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I was wondering if t-mobile offers some kind of service for people like me who have t-mobile phones that weren't necessarily purchased by the person bringing it in or bought and activated with them...like if I could pay some sort of extra fee for them to accept my defective "hardware locked" phone for a replacement? Lmk, thanks!
Oh and just to make sure whoever's reading this post understands my predicament; I bought a vibrant off someone from CL, rooted and flashed the robotix1.1w/oc rom, decided I didn't like it so I nandroid restored to a previous stock/root backup and while it was rebooting or doing the backup (I can't remember) the phone just hangs on the vibrant/samsung screen and won't turn off unless I pull the battery. Any help would be appreciated, thanks again!
Does recovery mode work on your phone? Vol Up+Vol Down+Power.
tjsynkral said:
Does recovery mode work on your phone? Vol Up+Vol Down+Power.
Click to expand...
Click to collapse
Nope. I can't get into downloader or recovery on it. I've tried literally every method, I've even followed yours to a T in the other couple "hardware locked" vibrant threads but to no avail.
I just noticed that when I plug my phone into a computer, both the internal memory drive and the sd card pop up as drives but both are labeled unknown and seem to be corrupted....
dustinkh said:
Nope. I can't get into downloader or recovery on it. I've tried literally every method, I've even followed yours to a T in the other couple "hardware locked" vibrant threads but to no avail.
I just noticed that when I plug my phone into a computer, both the internal memory drive and the sd card pop up as drives but both are labeled unknown and seem to be corrupted....
Click to expand...
Click to collapse
That's because you're not able to push the "Mount USB" button.
It doesn't hurt to ask T-Mobile to replace it. It helps if you're paying for the $6/month warranty.
Yeah, that's what I thought. Damn well I don't think I have that warranty option added on my plan...I hope they replace it.
Should I try to sell it, turn it in, or should I just wait, hold on to it and hope someone figures out some sort or fix?
Try and get it replaced before worrying about it.
I've heard plenty of stories about people getting their phones serviced by the carrier even though they were bought on eBay or whatever.
dustinkh said:
Yeah, that's what I thought. Damn well I don't think I have that warranty option added on my plan...I hope they replace it.
Should I try to sell it, turn it in, or should I just wait, hold on to it and hope someone figures out some sort or fix?
Click to expand...
Click to collapse
so u dont have insurance on a $250+ phone and now that you messed it up you want tmobile to change it for you?
buy another one and leave it alone
98classic said:
so u dont have insurance on a $250+ phone and now that you messed it up you want tmobile to change it for you?
buy another one and leave it alone
Click to expand...
Click to collapse
Thanks for the flame..but did you even read my entire OP? I clearly stated I bought the phone off someone from CL and the reason for my post in the first place was to find out if T-mobile would allow me to swap phones if I paid an extra servicing fee or something.
Of course I wouldn't expect to walk into the store, demand a new phone because mine doesn't work and then get one. I just don't have the extra couple hundred dollars to "buy another one and leave it alone" sorry I'm not rich like you.
If you're not gunna help me out, why don't you just NOT REPLY and leave ME alone.
tmobile exchanged a vibrant i bought off cl, i told them that the youtube app was causing the phone to soft reset everytime I accessed the app. Do not, I repeat, Do not tell tmo that you got the phone off cl. tmo sent me a brand new phone two days later. The only concern i have is the fact that your phone had a custom rom on it, if tmo determines that you installed a custom os which voids your warranty, they will charge you $400 for the replacement phone they sent you.
hope this helps
ok i have successfully rooted and s-offed my 3vo but that calling problem i have (error 16) so i called sprint and they asked me for alternative number i said no and they said its ok but they needed some personal info(im 13 and on my uncles plan)so i said i dont know as im on my uncles plan and she said ok and then she asked for name. i gave her my name and then she asked for my uncles name and i gave that to her and she said thats not what comes up so i said well i dont y and she said to go to sprint store and get them fixed. i cant go or take a chance of getting caught with s-off or root. ok so i was done with sprint. now i tried dialing ##72786# to reset hands free and hands free worked but still no calling. i tried ##3282# and reset profile and now i get verizon wireless wen i call .and now i did it again and sometimes i get sprint(mostly) and sometimes verizon.
