Has anyone else experienced "LCD mura" with their Primes, and if so, has the issue gotten any worse since you noticed it? LCD mura looks similar to light bleed, but not in corners of the screen. Rather, it is a small blotch/"bright spot" appearing anywhere on the screen. I have one such problem area that showed up after owning the Prime for about a month. It hasn't gotten any worse, but it's annoying on white backgrounds. I'm wondering how common of a problem this is. A Google search shows that it's a somewhat regular occurrence on cheaper LCD screens.
Ohhh, so *that's* what that is. I've had if for a while in one spot. Only noticeable on white backgrounds.
Yes had two such areas on my TF201. Had the sreen replaced under warranty.
mile high said:
Yes had two such areas on my TF201. Had the sreen replaced under warranty.
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Click to collapse
What was the turnaround on the replacement? I have about 5-6 of those "white spots" now...
Have the spots come back after it was fixed?
My prime had 7 bright pixels!
They developed 2 months after I bought them..and kept increasing with time. These pixels will not go away with pixel fixer apps either.
Have sent my tablet for an RMA to get the LCD replaced. Fingers-crossed.
smrsxn said:
They developed 2 months after I bought them..and kept increasing with time. These pixels will not go away with pixel fixer apps either.
Have sent my tablet for an RMA to get the LCD replaced. Fingers-crossed.
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Looking forward to your follow up message when you get it back. This has been an amazing tablet. I want my spots fixed now!
garak0410 said:
Looking forward to your follow up message when you get it back. This has been an amazing tablet. I want my spots fixed now!
Click to expand...
Click to collapse
Sure, will keep the thread updated when i get it back. Only 5 days (3 business days) so far. RMA On "Waiting-[WB5] Wait for Repair\Test\Aging" status.
had 2 on mine, they didn't get bigger or anything. thought i could live with it and decided that since every time I saw it I was pissed so sent it in for RMA. Sent in March 26th (they received it) and was returned April 8th back in my hands. SOOOOO Happy I did I now feel like this is the tablet I should have always had. Also my time may have been extended by also getting bt/wifi fixed (well partially fixed, usable now)
garak0410 said:
What was the turnaround on the replacement? I have about 5-6 of those "white spots" now...
Have the spots come back after it was fixed?
Click to expand...
Click to collapse
I guess I had this on my TF101, A few white spots showed up, I sent it in for RMA, it came back and looked fine (they said they replaced the screen) but after a few months the white spots came back almost in the same exact spot. I sent it in for RMA a second time, this time they flagged it as CID (customer induced damage) I emailed Hai, and *****ed and complained saying they fixed it the first time and didnt flag it as CID, so why are they flagging it this time. The next day I got an email from Hai saying it was taken care of and was no longer considered CID, and was being repaired.. So it does seem the white spots return in some cases
I had one of these on my screen. LCD replaced in a day. But then there were other issues like them not connecting the screen properly so only half the touch would register. Ended up getting a refund.
Just noticed my second LCD panel has a developed light 5mm mura spot.
Not as bad as last time.
Same area as last time. Lower left corner.
Would be interested to hear where other's have found their mura spots.
I have a couple on my prime, towards the bottom of the screen in landscape - one is about 3mm by 2 mm the other about half that size - they do grate on your nerves once you can see them, especially as so much of what I do on my prime (kindle, email, word-processing, surfing the web) is against a white background. I've emailed ASUS and am looking into a RMA.
I had the same problem, right in the center of the screen, one bigger spot and two smaller.
Sent my Prime to RMA a month ago, still waiting for it. Seems that he replacement screen is not so easy to find, in Europe.
BTW, they not considered it CID, and they will repair it under warranty.
Update on my prime's RMA
My tablet is still in WB5 state for an RMA to fix 7 such bright spots. In multiple conversations with CSRs it was explained that other issues (unspecified) were detected after the repair, and the tablet is now waiting for some special components to be repaired.
I am still within 10-14 business days to repair period, so the RMA can not be esclated yet.
I regret having sent my tablet for LCD replacement. Will kepp posting any updates that I have.
I recall someone mentioning the below statement in some other forum...
"I hate apple. But atleast their Sh**t works and they support it"
How true!
FYI - I sent it to TEXAS repair center.
WTF! Just noticed a mura starting to form.....ughh every time I am happy with my prime I find something that P***es me off with it. I really want to love this tablet. I feel like I am prime-bipolar. Some days I am prime-manic and some days I am prime-depressed. /Sigh Asus why do you toy with my electronic emotions?
Sent from my EPAD using Tapatalk 2
I'm noticing a 3rd spot develop on mine - begun the RMA process. I'm going to brace my self to be without my prime for at least a month. (I survived without it for 40 years, I'm sure I can go a month...)
i had spots on my first prime (BCOK) but exchanged due to GPS (also had haptic feedback issue too).
Second prime (c10) has a couple spots in landscape about an inch from the bottom of the screen near the center. I have "kept an eye on it" as far as noticing it only when I'm really on a white background or anything. I usually use it for reading and/or taking notes on PDFs so I surprisingly haven't been bothered by it AT ALL. I actually forgot they were there until last week.
Anyways, if it gets any bigger or I get more spots, I'll send it in over the summer...
i have a tiny 2mm area which is really white, when i have a whitish background. It is imposibble to tell though when i have other colours on the screen. My tablets serial number starts with a B so it was one of the earlier ones. It just randomly happened one day but its not that big of an issue
i had 2, if in landscape they were just off center down and left, and a little further down and left like middle of lower left quadrant was the big 5-7mm one that really bothered me. Decided to eventually send it in they received unit march 26 was back in my hands april 13th ish (can't remember) i believe
I don't know if this is my problem or not -- When I have a black/dark screen, I can see two areas that are whiter than the rest of the screen. It's not individual pixels but splotches. I do not notice it on white or any other color background? I haven't decided if I can live with it yet or not - still hoping it will just go away! If this isn't LCD Mura, what would you call it?
