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.. my apologies if this not the appropriate place to post this, but I need help..the little battery door/flap that clips into place which holds the actual battery in place and covers the SIM card (not the black battery cover/antenna) has broken!!.. Now whenever the phone drops or is handled rough enough to cause the battery cover/antenna to come off, the battery slides out of place and the phone turns off.. this happens multiple times throughout the day..i'm ready to throw this phone into the far reaches of this galaxy to say the least... if thats not bad enough, the little chrome peice that surrounds the sensor part of the optical trackpad on the front of the phone has fallen out .. it really takes away from the beauty of the phone!.. any idea where I can find replacement parts for these???.. used or new, it doesn't matter ... If ANYONE can help me i'd be indebted to you for ever!!!
Try contacting HTC.. They make the phones and they should know.. And btw.. Handle your phone a little more careful..
Sent from my Legend using XDA App
Damn, i've always been afraid of that happening expirimenting and having to remove the battery frequently. Don't know anything to help you, sorry
I have the same broken part. Been looking around for this part for a while with no luck. HTC want £44 to replace it, only by sending it in for a repair. They will not sell me the part and I cannot find it anywhere.
I will keep an eye on this thread for more suggestions.
Tape? Although it would have to stick to the aluminum unibody. See if it works! My head's imagery seems like it could.
Yes, my Legend is basically held together with tape. Without it, the battery cover comes of very easily. It's been like this for about 6 weeks now.
I've also been in to my local Vodafone shop to see what they say. They will not repair it as it's a moving part.
Buy your Legend a silicone or rubber case. That should prevent black cover from falling off.
Sent from my HTC Legend
why don't u fill the gap between the black part and ur battery with a soft rubber?
i think it'll solve ur problem
I want this part too. The center clip mechanism has failed due to taking the cover off regularly.
Oh my goodness, I should stop switching SIMs every now and then. I'm scared, actually.
branch8 said:
Damn, i've always been afraid of that happening expirimenting and having to remove the battery frequently. Don't know anything to help you, sorry
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I was thinking of placing a secundairy antenna on that part, so you would stil have an small antena if the lid is missing. or maybe even better reception.
If you still have problems with the battery cover/flap, here's what i did on my legend: Take out the battery, look inside the battery compartment, you'll see the four battery contacts/pins, and right next to them you'll see there is a small black square rubber, glued to a metal spring underneath. The spring is heavily glued to the chassis/plastic body. I took a small (but strong) set of tweezers, and pulled the thing off the phone (the spring + the small rubber attached to it), and my phone works perfectly now, with the broken flap. The thing is that the spring is actually pushing the battery out, for "easier" removal, thus making the battery loose contact/fall out on every shake/impact.
I think that the design of this part is the worst about the legend. On mine I have experienced that the grip is weaker and weaker, and now comes off quite easily (unintended).
can i ask how long in general does the z ultra last, as someone on the official sony forum posted that it might last 1 to 2 years, as in my country they decided not to bring this phone for sale as it has no market for it
i was wondering is it really difficult to replace the battery by myself in case it becomes defaulted
So we meet again
I don't know. My guess is that we'll see a drop in battery life in about 10-12 months, and it'll keep dropping from there. This heavily depends on the quality of the battery, but it's too early to tell if we have a good or bad one. Changing the battery might be rough (since it's waterproof), but it shouldn't be impossible. Just note that it might not be waterproof after you've changed the battery yourself (and your warranty will explode into one million pieces of nope from Sony's service centers)
hahahahah chill my friend
yeah well i saw a youtube video its says z ultra where he just used a hair dryer but i am not sure as it does not look to me like the z ultra more like the xperia z.
maybe by that time we will know if people on this forum changed their battery by themselves, u are lucky because in Israel they will not bring this phone so initially i don't have warranty, i hope it will be easy cause this is the first time I want to stick with a phone for more than 2 years.
so i hope my battery will not fail me
hykhleif said:
hahahahah chill my friend
yeah well i saw a youtube video its says z ultra where he just used a hair dryer but i am not sure as it does not look to me like the z ultra more like the xperia z.
maybe by that time we will know if people on this forum changed their battery by themselves, u are lucky because in Israel they will not bring this phone so initially i don't have warranty, i hope it will be easy cause this is the first time I want to stick with a phone for more than 2 years.
so i hope my battery will not fail me
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In the service manual it says:
Use Suction cup to get space for inserting the Guitar Pick.
