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I'm running an unlocked and rooted Atrix on Fido in Canada and have noticed a peculiar problem. Whenever a call is made to me from my landline at home, the Caller ID displays "Pay Phone" instead of the contact associated with that number. This does not happen with my wifes iPhone or my old HTC Desire HD. Other landline numbers show up properly, but this (and one other number) keep showing up as "Pay Phone". I've tried removing the number from the associated contact, but it keeps showing up as "Pay Phone".
Anyone else seen this with their Atrix? Any helpful suggestions?
Cause Determined: See this post for more details:
http://forum.xda-developers.com/showpost.php?p=11726211&postcount=6
Installed TrueCaller on my Atrix - this does report the number correctly but the font is pretty small and not too readable.
It seems like the number is being transmitted, but the stock caller ID app has a bug that causes it to display "Pay Phone". Looking around on the web shows it may be a Rogers/Fido network - Stock caller ID app issue that may be the root of the problem.
If anyone is on the Fido/Rogers network, are you seeing this sort of behaviour on your Atrix?
I'll be able to let you know later in the week. I should have mine on Rogers by mid-week.
rajeshr said:
Installed TrueCaller on my Atrix - this does report the number correctly but the font is pretty small and not too readable.
It seems like the number is being transmitted, but the stock caller ID app has a bug that causes it to display "Pay Phone". Looking around on the web shows it may be a Rogers/Fido network - Stock caller ID app issue that may be the root of the problem.
If anyone is on the Fido/Rogers network, are you seeing this sort of behaviour on your Atrix?
Click to expand...
Click to collapse
Thanks for using TrueCaller!
/Team TC
This happened to me earlier today. I'm on Rogers.
Caller called from north on Mississauga road - a business (I was expecting it). Big office, many trunks in the building. I've never had it display as PAY PHONE before though today it did.
This isn't happening from all calls, just this one so far.
I think the Motorola support folks have found the root of the problem. It looks like there is a bug in the Atrix Dialer app that makes it behave incorrectly and display "Pay Phone" without the number if you have Caller ID with Name Display enabled with your carrier.
Rogers(and Fido) is the only North American carrier (I think) that has the option to give you the Name Display along with Caller ID. The fix for now is to get Rogers/Fido to enable Basic Caller ID (without Name Display) and then the numbers will start showing up. It sucks to lose Name Display and I hope the Motorola development team will have a fix for it at some point.
BTW, this will affect any carrier worldwide that has the Name Display option with Caller ID.
FYI - here's a thread I've had going on the Motorola Support forums.
https://supportforums.motorola.com/thread/45848?tstart=0https://supportforums.motorola.com/thread/45848?tstart=0
mister_al said:
This happened to me earlier today. I'm on Rogers.
Caller called from north on Mississauga road - a business (I was expecting it). Big office, many trunks in the building. I've never had it display as PAY PHONE before though today it did.
This isn't happening from all calls, just this one so far.
Click to expand...
Click to collapse
Yes, I found it happened only on certain numbers, not on all.
How did you get True Caller - did you sideload it? I can't get it from the market
mister_al said:
How did you get True Caller - did you sideload it? I can't get it from the market
Click to expand...
Click to collapse
TrueCaller is available from the market. The only issue with it is that the Caller ID number is displayed only for 1-2 rings. Unless I am waiting for it, I'm not fast enough to see the number with TrueCaller until the call ends.
If the caller ID problem really annoys you (like it did me), you should ask Rogers to remove the Name Display option from your Caller ID.
i got the same problem, grrrrrrr
any way of getting the dialer from another build of android?
this sucks, i hate that all calls are as Pay Phone
rajeshr said:
TrueCaller is available from the market. The only issue with it is that the Caller ID number is displayed only for 1-2 rings. Unless I am waiting for it, I'm not fast enough to see the number with TrueCaller until the call ends.
Click to expand...
Click to collapse
So it's not the best solution :/
If the caller ID problem really annoys you (like it did me), you should ask Rogers to remove the Name Display option from your Caller ID.
Click to expand...
Click to collapse
But won't this remove ALL name display? I only get the caller ID issue for some numbers but not all.
-Roze- said:
But won't this remove ALL name display? I only get the caller ID issue for some numbers but not all.
Click to expand...