Hello my friends!
I haven't been posting on XDA for quite a long time but I thought I had to share this with you. About a year ago, I bought a OnePlus One and I was happy with the device itself and CM 11 and 12 as well. However, this summer in July, the microphones of my OPO stopped working during calls.
I started to do some research and found a few threads on the OnePlus forum and on XDA from users complaining about the same problem. The microphone suddenly stopped to work during calls and the person on the other phone could not hear anything. The only workaround is to switch to speaker mode. Some other users also posted workarounds and potential fixes for the well-known issue. I tried all of them but none of them worked. Here are links to some of the threads I am referring to:
OnePlus Forum
XDA
reddit
So as you can see, this is quite a common problem and therefore probably known by OnePlus. Since none of the mentioned fixes helped
and flashing different ROMS did not improve anything I started to get in touch with the OnePlus customer support. Before owning the OPO I had several HTC and Nexus devices and I already had to deal with the HTC support twice because of two hardware failures. The HTC support was surprisingly friendly and simple to deal with, so I figured, contacting the OP support would not be a big deal. I would be proven wrong in the next weeks...
I first contacted the OP support on the 16th of July. I provided them with a detailed error description, a few pics of my device with a timestamp to provide proof of ownership and the request to repair or replace my phone since it was still covered under the 1 year warranty. Shortly after, I received a reply from the support staff in which they asked me to provide a few more details (OS and Android version, CM or Oxygen, etc) which I did instantly.
Then I was forwarded to a "OnePlus tech specialist" who gave me instruction to flash a version of Oxygen OS and to run a microphone test, which of course I did as well. Like I expected, the issue did not disappear magically and I got a reply that a "OnePlus level 2 tech specialist" would have to connect himself to my PC via a secure software and try to fix my phone. They called this remote session. I had to book an appointment for this remote session.
By this time I was already getting quite angry at Oneplus, since it seemed like they were ignoring my actual issue and my request for a warranty covered replacement or repair. I told them that I did not expect that this remote session would help, since I was quite sure that it was a hardware fault. However, they insisted that I had to book this remote session, which turned out to be quite difficult. There were no free slots for the next two weeks. Luckily a slot was suddenly available in the next week when I checked the booking reservations for the tenth time and I managed to book it. Since the time slot was 11AM I had to take half a day off my work to make it to the appointment. A few minutes before the session should have started; I got an email from support to download the necessary software for the session, which turned out to be Teamviewer! I thought this was a bad joke. Teamviewer was their idea of a secure remote session software. I downloaded it anyways (what other choice did I have?) and waited for the level 2 tech. And I waited. After half an hour I wrote to the support that no one showed up yet although my time slot was already almost over. After almost 30 more minutes the tech finally connected herself to my PC. I told her, that she was not allowed to do anything on my PC without my permission since there was confidential data of my clients stored on the PC, to which she agreed to. The session however was a pure joke. After installing some Qualcomm drivers and rebooting my PC and plugging in and out my device about 100 times, she said that my device was indeed broken and that I would now be forwarded to the RMA department.
Almost three weeks, many pointless arguments with the support and this joke of a remote session, after I started contacting the support, I was finally granted an RMA repair/replacement. I thought that it would now finally be over and I would get back a new or repaired device. WRONG. But more to that later.
I got instructions to prepare the package to ship it to the 1+ repair center in the UK. I was told I would have to fill out an online form for DHL since they would come to my house and pick up my device. I filled out the form and was expecting a phone call to fix a time where they would come by as promised by 1+ and DHL. Well, I was at work on a Monday morning and suddenly without a phone call or any notification, a DHL delivery guy showed up at my house. Luckily someone was at home who gave him the package. However, the DHL guy asked for an address, which the person at home did not know, so they called me. Now I had to explain to the guy that I had no idea what the address was because I never got one from 1+. They said that DHL would have the address. So after around half an hour, I was notified that the DHL guy took the parcel with him after with him after he got a call from DHL who said that they knew the address.
The next day, the same DHL guy showed up at my house again (again w/o calling) because he got another order to pick up my phone which he did already yesterday...
After around a week of silence, I was notified from support that they received my package and ran it through a first stage inspection where they detected a water damage. They told me, they would send it to a secondary inspection to verify if it is really a water damage. I could not believe that my phone really had a water damage because I am very careful with my devices and I knew that I never exposed my 1+1 to water or some sort of steam or extreme moisture in general. A few days later they sent me the second inspection report which of course confirmed the water damage and thus my warranty covered RMA was denied. I told them that this could not be possible because I couldn't imagine how my device would have gotten anywhere near water. The next weeks I was arguing with several support members (they changed their names randomly and I had no idea who would reply anymore). I was basically given 2 options: pay 213€ for a repair or pay 45€ of shipping costs to get back the defect device.
After around 3 weeks (they often ignored me for days) I was so frustrated with the company and the way they treated me that I just wanted to get back my device and hence I paid the horrifying 45€ shipping costs (UK-Austria normally costs 12-20€ for a package of this size).
During those three weeks I was doing some research about 1+ RMA denials and look what I have found:
here: reddit
and here: reddit #2
and here: reddit #3
and here(!): reddit#4
So apparently, many users got their RMA denied because of water damage although they never exposed their device to water. There seem to be two water damage indicators (little white stickers that turn red when they are in contact with water) inside the 1+1, one in the headphone jack and one at the bottom of the phone underneath the buttons. Some people were smart enough to take photos of their white indicators before shipping the device off to RMA repair and received an inspection report with a photo showing red indicators, when they got their RMA denied. So these indicators *somehow* seem to have turned red.
