Need Help! Problems with Photon 3g/4g not connecting - Motorola Photon 4G

Hello. My girlfriend has a photon 4g, stock unrooted. She has been having problems with the 4g/3g connection dropping and not reconnecting. In order for it to reconnect she has to restart the phone. Emails won't sync without restarting. Texts sometimes take a century to come in. I tried updating the PRL. It doesn't work and I keep getting an error. Is there anything I can do to fix this? I appreciate any help.

abrown0809 said:
Hello. My girlfriend has a photon 4g, stock unrooted. She has been having problems with the 4g/3g connection dropping and not reconnecting. In order for it to reconnect she has to restart the phone. Emails won't sync without restarting. Texts sometimes take a century to come in. I tried updating the PRL. It doesn't work and I keep getting an error. Is there anything I can do to fix this? I appreciate any help.
Click to expand...
Click to collapse
You could try factory reset and SBF to Build 198_6. Then do the PRL update...worth a shot!

Maybe towers are down at the moment.
Sent from my MB855 using Tapatalk 2

KTT16 said:
You could try factory reset and SBF to Build 198_6. Then do the PRL update...worth a shot!
Click to expand...
Click to collapse
Is there a way around the factory reset, tons of data on the phone that we don't want to lose.
valentinoh said:
Maybe towers are down at the moment.
Sent from my MB855 using Tapatalk 2
Click to expand...
Click to collapse
Other Sprint phones in the same area have no issues.

##72786# resets data connections it makes the phone go to hands free activation.
But you have to know your msl.
Sent from my MB855 using Tapatalk 2

Related

data down again

In queens new york and as of 9 22 am I cannot connect to the internet and my phone is showing 3G. Try to connect to 4G and the phone will not. Anybody having the same problem?
mbrown3460 said:
In queens new york and as of 9 22 am I cannot connect to the internet and my phone is showing 3G. Try to connect to 4G and the phone will not. Anybody having the same problem?
Click to expand...
Click to collapse
Just had a similar issue way upstate, too. (Near Watertown, NY). 3G was showing connected, constantly trying to upload. I turned off mobile data for about 15 minutes and then when I turned it back on it connected correctly.
Could be a rolling update to the VZW system. Give it 15-30 minutes and it should be back up.
thanks alot for the quick reply....restarted my phone and still not connected
mbrown3460 said:
In queens new york and as of 9 22 am I cannot connect to the internet and my phone is showing 3G. Try to connect to 4G and the phone will not. Anybody having the same problem?
Click to expand...
Click to collapse
I can't connect in Springfield, MA right now...but my co-workers can. They are both running Droid X's, but I have a Tbolt with BAMF 1.5. Rebooted, cycled airplane mode a few times and I still cannot connect...
inzandity said:
I can't connect in Springfield, MA right now...but my co-workers can. They are both running Droid X's, but I have a Tbolt with BAMF 1.5. Rebooted, cycled airplane mode a few times and I still cannot connect...
Click to expand...
Click to collapse
I rebooted several times as well. Just turn off mobile data (can still get voice calls/texts) and wait like half an hour, then try turning mobile data back on.
If you still can't get data, turn it back off and wait another half hour.
Anybody having problems...are you guys on the new radio? What's your config (Rom, Kernel, Radio...)
its back now...
mbrown3460 said:
its back now...
Click to expand...
Click to collapse
Glad to hear. They must be doing updates then.
necosino said:
Glad to hear. They must be doing updates then.
Click to expand...
Click to collapse
my problem is I am on my phone every sec
mbrown3460 said:
its back now...
Click to expand...
Click to collapse
Up and running here too.
geez down again Let me get some work down and stop playing with my phone!
Still down on Long Island. Is anyone else having problems using the new radio too? I'm wondering if that's what's causing the problem.
No data here in Cincinnati either. Booooo.
Sent from my ADR6400L using XDA Premium App
Is anyone that is having/had the data issues NOT on the new radio?
still down in brooklyn. this sucks.
necosino said:
Is anyone that is having/had the data issues NOT on the new radio?
Click to expand...
Click to collapse
I have issue, but only intermittently, and I'm on the original radio.
Sent from my ADR6400L using XDA Premium App
Mine went out at 12am
Sent from my ADR6400L using XDA App
Indianapolis
Sent from my ADR6400L using XDA App
NYC, down all day. Called cs they were useless but data popped back up a couple of hours ago. I don't know about you guys but my data is so sporadic I hop on WiFi out of necessity whenever available.
This worked like a charm for my problem! Wasn't getting 3g and I wasn't in a 4g area. Should fix it for anyone.
http://www.androidcentral.com/having-3g-problems-your-thunderbolt-fix-just-few-settings-away

