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Hello,
Has anyone in the U.S. gotten their hands on an unlocked and unbranded Lumia 920? I'm looking to make a purchase now. If so, could you please share your purchase experience?
Based on my experience with the Lumia 800 that I purchased off of Amazon, quality is sometimes hit and miss. The first Lumia 800 I got was DOA. The battery was drained so much that it couldn't be revived. The second one had dust under the buttons so they wouldn't light up correctly. The third one was good (finally).
To ensure that I will be able to return the device for a new one like I did on Amazon, I've done some research on return policies. Here are my findings:
Negri Electronics http://negrielectronics.com/policies#2_2
Defective items may be returned for repair within 25 days of purchase date. If repair is not possible, a refurbished replacement is provided. In addition, Negri Electronics considers a device to be defective "when the total number of dead pixels exceeds five." They also "do not consider dust under the screen to be indicative of a defective device". Shipping costs are the responsibility of the buyer.
Devices that are unopened can be returned within 7 days for a refund. There is a 5% restocking fee. After 7 days, opened unused items will have a 15% restocking fee. After 7 days, opened used items will have a 15%-45% restocking fee.
I feel like that's a fairly stringent policy, and if I run into issues like I did with my Lumia 800, I won't be able to get a new replacement and I'd also have to pay a restocking fee...
GSM Nation http://www.gsmnation.com/help-center/warranty.html
GSM Nation will "repair the product or replace the product for a new one if the product is not repairable within 10 business days of receipt." If you receive defective or incorrect merchandise, GSM Nation will cover shipping charges up to a maximum of $12.00 USD when sending the the item back to them for repair or exchange. However they will not cover shipping charges for returns.
A defective product can be refunded within 10 days of receipt. There are no specifics on what is considered "defective" except that the phone "cannot place phone calls" or "cannot send text messages". No specifics are given on dead pixels, dust under the screen or battery life. It does state that the device will not be considered as defective for network issues like dropped calls or low signal.
Some thoughts
At this point, it's a bit off-putting to purchase from Negri since it doesn't look like I will be able to do much if the device has minor defects like dust under the screen. GSM Nation costs quite a bit more though, yet their policies are vague enough that I'm not sure what to make of it.
Does anyone have experiences with these two companies?
http://www.welectronics.com
And
http://www.expansys-usa.com
bmstrong said:
http://www.welectronics.com
And
http://www.expansys-usa.com
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Click to collapse
Looks like Expansys-USA doesn't have the unbranded unlocked Lumia 920 in stock yet. Is welectronics legit?
Those sites are legit. The different between them is price and their policy. Sometimes you can talk to them to get over the policy, but it will be a slim chance. Right now, only GSMNation and Welectronics have stock, but for the international model. Negri had stock last few days but went out so quickly and they expect to get more at the end of this month. They're also the only one that sell Rogers 920. So it's all up to you where you want to buy. However, if you feel something would be wrong or you may end up getting defective device, pay a little more fee to get a warranty. Or if you want to try, contact Nokia customer service if anything happen and they might ship you a new free of charge phone. A few people had done that and they are so lucky that they got a free phone directly from Nokia.
I see that you are in Bellevue WA. I'd say you drive up to Canada and buy 920 from MS (holiday popup) stores at full price. They will sell them to you no problem (as long as they have them. Call ahead). There are 2 in Vancouver area.
Then you go to Rogers store and get pay as you go SIM. Make sure you put enough credit there to cover for unlock fee ($50). Once you have all these, call their support line and get the unlock code.
that's what I did and my 920 works great with TMO SIM now.
tokuro said:
I see that you are in Bellevue WA. I'd say you drive up to Canada and buy 920 from MS (holiday popup) stores at full price. They will sell them to you no problem (as long as they have them. Call ahead). There are 2 in Vancouver area.
Then you go to Rogers store and get pay as you go SIM. Make sure you put enough credit there to cover for unlock fee ($50). Once you have all these, call their support line and get the unlock code.
that's what I did and my 920 works great with TMO SIM now.
Click to expand...
Click to collapse
Hello fellow eastsider!
My concern with the Rogers model is that once I get it unlocked, there is no more warranty (as far as I know). According to Negri, unlocking a carrier branded phone will void the warranty. Does that apply if I buy it myself from Rogers?
And also, is there a way to debrand a Rogers model yet?
hawc1506 said:
Hello fellow eastsider!
My concern with the Rogers model is that once I get it unlocked, there is no more warranty (as far as I know). According to Negri, unlocking a carrier branded phone will void the warranty. Does that apply if I buy it myself from Rogers?
And also, is there a way to debrand a Rogers model yet?
Click to expand...
Click to collapse
How come there is no more warranty? You buy a phone outright that means you can use it without any restriction from carrier, which they have to unlock it for you. You still have the manufacturer warranty even if your phone is unlocked.
About the debranding, as far as I know, there is no way at this point to access register to change some keys or flashing a firmware from different variant to one particular. Your best is to wait until more people have the phone and the devs will figure it somehow. It's just a matter of time.
spincel said:
How come there is no more warranty? You buy a phone outright that means you can use it without any restriction from carrier, which they have to unlock it for you. You still have the manufacturer warranty even if your phone is unlocked.
About the debranding, as far as I know, there is no way at this point to access register to change some keys or flashing a firmware from different variant to one particular. Your best is to wait until more people have the phone and the devs will figure it somehow. It's just a matter of time.
Click to expand...
Click to collapse
I have no idea. This is from Negri:
"Unlocking carrier-branded devices voids any warranty that previously existed. For this reason, there is no warranty associated with these devices. We know of rare instances where these items have still found success filing a warranty claim with the carrier. But, this would be uncommon and does not involve Negri Electronics, although we are happy to help you if this applies to your device."
hawc1506 said:
I have no idea. This is from Negri:
"Unlocking carrier-branded devices voids any warranty that previously existed. For this reason, there is no warranty associated with these devices. We know of rare instances where these items have still found success filing a warranty claim with the carrier. But, this would be uncommon and does not involve Negri Electronics, although we are happy to help you if this applies to your device."
Click to expand...