After finding this, I was relatively shocked. I mean, I was mad at 1+ for their incompetent customer service but I couldn't believe that so many people had the same struggle and some even have proof that they were falsely accused of being responsible for the water damage. Unfortunately, I was not clever enough to take my phone apart and take pictures of the water indicators but I cannot imagine that they were red when I shipped the device off. Unfortunately I cannot proof anything.
After talking with two lawyers, we came to the conclusion that pursuing further legal options would be very difficult, considering that the law in Hong Kong where 1+ is located is probably completely different. Furthermore it would cost too much and my chances of winning wouldn't be high since I did not have any evidence except many reports of other people with the same problems from the internet.
Now after more than 2 months of arguing with the support I decided to pay the 45€ shipping costs and I'm probably going to sell the defect device but you can be sure, that I'll never buy anything from this company again. I can't proof anything but their warranty denials seem.... shady.
Now, I really hope that you never have to deal with the 1+ customer support because it is simply horribly. They have no idea what they are talking about, they just send copy and pasted replies and often they don't read your replies at all, they ignore you for days, their procedures are extremely complicated and they deny warranties in many(!) cases without a proper reason. Sometimes even, although there is proof that says otherwise.
If you consider buying a 1+1 or 1+2, be warned because the same thing can happen to you. It happened to many people and it will probably happen again.
If you are going to ship off your device to RMA, be sure to take as many detailed, high-res photos as possible of the outside AND of the inside of the device. Be sure to check the water damage indicators and take a good picture of them. Also write today’s date and your name on a piece of paper and photograph it with your phone so that you can proof that the pictures are yours.
TL;DR
Microphone doesn’t work during calls; contacted 1+ customer support; complicated and pointless tries by 1+ to fix phone w/o RMA; after weeks: RMA granted; shipping difficulties; RMA denied because of water damage; many other users also got RMA denied because of water damage despite of proof that there was no water damage; 1+ RMA denials seem shady (see links);
Would have been better you just buying the microphone part online and replacing yourself. But sorry for your trouble and oneplus cs is trash! We all know this.
anyone have pictures with the exact locations of the op2 water damage indicators?
Weird0ne said:
anyone have pictures with the exact locations of the op2 water damage indicators?
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Click to collapse
That would be important to know........we all can possibly use it one time..
Stefan McSleaze said:
That would be important to know........we all can possibly use it one time..
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Click to collapse
i mean like, i just wanted to use them as reference and see them on mine myself
Yup I agree with you. OnePlus customer service is the worst and I would never buy a phone from their company in the future. 1+2 will be my last phone from them.
OnePlus isn't the only manufacturer that does this sort of thing.
http://forum.xda-developers.com/note5/general/note5-handle-water-t3211495
Can't be a faulty microphone if it works ok in speaker mode, there isn't a separate different mic for use in different modes (I would have thought).
Weird0ne said:
anyone have pictures with the exact locations of the op2 water damage indicators?
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Click to collapse
I can't post pictures at the moment since my 1+1 is still being shipped back to me but iFixit describe the location of the one indicator at the bottom of the phone in step 15 of their teardown. The other one can be spotted with a bright light when you take a close look into the headphone jack. It rests just a few milimeters inside of the jack. I might post some images when I receive my device.
I don't know how many indicators can be found inside the 1+2 or where they are located.
Troute said:
Can't be a faulty microphone if it works ok in speaker mode, there isn't a separate different mic for use in different modes (I would have thought).
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Click to collapse
As far as I know the 1+1 has three mics. During a call (without speaker mode) the main mic is used to capture the voice while the two other mics are used to cancel out noise. When speaker mode is turned on the noise cancelling is turned off and hence only the main mic is used. At least that is how I have read it somewhere. So my guess is that one or two of the secondary mics are somehow damaged and therefore the noise cancelling cancels out too much/everything instead of just the background noise. This would explain why speaker mode works and why voice recording apps work properly as well.
I wanna bring as much attention as possible to this bad joke of a customer support , so if anyone is interested in spreading the word please do so! I already contacted serveral tech sites, let's see if they'll write something about it.
lms24 said:
I can't post pictures at the moment since my 1+1 is still being shipped back to me but iFixit describe the location of the one indicator at the bottom of the phone in step 15 of their teardown. The other one can be spotted with a bright light when you take a close look into the headphone jack. It rests just a few milimeters inside of the jack. I might post some images when I receive my device.
I don't know how many indicators can be found inside the 1+2 or where they are located.
As far as I know the 1+1 has three mics. During a call (without speaker mode) the main mic is used to capture the voice while the two other mics are used to cancel out noise. When speaker mode is turned on the noise cancelling is turned off and hence only the main mic is used. At least that is how I have read it somewhere. So my guess is that one or two of the secondary mics are somehow damaged and therefore the noise cancelling cancels out too much/everything instead of just the background noise. This would explain why speaker mode works and why voice recording apps work properly as well.
I wanna bring as much attention as possible to this bad joke of a customer support , so if anyone is interested in spreading the word please do so! I already contacted serveral tech sites, let's see if they'll write something about it.
Click to expand...
Click to collapse
I was trying trying to find the one in the headphone jack but it's really hard to see even with a flash light. Not sure what I'm even looking for the.
Weird0ne said:
I was trying trying to find the one in the headphone jack but it's really hard to see even with a flash light. Not sure what I'm even looking for the.
Click to expand...
Click to collapse
Well, you are looking for a white small sticker (or red in case it got in contact with water). If you're using a 1+2 I can't tell you for sure if it is even there.
