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Hi all, my first post here. I'm looking to upgrade from my HTC Shadow (now that's what you call a legacy devide) and move on to bigger and better stuff. What's everyone's general opinion of the ERIS? Big can't miss, or is it a phone that I'll regret buying in a few months?
I've been watching on craigslist and have noticed some awesome deals for this phone (~75-100$) Is that reasonable, too high, or too good to be true?
I'm also thinking of joining page plus and getting away from the whole contract thing so if anyone's had big issues with the eris and that whole concept let me know.
Thanks for any help. I've been going through some of the posts here. good stuff overall.
The eris is awesome. Its even better rooted. It may not have all the options newer phones have now but for a smart phone its a great choice. The price you found is good too.
Sent from my GSBv1.7-ERIS using Tapatalk
thanks labnjab. I'm definitely interested in rooting the phone. Would this screw with the page plus thing? I wouldn't think so since basically page plus sounds like it's the verizon network, but I've never rooted anything.
Totally in love with mine. Stock, it kinda sucked, but rooted and it's a totally different phone. Freedom to make it what you want.
I was never into phones before the Eris. Had a Blackjack for a while; totally unimpressed, even back in its day.
Eris definitely ain't a power performer, but definitely bang for buck.
Not too many retired phone with this level of support.
If you can pick one up cheap with no contract, I'd recommend it.
The downsides would be, space as apps continue to grow, breaking the 10mb barrier and beyond. CPU, and lack of dedicated hardware graphics may be a problem soon as more apps are written to target the hardware of higher end phones.
I'll have mine another year unless I come across a cheap no contract deal. But the Eris with Android 2.3.2 does everything I need it to. No compelling reason to upgrade for me yet.
I love the small thin form factor. Couldn't imagine carrying around some of the bricks their pushing now.
Sent from my GSBv1.7-ERIS using XDA App
Personally, I think now is a bad time to be thinking of getting an Eris. The #1 reason I got this phone was that it was free for me through a website other than Verizon. Actually had a $50 rebate, too, although I had to wait five months before being allowed to redeem it, so I actually got paid to get this phone.
Of course, the developers and other users here have made this phone much more interesting than I would've imagined.
The price mentioned does seem reasonable for being without a contract, but being without a contract isn't that important to me. I can go through the same website as I did when I got the Eris and get a brand new Incredible for free, now.
I doubt if I will be upgrading to anything, however, until January 2012, hopefully right after the apocalypse so that I can get any Android for free.
if you have made it this long with your Shadow without being tempted by the newest, shiniest phones, you would probably be happy with an Eris. it is a great phone which has lasted way longer than the one year i planned to keep it for, thanks to all the great dev work here on XDA.
not sure how much longer we will be able to keep up with the increasing demands beyond Gingerbread, but if you are content with features currently offered by Froyo and GB, Eris would be a solid option. i would gladly buy this phone again.
The Droid Eris will not disappoint. I got mine for $100 on ebay around Christmas time, and have loved it ever since. Rooting rocks this phone's world. It shouldn't affect anything with your page plus contract.
But I've got my eye on the Incredible and Thunderbolt. Both of those phones are great contenders. Judging from your past phone history and waiting out on smartphones for this long though, the Eris will be a great start for you, I think!
The battery life for this phone is pretty good, I've gotten it to last the whole day on one charge. The call quality is decent, pictures/videos are okay. The features of this phone are really what blow it away.
A lot of these Android phones do a lot of the same things, it really comes down to, how fast do you want your phone to be, how many things do you want it to be able to do at once, things like that.
Thanks everyone. Got the phone today. It's in awesome shape. Turns right on FAST, nothing like the shadow which took about 2.5 days to boot. I like it. So, now that I've committed, what should be the first things I do to make this phone even better???
Never done any of this stuff so I need pointed in the right direction by those wiser than myself.
I don't know about wiser, but how about someone who just did this last week.
First go here and read the first 4 posts.
Google all terms you don't understand. Then Thank your lucky stars you don't need to do all that gain root.
Go to Market and download one-click root. Follow instructions. Once you have root donate as instructed. Browse forums here to decide which ROM to load.
I like my Eris, but it is a stop gap and always was. I should have swapped it for the Incredible when that first came out. But my other phone broke and was in a bind - 2 weeks before the Incredible was being rumored to launch.
The Eris does more then I EVER expected it to and it is a good phone. The memory is what kills me, and the speed. It feels snappy, but it is too slow some of the more intensive apps I want to run.