Click to collapse
Nope. The reason they state that because if you ask some carriers, they will say the same thing. Negri only bases on the information from the carrier. However, unlock one device won't void any warranty except that you open the phone to modify. Most unlocking method require to enter the code, not have to modify any inside the phone.
tokuro said:
I see that you are in Bellevue WA. I'd say you drive up to Canada and buy 920 from MS (holiday popup) stores at full price. They will sell them to you no problem (as long as they have them. Call ahead). There are 2 in Vancouver area.
Then you go to Rogers store and get pay as you go SIM. Make sure you put enough credit there to cover for unlock fee ($50). Once you have all these, call their support line and get the unlock code.
that's what I did and my 920 works great with TMO SIM now.
Click to expand...
Click to collapse
Did everything work correctly(MMS, internet sharing, etc) with TMO sim? What was the total price of 920 at full price, tax, and ten unlock fee? I'm considering this option rather than go with 8X on TMO. Thx.
pilot04 said:
Did everything work correctly(MMS, internet sharing, etc) with TMO sim? What was the total price of 920 at full price, tax, and ten unlock fee? I'm considering this option rather than go with 8X on TMO. Thx.
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Click to collapse
MMS do work on my device (i can send pictures via message). it was $549.99 for the device, $50 for unlocking from Rogers.
tokuro said:
MMS do work on my device (i can send pictures via message). it was $549.99 for the device, $50 for unlocking from Rogers.
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Click to collapse
Plus $40 petrol to drive up there and back.
tokuro said:
MMS do work on my device (i can send pictures via message). it was $549.99 for the device, $50 for unlocking from Rogers.
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Click to collapse
What about tetherig(internet sharing) on tmo?
pilot04 said:
What about tetherig(internet sharing) on tmo?
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I have yet to use it with a device but setting seems to work. I also have Lumia 810 from TMO. When I turn on "internet sharing", it tells me that I need to add $15 (14?) option to my plan. Lumia 920 did not complain and it appeared to work.
UPDATE:
it works. I just used it.
tokuro said:
I have yet to use it with a device but setting seems to work. I also have Lumia 810 from TMO. When I turn on "internet sharing", it tells me that I need to add $15 (14?) option to my plan. Lumia 920 did not complain and it appeared to work.
UPDATE:
it works. I just used it.
Click to expand...
Click to collapse
Thanks for confirming that the internet sharing works on your unlocked Rogers lumia 920. I've seen other posts where it would work initially and stop working afterwards so hope your unit works consistently. I tried the 8x from TMO and it displays the $15 option before internet sharing will work so am now looking at Rogers 920 as option. Happy thanksgiving.
tokuro said:
I have yet to use it with a device but setting seems to work. I also have Lumia 810 from TMO. When I turn on "internet sharing", it tells me that I need to add $15 (14?) option to my plan. Lumia 920 did not complain and it appeared to work.
UPDATE:
it works. I just used it.
Click to expand...
Click to collapse
I'd be cautious when using the tethering to not stream videos or download large files. Internet sharing worked on my unlocked Lumia 800 on T-Mobile for a while. Until I decided to download some civil drawings that were 104 mb combined. Halfway through the download, T-Mobile's system detected the high usage amount and blocked the tethering...
I'm still looking for ways around this.
tokuro said:
MMS do work on my device (i can send pictures via message). it was $549.99 for the device, $50 for unlocking from Rogers.
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Click to collapse
How did you get the unlock code from Rogers? I am thinking of doing the same thing you did.
Thanks in advance.
baritoneguy said:
How did you get the unlock code from Rogers? I am thinking of doing the same thing you did.
Thanks in advance.
Click to expand...
Click to collapse
Call up Rogers directly and be prepared to pay $50 + taxes. Note that you must have an active Rogers account (post or pre paid) in order for them to have somewhere to charge $50 to.
What are the best sites selling the Rogers and Dev 920's?
spincel said:
Those sites are legit. The different between them is price and their policy. Sometimes you can talk to them to get over the policy, but it will be a slim chance. Right now, only GSMNation and Welectronics have stock, but for the international model. Negri had stock last few days but went out so quickly and they expect to get more at the end of this month. They're also the only one that sell Rogers 920. So it's all up to you where you want to buy. However, if you feel something would be wrong or you may end up getting defective device, pay a little more fee to get a warranty. Or if you want to try, contact Nokia customer service if anything happen and they might ship you a new free of charge phone. A few people had done that and they are so lucky that they got a free phone directly from Nokia.
Click to expand...
Click to collapse
Has anyone bought from GSM Nation yet? They seem to be getting new stock tomorrow. Should I buy from them or not?
Hi all,
My S2 crapped out recently and I'm in the market for a new phone, most likely the HTC one . Regarding buying used phones from ebay, craigslist etc, there's one particular ad I'm considering and I had a few questions about it:
1. The seller has shown me original receipt and box containing IMEI number
2. According to the receipt, he bought the phone outright from t-mobile at full retail price
3. T-mobile rep has confirmed IMEI is clean
4. T-mobile rep also said I can swap IMEIs with my old phone, is this true?
is 4. true? If so, does that protect me from the seller ever trying to report stolen etc. and end up blacklisting the IMEI?
Thanks
Changing the actual IMEI number on a device is illegal.
Perhaps the rep meant you can change the IMEI number on your account.
Ebay and Amazon offer more protection from Fraud. Craigslist is more of a trust your gut and hope for the best.
The original buyer can still report a phone to Asurion as lost/stolen and file a claim up to 30 days from removing it from his account, then it can take another 180 days for the claim to be finalized.
Someone chime in and correct me if i am wrong.
IAmSixNine said:
Changing the actual IMEI number on a device is illegal.
Perhaps the rep meant you can change the IMEI number on your account.
Ebay and Amazon offer more protection from Fraud. Craigslist is more of a trust your gut and hope for the best.
The original buyer can still report a phone to Asurion as lost/stolen and file a claim up to 30 days from removing it from his account, then it can take another 180 days for the claim to be finalized.
Someone chime in and correct me if i am wrong.
Click to expand...
Click to collapse
yeah I thought it was illegal as well. I'm going to call again and clarify but the rep definitely made it seem like t-mobile could swap the IMEI on the phone I purchased with another phone in my possession.
They can swap the IMEI of the phone you purchased with another phone in your possession, "on your account" but actually swapping them on the phones is illegal.
I think its a matter of how the rep is phrasing it or how your interpreting it.
IAmSixNine said:
They can swap the IMEI of the phone you purchased with another phone in your possession, "on your account" but actually swapping them on the phones is illegal.
