Hi folks,
Had this device no.more than a few.hours. Wow, what a device, absolutely amazing.
Anyway - issues, SOD's have been horrendous but now I've git something els.
The device is on, but the screen is just black. I can touch it though which is strange but not long prior to this I adjusted the brightness so to put it simply, it's almost like the screen brightness is so far down, it's just black.
I could try a.factory reset with PC Companion but I'm not at home.
Any ideas that you might be able to suggest
Hit the reset button. You still need to repair with PC companion when you get home to remedy SOD.
Sent from my C6802 using xda app-developers app
Sebring5 said:
Hit the reset button. You still need to repair with PC companion when you get home to remedy SOD.
Sent from my C6802 using xda app-developers app
Click to expand...
Click to collapse
Hit the reset button and issue is still the same when.I turn.it.on. Does reset restart the phone or turn.it.off?
Really hope Pc Companion works.
Sorry about the poor grammar. On a backup phone.
SWFlyerUK said:
Hit the reset button and issue is still the same when.I turn.it.on. Does reset restart the phone or turn.it.off?
Really hope Pc Companion works.
Sorry about the poor grammar. On a backup phone.
Click to expand...
Click to collapse
It turns it off. You can run PC companion without turning it back on.
SWFlyerUK said:
Hi folks,
Had this device no.more than a few.hours. Wow, what a device, absolutely amazing.
Anyway - issues, SOD's have been horrendous but now I've git something els.
The device is on, but the screen is just black. I can touch it though which is strange but not long prior to this I adjusted the brightness so to put it simply, it's almost like the screen brightness is so far down, it's just black.
I could try a.factory reset with PC Companion but I'm not at home.
Any ideas that you might be able to suggest
Click to expand...
Click to collapse
One two simple questions. What model do you have? (C6802?), and where did you get it?
LordManhattan said:
One two simple questions. What model do you have? (C6802?), and where did you get it?
Click to expand...
Click to collapse
Hi folks, good news - just got home from work after trying all evening to reset the device with a pen.
Took one final look at the reset button with a paper clip, this time I really wedged it in and by lord, the phone turned off this time, turned it on and it works!
Looks like it was a SOD, thank God for that. Thought it was a screen defect.
For reference, model is the C6833 bought from Carphone Warehouse, UK.
Thanks guys, it does show that going over the basics like the reset button are almost always the answer. I do live in fear about this device now though.
SWFlyerUK said:
Hi folks, good news - just got home from work after trying all evening to reset the device with a pen.
Took one final look at the reset button with a paper clip, this time I really wedged it in and by lord, the phone turned off this time, turned it on and it works!
Looks like it was a SOD, thank God for that. Thought it was a screen defect.
For reference, model is the C6833 bought from Carphone Warehouse, UK.
Thanks guys, it does show that going over the basics like the reset button are almost always the answer. I do live in fear about this device now though.
Click to expand...
Click to collapse
the SOD happened to me for the first time today, and I also have a c6833. freaked out for a bit but remembered the reset button and it was all good. I did notice that while my screen wouldnt turn on, it was draining my battery pretty bad. when i checked my battery usage, i had a huge drop off. 5 minutes zapped 20% of my battery!! Did anybody ever figure out if this was a software or hardware issue?
SOD's are a software issue. What firmware version are you guys on?
Sent from my Z Ultra, using XDA Premium 4
ij0rgei said:
the SOD happened to me for the first time today, and I also have a c6833. freaked out for a bit but remembered the reset button and it was all good. I did notice that while my screen wouldnt turn on, it was draining my battery pretty bad. when i checked my battery usage, i had a huge drop off. 5 minutes zapped 20% of my battery!! Did anybody ever figure out if this was a software or hardware issue?
Click to expand...
Click to collapse
Software issue than can be fixe by un-tickin "adapt to lighting condition" and keep "optimized backlight" ticked and keep it like that untill sony finally fix this bug.
Sent from my C6802 using Tapatalk 4
LordManhattan said:
SOD's are a software issue. What firmware version are you guys on?
Sent from my Z Ultra, using XDA Premium 4
Click to expand...
Click to collapse
.510 buddy - not had any firmware update notifications either.
SWFlyerUK said:
.510 buddy - not had any firmware update notifications either.
Click to expand...
