Will Sprint handle warranty issues for the first 90 days on the LTE? I am 3 days past the 30 day exchange with Best Buy and they are estimating 30 days to "fix" mine. If I go to Sprint will they honor the 90 day manufacturer warranty and replace or repair it in a more timely manner?
I purchase devices from bestbuy and always have Sprint service them.
Sent from my EVO using Tapatalk 2
Wait. I thought that best buy had adopted a replacement policy with phones that needed repair?
Sent from my EVO using xda premium
Sprint has a 14 day return policy on phones they sold. If there is a manufacture warrenty of 90 day that would have to go through HTC. What's wrong with the phone? A repair store will fix/replace it for $35 as long as it is not broken or liquid damage
Cell phone providers are not like normal retail outlets. If the manufacturer offers a longer warranty, you must go through them, not the carrier.
Just got back from the Sprint Store. have to either go through manufacturer or can leave it with them, if they can duplicate the problem they can order a replacement for $35.00
Tnman7 said:
Will Sprint handle warranty issues for the first 90 days on the LTE? I am 3 days past the 30 day exchange with Best Buy and they are estimating 30 days to "fix" mine. If I go to Sprint will they honor the 90 day manufacturer warranty and replace or repair it in a more timely manner?
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I shattered my screen and took to to Best Buy and I was given 3-5 days, 30 days, and then a couple days. Eventually I dropped it off at a Best Buy Mobile in Portland, they had a NEW phone for me in 22 hours.
What they told me is that there is 2 repair processed. Rapid exchange, when they send out a new or refurb unit the minute the broken phone is put into the system. The other is repair, that is the 3-5 day one, which can take up to 30 days.
So ask them to do a repaid exchange.
Related
I purchased a Touch Pro 35 days ago from Sprint. The phone just completely died, and sprint is telling me to contact Assurion for a replacement since the 30 day return period is over.
Does anyone know if Assurion is sending out refurbished or new Touch Pros? Is the Touch Pro so new that refurbs have not actually been made yet?
It would be a shame if I receive a refurbished phone, when just last month I paid alot of money for a new one.
I appreciate any and all replys
the phones that is being sent out is new that is what my replacment was
Who cares?
The truth is with any htc slide phone you get you will end up replacing it at least yearly because they just don't last. They put new casings without scratches, just the internals are refirbs. And when that one wears out it will be time to upgrade anyway.
Asurion will probably tell you to go back to Sprint. You should only be getting a replacement from them if you have a non-warranty issue. If the phone refuses to boot, and there's no signs of damage (outside of normal wear-and-tear), then it's a warranty issue and Sprint should either replace it or send it out to be repaired.
I work as a tech in a Verizon Wireless, and have seen Asurion refuse to replace phones for warranty problems. Their replacements are definitely refurbished, and I've even seen franken-phones come from them (phones built from parts from more than one model of phone!).
I'd suggest calling Sprint again and tell them to get off their butts and honor your warranty.
CmdrThisk said:
Asurion will probably tell you to go back to Sprint. You should only be getting a replacement from them if you have a non-warranty issue. If the phone refuses to boot, and there's no signs of damage (outside of normal wear-and-tear), then it's a warranty issue and Sprint should either replace it or send it out to be repaired.
I work as a tech in a Verizon Wireless, and have seen Asurion refuse to replace phones for warranty problems. Their replacements are definitely refurbished, and I've even seen franken-phones come from them (phones built from parts from more than one model of phone!).
I'd suggest calling Sprint again and tell them to get off their butts and honor your warranty.
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Sprint often tries to dodge doing the warranty work, but I agree this is probably a warranty issue, that should be handled as such. If Sprint won't do it HTC can be reached directly, the HTC warranty contact information is in the back of the manual that came with your Touch Pro.
But people who have received Touch Pro replacements via Asurion have been getting brand new devices.
I'd press for a warranty replacement, simply because there won't be any deductible involved in warranty repair/replacement.
It's always better to get new instead of refabs. Think of new car versus used car .
Warranty
Verizon warranties their phones for a year if it isnt damaged. As long as its a manufacturer defect i think sprint should warranty it. Ive had HTCs for about 3 years now. The only ones that i had to replace was my Titan when it flew off the trunk of a car. And the ones assurion sent me were junk. the charging ports were out of them. So i made them send me a new one.