The size of the Eris and lack of a physical keyboard is what sold me on it, and what I still like. I will hate to have to go to a brick phone again, I got rid of those in the 90's.
Root and Custom ROMs restored life to my Eris, which was about to become one with a brick wall at 200 miles an hour on the stock firmware. The stock 2.1 Sense ROM is pretty slow and overall not the greatest Android experience, but if you root and flash something like GSB, you won't regret it.
Like everyone else said, Android is Android, it's all a matter of how fast you really wanna go. Any feature that newer phones have that the Eris doesn't is pretty much totally based on hardware limitations (i.e: HD video capture, 4G, etc.). The nice thing about it though is it's small, unless you're into the whole 32" TV in your pocket deal. Slides right in and out of your side pockets and doesn't cause carpal tunnel when typing.
Once you root, as listed in a previous post, find a rom you like and install. There are several listed in the developer section of the Eris forum (http://forum.xda-developers.com/forumdisplay.php?f=554). Instructions on how to flash are included in most threads. Ask if you need further assistance!
i love my cute lil eris.
i wan running stock 2.1 for the longest time then finally took the plunge into 2.2 and now 2.3
HTC sense is why i bought this lil bugger, even though it can barely run it sometimes. in my opinion the stock rom on this isnt that bad for someones first android phone.
iv been very happy with my eris, but its almost upgrade time, sad to see this lil guy go. i usually sell my old phones to help pay for the new one but this time i might keep him around just for the memories <3
RA recovery is better then clockwork(my opinion) remember to flash that
Ok so I like never drop my phone, I'm really good about keeping it nice and clean, but I don't have a case. So the other day at a school pep rally I dropped it and it got stepped on and all and I'm so upset that it got all scratched up, maybe one or two little cracks and its really bothering me
so anyway, does anyone know anyway to get a hold of a new screen online or somewhere to replace it or something cuz I couldnt find it?
Short answer...can't find them for sale. And when they are made available they will likely cost $200 or more.
Long answer.....
A big part of my business is repairing smartphones. And unfortunately Samsungs are the most expensive screen on the market.
It's a trade off of sorts. Any samsung screen is a factory oem part, thus the cost.
Where as iPhone, that had Samsung making many of their screens, has much cheaper screens available because third party companies, Hong Kong / China, make lower quality parts for much less.
So while it's nice having a true factory replacement for the phone, something that is incredibly hard to get for the iPhone (call up foxconn), it's much more expensive, as in $150-$200, iPhone being around $35.
And for some messed up reason Samsung screens have been getting extremely hard to find.
The two bigger smartphone part places online: repairsuniverse.com and globalrepairparts.com (requires business license to purchase from) don't have a screen for the I777, and out of stock for the infuse.
I've been having a tough time finding one for the infuse ($150ish). Most places that had them are out of stock (ebay has had some posted the past couple days but I've never bought from those sellers, hopefully they turn out reliable). And it's been that way for a few weeks. Even the websites you've never heard of, don't have them in stock. Tried buying from one that listed it as in stock, next day they refunded the money. Their reason - not in stock and not sure when it will be.
I don't know what's going on with Samsung screens being so hard to find, but I hope it ends.
And as far as replacing, super easy. One of the easiest phones to work on. Most Samsungs have the same in general layout. Watch a video on YouTube for replacing the Captivate's screen and you'll see what I mean.
If you do replace it, and your old screen still displays a picture, sell it. You'll probably be able to get $100 for it, even with the cracks.
Sent from my SAMSUNG-SGH-I777 using XDA App
ok thanks alot man, cuz i probably would drop 150 for it if I can get the chance for it, but I'd kinda wanna wait until I can start to see it come out in bigger numbers just for reliability's sake
If you ever do see it, or better, a few of them, on one of those sites it'd be great if you'd post that back here, thanks.
Will do. I've been checking every week.
Sent from my SAMSUNG-SGH-I777 using XDA App
Finally got my prime after so much stress and work. Was so EXICTED.
First off the bat, I noticed it was kinda sluggish. Maybe I expected too much oh of it but when switching to portrait mode from landscape, it could take up to 3 seconds and shudder (unlike my iPad 2).
The browser was SO slow oh my god. Went side by side with my iPad 2 and the iPad 2 destroyed the prime. Often times the prime would just give up half way through loading the page and I had to click refresh.
What's up with the keyboard? I've been typing on tablets for so long and am really fast. Often times when I typed something, the prime didn't recognize me clicking space and words were mashed together. Almost never have had this problem before and it was common on the prime.