Gently slide the Guitar Pick along to release right side of the Back Panel Assy.
Note! Start in the middle of the right long side!
Gently slide the Guitar Pick along to release top side of the Back Panel Assy as show in picture.
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When you are done, use a suction cup and pull the backside up. It's not difficult to change the battery and the backside (to make it waterproof again) if you just get the spare parts
SÜPERUSER said:
In the service manual it says:
When you are done, use a suction cup and pull the backside up. It's not difficult to change the battery and the backside (to make it waterproof again) if you just get the spare parts
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so after you remove the back glass and want tp put things back together do u to apply a certain type of glue on it or just reheat and press back the back glass
hykhleif said:
so after you remove the back glass and want tp put things back together do u to apply a certain type of glue on it or just reheat and press back the back glass
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no you replace it with a new one part no- 1271-0879
http://www.nutelsolutions.co.uk/spa...eria-z-ultra-antenna-sub-1270-6164-50132.html
You can probably mix something on your own like epoxy or similar but the problem is you might not get it off again in the future if its too strong
My rear glass is starting to separate from the frame in the top right corner.
Has anyone even heard of this problem on this phone?
Talked to Xperia Care today and it's covered under warranty but it's going to be a 14 working day turn around!
They are based in Texas, but since my phone originated from Hong Kong then it may take longer if parts differ.
It's not noticeable in the picture too bad but it's definitely coming apart because I feel the edge of the glass on my hand. Also it goes back in if I push it in but comes out eventually in a short amount of time...
ZPaul2Fresh8 said:
My rear glass is starting to separate from the frame in the top right corner.
Has anyone even heard of this problem on this phone?
Talked to Xperia Care today and it's covered under warranty but it's going to be a 14 working day turn around!
They are based in Texas, but since my phone originated from Hong Kong then it may take longer if parts differ.
It's not noticeable in the picture too bad but it's definitely coming apart because I feel the edge of the glass on my hand. Also it goes back in if I push it in but comes out eventually in a short amount of time...
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its a known issue, its quite common actualy, i think if you look around some threads you will see alot of posts from unique users
edit- this should be covered by warrenty, Sony Customer Service Japan can conferm for this and same goes with Sony C-Service UK and also USA
I actually have the same problem on my Z2 , i previously owned the Xperia Z where i was experiencing same issue, and yes is covered under warranty....glass becomes unglued and separating from frame because NFC pins pushing the glass out, and phone generating heat during usage and this way the adhesive sticker inside becomes melt and glass starts to go out...this is a known issue even Sony knows about. I was able to hold 5 different Z2s and every one had the same issue, same area, different batch numbers.
The fifth one was yesterday in Orange ( operator) i dont know how to cerrectly call this showpiece? I mean the place where you can grap the phone and play with it... I noticed this problem on this phone....
I was analyzing this problem and i found that first area where it starts to come off is where the big flap is, thats the place where NFC pins are, and it continue to ungluing to the corner exactly like it is on your photo....Come on Sony!! Z1 was proof from this becasue of the middle frame and, this way nothing is pushing the glass out and also adhesive sticker is more wider.... I know what i am talking about i am gsm mechanic i was assembling both devices. But i dont know if you guys understand my English
NetSkill said:
I was analyzing this problem and i found that first area where it starts to come off is where the big flap is, thats the place where NFC pins are, and it continue to ungluing to the corner exactly like it is on your photo....Come on Sony!! Z1 was proof from this becasue of the middle frame and, this way nothing is pushing the glass out and also adhesive sticker is more wider.... I know what i am talking about i am gsm mechanic i was assembling both devices. But i dont know if you guys understand my English
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You are pretty much right about that. My Z2 seems to have this problem in this particular area, I did not return the unit because I assume this eventually happens to all Z2.
Same thing I suffered with my old Z, I still don't understand why Sony does not come up with a better solution than gluing everything together.
