Google Talk Authentication Error - HELP!!!! - HTC Rezound

Hi Everyone,
After Verizon pushed the ICS update, I'm now getting the Google Talk Authentication error and I can't find a way to turn it off. I don't use Google Talk and I don't want to enable it on my domain. Any suggestions?
Authentication Error
Google Talk failed to login. If this is a Google Apps account, confirm that Chat service is enabled for this account.
In advance, appreciate the help and suggestions.
Dan

Go to settings, accounts, (your primary google account), and uncheck the box for google talk. I don't have it, but it should be there.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

GrayTheWolf said:
Go to settings, accounts, (your primary google account), and uncheck the box for google talk. I don't have it, but it should be there.]
Click to expand...
Click to collapse
Note sure why you would be getting that, but have you tried simply disabling Talk? Go to Settings->Apps->All and scroll down to Talk, then Uninstall Updates (if you loaded any), and then click Disable, should take care of the issue.

I just figured it out - for anyone else, it is go to Settings, Apps, click on the All tab, click on Talk, Disable

Thanks GrayTheWolf and AceJavelin,
After I posted, my screen refreshed and it showed your prior responses. Sorry for the duplicate entries.

Your not going to believe this, even with the app disabled, I did the force stop, cleared data, I still get the error.
Help!

BostonDan2 said:
Your not going to believe this, even with the app disabled, I did the force stop, cleared data, I still get the error.
Help!
Click to expand...
Click to collapse
Your next option is to root and delete the apk.

There has to be another option.
Is anyone else having this issue or is it just me.
I'm debating on doing a factory restore and reinstalling all the apps again.
Anyone?

Real solution
BostonDan2 said:
Hi Everyone,
After Verizon pushed the ICS update, I'm now getting the Google Talk Authentication error and I can't find a way to turn it off. I don't use Google Talk and I don't want to enable it on my domain. Any suggestions?
Authentication Error
Google Talk failed to login. If this is a Google Apps account, confirm that Chat service is enabled for this account.
In advance, appreciate the help and suggestions.
Dan
Click to expand...
Click to collapse
After cloning a samsung gio s5660 through a CWM backup I started experiencing the same issue. Heres What REALLY happens.
Google authenticates you in their services trought unique "keys" which are automatically generated upon system installation / factory reset, so if you clone your device or install a rom which has these "keys" pre-installed, obviously, your rom will only autheticate you in google servers if your phone is the only one using the service at that given time... Upon failure, your phone assumes to be the one who's wrong, and google servers won't autheticate you until you either tell your phone he is not wrong (by deleting the data from play store, which resets its status and errors) or you change the "keys". SO, what can we learn from this? deleting the play store data IS a temporary solution, and won't solve a thing. Let's delete the duplicated keys shall we?
Navigate with your favourite folder explorer on your android (I use X-plore, you can tell me anything, there's nothing better) to the following directory:
- "(root)/data/data/com.google.android.gsf"
Now you have two real options, either you may delete the all folder, which was the perfect solution for me, since my rom is prepared to re-create it upon phone restart and new keys will be generated, OR, you might want to just delete the contents of app_sslcache inside com.google.android.gsf whish are THE KEYS I HAVE BEEN TALKING ABOUT THIS ALL TIME, YEEEIHHHH and reboot your phone...
Needless to say, take a nandroid backup before you do any of this...
Thank me later
For those who remember me from symbian s60v3 phones, yes, it is me, I'm back, and I've moved to the droid world, it's much better indeed

Solution for "Google Talk Authentication Failed"
Hi Everyone,
I fixed my phone!
I have tried all solutions posted here and in other forums but none have worked in my Xperia X10 with custom X10S V9 firmware.
I have tried to:
Clear Google Play Cache several times (DIDN´T WORK)
Return to the original firmware and them go back to the custom firmware again. (DIDN´T WORK)
Create a second account and switch them in Google Play. (DIDN´T WORK)
Execute "Fix Permitions" on xRecovery. (DIDN´T WORK)
Disable GTalk Sync mode. (DIDN´T WORK)
Change password and disable 2-times authentication on Google Account. (DIDN´T WORK)
The problem occurs because Google Play(Market) needs a Google Talk Authentication.
A have fixed my problem using a tip posted in another site that a can´t post the link here.
You can find in Google searching by "Delete google email account “Google Talk Authentication Failed” notification in android"
You have to delete your Google Account(using a non-usual solution) and create it again:
The process is the following:
Your Android must be rooted
Download and install a "explorer software" as RootExplorer and RootToolbox.
Launch the Explorer
Go to data > system
Find and delete accounts.db.
Reboot the device.
Now go to market and login using new account
Sorry my bad english!
Regards,
Reinaldo César Guedes
Brazil
XPERIA X10S