The native books app is TERRIBLE. I had this 500 page PDF I wanted to read and got it on my prime. The books app would freeze up and take up to 10 seconds sometimes to load the next page! Thankfully I went to the android market and found a third party one.
Overall, even with ICS, it doesn't feel as snappy or responsisive as iOS (and trust me, I HATE giving apple credit). I can't see myself actually achieving a task on this, like typing something up or looking up something with the slow browser. It didn't have smooth enough transitions and I hated to see it shudder.
So yes I am SO upset. I don't even want to recap the trouble and time input to finally getting one of these. Either you suck Asus, my unit is messed up(doubtful), or I have been spoiled with iOS and android is second rate. Thank you
Ok, I'll bite:
Finally got my prime after so much stress and work. Was so EXICTED.
First off the bat, I noticed it was kinda sluggish. Maybe I expected too much oh of it but when switching to portrait mode from landscape, it could take up to 3 seconds and shudder (unlike my iPad 2).
that is odd - are you using a live wallpaper? if so that can happen sometimes. Also can you tell if its happening with specific apps or the entire tablet? that happens to me every time I use the Best Buy app and a few others - its the apps fault. But it could be your tablet. There is also a setting to look for that you can tell the tablet to auto detect orientation or to force ti one way ot the other - double check what that is set at
The browser was SO slow oh my god. Went side by side with my iPad 2 and the iPad 2 destroyed the prime. Often times the prime would just give up half way through loading the page and I had to click refresh.
The stock browser sucks. get Opera Mobile. It is free. The stock browser is better with ICS now. I ditched the stock browser after 2 days and this is my 4th android device in less than 4 years and I've never switched browsers until now. This appears to be common but easily reolved by using another browser (no different than using Chrome in stead of IE on your PC for example
What's up with the keyboard? I've been typing on tablets for so long and am really fast. Often times when I typed something, the prime didn't recognize me clicking space and words were mashed together. Almost never have had this problem before and it was common on the prime.
The default keyboard is Swype I believe. Check out it's swype feature, it's pretty cool. You trace works instead poke out letters. LOTS of keyboards to choose from. I recommend SwiftKey x for Tablets
The native books app is TERRIBLE. I had this 500 page PDF I wanted to read and got it on my prime. The books app would freeze up and take up to 10 seconds sometimes to load the next page! Thankfully I went to the android market and found a third party one.
I kinda like the default reader, but I have a nook so I have a library there and therefore prefer to use that app. This tablet also come preloaded with the Kindle app. All of those eReader apps are free. and they all work slightly different. Find one you like and then stick with that one. Check out free book samples while you are testing them.
- also have you rebooted after you installed ICS? I mean a nice long and slow shut down, walk away, come back later, turn it on, walk away, don't touch it, and then let it load back up....no touching for 15 minutes? t=That s no science but just a recommendation from past experience flashing roms and OSs etc.
Overall, even with ICS, it doesn't feel as snappy or responsisive as iOS (and trust me, I HATE giving apple credit). I can't see myself actually achieving a task on this, like typing something up or looking up something with the slow browser. It didn't have smooth enough transitions and I hated to see it shudder.
something is not right for it to be THAT bad. I wouldn't expect a brand new, less than one month old release of a new tablet and only one day into a brand new OS to prefer anywhere close to iOS. Ever. If Apple is due credit where they are due - for $800+ someone can walk away with a beautiful tablet that is nearly flawless It sounds like something is slowing your way down, really bogging it. Have you tried killing the tasks (there is a widget fot that now, and rebooting? You could try that before you do the longer walk away reboot. You could also get OS Monitor and see what is hoggin on your CPU.
So yes I am SO upset. I don't even want to recap the trouble and time input to finally getting one of these. Either you suck Asus, my unit is messed up(doubtful), or I have been spoiled with iOS and android is second rate. Thank you
Noting you mentioned is related to hardware so it is not Asus. If you've never used Android then you probably =bly aren't familiar with the variety of settings you can change and ways you can tweak things to help youself trouble shoot some of these problems. I hear you there buddy about the PIa of getting one of these to begin with!! took me over 3 hours on the phone just to get my ordered changed even though I had an email with exact instructions on how to do it. Apparently they didn't tell the CSRs how to do it.Did you get yours from Best Buy? If so, yo are probably still within your 30 days return period. You could return out and wait for a new arrival exchange unit to come in.
slugbug2010 said:
Noting you mentioned is related to hardware so it is not Asus.
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Personally it ALL sounds HW related to me...
OP....If the tablet was up to the task you would be getting better performance.