I saw xperia z3 leaded pictures and from what seen i can say that z3 got fixed this issue because of different placement of NFC pins they paced them almost in the middle of the motherboard (same as z1) logically its a way better placement in the middle because its more dificult for those pins to lift both sides and top of the glass together at the same time than only right side in z / z2... Btw tomorrow i am going to repair another z2 customer reported this issue...
If you want you can go for warranty repair but if you are heavy gamer like me or doing something that heating up the device expect the same thing to happen in less than month.... The adhesive on the glass is really strong but after you heat up the glass, its not so strong then.... Its better to put locktide power flex(super glue) together with adhesive sticker and glue it this way..yeah then its almost impossible to get the glass off as the locktide is less,almost not sensitive to heat. I repaired mine z2 this way,like i sad i am gamer my phone is hot everyday and everithing is okayy
Edith
NetSkill said:
I saw xperia z3 leaded pictures and from what seen i can say that z3 got fixed this issue because of different placement of NFC pins they paced them almost in the middle of the motherboard (same as z1) logically its a way better placement in the middle because its more dificult for those pins to lift both sides and top of the glass together at the same time than only right side in z / z2... Btw tomorrow i am going to repair another z2 customer reported this issue...
If you want you can go for warranty repair but if you are heavy gamer like me or doing something that heating up the device expect the same thing to happen in less than month.... The adhesive on the glass is really strong but after you heat up the glass, its not so strong then.... Its better to put locktide power flex(super glue) together with adhesive sticker and glue it this way..yeah then its almost impossible to get the glass off as the locktide is less,almost not sensitive to heat. I repaired mine z2 this way,like i sad i am gamer my phone is hot everyday and everithing is okayy
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Well I run 3 or 4 times per week and I use Nike+ so the phone gets pretty hot, and since I really don't have the skills to open my phone and glued again I will just ignore this issue (Hopefully is a minor issue) and I'm going to hope Sony has all this fixed by the time Z4 is released.
ZPaul2Fresh8 said:
My rear glass is starting to separate from the frame in the top right corner.
Has anyone even heard of this problem on this phone?
Talked to Xperia Care today and it's covered under warranty but it's going to be a 14 working day turn around!
They are based in Texas, but since my phone originated from Hong Kong then it may take longer if parts differ.
It's not noticeable in the picture too bad but it's definitely coming apart because I feel the edge of the glass on my hand. Also it goes back in if I push it in but comes out eventually in a short amount of time...
Click to expand...
Click to collapse
I had my phone mostly in Sony's charge dock for the last couple of months, using it as a wifi hotspot. When I took it out the other day, I thought the back seemed to bulge a bit. I only had it for ~6 months or so, and I remember thinking that the battery couldn't have gone bad already - since its known that bad batteries start to bulge...
Anyway, took it out of the charger again today to leave the house with it and found that the rear "glass" has separated from the frame by a lot and there's a 3mm gap to the frame on one side.
1) the back seems more flexible than glass would normally be? I think its not actually glass... (I know they build different models for different regions - this was purchased in Hong Kong)
2) if I push the edges of the back to the frame and hold a ruler to the back in either direction, there's a clear bulge forcing the back away from the phone.
3) what besides the battery in a phone can expand to the extent that it will push the rear panel off the phone?
The phone has never been dropped, its in absolutely new condition, aside from this annoying failure to stay together...
Thoughts of going back to Samsung with their swappable batteries are hard to suppress...
UK Warranty Refusing Repair
Hey Guys,
I am having the same issue with my Z2, it's about 8 months old. I sent it off last week and this week I was quoted £350 for a BRAND NEW DEVICE!
I phoned them and asked why and they said that they have deemed it to be accidental damage! They are escalating it currently but I fail to see how it COULD be accidental damage?! I have never dropped the phone or anything...
Can someone on here please confirm that their device was repaired under warranty? If so did you get a receipt/ invoice or anything with it? I would very much appreciate any help with getting Sony to fix my damn phone...
Dan
NJ72 said:
I was quoted £350 for a BRAND NEW DEVICE!
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That's crazy! I paid €299 for mine NEW.
Almost same problem
I just got this Z2 since around 2 months, and just spotted that the rear glass is popping out of the frame. The device international and not under warranty, so will try to get back to Amazon. Any insights?