I think its a matter of how the rep is phrasing it or how your interpreting it.
Click to expand...
Click to collapse
Would that prevent the phone being blacklisted, given that the IMEI is now on my account?
Nope. I bought a used GS3 for TMO on craigs list on February 2nd. Had it on my account that day and May 17th it stopped working.
I checked with TMO and they said it was reported by Asurion as Stolen and put on the carrier black list.
The good news is the LCDs for those are still 200 bucks. SO i can part it out and get at least 200 back out of it.
This might sound like a broken record with ebay/craigslist scams, you can add me to the list.
I'm going to keep it short and to the point.
- I'm a T-Mobile user, purchased an AT&T Phone (LG Optimus G) on Craigslist , which i then unlocked via ebay code.
- a couple weeks of use the phone was reported stolen, blacklisted.
> On the day of purchase I saved the craigslist ad on the computer, which contained the seller's number, and it had the date as well.
What should i do?
- Contact the seller?
- Contact AT&T Insurance Company?
- Sell it on Ebay, is it illegal?
Would greatly appreciate any help or info as I am stranded without a phone, so the sooner the better, thank you.
sasoq said:
This might sound like a broken record with ebay/craigslist scams, you can add me to the list.
I'm going to keep it short and to the point.
- I'm a T-Mobile user, purchased an AT&T Phone (LG Optimus G) on Craigslist , which i then unlocked via ebay code.
- a couple weeks of use the phone was reported stolen, blacklisted.
> On the day of purchase I saved the craigslist ad on the computer, which contained the seller's number, and it had the date as well.
What should i do?
- Contact the seller?
- Contact AT&T Insurance Company?
- Sell it on Ebay, is it illegal?
Would greatly appreciate any help or info as I am stranded without a phone, so the sooner the better, thank you.
Click to expand...
Click to collapse
If I can put my 2 cents in, I believe I have a unique perspective on this since I'm an international buyer-
You can easily list this phone on ebay as BAD IMEI, since this phone is unlocked it can be used on any GSM carrier in the world except AT&T and T-mobile (who share blacklists), which to most people who live outside of the US like me is completely fine- who cares about AT&T honestly lol. So just list it as BAD IMEI on AT&T but unlocked for international carriers, and you'll be able to sell it for like 10-20 bucks less than a regular device easy.
sasoq said:
This might sound like a broken record with ebay/craigslist scams, you can add me to the list.
I'm going to keep it short and to the point.
- I'm a T-Mobile user, purchased an AT&T Phone (LG Optimus G) on Craigslist , which i then unlocked via ebay code.
- a couple weeks of use the phone was reported stolen, blacklisted.
> On the day of purchase I saved the craigslist ad on the computer, which contained the seller's number, and it had the date as well.
What should i do?
- Contact the seller?
- Contact AT&T Insurance Company?
- Sell it on Ebay, is it illegal?
Would greatly appreciate any help or info as I am stranded without a phone, so the sooner the better, thank you.
Click to expand...
Click to collapse
Or you could find out who's phone it actually is, and turn it into AT&T and contact the local authorities. Get the dude arrested and return the phone to its owner who's probably heartbroken without their LGOG.
In the process get your money back from the dude, he'll have to do crap court anyway they'll add that to his charges and square you away.
You're basically summed up into two probabilities, he either;
A) Stole the phone, and sold it to you. In which case you are now the receiver of stolen property, and now you're going to break the same law and sell it, again. Comical.
B) He owned the phone, and reported it stolen after selling it, thus he's probably committing some pathetic small version of insurance fraud, of which I'm sure AT&T would love to know. In this case I'm almost positive AT&T will let you keep the phone and they'll remove the blacklist since after the fact.
Bonus round: You could just call AT&T / their insurance, and tell them you have the phone, the situation you're in, and present the evidence you kept.
Just think, worst case scenario someone could effectively do the exact same thing and use your ebay ad as proof they purchased the phone not knowingly that it was stolen, and then YOU have to deal with the legality of selling stolen property. The world is retarded, have fun
[r.]GimP said:
Or you could find out who's phone it actually is, and turn it into AT&T and contact the local authorities. Get the dude arrested and return the phone to its owner who's probably heartbroken without their LGOG.
In the process get your money back from the dude, he'll have to do crap court anyway they'll add that to his charges and square you away.
You're basically summed up into two probabilities, he either;
A) Stole the phone, and sold it to you. In which case you are now the receiver of stolen property, and now you're going to break the same law and sell it, again. Comical.
B) He owned the phone, and reported it stolen after selling it, thus he's probably committing some pathetic small version of insurance fraud, of which I'm sure AT&T would love to know. In this case I'm almost positive AT&T will let you keep the phone and they'll remove the blacklist since after the fact.
Bonus round: You could just call AT&T / their insurance, and tell them you have the phone, the situation you're in, and present the evidence you kept.
Just think, worst case scenario someone could effectively do the exact same thing and use your ebay ad as proof they purchased the phone not knowingly that it was stolen, and then YOU have to deal with the legality of selling stolen property. The world is retarded, have fun
Click to expand...
Click to collapse
I am wondering if there may be a third scenario.
C) the person that sold the phone neither stole the phone or reported it stolen, but didn't fulfill his contract and AT&T had it blacklisted.
adfurgerson said:
I am wondering if there may be a third scenario.
C) the person that sold the phone neither stole the phone or reported it stolen, but didn't fulfill his contract and AT&T had it blacklisted.
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Click to collapse
Touche' I'd call AT&T for sure, especially if I was using it and it cut off
[r.]GimP said:
Touche' I'd call AT&T for sure, especially if I was using it and it cut off
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Click to collapse
+ I thought the phone number on the ad would be a real number turned out it's not, i think it's a google voice number because I called and heard "could not complete your call please try again.." associated with google voice, dialed *70 plus the number and got through two rings and a end call. Does anyone know how i can find out the real number on google voice?
Idk if i should contact at&t wouldn't they want to take the phone, since it was reported stolen? Meanwhile I have the phone, Is there any way i can still use the phone with a blacklisted imei. I know I've seen some cases where Roms can give a phone a different Imei. Thanks guys for the responses
This thread is a little dated but just for clarity, a device won't be blacklisted due to breach of contract. A device is only added to the blacklist if it's reported lost or stolen.
