Hi everyone,
I just bought the Xperia S from the Sony store. I just finished downloading all my apps. While I was customizing my screens, this error message keeps popping up "Sorry! The application Xperia Home (process.com.sonyericsson.home) has stopped unexpectedly. Please try again.
"Force Close". I keep hitting force close but it keeps popping up. I did a hard reset on the phone 5 times and it's still appearing. I called Rogers and they couldn't help me and told me to return it to Sony. I can't believe this is happening to me. I just bought the phone and didn't even get a chance to use it, other than downloading apps.
Could someone please assist me?
Thanks.
Sounds like your launcher try a different launcher
Sent From My Epic CM9B2 Using Tapatalk 2.0
How do I try a different launcher? I can't even get past that error message. It won't let me in the main screen.
No problem here with my Rogers version. (Thought I haven't really started installing all my apps on it yet). If we had access to the bootloader I'd tell you to use that to restore a clean image. But since we don't have that (or I just can't get to it) your best bet is to go to the Sony Store
Use PCC or SEUS to restore a clean image onto it. This will wipe everything, but also hopefully fix your force closes.
As Scratching has mentioned, you should try using the repair function in PC Companion.
More then likely one or a combination of the apps you downloaded has caused the issue, some apps may not be compatible with the phone or are poorly coded, as the guys have stated best to do a repair, restore or factory reset, no need to send it in to Sony and a quick and easy way:
1. You may not get the popup msg to install PC companion when you plug in your phone to your PC, manually download PC companion here:
http://www.sonymobile.com/gb/tools/pc-companion/
2. Make sure your phone is plugged in, open PC companion and top left hand corner of the window click either "update your phone" or "your phone is up to date" and a popup window will display with the option to repair your phone.
3. Follow the prompts to restore/repair your phone.
4. Restore your google account/contacts etc and be weary of the apps you install, best not to install random apps that look dodge, they generally have lots of ads and popups.
General Xperia S help with some random videos etc:
http://www.sonymobile.com/gb/support/phones/xperia-s/
-smc
I ended up returning the Xperia S at the Sony store because the sales person was giving me different informaton on the warranty, then started to trash Samsung for NO reason. I wasn't impressed with how that store handled things. So I'm going to buy the Xperia S at a different Sony store tomorrow. I hope that location is better with their customers and don't give me the runaround.
Wirelessgirl said:
I ended up returning the Xperia S at the Sony store because the sales person was giving me different informaton on the warranty, then started to trash Samsung for NO reason. I wasn't impressed with how that store handled things. So I'm going to buy the Xperia S at a different Sony store tomorrow. I hope that location is better with their customers and don't give me the runaround.
Click to expand...
Click to collapse
I'm confused at your protest here, why not just have the guy replace your existing phone without the need to go to a different store? Yes, he might have been speaking of some BS, but that doesn't have any revelence to the product he sells.
Matt1408 said:
I'm confused at your protest here, why not just have the guy replace your existing phone without the need to go to a different store? Yes, he might have been speaking of some BS, but that doesn't have any revelence to the product he sells.
Click to expand...
Click to collapse
When they first sold me the phone, they told me after 15 days the warranty is through Rogers and to not come back to Sony. When I called Rogers tech support to troubleshoot the problem, they don't know anything about the device because they don't carry it, so they told me to go back to the Sony Store. I was dealing with another sales rep and he told me the warranty is through Sony because it's "exclusive" to Sony and Rogers will not be carrying it. I told him that's not what his co-worker told me the other day. Then he told me if I get rejected by a Rogers Plus store to send the phone out that I can go to the Sony store and they will take care of it. I am getting mixed information from this store. Their customer service was awful and I rather deal with another location who will offer better customer service. Keep in mind, it does matter where you buy the phone from. If I buy the phone from the Eaton Centre and want the Sony store from Markville to deal with the warranty, they will more than likely send me back to the Eaton Centre. I have gone through this with many merchants where I buy tech products from.
I see, makes a lot more sense now. Yeah, the rep at my store said all warranty/exchanges are to be done by the Sony Store. Rogers really doesn't have anything to do with the phone (aside from throwing their crappy apps on the phone)
Yea if that Sony store told me that straight up, I would have exchanged it for another one. I wish the Xperia S was unlocked and didn't have any Rogers bloatware since it's being sold by Sony.
Related
Hi guys,
I live in India and I wanted to get some information on getting a replacement for my RAZR. I have quite dissatisfied with the performance of this device. It has been giving me issues which are not ROM related(lag, reboots, random update failures). They simply persist despite my efforts of changing the ROM to remove them.
These issues mostly occur randomly so it's quite hard for me to actually prove to someone that I am experiencing them.
So I don't wanna go through all the Motorola Service Center BS for getting a replacement, as they will most likely tell me that I am using my phone wrong and slam the door in my face(pure speculation on my part, but then this does happen in India).
Can someone tell me an easy way to get a replacement through Motorola? Doesn't have to be pertaining to my issue. I can easily soft-brick my device(and restore it, if need be) and all, so if someone has any information, please do share.
Alternatively, if I do have to go to a service center, will they check a soft-bricked device for previous flashing attempts or will they simply declare it non-functional and replace it?
