So out of nowhere, my Note II shuts off last night and I'm unable to boot. When turning the phone on, the SGNII splash screen shows up just fine, but then my phone will endlessly loop back and forth between the Samsung animation and the Verizon 4G LTE animation.
This phone has never been rooted and runs the stock version of everything. Now I would do a factory reset if it weren't for the fact that I have very important photos and videos of my grandmother who recently passed away in my internal storage.
I have tried going into recovery mode (home+volume up+sleep/wake), clearing cache, trying to access the internal memory via USB, and nothing works. I do not think that I ever enabled USB debugging. I desperately need to have a phone to use, but at the same time would rather go phone-less with hopes that I may be able to recover these photos. I have spent countless hours trying to recover this data or even fix the bootloop, but I can't seem to figure out a solution.
I know I am a noob on these forums, but I would GREATLY appreciate being able to recover any part of these immensely important photos. If anyone has a way to recover these photos, I would forever be in gratitude for sharing it with me. Thank you.
mrwes95 said:
So out of nowhere, my Note II shuts off last night and I'm unable to boot. When turning the phone on, the SGNII splash screen shows up just fine, but then my phone will endlessly loop back and forth between the Samsung animation and the Verizon 4G LTE animation.
This phone has never been rooted and runs the stock version of everything. Now I would do a factory reset if it weren't for the fact that I have very important photos and videos of my grandmother who recently passed away in my internal storage.
I have tried going into recovery mode (home+volume up+sleep/wake), clearing cache, trying to access the internal memory via USB, and nothing works. I do not think that I ever enabled USB debugging. I desperately need to have a phone to use, but at the same time would rather go phone-less with hopes that I may be able to recover these photos. I have spent countless hours trying to recover this data or even fix the bootloop, but I can't seem to figure out a solution.
I know I am a noob on these forums, but I would GREATLY appreciate being able to recover any part of these immensely important photos. If anyone has a way to recover these photos, I would forever be in gratitude for sharing it with me. Thank you.
Click to expand...
Click to collapse
If you didnt enable USB debugging your gonna be hard pressed to recover anything from the internal storage. This is why I always use an external SD card for all info like this.
Bumping for possibilities :\
Bump
Bump
mrwes95 said:
Bump
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Click to collapse
Only bump once every 24 hours.
Does a stock reset even wipe internal completely? I THINK it just reflashes the rom...kernel...and modem. Other than that the post above is dead on. You gonna have a hard time recovering the photos. Sorry for the loss of your Grandma.
E4GT Rom-a-holic!!!
robrooter said:
Does a stock reset even wipe internal completely? I THINK it just reflashes the rom...kernel...and modem. Other than that the post above is dead on. You gonna have a hard time recovering the photos. Sorry for the loss of your Grandma.
E4GT Rom-a-holic!!!
Click to expand...
Click to collapse
I would like to know if you founded a solution about your problem.
Related
Hi everyone,
I have a Galaxy S II from Bell Canada and it was recently updated via Kies to Android 4.1.2 a couple weeks ago. I've been having all sorts of problems with it since the update, including random freezing, crashing, and so on, so I intended to backup and factory reset this weekend. Before I could do that however, it shutdown and now I can't boot it back up.
Symptoms:
- The phone gets past the Samsung Galaxy S II animation, but then goes immediately to the glowing SAMSUNG logo and stays that way for several minutes before shutting down.
- Battery power is not an issue. Half-full to full battery makes no difference.
- Connecting it to my PC allows Windows 7 to install most of the needed drivers, except it fails on 'MTP USB device failed'. This might simply be because the phone doesn't fully boot.
What I've tried:
- Multiple reboots (shutdown and restart)
- Removing the SD card and multiple reboots
- Wiping the cache partition several times and booting via the stock recovery menu (reached by Volume + Home + Power)
I have backups but from several months ago, so anything I can do to flash the firmware and retain my data would be appreciated. I've looked at other threads but many users seem to have slightly different issues or are with other carriers. I haven't played around with flashing or anything since getting the phone two years ago, so I don't know how much of a difference their steps would be from mine.
The phone is either just inside the warranty period or just outside... I don't have the exact date if that makes a difference here.
Any help tracking down the issue or helping to get it back to functional would be appreciated.
Firstly, from your post it looks your phone is not rooted. If that is the case then i am afraid we are left with not much options to try.
