top portion of my screen..i can only see this when the screen has grey or anything in the grey family. i have not dropped, got it wet, or anythin to it..its been working great for me until about 4 days ago. how and what do i do about getting a rma. i have emailed asus but stilll not heard back..its realy starting to piss me off..this is going to be my 3 one..the other two i was still in my return time at best buy and game stop..this one i am not..any help will be great..would post pics but when i take the pics its hard to see or tell what i am talking about..
Had my prime for a little over a month and just started to notice that the number is wearing off! I use the tablet on portrait mode most of the time and my hand ends up resting on the label. Right now this is not a huge issue but being that these tablets have had so many problems I am a little concerned goings forward if an rma is ever needed.
Anyone else having this issue?
IMO it seems like a poor decision to have the serial number just a sticker on the bottom of the tablet. If only someone made a decent non-leather folio case for this thing it would be a non issue.
Anyone know what would happen if the tablet would need to be rma'd and didn't have a serial #?
Sent from my Transformer Prime TF201 using Tapatalk
The serial is also on the box the prime came in. Also you could write that number down or take a picture.
Well its a sticker.. so never meant to be permanent
So who cares?
permanent # is in settings so who cares about the sticker??? It gets no more permanent than that.
Has anyone else experienced "LCD mura" with their Primes, and if so, has the issue gotten any worse since you noticed it? LCD mura looks similar to light bleed, but not in corners of the screen. Rather, it is a small blotch/"bright spot" appearing anywhere on the screen. I have one such problem area that showed up after owning the Prime for about a month. It hasn't gotten any worse, but it's annoying on white backgrounds. I'm wondering how common of a problem this is. A Google search shows that it's a somewhat regular occurrence on cheaper LCD screens.
Ohhh, so *that's* what that is. I've had if for a while in one spot. Only noticeable on white backgrounds.
Yes had two such areas on my TF201. Had the sreen replaced under warranty.
mile high said:
Yes had two such areas on my TF201. Had the sreen replaced under warranty.
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What was the turnaround on the replacement? I have about 5-6 of those "white spots" now...
Have the spots come back after it was fixed?
My prime had 7 bright pixels!
They developed 2 months after I bought them..and kept increasing with time. These pixels will not go away with pixel fixer apps either.
Have sent my tablet for an RMA to get the LCD replaced. Fingers-crossed.
smrsxn said:
They developed 2 months after I bought them..and kept increasing with time. These pixels will not go away with pixel fixer apps either.
Have sent my tablet for an RMA to get the LCD replaced. Fingers-crossed.
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Looking forward to your follow up message when you get it back. This has been an amazing tablet. I want my spots fixed now!
garak0410 said:
Looking forward to your follow up message when you get it back. This has been an amazing tablet. I want my spots fixed now!
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Sure, will keep the thread updated when i get it back. Only 5 days (3 business days) so far. RMA On "Waiting-[WB5] Wait for Repair\Test\Aging" status.
had 2 on mine, they didn't get bigger or anything. thought i could live with it and decided that since every time I saw it I was pissed so sent it in for RMA. Sent in March 26th (they received it) and was returned April 8th back in my hands. SOOOOO Happy I did I now feel like this is the tablet I should have always had. Also my time may have been extended by also getting bt/wifi fixed (well partially fixed, usable now)
garak0410 said:
What was the turnaround on the replacement? I have about 5-6 of those "white spots" now...
Have the spots come back after it was fixed?
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I guess I had this on my TF101, A few white spots showed up, I sent it in for RMA, it came back and looked fine (they said they replaced the screen) but after a few months the white spots came back almost in the same exact spot. I sent it in for RMA a second time, this time they flagged it as CID (customer induced damage) I emailed Hai, and *****ed and complained saying they fixed it the first time and didnt flag it as CID, so why are they flagging it this time. The next day I got an email from Hai saying it was taken care of and was no longer considered CID, and was being repaired.. So it does seem the white spots return in some cases
I had one of these on my screen. LCD replaced in a day. But then there were other issues like them not connecting the screen properly so only half the touch would register. Ended up getting a refund.
Just noticed my second LCD panel has a developed light 5mm mura spot.
Not as bad as last time.
Same area as last time. Lower left corner.
Would be interested to hear where other's have found their mura spots.
I have a couple on my prime, towards the bottom of the screen in landscape - one is about 3mm by 2 mm the other about half that size - they do grate on your nerves once you can see them, especially as so much of what I do on my prime (kindle, email, word-processing, surfing the web) is against a white background. I've emailed ASUS and am looking into a RMA.
I had the same problem, right in the center of the screen, one bigger spot and two smaller.
Sent my Prime to RMA a month ago, still waiting for it. Seems that he replacement screen is not so easy to find, in Europe.
BTW, they not considered it CID, and they will repair it under warranty.
Update on my prime's RMA
My tablet is still in WB5 state for an RMA to fix 7 such bright spots. In multiple conversations with CSRs it was explained that other issues (unspecified) were detected after the repair, and the tablet is now waiting for some special components to be repaired.
I am still within 10-14 business days to repair period, so the RMA can not be esclated yet.
I regret having sent my tablet for LCD replacement. Will kepp posting any updates that I have.
I recall someone mentioning the below statement in some other forum...
"I hate apple. But atleast their Sh**t works and they support it"
How true!
FYI - I sent it to TEXAS repair center.
WTF! Just noticed a mura starting to form.....ughh every time I am happy with my prime I find something that P***es me off with it. I really want to love this tablet. I feel like I am prime-bipolar. Some days I am prime-manic and some days I am prime-depressed. /Sigh Asus why do you toy with my electronic emotions?
