Related
has anyone come across the problem that when you move to say 3g from gsm or back or you loose signal as your in a bad signal area and then get it back, the phone actually looses the radio says "operation failed" and relocks on to the signal?
mine will sometimes loose the signal need restarting and on the boot screen will show NOGSM when its clearly installed as it worked 20seconds ago. i have tried many types of radio rangeing from 1.07 to 1.41 and all their varients. i am at a loss why my phone just looses it and then forgets it has actually lost it untill i try to make a call or send an sms. no calls or sms's can be received by me whilst the phones done this and it does it a hell of a lot.
sometimes it also just looses the radio half way through a call or data call.
anyone got any ideas?
i have a m3100
IPL 1.04
bootloader 2.10oli
and the XDA live OS installed. however it does it on any OS i have tried so far. and thats alot of them.
Same for me.
Same problem for me.
Often I get the message "operation failed" or "the phone is not ready, wait 15 seconds and try again". Thought it was a problem with the new 1.38 radio, but it seems to be something different.
i also get all those error msg's. i have no idea how to fix it either and no 1 here seems to have a clue either :-(
i Had the same problem with mine it due to hardware i guess. Your phone might have fell down or something then this kind of problem starts I fixed mine by opening my phone up and fixed the arial part properly
torrentulla
is there a guide you follow for that or can you give me any tips to do it myself?
thanks
Smith2001 said:
torrentulla
is there a guide you follow for that or can you give me any tips to do it myself?
thanks
Click to expand...
Click to collapse
I fixed my phone almost the same way as Torrentulla did. I'm my case it seems that something was damaged when I dropped my phone a few weeks back. I discovered that when I pushed at a spot right below the flashlight that the radio kept coming up all the time.
These are the steps I took to repair:
Remove all 4 screws (very small torx) at the back of your hermes
Remove back
Put a little piece of paper on the "pressure" spot
Put your phone back together
Turn it on and enjoy!
I hope you'll manage to fix yours aswell!
Phone sometimes shows No GSM, fails to ring
Hey guys, I posted this in the dead hermes thread, but decided to post it here as it's not really bricked. I think it may be a faulty component or something.
My phone was working fine this morning, then in the afternoon I noticed I would have to try to make a call 3 or 4 times before it would go through, it kept on giving me the error (Can't connect, or something along those lines).
Then, I checked my voicemail and found that I had 10 messages from people who had been trying to get in touch with me, but my phone hadn't been ringing.
The kicker came when I soft reset my phone and all of a sudden No GSM popped up! I soft reset it again, and it was gone, and worked fine for a couple of hours. Now its back to not ringing again.
I flashed radio 1.41.00.10 about a week ago, and have been running fine with no problems since. I haven't flashed any rom's in the past week, and this problem just started yesterday. No new software has been installed (except Pimp my black v0.1).
I don't know a lot about the radio, but I didn't think it could become corrupted during regular use, I thought you could only mess it up when you were flashing the phone. I wonder if there is something wrong with the radio? Could the hardware be faulty? This phone is about 8 months old and hasn't had any problems up to this date.
I'm going to flash radio 1.40.10.0 again and see if that makes a difference, but I'd like to know if anyone has any ideas as to what could be causing this.
Sorry this post was so long,
Thanks
-Kai
it seems i don't have a pressure point on mine as the radio is working as and when it likes. which is not alot
gotta sort it out somehow, will take it apart and see if theres anything obvious.
I have the same problem too, phone sometimes shows NO GSM on startup and sometimes it works. Here's where I posted : http://forum.xda-developers.com/showthread.php?t=306073
Now its not even showing NO GSM it just says: NONE, NONE
Also, I noticed that it will only last about 6 hours on a full charge before the battery is absolutely dead.
I'm beginning to think that it may be my radio 1.41.00.10
It seems strange that all of these people are suddenly having this problem now.
Whats the warranty like on these devices? Is it a 1 years parts and defects warranty? Or is it some ****ty 90 day warranty?
As it is my phone is a piece of garbage, not worth using at all, I am very disapointed in it.
It's a hardware problem.