Pic: facebook.com/photo.php?fbid=10153081797391243&set=gm.898501176853924&type=1&theater
My friend had also such a problem. He decided to open the device by himself and then it cracked so go for warranty.
Sent from Xperia Z2
Luckily not from an iPhone = Yesterdays technology at tomorrows prices
i have an experia z3 and the backglass and te frond glas got loose dindt get it fixed yet, i think its because the phone gets prity damn hot somtimes and becuase of the heat te glue wil meld and your screen and backcover wil come of and sony still needs to fix this problem
Hi guys,
I have my z2 for a while now (2 years I think), and he has tried to beat down the floor sometimes and until now, hasn't been victorious.
So the thing is, after the last try, he has the back cover a little openned in the middle (I can see a little of the glue and can stick something between the cover and the phone), and also, has a little opening in the screen, just like the cover. After this, the buttons got a little strage too, need to press power and up too hard to work, down is ok.
I would like to now, if anyone has experienced that, and know what could it be, I haven't openned it yet as it need the adhesive to put the cover back and I don't have access to it in my city, have to order it online.
Thanks!!!
And sorry for the bad english.
It could be the battery swelling as its on it's last legs.
If it was mine I would remove the back cover to inspect the battery, before things got (possibly) much worse.
My Z2 is over two years old and the back cover started to lift adjacent to the charging port. The cause was the pcb spring contacts for the NFC antenna pushing against the cover,which I've subsequently remedied. The physical appearance and size of the battery is all good so I have no safety worries although it will need replacing simply due to its age and noticeable decrease in capacity.
The back cover was only raised about a millimetre but it was noticeable enough and annoying. There is no problem with screen separation.
If my problems were similar to yours I would immediately take off the back cover, remove the battery and fully inspect it for signs of swelling. A new rear gasket / seal is easier to remedy than a complete phone wrecked by a screwed battery.
Good luck :good:
I see, can I use it without the back cover?
Cause it would take something like 2 weeks to get the seal from internet.
Your problem is kind of like mine, but mine isn't in the nfc point, but in the battery point, just above her, I thought about it at first too, I'll see about it then! Tnks!
Google "Xperia Z2 teardown" and you will see that the battery occupies more-or-less the mid-to-lower part of the phone. If your screen and rear cover are bulging from the centre outwards then it *probably* is the battery swelling.
I removed my rear cover about 6 weeks ago and the gasket was mostly intact so after sorting the NFC contacts I just reattached it as-is. It's stayed in place so far, but I also have a CASE-MATE transparent polycarbonate rear cover that adds further protection.
Once I find a genuine Sony battery and replacement gasket at reasonable prices I will get them ordered. So far things are fine.
If you manage to keep the gasket intact like I did it should be fine to reattach the cover until you get a new one.
And even if your battery hasn't swelled it may also be worth replacing that too, considering it's 2 years old.
I see, I also use a case-mate to protect more, cant handle it without it, I guess I'll try to do it then, seriously? I thought that battery would last longer, I'll see into that, now it makes sense, the battery started to die faster a while ago, nice to know.
Thanks!
Just oppened it, It was the battery as discussed above. Thanks!
Now you know what the problem is its easy to sort it out.
Would be good if you post a pic of the battery.
Here it go:
http://imgur.com/a/5Z48h
Got pic from the the battery and the back curved.
Yeah it's obvious from the pics. I think you've caught it just in time.
A new gasket and battery and your Z2 will live maybe another 2 years :good:
Okay, story time. Some time ago, the battery in my Z5c swelled up and pushed the battery cover off the back of the phone. I replace the battery myself, & also order new (supposedly OEM) adhesive for the back glass. It does NOT stick on well, popping off one side or the other every few minutes. After fighting it for a while (ordering additional replacement adhesive and trying to re-clean and re-apply it a couple more times), it seems to finally stay in place.
Fast-forward a few months. I see the back glass coming off again. Oh, great, here we go again. I peel it off, and find that the replacement battery is a *little* inflated. Not by much, and not nearly as much as the original battery, but even though it seems to barely be a problem, it's also clear that the battery cover is not skin-tight as it was when it went in. Perhaps it was "enough" that given the tolerances inside, it still managed to push the back glass off. Okay, fine: I bought 2 replacement batteries at the time, so I'll put the other one in.