reicesar said:
Hi Everyone,
I fixed my phone!
I have tried all solutions posted here and in other forums but none have worked in my Xperia X10 with custom X10S V9 firmware.
I have tried to:
Clear Google Play Cache several times (DIDN´T WORK)
Return to the original firmware and them go back to the custom firmware again. (DIDN´T WORK)
Create a second account and switch them in Google Play. (DIDN´T WORK)
Execute "Fix Permitions" on xRecovery. (DIDN´T WORK)
Disable GTalk Sync mode. (DIDN´T WORK)
Change password and disable 2-times authentication on Google Account. (DIDN´T WORK)
The problem occurs because Google Play(Market) needs a Google Talk Authentication.
A have fixed my problem using a tip posted in another site that a can´t post the link here.
You can find in Google searching by "Delete google email account “Google Talk Authentication Failed” notification in android"
You have to delete your Google Account(using a non-usual solution) and create it again:
The process is the following:
Your Android must be rooted
Download and install a "explorer software" as RootExplorer and RootToolbox.
Launch the Explorer
Go to data > system
Find and delete accounts.db.
Reboot the device.
Now go to market and login using new account
Sorry my bad english!
Regards,
Reinaldo César Guedes
Brazil
XPERIA X10S
Click to expand...
Click to collapse
same issue, I did this fix, working fine now! thanks!!! from Nicaragua.

Thanks reicesar!
reicesar said:
Hi Everyone,
I fixed my phone!
I have tried all solutions posted here and in other forums but none have worked in my Xperia X10 with custom X10S V9 firmware.
I have tried to:
Clear Google Play Cache several times (DIDN´T WORK)
Return to the original firmware and them go back to the custom firmware again. (DIDN´T WORK)
Create a second account and switch them in Google Play. (DIDN´T WORK)
Execute "Fix Permitions" on xRecovery. (DIDN´T WORK)
Disable GTalk Sync mode. (DIDN´T WORK)
Change password and disable 2-times authentication on Google Account. (DIDN´T WORK)
The problem occurs because Google Play(Market) needs a Google Talk Authentication.
A have fixed my problem using a tip posted in another site that a can´t post the link here.
You can find in Google searching by "Delete google email account “Google Talk Authentication Failed” notification in android"
You have to delete your Google Account(using a non-usual solution) and create it again:
The process is the following:
Your Android must be rooted
Download and install a "explorer software" as RootExplorer and RootToolbox.
Launch the Explorer
Go to data > system
Find and delete accounts.db.
Reboot the device.
Now go to market and login using new account
Sorry my bad english!
Regards,
Reinaldo César Guedes
Brazil
XPERIA X10S
Click to expand...
Click to collapse
Thanks so much reicesar. I've been looking for a solution to the Google Talk Authentication Error for a few weeks and your simple fix seems to have fixed it, where all the others that I tried have not. Your English is great! It saved my Kindle.

Anodyne49 said:
Thanks so much reicesar. I've been looking for a solution to the Google Talk Authentication Error for a few weeks and your simple fix seems to have fixed it, where all the others that I tried have not. Your English is great! It saved my Kindle.
Click to expand...
Click to collapse
Not even that works for me. Used Root Browser to delete accounts.db. Then rebooted and I was still signed into my accounts?!
Which explorer did you use?

eoin.glynn said:
Not even that works for me. Used Root Browser to delete accounts.db. Then rebooted and I was still signed into my accounts?!
Which explorer did you use?
Click to expand...
Click to collapse
Did you ever figure out to how fix this? I factory restored my tablet and have the same issue. Tried everything.