Error code 67

So I was on hboot 1.5 (2.17) and wanted to downgrade. Calls, sms and data were all working fine. Did a nandroid, downgraded successfully and ran 1.13 ruu.
Booted up and still had all working, now with hboot 1.4 so I did revolutionary method for s-off and it seemed it wiped all my data, sms and calls.
Had weird phone # (00000728, something like that) but I had a backup I made on QPST so I restored and had calls and sms back but not data.
I restored my nandroid hoping there was a chance but nothing happened. When I turn mobile network on, I keep getting error code 67 and can't surf the web.
Also, I'm on a Mexican network (Iusacell) and my EVO is CDMA.
Any ideas of what can I do?
Inviato dal mio PG86100 utilizzando Tapatalk
before root had that problem. went to update profile under settings -- system updates and that fixed it.
Do a hands free activation to get your data back. ##72786# then it will ask you to enter you MSL and then let it do its thing. It will check for prl and software updates. Make sure you press cancel for software updates. You should be good to go then.
Sent from my PG86100 using xda premium
Robert542 said:
Do a hands free activation to get your data back. ##72786# then it will ask you to enter you MSL and then let it do its thing. It will check for prl and software updates. Make sure you press cancel for software updates. You should be good to go then.
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
It doesnt do anything, i just see my MDN and other info
Sent from my iPad using Tapatalk HD
Had the same issue a while back, I did all those tricks from before and still had the same error. I had to call up my service provider and then ended up resetting my network/data connection and it was fixed.
I also had it happen again but this was was due to a second error. I was running an airwave and I just had to reboot it and it was fine again.
Z
zsibisi said:
Had the same issue a while back, I did all those tricks from before and still had the same error. I had to call up my service provider and then ended up resetting my network/data connection and it was fixed.
I also had it happen again but this was was due to a second error. I was running an airwave and I just had to reboot it and it was fine again.
Z
Click to expand...
Click to collapse
Thanks, will try this tomorrow
Sent from my iPad using Tapatalk HD
Royalfox said:
It doesnt do anything, i just see my MDN and other info
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
Oh that's right I think you have to press menu then reset. Sorry its been awhile since I last did it.
Sent from my PG86100 using xda premium
zsibisi said:
Had the same issue a while back, I did all those tricks from before and still had the same error. I had to call up my service provider and then ended up resetting my network/data connection and it was fixed.
I also had it happen again but this was was due to a second error. I was running an airwave and I just had to reboot it and it was fine again.
Z
Click to expand...
Click to collapse
This is correct. This is a problem on the carriers end and you need to call and have them reprovision your line. Fast and easy.