I too would contact sprint and ask them to do a warranty replacement. Provided you don't have any water damage etc ... If it just quit working it should be covered. If you damaged it, then contact assurion.
CmdrThisk said:
Asurion will probably tell you to go back to Sprint. You should only be getting a replacement from them if you have a non-warranty issue. If the phone refuses to boot, and there's no signs of damage (outside of normal wear-and-tear), then it's a warranty issue and Sprint should either replace it or send it out to be repaired.
I work as a tech in a Verizon Wireless, and have seen Asurion refuse to replace phones for warranty problems. Their replacements are definitely refurbished, and I've even seen franken-phones come from them (phones built from parts from more than one model of phone!).
I'd suggest calling Sprint again and tell them to get off their butts and honor your warranty.
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i work as a tech for sprint...he's right...it should be replaced in store if you havent damaged it
he could be living in a non corporate area and that kiosk/dealer/affiliate may not be able to do warranty swaps
Assurion did right by me
Back in January I had to get my Titan replaced after the USB port was damaged. When I called it in to Assurion, I was told that they had no Titans available, "would I mind if they sent me a Touch Pro instead?" Nope, not at all. Paid my $50 deductable and got a shiny brand new TP in the mail 2 days later.
Sorry to hear of the poor experience some of you have reported, but I must say they treated me first class.
NOW's the Time!
SMiLEsCRiES said:
I purchased a Touch Pro 35 days ago from Sprint. The phone just completely died, and sprint is telling me to contact Assurion for a replacement since the 30 day return period is over.
Does anyone know if Assurion is sending out refurbished or new Touch Pros? Is the Touch Pro so new that refurbs have not actually been made yet?
It would be a shame if I receive a refurbished phone, when just last month I paid alot of money for a new one.
I appreciate any and all replys
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Click to collapse
Look good man this is what it comes down to. Call up Asurion before March is up. In April the price for elite phones like our TP, will go from 50, to 100! If your phone so much as flashes a pixel in the wrong way, send it in NOW! Sprint is soo beautiful for this! Because they are changing the terms of the TEP we all get $400 dollar plus phones for $50. They don't only send you a phone and a charger, they send you the whole deal!
I'm using the phone and my reception has skyrocketed from the Mogul! I'VE HAD 450 KB/s TRANSFER RATES WITHOUT 5 BARS! This has, for me, solidified my continuing (once flagging) partnership with Sprint. I love e'm now; probably until I have to talk to a customer service rep, but hey it's not like Verizon, the #1 CDMA supplier (And there is no way in hell I could do GSM with their out of whack version of 3G) is any better, they're actually worse!
Do it now. Don't be caught after the fact having to pay more for what you could have gotten now, for less.
Asurion prices
I sell VZW. And so far we have not been told about any price changes to our deductiples for tier 2 phones. I just actually had mine replaced (due to a cracked screen) with saturday delivery for $50. and there was no notice in the box from asurion either. And they sent me a brand new in the box.
I got my Mogul replaced with a TP a few weeks ago. A letter, or booklet I should say, came from Assurion a few days later. It outlined the new deductibles for pretty much all the high end phones. I don't know where it is and can't remember if it was only Sprint specific. I do know that it had something in there saying to get a complete list of phones go to Sprint's website. That's not to say that it didn't say anything about other carriers. I just don't remember. Either way, sometime in early to mid April, the deductible is going up to $100 for high end Sprint phones.
Two weeks ago, I bought my Amaze and two days after having it I noticed it had a dead pixel that would only turn white or red. Immediately I took it back to where I bought it expecting them to just give me a new phone instead of having to ship it away to HTC. But apparently being shipped from factory with a dead pixel is not a good enough reason to declare it DOA and just replace it, so instead they sent it away and told me that it would take 2-6 weeks to come back. I'm rather frustrated and unimpressed with their service. Does anyone have any suggestions to make this better or any relating customer service experiences?
Sent from my HTC Desire using xda premium
I've been with Telus since 1996 and have no complaints about their customer service. I can understand your frustration after only 2 weeks but I think that is pretty standard for Canadian carriers.
no way. here in US they give you 14 days if you wanna get another phone or exchange they will do it, or if you have insurance and you bricked your phone they send you another one before you send the defective one back,
That really sucks. If it is a warranty thing, they send you the phone first. You then have 7 days to send the old one back. If you have the extended warranty coverage, you get the phone with next day shipping.