Click to collapse
name display is a feature that you can add or remove from the basic caller id, it shows up the names of people calling who are not on your contact list. if you ask for it remove and someone that is not on your contacts calls you then you will only see the number. just make sure that you still have caller id without name display.
neotekz said:
name display is a feature that you can add or remove from the basic caller id, it shows up the names of people calling who are not on your contact list. if you ask for it remove and someone that is not on your contacts calls you then you will only see the number. just make sure that you still have caller id without name display.
Click to expand...
Click to collapse
So just to confirm, if you're in my contact list, your name is still displayed?
-Roze- said:
So just to confirm, if you're in my contact list, your name is still displayed?
Click to expand...
Click to collapse
yup you still see their names
neotekz said:
yup you still see their names
Click to expand...
Click to collapse
Thanks Tested and it works!
Anyone tested to see if the new firmware fixes the issue?
Sent from my MB860 using XDA App
the update wont fix this as its not a problem with bell and at&t atrix. doubt they are ever going to do anything about this unless the phone comes to a carrier with name display.
Maybe, but it would be nice to get a confirmation from a rogers customer
Sent from my MB860 using XDA App
neotekz said:
the update wont fix this as its not a problem with bell and at&t atrix. doubt they are ever going to do anything about this unless the phone comes to a carrier with name display.
Click to expand...
Click to collapse
Well the Atrix will be released in Europe soon, so maybe that version will have the name display option like us What do you think? lol
Hello,
I hope anyone could help me, since I am beginner when it comes to Atrix and Andoid, but let´s go:
I have bought a At&t Motorola Atrix 4G, Android 2.3.6, system version:4.5.141 mb860.att.en.us
Once I arrived to Brazil, inserted my SIMnseveral contacts, everything ok... but, when I receive a call, the calling number shows up on the display, but not the name of the inserted contact. So, it is showed the number, but not the name of the registered contact. The phone is not matching the calling number with my contacts.
I have already created a motoblur acount, restored the phone to factory settings a several times, but nothing seems to solve the problem.
Altough the phone is now in Brazil, its IMEI continues linked to At&t and my carrier says that this has nothing to do with this problem.
My carrier in Brazil is "Oi".
I hope someone could help me here.
Thanks in advance!
Have you tried saving the number as it appears on caller ID? I've had this happen with text messages and it's due to the way the carrier sends out the caller id; for example, instead of (123) 555-5555, the network pushes it out as +1235555555.
Caller ID is an carrier service and in this case is irrelevant. Your carrier is right in saying this has nothing to do with them. The phone shows up names associated with phone numbers based on your local phonebook only.
Your phone being "tied" to AT&T is irrelevant too, you're out of their reach now so they can't do anything even if they wanted to.
I should know, I'm happily using an AT&T device even though I'm halfway across the world.
What kind of format are you using for the phone numbers in your contacts? I'd recommend you use the standard international format, even if most of them are numbers local to your country. Standard international numbers are of format +<country code><area code><number>. So for my country it would be for example +3851xxxxxxx. So try changing some number in your contacts to that and then tell them to call you and see if it helps.
That's very strange, because I've used the At&T rom on my brazilian atriz without any issue whatsoever.
What could fix your issue is what our buddies said above: try setting the contacts with the International number format (+55 21 9999-9999). All of my contacts are like that on my phone and caller ID has worked fine across multiple ROMs.
vladeco said:
That's very strange, because I've used the At&T rom on my brazilian atriz without any issue whatsoever.
What could fix your issue is what our buddies said above: try setting the contacts with the International number format (+55 21 9999-9999). All of my contacts are like that on my phone and caller ID has worked fine across multiple ROMs.
Click to expand...
Click to collapse
Same thing, brazilian atrix, AT&T rom.
I keep all my contacts in the following format: '011 9999-9999' and it's worked with pretty much every ROM I've tried.
MaxK47 said:
Same thing, brazilian atrix, AT&T rom.
I keep all my contacts in the following format: '011 9999-9999' and it's worked with pretty much every ROM I've tried.
Click to expand...
Click to collapse
I used the followin formart: 021 xxx-xxx and worked. I was using "0xx21 xxx-xxxx" format and it was not working, despite my others "dumbphones".
thank you all"
I have a friend call David with phone number 11223344. I cannot see his phone from contact list. But when i dial his number, I can see his name when i type 1122. But when David calls me, as it is not in contact list, the phone only display 11223344 as incoming call, rather than his name.
does anyone have similar experience? and how can you solve it? thank a lot.
my phone is LG P990.
manhon said:
I have a friend call David with phone number 11223344. I cannot see his phone from contact list. But when i dial his number, I can see his name when i type 1122. But when David calls me, as it is not in contact list, the phone only display 11223344 as incoming call, rather than his name.
does anyone have similar experience? and how can you solve it? thank a lot.
my phone is LG P990.