I would advise, if u want to come out of this issue and data is not the concdrn then do a hard reset by getting into the recovery console.
And, if you are rooted than simply reinstall the rom without resetting anything. This will bring back the rom and you will also not loose any data.
Sent from my GT-I9100 using xda premium
vishal11in said:
Firstly, from your post it looks your phone is not rooted. If that is the case then i am afraid we are left with not much options to try.
I would advise, if u want to come out of this issue and data is not the concdrn then do a hard reset by getting into the recovery console.
And, if you are rooted than simply reinstall the rom without resetting anything. This will bring back the rom and you will also not loose any data.
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
That's correct, the phone isn't rooted. I'd like to exhaust all other options before attempting something that will wipe the data... is it possible to determine the exact problem some other way?
Nope. If it were me I'd be doing a wipe (and this wouldn't faze me because I back my stuff up regularly).
toast_tcg said:
That's correct, the phone isn't rooted. I'd like to exhaust all other options before attempting something that will wipe the data... is it possible to determine the exact problem some other way?
Click to expand...
Click to collapse
Looks difficult to save the data. But you may try, i am not sure it will work.
find out a compatible rooted kernel. Get into the download mode and with the help of odin flash this kernel. (ensure its *.tar file ).
Once done try to boot the phone. if no luck, clear the cache and then again try. Still no luck, then i am afraid you have to hard reset.
Best of luck.
Hi gang,
This may not be the right place for this...hoping to get some help.
My phone wouldn't boot past the glowing Samsung logo this morning. This has never happened before.
I'm looking for solutions before I do a factory reset (backed up my phone a few months ago but haven't been able to do since because my charging port on my phone continually breaks).
Any advice or ways I can try to safe my data with my only option being my SD card?
Additionally, is a factory reset the best option for this?
Thanks!
T
Xeshion said:
Hi gang,
This may not be the right place for this...hoping to get some help.
My phone wouldn't boot past the glowing Samsung logo this morning. This has never happened before.
I'm looking for solutions before I do a factory reset (backed up my phone a few months ago but haven't been able to do since because my charging port on my phone continually breaks).
Any advice or ways I can try to safe my data with my only option being my SD card?
Additionally, is a factory reset the best option for this?
Thanks!
T
Click to expand...
Click to collapse
1st Rule: Don't complain until you haven't tried factory reset.
Xeshion said:
I'm looking for solutions before I do a factory reset (backed up my phone a few months ago but haven't been able to do since because my charging port on my phone continually breaks). Any advice or ways I can try to safe my data with my only option being my SD card?
Click to expand...
Click to collapse
If you're rooted with a custom recovery, make a nandroid backup. That should backup almost everything on your internal system memory. If you have access to ADB, you could also pull your data and files out. :good:
Hello,
I'm hoping somebody might be able to help me please? I have a UK S3 i9305.
Yesterday, I got a message saying I was running low on storage and that my device might run slow or not work properly and a few seconds after my phone just froze.
Eventually had to pull the battery out. The phone restarted but will not get past the unlock screen, just freezes here all the time. Tried rebooting and clearing the cache in recovery mode but still can't past the lock screen as it just gets frozen here.
Any help or guidance would be much appreciated.
Thanks
Connect your phone to your PC and see how much storage you have free. If none, delete manually via your PC unnecessary stuff or make full back up.
Apparently some app is eating your storage. I have seen this on a friends phone where an app called ohmygif was 5GB(this app didn't delete the cache memory)
Once you have gained access back to your phone, go to settings, storage and see what is consuming most of the memory there.
Sent from my GT-I9300 using xda app-developers app
malks022 said:
Hello,
I'm hoping somebody might be able to help me please? I have a UK S3 i9305.
Yesterday, I got a message saying I was running low on storage and that my device might run slow or not work properly and a few seconds after my phone just froze.
Eventually had to pull the battery out. The phone restarted but will not get past the unlock screen, just freezes here all the time. Tried rebooting and clearing the cache in recovery mode but still can't past the lock screen as it just gets frozen here.
Any help or guidance would be much appreciated.
Thanks
Click to expand...
Click to collapse
This is not I9305 Q&A
Thanks for your help. I tried connecting my phone to my computer but with no success. Kies is detecting my phone but will not connect to it for some reason, so I am unable to manually delete anything.
Tried turning my phone on, once again it freezes when it gets to the start lock screen.