reicesar said:
Hi Everyone,
I fixed my phone!
I have tried all solutions posted here and in other forums but none have worked in my Xperia X10 with custom X10S V9 firmware.
I have tried to:
Clear Google Play Cache several times (DIDN´T WORK)
Return to the original firmware and them go back to the custom firmware again. (DIDN´T WORK)
Create a second account and switch them in Google Play. (DIDN´T WORK)
Execute "Fix Permitions" on xRecovery. (DIDN´T WORK)
Disable GTalk Sync mode. (DIDN´T WORK)
Change password and disable 2-times authentication on Google Account. (DIDN´T WORK)
The problem occurs because Google Play(Market) needs a Google Talk Authentication.
A have fixed my problem using a tip posted in another site that a can´t post the link here.
You can find in Google searching by "Delete google email account “Google Talk Authentication Failed” notification in android"
You have to delete your Google Account(using a non-usual solution) and create it again:
The process is the following:
Your Android must be rooted
Download and install a "explorer software" as RootExplorer and RootToolbox.
Launch the Explorer
Go to data > system
Find and delete accounts.db.
Reboot the device.
Now go to market and login using new account
Sorry my bad english!
Regards,
Reinaldo César Guedes
Brazil
XPERIA X10S
Click to expand...
Click to collapse
WORKED LIKE A CHARM!! Thank you so much!
_-_-_-_-_-_-_-_-_-
Ele foi perfeito !!!! Muito Obrigado

Related

(Q)need help google apps please

hey guys I just flashed my phone to nAa ROM ----- worked well
installed gapps------- fascinating
problem is when I was in the first boot I didn't log into google since I have no package that time.
in the drawer I cant see the market app, my friend here said that i need to log-in to google to make it visible
now the real problem, I have tried many many many times to log-in to google, but always unsuccess to log in. what should I do?
questions:
1. are you connected to wifi
2. if not are you connected to data
is so:
1. go to settings
2. accounts and sync
3. enable background data
4. add account and sign in
not working?:
1. do a factory wipe and reflash

[Q] Play Store stopped working

All of a sudden Google Play Store stopped working. When I try to start it up, I get a screen "Authentication is required. You need to sign into your Google Account." and a [Retry] button. When I press the button, I get the same screen again.
I've checked that there's no firewall, my Google Account is working (checked from the PC), I've cleaned the Play Store data, all to no avail. I tried removing the account but that is not allowed, I need to do a factory reset for that -- something that I'm not particularly looking forward to.
Any idea what is going wrong and how I can recover?
sciurius said:
All of a sudden Google Play Store stopped working. When I try to start it up, I get a screen "Authentication is required. You need to sign into your Google Account." and a [Retry] button. When I press the button, I get the same screen again.
I've checked that there's no firewall, my Google Account is working (checked from the PC), I've cleaned the Play Store data, all to no avail. I tried removing the account but that is not allowed, I need to do a factory reset for that -- something that I'm not particularly looking forward to.
Any idea what is going wrong and how I can recover?
Click to expand...
Click to collapse
clear data for google services framework, and force close it and reboot, or idk, downgrade the play store, also its odd that u cant remove ur acc, it should let you remove it if u go in settings accounts and as far as i can remember long press your account, hope i helped
Ranomez said:
clear data for google services framework, and force close it and reboot,
Click to expand...
Click to collapse
That did not make a difference.
or idk, downgrade the play store,
Click to expand...
Click to collapse
How can I do that?
also its odd that u cant remove ur acc, it should let you remove it if u go in settings accounts and as far as i can remember long press your account,
Click to expand...
Click to collapse
When I try this, it asks for confirmation, I press 'Remove account' and then comes a dialog similar to "this account is required by some applications, you can only remove it by resetting the phone to factory defaults (...)".
sciurius said:
How can I do that?
Click to expand...
Click to collapse
im not sure if u can, but if u installed the market using the froyo gapps installer in a thread from here you should be able to go to settings->applications->manage apps and find play store and click on it and downgrade, a button where uninstall would normally be, also u could tell me ur device and android version and where u installed gpps from, thatd really help me at helping you out
Ranomez said:
im not sure if u can, but if u installed the market using the froyo gapps installer in a thread from here you should be able to go to settings->applications->manage apps and find play store and click on it and downgrade, a button where uninstall would normally be,
Click to expand...
Click to collapse
My button reads [Uninstall updates]. After doing so, I get the old Market application again. However, when I start it, I get "Error: Authentication required. Please log into your Google account."
I tried uninstall Market and restore (from TitanumBackup) - no difference.
also u could tell me ur device and android version and where u installed gpps from, thatd really help me at helping you out
Click to expand...
Click to collapse
Archos 10.1IT running UrukDroid 1.6.4 (Based on stock archos Froyo 2.2)
Actually, I have the feeling that Market (and Play) try to start some authentication service, that fails or is missing.
sciurius said:
My button reads [Uninstall updates]. After doing so, I get the old Market application again. However, when I start it, I get "Error: Authentication required. Please log into your Google account."
I tried uninstall Market and restore (from TitanumBackup) - no difference.
Archos 10.1IT running UrukDroid 1.6.4 (Based on stock archos Froyo 2.2)
Click to expand...
Click to collapse
hmm............try using the program u used to install market again, but first try after uninstalling updates to clear cache and data for google services framework and market, and also try to force stop them, otherwise try to reuse the app u used to install market
I removed the google apps and reinstalled them (several times, several ways). Finally success after reinstall using ArcTools. Now I can start Google Play. I asks me to create an account and it seems to work again.
Thanks for the assistance!
Again, I lost Google Play. Same symptoms: it says I need to sign in or create an account first, but doesn't give me the opportunity to do so.
I removed everything Google related. Re-installed Market (using ArcTools) but Market just doesn't get installed. Similar when trying to install Play using ArcTools: all tools get installed but there's no Play.
When restoring Market or Play from backup I have the same problems decribed in the beginning of the message.
Really puzzling - and frustrating.