Click to expand...
Click to collapse
i think the number is in call list , and when you typing its apear , clear your call logs , let see what happen:good:
[email protected] said:
i think the number is in call list , and when you typing its apear , clear your call logs , let see what happen:good:
Click to expand...
Click to collapse
so, call list is different from contact list? how can i retrieve the call list? I dont want to loss the number, so I worry clear the call log will erase the number?
thank a lot for advice!
Hi guys,
I have been using the Lumia 920 for about 2 months now and I am pretty much satisfied, but I have a problem. I would be happy if you can help me out.
While I am in a call and somebody calls me on the second line, many times I get a call from an unknown number. For example today, I was talking to a friend and in the mean time my wife called. I see that someone is calling me but it says that the number is "Unknown". And it happens for many callers I get, not just my wife. Then when I look at the call log, it still says that it is a missed call from an Unknown number. Any idea is there a fix for that or I just need to wait for the next version of WP and hope it will be fixed.
ThE_mASk said:
Hi guys,
I have been using the Lumia 920 for about 2 months now and I am pretty much satisfied, but I have a problem. I would be happy if you can help me out.
While I am in a call and somebody calls me on the second line, many times I get a call from an unknown number. For example today, I was talking to a friend and in the mean time my wife called. I see that someone is calling me but it says that the number is "Unknown". And it happens for many callers I get, not just my wife. Then when I look at the call log, it still says that it is a missed call from an Unknown number. Any idea is there a fix for that or I just need to wait for the next version of WP and hope it will be fixed.
Click to expand...
Click to collapse
HI,
I have the same issue. I think it's related to a call divert, when my phone is not reachable - do you have any call diverts configured ?
The issue could also be that your second line does not support or is not configure by your provider for caller ID.
The issue could also be that your second line does not support or is not configure by your provider for caller ID.
Click to expand...
Click to collapse
No, that is not the case, since by last phone that I used on that SIM card was an iPhone 4S and I am still using it with another SIM card on the same mobile provider. On the iPhone I don't have that problem.
HI,
I have the same issue. I think it's related to a call divert, when my phone is not reachable - do you have any call diverts configured ?
Click to expand...
Click to collapse
Yes, I have a call divert. The same one that you mentioned. When my phone is not reachable it gets redirected to my other phone.
I guess that might be the problem. But how do I fix it? Remove the forwarding? I don't want to do that.
Hi good people of XDA, Iam facing a serious issue in the Contacts app of my new Google Pixel 6.
When I call somebody and they answer their phone, the call shows as "Private number" in the Recents tab.
If they do not answer, then the contact name is shown normally, as it should.
Take a look at the screenshot here: https://postimg.cc/jL1yT1NX
All items shown as "Private" are calls that I made and they answered.
I've searched online, but i didn't find anything related to this issue. Am i he only one who is facing it?
Any insights could help a lot.
Gonik said:
Hi good people of XDA, Iam facing a serious issue in the Contacts app of my new Google Pixel 6.
When I call somebody and they answer their phone, the call shows as "Private number" in the Recents tab.
If they do not answer, then the contact name is shown normally, as it should.
Take a look at the screenshot here: https://postimg.cc/jL1yT1NX
All items shown as "Private" are calls that I made and they answered.
I've searched online, but i didn't find anything related to this issue. Am i he only one who is facing it?
Any insights could help a lot.
Click to expand...
Click to collapse
Looks like your carrier is blocking caller ID on outgoing calls or you somehow enabled it on your own. I know with Verizon I can block my number on all calls or on a case by case basis.
bobby janow said:
Looks like your carrier is blocking caller ID on outgoing calls or you somehow enabled it on your own. I know with Verizon I can block my number on all calls or on a case by case basis.
Click to expand...
Click to collapse
Hi bobby, thanks for the reply.
Caller ID is not blocked. The person that receives the call is seeing my number.
Gonik said:
Hi bobby, thanks for the reply.
Caller ID is not blocked. The person that receives the call is seeing my number.
Click to expand...
Click to collapse
Oh I get it now. That's an odd one, I can't seem to find a setting where that would change things.