I was also denied a legitimate rma request. A lot of friends and family members bought oneplus ones on my recommendation, so I'm pretty salty over this.
lms24 said:
Well, you are looking for a white small sticker (or red in case it got in contact with water). If you're using a 1+2 I can't tell you for sure if it is even there.
Click to expand...
Click to collapse
The only one I found was under the back cover on bottom left screw. Not sure if there is another after disassembly.
I had the exact same issue, but i never bothered to contact oneplus about it. I just bought the board required and replaced it myself. I haven't had a warranty repair in close to 8 years.
I wonder if OnePlus customer service is reading this thread and rethinking their policies and practices? When my screen broke on my 1+1, i just sold it knowing how bad service was and went back to my Nexus5
This thread caused me to NOT buy a 1+2 when my invite finally showed up.....
I still really want one, but considering 2nd hand now knowing that we basically are on our own.
Hg
Sold my 1+1 to buy a 1+2.
Decided to purchase the Z3 Compact to hold between them (delivery takes ages to Brazil) but now I'll probably keep the Z3.
I like the 1+1 a lot but if the brand doesn't support their customers I won't support the brand too.
Where did you purchased the board?
Zero problems with 1+1 and 1+2! Awesome phones.. (and no, not a fanboy)..
I too had the microphone problem and I also had to endure a ton of mails to support and the remote session... In the end nothing they suggested fixed it (shocker!) and I could send it in for RMA. Fortunately they sent me a new phone which I promptly sold. The whole thing took months.
REPTORO said:
Zero problems with 1+1 and 1+2! Awesome phones.. (and no, not a fanboy)..
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What does this comment have to do with anything in this thread?? OP is saying that if you ever have a problem, this company won't give a crap. Hope your phone has a problem soon so that you know what you are dealing with.
Sent from my SAMSUNG-SM-N920A
So, I bought my ZenFone 3 Deluxe from Amazon on October 23, with an estimated delivery of Nov 30-Dec 7. On Nov 4th, surprisingly, my phone got delivered. Coming from a Note 7 (as a long time galaxy user) I had some hesitations, but overall I am pleased. I have owned it for just about a month now, and I would like to share some of the things I have noticed. I am hoping that some of you have a way to fix some of these, or if nothing else, to find out that I am not the only one having the issues.
First, lets start with the IMEI issue I had. Straight out of the box, I took the phone to the AT&T store and got a new SIM card for it. Right off the bat, it picked up good service on the voice network, but failed to connect to LTE (or any data network for that matter). I checked my APN settings, called AT&T 3 different times, and finally fixed it. The cause was the IMEI was reading as a Motorola V577, which is an old flip phone without the data capability. I could pull up my IMEI as a ZF3D but, for whatever reason, AT&T was pulling it up as the Motorola. On the 3rd call, they finally reconfigured my IMEI and a week later I now have data connection. Not LTE, but 4G+ is better than nothing I guess...:victory:
Next, the most annoying thing, is Bluetooth. I have a few devices. A Samsung Gear S2 watch, an LG headset, and my Honda Accord are my main 3. All the devices I have connected initially pair really easily, so no problem there. I am normally wearing both my watch and headset, and for the most part, both stay connected no problem. The biggest thing for me is when I have both connected, and receive a call, it automatically directs it to my watch-not my headset... to "fix" this in call I have to pretty much disconnect my watch, then go into the headset Bluetooth settings, deselect phone audio, then reselect it. I have gotten to the point now that I just leave the watch connected only for "contact sharing" and the headset stays connected for audio. I have only received one call since doing this, so hopefully that works. Also, hopefully someone has a fix on how to have them both connected at the same time and have the headset take priority.
The other big deal with Bluetooth is with my car. The ZF3 will not automatically connect to the car, and manually connecting to the car takes about 10 failed attempts each time. With my Note7, as soon as I would start the car it would start the connecting process. Same with my wife's Iphone 6+. The car will even connect to my wife's phone when I start it up in the morning, her phone inside the house, and mine being in the car before backing out of the driveway...again annoying...
Yet another annoying thing, is the texting fail. Normally not a big deal, but when it comes to picture messages, whether group or individual, it's hit or miss. I have a friend with a Galaxy S7 Edge, and his pictures 90% of the time never come through. For the most part everyone else's come through fine, and his pictures come through on everyone else's phones perfectly (we do a lot of group texts...). The messenger app tells me I have a picture, and gives me the refresh button for each picture, but even when pressed, they wont come through. This happens when connected to both WIFI and Data. A not so big deal, but more of a nuisance, is the texting notification. Regardless of if I have no new texts, it says I have 3 new...the bubble never goes away. If I get new texts, it gains numbers (4, 5, 6, etc.) but never gets lower than 3. I have been through each text, checked all of them, refreshed, checked archived messages, and nothing seems to make the number disappear.
Now for the good. The fingerprint sensor is awesome. I absolutely love it. It is BY FAR greater than the Note7, and leaps and bounds greater than my wife's Iphone. The camera is awesome (minus low light, but I knew that from the reviews) and the wide variety of shooting modes is pretty cool as well. The amount of different themes you can choose from is a plus, and the laser ruler is a neat toy, that will probably never get any real use. I will say, I tested the accuracy with a ruler, and it comes within about 1/2 an inch every time.
The accessories I use are the Sparin clear TPU soft case, and the OMOTON 9H hardness tempered glass screen protector. Both of these I got off of Amazon, and both came in a 2 pack. I am pleasantly surprised with both of these items. The screen protector is extremely smooth to the touch, and goes on easily, you can hardly tell its there. The case is good for a cheap TPU case, and it's a lot smaller scale than an Otterbox, which I am used to having on all of my phones within the last 4 years.