Aashrey99 said:
Hi guys,
I live in India and I wanted to get some information on getting a replacement for my RAZR. I have quite dissatisfied with the performance of this device. It has been giving me issues which are not ROM related(lag, reboots, random update failures). They simply persist despite my efforts of changing the ROM to remove them.
These issues mostly occur randomly so it's quite hard for me to actually prove to someone that I am experiencing them.
So I don't wanna go through all the Motorola Service Center BS for getting a replacement, as they will most likely tell me that I am using my phone wrong and slam the door in my face(pure speculation on my part, but then this does happen in India).
Can someone tell me an easy way to get a replacement through Motorola? Doesn't have to be pertaining to my issue. I can easily soft-brick my device(and restore it, if need be) and all, so if someone has any information, please do share.
Alternatively, if I do have to go to a service center, will they check a soft-bricked device for previous flashing attempts or will they simply declare it non-functional and replace it?
Click to expand...
Click to collapse
Leave it at Motorola services and you'll feel good. If it's defecrtive you'll get a replacement. While your razr is at moto services, look for online chanels on the internet and ask for help. Look for motorola india in facebook and talk 2 moto there too.
I got nine replaced this way
Wish you luck
Sent from my XT910 using Tapatalk 2
Thanks for the input. Well in India it doesn't exactly work that way. As far as I know you have to go to a service center and prove to them that your device is faulty. After that they diagnose the device and if they find the problem irreparable they replace the product reluctantly. So just wanted to make sure that I'll get a replacement and not some service center BS saying I'm doing it wrong.
Sent from my XT910 using XDA
Can any Indian RAZR user comment on this?
From my experience you will not get replacement until your cell is fully unresponsive first they will try to flash ur phone if it is not work than u r lucky u will get replacement i have 1 idea but its vry risky if u want competely brick ur device without dropping our putting into water you can try my method for this u will need a pc with fornt usb available open your pc just cross connect front usb cable thats it try ur pendrive first diffidently it will damage inside chip than u can try ur cell it will done the same this i have done this before to get the replacement for my MOTO DEFY. Hope this will help you.
Well I'm definitely not gonna try a full hard brick. But still thanks for the input. I'll see what I can do. I'll try Delhi first during my vacations and then Hyderabad. If that doesn't work, then well I guess I'm pretty much stuck.
A friend with a defy plus got his motherboard replaced within warranty after he bricked his phone trying to flash some roms. I'm not saying this would be the case with you as well but you would never know till you go to the service centre.
Maybe Off topic: I have an Indian XT910 and ever since i have updated to 2.3.6 i have problems receiving text messages. everything else works just fine. This is one of the most niggling issues. When i contacted the motorola call center they told me to go to an authorized service centre and get my phone downgraded to the previous version(2.3.4-not sure if there is any such version). This is an active discussion on the official motorola forum as well but the issue has not been solved.
Was wondering if any of you guys have had the same issue and were able to solve it?
(Please let me know if i need to start a new thread for this)
dude i can understand ur eagerness, i got a replacement for my razr, but as i purchased it through flipkart.com i was given a brand new handset from flipkart.com. i dont how motorola service center deals
rohanblade said:
dude i can understand ur eagerness, i got a replacement for my razr, but as i purchased it through flipkart.com i was given a brand new handset from flipkart.com. i dont how motorola service center deals
Click to expand...
Click to collapse
Oh yeah, my grandparents bought it for me when they were in Delhi, so the Flipkart option is not gonna work for me. Any ways thanks for the input.
'AL' said:
A friend with a defy plus got his motherboard replaced within warranty after he bricked his phone trying to flash some roms. I'm not saying this would be the case with you as well but you would never know till you go to the service centre.
Maybe Off topic: I have an Indian XT910 and ever since i have updated to 2.3.6 i have problems receiving text messages. everything else works just fine. This is one of the most niggling issues. When i contacted the motorola call center they told me to go to an authorized service centre and get my phone downgraded to the previous version(2.3.4-not sure if there is any such version). This is an active discussion on the official motorola forum as well but the issue has not been solved.
Was wondering if any of you guys have had the same issue and were able to solve it?
(Please let me know if i need to start a new thread for this)
Click to expand...
Click to collapse
The only problem with the RAZR is that first they'll try flashing back the original firmware which won't repair my issue, but will make them feel that it works just fine. That's why I was wondering if there was another way. I can't hard brick the phone so no matter what I do, a fastboot flash will restore it back to working condition anyways.
I was thinking about doing this, use Bootstrap to format data, cache, system and emmc partitions and go to the store complaining that the phone fails to boot after an update which I get. They will most likely try doing a data wipe from the built in recovery which will fail due to absence of an actual android system partition. Also all traces of Bootstrap will be removed because of the system partition not containing any data anymore. After this I'll basically tell them that this happens every time I try to update the phone. So maybe they might look past the fact that it's a simple software issue. I dunno if it'll work though.
Also one more thing, do the store guys give a damn about the user's wants, like for example if the user wants a new phone instead of a motherboard replacement, do they actually consider that? Because I'm gonna be in Delhi for a few days only so won't really have the time to get a motherboard replacement done because that'll take more than just a few days(and I really want an entirely new RAZR, I feel cheated with my current one)
And lastly, no I haven't had any of the issues you've mentioned. My 2.3.6 runs fine in that aspect. Just the random lag, and reboots which are killing me.
