I just purchased an xperia ultra c6802 , i love the device but every time i make a call the screen will just turns off, i have to press the power button twice to turn the screen on . I don't have a screen protector and it still have the original anti shatter film . I tried somewhere to dial a special set of number to get into the service menu to calibrate the proximity sensor but it just gives me an error . Please help me solve this annoying glitch and will the firmware update fix this issue . Im worried that this device have a defective proximity sensor.
mywingtophone said:
I just purchased an xperia ultra c6802 , i love the device but every time i make a call the screen will just turns off, i have to press the power button twice to turn the screen on . I don't have a screen protector and it still have the original anti shatter film . I tried somewhere to dial a special set of number to get into the service menu to calibrate the proximity sensor but it just gives me an error . Please help me solve this annoying glitch and will the firmware update fix this issue . Im worried that this device have a defective proximity sensor.
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Click to collapse
Mine is doing the same thing. One time i made a call and my phone was on speaker phone by default. The screen was on till i turned speaker phone off. I think it has something to do with the headphone jack, i read somewhere that inserting then removing headphones did the trick. I Havent tried it yet though
mywingtophone said:
I just purchased an xperia ultra c6802 , i love the device but every time i make a call the screen will just turns off, i have to press the power button twice to turn the screen on . I don't have a screen protector and it still have the original anti shatter film . I tried somewhere to dial a special set of number to get into the service menu to calibrate the proximity sensor but it just gives me an error . Please help me solve this annoying glitch and will the firmware update fix this issue . Im worried that this device have a defective proximity sensor.
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Click to collapse
If calibration give you an error, try to repair the firmware with PC Companion or SEUS. If doing so doesn't fix your problem I advise you to see with your retailer.
Envoyé depuis mon C6802 avec xda premium 4
bASKOU said:
If calibration give you an error, try to repair the firmware with PC Companion or SEUS. If doing so doesn't fix your problem I advise you to see with your retailer.
Envoyé depuis mon C6802 avec xda premium 4
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I was able to calibrate the sensor by using the service menu , the sensor is working as it turns on and off when i block it with my hand but now its not turning off when im on a call
mywingtophone said:
I was able to calibrate the sensor by using the service menu , the sensor is working as it turns on and off when i block it with my hand but now its not turning off when im on a call
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Click to collapse
While you are calibrating, I hope you have done the following...
before starting, make sure the screen is clean, and that the sensor is not obstructed.
Place on a flat surface where there is no movement.
make sure the room is well lit and bright.
Start the calibration by pressing start, and make sure you or nothing else is nowhere near the phone (or shall I say above the phone, where it is sitting)
IF being careful during calibration still fails you, then you might have a physical problem.
Related
Hi I have just got a HTC radar as a company phone and am getting some odd behavior when dialling
Sometimes it works like expected other times when I press call the screen goes off and will not come back on no matter what I do until the other end pick the call up
Now that's not so bad until you call voicemail when nothing makes screen come on ie tried moving away from anything (in case proximity sensor turning it off ) tried the on/off button volume even camera button nothing works so I can't press option 1/2 etc
Only way I can end the call is to remove bottom cap and take sim card out
This happens on around 50% of all calls and is really bugging me , if its connected to a bluetooth car kit ,the car kit can end it ok
Everytime on bt kit the screen goes off with pressing call
Anyone else having this problem?
Sent from my HTC Sensation Z710e using Tapatalk
Nope, mine works perfect. Sad to hear tho...
Had that problem with my dell venue pro. Its a fix for it that I found under the dell venue pro forums of xda. Not sure if u can get the same access for the htc
Sent from my Venue Pro using XDA Windows Phone 7 App
fireblade893 said:
Hi I have just got a HTC radar as a company phone and am getting some odd behavior when dialling
Sometimes it works like expected other times when I press call the screen goes off and will not come back on no matter what I do until the other end pick the call up
Now that's not so bad until you call voicemail when nothing makes screen come on ie tried moving away from anything (in case proximity sensor turning it off ) tried the on/off button volume even camera button nothing works so I can't press option 1/2 etc
Only way I can end the call is to remove bottom cap and take sim card out
This happens on around 50% of all calls and is really bugging me , if its connected to a bluetooth car kit ,the car kit can end it ok
Everytime on bt kit the screen goes off with pressing call
Anyone else having this problem?
Sent from my HTC Sensation Z710e using Tapatalk
Click to expand...
Click to collapse
Do you have a screen protector? If so it could be one of poor quality and is interfering with your screen. Remove it if you got it. Also it can mess up your ambient light sensor/proximity sensor.
MJCS said:
Do you have a screen protector? If so it could be one of poor quality and is interfering with your screen. Remove it if you got it. Also it can mess up your ambient light sensor/proximity sensor.