So today, after I just finished rooting my phone, stepped out to have a smoke. I walked and dropped my phone off a wooden stair and into a icicle puddle on an already present soft pile of snow. On the first hit the back flew off and then fell battery side first. It now won't turn on, so would best buy cover this?
My first thought is by protection you mean not letting them touch my phone, then yes
Being serious if their protection covers accidental damage they should be to swap it out no problem. If not and you have insurance on your phone go to a VZW store.
Neither place can tell if you are rooted/unlocked etc when the phone doesn't power up.
Yeah, they should replace it no problem. You'll be without your phone for several days, but that's about the worst of it. I used their plan for a couple of years with my Galaxy Nexus. Was pretty easy to work with.
Do they cover water damage though? I know assurian will not cover the device for water damage. They have those white stickers on battery and inside back of phone. When it gets wet it turns red. Not sure about best buy coverage but wanted to give you a heads up just in case. Sorry to hear about your loss that does suck.
orfius christ said:
So today, after I just finished rooting my phone, stepped out to have a smoke. I walked and dropped my phone off a wooden stair and into a icicle puddle on an already present soft pile of snow. On the first hit the back flew off and then fell battery side first. It now won't turn on, so would best buy cover this?[/QUOTE
I have the geek squad through best buy and I pay 9.99 a month. I had gs3 before this that I bought in august at best buy. They replaced my gs3 twice one after I flashed miui and my phone wouldn't make phone calls or texts and once after the head phone Jack stopped working. Both times they gave me brand new gs3 in store same night they normally send it out and you can get a loaner smart phone for $50 deposit but because refurbished gs3 was on back order they gave me it brand new. Just last week I flashed slim bean 4.2.1 and had the same problem wouldn't make phone calls and after factory reset it was stuck in roaming they couldn't fix it. I told them I had been trying to get Verizon to give me alternate replacement because id been dropping alot of calls and they said because it was gonna be my third replacement and twice it was the sane problem they could give me a credit for $ 699.00 for the full value of the phone and I could pick any phone At best buy so I had them price match Amazon wireless and they have me the note 2 for $699.00 and I just had to start my geek squad program from that date even though I airway payed for this month but I figured it's worth paying for the geek squad twice in one month to get a brand new note 2. So I would say if you have the coverage for 9.99 a month they should definitely replace it. It's just whether or not the on backorder. If the refurbished ones are not on backorder then they ll get you a refurbished in 5 days or so our they can try to fix your phone but that can take 2-3 weeks. ThIs is what they told me before they realized the gs3 was on backorder. How this helps sorry for long explanation. I would definitely recommend geek squad to any one buying a smart phone though because there is no deductible and unlimited claims. Also they told me they don't care if your phone if Is rooted they will still try to fix it or replace it.
Sent from my SCH-I605 using xda app-developers app
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sean09232 said:
I have the geek squad through best buy and I pay 9.99 a month. I had gs3 before this that I bought in august at best buy. They replaced my gs3 twice one after I flashed miui and my phone wouldn't make phone calls or texts and once after the head phone Jack stopped working. Both times they gave me brand new gs3 in store same night they normally send it out and you can get a loaner smart phone for $50 deposit but because refurbished gs3 was on back order they gave me it brand new. Just last week I flashed slim bean 4.2.1 and had the same problem wouldn't make phone calls and after factory reset it was stuck in roaming they couldn't fix it. I told them I had been trying to get Verizon to give me alternate replacement because id been dropping alot of calls and they said because it was gonna be my third replacement and twice it was the sane problem they could give me a credit for $ 699.00 for the full value of the phone and I could pick any phone At best buy so I had them price match Amazon wireless and they have me the note 2 for $699.00 and I just had to start my geek squad program from that date even though I airway payed for this month but I figured it's worth paying for the geek squad twice in one month to get a brand new note 2. So I would say if you have the coverage for 9.99 a month they should definitely replace it. It's just whether or not the on backorder. If the refurbished ones are not on backorder then they ll get you a refurbished in 5 days or so our they can try to fix your phone but that can take 2-3 weeks. ThIs is what they told me before they realized the gs3 was on backorder. How this helps sorry for long explanation. I would definitely recommend geek squad to any one buying a smart phone though because there is no deductible and unlimited claims.