As an aside, calling the carrier won't change the situation much. They don't want the device back and certainly aren't removing it from the blacklist.
Sent from my LG-E970 using xda app-developers app
Yeah op is likely the victim of insurance fraud.
Sent from my LG Optimus G using XDA Premium 4 mobile app
First of all I'm am a USA customer and this was my experience. I don't know if it would be different in other countries but I've read a few customer service horror stories from people in other countries. So let's get to it
For anyone interested or considering it I would HIGHLY recommend getting the insurance with ADH (Accidental Damage from Handling) plan through Sony. It is an option when buying the phone through the Sony store and I think even after buying the phone you have either 60 days or a full year from the date of purchase to buy the plan. Anyway here is my experience.
I received my XZU from the Sony store in mid December 2013 I decided to buy the plan with ADH because $80 seemed like a bargain to replace a $680 device. (the ADH plan covers pretty much anything). Well as fate would have it on new years eve I was working during the day and when stopping to take lunch I checked my phone and noticed the screen was cracked and there were only 2 possibilities.
1.) the screen cracked from the pressure of being in my front jeans pocket while working.
OR
2.) while carrying a ladder at work it manged to bang against the phone while it was in my pocket and broke the screen.
So naturally I called Sony and told them possibility #1 lol.
The automated line was easy to navigate through and I was talking to a rep within 5 minutes. They were very thorough and asked several question like what pocket the phone was in. What I had been doing and told them everything I could while still maintaining complete innocence . I was transferred to about 3 reps and had to tell and confirm my story several times but finally the last rep said they would send a brand new phone too my home and all I had to do was put the old phone in the box and ship it back I think I had everything taken care of and was off the phone in about 20 minutes.
They have to receive the broken device within 30 days of shipping you your replacement or you will be billed for a 2nd phone. my replacement arrived in about 4 days and was brand new. The only issue I had was when I received the new device they forgot to send a return label. So I had to call back and get a printable label emailed to me. Which took a long time (5 days) but I shipped my broken phone back and have been using the replacement for about 2 months now with no issues *knock on wood * ((I'm actually writing this thread from my perfectly function 2nd XZU )). I was surprised at how smooth the process went. I was expecting to be put through all kinds of stuff, or expecting to get a refurbished phone but no it was brand new. I don't know how they can afford to hand out high end devices for $80 but I was ecstatic and I never received a bill for a second phone so I couldn't be more pleased with the service from Sony. but I now keep a flip cover on my XZU anytime it isn't on the charger.
One thing to note is that your $80 plan only covers one replacement and you cannot buy the plan twice (I know because I tried) . so if you use the plan and get a replacement phone and then break your replacement device then you have to buy a brand new phone from Sony to buy the ADH protection plan again. So stock up on the $6 leather flip cases on eBay from China lol that's what I've done.
I hope this helps anyone thinking about buying the ADH plan. If I wouldn't have bought it I would be looking at costly repairs or $680 for a new phone after only having it about 2 weeks. So if you're still eligible for the plan go buy it Now and remember if you have to use it, when you call in play dumb and make yourself look as innocent as possible. Had I told them it was probably broke while carrying a ladder I might have been put through some sort of loophole or something.
Anyway hope this helps. And if you have any questions ask away.
Good to hear a positive customer service story, most people just want to ***** about CS and the reps that work there
I'm glad I bought the insurance. Thanks for your experience. Now I feel better about sony customer service after hearing all other stories. But like you did and what I would do to is be calm and nice and do what they say and ask.
Sent from my C6806 using XDA Premium HD app
NuttinSpecial said:
First of all I'm am a USA customer and this was my experience. I don't know if it would be different in other countries but I've read a few customer service horror stories from people in other countries. So let's get to it
For anyone interested or considering it I would HIGHLY recommend getting the insurance with ADH (Accidental Damage from Handling) plan through Sony. It is an option when buying the phone through the Sony store and I think even after buying the phone you have either 60 days or a full year from the date of purchase to buy the plan. Anyway here is my experience.
I received my XZU from the Sony store in mid December 2013 I decided to buy the plan with ADH because $80 seemed like a bargain to replace a $680 device. (the ADH plan covers pretty much anything). Well as fate would have it on new years eve I was working during the day and when stopping to take lunch I checked my phone and noticed the screen was cracked and there were only 2 possibilities.
1.) the screen cracked from the pressure of being in my front jeans pocket while working.
OR
2.) while carrying a ladder at work it manged to bang against the phone while it was in my pocket and broke the screen.
So naturally I called Sony and told them possibility #1 lol.
The automated line was easy to navigate through and I was talking to a rep within 5 minutes. They were very thorough and asked several question like what pocket the phone was in. What I had been doing and told them everything I could while still maintaining complete innocence . I was transferred to about 3 reps and had to tell and confirm my story several times but finally the last rep said they would send a brand new phone too my home and all I had to do was put the old phone in the box and ship it back I think I had everything taken care of and was off the phone in about 20 minutes.
They have to receive the broken device within 30 days of shipping you your replacement or you will be billed for a 2nd phone. my replacement arrived in about 4 days and was brand new. The only issue I had was when I received the new device they forgot to send a return label. So I had to call back and get a printable label emailed to me. Which took a long time (5 days) but I shipped my broken phone back and have been using the replacement for about 2 months now with no issues *knock on wood * ((I'm actually writing this thread from my perfectly function 2nd XZU )). I was surprised at how smooth the process went. I was expecting to be put through all kinds of stuff, or expecting to get a refurbished phone but no it was brand new. I don't know how they can afford to hand out high end devices for $80 but I was ecstatic and I never received a bill for a second phone so I couldn't be more pleased with the service from Sony. but I now keep a flip cover on my XZU anytime it isn't on the charger.
One thing to note is that your $80 plan only covers one replacement and you cannot buy the plan twice (I know because I tried) . so if you use the plan and get a replacement phone and then break your replacement device then you have to buy a brand new phone from Sony to buy the ADH protection plan again. So stock up on the $6 leather flip cases on eBay from China lol that's what I've done.
I hope this helps anyone thinking about buying the ADH plan. If I wouldn't have bought it I would be looking at costly repairs or $680 for a new phone after only having it about 2 weeks. So if you're still eligible for the plan go buy it Now and remember if you have to use it, when you call in play dumb and make yourself look as innocent as possible. Had I told them it was probably broke while carrying a ladder I might have been put through some sort of loophole or something.