Sorry this is a lot of words, hopefully at least some of you read it and find something interesting, or know of a fix for anything. I would definitely appreciate it. :good:
Thanks again everyone.
Nick
Good read! What model 4ram 64gb soc820?
Hey Nick,
Phones Issues
IMEI: I'm on ATT too. I have the 6/64GB version. Someone correct me if I'm wrong, but even when you have LTE connection, it will still only show up as 4G+.
Bluetooth call priority issues: Sound like you need to set the priority This quick read may help.
General connection to car's Bluetooth: the previous info might help this issue as well. My ZF3D automatically connects to my car radio about 10 seconds or less after startup.
Text Fail: Have you tried a different messaging app? Have you checked your MMS settings in the app?
Accessories
I have 3 cases. A soft clear TPU case, Blue Tudia Slim Case, and the black IMAK frosted case. Out of them all, I like the cheap clear case the best. Cost like 2.50 and came with two glass protectors. Super thin and allows the phone's good looks to show (hard to notice that it has a case). I'm surprised how well I like the phone - I do have my rant on some issues, but they are mostly with Asus and the way they operate their phone division rather than the phone itself.
galaxys said:
Good read! What model 4ram 64gb soc820?
Click to expand...
Click to collapse
There is no SD820 with 4GB of RAM
Blues-n-Blazin said:
There is no SD820 with 4GB of RAM
Click to expand...
Click to collapse
Yes there is...
ultramag69 said:
Yes there is...
Click to expand...
Click to collapse
How are you going to say yes there is and not give me a model number to back it up?
And if you are saying that referring to a non Zenfone 3 model, well then you know what I meant to say and you should take a look at your avatar...lol. I really should have specified Zenfone, so if that is what you mean, then nicely played sir, got me on a technicality and I can appreciate that.
galaxys said:
Good read! What model 4ram 64gb soc820?
Click to expand...
Click to collapse
6 GB ram 64 Gb storage sd820. Even though when I bought it, it was advertised as the 821...
The Simple said:
Hey Nick,
Phones Issues
IMEI: I'm on ATT too. I have the 6/64GB version. Someone correct me if I'm wrong, but even when you have LTE connection, it will still only show up as 4G+.
Bluetooth call priority issues: Sound like you need to set the priority This quick read may help.
General connection to car's Bluetooth: the previous info might help this issue as well. My ZF3D automatically connects to my car radio about 10 seconds or less after startup.
Text Fail: Have you tried a different messaging app? Have you checked your MMS settings in the app?
Accessories
I have 3 cases. A soft clear TPU case, Blue Tudia Slim Case, and the black IMAK frosted case. Out of them all, I like the cheap clear case the best. Cost like 2.50 and came with two glass protectors. Super thin and allows the phone's good looks to show (hard to notice that it has a case). I'm surprised how well I like the phone - I do have my rant on some issues, but they are mostly with Asus and the way they operate their phone division rather than the phone itself.
Click to expand...
Click to collapse
Thanks for the info, I'll give the read a try. I haven't tried any other messenger apps, I'm used to the stock messenger just working with Samsung...I have checked the settings though, and even toggling them does nothing.
UPDATE 12/6/2016:
So I tried the Bluetooth autoconnect app thing, and it didn't fix it for me. It sometimes connects to my watch mid call, but only with my headset off. When my headset is on now, it stays connected just fine. Same with the car, if I manually select the car in the Bluetooth menu, it stays connected, but wont actually connect automatically.
As far as the different messenger app, I tried a couple (Handcent, Google Allo,) and while using those, my phone hardly received ANY texts...I uninstalled both, and it seems to have fixed itself with the preinstalled messenger. either that or I no longer get any group texts like I usually do....either way, I'm not complaining.
Thanks for your help everyone!
Nick
Blues-n-Blazin said:
How are you going to say yes there is and not give me a model number to back it up?
And if you are saying that referring to a non Zenfone 3 model, well then you know what I meant to say and you should take a look at your avatar...lol. I really should have specified Zenfone, so if that is what you mean, then nicely played sir, got me on a technicality and I can appreciate that.
Click to expand...
Click to collapse
LOL....
I too have had mine for about a month, and I'm underwhelmed. I have the same screen protector and it works very well, but good cases are few and far between.
Speed is OK, almost everything runs fine, but the single biggest issue I have is texting. I can make/receive calls, but sending SMS, I'm having to trap "try again" to send text messages waaaaaaaaaaay to often. I receive messages hours after they're sent. Stick the SIM card back in my ZF2, and everything works like it should. So that's frustrating.
Looked at APN settings, matches everything online I can find.
Bluetooth pairing is also a problem for me. It will not pair with my bluetooth ear buds, it shows the Mac address and then the name of the deivce, then when I pair it says device not available. My tablets and ZF2 both pair with them fine, so not sure where the problem is.
I think that if I compare it at 499 vs the 299 I paid for my zenfone 2, the $200 difference isn't worth it, and I wouldn't recommend it to anyone. And frankly, I think the marketing was a bit misleading, I thought I was getting the 821, and only got the 820, but I didn't find a good side-by-side comparison, and amazon stock was getting low and I needed a phone. And there is no way, based on what I have, that the 799 for the special deluxe is money well spent.
On the hunt for another phone so I can dump this one off on some unsuspecting sucker.
I swung away from samsung, and tried something new, and am now paying the price.
My phone has none of those issues you've described, but based on what I've read, it's one of two things - your phone, or everything else.
Meaning, if it's your phone that is just plain defective and you have a warranty - exchange it. If the connection problems persists, more than likely it's another cause (everything else) and then it gets more complicated. Otherwise I'm with you, dump the phone if it doesn't work right.