im stuck and dont know what to do...should i talk to sprint again and hope the next person doesnt ask for info or is there a fix idk about...
thanks to whoever posts
I think you should flash a stock rom( rooted of course)...just tell your uncle that some of your friends also are having some issues with the particular phone and a new update simply needs to reset the phone by owner calling the representative. You don't need a another line..see other thread about what to say. This should be a no biggie. You are not lying and you are infact telling the truth.
life64x said:
I think you should flash a stock rom( rooted of course)...just tell your uncle that some of your friends also are having some issues with the particular phone and a new update simply needs to reset the phone by owner calling the representative. You don't need a another line..see other thread about what to say. This should be a no biggie. You are not lying and you are infact telling the truth.
Click to expand...
Click to collapse
its very funny for me when you said that just tell your uncle that friends having the same problem (thx anyways)but i kinda actually root and customize phones for him and he sells them on ebay etc... (im probally going to root his as he has one too) ... but is there a point to flash stock as i didnt debloat or anything just rooted and s-offed
No, if you do mods for your uncle..he should be responsible for it then. Reason for the stock rom was to make sure you did not get in trouble for rooting it. But it seems like no big then. Have him do it, simple as that.
I work at sprint. That just happens sometimes when the phone is reset .. make a call it will tell you to stay on the phone it then will connect you to a rep they'll reset a setting. And then you should be good.
Sent from my PG86100 using XDA App
life64x said:
No, if you do mods for your uncle..he should be responsible for it then. Reason for the stock rom was to make sure you did not get in trouble for rooting it. But it seems like no big then. Have him do it, simple as that.
Click to expand...
Click to collapse
no its my phone though and i need it and i was saying that he doesnt care that was my point and im trying to fix it with costing him
It doesn't cost anything to reset the phone.
Ok here is what you do, just log on to his sprint account online. Take one of the other phones and put it on your line, any sprint phone will do as long as it isnt activated at the time. Once you have swapped the phones online just wait 5 minutes and swap the 3VO back to the line, presto you are done, just make sure both phones are off when you do this. Once you have swapped the 3VO back to the account wait 5 mins then boot it up, it will go to the activation and presto it will be all set to go.
life64x said:
It doesn't cost anything to reset the phone.
Click to expand...
Click to collapse
get a new one i meant which i doubt is going to happen but i just dont feel like telling anyone and dealing it with my self
I had the same problem, after flashing no calls or texts would go through. I called Sprint, gave them the error code (from failed text msg) and she asked me to remove the battery give her the ID code on the back of the phone and she had it working by the time I booted up. I did not offer any reasons for the problem and she did not ask, I really couldn't have been easier.
I had the same problem at first and I've had 3 different solutions.
1. Update profile and PRL (seems unnecessary but its worked for multiple ppl)
2*. Download MSL Reader. Once you have your MSL go to dialer and enter ##yourmsl#. That will being up EPST. Select edit. Change YOUR number (top one) to 000000000 and leave the MSID. Reboot. Allow hands free activation to go through. If it takes longer than 5 mins hit cancel and go back to EPST (##yourmsl#) and change the string of 0's to your number. Reboot.
3. Call sprint and tell them you have error code 8 or 16 when trying to make a call. That tells them they need to reset your phone.
Via TT
I unrooted my phone and now I want to root it again. Here is the story..
I went overseas for the month of August and got a Verizon global loaner phone. I came home and Verizon told me I needed to get a new SD card and go to a store to reactivate. The global loaner program never told me about this.
So naturally, I unrooted my phone so they wouldn't give me a problem. The guy who installed the SD card and activated my phone checked to see if it was rooted. He looked through my apps and questioned me on my phone usage.
Since I got the new SD card the phone will not update or acquire a 4G signal. Rather than get a manufacturers refurbished phone, I would like to root again. However I have two questions:
What guide should I use? http://forum.xda-developers.com/showthread.php?t=996616 says it is outdated as of August 14, 2011?