Aashrey99 said:
Oh yeah, my grandparents bought it for me when they were in Delhi, so the Flipkart option is not gonna work for me. Any ways thanks for the input.
The only problem with the RAZR is that first they'll try flashing back the original firmware which won't repair my issue, but will make them feel that it works just fine. That's why I was wondering if there was another way. I can't hard brick the phone so no matter what I do, a fastboot flash will restore it back to working condition anyways.
I was thinking about doing this, use Bootstrap to format data, cache, system and emmc partitions and go to the store complaining that the phone fails to boot after an update which I get. They will most likely try doing a data wipe from the built in recovery which will fail due to absence of an actual android system partition. Also all traces of Bootstrap will be removed because of the system partition not containing any data anymore. After this I'll basically tell them that this happens every time I try to update the phone. So maybe they might look past the fact that it's a simple software issue. I dunno if it'll work though.
Also one more thing, do the store guys give a damn about the user's wants, like for example if the user wants a new phone instead of a motherboard replacement, do they actually consider that? Because I'm gonna be in Delhi for a few days only so won't really have the time to get a motherboard replacement done because that'll take more than just a few days(and I really want an entirely new RAZR, I feel cheated with my current one)
And lastly, no I haven't had any of the issues you've mentioned. My 2.3.6 runs fine in that aspect. Just the random lag, and reboots which are killing me.
Click to expand...
Click to collapse
Send me a PM
Sent from my XT910 using Tapatalk 2
PM'ed!
Aashrey99 said:
Oh yeah, my grandparents bought it for me when they were in Delhi, so the Flipkart option is not gonna work for me. Any ways thanks for the input.
The only problem with the RAZR is that first they'll try flashing back the original firmware which won't repair my issue, but will make them feel that it works just fine. That's why I was wondering if there was another way. I can't hard brick the phone so no matter what I do, a fastboot flash will restore it back to working condition anyways.
I was thinking about doing this, use Bootstrap to format data, cache, system and emmc partitions and go to the store complaining that the phone fails to boot after an update which I get. They will most likely try doing a data wipe from the built in recovery which will fail due to absence of an actual android system partition. Also all traces of Bootstrap will be removed because of the system partition not containing any data anymore. After this I'll basically tell them that this happens every time I try to update the phone. So maybe they might look past the fact that it's a simple software issue. I dunno if it'll work though.
Also one more thing, do the store guys give a damn about the user's wants, like for example if the user wants a new phone instead of a motherboard replacement, do they actually consider that? Because I'm gonna be in Delhi for a few days only so won't really have the time to get a motherboard replacement done because that'll take more than just a few days(and I really want an entirely new RAZR, I feel cheated with my current one)
And lastly, no I haven't had any of the issues you've mentioned. My 2.3.6 runs fine in that aspect. Just the random lag, and reboots which are killing me.
Click to expand...
Click to collapse
so i'm guessing this is a hardware issue?
but a lot of people seem to be having this issue... and i did not have this issue when i was on 2.3.5... you are on stock right? and any other Indian razr owners having this issue?
and btw you should call the motorola customer care at 180030004343 and get whatever information you need(at least you'll get an idea if you will be getting a replacement)
'AL' said:
so i'm guessing this is a hardware issue?
but a lot of people seem to be having this issue... and i did not have this issue when i was on 2.3.5... you are on stock right? and any other Indian razr owners having this issue?
and btw you should call the motorola customer care at 180030004343 and get whatever information you need(at least you'll get an idea if you will be getting a replacement)
Click to expand...
Click to collapse
Already did. After I described the issue he told me to do a factory reset from the Motorola Recovery(which I've tried multiple times before. DOES NOT WORK). I told that it doesn't work. Then he said that he cannot help me further on the phone and I would have to go to a Motorola Service Center to get my phone checked for issues. He said nothing about a replacement. I have emailed Motorola customer care about the same. They haven't replied yet. WTF is wrong with Motorola Customer care!
rohanblade said:
dude i can understand ur eagerness, i got a replacement for my razr, but as i purchased it through flipkart.com i was given a brand new handset from flipkart.com. i dont how motorola service center deals
Click to expand...
Click to collapse
I wonder how you got your handset replaced through flipkart.com...I contacted them but they told me they can't help me and that I need to go to a moto service center using the list of service center's as a reference, which they had sent me along with the phone... be kind enough to share how did you get it replaced through flipkart
rubenswing said:
I wonder how you got your handset replaced through flipkart.com...I contacted them but they told me they can't help me and that I need to go to a moto service center using the list of service center's as a reference, which they had sent me along with the phone... be kind enough to share how did you get it replaced through flipkart
Click to expand...
Click to collapse
I think he was referring to Flipkart's 30 day replacement guarantee when he said that he got a replacement from Flipkart.
Had my S3 returned today from Samsung unrepaired
The reason: One of our engineers, has tested your phone and found that unauthorised rework has been previously carried out on your phone. Unfortunately, as this is not covered under Samsung's warranty obligations, this prevents us from repairing your device. We are therefore returning your phone un-repaired and in the condition it was received.