Radio Issues

Okay so here's my deal. In my area I know that we have 4G, but my phone doesn't pick it up, its only on 3G. Sometimes if I play around with the hidden service menu I can pick up 4G but as soon as I send a text message, it switches to 1X until I reboot into CDMA+LTE/EVDo. Even when selecting that mode, I only pick up 3G even though I'm in a 4G area. Some background info: I'm on GB firmware and radios and running NeoMax 1.1 based on the latest leak. I'm also S-On. Any help would be greatly appreciated, thanks!
Sent from my Rezound using xda-developers app
zZDave_Stud said:
Okay so here's my deal. In my area I know that we have 4G, but my phone doesn't pick it up, its only on 3G. Sometimes if I play around with the hidden service menu I can pick up 4G but as soon as I send a text message, it switches to 1X until I reboot into CDMA+LTE/EVDo. Even when selecting that mode, I only pick up 3G even though I'm in a 4G area. Some background info: I'm on GB firmware and radios and running NeoMax 1.1 based on the latest leak. I'm also S-On. Any help would be greatly appreciated, thanks!
Sent from my Rezound using xda-developers app
Click to expand...
Click to collapse
I have been having that issue as well, fully stock. I called C/S they are supposedly having some issues with their towers in Maryland/PA.
hchristy2013 said:
I have been having that issue as well, fully stock. I called C/S they are supposedly having some issues with their towers in Maryland/PA.
Click to expand...
Click to collapse
noticing delayed messages in Philadelphia area as well
I have lost 4g from jumping from Rom to Rom. I ruued and it brought it back. Not stating that this is what your problem is, but it helped me......
Sent from my ADR6425LVW using Tapatalk 2
JeramyEggs said:
I have lost 4g from jumping from Rom to Rom. I ruued and it brought it back. Not stating that this is what your problem is, but it helped me......
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
Yeah, if you've tried everything else, you should run the RUU (your choice, but why not run the latest leak) and then do a factory reset from hboot...with the stock recovery. That has helped a lot of people.
zZDave_Stud said:
Okay so here's my deal. In my area I know that we have 4G, but my phone doesn't pick it up, its only on 3G. Sometimes if I play around with the hidden service menu I can pick up 4G but as soon as I send a text message, it switches to 1X until I reboot into CDMA+LTE/EVDo. Even when selecting that mode, I only pick up 3G even though I'm in a 4G area. Some background info: I'm on GB firmware and radios and running NeoMax 1.1 based on the latest leak. I'm also S-On. Any help would be greatly appreciated, thanks!
Sent from my Rezound using xda-developers app
Click to expand...
Click to collapse
I blame it on Verizon's network they've been having a lot of outages since they flipped on LTE
update from Philadelphia area......delayed sns/mms and 4g outage
dyetheskin said:
update from Philadelphia area......delayed sns/mms and 4g outage
Click to expand...
Click to collapse
Thanks for all the replies guys, but it's not a 4G outage issue with me. I have my dad's phone, which is a 4G vzw phone next to my phone, and his is on 4G while I'm on 3G. Should I try switching roms?
zZDave_Stud said:
Thanks for all the replies guys, but it's not a 4G outage issue with me. I have my dad's phone, which is a 4G vzw phone next to my phone, and his is on 4G while I'm on 3G. Should I try switching roms?
Click to expand...
Click to collapse
Try doing a factory reset in hboot
AshtonTS said:
Try doing a factory reset in hboot
Click to expand...
Click to collapse
Alright well I'm trying to mess with the service menu again, rebooting it now and just cleared cache and dalvik. Gonna see if this does anything. If it doesn't, i'll factory reset in the morning.
turned out while changing radios to debug SMS delay I borked 4g. flashed stock recovery,cleared storage/factory reset,flashed amon ra,flashed random ics rom,xfer internal stuff I backed up,wiped everything,restored viperrez backup and all good with 4g working
I'm completely stock and this keeps happening to me randomly. Super frustrating when I know I normally have 4g and it happens (home, work, anywhere)
I went in and they put in a new SIM but it still happens.
Sent from my ADR6425LVW using xda app-developers app