Any ideas
Maybe try flashing stock rom via odin...???
Sent from my GT-I9300 on SmartDroid http://s14.postimg.org/r1annr6ip/sm_banner_1.png
Hey, so I woke up today to my phone at a recovery screen (I'm not very familiar with any of this stuff) and it said to reboot, so I did. Since then, it has been stuck in a never ending loop of restarting. I was able to turn the phone completely off, but since starting to tinker in it within the past few hours it won't stay off. Currently I am at some screen where I attempted to follow this video to load some firmware, but I couldn't find the firmware I needed to download as I have no clue what model number or current software version I need. Is this the right step to take to get access back into my phone? I just wanted to save some of my pictures and videos that I don't have saved elsewhere and then factory reset my phone. basically, I've only felt comfortable clearing the cache partition to see if that would work. My problems seem almost the exact same as this thread on this forum. Any help is greatly appreciated. Is there any way to access these files? I looked it up and it said to use Samsung Smart Switch, but I didn't have that on my phone and there is not enough time I have in my phone to download or uninstall any app before it enters the restart loop.
Hello all...hoping to get some assistance with this thing. Long story short, debloated it due to horrid battery life and high heat. Everything was great until about a week ago when my settings app go renamed somehow. Tried fixing it but couldn't find the com.android.settings file with the correct signature for my phone (AT&T, US Model, unlocked, not rooted).
It's been working fine except no settings...so I backed up the usual stuff and had plans to do a factory reset this weekend. A few hours ago I picked it up and it went all wonky on me. Upon boot, it comes up to the lock screen and then the screen just starts turning on/off. I'm unable to bring up the passcode screen...but, am able to bring up the power menu by holding the power button. But, can't power down or get into safe mode that way. After about 5 seconds of doing this, it reboots. Rinse and repeat. Safe mode via buttons starts, but, does the same thing.
I am able to get into both recovery mode and download mode though. I can view logs/etc.
Normally, I'd just ***** and moan, then do the factory reset, However, I made one huge oversight when I backed up my data earlier this week and forgot to backup my notes. There's about a dozen of them, pages and pages long with all the medical details regarding my sons illness that I've been tracking for years. It's a nightmare dealing with different Dr's all the time so I've logged it all on the phone. Unfortunately, the best app I've found for it doesn't do cloud storage and keeps them saved as local txt files on the device.
Is there any hope I can somehow pull the files using recovery/download mode or utilize the logs to determine the errors and fix it enough to be able to get them? I'm fairly tech savvy and have ADB installed. I'm super ADD though and my head is just spinning trying to sort through all the possible posts regarding trying to do this...many being for older phones.
Absolute worst case, is there a legitimate service that would be able to do it?
Any help recovering my son's medical notes would be really really appreciated.
RiBBiTeDD said:
Hello all...hoping to get some assistance with this thing. Long story short, debloated it due to horrid battery life and high heat. Everything was great until about a week ago when my settings app go renamed somehow. Tried fixing it but couldn't find the com.android.settings file with the correct signature for my phone (AT&T, US Model, unlocked, not rooted).
It's been working fine except no settings...so I backed up the usual stuff and had plans to do a factory reset this weekend. A few hours ago I picked it up and it went all wonky on me. Upon boot, it comes up to the lock screen and then the screen just starts turning on/off. I'm unable to bring up the passcode screen...but, am able to bring up the power menu by holding the power button. But, can't power down or get into safe mode that way. After about 5 seconds of doing this, it reboots. Rinse and repeat. Safe mode via buttons starts, but, does the same thing.
I am able to get into both recovery mode and download mode though. I can view logs/etc.
Normally, I'd just ***** and moan, then do the factory reset, However, I made one huge oversight when I backed up my data earlier this week and forgot to backup my notes. There's about a dozen of them, pages and pages long with all the medical details regarding my sons illness that I've been tracking for years. It's a nightmare dealing with different Dr's all the time so I've logged it all on the phone. Unfortunately, the best app I've found for it doesn't do cloud storage and keeps them saved as local txt files on the device.
Is there any hope I can somehow pull the files using recovery/download mode or utilize the logs to determine the errors and fix it enough to be able to get them? I'm fairly tech savvy and have ADB installed. I'm super ADD though and my head is just spinning trying to sort through all the possible posts regarding trying to do this...many being for older phones.