Fast-forward another few months to a couple of weeks ago. SAME BLASTED THING. Battery barely inflated, back cover coming off, but not really 100% clear whether the battery *really* is the culprit, or whether this adhesive I keep buying is just crap, or if I'm not applying it correctly.
Well, this time I'm running into the same problem trying to re-apply it that I did the first time around: it simply Will. Not. Stay. Put. I've tried the usual tricks I have read about: namely, making sure everything is squeaky-clean, and warming up the adhesive before pressing the back glass onto the phone, and then giving it a little time to cure with something heavy on top of the phone (if I had some clamps, I might try to use those instead). It helps for a couple of hours, but then the back cover just comes RIGHT off again.
Here is my hypothesis: either my phone's chassis is was not quite up to manufacturing standards, or I keep re-assembling it wrong, or something along those lines, because the battery sticks up slightly above the surrounding black frame. And what I can see when the back first starts coming off is that it is slightly "bowing" a bit...the top and bottom are sunk slightly below the plastic frame, but the middle bows out to the point where it rises slightly ABOVE the plastic frame. It's as if either the battery is sitting too high inside the phone, or the frame around the battery is sitting too low.
I have tried taking it all apart again and putting it all back together, but no dice.
Has anybody ever experienced anything like this? It's super frustrating. It seems clearly like a design defect. I just wish I could understand how things are different right now vs. when it was originally assembled at the factory.
Right now I'm sitting here seriously thinking that maybe the answer to this is to layer TWO back adhesive stickers on top of each other, in order to raise the edges of the glass back up enough above the battery that the back won't bow out anymore...
Argh!
...oh, also: and are genuine Sony batteries REALLY this crap in terms of quality?? If so, they should be ashamed and should have recalled many of these phones. I have yet to run into a genuine Sony Z5c battery that doesn't have at least a small build-up of gases within the battery pack after a few short months of use. I have been shying away from third-party batteries by no-name companies, but at this point I'm thinking that those could only be worse if they managed to spontaneously burst into flames.
In case anybody else who is struggling with the same thing ever ends up stumbling across this in the future, I seem to have finally managed to successfully tackle this problem. I finally got more pre-cut adhesive in, and yes: at least in my case, stacking two of them on top of each other has done the trick. (It's not easy lining them up in order to apply them to each other, either...I can tell you that much.)
I don't know if maybe all the adhesive that is out on the market is not "genuine" Sony and so not built to the same spec (maybe the genuine article is much thicker?), or if my particular phone's manufacturing tolerances are just outside the norm (either the battery is sticking up farther than it should, or the edges of the frame are sunk in further than they should be), or what. But using 2 stacked on top of each other instead of 1 seems to be the perfect thickness, allowing for the back glass to remain flush with the plastic frame's edges while also remaining perfectly flat.
I can tell you that at least on my phone, this is still not enough to ensure a tight water seal (pressure sensor doesn't change with increasing outside pressure). But it's hard to know if that's due to the way the back is applied, or some other issue elsewhere that's entirely unrelated.
ARGH. Nope. It lasted a lot longer than previous attempts, but now the upper-left corner, where the camera lens is, is already starting to lift off again.
This is *such* a stupid design.
Try using B7000 industrial glue from Aliexpress or other vendors, it can still be unglued by heat if repairs are needed, but should stay glued better and longer then these precut adhesives which are low in quality...
Thanks for your thread. I can feel your frustration! I'm having problems with the flash LED making weird green shadows in photos (like here https://forum.xda-developers.com/t/camera-flash-bleed.3368004/) I was thinking about opening the back cover to try and fix this and maybe install a new battery and a new camera lens while I'm at it. But now I'm afraid to open it up. I am pretty sure that a this point all "original" replacement parts that are available are fake. Should I ever find the courage: Is the back cover and camera lens made from one piece or must they be replaced separately?
Try to get the OEM adhesive strips and battery.
3m makes all sorts of industrial double sided strips. Get the right thickness if you go that route.