How to fix: Can't establish a reliable connection to the server

Yesterday i flashed new kernel and the google play did the "No connection" error.
I tried many options excluding factory reset, it was the last option to try.
I tried clear data and catch of the play store and the google play services and it didn't fix it.
I tried to fix permission in the recovery, to remove the google account and when I tried to enter the account again, the phone shows me the error: "Can't establish a reliable connection to the server".
I tested many fixes that I saw on the internet but again WITHOUT FACTORY RESET.
I tried many things myself, and wow!! I tried to find an option how to fix it!!!
I decided to show you the option!
Let's start!
1. When the message appears ( ^^up to this^^ ) click on the next button.
2. Now if you will click on the log in button, it will show you the error again. So click on the register button. Enter any details you want, it will not help you in the future. Now when you finish to enter the details, go to the google play, it's will works now!!
3. Now go to the settings app, and remove the account you added last minute.
4. Press on the add account bottom and click on the google icon. Now you can add your google account without any error!!!
Enjoy !!
Which ever username I enter it says it is not available.
same problem
sirius_gamer said:
Which ever username I enter it says it is not available.
Click to expand...
Click to collapse
same problem
just flashed 6.2.b.0.200 and i cant log in to my google account nor google play or gtalk.
syed sono said:
same problem
just flashed 6.2.b.0.200 and i cant log in to my google account nor google play or gtalk.
Click to expand...
Click to collapse
There was a problem with PTCL actually. Dont know what they were doing -_- Just wait for a few days it'll get resolved automatically.
Sent from my Xperia S using Tapatalk 2
I think I found another option to fix it, just to go to the host file and delete it.
After it to do a reboot and that's it.
try this
my signature

Android 6 - Vodafone Smart Mini 7

I don't know what happened, I noticed an update to Google APP on my phone and now everytime I restart my phone It asks for me to choose my Google Backup Account and after that when I open apps like GMAIL, Google Maps, Google Play Store I need to login and setup everything again like "A first Time".
Can anyone help me please?
I already did a factory reset and the problem remains.
[email protected]
mrchmod said:
I don't know what happened, I noticed an update to Google APP on my phone and now everytime I restart my phone It asks for me to choose my Google Backup Account and after that when I open apps like GMAIL, Google Maps, Google Play Store I need to login and setup everything again like "A first Time".
Can anyone help me please?
I already did a factory reset and the problem remains.
[email protected]
Click to expand...
Click to collapse
Check your settings for google on your device, also make sure you dis not block your account u are using for the backup account.