Click to expand...
Click to collapse
I have assured Samsung I have not tried rooting or updating the software with unofficial software.
Their response, which I find unbelievable was that and I quote "There are Apps on the Play Store that if downloaded, can alter your OS and thus make your phone unusable, this isn't covered by warranty".
My problem or the phones problem is it won't boot or charge. When plugged into the mains, it will only show the battery charge indicator, which doesn't spin. It just sits there frozen. Occasionally, it will boot to the Samsung welcome screen but load no further.
This problem isn't anything to do with me trying to root or add software I wasn't meant to or caused by a dodgy app.
I can't believe Samsung won't repair my phone after 5 months use!
What else can I do as at the moment it's an expensive paper weight?
I do not own a galaxy s 3 but a problem like this should be told to Google.
KKBoro said:
Had my S3 returned today from Samsung unrepaired
I have assured Samsung I have not tried rooting or updating the software with unofficial software.
Their response, which I find unbelievable was that and I quote "There are Apps on the Play Store that if downloaded, can alter your OS and thus make your phone unusable, this isn't covered by warranty".
My problem or the phones problem is it won't boot or charge. When plugged into the mains, it will only show the battery charge indicator, which doesn't spin. It just sits there frozen. Occasionally, it will boot to the Samsung welcome screen but load no further.
This problem isn't anything to do with me trying to root or add software I wasn't meant to or caused by a dodgy app.
I can't believe Samsung won't repair my phone after 5 months use!
What else can I do as at the moment it's an expensive paper weight?
Click to expand...
Click to collapse
You can try to return it to the store you bought it from! In our country the law states that any defect that appears on the device to its 6th month of usage is a Factory defect unless the seller can prove otherwise! You can dig a little into your local laws regarding your liberties on the matter!
Sorry if I misused some of the terminology but English is not my native language!
and this is why apples cs is second to none doesnt help you i know just sayin
Contact google and show them the last message from service center. So it's play store guilty?
Claim Google then.
Sent from an electronic device.
i find that shocking.
out of interest can you get into download mode? power, home, volume down.
because if you're left hanging at least you could just flash an official stock.
This isn't related but Samsung said they would not repair my GS3 headphones that stopped working because I bought it off ebay with the phone, saying warranty is not transferable.
just hope the I don't have anything wrong with the phone later on because of this. what a bunch of *insert something not nice here*
Edit: on there site it says "Warranty periods and warranty services are intended as a guide only and variations may occur. The warranty period applies from the date of purchase by the first customer and is transferable only between end-users."
http://www.samsung.com/uk/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY
Doesn't that mean they should repair it?
Don't you have consumer rights people/lawyers where you live? Find them and talk to them. They will help you. They know what they're doing and companies fear the damage they can cause.
This is unacceptable.
KKBoro said:
Had my S3 returned today from Samsung unrepaired
The reason: One of our engineers, has tested your phone and found that unauthorised rework has been previously carried out on your phone. Unfortunately, as this is not covered under Samsung's warranty obligations, this prevents us from repairing your device. We are therefore returning your phone un-repaired and in the condition it was received.
Click to expand...
Click to collapse
They do not mention software/firmware in their reason for not repairing your phone. I interpret this as there is hardware work done on the phone.
It's far fetched, but maybe, just maybe, they're imposing it's low level stuff thats gone ape**** like bootloader/efs by using some crappy SIM Unlock tool/fix or flashing the wrong firmware.
Try another service center. In Canada I'm not asked anything.. if the manufactured date is within 15 months and the phone is linked to any local provider then free repair.
Sent from my SGH-I717 using xda premium
Thanks guys.
I asked the customer service lady what was meant by rework and she said it was the OS wasn't right.
I was then told to ring the tech support department. I told them I hadn't rooted it or updated the software with anything that wasn't official.
She said it was probably an App that altered the OS and it wasn't covered by warranty.
I don't see how me downloading Google Apps or Samsung Apps could completely trash my phone so that it's unusable. Fair enough if I'd downloaded from some dodgy website but I haven't.
I also said, I could go out and buy another brand new S3 and the same thing could happen again, she agreed!!!
If this IS true and Play Store apps can brick your phone, then if the media gets hold of this, Samsung sales will hit the floor!
Thanks guys.
I asked the customer service lady what was meant by rework and she said it was the OS wasn't right.
I was then told to ring the tech support department. I told them I hadn't rooted it or updated the software with anything that wasn't official.
She said it was probably an App that altered the OS and it wasn't covered by warranty.
I don't see how me downloading Google Apps or Samsung Apps could completely trash my phone so that it's unusable. Fair enough if I'd downloaded from some dodgy website but I haven't.
I also said, I could go out and buy another brand new S3 and the same thing could happen again, she agreed!!!
If this IS true and Play Store apps can brick your phone, then if the media gets hold of this, Samsung sales will hit the floor!
Click to expand...
Click to collapse
Only problem being for an app to alter anything that might cause a brick it needs root. Your phone hasn't got it so the tech centre is talking out there ass.