Sent from my SCH-I605 using xda app-developers app
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Your experience is a huge exception to the rule. No store here will give you a new phone from their store stock, even if refurbs are unavailable ( it is against Best Buy policy). You simply wait. Is it possible you have connections in the store?
Even with me making a public spectacle of Best Buy's shady Black Tie protection, I didn't get a new phone in-store.
adrynalyne said:
Your experience is a huge exception to the rule. No store here will give you a new phone from their store stock, even if refurbs are unavailable ( it is against Best Buy policy). You simply wait. Is it possible you have connections in the store?
Even with me making a public spectacle of Best Buy's shady Black Tie protection, I didn't get a new phone in-store.
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No connections at all. The guy asked me do you want to have your phone repaired(2-3 weeks) or do you want a rapid exchange(5 days) I agreed to have phone repaired so I would get the same phone back. He put it in the computer and he said it told him to do rapid exchange then he tried that and it told him to replace it in Store. I had no thoughts of getting a brand new phone it just Happened that way then the 2nd time I didn't mention getting a new one the first time and the same thing happened and it was a different employee. The 3rd time just recently when I got the note 2 I didn't mention any thing about previous new replacements and they offered me another new replacement but i explained the situation with Verizon and wanting an alternate replacement than he told me they could fulfill the plan and give me the credit and that's what I did this time also different employee than 2 previous times. but I definitely don't have connections
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It will be covered. You'll have to wait about a week to get it back.
My suggestion is to always either break your phone to the max or damage the phone in away that you can restore to stock so no warranty issues arise.
Sent from my SCH-I605 using xda premium
Rebel908 said:
It will be covered. You'll have to wait about a week to get it back.
My suggestion is to always either break your phone to the max or damage the phone in away that you can restore to stock so no warranty issues arise.
Sent from my SCH-I605 using xda premium
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Black Tie is separate from the phone warranty. It is insurance, not a warranty.
Travisdroidx2 said:
Do they cover water damage though? I know assurian will not cover the device for water damage.
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Actually, they do cover water damage.
adrynalyne said:
Black Tie is separate from the phone warranty. It is insurance, not a warranty.
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I understand that, but from what I have been told voiding the phone warranty would be grounds for not honoring the plan, same reasoning as to why Samsung would not honor the contract
Sent from my SCH-I605 using xda premium
Rebel908 said:
I understand that, but from what I have been told voiding the phone warranty would be grounds for not honoring the plan, same reasoning as to why Samsung would not honor the contract
Sent from my SCH-I605 using xda premium
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Hogwash on whoever told you that.
The insurance is to cover things not covered by warranty.
For instance, dropping and breaking your phone voids the warranty. Naturally, Black Tie and other insurance comes into play then. If they didn't, that would be grounds for fraud on their part and many lawsuits would ensue.
The only things you need to worry about are what they don't cover according to their TOS.
Travisdroidx2 said:
Do they cover water damage though? I know assurian will not cover the device for water damage. They have those white stickers on battery and inside back of phone. When it gets wet it turns red. Not sure about best buy coverage but wanted to give you a heads up just in case. Sorry to hear about your loss that does suck.
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Yeah they cover water damage ... its insurance. Like was stated it would open up a major can of worms if they had retarded stipulations.
Having worked for Best Buy Mobile for over 2 years now, I will share what GSP (Geek Squad Protection) means for you.
The plan is allowed only for phones purchased from Best Buy or a non-refurbished like-new iPhone not originally purchased from Best Buy. The plan is phone specific and can cover any phone Best Buy distributes.
Here is what the plan covers and the costs:
Covers:
Water Damage(full submersion and battery replacement)
Accidental damage, broken screen, hardware physicalities etc.
Software malfunctions/defects
Original purchased accessories included in phone packaging including earbuds, charger cable etc.
Unlimited Claims
No deductibles($0)
Loaner Phone coverage(some stores charge $50 deposits).