Where do I get the latest standard build? I want to install that before I move on to ROMs
ok hold on just a second! A new SD card?!? Are you sure it wasn't a new SIM card? An SD card has absolutely nothing to do with signal. I don't particularly understand why everyone is so scared of Verizon finding out you are rooted. I was just in a Verizon store today and showed the idiot working there all the things I could do with my rooted bolt that they couldnt do with a stock one. It's your phone. Do with it what you will. Now back on topic. For your root method my understanding is Revoked is your best bet. I would make a bet that either the person that put your new SIM card in either. a. didnt put it in correctly or b. forgot to have them activate 4G on it. I would call and talk to customer service a bit.
haha yes....SIM card!
I did talk to customer service. They are going to send me a new SIM card and if that doesn't work they are going to offer me a refurbished phone....
asdf_man said:
The guy who installed the SD card and activated my phone checked to see if it was rooted. He looked through my apps and questioned me on my phone usage.
Click to expand...
Click to collapse
Questioned you ? My response would have been "are you done with the SIM card?" and taken the phone back.
hallstevenson said:
Questioned you ? My response would have been "are you done with the SIM card?" and taken the phone back.
Click to expand...
Click to collapse
I would have reacted the same way. My phone, my business.
My coworker just get her first Android, she had an old Razr.
I was working the first time she asked me to show her how to work it and set up stuff. Today I asked if she got the hang of it yet , and she said no its locked and she cant use it and att couldent help her... Okay ..
So something about she had to use the sim that came with the phone. and now she cant get into the phone .
is there a motorolla activation password or something . The new sim is working in her old Razr for now.
Is there antyhing I can do to get her phone back working?
I think the phone is refurbished ,orderd online some where, dont understand whats so difficult and why a simple call to att didnt fix it.
but ill at least look at it for here tomorrow if u guys can give me some Atrix info
More info needed. Exactly what happens when the phone is turned on? Is it an AT&T phone?
Sent from my MB860 using xda premium
Its att she saying now it wont hold a charge ill look at it tomorrow so I can explain , shes not very computer smart
What password could she be talking about , ive never used a Sim card
Sent from my SPH-D710 using xda premium
this happen to my sister's phone. we just called AT&T and they had to reset the phone from their end. I honestly don't know what happened nor how it got to that point, but the AT&T rep I spoke with apparently knew exactly what to do.
I thought it was my sister trying to set a passcode on her phone but accidentally set a SIM passcode or something.
anyway, have her try this. see if it works.
Only pass codes she could have set are the SIM or the lock screen password I think. We'll better placed to help when you can give some accurate feedback as to exactly what the phone is, or is not doing.
i'm not asking for unlock codes!!
my local cell phone repair shop screwed me over, i bought this atrix off ebay for $100 because it had a broken digitizer. i replaced the digitizer hoping the lcd is still good. no go. so instead of buying the cheapest lcd and waiting a few weeks to use the phone, i brought it to the repair shop.
the phone was off ebay and broken so it had knicks, scuffs, and a few missing fillers internally and screws. the phone i got back when they were done with it was completely new. no knicks, no scuffs, screws were all there and not worn down at all, etc.
i inserted my at&t sim card and it asks me for the unlock network pin. wtf? i dont want to go back to them because hey, they gave me a brand new phone and even if they dont remember me or the phone, they charge $50 for unlocking. if it was $10 alright i'll do it. $25 is really pushing it. but, $50 is ridiculous.
is there any way to figure out which network it is locked on to? i did check out the apn list to find out what the network settings currently is and it was completely blank.
i really do appreciate any help. i've already tried 2 online unlocking services (1st from ebay and 2nd from an online service site). the 1st one couldn't find any codes for my IMEI on at&t/cingular and the 2nd one i think was a factory unlock and they gave me a code by the phone did not accept it.
The Atrix should have the full APN list. You will just need to sim-unlock it.
Can you get into the "About phone" in the settings and see what build number it is?
marine417 said:
i'm not asking for unlock codes!!
my local cell phone repair shop screwed me over, i bought this atrix off ebay for $100 because it had a broken digitizer. i replaced the digitizer hoping the lcd is still good. no go. so instead of buying the cheapest lcd and waiting a few weeks to use the phone, i brought it to the repair shop.
the phone was off ebay and broken so it had knicks, scuffs, and a few missing fillers internally and screws. the phone i got back when they were done with it was completely new. no knicks, no scuffs, screws were all there and not worn down at all, etc.
i inserted my at&t sim card and it asks me for the unlock network pin. wtf? i dont want to go back to them because hey, they gave me a brand new phone and even if they dont remember me or the phone, they charge $50 for unlocking. if it was $10 alright i'll do it. $25 is really pushing it. but, $50 is ridiculous.
is there any way to figure out which network it is locked on to? i did check out the apn list to find out what the network settings currently is and it was completely blank.
i really do appreciate any help. i've already tried 2 online unlocking services (1st from ebay and 2nd from an online service site). the 1st one couldn't find any codes for my IMEI on at&t/cingular and the 2nd one i think was a factory unlock and they gave me a code by the phone did not accept it.