Apps stuck on "Download Pending" in Google Play Store

I bought a used LG G5 ls992 (Sprint). There was no play store on it but there were play services. So, I installed play store on it and used it for 2 weeks. Then, I had to reset the device and install the play store on it., the play store is not letting me update or download any more apps. All the apps get stuck to download pending. I have tried numerous methods of clearing cache and force stopping play store and play services and whatnot. Restarted and reset my phone again. Nothing works. Sometimes, after clearing cache the app status on play store says "Downloading" but even after 3 hours, it doesn't do anything. And mostly, if I stop that app, the next app in line will go to "Download Pending" again. I don't know what to do now. The play store worked the first time so I am not sure what is the problem here.
The phone is currently running on android 6.0.1. One more thing that I should mention, when I bought the phone, I was told not to update it since it has been unlocked and if I update it to 7.0, the phone will be locked again. So, I didn't update the phone. I checked the phone root status and it says the phone is not rooted.
Any help will be greatly appreciated.
I'm having the same issue with a LG Volt LS 740. I hadn't used it in over a year and it was running stock firmware. Last night I flashed it to Lineage 14.1, Android 7.1.1 with the latest Gapps Stock (Jan 5). Everything seemed to go fine until I went to download apps in the play store. "Download Pending". I cleared cache, data. I reflashed everything, starting over. This time I used an earlier date of Gapps (Dec 18) to see if there was a recent update that was causing a problem. Same result.
I'm going to try searching again tonight.
Like OP said, if anyone knows of any solutions, they would be appreciated. Thanks!
---------- Post added at 06:27 AM ---------- Previous post was at 06:09 AM ----------
I'm looking at this: https://forum.xda-developers.com/android/help/huawei-honor-note-8-play-store-stuck-t3658127
It does look like a permissions problem for me. When I click an app it flashes the screen for a second, where it would list permissions needed and ask you to press "accept". Then it says "Download Pending".
I just went through all of the apps that came preinstalled with Lineage 14.1/Google Apps, made sure all of the permissions were granted. Cleared cache/data on Google Play Store, rebooted. Same thing
exala said:
I bought a used LG G5 ls992 (Sprint). There was no play store on it but there were play services. So, I installed play store on it and used it for 2 weeks. Then, I had to reset the device and install the play store on it., the play store is not letting me update or download any more apps. All the apps get stuck to download pending. I have tried numerous methods of clearing cache and force stopping play store and play services and whatnot. Restarted and reset my phone again. Nothing works. Sometimes, after clearing cache the app status on play store says "Downloading" but even after 3 hours, it doesn't do anything. And mostly, if I stop that app, the next app in line will go to "Download Pending" again. I don't know what to do now. The play store worked the first time so I am not sure what is the problem here.
The phone is currently running on android 6.0.1. One more thing that I should mention, when I bought the phone, I was told not to update it since it has been unlocked and if I update it to 7.0, the phone will be locked again. So, I didn't update the phone. I checked the phone root status and it says the phone is not rooted.
Any help will be greatly appreciated.
Click to expand...
Click to collapse
Did you check again the software update on your lg ?
To fix your play store
1.you much check speed of your Internet
2. Uninstall the update the (Play store)
3. Make sure you G account is sync on
4. update the play store
5. Reboot your lg
6. now open the play store and try downloading the app
if doesn't work maybe your g account have chance to lock it
Hopes that helps you.
It seems Google Play updated apk without some internal services active . So , if your phone is rooted you may use one of those apks on the market which you can have acces to every services of all apk are running on the phone . I tried a few those apks and the more effective and reliable was "My Android Tools " .
Install it and go to settings , to "Broadcast Receiver" . This will send you to "Third Party" broadcast receiver instantly . Here scroll to Google Play and click it . If you don't find here , go to system (on right of it) . All red receivers you'll see it's mean they are not active . Activate all red lines of receivers .
That's it . Problem solved .
I must say I tried on 2 different phones all other methods proposed on the net but anything didn't worked .
muppetz said:
It seems Google Play updated apk without some internal services active . So , if your phone is rooted you may use one of those apks on the market which you can have acces to every services of all apk are running on the phone . I tried a few those apks and the more effective and reliable was "My Android Tools " .
Install it and go to settings , to "Broadcast Receiver" . This will send you to "Third Party" broadcast receiver instantly . Here scroll to Google Play and click it . If you don't find here , go to system (on right of it) . All red receivers you'll see it's mean they are not active . Activate all red lines of receivers .
That's it . Problem solved .
I must say I tried on 2 different phones all other methods proposed on the net but anything didn't worked .
Click to expand...
Click to collapse
I disabled all receivers in "My Android Tools", didn't work, any suggestions?