No commitment, can be cancelled by owner at any desired time
9.99 for smartphones/169.99 for 2 years outright
14.99 for iPhones/269.99 for 2 years outright
5.99 for basic phones/119.99 for 2 years outright
(if an outright plan is purchased, it can still be cancelled and prorated for months used as a refund).
Does not Cover:
Lost or Stolen Items
How it works:
Best Buy goes through a vendor known as Jabil to replace the phones made from service claims. Jabil is a facility that commisions the manufacturers to send parts to the facility to be manufactured back to original state OR send a completely new/already remanufactured device to Best Buy to return to you. The item is not classed "refurbished".
The process for the claim is 2-3 business days.
Exceptions:
If no phones are available on hand to be shipped in for the claim the item may be put on "backorder" where it may take 5-7 business days for it to be received.
If no phones are available and backorder is not an option, you may qualify for a substitute where you can choose an upgraded model of the current phone.
If the phone is not available to be backordered and no substitute exists, it is considered a repair which may take 1-2 weeks to return to the store. (it is the same unit that is sent to be repaired).
If any of these above conditions cannot be fulfilled or produce a working phone for you, Geek Squad "Junks-out" the phone (as stated in a post on the first page of this thread) where you get the full retail value of the phone when purchased to redeem in store on another phone.
I hope this clears up any misconceptions.
srath16 said:
Having worked for Best Buy Mobile for over 2 years now, I will share what GSP (Geek Squad Protection) means for you.
The plan is allowed only for phones purchased from Best Buy or a non-refurbished like-new iPhone not originally purchased from Best Buy. The plan is phone specific and can cover any phone Best Buy distributes.
Here is what the plan covers and the costs:
Covers:
Water Damage(full submersion and battery replacement)
Accidental damage, broken screen, hardware physicalities etc.
Software malfunctions/defects
Original purchased accessories included in phone packaging including earbuds, charger cable etc.
Unlimited Claims
No deductibles($0)
Loaner Phone coverage(some stores charge $50 deposits).
No commitment, can be cancelled by owner at any desired time
9.99 for smartphones/169.99 for 2 years outright
14.99 for iPhones/269.99 for 2 years outright
5.99 for basic phones/119.99 for 2 years outright
(if an outright plan is purchased, it can still be cancelled and prorated for months used as a refund).
Does not Cover:
Lost or Stolen Items
How it works:
Best Buy goes through a vendor known as Jabil to replace the phones made from service claims. Jabil is a facility that commisions the manufacturers to send parts to the facility to be manufactured back to original state OR send a completely new/already remanufactured device to Best Buy to return to you. The item is not classed "refurbished".
The process for the claim is 2-3 business days.
Exceptions:
If no phones are available on hand to be shipped in for the claim the item may be put on "backorder" where it may take 5-7 business days for it to be received.
If no phones are available and backorder is not an option, you may qualify for a substitute where you can choose an upgraded model of the current phone.
If the phone is not available to be backordered and no substitute exists, it is considered a repair which may take 1-2 weeks to return to the store. (it is the same unit that is sent to be repaired).
If any of these above conditions cannot be fulfilled or produce a working phone for you, Geek Squad "Junks-out" the phone (as stated in a post on the first page of this thread) where you get the full retail value of the phone when purchased to redeem in store on another phone.
I hope this clears up any misconceptions.
Click to expand...
Click to collapse
Thanks for clearng that up much appreciated
Sent from my SCH-I605 using xda app-developers app
Anyone know how the exchange policy works if you used AT&T next to get this phone? I got my dad this phone on the AT&T next plan since he loved playing with mine so much. His keeps rebooting in a boot loop, and has a dead pixel. Stock, and used only for two days.
rahtrip said:
Anyone know how the exchange policy works if you used AT&T next to get this phone? I got my dad this phone on the AT&T next plan since he loved playing with mine so much. His keeps rebooting in a boot loop, and has a dead pixel. Stock, and used only for two days.
Click to expand...
Click to collapse
They will exchange it like any other method of buying the phone. Which, this sounds like a warranty issue so the 14 days shouldn't matter.
smknutson said:
They will exchange it like any other method of buying the phone. Which, this sounds like a warranty issue so the 14 days shouldn't matter.
Click to expand...
Click to collapse
I have to go through warranty? Can I just go back to the store where I bought it? Can it be exchanged there? Sorry if that's a dumb question.