I do think that Asus priced the ZF3D too high to be very competitive against other Chinese/Taiwan phone makers. They released it much too late in the year and got undercut by the competition (see examples: OnePlus 3T, LeEco Le Max 2). I was ready to have buyer's remorse, but I realized that that was my problem not the phone or it's quality.
As far as comparisons to your old phone, I have a Zenfone 2 Deluxe as well. I got the dreaded ghost touch problem. I replaced the screen and I still like it. However, the 5.7 inch ZF3D is still a far better and different phone than the Zenfone 2 in my opinion. I find it hard to compare the two.
mrcpu said:
I too have had mine for about a month, and I'm underwhelmed. I have the same screen protector and it works very well, but good cases are few and far between.
Speed is OK, almost everything runs fine, but the single biggest issue I have is texting. I can make/receive calls, but sending SMS, I'm having to trap "try again" to send text messages waaaaaaaaaaay to often. I receive messages hours after they're sent. Stick the SIM card back in my ZF2, and everything works like it should. So that's frustrating.
Looked at APN settings, matches everything online I can find.
Bluetooth pairing is also a problem for me. It will not pair with my bluetooth ear buds, it shows the Mac address and then the name of the deivce, then when I pair it says device not available. My tablets and ZF2 both pair with them fine, so not sure where the problem is.
I think that if I compare it at 499 vs the 299 I paid for my zenfone 2, the $200 difference isn't worth it, and I wouldn't recommend it to anyone. And frankly, I think the marketing was a bit misleading, I thought I was getting the 821, and only got the 820, but I didn't find a good side-by-side comparison, and amazon stock was getting low and I needed a phone. And there is no way, based on what I have, that the 799 for the special deluxe is money well spent.
On the hunt for another phone so I can dump this one off on some unsuspecting sucker.
I swung away from samsung, and tried something new, and am now paying the price.
Click to expand...
Click to collapse
How could you think you were getting the SD821? They list two options, common sense tells you that it is price tiered.
I have the 256GB SD821, and it was money well spent. Everything works great.
You may need to take your phone to the carrier to make sure all their network settings registered off the SIM card. I got my Dad that phone and he had to get a new SIM card from ATT. For some reason, it doesn't like SIM cards being traded back and forth between phones
Blues-n-Blazin said:
How could you think you were getting the SD821? They list two options, common sense tells you that it is price tiered.
I have the 256GB SD821, and it was money well spent. Everything works great.
You may need to take your phone to the carrier to make sure all their network settings registered off the SIM card. I got my Dad that phone and he had to get a new SIM card from ATT. For some reason, it doesn't like SIM cards being traded back and forth between phones
Click to expand...
Click to collapse
I'm going to go get a new SIM and see. The last OTA, and a factory reset seems to have cleared up all but one issue, which is the massively delayed texting. I'm trying the NXTGENPHONE APN, to see if it helps, but some initial tests aren't encouraging. Everytime I reboot the phone, all the "delayed texts" come in bam bam bam, and I can send. Then 10-15 minutes later, I send myself a text, and nothing. Reboot the phone, and bam, here it is. So we'll see if the new APN helps, and I'll snag a new SIM on my way to work Monday if the AT&T store isn't too busy.
I managed to cobble together a decent wallet-ish case that I'm happy with, so that's a plus.
I used this: https://www.amazon.com/gp/product/B01HQKYJOE/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1 , and
https://www.amazon.com/gp/product/B01KPOOL5U/ref=oh_aui_detailpage_o00_s01?ie=UTF8&psc=1 with this screen protector
https://www.amazon.com/gp/product/B01H3SI1TS/ref=oh_aui_detailpage_o00_s03?ie=UTF8&psc=1
and it's all working together pretty well for me, and appears to be holding up, so one major gripe eliminated. (If you pull the lip of the case up with your fingernail and run your nail all the way around the case, it will come down on top of the glass, and add some extra "hold-down" power. If you don't, the glass seems to just touch the edge of the case, and depending on how you grab it, raise it up just a tad so you see a little air bubble around the edge).
Anyway, I was probably a bit harsh, the phone is a good phone, good build quality, battery life for me has been very good, > 1 day, everything I try is working well, my NFC works, I can pay stuff with android pay, all those parts are good, it's now just the texting, and while I won't be a happy camper, at least I'll be a satisfied one.
I've kind of lost my custom rom fetish with phones, so lack of custom roms, and unlockers really doesn't sway me either way. Will I buy a ZF4? Probably not, but this will work for now...
mrcpu said:
I'm going to go get a new SIM and see. The last OTA, and a factory reset seems to have cleared up all but one issue, which is the massively delayed texting. I'm trying the NXTGENPHONE APN, to see if it helps, but some initial tests aren't encouraging. Everytime I reboot the phone, all the "delayed texts" come in bam bam bam, and I can send. Then 10-15 minutes later, I send myself a text, and nothing. Reboot the phone, and bam, here it is. So we'll see if the new APN helps, and I'll snag a new SIM on my way to work Monday if the AT&T store isn't too busy.
I managed to cobble together a decent wallet-ish case that I'm happy with, so that's a plus.
I used this: https://www.amazon.com/gp/product/B01HQKYJOE/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1 , and
https://www.amazon.com/gp/product/B01KPOOL5U/ref=oh_aui_detailpage_o00_s01?ie=UTF8&psc=1 with this screen protector
https://www.amazon.com/gp/product/B01H3SI1TS/ref=oh_aui_detailpage_o00_s03?ie=UTF8&psc=1
and it's all working together pretty well for me, and appears to be holding up, so one major gripe eliminated. (If you pull the lip of the case up with your fingernail and run your nail all the way around the case, it will come down on top of the glass, and add some extra "hold-down" power. If you don't, the glass seems to just touch the edge of the case, and depending on how you grab it, raise it up just a tad so you see a little air bubble around the edge).