Click to collapse
Hmm.. I'm also running 510, and I haven't had any Sod's or any other bugs. I have the C6833.
Sent from my Z Ultra, using XDA Premium 4
LordManhattan said:
Hmm.. I'm also running 510, and I haven't had any Sod's or any other bugs. I have the C6833.
Sent from my Z Ultra, using XDA Premium 4
Click to expand...
Click to collapse
Going by other threads, I had Optimized Backlight switched off with with Adapt To Lighting Conditions switched on. Could be the cause, had another bad SOD this morning so will try those settings reversed.
SWFlyerUK said:
Going by other threads, I had Optimized Backlight switched off with with Adapt To Lighting Conditions switched on. Could be the cause, had another bad SOD this morning so will try those settings reversed.
Click to expand...
Click to collapse
This is the cause. From stock Optimized backlight is on and adapt is off. People not experiencing SOD are people who didn't change those settings. I didn't experience before I tried changing it. No I have optimized backlight on and adapt off and no SOD.
Sent from my C6802 using Tapatalk 4
---------- Post added at 05:55 PM ---------- Previous post was at 05:53 PM ----------
LordManhattan said:
Hmm.. I'm also running 510, and I haven't had any Sod's or any other bugs. I have the C6833.
Sent from my Z Ultra, using XDA Premium 4
Click to expand...
Click to collapse
Both C6833 and C6802 have the same issue. Try to turn on "adapt to lightening condition" and Un-tick "Optimized backlight" no need to restart, SOD will come soon after.
Sent from my C6802 using Tapatalk 4
bASKOU said:
This is the cause. From stock Optimized backlight is on and adapt is off. People not experiencing SOD are people who didn't change those settings. I didn't experience before I tried changing it. No I have optimized backlight on and adapt off and no SOD.
Sent from my C6802 using Tapatalk 4
---------- Post added at 05:55 PM ---------- Previous post was at 05:53 PM ----------
Both C6833 and C6802 have the same issue. Try to turn on "adapt to lightening condition" and Un-tick "Optimized backlight" no need to restart, SOD will come soon after.
Sent from my C6802 using Tapatalk 4
Click to expand...
Click to collapse
Yup, I'm fully aware of this and I'm not planning on deactivating it until Sony has gotten their **** together
Sent from my Z Ultra, using XDA Premium 4
bASKOU said:
This is the cause. From stock Optimized backlight is on and adapt is off. People not experiencing SOD are people who didn't change those settings. I didn't experience before I tried changing it. No I have optimized backlight on and adapt off and no SOD.
Both C6833 and C6802 have the same issue. Try to turn on "adapt to lightening condition" and Un-tick "Optimized backlight" no need to restart, SOD will come soon after.
Click to expand...
Click to collapse
LordManhattan said:
Yup, I'm fully aware of this and I'm not planning on deactivating it until Sony has gotten their **** together
Sent from my Z Ultra, using XDA Premium 4
Click to expand...
Click to collapse
I decided to reply to let u guys know...
For me, if it isn't broken, don't fix it is my style, and from the beginning I have had no SOD so I never messed with settings under display section. This changed very recently when i installed Utorrent.
Since I have never changed settings in here, I expected it to be default, but was puzzled to see that it is different from what people are reporting as default setting.
My default seems that ''adapt to lighting conditions'' under brightness is ON (ticked), and optimized backlight is off (no tick)
Strange, don't u think?
Anyway, what changed was this.
I have luckily never experienced SOD in the way other users have from the beginning with my C6802 (originally HK, but now VN .532)
I had my unique SOD recently, but I know exactly what the cause is, and I can only replicate it under certain conditions.
I sometimes use UTorrent, and when I am downloading more than 3 files at once and get fast and fat download bandwidth, the phone starts to lag, and become unresponsive, therefore feeling like SOD. But I guess it is not SOD like all others are reporting.