Yes, there seems to be some happy people out there but as it's been PROVEN that there are MAJOR problems with the TFP.. I'd be more than likely to say it's because these people have a high threshold for putting up with garbage, rather than them experiencing less problems than everyone else.
If you dislike spending good money afte bad on HW that [email protected] WORK PROPERLY then yeah.. go ahead, buy it.. but if you like value for money.. kick it to the kerb.
I have read up on this constantly for the past 2 months... TBH, this tablet is a piece of ****.
Someone Walkin' said:
Personally it ALL sounds HW related to me...
OP....If the tablet was up to the task you would be getting better performance.
Yes, there seems to be some happy people out there but as it's been PROVEN that there are MAJOR problems with the TFP.. I'd be more than likely to say it's because these people have a high threshold for putting up with garbage, rather than them experiencing less problems than everyone else.
If you dislike spending good money afte bad on HW that [email protected] WORK PROPERLY then yeah.. go ahead, buy it.. but if you like value for money.. kick it to the kerb.
I have read up on this constantly for the past 2 months... TBH, this tablet is a piece of ****.
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Do you have one? No? Then you should probably stfu...lol. It is a great tablet and has really good hardware. The only known HW issue that I am aware of is GPS. The Prime is a great piece of technology and I am no fanboy. It has issues but nothing like what you mention or what the OP mentions, IMO. If the OP is having that type of trouble they describe then I recommend returning it because that is not the experience i have had at all.
The stock browser, btw, is better than Opera Mobile on ICS. It was crap on HC though.
android sucks lesson learned
I thought your OP seemed a little trollish. Now we know you are a big A fanboy that came to enlighten the Android faithful about the second coming of Jobs. Thanks. We weren't aware that Android was completely inferior to iOS. Now that we know I am sure we will all sell our devices and get in line at the closest Apple store.
Really though for what it's worth, I think Apple is great for a lot of people. I would recommend it to my wife now that Sprint has the iPhone even. It will probably be her next phone. She will probably have an iPad at some point even. So, I'm not sure why there has to be such a divide.
That said, I really can't imagine what would possess someone to create an account on XDA and pretend that their Prime is worse than their iPad 2 just to put out the idea that Android is ass. BTW, most of us have so much experience with this OS that even if it was complete ass we would be so used to the smell that it wouldn't bother us to be all nose deep up in it. Luckily that isn't the case. I know you want it to be. You really wish it was. But..
Android is a great platform with a ton of great developers. Now that Jobs is dead, Apple is likely destined to go back to where it was just before he rejoined their ranks. It's going to take a lot longer now because of all of the iOS worship though.
Anyway, I hope you find a buyer for your Prime if you ever had one. Thanks for letting us know that all of this Android development and enthusiasm is for not. I can't believe I wasted this much time on it...whew. Thanks again. You are awesome. You look really cool with those white headphones too. Sick. I love it. Later el f*cko.
I crack a little smile every time I read such glorious, intelligent, well thought-out posts!
I would say return it for sure. No reason to stick with it and be disappointed.
Have people lost their ability to criticize products without sounding like they just came out of the womb (not talking to you OP, but some of the other thread commentators in this thread)?
Unfortunately I've had the exact same experience as the OP with the Prime I bought to replace my Ipad2. I'm severely disappointed in the performance, especially the stock browser. I know people say to download a browser from the market, but do they really expect all customers to do that? That is their solution?
tbns said:
I crack a little smile every time I read such glorious, intelligent, well thought-out posts!
I would say return it for sure. No reason to stick with it and be disappointed.
Have people lost their ability to criticize products without sounding like they just came out of the womb (not talking to you OP, but some of the other thread commentators in this thread)?
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Looks like there are apple fanboys in our forum again desperate to find something to gloat about. they are like hawks and troll this forum to tarnish this product as much as possible. They are scared that Apple may finally lose its marketshare now that there are MUCH better options. Don't be fooled by them!:
I find it sad that anyone that questions this tablet is immediately branded an apple fanboy.
slide83 said:
I find it sad that anyone that questions this tablet is immediately branded an apple fanboy.
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I'm not on the apple fanboy-branding bandwagon either; I've used iPads, iPhones, and own an iMac. My better half has an iPhone, and it just plain works - period. The iPhone just works, while I sit around tinkering with aftermarket android apps, changing themes, flashing ROMs which might or might not work. So you won't see me criticizing love for Apple. It's fair to compare the two. But there's a mature and constructive way to criticize.