Click to expand...
Click to collapse
live4nyy said:
The Atrix should have the full APN list. You will just need to sim-unlock it.
Can you get into the "About phone" in the settings and see what build number it is?
Click to expand...
Click to collapse
i was thinking the exact same thing but there was nothing in the apn list like literally nothing. not even those protected carrier apns.
this is all the information in the about phone page.
system version
4.5.91.MB860.ATT.en.US
model number
MB860
android version
2.3.4
baseband version
N_01.77.30P
webtop version
WT-1.2.0-110
kernel version
[email protected] #2
build number
4.5.91
it doesn't make sense huh? everything listed, other than the missing apns, states that this phone should work with my att sim card but it does not. i did search the web and found the original att apns for the atrix and added all 4 of them and still asks me to enter the sim network unlock pin.
i know i most likely need to sim unlock but i dont know what carrier it was before. i already tried 2 unlock services online and both didn't work. if i could find out what carrier it was before, i would have much better progress.
Can you get into the Android Market on wifi? There is an app called APN Manager you can try to see the entire APN list.
https://market.android.com/details?...GwsMSwxLDEsImFsZS5hbmRyb2lkLmFwbm1hbmFnZXIiXQ..
Then you can go here to get an APN list (it will be the xml file within the zip):
http://forum.xda-developers.com/showthread.php?t=1149523
Then you can do this:
1. Go into APN Manager, go to "Backup & restore" and select "Backup"
2. Then, if you have a file manager, you can into your internal storage to the APN Manager folder and you will see an xml file. Just delete it and replace it with the xml file from the zip (and make sure to rename it the same as the original one)
3. GO back to APN Manager and just do a restore this time
marine417 said:
i was thinking the exact same thing but there was nothing in the apn list like literally nothing. not even those protected carrier apns.
it doesn't make sense huh?
Click to expand...
Click to collapse
Its an AT&T branded device - just call AT&T and ask them nicely for the unlock code - tell them you're planning a trip over-seas and need it unlocked. As long as your account is in good standing, they'll give you the code free. I say its AT&T because of the info you posted, says AT&T in the info there - although someone may have flashed that over a Bell device or something like that (not sure if its possible to do that) But its worth a shot to call them.
live4nyy said:
Can you get into the Android Market on wifi? There is an app called APN Manager you can try to see the entire APN list.
https://market.android.com/details?...GwsMSwxLDEsImFsZS5hbmRyb2lkLmFwbm1hbmFnZXIiXQ..
Then you can go here to get an APN list (it will be the xml file within the zip):
http://forum.xda-developers.com/showthread.php?t=1149523
Then you can do this:
1. Go into APN Manager, go to "Backup & restore" and select "Backup"
2. Then, if you have a file manager, you can into your internal storage to the APN Manager folder and you will see an xml file. Just delete it and replace it with the xml file from the zip (and make sure to rename it the same as the original one)
3. GO back to APN Manager and just do a restore this time
Click to expand...
Click to collapse
i already entered those apns manually, do i still need to download apn manager? also, the apns wont matter if i cant unlock first.
jgc121 said:
Its an AT&T branded device - just call AT&T and ask them nicely for the unlock code - tell them you're planning a trip over-seas and need it unlocked. As long as your account is in good standing, they'll give you the code free. I say its AT&T because of the info you posted, says AT&T in the info there - although someone may have flashed that over a Bell device or something like that (not sure if its possible to do that) But its worth a shot to call them.
Click to expand...