Hi guys,
I'm experiencing the same problems since two months and I've been struggling with all kind of OS, ROM, RADIO and bootloader, without even gettin close to solve them.
My phone randomly loads the RADIO (otherwise I get the "No Gsm" message), even when loaded, the connection is not suitable and my phone is often unreachable on the net. The battery life is very short because the phone always looses the signal and then seraches till he find it, before loosing it again.
So I disassembled my phone and did a lot of testing with hardware connections. I have found that the motherboard connection with the flash/scroll module isn't stable at all. You can easily move it and find that this affects the phone ability to load the RADIO. It seem strange but it's true. I can't solve the problem and I'm very upset with HTC because of their hardware components lack of quality. I would like to try to change the module to but I can't find a place where i can buy HTC hardware parts.
So I'm going to change my pda, I'll never buy HTC anymore.
Any help?
Has anyone figured out the problem? If it is hardware, what "pressure" spot is it? I tried, but wondered if I'm not in the right place.
In my case it was a spot right below the flash/scroll-part. As said earlier, i put a piece of paper on the spot and reassembled the phone. It still works excellent after a week!
My dopod can't connect to the mobile network as well, but only with the 3 network. It seems fine when being connected to an Optus network. Have you guys tried using a different network simcard?
I'm not sure if mine is a physical problem but maybe a setting which i need to configure so i can connect to a 3 network. Help anyone?
ROM version : Pro BLACK 3.0
ROM date : 01/04/07
Radio version : 1.41.00.10
mine also works just under the flash with the cover off, but if i hold it too hard then the screen goes all white and doesn't work, until i can get the case off its a hit and miss game at the moment.
thanks very much for the tips and help
Dan
Larrys said:
.....
So I'm going to change my pda, I'll never buy HTC anymore.
Click to expand...
Click to collapse
I cannot agree with this more.
I am sick to death of this phone. I had one of the first in the country for normal sales and spent weeks arguing with HTC who flatly denied the screen alignment issue. EVENTUALLY I got them to fix this after referencing posts in this forum.
I continued to suffer the "coma" software issue - why is it so F*((&&^ dificult for a device to wake up when its auto-sleeped?
And finaly, to top it off, I have been suffering this problem. I cannot express how mad I am. Did I buy a cheap phone? NO. I have had nothing but problems with this phone and will NOT buy another HTC.
Oh and if anyone knows how to repair a failed Radio upgrade, please help me! I don't have any choice but to use it until the IMate Ultimates come out.
Due to seeing this radio problem I thought I would try downgrading the radio from 1.4.summint or other (the latest) to a slightly older version. This was of course before I saw this thread. During the downgrade the installer stopped at 15%. Now no matter what I do it sits at the IPL/SPL screen (3 colour bars+white). I have done the obvious i.e. follow the installers error procedure (remove the battery).
Device: HERM200
IPL-1.04
SPL-2.10.Olipro
Please help me be able to use this for another month or two at most - i hope!
Thanks guys
update:
OK Guys
thanks to this thread: http://wiki.xda-developers.com/index.php?pagename=Hermes_Unbrick
I now have it trying to boot the o/s. I get the message "No GSM" on the boot screen but when it boots up it asks me for my pin number and freezes. I guess its locking up because it has no "phone" part? According to the instructions in the other thread I am supposed to flash it again but I can't as the phone locks on boot.....
Any ideas?
*FINALY* got it back into pre-flash feck up situation. Sadly, this still leaves me with the hardware problem. HTC can go poke themselves until the cows come home. Im taking my money somewhere else.
Hi everyone!
I would just like to receive some user experience since I haven't found anything on the net or forums.
The thing is, my HD2 (HSPL 3, Radio 2.12.50, ROM Energy 6.5), after months of tests and fun, freezed as usual (like a normal WinMo) but this time did not start up after a battery removal ( or a soft reset button).
The first two startups were followed by an 8 vibrates code than nothing. I've removed a battery and tried to boot again but this time nothing happened.
The only action I can hear is the starting of the vibration motor while trying a Hard reset. No charging, no leds are working nothing.
Seems that BIOS encounters an error and stops, but where can I find to what error the 8 vibs code is related?