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Click to collapse
Nope I have nothing on the screen its as it came
Have reset device still the same I'm guessing it has a problem , sad to say but HTC aren't impressing me lately even thinking of replacing my sensation with a galaxy nexus soon :-(
Sent from my HTC Sensation Z710e using Tapatalk
I'm having the same issue too. But i do have it all the time, with every single call i make.
Lets test something here:
Grab a flashlight and turn it on
Cover the light sensor in the upper left with your finger and make sure the 3 capacitive buttons light up.
Uncover them
Now shine the flash light directly into the light sensor
Did the lights turn off? If not get your phone replaced. If they did then you or something is covering the light sensor. The light sensor can turn the screen off at around 1".
I wrote to HTC, they replied after 1-2 hours:
"this is a functional problem caused by a sensor inside the phone" ... "if you can please do get a replacement phone if you have just bought the phone"
Click to expand...
Click to collapse
I asked my local dealer, i will receive a new device tomorrow.
MJCS said:
Lets test something here:
Grab a flashlight and turn it on
Cover the light sensor in the upper left with your finger and make sure the 3 capacitive buttons light up.
Uncover them
Now shine the flash light directly into the light sensor
Did the lights turn off? If not get your phone replaced. If they did then you or something is covering the light sensor. The light sensor can turn the screen off at around 1".
Click to expand...
Click to collapse
Tried this but nothing happens while call is active , I rang someone today got their voicemail I left a message but after my message I couldn't end the call I had to connect it to my car kit and use that to end the call
Time for a new handset here as well I think :-(
Sent from my HTC Sensation Z710e using Tapatalk
What was the outcome. Did the lights turn off?
MJCS said:
What was the outcome. Did the lights turn off?
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Click to collapse
For me, the light turned off. In fact I do not need to shine a torchlight. If I cover the top part of the display the 3 capacitive buttons light up. If I uncover, the light disappear. Any ideas? The screen is turning off every time I make a call.
That tests the ambient light sensor(s) - most phones have 2 or 3 - but it doesn't test the proximity sensor... (because the button lights should be tied to the ambient).
Either way, I have not heard of this issue, though HTC has pushed out a firmware update over zune for the Titan recently. I'd recommend to check that, and if there is no update/doesn't fix, then replace the phone.
Sent from my MB860 using Tapatalk
jeremyshaw said:
That tests the ambient light sensor(s) - most phones have 2 or 3 - but it doesn't test the proximity sensor... (because the button lights should be tied to the ambient).
Either way, I have not heard of this issue, though HTC has pushed out a firmware update over zune for the Titan recently. I'd recommend to check that, and if there is no update/doesn't fix, then replace the phone.
Sent from my MB860 using Tapatalk
Click to expand...
Click to collapse
The light sensor IS the proximity sensor
MJCS said:
The light sensor IS the proximity sensor
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Click to collapse
Is my sensor working properly then? I have a screen protector installed. Is that the problem? I have not tried taking off the protector yet.
You should try that. Some cheap screen protectors can mess with it. I know this was the case with some protectors on the dell venue pro early on.
MJCS said:
The light sensor IS the proximity sensor
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Click to collapse
o.0!? The proximity sensor is normally a led rangefinder in the infrared frequencies. Light sensor could cause lots of false positives...
Sent from my SGH-i937 using Board Express
Fixed the problem. You must remove the clear stock screen protector...it distorts the sensor.
I've been saying that all along
I did a test. Peeled off a bit of the screen protector, enough to expose the sensor. Made a call. The screen didn't blank. So it's the screen protector.
Hi guys I have just recently bought a Radar from bay and im having the same problem, but this time there is no screen protector.
If I cant get a refund form the seller, can I get a warranty repair seeing as though im a second owner?
Cheers
has any 1 else had this problem with screen turning black on a call on the lumia 800
i have to turn phone of to end call.
i have spoken to nokia uk who said the new update fixed this so when he asked for my version and told him it was 12070 he seemed to be shocked as this update was supposed to fix this problem.
he told me to reset phone and its still not fixed problem so he told me send phone to nokia for repair or replacement, this is a bit of a hassle as i need my phone for work is there anything i can do to fix it myself or does the phone have to go back to nokia.