So to clarify, by default, my phone's optimized backlight option seems to be off, and as long as I never use UTorrent, I have no problem.
deleted
Hi all. All this while i have never experience SOD until today. I was typing msg when suddenly the screen went black. First, i tried to switch on but no avail. Afterwards i used a fork (at the restaurant during SOD) to push the reset button and i can feel a vibration afterwards. But when i tried to switch on again it still wouldnt start and i just randomly press a combinatiom of power & vol + and it vibrate twice and walllaaa, m y zu revived. The question is, i thought the SOD only happen when the optimized backlight is untick? Furthermore isnt it only happen when u try to wake the phone while deep sleep? I own the phone for a month now and this is the first time it had happened. Model c6802 with version. 532.
xxdroid said:
Hi all. All this while i have never experience SOD until today. I was typing msg when suddenly the screen went black. First, i tried to switch on but no avail. Afterwards i used a fork (at the restaurant during SOD) to push the reset button and i can feel a vibration afterwards. But when i tried to switch on again it still wouldnt start and i just randomly press a combinatiom of power & vol + and it vibrate twice and walllaaa, m y zu revived. The question is, i thought the SOD only happen when the optimized backlight is untick? Furthermore isnt it only happen when u try to wake the phone while deep sleep? I own the phone for a month now and this is the first time it had happened. Model c6802 with version. 532.
Click to expand...
Click to collapse
Never got SOD because I untick optimized backlight, it make the phone hang for 1/2 minutes when boot. Only get SOD when adapt to lightning conditions is ticked.
Envoyé depuis mon C6802 avec xda premium 4
bASKOU said:
Never got SOD because I untick optimized backlight, it make the phone hang for 1/2 minutes when boot. Only get SOD when adapt to lightning conditions is ticked.
Envoyé depuis mon C6802 avec xda premium 4
Click to expand...
Click to collapse
Ok. Will untick and update should there is any progress. Is there any different in battery usage once we untick it?
it
xxdroid said:
Ok. Will untick and update should there is any progress. Is there any different in battery usage once we untick it?
it
Click to expand...
Click to collapse
I didn't feel any differences with of without about the battery, the screen drain a lot anyway. But I keep it tick all the time as I always forget to tick it back before reboot the phone. And without it, the colours of the screen look really better. But be careful, if you have adapt to lighting conditions tick and optimized backlight untick you increase the possibility to get SOD.
Envoyé depuis mon C6802 avec xda premium 4
Related
Is it just me, or is there some problems with the auto brightness feature on this phone? From time to time the screen suddenly get a lot darker, even without the lightning in the room changing at all.
My phone is Telenor(Norway) branded, with the firmware: PDA:XWKF3| PHONE:XXKE7| CSC:TENKF1
Did some searching on the issue, and found some articles saying this should have been fixed in a firmware update, checked with Kies and i got the latest firmware, so either this wasn't really fixed, or is there something weird with my phone? Or something else maybe?
Nitrius said:
Is it just me, or is there some problems with the auto brightness feature on this phone? From time to time the screen suddenly get a lot darker, even without the lightning in the room changing at all.
My phone is Telenor(Norway) branded, with the firmware: PDA:XWKF3| PHONE:XXKE7| CSC:TENKF1
Did some searching on the issue, and found some articles saying this should have been fixed in a firmware update, checked with Kies and i got the latest firmware, so either this wasn't really fixed, or is there something weird with my phone? Or something else maybe?
Click to expand...
Click to collapse
I notice this, but its always because I'm holding my phone in landscape do my fingers cover up the lightsensor...
Sent from my GT-I9100 using xda premium
norpan111 said:
I notice this, but its always because I'm holding my phone in landscape do my fingers cover up the lightsensor...
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Yeah that happens alot with me. No worries just watch your fingers, boy
Sent from my SPH-D700 using XDA Premium App
Yep your hand is over the sensor. I run with it disabled since it doesn't work well at all, and it's so easy to manually adjust brightness by swiping the notification bar.
Gotten a clearer view on what the problem is now, the auto brightness it self seems to work, but it's a bit slow and very direct. If am in a light environment and it gets dark, it doesn't start lowering brightness right away, but it takes 3-5 seconds and boom brightness goes very low. That's why i thought it was something wrong with it.
In my opinion they need to smooth the auto brightness out, and let it react faster, would make it a lot better.
does this happen to you?
i was playing on my tablet then the screen turn soooo dark
like as if the bright setting is turn all the way down.
i can hardly see to operate, i press the power button then again to login.
but when i check the setting it appear untouch
even after turning off auto brightness.
Mine kinda does this... mine just goes super dark, but i usually just touch the screen or the power button and it brightens back up, just like a laptop getting ready to go into sleep or hibernate mode.
It happens again after I set timeout tok 30 m3inutes
It could be bad lcd, I could not see a thing.