The second response to this post had the phrase "TBH, this tablet is a piece of ****." Wow, what a revelation! Could we scrape the bottom of the barrel anymore when it comes to intelligent observations about the tablet? The OP says it's possible his unit is messed up, but he says 'doubtful'. The title of his thread includes "or does this tablet suck." We are on a TFP forum. Come on. My tablet runs well. I have extensive experience with iPads and other tablets. The TFP runs beautifully for me; and now with ICS, the stock browser is fine. So YES, your tablet is probably messed up in some way or another. Or I just got some lucky batch that performs above and beyond yours.
I understand that others are not having the same experience and are frustrated, but I would take advantage of their retailers return policy and return/replace the tablet. I've already had to replace mine. I'm debating seriously about returning it in order to get one of the newly announced CES tablets. But you won't see me typing half-assed, dumbed-down posts that are clearly written to stir up the pot.
My personal experience
I've had my Tranformer Prime maybe close to 8 months.
Now it's running JB 4.1.1 Stock ROM which was updated OTA.
I do find this tablet rather sluggish. Switching from one app to another takes a few seconds.
Moving from one page to another when viewing PDF files is a chore! I do personally feel it's hardware issues. Not so sure whether it'll be solved by rooting and changing ROMS but I do find myself using my Note2 more often than my tablet just because the latter is super fast!
guntherfurlong said:
I've had my Tranformer Prime maybe close to 8 months.
Now it's running JB 4.1.1 Stock ROM which was updated OTA.
I do find this tablet rather sluggish. Switching from one app to another takes a few seconds.
Moving from one page to another when viewing PDF files is a chore! I do personally feel it's hardware issues. Not so sure whether it'll be solved by rooting and changing ROMS but I do find myself using my Note2 more often than my tablet just because the latter is super fast!
Click to expand...
Click to collapse
I was also having problems with mine after the ota and called customer support to find out about doing a factory reset, whereupon they said they were aware of problems and that it needed to be returned and flashed by them. It was picked up on Monday and is in repair now.
sstar said:
I was also having problems with mine after the ota and called customer support to find out about doing a factory reset, whereupon they said they were aware of problems and that it needed to be returned and flashed by them. It was picked up on Monday and is in repair now.
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Thanks for the reply.
I'm confused. So there IS a problem with the OTA update to JB? Why send it back? Can they ie ASUS do something about it?
Can't you do the factory reset yourself?
guntherfurlong said:
Thanks for the reply.
I'm confused. So there IS a problem with the OTA update to JB? Why send it back? Can they ie ASUS do something about it?
Can't you do the factory reset yourself?
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They said some people are having a problem and that me doing a factory reset would not sort it but they could, hence them asking me to return it for them to reset. If you explain that your problems have occurred since the ota I would hope that they would recall it and at the very least test it after their service.
I hope this helps, I will post again after I receive it back, which hopefully will be a couple of days after easter.
Sent from my Touchpad using Tapatalk 2
sstar said:
They said some people are having a problem and that me doing a factory reset would not sort it but they could, hence them asking me to return it for them to reset. If you explain that your problems have occurred since the ota I would hope that they would recall it and at the very least test it after their service.
I hope this helps, I will post again after I receive it back, which hopefully will be a couple of days after easter.
Sent from my Touchpad using Tapatalk 2
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Thanks alot. Please keep me posted. Maybe I should try hard reset it.. see how that helps.
guntherfurlong said:
Thanks alot. Please keep me posted. Maybe I should try hard reset it.. see how that helps.
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I hard reset mine several times and for me it didn't make a difference but no harm in trying.
Back using my HP TouchPad which is smooth but much heavier and without the same aspect ratio for video or HDMI out and of course the advantages of the dock. So I am looking forward to getting it back.
This is a video of the note reviewed by regular people on the street. Can't say I agree with them but here it is.
http://www.cnet.com/8301-17918_1-57...-note-the-wrong-type-of-bulge-in-your-pocket/
Sent from the SuperStreak! ;-)
The people they interviewed actually seemed pretty open to it - more so than I would have expected. I was expecting more wide-eyed BGR-type reactions, but at least the woman in the middle of the video seemed like she wanted to keep it.
I was slightly surprised to see that both of the guys thought it was too big for a phone, when both of the girls seemed all for it. I still don't get the first guy's opinion that carrying two devices is more practical than one that can fit both bills quite well. Also, the second guy doesn't realize the hypocrisy in his opinion. He says the stylus is just one more thing to carry, one more thing to use, and doesn't like the idea of it; even though it is stored inside the device and you don't need to use it....hmmm? Then he goes to say that he likes carrying two devices around more so than the possibility of having both in one pocket-able design. Doesn't add up in my mind. I don't think I will ever understand the full power of the iSheep.