Sent from my GT-I9300 using xda premium
KKBoro said:
Thanks guys.
I asked the customer service lady what was meant by rework and she said it was the OS wasn't right.
I was then told to ring the tech support department. I told them I hadn't rooted it or updated the software with anything that wasn't official.
She said it was probably an App that altered the OS and it wasn't covered by warranty.
I don't see how me downloading Google Apps or Samsung Apps could completely trash my phone so that it's unusable. Fair enough if I'd downloaded from some dodgy website but I haven't.
I also said, I could go out and buy another brand new S3 and the same thing could happen again, she agreed!!!
If this IS true and Play Store apps can brick your phone, then if the media gets hold of this, Samsung sales will hit the floor!
Click to expand...
Click to collapse
I think you are not fighting enough with sammy service centre, dont give up and come crying here, have you tried d options of changing battery n see if it resolves, also have you tried factory resetting your phone and see if it works... You are giving xda guys a clear picture of the problem with your phone...
Sent from my GT-I9300 using xda app-developers app
KKBoro said:
Had my S3 returned today from Samsung unrepaired
I have assured Samsung I have not tried rooting or updating the software with unofficial software.
Their response, which I find unbelievable was that and I quote "There are Apps on the Play Store that if downloaded, can alter your OS and thus make your phone unusable, this isn't covered by warranty".
My problem or the phones problem is it won't boot or charge. When plugged into the mains, it will only show the battery charge indicator, which doesn't spin. It just sits there frozen. Occasionally, it will boot to the Samsung welcome screen but load no further.
This problem isn't anything to do with me trying to root or add software I wasn't meant to or caused by a dodgy app.
I can't believe Samsung won't repair my phone after 5 months use!
What else can I do as at the moment it's an expensive paper weight?
Click to expand...
Click to collapse
Is flashing through odin still possible?
gchindi said:
I think you are not fighting enough with sammy service centre, dont give up and come crying here, have you tried d options of changing battery n see if it resolves, also have you tried factory resetting your phone and see if it works... You are giving xda guys a clear picture of the problem with your phone...
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Hardly crying but after spending £500 on a phone that lasts 5 months and Samsung refuse to repair it for a lame reason, I am a little hacked off.
I've tried a new battery and VOL UP+HOME+POWER. I did this before I sent it away to Samsung for repair.
I've tried 3 different charges, USB, Mains and a car charger. Nothing works.
I'm convinced there is a hardware fault. If you Google Samsung S3 wont charge, there are many results with the same problem.
My next step will be legal action.
Have you sim unlocked it?
Sent from my GT-I9300 using xda app-developers app
ok this is very disappointing but honestly, have you done ANY of the following?
rooted the phone
unlocked the phone / sim
installed a custom rom
installed stock from a different region
installed an app from a source other than the play store
run an app that performs root operations
installed any mod
entered any system codes
or;
are you running a stock s3 as supplied factory fresh, apart from play store app installations, theme changes etc?
whatever you have told Samsung, which is it...... honestly? (you can tell me, no one else needs to know)
Hey, it seems a little weird that they are refusing to help you at all!
I've had samsung phones before and had them repaired no problem even with custom ROMs flashed on them..
I would either try a different service centre (without mentioning that this incident) or fill in the form here http://www.adviceguide.org.uk/engla.../reporting_a_problem_to_trading_standards.htm
and then write an email back to the people telling them that you've contacted citizens advice and reported them to the trading standards. A gentle threat works wonders!
Good luck
mossy1963 said:
ok this is very disappointing but honestly, have you done ANY of the following?
rooted the phone
unlocked the phone / sim
installed a custom rom
installed stock from a different region
installed an app from a source other than the play store
run an app that performs root operations
installed any mod
entered any system codes
or;
are you running a stock s3 as supplied factory fresh, apart from play store app installations, theme changes etc?
whatever you have told Samsung, which is it...... honestly? (you can tell me, no one else needs to know)
Click to expand...
Click to collapse
None of the above, it is 100% completely and utterly a stock handset. I even use a genuine Samsung case lol.
I had the last two iPhones, 3GS and 4 and never even jailbroke either of them. I run them how the manufacturers intended them to run.
That's what is so annoying about this!
You are either hiding a part of the story, or you are in the wrong service center.
If you didn't alter the phone (OS or Hardware) in ANY way there is NO WAY your phone will get "Bricked by an app in the play store".
So yep either you are hiding something, or that lady is crazy.. try another service center.
I posted earlier after I bricked my SONY tablet S when I tried to flash Jellybean (which I now realize I shouldn't have done).
I contacted SONY about the tablet and told them it was stuck in a boot loop, they had me try and do a hard reset (which didn't work).
They sent a box with a form for me to fill out and to send the tablet back to them. The fine print says that if I opt not to have it repaired after they diagnose the problem it will cost me $100.
Is a software only repair typically much more (or even less?). I am reluctant to send it in for repair if it will be expensive, if it is $100 or less I don't mind. does anyone know the costs?
thanks
soilchemist said:
I posted earlier after I bricked my SONY tablet S when I tried to flash Jellybean (which I now realize I shouldn't have done).
I contacted SONY about the tablet and told them it was stuck in a boot loop, they had me try and do a hard reset (which didn't work).