Click to collapse
yea, i was thinking it could of been a bell atrix but atleast the apn for bell would of been there right? the first unlock service i've tried said they searched both databases for cingular and at&t and they couldn't find a code for the unlock. the second unlock service was supposedly for the factory unlock which did generate a code but it didn't work.
i didn't want to go to at&t to waste a trip but i don't think i have a choice. my fear is that they wont have a code for it like the first unlock service i tried.
Have you tried to see if a different AT&T sim would work?
marine417 said:
i already entered those apns manually, do i still need to download apn manager? also, the apns wont matter if i cant unlock first.
yea, i was thinking it could of been a bell atrix but atleast the apn for bell would of been there right? the first unlock service i've tried said they searched both databases for cingular and at&t and they couldn't find a code for the unlock. the second unlock service was supposedly for the factory unlock which did generate a code but it didn't work.
i didn't want to go to at&t to waste a trip but i don't think i have a choice. my fear is that they wont have a code for it like the first unlock service i tried.
Click to expand...
Click to collapse
live4nyy said:
Have you tried to see if a different AT&T sim would work?
Click to expand...
Click to collapse
nope, dont have another att sim card, my wife has the iphone 4 which uses the micro sim which i dont have an adapter for. actually, my wife also has a second line with at&t for work, but that doesn't have the smartphone plan... the last time we put that sim to a smartphone, even for just a day, the next bill we got was $40 more than wat we usually pay and was hell trying to resolve that mess.
so im guessing i should just bring it to at&t?
omg... i just went to the at&t store... my god... i hate going into an electronics store and knowing more than all the people working in there combined...
i told them my problem and all they could say was, "i'm sorry. i can't help you while the phone is still carrier locked. you have to contact the original carrier to get the unlock code."
what the hell do i do now? that is my problem! i have no clue what the original carrier is because the stupid local cell phone repair shop just gave me this headache of a phone instead of repairing my original phone! man, but my original phone was really messed up. this one is like brand spanking new, but jesus i cant get it to work with at&t!
i've checked with bell and the imei doesn't match any unlock code they have. at&t/cingular is also the same. i'm out of options.
any ideas? is there a way to track the imei to the carrier? or some code like *#06# for the imei but for the carrier lock info?
Is the phone not carrier branded in any way? That's weird. I'm not sure why it has an AT&T build(4.5.91) on it and it not be an AT&T phone...
marine417 said:
omg... i just went to the at&t store... my god... i hate going into an electronics store and knowing more than all the people working in there combined...
i told them my problem and all they could say was, "i'm sorry. i can't help you while the phone is still carrier locked. you have to contact the original carrier to get the unlock code."
what the hell do i do now? that is my problem! i have no clue what the original carrier is because the stupid local cell phone repair shop just gave me this headache of a phone instead of repairing my original phone! man, but my original phone was really messed up. this one is like brand spanking new, but jesus i cant get it to work with at&t!
i've checked with bell and the imei doesn't match any unlock code they have. at&t/cingular is also the same. i'm out of options.
any ideas? is there a way to track the imei to the carrier? or some code like *#06# for the imei but for the carrier lock info?
Click to expand...
Click to collapse
live4nyy said:
Is the phone not carrier branded in any way? That's weird. I'm not sure why it has an AT&T build(4.5.91) on it and it not be an AT&T phone...
Click to expand...
Click to collapse
oh trust me. i am the most confused person about this phone.
it has the at&t start up splash as well as the bloatware so yes it is an at&t phone... just the it has no at&t apns or any apns at all and my at&t sim card triggers that "sim network unlock pin" screen on start up.
this phone is seriously giving me the biggest migraine i ever had from a working phone.
Have you tried booting into recovery to see if it has a custom recovery on it or the stock recovery? Either way, maybe try that and using the "Factory reset" option from within recovery to see if that helps?
marine417 said:
oh trust me. i am the most confused person about this phone.
it has the at&t start up splash as well as the bloatware so yes it is an at&t phone... just the it has no at&t apns or any apns at all and my at&t sim card triggers that "sim network unlock pin" screen on start up.
this phone is seriously giving me the biggest migraine i ever had from a working phone.
Click to expand...
Click to collapse
live4nyy said:
Have you tried booting into recovery to see if it has a custom recovery on it or the stock recovery? Either way, maybe try that and using the "Factory reset" option from within recovery to see if that helps?
Click to expand...