I think the girls are smart and realize the true potential of this device. They realize that they shouldn't care if somebody thinks their phone is huge, that it is still pocket-able, and it can be a very useful all-in-one device.
First off: I am not anti-Google. I use all the main Google apps. I have had four Android phones, own 2 Nexus 7's and would take Android over iOS any day of the week.
But...
I am through with this piece of crap that passes for the Nexus 10.
Since buying this thing when it first came out I have had to put up with dodgy wifi connections, creaky flexing back panels, random freezes and reboots, and - worst of all - deal-breakingly poor quality control on the screens. I have been through several RMAs with Google Play (to the point where they are refusing to send me any more replacements - and at the moment they are not even replying to my emails) and am now on my 5th device. All of the devices have had unacceptable levels of light bleed, and - worse still - blotchy screens with uneven yellow or blue tints. I have been through nightmares with the Play store and TNT trying to get devices returned and shipped, and have a pile of email correspondence so long that it could be turned into a Peter Jackson trilogy. The Play store is staffed by some of the greatest morons that I have ever had the misfortune to have to deal with. I have constantly been given wrong or misleading information, and have had to harass and badger them at every stage to get anything done. I still have a device listed as 'pending' on my Google Wallet that has long since been returned, despite being told on numerous occasions that an 'expert' was going to remove it.
For anyone with a perfect device, or who is just happy with their's however it is: I am genuinely pleased for you. This could, and more importantly, should, have been an amazing piece of kit. But as it is, my time with the Nexus 10 has been, without any shadow of a doubt, the absolute worst customer experience I have had in my entire life, by a long country mile.
My blotchy, creaky, light bleedy slab of **** is going back. I'll be getting a full refund and returning to my long neglected iPad. Which actually works like it's supposed to.
YMMV
my two cents
When you got the second sample and were still unhappy then it was masochistic to keep trying. You should have given up and ended the pain way before getting to the fifth device. Clearly it is not designed to the quality you require and most, if not all, of the samples were probably typical of the quality of everyone else's.
Crap is in the eye of the beholder. Many others, including myself, are not sensitive to the defects you point out. I don't care about an occasional reboot (which only happened in the first day for me), the light bleed, case cracking sounds, etc. Different people have different needs.
You were asking the support people to make the product right for you, which is probably impossible given that particular design. How do you expect them to behave? They certainly aren't going to say the nexus 10 is **** and they also can't say that you are wrong. The nexus 10 is not **** for most people and you are not wrong for wanting a particular level of quality.
To make a long story short you should walk away and spend your energy finding something better instead of banging your head against a lost cause.
+1 for "my two cents"
Well it took me forever to get a good one... Returns and repairs but its pretty good now.
Funny you praise the nexus 7 while cursing this one. I got 8 crap n7s in a row. Finding one without bleed and lifted screen is like finding a unicorn. The ones not plagued by screen issues are pretty cool... The same can be said for the n10.
Sent from my Nexus 4 using xda premium
boominski said:
First off: I am not anti-Google. I use all the main Google apps. I have had four Android phones, own 2 Nexus 7's and would take Android over iOS any day of the week.
But...
I am through with this piece of crap that passes for the Nexus 10.
Since buying this thing when it first came out I have had to put up with dodgy wifi connections, creaky flexing back panels, random freezes and reboots, and - worst of all - deal-breakingly poor quality control on the screens. I have been through several RMAs with Google Play (to the point where they are refusing to send me any more replacements - and at the moment they are not even replying to my emails) and am now on my 5th device. All of the devices have had unacceptable levels of light bleed, and - worse still - blotchy screens with uneven yellow or blue tints. I have been through nightmares with the Play store and TNT trying to get devices returned and shipped, and have a pile of email correspondence so long that it could be turned into a Peter Jackson trilogy. The Play store is staffed by some of the greatest morons that I have ever had the misfortune to have to deal with. I have constantly been given wrong or misleading information, and have had to harass and badger them at every stage to get anything done. I still have a device listed as 'pending' on my Google Wallet that has long since been returned, despite being told on numerous occasions that an 'expert' was going to remove it.
For anyone with a perfect device, or who is just happy with their's however it is: I am genuinely pleased for you. This could, and more importantly, should, have been an amazing piece of kit. But as it is, my time with the Nexus 10 has been, without any shadow of a doubt, the absolute worst customer experience I have had in my entire life, by a long country mile.