They sent a box with a form for me to fill out and to send the tablet back to them. The fine print says that if I opt not to have it repaired after they diagnose the problem it will cost me $100.
Is a software only repair typically much more (or even less?). I am reluctant to send it in for repair if it will be expensive, if it is $100 or less I don't mind. does anyone know the costs?
thanks
Click to expand...
Click to collapse
Had the same issue... i went to the sony store n they told me it would be $175... I dont think its worth it. Im praying someone will figure how to load adb in sony's new recovery. I have rooted every android device ive owned since the G1 n i have never had this happen to me before.
Peeeezly said:
Had the same issue... i went to the sony store n they told me it would be $175... I dont think its worth it. Im praying someone will figure how to load adb in sony's new recovery. I have rooted every android device ive owned since the G1 n i have never had this happen to me before.
Click to expand...
Click to collapse
I hope someone comes up with a solution as well. I am about ready to abandon the tablet (and sony products).
I am debating sending it to SONY since it won't cost me anything to mail it in the fedex box they sent. The form they send with it outlines the minimum cost but only had me sign to acknowledge i will lose data. But there is no way for them to charge me if I opt not to have them fix it. they don't have my credit card information.
I figured the worst case scenario is that they will not tell me the repair cost until I give them a credit card number.
soilchemist said:
I hope someone comes up with a solution as well. I am about ready to abandon the tablet (and sony products).
I am debating sending it to SONY since it won't cost me anything to mail it in the fedex box they sent. The form they send with it outlines the minimum cost but only had me sign to acknowledge i will lose data. But there is no way for them to charge me if I opt not to have them fix it. they don't have my credit card information.
I figured the worst case scenario is that they will not tell me the repair cost until I give them a credit card number.
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Click to collapse
At this point a replacement with all the specs, and maybe running jellybean maybe a cheaper option. It's old technology now. I have a bricked one myself, and I wish I would have come here first to see all the threads like this.
It would make sense to me if they treated these devices like Windows or Linux in the sense that you can upgrade if your hardware supports it.
I love these forums because of all the 3rd party support your receive. I have an Optimus G running Kitkat which I am loving right now. Now I tried to bring JB to my Tablet, and this happens. I am still thankful for developement, because I have had many android devices, and this is the first time I have had this issue.
This is clearly an issue with the software, and I would not give Sony the satisfaction. I would imagine that there are alot more people that bricked and want to sent it in. Sony does not want you to recover so easily. I would think they have some way to easily fix this with a Jtag or something. You would be probably be buying a new one soon anyway. Sometimes when something like this happens, it may be best to cut ties.
A week ago I purchased a used Xperia Z4 tablet from Amazon. I had been wanting this tablet since it was announced and when I saw a used one for $496 I couldn't resist.
When I received the tablet it was in like new condition Plastic still on the screen etc., but when I powered it on it went into protect mode.
Oh well I figured I would just go on XDA an I would have it fixed in no time. Well I was wrong lol.
With this new MXTP software at bootloader level and no way to unlock root or anything else once activated, I gave up and called Amazon. They couldn't help me get out of protect mode. I called Sony.
Sony told me that I could send it in to be repaired. When they tried to create an rma they didn't know how because the Tablet has not been released in the USA, and it is not in there system.
They would have call there repair facility and figure out how to get it repaired.
After a week and a half of phone calls, Sony finally told me none of there repair facilities in the USA know how to work on this tablet. And They could not tell me where I could get it fixed.
Does anyone know how to fix this? or where in the USA I can get this tablet fixed?
Thanks in advance.
You need to send it back to Amazon as faulty and suggest that they send you a new one. This is all to similar to iphones and I can see this happening many times. The seller should have disabled my Xperia first.
Sent from my C6603 using Tapatalk
They can't send me another one because this is the only used one they had in stock. They also offered me another 25% off if I kept the tablet. Even if it cost me another $100 to get it fixed it would be worth it. I just need to know where I could send it.
Wow! I can't believe there is no one on XDA who even knows where I could send this tablet to get fixed. I guess it's back to Amazon
I finaly got into the tablet. I reflashed my software using PC Companion. That gave me enough time on startup to fly through the setup. (skip everything) before protected screen kicked on.
I restarted the tablet and had enough time to go into settings/ users and add a user. I can now use the tablet on that user account. I just dont have access to all settings.
Funny thing is I again restarted the tablet, went into security so I could try to deactivate my xperia but it wasn't activated. I was thinking about trying to activate and see if it would let me log on the owner account but I don't know if my bootloader is unlocked (the tablet was advertised as unlocked when I purchased) And I don't want to risk bricking it. Any advice?
I had the same problem. I sent my back since of software issues. I made a factory reset first. Shut the tablet down, packed it and sent it back. The vendor sent it back to me since the tablet was still locked. I typed in my password and after this step the factory reset was finished and the tablet started with the initial setup wizard. Try to ask Amazon to tell you the last owner. I guess this guy did the same like me. Reset und sent it back without unlocking it as final step. On the other hand it's weird to do such step after a factory reset. No other device I know requires such step. Maybe he can help you?