Anyway hope this helps. And if you have any questions ask away.
Click to expand...
Click to collapse
We also have it here in PH., under a xperia shop handed by a telecommunication (or i think its just a partnership). the insurance is called Worry-Free Warranty it will cover up to 2 years warranty on all parts and labor and an accidental warranty in-case your too clumsy. the salesman explain to be even like the warranty is expiring next month and your still under the warranty they will replace it for a same unit OR! if the unit is unavailable they will replace it for a phone with the same price OR you can choose a higher one and just add some cash. and i was like WOAH! thank God i saw this shop. even i paid alot im worry free, BUT there is a catch. Warranty said if I rooted the device and it is still on warranty the whole warranty will be void. kinda hmm kinda sad but happy it is a mix emotion for me but yay i love my Xperia Z ultra w/ Cp12
blueether said:
Good to hear a positive customer service story, most people just want to ***** about CS and the reps that work there
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Click to collapse
cameljockey1 said:
I'm glad I bought the insurance. Thanks for your experience. Now I feel better about sony customer service after hearing all other stories. But like you did and what I would do to is be calm and nice and do what they say and ask.
Sent from my C6806 using XDA Premium HD app
Click to expand...
Click to collapse
Happy to help. I couldn't find many reviews of people's experience with ADH so with as well as my experience went I just had to post it to put people at ease. You can't beat the price for what it offers.
Yeah I am kind of a Sony fanboy. I've owned Playstations, psp, TVs, now a Vaio T that I love, and this phone is the best I've ever owned. And I'm so happy with the CS, I have yet to have an issue with Sony. And yeah as long as your polite and stick to your story they will take care of you.
Thiolo said:
We also have it here in PH., under a xperia shop handed by a telecommunication (or i think its just a partnership). the insurance is called Worry-Free Warranty it will cover up to 2 years warranty on all parts and labor and an accidental warranty in-case your too clumsy. the salesman explain to be even like the warranty is expiring next month and your still under the warranty they will replace it for a same unit OR! if the unit is unavailable they will replace it for a phone with the same price OR you can choose a higher one and just add some cash. and i was like WOAH! thank God i saw this shop. even i paid alot im worry free, BUT there is a catch. Warranty said if I rooted the device and it is still on warranty the whole warranty will be void. kinda hmm kinda sad but happy it is a mix emotion for me but yay i love my Xperia Z ultra w/ Cp12
Click to expand...
Click to collapse
Yeah I think if you root or alter the phone it voids warranty. Which is why I didn't remove the ASPL on the screen with the oleophobic coating. I just put on a screen protector and it's slick as glass. And the rooting doesn't bother me. I Change the themes, wallpaper, and ringtones and that's good enough for me lol
My story is a bit different
1. I broke my phone
2. called sony same day, after about 5 mins the rep assured me all was set and id receive my phone within a week or so.
3. I called the next day just to be sure since the process went through just a but too smooth. Ofcourse when i called back some rep said, nothing is being shipped to you because you havent spoken to "us" yet. I couldnt get out of him what "us" was and who i spoke to the day before. After some time of back and forth it turned out i also needed to give me CC#, which i did and they assured me the device would be sent soon.
4. Called back 3 days later, they said its being processed.
5. Called back next week, said its still being processed
6. Called back a few days later, still being processed.
7. Back on the 14th day, exactly two weeks later, they assured me the phone would be shipped out next day.
8. !!!! it was, i got it 1 day later!
9. No return label
10. called about return label, they said they would email it
11. called a few days later, they said it would be emailed
12. called a few days later gave them another email as well ....
13. Now its been about 2.5 weeks since i got the replacement phone and they still have not sent or emailed me anything about a shipping label.
All i care is they dont charge me for the replacement. If they do i am going to make a charge back.
All i want to do is send back the old phone and they will not send me a label.
so that has been my experience so far...
What if Z1 Compact was bought on eBay?
If I purchased my phone brand new/sealed on eBay and then buy ADH plan from sony.com, will the support department still honor the warranty in case something goes wrong with the device?
Thanks!
Hi, I just got off the phone with Sony. They got my credit card info, etc and told me that it needs processing and takes about 4-5 business days until I receive a confirmation e-mail from them. Did you have to go through this?
Thanks!!
Mine was replaced via warranty, late last year. Bought off eBay, used via WiFi for a few weeks. Something caused me to call ? Sony, so they e-mailed ? a free shipping label ? , FedEx picked up for free as well. Total turnaround was EXACTLY one week, in which they shipped me my current device , BRAND NEW . A first in my years experience with Sony, was shocked ? and surprised. Now running ? JB since yesterday . Cannot complain, a few things I would have kept that are no longer available . Just have to go through another learning ⤵ curve , no biggie .
Sent from my C6806 using XDA Free mobile app
Sony "Protection Plus" - one time repair??
I purchased a "Sony 2 Yr Protection Plan w/ADH" when I bought my phone, about 14 months ago. Now, it has developed a digitizer problem (large dead spot) that requires repair. Contract details if anyone wants to read them:
We would like to thank you for purchasing a Sony Protection PLUS plan. A contract is now in place, and registration has been completed based on the information shown above for your extended service plan coverage.
Below we have included the contract information and the Terms and Conditions, which will provide you with detailed information about your Extended Service Plan coverage.
Confirmation Number: 000XX000XXXXX00X0000X0X000XXXXXX000X00X
Model Number: SNYUSAssignments
Extended Service Plan SKU: PPSMP2A03
Extended Service Plan Description: 2 Yr Protection Plan w/ADH
Plan start date: 10/07/2014
Plan end date: 10/07/2016
If you have any questions, please feel free to contact us at 1-855-766-9777, Monday – Friday, 5:00 a.m. – 9:00 p.m. PT, Saturday – Sunday, 6:00 a.m. – 5:00 p.m. PT.
Thank you once again for your purchase, and we hope you have a wonderful experience with your product and the Protection PLUS Plan.