[Q] Error code 1233 when updating profile/prl

Last night I decided to try to update my prl through the updater in Sense and I got an error code 1233. Called sprint tech support and spent an hour trying to get it fixed. The tech ended up just sending me a new phone, which a huge buzz kill because I've had hboot 1.12 since the beginning with s-off. Was running toasted-deck from irc, and I don't know if that had anything to do with my phone getting screwed up so I figured I'd ask if anyone else has had this problem? I want to unlock this new phone when I get it too, and I'm really going to miss TD if this is a common problem.
I got the same thing while trying to update my firmware.
Sent from my EVO using Tapatalk 2
malicenfz said:
I got the same thing while trying to update my firmware.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
OF wouldn't accept a new phone there's a method of fixing it with WiFi and checking HTC updates then rebooting
cm10ed 3VO
I was getting this too. I had to run an errand up to another major city north of where I live. While there, I figured I'd give it a shot again, and it worked there. If you get the opportunity, try running it in a different area from where you tried.
I'm surprised that they are sending you a new phone for this.
Sent from my EVO LTE using xda app
pbedard said:
OF wouldn't accept a new phone there's a method of fixing it with WiFi and checking HTC updates then rebooting
cm10ed 3VO
Click to expand...
Click to collapse
I searched high and low for a fix before I even called Sprint Tech. Any chance you can point me in the right direction? I'll just send them their locked down phone back if I can fix this one.
sslbaron said:
I was getting this too. I had to run an errand up to another major city north of where I live. While there, I figured I'd give it a shot again, and it worked there. If you get the opportunity, try running it in a different area from where you tried.
I'm surprised that they are sending you a new phone for this.
Sent from my EVO LTE using xda app
Click to expand...
Click to collapse
Unfortunately I did try in a few different areas. I live in Cincinnati and go to school in Dayton, but got the same error in both places. I really wonder how this even happened because I never had a problem running AOSP on my OG EVO so I don't think that could be it.
I had this happen on my 3D and when it did work it only connected to Verizon....weird I know and even the tech couldn't believe but I did a data reset on it and never had that problem again.
Sent from my EVO using Tapatalk 2
So I was on stock with goodies and just out of curiosity switched to mean rom to try and activate my phone. The activation went off without a hitch and now my phone is working perfectly again. So pumped.
if u were able to do it before then all of sudden u can't, it must be sprint
Sent from my EVO using xda app-developers app
I get the error code also, im on flex 2.18 I'm gonna try a different rom tomorrow to see if it still does it, another thing that's driving me crazy is when i call my wife's or my brothers phone it rings once then goes to a busy signal i have to force my phone to roam to call them and it only happens when i call one of them and all three phones are on my account
Sent from my EVO using xda premium
josh030181 said:
I get the error code also, im on flex 2.18 I'm gonna try a different rom tomorrow to see if it still does it, another thing that's driving me crazy is when i call my wife's or my brothers phone it rings once then goes to a busy signal i have to force my phone to roam to call them and it only happens when i call one of them and all three phones are on my account
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Are you using Google voice? I've found that GV messes things up like that.
Sent from my EVO using xda app-developers app
mmhama2 said:
Are you using Google voice? I've found that GV messes things up like that.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
OK i flashed to mean rom and now I'm able to update prl and profile without getting the error, as for the busy tone it was gv, i signed out of gv the calls went thru then i signed back in and get the busy signal again, which sucks because that's never happened before till now.
Sent from my EVO using xda premium
I had the same problem a few days ago. I was Running CM10 and switched over to Stock w/ Goodies to update my PRL and Profile so i can take advantage of LA's new LTE network but i kept getting that error. I ended up unrooting and relocking my phone and restored to complete stock after that it updated fine the first time. I doubt being rooted prevents you from updating either the PRL or Profile.
I was getting the same error code at work. I googled the code ansomeone said it was a connection problem. I believe this because I never get a good signal at work. When I got home my prl updated. I'm on meanrom.
Easy Fix
Turn off WiFi and LTE radio (CDMA only) and try it. You should be able to update the PRL and Profile.
As "zAcHcOmA" mentioned, I also gave them a Thanks for it.. I had the same issue with "Error Code 1233".
My problem started when I noticed every incoming call I tried to answer thru the Handset would basically act as if I missed the call. Seems I didn't have an issue answering through Blue Tooth though. Not exactly sure what is causing this. I'll keep an eye on it after updating my PRL & Profile. Anyways, I did the following and was able to update both PRL & Profile..
1. Make sure Wireless is off
2. Set network to by going to Settings - Mobile Data - Network Mode "CDMA only"
3. I was then able to update both PRL & Profile through System Updates and I then rebooted my phone.
I'll now find out if my issue is resolved or if I still have on going issues.