That would suck if it is a bad LCD, but at least it would be under warranty!
This happened to me, I think it is because I had brightness at maximum... I turned the brightness slightly down and it has happened again. But maybe that's just me?
Sent from my Sony Tablet S using xda premium
It has a light sensor and auto-adjust capability. I've notice as I move around with mine or change how room light hits it will darken or brighten. Doesn't bother me enough to go looking for some settings to disable it, but there should be some there.
I have the same problem too... everytime I turn off the screen using the power button then turn on again the screen turn very dark when the setting is set to auto brightness... it is very annoying while doing something on the S and went away from a while then come back to use it the brightness is totally so dim...
I'm sorry to say but you guys have a defective unit. Just switch it in right away.
turn off auto brightness.
I contact newegg yesterday but no reply yet.
edit: i call them via phone got my shipping label.
Turning off auto brightness doesnt help, but tuning down the brightness from max down slightly I havent had the issue.
If it happens again ill have to send this back, I feel bad loosing the official siony screen cover.
Byt loosing $30 is better than five ninty-nine us dollars.
Sent from my Sony Tablet S using XDA Premium App
The issue describedhappened to my first one which is why I know it. Just re turn it. Its not normal behavior.
It is the Android problem, not Sony. Unless you change OS....
sixthday said:
It is the Android problem, not Sony. Unless you change OS....
Click to expand...
Click to collapse
my xperia x10 2.3.3 fw and before that doesn't bug me this much.
if all 3.2 fw tablet does it then i would blames on 3x
go ahead turn on your auto brightness and browse the net in a well lid room.
I have one that is doing the same thing. Also every now and then the screen shuts off and I cant get it to come back on for awhile unless I hold power for like 30 sec. Is this a defective tablet or honeycomb 3.2? Thanks!
I'm telling you guys, I sell the things andI KNOW the issue they are taking about. We played with the settings all day and it kept happening but the issue NEVER happened to any of the other units. It's most likely a defective unit because as I said, it only happened to the one unit.
officeman said:
I'm telling you guys, I sell the things andI KNOW the issue they are taking about. We played with the settings all day and it kept happening but the issue NEVER happened to any of the other units. It's most likely a defective unit because as I said, it only happened to the one unit.
Click to expand...
Click to collapse
I agree, im exchanging mine today. Last night I charged it and it kept restart looping untill I turned it off then hooked up the power supply. Ill let ya guys know how the next one acts!
Is official sony screen cover out yet? And in which country please - i would like to get one as soon as possible. Thank you.
Sent from my Sony Tablet S using Tapatalk
D00QLE said:
the official siony screen cover.
$30 us dollars.
Click to expand...
Click to collapse
i think they are not available in Europe yet - so you should be able to sell the cover easily if you ship internationally
Sent from my Sony Tablet S using Tapatalk
Try your local Sony Centre, High Wycombe have them in stock. £24.99 i think
I just got an Xperia Active Billabong Edition today. My problem is that the lower right screen is bleeding. It's not the screen itself. It's actually the blacklight of the capacitive "menu" button. When I set the screen timeout to 2 mins and the capacitive buttons shut off before the screen does, there's no light bleed. Anyone else with this problem?
Yea i got the same issue. I have persuaded myself not to look on the bottom right corner
I think its a manufacturer error...
dumraden said:
Yea i got the same issue. I have persuaded myself not to look on the bottom right corner
I think its a manufacturer error...
Click to expand...
Click to collapse
Thank god. I feel better now that I'm not the only one. Which active do you have?
Sent from my GT-I9100 using xda premium
i have same thing......does not bother me at all.......
Same error here.
Newly aquired Xperia Active with bleeding light in lower right corner, and it really annoys me.
That an the fact that the phone sometimes, without reason, goes into a vibrating spasm which usually do not last longer than a minute.
And sometimes the phone looses connection with the SIM-card, and I have to turn the phone off, and the on again to be able to connect to my carrier.
So it's a common problem? I think it's a manufacturing defect.
Sent from my GT-I9100 using xda premium
Anyone else experiencing this? My seller said his last unit also has this light leak.
Sent from my GT-I9100 using xda premium
I see the same thing. I just decided not to care
Me too on st15i
I also have the vibra-spasms
I didnt have them on CM7 tho. I think its Kernel related more than anything,
Same for me - don´t think about .............