***edit*** I actually ENABLED them. sorry about the typo
Gyro01 said:
I disabled all receivers in "My Android Tools", didn't work, any suggestions?
Click to expand...
Click to collapse
OMG , where did you read to disable all them ? Don't disable !!!! Activate them !!!
All red receivers are disabled , activate them ! So Google Play will know you are there and and update your apks .
muppetz said:
OMG , where did you read to disable all them ? Don't disable !!!! Activate them !!!
All red receivers are disabled , activate them ! So Google Play will know you are there and and update your apks .
Click to expand...
Click to collapse
:laugh::laugh: sorry man, I meant to to say that I ENABLED all the disabled receivers.... I DIDN'T disable them, it was a typo
So I did as you said
I can update some apps and download some apps, but many others are stuck on pending, there isn't even any pattern in the type of apps that are downloadable and not, it's weird!
And just to make sure we are on the same page, is this the google page you enabled the receivers in (marked in red) ?
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Gyro01 said:
:laugh::laugh: sorry man, I meant to to say that I ENABLED all the disabled receivers.... I DIDN'T disable them, it was a typo
So I did as you said
I can update some apps and download some apps, but many others are stuck on pending, there isn't even any pattern in the type of apps that are downloadable and not, it's weird!
And just to make sure we are on the same page, is this the google page you enabled the receivers in (marked in red) ?
Click to expand...
Click to collapse
Yeap , it looks OK .
- Now if those things are OK , try other stuffs shown here like : Google Play settings = always update , go to phone settings , apps management and clean Google Play cache , go to permissions and allow all etc etc
- Don't matter it could be a delay/bug of Google servers . Try later or be patient to update all process . It just happened , sometime to "enjoy" those anoying stucks & pendings .
- Further , I can't be able to propose another tips because it depend on what Android you use , original ROM or custom which mean a stock genuine ROM implemented Gapps and so on .... Personally , I can tell in this moment I have pending one app on Google Play on 2 different phones . All apps were updated , smooth but only one can't be installed . That's it , I''ll wait .
muppetz said:
Yeap , it looks OK .
- Now if those things are OK , try other stuffs shown here like : Google Play settings = always update , go to phone settings , apps management and clean Google Play cache , go to permissions and allow all etc etc
- Don't matter it could be a delay/bug of Google servers . Try later or be patient to update all process . It just happened , sometime to "enjoy" those anoying stucks & pendings .
- Further , I can't be able to propose another tips because it depend on what Android you use , original ROM or custom which mean a stock genuine ROM implemented Gapps and so on .... Personally , I can tell in this moment I have pending one app on Google Play on 2 different phones . All apps were updated , smooth but only one can't be installed . That's it , I''ll wait .
Click to expand...
Click to collapse
Yesterday I tried to download the same apps with other phones, and the problem persisted (so it's an external problem probably router/wifi/isp), but now somehow I can download any app, the issue is solved for now.. weird
Try disabling Google app, it worked for me on Honor View 10.
exala said:
I bought a used LG G5 ls992 (Sprint). There was no play store on it but there were play services. So, I installed play store on it and used it for 2 weeks. Then, I had to reset the device and install the play store on it., the play store is not letting me update or download any more apps. All the apps get stuck to download pending. I have tried numerous methods of clearing cache and force stopping play store and play services and whatnot. Restarted and reset my phone again. Nothing works. Sometimes, after clearing cache the app status on play store says "Downloading" but even after 3 hours, it doesn't do anything. And mostly, if I stop that app, the next app in line will go to "Download Pending" again. I don't know what to do now. The play store worked the first time so I am not sure what is the problem here.
The phone is currently running on android 6.0.1. One more thing that I should mention, when I bought the phone, I was told not to update it since it has been unlocked and if I update it to 7.0, the phone will be locked again. So, I didn't update the phone. I checked the phone root status and it says the phone is not rooted.
Any help will be greatly appreciated.
Click to expand...
Click to collapse
Hi,
Often Play Store behaves abnormally while updating apps. You are facing one such problem. But, do not worry. I also faced the same issue once and got it resolved. Here is what you have to do:
1. Open Google Play Store and tap the ‘hamburger’ icon on the top left.
2. Open My apps & games and see if there is an app which is still ‘updating’. Hit ‘STOP’ written inside a green box. All the ongoing updates will stop.
3. After that, download the app which you want to. Most probably your download will begin.
In case it doesn’t start updating, there is more to it:
1. Go to settings and tap on apps.
2. Find Google Play Store and tap on it. App info will appear.
3. Tap on Storage and then tap on ‘Clear Data’
That’s it. Update will surely begin.
Thanks
You need to give right permissions for hard disk to write the files on the hard disk,or maybe your download manager or something is sleeping

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