Sincerely,
The Sony Protection PLUS Team
Protection PLUS Service Plan + Accidental Damage
[ESC - SONY CONSUMER ELECTRONICS PROTECTION PLAN]
1. The Contract.
These Terms and Conditions govern the hardware service and/or replacement service provided to you for the Sony branded product (“Product”) listed on your proof of purchase (“Proof of Purchase”). Your “Contract” includes these Terms and Conditions and your Proof of Purchase. The provider contractually obligated to you under the terms of this Contract (“Provider”) is Federal Warranty Service Corporation, [P.O. Box 105689, Atlanta, GA 30348-5689], [1-877-881-8578] in all states except in Florida, where the Provider is United Service Protection, Inc., [11222 Quail Roost Drive, Miami, FL 33157], [1-877-881-8578]; and in Oklahoma, where the Provider is Assurant Service Protection, Inc. [P.O. Box 105689, Atlanta, GA 30348-5689], [1-866-266-9459]. Although Sony Electronics, Inc., [16530 Via Esprillo, Bld 1 San Diego, CA 92127] (“Sony”) is not the Provider, and this Contract is between you and the Provider, Sony is the administrator of this Contract and when you need service you should call Sony at [1-855-766-9777]. This Contract is not related to nor an extension of your manufacturer’s warranty, and instead includes only these Terms and Conditions and Proof of Purchase. This Contract is not a contract of insurance. Unless otherwise regulated under state law, the contents of this Contract should be interpreted and understood within the meaning of a "Service Contract" in Public Law #93-637.
2. What is Covered.
The available coverages are listed below. The coverage you purchased will be indicated on your Proof of Purchase.
2.1. Hardware Coverage
This Contract provides coverage for Product hardware failures due to defects in workmanship and/or materials, including power surge while properly connected to a surge protector. You may be asked to provide your surge protector for examination to validate a claim. Your Contract may provide for repairs or, depending on the Product, replacement coverage only. For PC customers, this Contract provides for one replacement of a factory installed rechargeable battery over the life of the Contract. Sony may use non-original manufacturer parts or re-manufactured parts for the repair.
2.2. Accidental Damage
You may also purchase optional coverage for failures due to accidental damage from handling (“ADH”), such as drops or spills that arise from normal handling and use of the Product. ADH coverage only applies to operational or mechanical failure caused by an accident from handling that is the result of an unexpected or unintentional external event that arises from your normal daily usage. If the Product is replaced, all obligations owed under this Contract will have been satisfied.
ADH coverage does not protect you in the cases of (a) theft, loss, misplacement, war, terrorism, fire, abuse, a willful or intentional act, (b) alteration or modification of the Product in any way, (c) damage caused by failure to perform manufacturer’s recommended operating instructions/standards or recommended maintenance, (d) cosmetic damage (e.g., scratches or dents) that does not prevent the proper functionality or use of the Product.
3. If You Need Service
If you need service during the Coverage Term, Sony will either (a) repair the defect, or failure due to ADH, using new or refurbished parts, (b) exchange the Product as a repair solution with an authorized replacement Product that may be new or refurbished, of like quality and functionality (c) replace the Product with an authorized replacement Product that may be new or refurbished, of like kind, quality and functionality not to exceed the purchase price of the Product; or (d) provide you with an amount equal to the purchase price of the Product less any sales tax, shipping, and service claims previously paid. Sony will try to match specific replacement preferences such as equipment color, cosmetics, or features, but this is not guaranteed.
If your Product is un-repairable and Sony replaces your Product, upon receipt of your Product by Sony, the replacement Product will be shipped to you. When you receive the replacement Product, the originally covered Product will become Sony ‘s property. If the Product is un-repairable and Sony replaces the Product all obligations owed under this Contract will have been satisfied.
If your Product is repairable and Sony exchanges your Product as a repair solution, upon receipt of your Product, the exchange Product will be shipped to you. When you receive the exchange Product, the originally covered Product will become Sony’s property. If the Product is repairable but Sony chooses to exchange the Product as a repair solution, this Contract will continue to provide coverage on the exchange Product for the remainder of your Contract coverage.
In the event that you are provided a replacement Product prior to your return of the originally covered Product, a hold on your credit card for an unrecovered equipment fee will be required (“Unrecovered Equipment Fee”). If you do not return your Product within 15 days after receipt of your replacement Product, the Unrecovered Equipment Fee will be processed. Upon timely receipt by Sony of your Product, the hold will be removed. If you do not provide a credit card authorization for the Unrecovered Equipment Fee, you will be shipped a box with a pre-paid postage label to deliver your original Product prior to providing a replacement Product.
If your Product fails three (3) times due to the same part failure, upon the fourth service request for the same part failure, Sony will replace the failed Product with an authorized replacement Product, which may be new or refurbished, of like kind, quality and functionality not to exceed the original retail purchase price of the Product. Replacement of the Product will satisfy all obligations owed under this Contract.
4. How to Get Service.
Call Sony at [1-855-766-9777] Monday to Friday, 5:00 a.m.–9:00 p.m. PST, Saturday and Sunday, 6:00 a.m.–5:00 p.m. PST. All service will be provided by Sony or Sony’s authorized service providers. If you purchased on-site service, but due to special circumstances (such as environmental or technical requirements, if your Product has failed due to ADH, repairs cannot be made on-site, or you are located more than fifty (50) miles from an authorized service provider), this Contract will cover the shipping cost of your Product to an authorized service provider. Sony will inspect the Product and validate that the reported failure is covered under this Contract. If the failure is not covered, you will be responsible for covering the cost of repair at that time or the Product will be returned to you.
5. Coverage Term.
Coverage may begin either on the date of Product purchase or the date of Product shipment (if purchased online) and will end after the expiration of the term listed on your Proof of Purchase (“Coverage Term”). This Contract provides benefits during and in addition to Sony’s manufacturer limited warranty; it does not replace Sony’s manufacturer limited warranty, but provides certain additional benefits during the term of the Sony manufacturer limited warranty. There is no obligation to renew this Contract.
6. Your Responsibilities.
To receive service under the Contract, you agree to:
A. have your Contract number and Proof of Purchase available if requested;
B. provide information about the symptoms and causes of any issues with the Product;
C. respond to requests for information such as Product serial number, model number, any peripheral devices connected or installed on the Product, any error messages displayed, actions taken before the Product experienced the issue and steps taken to resolve the issue;
D. maintain the Product in accordance with the service requirements from Sony under ts manufacturer limited warranty, including care and operating instructions/standards or recommended maintenance provided in the user guide;
E. protect the Product from further damage and operate the Product in accordance with the instructions/standards listed in the user’s guide;
F. back up your data and software before services are performed and remove any and all sensitive data from the Product prior to service. Sony is not responsible for any loss of your data under any circumstances. The contents of your Product may be deleted and the hard drive and/or storage media reformatted in the course of service. All Product settings will be returned to the original Sony default settings. All Product firmware (if applicable) will be updated to the latest official Sony version at the time of service.