Gesendet von meinem Nexus 9 mit Tapatalk
myXperia is a security feature
As such it is not meant to be deactivated via factory reset.
A thief or malicious user has to unlock the device first to make it useful.
If you loose the password SONY has to "repair" it.
If you had unlocked your bootloader and activated myXperia afterwards SONY has to repair it (you bricked it).
If you unlock your bootloader (e.g. for rooting or flashing a custom ROM) you should DELETE myXperia after that if you stay on stock ROM.
Otherwise by accident or by a malicious/unknowing user of your tablet it could be morphed into a paper weight.
Ericnfla said:
I finaly got into the tablet. I reflashed my software using PC Companion. That gave me enough time on startup to fly through the setup. (skip everything) before protected screen kicked on.
I restarted the tablet and had enough time to go into settings/ users and add a user. I can now use the tablet on that user account. I just dont have access to all settings.
Funny thing is I again restarted the tablet, went into security so I could try to deactivate my xperia but it wasn't activated. I was thinking about trying to activate and see if it would let me log on the owner account but I don't know if my bootloader is unlocked (the tablet was advertised as unlocked when I purchased) And I don't want to risk bricking it. Any advice?
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Click to collapse
This kind of new protection cannot be activated with an unlock bootloader, as Sony mentions on their website when the bootloader is unlocked, the protection cannot be ensured. So sorry but your tablet doens't have and unlocked bootloader.
On why nobody answered you, it's very simple, this is not a Sony forum !
On the actual "issue" now, Sony can unlock it on the service centers, technically this can be done in any authorized center - it's a software thing - but they have probably not been trained to do so yet in the US. Makes some sense since this new protection scheme is new , only tablet Z4 and a couple of other devices have it. Sony requires a proof of purchase and this actions is logged so that it can be tracked back to the center/agent that has done the unlock procedure.
So you have two options: Send it back to Amazon, communicate with Sony again, point them to their website https://talk.sonymobile.com/t5/FAQ/My-Xperia-Theft-Protection/td-p/998346 and hope they will respond with a service center that is aware of this unlock procedure.
Here's the background: rooted my Kyocera Brigadier last June with King Root. Installed Titanium Backup and used it to delete Verizon's bloatware from the system. I did not make backups of the programs I deleted. Phone has run great, except the last few months would not notify me when voice mail messages were left for me. In November started getting notices for updating system to Lollipop. I've been exiting out of the notice half a dozen times a day ever since. Finally, three nights ago decided to do the update. Charged battery to 100%, backed up programs and settings with Titanium backup, and tried to delete King Root. There was no option to uninstall the app in App Manager, so I disabled and re-started phone. Checked phone for root with Root Checker, found it was no longer rooted, and initiated the update. After an hour, phone would vibrate, display "Powered by Android" then the "Kyocera" splash screen, then go black, and go through the cycle all over again. I plugged the phone in to keep it charged, and let it run the cycle over night without trying to interrupt it in case the update was taking longer than expected. Next morning, same thing - vibrate, splash screens, black screen, repeat. So, I have found that I can get the phone into stock Recovery, and I have executed the "factory reset", and "clear cache" commands. Phone still does the bootloop routine. Does anyone have any suggestions on how to rescue my phone?
Same thing happened to me last night! So aggravating! I've been searching all day and found nothing for this phone. There's not much support since the bootloader is still locked down. Couldn't find a stock rom or anything otherwise we might be able to flash it through fastboot. I think we may just be screwed unless Verizon will replace it. Probably gonna try to get a replacement tomorrow. :crying:
A guy at the Verizon store fiddled with it yesterday for 1/2 an hour, mostly going into Recovery and doing the same things I already tried. They said, "sometimes these old phones aren't compatible with the new software", then offered to sell me a new phone. I asked, and they said that there is no service place to send the phone for repair, Verizon just treats these units as disposable. Break it and it's time for a new one, at your own cost, even if it's Verizon's update that broke it. I'll be checking with Verizon support to see if the guys in the store were mistaken about repairs, but I suspect they know what they are talking about. I may fiddle with the "Software Update Assistant" (I found on the Verizon website) later this evening, and see if it will work with the phone in Recovery.
Is there a way to permanently disable the OTA notification?
giltwist said:
Is there a way to permanently disable the OTA notification?
Click to expand...
Click to collapse
I'm not sure. You could check under Settings > System Updates to see if there's a disable option under there.
OlafTheOx said:
A guy at the Verizon store fiddled with it yesterday for 1/2 an hour, mostly going into Recovery and doing the same things I already tried. They said, "sometimes these old phones aren't compatible with the new software", then offered to sell me a new phone. I asked, and they said that there is no service place to send the phone for repair, Verizon just treats these units as disposable. Break it and it's time for a new one, at your own cost, even if it's Verizon's update that broke it. I'll be checking with Verizon support to see if the guys in the store were mistaken about repairs, but I suspect they know what they are talking about. I may fiddle with the "Software Update Assistant" (I found on the Verizon website) later this evening, and see if it will work with the phone in Recovery.
Click to expand...