I'm too having this issue. Any solution guys?
fix from nokia worked from me
i just spoke to nokia again and spoke to a tech help
he told me take my screen protector of the phone and it will fix the problem as the protector is blocking the proximity sensor.
i was scepticle at first so i thought ok ill try it not going to harm
and it fixed the issue the phone no longer turns black on calls and is working fine.
try it it may fix the problem.
but its also a bit stupid u cant put a screen protector on phone if it causes this problem but also told me to not cover top right hand corner of phone if applying another that is were the scensor is located its bloody stupid if u ask me nokia need to get this sorted
I shall try that. Kinda funny solution though
Thanks for sharing.
andy1969 said:
fix from nokia worked from me
i just spoke to nokia again and spoke to a tech help
he told me take my screen protector of the phone and it will fix the problem as the protector is blocking the proximity sensor.
i was scepticle at first so i thought ok ill try it not going to harm
and it fixed the issue the phone no longer turns black on calls and is working fine.
try it it may fix the problem.
but its also a bit stupid u cant put a screen protector on phone if it causes this problem but also told me to not cover top right hand corner of phone if applying another that is were the scensor is located its bloody stupid if u ask me nokia need to get this sorted
Click to expand...
Click to collapse
Its not nokia's fault. If you cover the proximity sensor in any phone, you are going to have this issue. I'm not sure what screen guard you are using, generally device specific screen guards are shaped keeping in mind the location of the proximity sensor.
andy1969 said:
fix from nokia worked from me
i just spoke to nokia again and spoke to a tech help
he told me take my screen protector of the phone and it will fix the problem as the protector is blocking the proximity sensor.
i was scepticle at first so i thought ok ill try it not going to harm
and it fixed the issue the phone no longer turns black on calls and is working fine.
try it it may fix the problem.
but its also a bit stupid u cant put a screen protector on phone if it causes this problem but also told me to not cover top right hand corner of phone if applying another that is were the scensor is located its bloody stupid if u ask me nokia need to get this sorted
Click to expand...
Click to collapse
look at the phone at an angle in good light. You'll be able to to see the proximity sensor then.
Also after you apple the screenguard, run the nokia diagnostic tools. There's a proximity tester as well.
Overal seems like a bad screenguard problem than a problem with the phone. The proximity sensor is in a good place.
I have this issue too on 12070. I don't have any shield on my screen...
hi .Nokia top corner of the glass is get loose.when you call push the upper corner problema resolvet
Hi,
Recently I have replaced my Xperia mini pro's ribbon... May be you all know that this ribbon contains proximity sensor, front camera etc.
After the replacement when I'm making a call screen went black and it dosent turn on when phone is away from the ear.. I have checked on service test menu and proximity sensor is always read as "On"
Does anyone know what should I do???
ashintha said:
Hi,
Recently I have replaced my Xperia mini pro's ribbon... May be you all know that this ribbon contains proximity sensor, front camera etc.
After the replacement when I'm making a call screen went black and it dosent turn on when phone is away from the ear.. I have checked on service test menu and proximity sensor is always read as "On"
Does anyone know what should I do???
Click to expand...
Click to collapse
Bringing this thead up again because I am having the same issue, Proximity sensor set to near all the time... could it be badly placed? I was ever so careful to get it millimetrically perfect..
something must be causing the sensor to read an input all the time. Ever considered there could be some dust below the glass? Try and see what happens when you take the screen assembly away from the sensor. Another cause would be a deffective part (bad ribbon/flex components).
Thank good lord I managed to buy a genuine Sony flex ribbon
Hey,
My new HDC galaxy s5 display remains active while doing phone calls, it is very annoying, I checked my proximity sensor and it works, also tired to remove the screen protector and it didn't work too, and now my screen protector has lots of bubbles in it can someone help me please? I am desperate for help. thank you.
Dave23456 said:
Hey,
My new HDC galaxy s5 display remains active while doing phone calls, it is very annoying, I checked my proximity sensor and it works, also tired to remove the screen protector and it didn't work too, and now my screen protector has lots of bubbles in it can someone help me please? I am desperate for help. thank you.
Click to expand...
Click to collapse
So only when you hold the phone to your ear the proximity sensor doesn't work?
Yea pretty much, I dont know if there's anything in the settings that needs to be adjusted but it is so frustrating now, please help me over come it. Cheers
I do not have your model phone. I have a note 3. Open the phone as to dial a number amd hit the menu button. I have an option to disable the proximity sensor so the screen would stay on.
Sent from my SM-N900V using Tapatalk
mickyhunt said:
I do not have your model phone. I have a note 3. Open the phone as to dial a number amd hit the menu button. I have an option to disable the proximity sensor so the screen would stay on.
Sent from my SM-N900V using Tapatalk
Click to expand...
Click to collapse
Hey! Thanks for the help! When on dial and press on the menu button I don't have any settings coming up, I am assuming you mean a long press, but I don't get anything coming up. Cheers
Are you using a case? If so remove it and see if it helps. Also I read dirt in the proximity sensor could cause the problem. So blow air into the sensor to clean.