Anyway, I was probably a bit harsh, the phone is a good phone, good build quality, battery life for me has been very good, > 1 day, everything I try is working well, my NFC works, I can pay stuff with android pay, all those parts are good, it's now just the texting, and while I won't be a happy camper, at least I'll be a satisfied one.
I've kind of lost my custom rom fetish with phones, so lack of custom roms, and unlockers really doesn't sway me either way. Will I buy a ZF4? Probably not, but this will work for now...
Click to expand...
Click to collapse
The NXTGENPHONE APN is what my Dad's phone got put on and his works great. He has the SD820
I've had it (5.7", SD820/64Gb variant) since late October;
- the design is amazing, but the smooth back can be a tad slippery; mine already fell on the pavement from around hip-height & got dents.
This is definitely not aircraft-grade aluminium but a softer alloy.
- the screen is OK; QHD would've been better but FHD is a good compromise with power consumption. Colour saturation is what you'll come to expect from an OLED display & autobrightness kicks has an acceptable reaction time. Full brightness is quite good, even in direct sunlight.
- performance: processing power - takes everything I throw at it. Disk performance is a 50/50 though. Nothing beats the NMVe, not even UFS 2.
The external storage (128Gb Samsung EVO+, exfat formatted) works fine.
- audio: nothing to write home about - good general purpose quality over A2DP/earphones, but not audiophile.
- video playback: works fine.
- software: I've grown to tolerate the ZenUI - it's fast & snappy, but I definitely do not like it. I can't wait until we finally have a bootloader unlock to slap an AOSP build.
- connectivity: 4G/LTE reception &call quality is OK. BT is also OK once it connects (can be a bit slow to connect). WiFi is a miss though - I have worse reception than on my other devices (examples: Nexus 9, Samsung A5/2016, Huawei P8max). Maybe this is due to the "no antenna lines" approach.
- power management: the worst of the bunch - battery life is subpar. I have no other choice than to force close some apps until I check on them again.
I didn't have such an issue on my Xiaomi Mi5 (same SD820 SoC) or Huawei P8max, which leads me to believe it's an issue with the inkernel implementation or pm framework. Again, one of the reasons we absolutely need a bootloader unlock & play around with nogapps or custom firmware builds.
ASUS should've considered at least 3500mAh, or even 4000mAh, seeing how even the budget phones like UMi or elephone are able to include Sony batteries of such capacity while keeping a low profile (thickness).
- fingerprint sensor: it's usually quite fast, but can be slow when being probed from deep sleep.
- camera: I don't use it too often, but it does take amazing pictures in a well-lit environment (I usually use HDR Pro mode).
It does struggle & produces subpar quality in lowlit conditions. The sensor itself is quite good (IMX318), thus I hope we can port some of the code from other devices using similar sensors once we have bootloader unlock.
adwinp said:
I've had it (5.7", SD820/64Gb variant) since late October;
- the design is amazing, but the smooth back can be a tad slippery; mine already fell on the pavement from around hip-height & got dents.
This is definitely not aircraft-grade aluminium but a softer alloy.
- the screen is OK; QHD would've been better but FHD is a good compromise with power consumption. Colour saturation is what you'll come to expect from an OLED display & autobrightness kicks has an acceptable reaction time. Full brightness is quite good, even in direct sunlight.
- performance: processing power - takes everything I throw at it. Disk performance is a 50/50 though. Nothing beats the NMVe, not even UFS 2.
The external storage (128Gb Samsung EVO+, exfat formatted) works fine.
- audio: nothing to write home about - good general purpose quality over A2DP/earphones, but not audiophile.
- video playback: works fine.
- software: I've grown to tolerate the ZenUI - it's fast & snappy, but I definitely do not like it. I can't wait until we finally have a bootloader unlock to slap an AOSP build.
- connectivity: 4G/LTE reception &call quality is OK. BT is also OK once it connects (can be a bit slow to connect). WiFi is a miss though - I have worse reception than on my other devices (examples: Nexus 9, Samsung A5/2016, Huawei P8max). Maybe this is due to the "no antenna lines" approach.
- power management: the worst of the bunch - battery life is subpar. I have no other choice than to force close some apps until I check on them again.
I didn't have such an issue on my Xiaomi Mi5 (same SD820 SoC) or Huawei P8max, which leads me to believe it's an issue with the inkernel implementation or pm framework. Again, one of the reasons we absolutely need a bootloader unlock & play around with nogapps or custom firmware builds.
ASUS should've considered at least 3500mAh, or even 4000mAh, seeing how even the budget phones like UMi or elephone are able to include Sony batteries of such capacity while keeping a low profile (thickness).
- fingerprint sensor: it's usually quite fast, but can be slow when being probed from deep sleep.
- camera: I don't use it too often, but it does take amazing pictures in a well-lit environment (I usually use HDR Pro mode).
It does struggle & produces subpar quality in lowlit conditions. The sensor itself is quite good (IMX318), thus I hope we can port some of the code from other devices using similar sensors once we have bootloader unlock.
Click to expand...
Click to collapse
SD820 - RAM6/64Go
I have pretty same comments as you after 2weeks daily driver, even though:
- Design: I would have prefer white body
- Automatic brightness still too bright for me
- Audio/Video: good enough for my moderate usage
- ZenUI: snappy, but I don't like it either. Colors too flashy, and smaller text size would have been nice in display settings. Looking forward LineageOS (CM14.1 RIP)
- network: everything fine (same or better than P8max - my previous phone)
- power management: would have loved to have 3500/4000mAh. But I recently discover I could run a full day with Location off (hope may help you)
- camera: ok, but not ergonomic enough in manual mode. Too much sub menu
I owned one for about a month also and I am underwhelmed by the phone also. I hadDa note 7 before this. I have mine on the T Mobile network here are some of my pros and cons:
PROS: The price. Great quality build. The phone is nice and sturdy. Capable of 256 GB microsd storage. Phone runs buttery smooth, no lag. Customer service is good. Not a lot of bloatware.