G. make your Product accessible to the authorized service provider if your Product is installed within custom cabinetry or in a custom unit;
H. provide a non-threatening and safe environment to the call agent and the authorized service provider and ensure the presence of an adult at the time of scheduled on-site service, and reasonably allow the authorized servicer to perform the appropriate service;
I. provide notice of any defect or deficiency in service within ninety (90) days of discovery;
J. notify Sony if your address changes.
7. Cancellation.
You may cancel this Contract at the location of purchase. If you cancel within the first sixty (60) days of purchase, you will be refunded the full Contract price, less the cost of any repairs made, except as otherwise required by law. If you cancel your Contract after sixty (60) days from the date of purchase, you will receive a pro-rata refund. The effective date of cancellation is the date Sony receives your request for cancellation. We reserve the right to cancel this Contract at any time in the event of fraud or material misrepresentation by you. If we cancel this Contract, you will be provided with a written notice at least thirty (30) days prior to cancellation at your last known address, with the effective date for the cancellation and the reason for cancellation. You will receive a refund of the unearned pro-rata Contract price, less any claims paid, except as otherwise required by law.
8. What is Not Covered.
This Contract does not cover:
A. coverage, components, or products unless sold under a single SKU or “built-to-order,” TV stands or wall mounts, de-installation or re-installation of wall mounted TVs and other products, or inaccessible products;
B. consumable items such as non-factory-installed batteries, printer cartridges, bulbs, screen protectors, accessory cables, removable data storage devices;
C. any repair covered by Sony’s manufacturer’s limited warranty repairs noted in service bulletins and offered by Sony free of charge, repairs initiated by Sony under the manufacturer’s limited warranty or under a recall program, costs associated with Sony’s recommended normal maintenance under the manufacturer’s limited warranty;
D. unauthorized repairs;
E. failures of components such as cabinets, frames, masks, finish defects, glass windows, scratched lenses, cases, bags, accessories purchased with the Product, docking stations;
F. damage or failures caused by conditions beyond our control such as wiring, power supply, rust, corrosion, infestation, negligence, modifications, abuse, misuse, acts of God, power surge where no surge protector was in use, failure to follow Sony’s recommended maintenance, improper installation, non-factory-installed batteries, problems with phone lines;
G. defects that existed prior to this Contract purchase;
H. loss or damage to recording media, software or data, computer viruses, software defects or software-generated problems, software added by you that is not original to the Product;
I. shipping damage to Products by the shipper or resulting from inadequate packaging by you;
J. theft;
K. monitor or screen imperfections, including image burn-in, minor pixel issues that do not affect the overall viewing of the panel;
L. accidental or intentional damage, cracked or damaged monitor, laptop or display screens (except for covered repairs due to ADH if purchased by you);
M. intentional, consequential or incidental damage or gross neglect, including abusive or willful mishandling;
N. data stored on disk drives or other memory devices;
O. normal wear and tear, loss, war, terrorism, or misplacement
P. cleaning of your Product (internal and external);
Q. shipping cost of any Product located outside of the United States of America and U.S. Territories.
9. Contract Transfer.
You can assign your Contract to another person by contacting Sony.
10. Arbitration.
Read the following Arbitration provision carefully. It limits certain of your rights, including your right to obtain relief or damages through court action.
Should a dispute arise related to this Contract or the coverage of your Product pursuant to this Contract, you agree that such dispute shall be decided via binding Arbitration. To begin Arbitration, either you or we must make a written demand to the other party for Arbitration. The Arbitration will take place before a single arbitrator. It will be administered in keeping with the Expedited Procedures of the Commercial Arbitration Rules ("Rules") of the American Arbitration Association ("AAA") in effect when the claim is filed. You may get a copy of these AAA's Rules by contacting AAA at 1633 Broadway, 10th Floor, New York, NY 10019, calling (800) 778-7879 or visiting www.adr.org. The filing fees to begin and carry out Arbitration will be shared equally between you and us. This does not prohibit the arbitrator from giving the winning party their fees and expenses of the Arbitration. Unless you and we agree, the Arbitration will take place in the county and state where you live. The Federal Arbitration Act, 9 U.S.C. § 1, et seq., will govern and not any state law on Arbitration. YOU AGREE AND UNDERSTAND THAT this Arbitration provision means that you give up your right to go to court on any claim covered by this provision. You also agree that any Arbitration proceeding will only consider your claims. Claims by, or on behalf of, other individuals will not be arbitrated in any proceeding that is considering your claims. Please refer to the State Disclosures section of this Contract for any added requirements in your state. In the event this Arbitration provision is not approved by the appropriate state regulatory agency, and/or is stricken, severed, or otherwise deemed unenforceable by a court of competent jurisdiction, you and we specifically agree to waive and forever give up the right to a trial by jury. Instead, in the event any litigation arises between you and us, any such lawsuit will be tried before a judge, and a jury will not be impaneled or struck.
YOU AND WE UNDERSTAND AND AGREE THAT, BECAUSE OF THIS PROVISION, NEITHER YOU NOR WE WILL HAVE THE RIGHT TO GO TO COURT EXCEPT AS PROVIDED ABOVE OR TO HAVE A JURY TRIAL OR TO PARTICIPATE AS ANY MEMBER OF A CLASS OF CLAIMANTS PERTAINING TO ANY CLAIM.
The problem is that Sony is telling me verbally that I get "one bite at the apple" for a claim. In other words, my warranty expires upon their one-time fix to this problem.
I sure don't see that in the terms. Has anyone else had that experience? Thank you.
I see that the OP noted the one-and-done policy for replacement (overlooked that part on my first read). However, it still doesn't make sense to me and the contract, terms posted above, doesn't say that in words I comprehend.
If I have this device repaired, instead of replaced, well the coverage continue for the full 24 months?