Sent from my EPAD using Tapatalk 2
I'm noticing a 3rd spot develop on mine - begun the RMA process. I'm going to brace my self to be without my prime for at least a month. (I survived without it for 40 years, I'm sure I can go a month...)
i had spots on my first prime (BCOK) but exchanged due to GPS (also had haptic feedback issue too).
Second prime (c10) has a couple spots in landscape about an inch from the bottom of the screen near the center. I have "kept an eye on it" as far as noticing it only when I'm really on a white background or anything. I usually use it for reading and/or taking notes on PDFs so I surprisingly haven't been bothered by it AT ALL. I actually forgot they were there until last week.
Anyways, if it gets any bigger or I get more spots, I'll send it in over the summer...
i have a tiny 2mm area which is really white, when i have a whitish background. It is imposibble to tell though when i have other colours on the screen. My tablets serial number starts with a B so it was one of the earlier ones. It just randomly happened one day but its not that big of an issue
i had 2, if in landscape they were just off center down and left, and a little further down and left like middle of lower left quadrant was the big 5-7mm one that really bothered me. Decided to eventually send it in they received unit march 26 was back in my hands april 13th ish (can't remember) i believe
I don't know if this is my problem or not -- When I have a black/dark screen, I can see two areas that are whiter than the rest of the screen. It's not individual pixels but splotches. I do not notice it on white or any other color background? I haven't decided if I can live with it yet or not - still hoping it will just go away! If this isn't LCD Mura, what would you call it?
Do any of you guys have white spot on your prime? Im not trying to be a pain in the ass but i paid a good amount of cash for it and was told about a white spot on lower area of tablet lol here are some pics the spot is easy to see
Sent from my Transformer Prime TF201 using xda premium
I have this too, though in a different spot. It only occurs when the screen is white, or close to white. I'm not sure what the problem is or if there is a fix.
I had the same thing. Ended up sending it in for RMA and getting it fixed song with other things.. They replaced the screen and all is well.
Oh ok so i can send it in to get fixed?
Sent from my Transformer Prime TF201 using xda premium
jesses_girl said:
Oh ok so i can send it in to get fixed?
Sent from my Transformer Prime TF201 using xda premium
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I've sent mine for the same problem.
It tooks ages to be repaired, but it will be repaired under warranty, so, I think, you can send it without any money loss (hopefully).
ok great thanks for the info so who do i have to talk to to get this shipped out like what nuber do i call or who do i email?
So im sending it in to see what they can do to fix it wish my tablet luck lol
Sent from my Transformer Prime TF201 using xda premium
my prime also has this spot. At least Asus is quite consistent with its failings too.
Sent from my GT-I9100 using Tapatalk
I sent mine in for the same thing. Was received March 26th, no update called in on 8th business day and was "escalated" so the RMA would show status. On April 5th updated to "repairing". Still hadn't heard anything since that so I called again today, they said since it was received on the 26th (even though RMA logged it as received April 5th so they look like they fixed it quicker) and I had proof with FedEx tracking # they escalated repair asking them to "expedite". We'll see how long "expedited" repair takes. Long story short for the same problem so far 2 weeks at facility and counting but yes it's a warranty repair.
update: received shipping notification today. Point of the story, don't let them walk all over you keep up on the repair process. I'll let you know if they fixed it and what they say they had to repair.
Its called LCD Mura. Its caused by a slightly thinner spot in the LCD display causing the backlight to be slightly brighter at that sport. i had it on 2 new primes and they both went straight back for a replacement...
off screen white spots
[ i m facing some strange issue in my canvad hd...i seen some white dots on screen during charging in off mode..when cell is not on...the charging image shows..in just above i seen white dots...i thought it dead pixel...but when i on my cell ..this dots gone...no dots there...only in off mode charging...they shows..what is this..ny idea...
Or nyone facing this issue ?
Okay, so I woke up this morning and I noticed what appears to be a patch of dead pixels or a screen bleed on the upper left hand corner on my EVO LTE. To be perfectly honest I'm not sure which of the two it is as I have been fortunate enough to not have this issue before. I attached an image in hopes someone can tell what it is exactly, and if it's covered buy the manufacturer's warranty. Either way it kinda blows because if it is covered I know they would probably just send me back a device with the new Hboot. But I just can't take my eyes off of that damn patch :crying: .
Shizz
Yeah its covered as manufacturers defect
I just noticed the same problem with mine. (see attched pic) I baby phones and it has never been dropped. So what did you end up doing about yours?
--Steve
Are you're screens clean are you sure that those are dead pixels
Sent from my EVO using xda app-developers app
Yea I'm sure, my screen is in perstine condition...its more like a bleeding pixels
Sent from my EVO using xda premium
it might be cover under warranty if the repair facility does find any signs of CID (customer induced damage). but that will only matter if you are not unlocked and/or rooted. just a heads up
edit: and yes OP, you are correct. when you got your phone back, it would be updated.
It will be exchanged most likely with no questions as screen issues ate covered under manufacturing warranty. As far as the rooting, Sprint allows rooting so only thing that could hold you back is signs of damage resulting from you opening up the cell which doesn't appear to be the case. If you return to Best Buy it should be new exchange without any questions, they have been the best for me so far.
Sent from my EVO using xda app-developers app
waterbound said:
It will be exchanged most likely with no questions as screen issues ate covered under manufacturing warranty. As far as the rooting, Sprint allows rooting so only thing that could hold you back is signs of damage resulting from you opening up the cell which doesn't appear to be the case. If you return to Best Buy it should be new exchange without any questions, they have been the best for me so far.
Sent from my EVO using xda app-developers app
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you may in fact be correct as far as sprint goes, but HTC will be a different story. and in my experience, all carriers refer customers back to the manufacturer in cases like that anyway.