My blotchy, creaky, light bleedy slab of **** is going back. I'll be getting a full refund and returning to my long neglected iPad. Which actually works like it's supposed to.
YMMV
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Cool story
You know, I can see your point, but I can't see how it merits a new thread here.
What do we gain from reading it? What do you gain from us having read it? (I can totally understand what you gained by writing it, but why not pin in on a wall, be it real or virtual?).
Randomwalker said:
You know, I can see your point, but I can't see how it merits a new thread here.
What do we gain from reading it? What do you gain from us having read it? (I can totally understand what you gained by writing it, but why not pin in on a wall, be it real or virtual?).
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It is possible @boominski is a troll. Just saying.
Randomwalker said:
You know, I can see your point, but I can't see how it merits a new thread here.
What do we gain from reading it? What do you gain from us having read it? (I can totally understand what you gained by writing it, but why not pin in on a wall, be it real or virtual?).
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Click to collapse
He is sharing his bad experience. Anyone looking to buy a Nexus 10 should be aware of both the good side, and bad sides.
espionage724 said:
He is sharing his bad experience. Anyone looking to buy a Nexus 10 should be aware of both the good side, and bad sides.
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There is a difference between useful sharing of a bad experience and trashing it. He seems to be saying that he was harmed and the world owes him something. No company owes anyone anything unless they misrepresent the product or are outright fraudulent.
I actually feel sorry for the support team on this one. Sending 5 units is beyond the call of duty. I would quit responding to his emails also. A friend of mine worked in support and he called these customers "screamers". There was nothing you could do to make them happy. He wanted to tell them to give up and buy a competitors product but he could have lost his job for saying that.
It is *possible* he is an apple fan coming here to troll. I'm not accusing him but I've seen this on other forums many times. The fact that he says he is going back to his iPad is a clue.
I feel so sorry to the customer service handle your case.
Such customer shall be doing such job to learn the lesson.
Requesting 5 times changing was ridiculous. If 2nd change not fulfil your requirements. Stop continue and by just requested for full refund as it was known the thing never right nor matter how many times you change it.
It was great for your continue using back your satisfied iPad.
Think twice in future before repeating such hilarious attitude.
Idk, on one hand, if he really wanted the device, 5 tries at it doesn't seem too bad. On the other hand, if decent QC was actually existent, then so many replacements wouldn't have to be issued to find an "acceptable" device (for $400 I wouldn't deal with excessive screen bleed nor a creaky back either; luckily I have neither on my first device though).
So, it's either deal with the QC flaws on a $400 device, or annoy CS because of lack of QC. Maybe annoying them will actually make Google/Samsung do some better QC
As for the Apple part, I do agree it is kind of unnecessary. But then again if that's the tablet that works for him, then meh.
mchahn said:
There is a difference between useful sharing of a bad experience and trashing it. He seems to be saying that he was harmed and the world owes him something. No company owes anyone anything unless they misrepresent the product or are outright fraudulent.
I actually feel sorry for the support team on this one. Sending 5 units is beyond the call of duty. I would quit responding to his emails also. A friend of mine worked in support and he called these customers "screamers". There was nothing you could do to make them happy. He wanted to tell them to give up and buy a competitors product but he could have lost his job for saying that.
It is *possible* he is an apple fan coming here to troll. I'm not accusing him but I've seen this on other forums many times. The fact that he says he is going back to his iPad is a clue.
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Not trolling at all. Actually reading this on my Nexus 7 rather than my iPad. Android is so far ahead of iOS it feels like a backward step to have to use it. Was going to sell the thing if the Nexus 10 turned out right. Such a shame since the N10 pisses all over the iPad in every respect. Apart from the defective screen, obviously. I can overlook the creaks (put it in a case) and the light bleed (don't watch films in the dark).I can even overlook the WiFi and reboot issues, but an uneven screen is a deal breaker. I use my tablets primarily for reading, so yellow patches are highly distracting. And as for the Play Store staff: I have come across some who have been extremely helpful, but I've also been repeatedly given wrong information, lied to and messed about. The customer service is genuinely appalling. As for just giving in: it took me three exchanges to get a decent iPad (uneven screen again), so am not inclined to throw in the towel. What would make me happy? A reasonably uniform screen. I'm not looking for perfection. I know these are mass produced consumer products. But equally I see no reason to spend £300 on something sub-standard. If Google don't want me returning things then they should get their quality control sorted out. And yes - writing this has been cathartic.
Good bye
Sent from my Nexus 10 using Tapatalk HD
espionage724 said:
He is sharing his bad experience. Anyone looking to buy a Nexus 10 should be aware of both the good side, and bad sides.