Maybe an app you have is messing things up. Have you tried making a call while in safe mode?
chaimav said:
Maybe an app you have is messing things up. Have you tried making a call while in safe mode?
Click to expand...
Click to collapse
Explain safe mode please.
When you are on the the Emergency, Lockdown, Power Off... Etc screen, long press on Power Off. It will give you an option to reboot into Safe Mode.
Safe mode disables all of the apps you installed so you can see if it's an app causing the issue.
Just reboot again to get out of safe mode.
Go to settings > apps > all apps, tap on the 3 dots (upper right) and 'Show system' apps. Then try clearing cache and data for:
- dialer (phone app)
- phone storage
- contacts app
- contacts storage
Then reboot.
Not sure if that will help, but does not do any harm, it will resync all your contacs.
Hi all,
Thank you for your replies. I tried both suggestions.
I rebooted in safe mode and tried calling my wife.
The problem persisted.
I tried clearing data and cache for the apps suggested and rebooting the phone.
The problem persisted.
The strange thing while I am calling the phone of the contact is shown in the dialer. As soon as the person I am calling answers the phone their name is replaced and the dialer app shows "Private number" instead.
I am really confused!
Gonik said:
Hi all,
Thank you for your replies. I tried both suggestions.
I rebooted in safe mode and tried calling my wife.
The problem persisted.
I tried clearing data and cache for the apps suggested and rebooting the phone.
The problem persisted.
The strange thing while I am calling the phone of the contact is shown in the dialer. As soon as the person I am calling answers the phone their name is replaced and the dialer app shows "Private number" instead.
I am really confused!
Click to expand...
Click to collapse
Post it on Reddit r/GooglePixel sub. This can't be unique. I'm thinking carrier related but just a shot in the dark at this point.
bobby janow said:
Post it on Reddit r/GooglePixel sub. This can't be unique. I'm thinking carrier related but just a shot in the dark at this point.
Click to expand...
Click to collapse
Hi bobby!
Already did, almost 3 weeks ago (link). Unfortunately no reply.
Gonik said:
Hi bobby!
Already did, almost 3 weeks ago (link). Unfortunately no reply.
Click to expand...
Click to collapse
I'm intrigued. Which carrier? Do you have wifi calling you can try out?
Maybe something in permissions manager?
Hello! We have the same problem. On my wife's phone (Pixel 6), the phone writes private number for outgoing calls. There is no problem with incoming calls. Like Gonik, I tried everything, but nothing helped.
We live in Hungary and our mobile service provider is Telekom.
Carrier: Cablenet
Wifi calling: not supported
My next step is to try a sim card from a different carrier.
ChrYslerHUN said:
Hello! We have the same problem. On my wife's phone (Pixel 6), the phone writes private number for outgoing calls. There is no problem with incoming calls. Like Gonik, I tried everything, but nothing helped.
We live in Hungary and our mobile service provider is Telekom.
Click to expand...
Click to collapse
I am relieved that I am not alone! At the same time, I am sorry your wife is going through the same problem.
Hopefully Google will acknowledge it soon.
Gonik said:
I am relieved that I am not alone! At the same time, I am sorry your wife is going through the same problem.
Hopefully Google will acknowledge it soon.
Click to expand...
Click to collapse
Thank you!
Yes, it would be nice to fix it because the error is pretty frustrating. And on top of that, she got the phone from me as a gift.
Omg, I am not alone. So I bought unlocked phone in USA, and I am using it in Serbia (Europe) on mts network. ChrYslerHUN is in neighboring Hungary, so it could be related to usa/europe differences and European carriers.
But still, I have never seen anything like that, and it is quite frustrating. What does outgoing calls have to do with carriers. Your phone. should know which numbers you dialed, right.
Gonik said:
Carrier: Cablenet
Wifi calling: not supported
My next step is to try a sim card from a different carrier.
Click to expand...
Click to collapse
Or place your sim in a different device.
I'm having the exact same issue. Not only me, my wife also has a Pixel 6 and is experiencing the same problem. I've searched in Google but only found a couple of posts in Reddit and this one. Has anyone found a solution for this? It's kind of annoying. I'm from Spain.
Happy New Year to Everyone!
In the meantime, I installed another dialer application that can also record calls, so the problem is partially resolved, as it shows the called party properly during recordings. Regardless, it would even be nice to have an official fix for the bug.
The dialer application name is: ACR Phone
ACR Phone - Apps on Google Play
Privacy respecting phone dialer app with SIP and call recording support
play.google.com