Sent from my HTC One_M8 using Tapatalk
rahtrip said:
I have to go through warranty? Can I just go back to the store where I bought it? Can it be exchanged there? Sorry if that's a dumb question.
Sent from my HTC One_M8 using Tapatalk
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Click to collapse
You could exchange it if he wants a different device, but if exchanging for another m8, they will probably treat it was a warranty issue.
Mine had a defect on the head phone jack. They replaced it on the 14th day without having to pay any fees. They will only charge you if you switch phones. Even if it is just a color change
Crimson Ghoul said:
Mine had a defect on the head phone jack. They replaced it on the 14th day without having to pay any fees. They will only charge you if you switch phones. Even if it is just a color change
Click to expand...
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Was your M8 purchased through ATT next? and they let u exchange?
rahtrip said:
Was your M8 purchased through ATT next? and they let u exchange?
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Click to collapse
I bought my M8 at the full retail price.
I exchanged an m8 in a store that I had ordered through their website. The phone was bought through Next and I exchanged it on the 14th day. Whoever said they wouldn't exchange it for another m8 is wrong. If he is within his 14 days they will exchange it for another m8 or even a different device. After that they treat it as a warranty issue.
As a matter of fact, if you are within your 14 days and try to get a warranty exchange they won't allow you. They will tell you you are within your 14 days and should exchange the device.
How do I know this? With my m7 I ordered a 64gb in store.. It was defective.. Stores were not stocking the 64gb, only the 32.. I called to exchange it and they told me since I bought it in a store I had to exchange it in a store.. But no stores had any 64gb.. It was a hellish ordeal.. I had got fed up and tried to get the warranty department to give me a warranty exchange.. They did not allow me to... They said I was still within my 14 days. So if you're within your 14 days they won't even let you get a warranty exchange.
Sent from my HTC One_M8 using Tapatalk
rahtrip said:
Was your M8 purchased through ATT next? and they let u exchange?
Click to expand...
Click to collapse
I purchased two S5s through Next, and it was the standard $35 restocking fee to exchange to the m8.
rahtrip said:
Anyone know how the exchange policy works if you used AT&T next to get this phone? I got my dad this phone on the AT&T next plan since he loved playing with mine so much. His keeps rebooting in a boot loop, and has a dead pixel. Stock, and used only for two days.
Click to expand...
Click to collapse
Within the 14 day BRE period, all warranty exchanges can be done in store. You don't have to pay a restocking fee, due to the fact there's something wrong with your dad's phone. You don't even really need to bring the original box, though it's recommended.
They might direct you to the warranty center, but should only do so if they are out of stock or you return/exchange outside of the 14 day window.
Get in there right away just to be sure.
They will recharge you a restocking fee if you exchange for a different device, not if you exchange for another m8. And again they will NOT process a warranty claim within your 14 days. Try for yourself.. If someone is within their 14 days call the warranty department.. Make up some BS abut the phone being defective and you need a warranty replacement.. They will tell you they can't process one because you are within your 14 days return period. Also I learned if you had ordered it from the website the 14 days begins at the invoice date.. not the delivery date which is pure BS.. It should be from the delivery date.
You have 14 days to replace the device for a different device or the same one but different color. If they find nothing wrong with your device, then you'll pay a $35 restocking fee(you might not depending on who you get) you'll also pay $35 to switch devices(M8 to S5 or w/e)
Now if you received a defective device from AT&T they can not decline you a replacement. I've ordered many phones from AT&T and replaced them due to damage within 14 days period. No restocking fee was charged to me.
Now unless they changed the policy since then idk
Sent from my SAMSUNG-SM-G900A using Tapatalk
factory defect == restocking fee waived
swapping "just because" == restocking fee.
i swapped out 2 M8s with zero fee, and they were willing to swap more out if i continued to find the same problem (dead pixel). Now im not on NEXT but that shouldn't matter.
Next doesn't affect exchanges or warranty returns or anything like that. The only thing different with Next is how you pay for the device itself.
Just go to the store, and get them to exchange it for another M8, they'll do it for free since the problems you have are a factory defect.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
I brought the unopened box that was delivered to my home with the S5 in it to a local store and got it exchanged for the M8 with no restocking fee.