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Click to collapse
As someone who has worked in retail for 17 year in positions that involve selling the general public goods what you hear from over the top customers is usually about 40% truth and 60% exaggeration in the hopes it will escalate their problem and get it resolved quickly to `their' satisifaction. Typically what is considered `their satisfaction' is a set of goal posts that never stops moving.
The replacement collectors I pay no attention to.. There is one dude around here that his signature is how he's had 5 Nexus 10 replacements and 5 Nexus 4 replacements.. Seriously.. I can't take that seriously..
styckx said:
As someone who has worked in retail for 17 year in positions that involve selling the general public goods what you hear from over the top customers is usually about 40% truth and 60% exaggeration in the hopes it will escalate their problem and get it resolved quickly to `their' satisifaction. Typically what is considered `their satisfaction' is a set of goal posts that never stops moving.
The replacement collectors I pay no attention to.. There is one dude around here that his signature is how he's had 5 Nexus 10 replacements and 5 Nexus 4 replacements.. Seriously.. I can't take that seriously..
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Which part of my post do you think is an exaggeration? The part where I said that I wasn't looking for perfection, could live with light bleed, wifi drop-outs and reboots, but drew the line at wanting a 'reasonably' even screen in terms of temperature and light distribution was a clue as to what I consider my 'goalposts' to be. My iPad isn't perfect: the screen is not 100% uniform and it has minor light bleed. My Nexus 7 isn't perfect: it has some light bleed, wifi drop-outs and the screen flicker issue. My Android phone isn't perfect: the screen is not 100% even. But are they acceptable? Yes. Because. even though consumer devices are not perfect, they are of a 'reasonable' quality.
That = 'goalposts'.
Why is that too hard for some people to understand?
Nothing in this world is perfection.
From all you write, you are finding for perfection but just not admit only.
Why life so hard? You can't be happy and satisfied forever as you are too towards for perfection. They is no such thing in this world!
this thing is sooo slugish and freezes after 4.2.2 update
this thing is going to my sisters 7 year old. I already told him if he drops and breaks it he will be doing us all a favor. ever since the 4.2.2 update it became laggy in all areas.
i think the only good thing about this thing was the ppi.....i did a lot of ebook reading.
I ordered ( just got the confirmation from microsoft) a surface pro. sorry google, i tried so many times along with 4 rma's and i just cant do this any more. please open those brick motar stores you keep talking about. it will make it easier for us to return your products.
...joe
The customer service representatives tell you to return it until you get one you are satisfied with. Not the other way around. They are quick to offer another RMA. I stopped after the second one had horrible light bleed because I didn't want to play THEIR game any more. I got a refund and got the hell out of the crappy RMA merry go round. I'm waiting to hear if they have fixed the quality control issues but sadly it still sounds like a crap shoot.
voodooevil said:
this thing is going to my sisters 7 year old. I already told him if he drops and breaks it he will be doing us all a favor. ever since the 4.2.2 update it became laggy in all areas.
i think the only good thing about this thing was the ppi.....i did a lot of ebook reading.
I ordered ( just got the confirmation from microsoft) a surface pro. sorry google, i tried so many times along with 4 rma's and i just cant do this any more. please open those brick motar stores you keep talking about. it will make it easier for us to return your products.
...joe
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Click to collapse
Really? for me after 4.2.2 I find the tablet is more responsiveness and battery life is improved - not sluggish at all. I have not had a reboot so far while using the tabet but did experience a few wifi drops (reconnected after a few seconds). Still trying to figure out where wifi drops happen as I'm running a Asus RT-N66U (with Tomato firmware).
I am running stock and lost root after the OTA upgrade. Have you tried a factory reset?
I genuinely can't believe that people see the need to RMA their N10 (or any device) due to the smallest things that they've found by specifically looking for them. Yes my N10 has light bleed and yes it did have problems with rebooting (before 4.2.2) but it doesn't bother me.
I would never use an LCD screen on full brightness in a dark room so will never notice the small amounts of light bleed it has. The reboots are a software issue that can be fixed by an update and are so infrequent that they are almost insignificant anyway. And a 'creaky back' definitely doesn't warrant getting the thing replaced; it's plastic so is bound to creak when you purposely flex it which you're not supposed to do.
Is anyone else shocked by the sheer number of people that will happily request multiple replacements because of the stupidest things and then wonder why the price increases or the customer service seems rushed? They've somehow got pay for all the testing, repackaging, restocking and reselling of these apparently 'defective' devices.