Absolute worst case, is there a legitimate service that would be able to do it?
Any help recovering my son's medical notes would be really really appreciated.
Click to expand...
Click to collapse
Man, i'm so sorry to hear that :/
Sience you have access to recovery, did you try to wipe only cache partition and hit repair apps(also in recovery)?
I'm also using debloated device and i dont have any problems with it
nocio said:
Man, i'm so sorry to hear that :/
Sience you have access to recovery, did you try to wipe only cache partition and hit repair apps(also in recovery)?
I'm also using debloated device and i dont have any problems with it
Click to expand...
Click to collapse
Yeah...that's the first thing I tried after safe mode failed. :\
There's quite a few folks reporting similar issues since the last OTA update a couple weeks ago.
Usually I delay until I get a chance to restore then allow it...this one didn't even give me a chance. I was using my phone when it popped up. No option to remind me later. When I tried to exit it counted down from 10, rebooted and installed.
RiBBiTeDD said:
Yeah...that's the first thing I tried after safe mode failed. :\
There's quite a few folks reporting similar issues since the last OTA update a couple weeks ago.
Usually I delay until I get a chance to restore then allow it...this one didn't even give me a chance. I was using my phone when it popped up. No option to remind me later. When I tried to exit it counted down from 10, rebooted and installed.
Click to expand...
Click to collapse
I have one idea, it may seem unusual but it may work.
Try to remove sim card and than boot device
nocio said:
I have one idea, it may seem unusual but it may work.
Try to remove sim card and than boot device
Click to expand...
Click to collapse
Thanks for the idea. But, yeah, tried that to already...cleared cache and repaired apps afterwards too. Tried it with cable, tried a 2.0 cable too.
No dice.
The app repair works just fine and then it does the same thing when lock screen tries to appear.
RiBBiTeDD said:
Thanks for the idea. But, yeah, tried that to already...cleared cache and repaired apps afterwards too. Tried it with cable, tried a 2.0 cable too.
No dice.
The app repair works just fine and then it does the same thing when lock screen tries to appear.
Click to expand...
Click to collapse
Only thing that came to my mind is to download latest firmware for your device than flash it via odin
EDIT: but be carefull with that. Odin have box to untick factory reset but i didnt do that a loooooooooong time so i dont know if something is changed
nocio said:
Only thing that came to my mind is to download latest firmware for your device than flash it via odin
EDIT: but be carefull with that. Odin have box to untick factory reset but i didnt do that a loooooooooong time so i dont know if something is changed
Click to expand...
Click to collapse
Yeah, I figured that'd be my last shot at it... I've read the horror stories of tripping Knox even with factory firmware.
Was just really hoping there was some way to yank the stuff using recovery or download modes.
RiBBiTeDD said:
Yeah, I figured that'd be my last shot at it... I've read the horror stories of tripping Knox even with factory firmware.
Was just really hoping there was some way to yank the stuff using recovery or download modes.
Click to expand...
Click to collapse
I think that you can't trip Knox only when you flash official firmware over unlocked bootloader and custom ROM, but I'm not so sure.
Last time I did that is when I had Samsung Galaxy S2 and flashing official firmware over official firmware and that didn't trip the Knox counter
Does flashing genuine firmware trip knox?
Hi It's been a while since I bothered flashing firmware so I am not upto date with how things work now. My questions are I am currently on 02s version of firmware and would like to go samsungs version so I can take part in things like the one...
forum.xda-developers.com
Here you can see that flashing official firmware over official firmware(i'm guessing that you are not rooted) won't trip knox counter
nocio said:
Does flashing genuine firmware trip knox?
Hi It's been a while since I bothered flashing firmware so I am not upto date with how things work now. My questions are I am currently on 02s version of firmware and would like to go samsungs version so I can take part in things like the one...
forum.xda-developers.com
Here you can see that flashing official firmware over official firmware(i'm guessing that you are not rooted) won't trip knox counter
Click to expand...
Click to collapse
Awesome! Thank you!
I was able to get the files...for others in the same boat, here's a link to what worked for me:
Help finding correct firmware and installing for AT&T SM-G991U.
Hello all...I'm a fellow victim of the OTA updates screwing us debloaters currently stuck in a boot-loop. I'm trying to recover my the past several years text notes containing all the medical details for my son's illness. Details on that can be...
forum.xda-developers.com