CONS: Battery life is bad. Camera is horrible. For a 23 MP camera the zoom and picture quality is bad. If you move the phone even a little the picture will blur. The phones features are lackluster. There is no video calling from the dialer. You will have to look for several third party apps to do things familiar to Samsung. Updates from ASUS are lacking. For some reason my phone signal doesn't see LTE signals. I get H, 4G and 4G+. Right now I'm coordinating with TMobile and their engineers are going to provision the phone in 72 hours.
OK, it's been another month, new SIM, NXTGENPHONE APN on AT&T, and still nothing has gotten better with the texting. I suppose it may get better with an update somewhere, but enough's enough, it's gotta go. I went back and reactivated my zf2, and everything works just as expected. Not that that's proof, but it seems unlikely to be an AT&T problem.
I think it could've been a great phone, I'm actually really happy with my cobbled together wallet case, performance is relatively snappy.
I guess it's either take a shot on another off-brand, like a huawei which looks nice, or stick with tradition, and go with samsung. Anyway, thanks for those of you that offered advice.
Ok Nick
Ok mister Ramble the fu%* on...... Dude I don't no what planet you come from but here on earth there is no NOTE 7....WTF R you talking about bro....
Nicksjohnson said:
So, I bought my ZenFone 3 Deluxe from Amazon on October 23, with an estimated delivery of Nov 30-Dec 7. On Nov 4th, surprisingly, my phone got delivered. Coming from a Note 7 (as a long time galaxy user) I had some hesitations, but overall I am pleased. I have owned it for just about a month now, and I would like to share some of the things I have noticed. I am hoping that some of you have a way to fix some of these, or if nothing else, to find out that I am not the only one having the issues.
First, lets start with the IMEI issue I had. Straight out of the box, I took the phone to the AT&T store and got a new SIM card for it. Right off the bat, it picked up good service on the voice network, but failed to connect to LTE (or any data network for that matter). I checked my APN settings, called AT&T 3 different times, and finally fixed it. The cause was the IMEI was reading as a Motorola V577, which is an old flip phone without the data capability. I could pull up my IMEI as a ZF3D but, for whatever reason, AT&T was pulling it up as the Motorola. On the 3rd call, they finally reconfigured my IMEI and a week later I now have data connection. Not LTE, but 4G+ is better than nothing I guess...:victory:
Next, the most annoying thing, is Bluetooth. I have a few devices. A Samsung Gear S2 watch, an LG headset, and my Honda Accord are my main 3. All the devices I have connected initially pair really easily, so no problem there. I am normally wearing both my watch and headset, and for the most part, both stay connected no problem. The biggest thing for me is when I have both connected, and receive a call, it automatically directs it to my watch-not my headset... to "fix" this in call I have to pretty much disconnect my watch, then go into the headset Bluetooth settings, deselect phone audio, then reselect it. I have gotten to the point now that I just leave the watch connected only for "contact sharing" and the headset stays connected for audio. I have only received one call since doing this, so hopefully that works. Also, hopefully someone has a fix on how to have them both connected at the same time and have the headset take priority.
The other big deal with Bluetooth is with my car. The ZF3 will not automatically connect to the car, and manually connecting to the car takes about 10 failed attempts each time. With my Note7, as soon as I would start the car it would start the connecting process. Same with my wife's Iphone 6+. The car will even connect to my wife's phone when I start it up in the morning, her phone inside the house, and mine being in the car before backing out of the driveway...again annoying...
Yet another annoying thing, is the texting fail. Normally not a big deal, but when it comes to picture messages, whether group or individual, it's hit or miss. I have a friend with a Galaxy S7 Edge, and his pictures 90% of the time never come through. For the most part everyone else's come through fine, and his pictures come through on everyone else's phones perfectly (we do a lot of group texts...). The messenger app tells me I have a picture, and gives me the refresh button for each picture, but even when pressed, they wont come through. This happens when connected to both WIFI and Data. A not so big deal, but more of a nuisance, is the texting notification. Regardless of if I have no new texts, it says I have 3 new...the bubble never goes away. If I get new texts, it gains numbers (4, 5, 6, etc.) but never gets lower than 3. I have been through each text, checked all of them, refreshed, checked archived messages, and nothing seems to make the number disappear.
Now for the good. The fingerprint sensor is awesome. I absolutely love it. It is BY FAR greater than the Note7, and leaps and bounds greater than my wife's Iphone. The camera is awesome (minus low light, but I knew that from the reviews) and the wide variety of shooting modes is pretty cool as well. The amount of different themes you can choose from is a plus, and the laser ruler is a neat toy, that will probably never get any real use. I will say, I tested the accuracy with a ruler, and it comes within about 1/2 an inch every time.
The accessories I use are the Sparin clear TPU soft case, and the OMOTON 9H hardness tempered glass screen protector. Both of these I got off of Amazon, and both came in a 2 pack. I am pleasantly surprised with both of these items. The screen protector is extremely smooth to the touch, and goes on easily, you can hardly tell its there. The case is good for a cheap TPU case, and it's a lot smaller scale than an Otterbox, which I am used to having on all of my phones within the last 4 years.
Sorry this is a lot of words, hopefully at least some of you read it and find something interesting, or know of a fix for anything. I would definitely appreciate it. :good:
Thanks again everyone.
Nick
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