BTW - it´s a famous fone and really water resitent - i tried this out yesterday.
That's just terrible quality control! It's alarming.
Strange thing is people aren't bothered by the inferior quality of their products.
Sent from my GT-I9100 using xda premium
I've been checking for light bleeding on a couple of active's but I can't see any. Do you guys have any picture of your light bleeding's? I'm interested too see it myself.
Johan-SEAnswers said:
I've been checking for light bleeding on a couple of active's but I can't see any. Do you guys have any picture of your light bleeding's? I'm interested too see it myself.
Click to expand...
Click to collapse
It's quite hard to capture it on photo but it's on the lower right. It's caused by the capacitive buttons light leaking on the LCD.
It's very visible at night specially on a black screen or just when you unlock unlock phone using the power button from sleep.
Sent from my GT-I9100 using xda premium
prinzhernan said:
It's quite hard to capture it on photo but it's on the lower right. It's caused by the capacitive buttons light leaking on the LCD.
It's very visible at night specially on a black screen or just when you unlock unlock phone using the power button from sleep.
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
I saw that you made a thread about this on my "home" forum as well.
http://talk.sonyericsson.com/thread/25624#
It's updated.
Hey,
have you ever tried to use the app "Screen Filter"?
The app should allow you to turn off the backlight of the softkeys!
Can anyone check if its working with the Xperia Active?
Let me know please... i dont have the phone, but maybe soon i have...
Same Here, i think what happend on my active
Please can anyone check if the "Screen Filter" app works on the xperia active?
There you can choose "disable softkey backlight". With this option the effect dont appear anymore...
please advice
Screen filter and unselect "Enable soft key backlight" works well. Soft key backlight is disabled, also when unlocking the phone.
The disadvantage being that in a dark room, you'll now have to "know" where each of the three soft buttons is (which probably isn't a problem if it's your phone and you're used to using it).
Thanks a lot! Happy to hear that...
Is there a possibility to autostart Screen Filter or have you to start the app manually after a reboot?
Thanks a lot again
I've had my XZU for a week now, everything has been working fine so far. Nonetheless I've noticed lately that when I turn it on I will see like a curtain or shade of colors from the top down up to half of the screen (it's like a flash, quickly disappearing), apart from that it will resume from sleep fine and no other issues, nonetheless is weird that this is happening now after a week of usage, I hope is not a symptom that something worse is about to happen. I have attached a Youtube link to a short video I just recorded.
NOTE: I do not think is a software problem because I booted the phone is "safe mode" and the exact same thing happened. It seems like a hardware issue that gets worse over time, because at the beginning happened once out of 4 times I turned it on, now is once every two times. I do not see a very good future with this phone
http://youtu.be/1ZucFrMvg_w
UPDATE 8/15: All my screen issues have been fully resolved with FW .475
So we have our own thread for the curtain now.
Sent from my C6802 using XDA Premium HD app
I think the issue is Power Management related, let me explain. If I turn on the device after being idle for a while (device is COLD) there will be no curtain issue, but if I turn it OFF and then ON right away (device is WARM) it seems the phone is entering a power save state and is not ready to be powered on again and that's when you get the curtain issue. The result seems to be very consistent with my explanation.
What I do not understand is that why this problem started happening after one week of usage, I thought it was application related but after my "safe boot" mode where no new applications are running only stock apps and I got the same result it can be application related. Also I thought that maybe the Stamina Mode had something to do with it, but it does not.
My last theory is that there is a piece of hardware that is getting degraded over time and when the phone is warm it will produce the curtain effect, if that's the case this is really bad, because the whole phone could stop working down the road. but it's just a theory.
Oh man
My experience with similar LCD issues has been around poor connection between the LCD screen and the motherboard. However, I'm by no means an expert on this.
I would definitely be claiming under the warranty for this.
I spoke with the vendor in Singapore and told me this is a known problem by Sony and they are working on a Firmware update. They suggested to keep the phone until the FW will be released in September and then decide if I will exchange it or keep it. The vendor also extended the Return/Exchange window until October so I will have enough time to test the phone after the FW update.
It's good to know that Sony has acknowledge the problem and is working on a solution.
Any chance Sony will do a firmware update to resolve this?