Hello, I followed all the rules for my carrier (t-mobile), paid phone in full, bill in full, had service for 40+ days of active service and I have all the paperwork to prove it. After going in circles they finally sent me a email saying they are "unsuccessful in obtaining an unlock code for the given IMEI” after taking picture to prove that the IMEI is the correct one for the phone.
I contacted my bank (USAA) and told them what happened and they said if I could prove it, I had a valid claim. I sent them all the phone records, and emails. Email was where most of the clear proof was because of messages from t-mobile verifying I had done my part.
The bank tried to contact t-mobile and gave them 60 days to respond and they refused to respond to my bank. So the bank reversed the charges for the phone. Then t-mobile without hesitation sent a letter to Equifax, TransUnion, and Experian saying I didn’t pay my bill and creating a bill for the phone and sent it to collections. I’m still working on how to get legal help.
But in the meantime, I have a company taking advantage of their power and unjustifiably ruing my credit while I have a phone I can’t use for anything but a paper weight.
So can someone help me unlock this my phone?
I can provide all the proof I provided the bank for verification that I did everything I was suppose to do: purchased phone/paid if full, paid all phone bill and had uninterupted service for over 40 days, and made multiple attempts with t-mobile to get the phone unlocked just to have them tell me in the end....sorry we can’t find your unlock code.
Side note: Before it got to this point, I actually tried to cancel the service and return the phone 28 days after signing up for service. They said they would only refund the phone after I think 15 or 20 days. But I had been working with their tech support troubleshooting the phone and swapping sim cards to figure out why I didn’t have service anywhere in my neighborhood during that time. It had been less than 2 weeks since the last sim swap while trying to work with them. All they were doing was buying time so I could not return a phone I paid $500+ for at the time.
I got another piece of information from another forum that was a little late. Some customers of t-mobile that were aware of the problem t-mobile and other carriers were giving customers with unlocking their phone found the easiest way to get the unlock code was to tell the carrier they were going to use the phone overseas. Then the carrier wouldn’t think they were trying to switch to another service. Once they verified the customer met all the other requirements, they gave them the code and then they switched carriers.
But that information came to me too late. Plus, since I did everything I was supposed to do, why should I have to lie? Especially when people who know how to unlock phones are hesitant to do it. But carriers are still taking advantage of customers.
additional information brought up by another forum
jtl001 said:
Hello, I followed all the rules for my carrier (t-mobile), paid phone in full, bill in full, had service for 40+ days of active service and I have all the paperwork to prove it. After going in circles they finally sent me a email saying they are "unsuccessful in obtaining an unlock code for the given IMEI” after taking picture to prove that the IMEI is the correct one for the phone.
I contacted my bank (USAA) and told them what happened and they said if I could prove it, I had a valid claim. I sent them all the phone records, and emails. Email was where most of the clear proof was because of messages from t-mobile verifying I had done my part.
The bank tried to contact t-mobile and gave them 60 days to respond and they refused to respond to my bank. So the bank reversed the charges for the phone. Then t-mobile without hesitation sent a letter to Equifax, TransUnion, and Experian saying I didn’t pay my bill and creating a bill for the phone and sent it to collections. I’m still working on how to get legal help.
But in the meantime, I have a company taking advantage of their power and unjustifiably ruing my credit while I have a phone I can’t use for anything but a paper weight.
So can someone help me unlock this my phone?
I can provide all the proof I provided the bank for verification that I did everything I was suppose to do: purchased phone/paid if full, paid all phone bill and had uninterupted service for over 40 days, and made multiple attempts with t-mobile to get the phone unlocked just to have them tell me in the end....sorry we can’t find your unlock code.
Side note: Before it got to this point, I actually tried to cancel the service and return the phone 28 days after signing up for service. They said they would only refund the phone after I think 15 or 20 days. But I had been working with their tech support troubleshooting the phone and swapping sim cards to figure out why I didn’t have service anywhere in my neighborhood during that time. It had been less than 2 weeks since the last sim swap while trying to work with them. All they were doing was buying time so I could not return a phone I paid $500+ for at the time.
I got another piece of information from another forum that was a little late. Some customers of t-mobile that were aware of the problem t-mobile and other carriers were giving customers with unlocking their phone found the easiest way to get the unlock code was to tell the carrier they were going to use the phone overseas. Then the carrier wouldn’t think they were trying to switch to another service. Once they verified the customer met all the other requirements, they gave them the code and then they switched carriers.
But that information came to me too late. Plus, since I did everything I was supposed to do, why should I have to lie? Especially when people who know how to unlock phones are hesitant to do it. But carriers are still taking advantage of customers.
Click to expand...
Click to collapse
The Reason for the post
[quotemsg=14275745,0,312531]Sorry! It is against the rules to offer code or password help.[/quotemsg]
The board rules also state the reason why, and I have proof that I legally purchased the phone, I have a copy of the t-mobile agreement which states that I need uninterrupted service for 40 or more days before eligible for unlock, and as far as the rights agreement between the user and the carrier, the carrier indirectly violated their own agreement by pretending they could not find the unlock code after I followed all the rules requested to receive the unlock code. That is why USAA reversed the charges after getting all the verification and giving t-mobile a opportunity to respond.
So t-mobile took the path of least resistance. Instead of battling it out legally over the "terms of service" with my bank, they just defrauded my credit and left me to fight to get it fixed which has become a bigger financial problem than the cost of the phone.
So the request was with the "rules" in mind. Which is why I included in the post that I can provide all legal evidence that the phone was legally purchased, the carrier breached their own agreement, and I've done everything I know possible to correct the problem.
Another reference to the rules: you can verify ownership along with email communication's with t-mobile through full header/footer copies of emails which is what the bank did. And the bank statements from the bank as well as t-mobile in store purchase receipt verify purchase.
I don't see why you post as if you cannot understand why I am even reaching out to online communities after reading my original post.
[quotemsg=14275745,0,312531] Please contact the carrier.[/quotemsg]
Pretty obvious from my first post that has been done by myself and USAA Federal Saving Bank with no progress
Sorry, I cannot help with your unlocking query,
However, if you're ultimately unable to unlock the handset (or just want a change), the 1st gen Moto G might be a good option for a replacement for an i9100 (or any other S2). Buy it unlocked and sim-free not from a carrier or one of their partners/resellers.
Stock rom or custom rom. It is an affordable handset with very decent specs.