You can exchange device at the store.....no fees if it's the same device. I had gotten an Active and didn't like it so I got charged a fee to swap it out for a 32gb S4. Had a bad S3 and they swapped it out no questions asked.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
I got my s9+ on March 14 and exactly 2 weeks later out of the blue it just randomly shuts off. I figure well thats weird but not the first time a phone has done that. I boot it back up and less than a minute later it goes right off again. long story short it won't stay on for more than a minute I tried factory data reset several times didn't fix anything. I contacted Samsung at this point I was so mad I just wanted a refund but they said I am 1 day over the 14 day return period so they refused.
The only option I have now is to send it in for warranty work which will take up to 10 business days not counting transit times. I have to say I am in utter disbelief at samsungs customer service. You can say what you want about Apple but there customer service is absolutely incredible. I had a problem with an iPhone once, went in and had a brand new one fully restored and ready to go within the hour.
Had I bought the phone from the carrier store and not online from samsung's website they said I could have just swapped it out so needless to say I will never make that mistake again.
Anyone else have any similar experiences?
same thing happened to me with my S7 Edge, after 3 weeks, screen died.
Samsung's customer service is in Asia, pretty disappointing, the best thing is, in Australia we have local samsung stores, popped in and they swapped it out right away.
Mine shuts off whenever the screen isn't being used or it goes into bootloops. Which is highly strange considering I haven't tried doing anything to the phone but I've done factory resets and cache wipes but still doesn't fix it. Although I got mine thru sprint and it was past the 2 days return policy but they're exchanging it for a brand new one. I told Samsung about it and they had told me it could take a month for them to fix or replace.
Mine is working perfectly. As I suspect are the vast majority of the millions sold. Every product made by man will see some failures. That's why there are warranties.
rbtrucking said:
I got my s9+ on March 14 and exactly 2 weeks later out of the blue it just randomly shuts off. I figure well thats weird but not the first time a phone has done that. I boot it back up and less than a minute later it goes right off again. long story short it won't stay on for more than a minute I tried factory data reset several times didn't fix anything. I contacted Samsung at this point I was so mad I just wanted a refund but they said I am 1 day over the 14 day return period so they refused.
The only option I have now is to send it in for warranty work which will take up to 10 business days not counting transit times. I have to say I am in utter disbelief at samsungs customer service. You can say what you want about Apple but there customer service is absolutely incredible. I had a problem with an iPhone once, went in and had a brand new one fully restored and ready to go within the hour.
Had I bought the phone from the carrier store and not online from samsung's website they said I could have just swapped it out so needless to say I will never make that mistake again.
Anyone else have any similar experiences?
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Samsung's site listed a 30 day return window when I bought mine on their site. Samsung Direct is horrific. They took over 6 months to give me a $100 coupon they owed me because of a flub on a S8+ order last year. I would recommend talking to them again until they do a refund/RMA set up. You can always talk to your financial institution if you used credit card to make the purchase. See if Samsung does advanced exchanges or offers the service on the free trial version of their Samsung Premium they include with new purchases. It is supposed to last a month. It does not make sense one should have to go without a phone for 10 days because of "repairs." Repairs could include refurbished parts in a 14 day old device.
If those don't work, get it repaired, sell the device off, and get another phone from someone more reliable. I recommend keeping an eye for the Pixel 2 XL, HTC U12 Plus (rumored device), OnePlus 6 (rumored device).
nviz22 said:
Samsung's site listed a 30 day return window when I bought mine on their site. Samsung Direct is horrific. They took over 6 months to give me a $100 coupon they owed me because of a flub on a S8+ order last year. I would recommend talking to them again until they do a refund/RMA set up. You can always talk to your financial institution if you used credit card to make the purchase. See if Samsung does advanced exchanges or offers the service on the free trial version of their Samsung Premium they include with new purchases. It is supposed to last a month. It does not make sense one should have to go without a phone for 10 days because of "repairs." Repairs could include refurbished parts in a 14 day old device.
If those don't work, get it repaired, sell the device off, and get another phone from someone more reliable. I recommend keeping an eye for the Pixel 2 XL, HTC U12 Plus (rumored device), OnePlus 6 (rumored device).
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It does actually say on there website return period is 15 days.