So it might be a firmware issue? I sure hope so
Sent from my C6802 using XDA Premium HD app
UPDATE 2
I think the problem is Power Management related, because if I leave the phone idle for 5min and then I turn it ON it will happen the issue you are seeing on the attached video. But if you turn it OFF and immediately turn it back ON again it will be fine. I think what is happening is that after 5min the phone will enter into DEEP POWER SAVE. The threshold to enter power save mode is around 15 seconds. I would say is something that should be able to be fixed with a Firmware update, but my only concern is why this problem did not happen during the first week, that behavior makes me think it's a Hardware problem that developed over the first week of usage, meaning a defective device.
NOTE: As you can see at the beginning of the video the phone has been Factory Reset, so there are no third party apps and anything wrong on the configuration.
http://youtu.be/vgnILc3ib8M
Mine did it the first day. I noticed it did it about 3 times that day. And I agree with you it might be the power save mode. Hopefully it gets resolved.
Sent from my C6802 using XDA Premium HD app
my phone has a problem too
http://youtu.be/Jv-QkbZBi58
Watch my video..
yellstop said:
http://youtu.be/Jv-QkbZBi58
Click to expand...
Click to collapse
I got a XPERIA Z ULTRA TODAY and I didn't install anything.
but When I push the power button, this phone wake up randomly.
after factory reset, this situation is same continuosly
http://youtu.be/pig1BurDaGw
brosenz said:
I've had my XZU for a week now, everything has been working fine so far. Nonetheless I've noticed lately that when I turn it on I will see like a curtain or shade of colors from the top down up to half of the screen (it's like a flash, quickly disappearing), apart from that it will resume from sleep fine and no other issues, nonetheless is weird that this is happening now after a week of usage, I hope is not a symptom that something worse is about to happen. I have attached a Youtube link to a short video I just recorded.
NOTE: I do not think is a software problem because I booted the phone is "safe mode" and the exact same thing happened. It seems like a hardware issue that gets worse over time, because at the beginning happened once out of 4 times I turned it on, now is once every two times. I do not see a very good future with this phone
http://youtu.be/1ZucFrMvg_w
Click to expand...
Click to collapse
My Z Ultra does exactly the same thing but it does not worry me. Seems to be a software glitch that should be easily fixed.
Mine happens when i am taking calls and i turn the screen on or off. Other times it is random but normally when i have been using the device for a period and then turn the screen on and off quickly after using it.
But yeah, i do not think it is an issue to worry about. If it was serious, surely the screen would be having issues a lot more when it is on and not under these specific situations?
ScottishSwan said:
My Z Ultra does exactly the same thing but it does not worry me. Seems to be a software glitch that should be easily fixed.
Mine happens when i am taking calls and i turn the screen on or off. Other times it is random but normally when i have been using the device for a period and then turn the screen on and off quickly after using it.
But yeah, i do not think it is an issue to worry about. If it was serious, surely the screen would be having issues a lot more when it is on and not under these specific situations?
Click to expand...
Click to collapse
If it's a software problem how is it possible that during the first week the phone worked fine?, even after a factory reset the problem will still be there, that means (to me at least) that a hardware issue develop during use for the first week and now it cannot be recovered
brosenz said:
If it's a software problem how is it possible that during the first week the phone worked fine?, even after a factory reset the problem will still be there, that means (to me at least) that a hardware issue develop during use for the first week and now it cannot be recovered
Click to expand...
Click to collapse
seems to me like the screen is not getting enough power for the first couple of seconds
douse this problem also happen if u disable stamina mode :?
dragnar said:
seems to me like the screen is not getting enough power for the first couple of seconds
douse this problem also happen if u disable stamina mode :?
Click to expand...
Click to collapse
I've tried both scenarios Stamin ON and OFF, same result no difference
So far the new update looks to have fix the curtain
Sent from my C6802 using XDA Premium HD app
Update:
2 days ago I left my ZU on charge all night and today updated to firmware 14.1.B.0.475 and touch wood no more screen issues, and finally my cover arrived just need the sbh-52 and dock and I am all good.
Do a factory reset with full wipe!!!