[Q] No Network at all.. 3G 1X or LTE

So after working with Sprint with morning and messing with it all day I am at a lost and have taken to XDA to find the cure.
My LTE stopped working properly over the past, well ever since i got it actually, but ever since LTE went live in Chicago i have not been able to keep a mobile connection. I have been switching back and forth between my og EVO and my LTE. I went back to my LTE and long story short I can make calls and texts and the WiFi works but I have no mobile network. It shows the bars but has no 1x or 3g or 4g icon. I have had Sprint reset the phone and re-active it numerous times and still nothing. Anyone have an idea how to get it back? even by going through ##3828# ?
on a side note, when Sprint re-activated the phone and reset it when i booted the phone back on it did NOT do a hand free activation.
Please Help
EDIT: also it won't do Firmware, PRL, Profile updates....
Call Sprint. Have them update your profile manually. Reboot. Update prl and pri
Sent from my EVO using xda app-developers app
Deathsnuggle said:
Call Sprint. Have them update your profile manually. Reboot. Update prl and pri
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
I did, my phone will not update PRL or PRI, it just loads and loads. And Sprint never can help me I have called today.
I just got a glimpse of 3G!! So I opened Titanium Backup and i got this "message" (see attached) I clicked "restore the previous ID" and my 3G icon went on for about 10 seconds and then went away again and has not reappeared.
I am also having this problem as of today...just randomly happened....Just keeps "Looking for Service" wifi works, but nothing else does.....hmmmmmm
Mine though has no bars, just an x above the bars....won't call/text/anything....hmmmmm
Mine does this occasionally. Especially while using WiFi. X over signal, looking for service. I started a thread but didn't get a reply. For me, rebooting the phone restores the signal. It hasn't happened for a while so hopefully fixed itself somehow.
Sent from my EVO using xda app-developers app
5 Liter Fever said:
Mine does this occasionally. Especially while using WiFi. X over signal, looking for service. I started a thread but didn't get a reply. For me, rebooting the phone restores the signal. It hasn't happened for a while so hopefully fixed itself somehow.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
I have an S2 and i noticed over the past day that it randomly drops service but picks it right back up while driving around town. (Chicago Suburb).
Rebooting does nothing for me though
EDIT: on the phone with Sprint at the moment, we shall see how good they are.
http://forum.xda-developers.com/showthread.php?t=1876622
This was my thread with a similar issue. Changing active profile from 0 to 1 fixed my issue. Perhaps it would fix yours too?
Sent from my EVO using xda premium
Cherokee4Life said:
I have an S2 and i noticed over the past day that it randomly drops service but picks it right back up while driving around town. (Chicago Suburb).
Rebooting does nothing for me though
EDIT: on the phone with Sprint at the moment, we shall see how good they are.
Click to expand...
Click to collapse
Just got off the phone... all they wanted to do was a profile update. Data Profile reset and then a Factory Reset.
All of which I have tried before. Finally she told me I had to take it into a Sprint service center because their is something physically wrong with the phone because the hands free activation would never activate.
READ!!!!!! ----> She mentioned something under her breath that I don't think she wanted me to hear. She asked if I was in Illinois. When I said yes I am in the Chicago Suburb area she quietly said "oh.. there is an outage in your area" HMMMM Interesting.
Moderators rescale pics often u need q iphone then
Sent from my EVO using xda app-developers app
richardb2837 said:
Moderators rescale pics often u need q iphone then
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
huh?
Try to do the hard factory reset using ##786# AND enter your MSL as the password that is how I got mine to work... My issue was becaiee my MID AMD MEID were somehow both deleted..after doing this it will reset and force a handsfree activation on boot up.
Sent from my EVO using xda premium
EVOuser94 said:
Try to do the hard factory reset using ##786# AND enter your MSL as the password that is how I got mine to work... My issue was becaiee my MID AMD MEID were somehow both deleted..after doing this it will reset and force a handsfree activation on boot up.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
You sir are a genius. First i went into ##3282## and entered my MSL and reset it there and then I went into ##786# and reset my phone. It took a while but finally booted back up and went to the Hands Free Activation. Mind you, I have had 5 different employees for Sprint attempt to get my phone to do the hands free activation and none of them could.
Cherokee4Life said:
You sir are a genius. First i went into ##3282## and entered my MSL and reset it there and then I went into ##786# and reset my phone. It took a while but finally booted back up and went to the Hands Free Activation. Mind you, I have had 5 different employees for Sprint attempt to get my phone to do the hands free activation and none of them could.
Click to expand...
Click to collapse
Lol it was all trial and error!!! Took me like 4 hours to figure this out... 1 hour at least on the phone with Sprint, they are idiots!!!! Lol
Sent from my EVO using xda premium
gmugrad04 said:
http://forum.xda-developers.com/showthread.php?t=1876622
This was my thread with a similar issue. Changing active profile from 0 to 1 fixed my issue. Perhaps it would fix yours too?
Sent from my EVO using xda premium
Click to expand...
Click to collapse
This was the issue on my end....I probably looked at the data profile 50 times in the last day trying to figure it out....Sprint, no help (they just want to reset everything)....the worse part is once I read this and saw mine was at 0, I almost knocked myself over because I couldn't believe I didn't see it earlier!...Thank You for making me look twice at that and caught my mistake!
zrmxp95 said:
This was the issue on my end....I probably looked at the data profile 50 times in the last day trying to figure it out....Sprint, no help (they just want to reset everything)....the worse part is once I read this and saw mine was at 0, I almost knocked myself over because I couldn't believe I didn't see it earlier!...Thank You for making me look twice at that and caught my mistake!
Click to expand...
Click to collapse
Sorry, where did you go to set it to "1"? I'm having the same problem and hoping this fixes it. Thanks!

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