Click to collapse
I would definitely talk to tech support, I chatted with a Verizon rep because I had to activate an older phone because of this problem and they said that would be the best option. I'm not totally confident in the knowledge of a lot of Verizon store employees. I think if this happens because of their update then it should be their responsibility to replace or repair the phone free of charge and if we complain loud and long enough then we might get somewhere. As for the "Software Update Assistant" is that a downloadable program? I checked on the Verizon website and I'm having a hard time locating it if it is. From what I read it looks like it's something that starts up when you plug the phone in but of course it would have to be working already. Also, I don't think this phone has a download mode which would allow the computer to pick it up as a USB device. I know if you boot it into the bootloader it will show up as Android Bootloader Interface so maybe we can do something from there. I couldn't get mine to show up while in recovery mode. Maybe if someone can get a copy of the Verizon firmware update we can flash the update through ADB.
OlafTheOx
I found the upgrade assistant on my computer actually so no need for the link. If you need the program, PM me and I'll send it to you somehow. Maybe you can do something with it. I messed up my recovery mode so I can't boot into it to see if it will work but it's not doing anything in the bootloader. If you happen to have a copy of your recovery.img that would be amazing. If you can fix yours and then make a copy of the recovery.img that would be much appreciated. Let me know.
Update:
After some research, I discovered DMClient is the app that handles OTA updates on our phone. Froze it in Titanium Backup (Pro needed). Boom. No more annoying OTA notifications.
giltwist said:
Update:
After some research, I discovered DMClient is the app that handles OTA updates on our phone. Froze it in Titanium Backup (Pro needed). Boom. No more annoying OTA notifications.
Click to expand...
Click to collapse
Could you possibly make a copy of your recovery image? I can't seem to find anything of any use for this phone on any forums.
leblanca7x said:
Could you possibly make a copy of your recovery image? I can't seem to find anything of any use for this phone on any forums.
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Click to collapse
I have a TWRP-made backup of my recovery, if that would help? I made it by fastbooting (NOT FLASHING) the TWRP build found here:
https://basketbuild.com/devs/Captain_Throwback/Kyocera_E6782/TWRP/KK
PM me and I can give you a temporary dropbox link.
I need the stock rom or some sort of file to restore my Brigadier. Please PM me with links. And what program do I use to load the rom into this phone?
Well, if anyone is interested, my phone is up and running. I wound up sending it to the Kyocera repair center in Texas. They took about 3 weeks to make the repair and ship it back to me. They installed Lollipop (along with all the Verizon bloatware). It appears that they did the repair under warranty, which surprised me, since I bought the phone used last summer. No invoice to pay. Cost me $20 to insure and ship it by UPS. The info on how to send it in is at this address https://www.kyoceramobile.com/support/repairs/united-states/faq/ Be warned, they were not very communicative about it. I got one email to acknowledge receipt of the phone, then it just showed up one day by FedEx. No paperwork in the box, just the phone. Not complaining, mind you, just try not to get too anxious while waiting if you send your phone in.
What version of Lollipop do you have now? I'm curious if it is the last... I was about to send my broken phone to repair center last year but decided to fix it myself... Now it's fully working without their help. LP without bloatware and with root. Good choice...
Sent from my E6782
Obsy said:
What version of Lollipop do you have now? I'm curious if it is the last... I was about to send my broken phone to repair center last year but decided to fix it myself... Now it's fully working without their help. LP without bloatware and with root. Good choice...
Sent from my E6782
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Click to collapse
Android version: 5.1.1
Software version: 2.906VZ
I've been getting prompts to update the firmware again. The prompts started 2 days after I got my phone up and running. Apparently, the repair center didn't have the latest version of Verizon's OS. The update prompts are for Software version: 2.955VZ according to Verizon's support website. Not sure if I'll try to root the phone any time soon, so I'm tempted to go ahead and do the update, hoping for the best since I haven't screwed with the system yet. I may try rooting with Kingroot again, if the unrooted experience turns out to be as aggravating as I expect it will be.
Anybody brave enough to try Flashfire to install the OTA (possibly) more safely?
Hi, i have the problem after my try to upgrade android version through assistant. My phone constantly tries to launch but cant, could you help me? what should i do? im not from usa.. maybe someone could send me a android version wich works for this phone, and it possible to install it? need your advise
OlafTheOx said:
Well, if anyone is interested, my phone is up and running. I wound up sending it to the Kyocera repair center in Texas. They took about 3 weeks to make the repair and ship it back to me. They installed Lollipop (along with all the Verizon bloatware). It appears that they did the repair under warranty, which surprised me, since I bought the phone used last summer. No invoice to pay. Cost me $20 to insure and ship it by UPS. The info on how to send it in is at this address https://www.kyoceramobile.com/support/repairs/united-states/faq/ Be warned, they were not very communicative about it. I got one email to acknowledge receipt of the phone, then it just showed up one day by FedEx. No paperwork in the box, just the phone. Not complaining, mind you, just try not to get too anxious while waiting if you send your phone in.
Click to expand...
Click to collapse
HeLLO, my friend tell me please the address and contacts of this servise center or maybe list of it. i have bootloop after trying updayting through verizon software update. And im in Ukraine now
All the information you need to send your phone in for service is at this webpage:
https://www.kyoceramobile.com/suppor...ed-states/faq/