For make sure you totally wiped that garbage bro
So recently my z ultra has been acting up there's a single black line that flickers across the screen at time and then the screen turns sort of white and whatever image is on the screen at the time of this happening stays there if you scroll to another home screen or open an app it eventually goes away if you turn the screen on and off multiple times but then it happens again sooner or later......i will upload pics or a video later to give you guys a better idea on what im talking about
aeazy617 said:
So recently my z ultra has been acting up there's a single black line that flickers across the screen at time and then the screen turns sort of white and whatever image is on the screen at the time of this happening stays there if you scroll to another home screen or open an app it eventually goes away if you turn the screen on and off multiple times but then it happens again sooner or later......i will upload pics or a video later to give you guys a better idea on what im talking about
Click to expand...
Click to collapse
Go to phone > *#*#7378423#*#* > Service test > Display
If the screen is not all white then you have LCD problem.
If all white that's mean your LCD is good,maybe try flash another ROM or factory reset.
Sent from my c680X using XDA premium
Sounds like you're having the same problem as me. You only have a single line though, while 2/3 of my display is like this. Mine gets like this whenever it's a little under room temperature, and it's a hardware defect according to Sony.
Post some pictures though. It could be software related (if you're lucky).
Sent from my C6833 using Tapatalk
My XZU has this 1x1 cms 'purple cloud' at top mid center of screen all the time. I see it at the phone boot animation also. Its not captured on screen. So I guess its an LCD burn mark
Its visible only at medium and high brightness on a black background. Not on white background.
aeazy617 said:
So recently my z ultra has been acting up there's a single black line that flickers across the screen at time and then the screen turns sort of white and whatever image is on the screen at the time of this happening stays there if you scroll to another home screen or open an app it eventually goes away if you turn the screen on and off multiple times but then it happens again sooner or later......i will upload pics or a video later to give you guys a better idea on what im talking about
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http://youtu.be/iFnjwzcNcX4
I did a factory reset twice ...and its running the stock rom
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LordManhattan said:
Sounds like you're having the same problem as me. You only have a single line though, while 2/3 of my display is like this. Mine gets like this whenever it's a little under room temperature, and it's a hardware defect according to Sony.
Post some pictures though. It could be software related (if you're lucky).
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It does happen when the phone gets a little cold so maybe we have the same problem
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aeazy617 said:
It does happen when the phone gets a little cold so maybe we have the same problem
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Just checked out your video, and i'm having this issue too. That's called "ghosting", and that means that the response time of the screen has gone to hell. The issue gets triggered on mine when the temperature drops a little.
Try this:
- Is it functioning normally in room temperature? If yes, put the phone in your refrigerator for 2-3 minutes and see if it's still functioning properly. If not, well.. then you're having the same issue as me, and i've talked to Sony, and it's a hardware defect and you'll have to use your warrenty and get a new screen. I sent mine in for repairs today, so i'm crossing my fingers.
IF you decide to send it in for repairs, remember to call them and ask them to do whatever triggers the issue, or else they'll simply re-flash the firmware and call it a day. That's what happened to me the first time, and you don't want that to happen
LordManhattan said:
Just checked out your video, and i'm having this issue too. That's called "ghosting", and that means that the response time of the screen has gone to hell. The issue gets triggered on mine when the temperature drops a little.
Try this:
- Is it functioning normally in room temperature? If yes, put the phone in your refrigerator for 2-3 minutes and see if it's still functioning properly. If not, well.. then you're having the same issue as me, and i've talked to Sony, and it's a hardware defect and you'll have to use your warrenty and get a new screen. I sent mine in for repairs today, so i'm crossing my fingers.
IF you decide to send it in for repairs, remember to call them and ask them to do whatever triggers the issue, or else they'll simply re-flash the firmware and call it a day. That's what happened to me the first time, and you don't want that to happen
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It was working fine then I put it in the fridge for two minutes and it started malfunctioning as soon as I took it out like you said it would
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aeazy617 said:
It was working fine then I put it in the fridge for two minutes and it started malfunctioning as soon as I took it out like you said it would
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Alright, so it's the same issues as i have, and it's a production error according to Sony, so you'll have to send it in for repair. This is strangly enough only the second case where this happens, that i've read or heard about (including my own Ultra), so it doesn't seem to be that big of an issue. It could simply be an issue on a batch of Ultras that we got. It's a really strange defect though.
Alright, so I got my Ultra back yesterday with a new screen, and the problem is solved. I tested it by leaving it in my refrigerator for about 5 minutes, and there were no signs of slowdowns or other defects, so that's the way to go
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