Click to collapse
whoa... something was there... from the android system recovery>apply update from sdcard
blur_version.4.1.57.mb860.att.en.us.zip
greyblur-2-1.zip
.spotlight-v100/
.trashes/
lost.dir/
dcim/
what the hell is that?
i already did the motorola software update to 2.3.4 and i know when i first started up the phone it was on 2.2.2
if i flash that first one, do you think it'll fix anything?
I'd leave it alone since it's a Froyo build. I would just try to do a factory reset if possible. If that doesn't work then I don't know. I would suggest flashing an sbf but I have no idea what version phone you are using so that might be too risky.
marine417 said:
whoa... something was there... from the android system recovery>apply update from sdcard
blur_version.4.1.57.mb860.att.en.us.zip
greyblur-2-1.zip
.spotlight-v100/
.trashes/
lost.dir/
dcim/
what the hell is that?
i already did the motorola software update to 2.3.4 and i know when i first started up the phone it was on 2.2.2
if i flash that first one, do you think it'll fix anything?
Click to expand...
Click to collapse
live4nyy said:
I'd leave it alone since it's a Froyo build. I would just try to do a factory reset if possible. If that doesn't work then I don't know. I would suggest flashing an sbf but I have no idea what version phone you are using so that might be too risky.
Click to expand...
Click to collapse
i thought so. yeah, i was thinking of flashing an sbf or using rds but i have no clue what my phone is. it acts like at&t but doesn't accept my at&t sim card. also, the imei doesn't match either at&t/cingular and bell. so, what version is it? i have no freaking idea.
so im basically screwed aren't i?
I'm curious, you said the phone was 2.2.2 when you first started it up but now it's 2.3.4? How did that happen? Did you update Over-the-Air or manually?
marine417 said:
i thought so. yeah, i was thinking of flashing an sbf or using rds but i have no clue what my phone is. it acts like at&t but doesn't accept my at&t sim card. also, the imei doesn't match either at&t/cingular and bell. so, what version is it? i have no freaking idea.
so im basically screwed aren't i?
Click to expand...
Click to collapse
live4nyy said:
I'm curious, you said the phone was 2.2.2 when you first started it up but now it's 2.3.4? How did that happen? Did you update Over-the-Air or manually?
Click to expand...
Click to collapse
yea, my first start up since the repair i checked the status and it was on 2.2.2 (sim card was not inserted yet). i went home and put the simcard in and it did ask for the pin so i thought if i downloaded the motorola update software on the computer and update my phone to the lastest at&t update it would fix it. apparently not.
I'm stumped, where is the CSI team when you need them??
http://www.youtube.com/watch?v=7WseRJMQf1U
marine417 said:
yea, my first start up since the repair i checked the status and it was on 2.2.2 (sim card was not inserted yet). i went home and put the simcard in and it did ask for the pin so i thought if i downloaded the motorola update software on the computer and update my phone to the lastest at&t update it would fix it. apparently not.
Click to expand...
Click to collapse
live4nyy said:
I'm stumped, where is the CSI team when you need them??
http://www.youtube.com/watch?v=7WseRJMQf1U
Click to expand...
Click to collapse
lmao, i agree. never thought a phone would ever be this complicated. i took the phone to a retail unlocking service store, but they were really stumped when they were evaluating my phone. $50 with $10 deposit for them to clean up this mess. i was hoping i would find a solution before they would call me back (they said give them 2 to 3 days to figure out something) so i wouldn't have to add more money into this "thing".
Is it requesting a 4 pin number?
EDIT: I just had a thought. I remember I had used a SIM Pin on a phone in the past and usually the "default" pin for AT&T is something like "1111" or "1234" or maybe even "0000". Something along those lines. I've even heard that the last four digits of your phone number might be it. Of course, this is contingent on the premise that it is requesting a 4-digit pin, but might be worth a try (you get like 10 tries with the method I'm thinking about).
marine417 said:
lmao, i agree. never thought a phone would ever be this complicated. i took the phone to a retail unlocking service store, but they were really stumped when they were evaluating my phone. $50 with $10 deposit for them to clean up this mess. i was hoping i would find a solution before they would call me back (they said give them 2 to 3 days to figure out something) so i wouldn't have to add more money into this "thing".
Click to expand...
Click to collapse