Sent from my SM-N900V using Tapatalk
enter in service menu and recalibrate the proximity sensor , if doesn't work , it's a hardware fault
Dave23456 said:
Hey,
My new HDC galaxy s5 display remains active while doing phone calls, it is very annoying, I checked my proximity sensor and it works, also tired to remove the screen protector and it didn't work too, and now my screen protector has lots of bubbles in it can someone help me please? I am desperate for help. thank you.
Click to expand...
Click to collapse
Might be a little bit late, but maybe for others
worked pretty well on my Samsung S4.
download the app "proximity fix" from the playstore and run it.
Job done.
Hope that helps you or anyone who stumbles upon this!
Solved!
Dave23456 said:
Hey,
My new HDC galaxy s5 display remains active while doing phone calls, it is very annoying, I checked my proximity sensor and it works, also tired to remove the screen protector and it didn't work too, and now my screen protector has lots of bubbles in it can someone help me please? I am desperate for help. thank you.
Click to expand...
Click to collapse
I have just registered with xda forum so I think my reply may be quite late, but it's never too late, so they say
Anyway, I had the same issue with Huawei P Smart that I've just bought a few hours ago. And I got it resolved with the app called "Smart Screen On Off (New)", by LuuTinh Developer. You will find it on google play.
As long as you test the proximity sensor physically and it works fine, this app should help you get your problem disappear altogether
Happy calls (with a turned-off screen obviously )
I noted each time I make a call, the display immediately turned black. It auto turn black without me even taking up the hone up to my ears. I needed to press the power switch to have the display lit up again. Is this a proximity sensor defect ??
Same issue
mobile88 said:
I noted each time I make a call, the display immediately turned black. It auto turn black without me even taking up the hone up to my ears. I needed to press the power switch to have the display lit up again. Is this a proximity sensor defect ??
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Click to collapse
Yea I'm dealing with the same issue on my at&t model, it's definitely a proximity sensor issue. Also, I find that the proximity sensor functions relatively OK outside of the phone app when I'm on a call in terms of lighting of fading to black...I haven't found a fix yet, hopefully it's a software issue though somethings telling my it's not... Just another defect in a long line of LG phones as of late
Applez2androidz said:
Yea I'm dealing with the same issue on my at&t model, it's definitely a proximity sensor issue. Also, I find that the proximity sensor functions relatively OK outside of the phone app when I'm on a call in terms of lighting of fading to black...I haven't found a fix yet, hopefully it's a software issue though somethings telling my it's not... Just another defect in a long line of LG phones as of late
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Click to collapse
I have a same issue but clean the proximity sensor and it will work. The proximity sensor is next to the speaker. Clean with your t-shirt or jeans.
thebiker said:
I have a same issue but clean the proximity sensor and it will work. The proximity sensor is next to the speaker. Clean with your t-shirt or jeans.
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Click to collapse
I've cleaned it several times to no avail
I have noticed occasional "quirkiness" while in the phone app, but not to the point of requiring a battery pull. Example, connected via Bluetooth, while plugged to a charger in a call, no way to wake the phone without pulling the charger.
Sent from my VS990 using Tapatalk
thebiker said:
I have a same issue but clean the proximity sensor and it will work. The proximity sensor is next to the speaker. Clean with your t-shirt or jeans.
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Click to collapse
Thank you. Thank you. Your proposed solution works very well. Now no more this problem. Had never thought the sensor could be dirty or blocked over time. I had the phone only about 2 months
Problem update
Okay, I've found new info on the proximity sensor problem. Firstly, I noticed that my proximity sensor still works with the second screen, if I cover it up when my screen is off it goes black and comes back on when I remove my finger. Secondly, if I was on the phone but not actually in the phone app it would behave normally sometimes. Now today I found out that when I'm in the phone app, if I'm talking on the phone through the speaker the screen does not go black, as soon as I take it off speaker, the screen goes immediately blank. Still have not found a fix, but just more info that may help define what the actual problem is.
anyone have any update on this? this issue seems to be getting worse for me
Same issue, drives me nuts. This phone is a disappointment to me overall. Have an S7 on pre-order with Verizon. Can't wait to get my hands on it!
Had same issue just happen on the AT&T LG Escape 2. (Yes I know its a year since this thread was started)
It was the proximity sensor but the "T-shirt wipe" method didn't work for me.
What I did realize there was some gunk on the sensor, and I used a cotton swab (Q-tip) with alcohol and rubbed it till it was visibly clear of gunk. Now it works fine again..
odesskiy said:
Same issue, drives me nuts. This phone is a disappointment to me overall. Have an S7 on pre-order with Verizon. Can't wait to get my hands on it!
Click to expand...
Click to collapse
Turn of Gestures
Was facing the same issue
Went into settings
Call
Turn of both gestures auto answer and flip to silence