Any help, resolved identical story or information would be highly appreciated.
bootloader is work ?
Hi, thanks for your reply,
Can't exactly tell you if the boot is summarized before or after a bootloader starts.
From my point of view, it seems that he freezes on some BIOS check.
I tried to boot in both normal mode and hard reset but he freezes even before the screen is loaded. He only starts to vibrate (makes a little noise) than nothing.
I hope it's a hardware problem not some junky app that damaged the BIOS (if any)/xSPL so that I can even try to use my guarantee hoping that they will not know what kind of OS I have on it.
Regards
I've had the same issue but I think mine vibrated 7 times. After pulling the battery and letting it cool a few min it fired up fine.
TKhawk01 said:
I've had the same issue but I think mine vibrated 7 times. After pulling the battery and letting it cool a few min it fired up fine.
Click to expand...
Click to collapse
Yeah, seems it is some kind of an overheating issue. I've tried to cooled it down but seems that the heat already damaged something.
I've put it on reparation under warranty. Just crossing fingers they will not find out about the cooked ROM or the HSPL that was on it..
Anyway, thanks for helps guys. Will keep you updated about the resolution if any.
Regards
I too have this issue.
1 vibration when phone powers on, followed by 7 vibrations in a row (8 in total)
It seems to happen whenever I use Android for extended periods of time (15min+ Android freezes and then when resetting it occurs) and is becoming more frequent.
Worked out that it was heat related, but not sure if its worth restoring windows and returning for warranty repair. Are there any easy ways to replicate in Windows? How did you go cthulhu0dyssey with the warranty repair did it solve your issues?
Also can anyone point me into the right direction on the easiest way to restore windows on the device, if that is what I end up having to do?
SPL: 2.08.HSPL (HSPL3)
ROM: Energy Leo COM2
Radio: 2.15.50.14
Android: MCCM SE V3.4 (SD) (http://forum.xda-developers.com/showthread.php?t=841644)
mullaly said:
I too have this issue.
1 vibration when phone powers on, followed by 7 vibrations in a row (8 in total)
It seems to happen whenever I use Android for extended periods of time (15min+ Android freezes and then when resetting it occurs) and is becoming more frequent.
Worked out that it was heat related, but not sure if its worth restoring windows and returning for warranty repair. Are there any easy ways to replicate in Windows? How did you go cthulhu0dyssey with the warranty repair did it solve your issues?
Also can anyone point me into the right direction on the easiest way to restore windows on the device, if that is what I end up having to do?
Click to expand...
Click to collapse
Would be really convenient to try helping you with this problem if you specify your ROM, Radio, SPL, Android version/type (SD/NAND).
[The Punisher] said:
Would be really convenient to try helping you with this problem if you specify your ROM, Radio, SPL, Android version/type (SD/NAND).
Click to expand...
Click to collapse
Sorry, knew I forgot something, edited original post. Another thing to add is that when it happens if I pull the battery out and wait a couple of mins it powers on fine and boots into Windows/Android with no problems.
Just thought I'd send a follow up post.
I removed Android and loaded back windows mobile. After a while it just keeps rebooting until the phone will no longer turn on until it cools down.
Heat seems to be the cause. Guess its back to the shop!
Just thought I'd add an additional comment to say I got the phone back from repair, reinstalled android and now the problem has gone away.
Update here!
Hi guys,
Same here, Leo came back form the repair (completely new hardware + SPL 3.03) saying that there was an known issue with one conductor. Whatever...
Was glad to find out Cotulla rolled-out HSPL 4 so I can finally enjoy Android from internal memory, though I hope overheating issues were solved 'cos I don't think they'll give me a warranty repair for the 4th time ...
Hi All,
This thread will serve many purposes.
As some of you might have noticed I was absent on these forums for about 3 weeks now. I have just logged in today with a LOT to reply to in different threads. I will try to reply to all those threads as I go along this weekend, but will start off here.
I had presented earlier my issue of TG01 freezing. I could not solve it. No solution was to be found. I contacted Orange, they agreed to replace it for a 'refurbished' handset. Happy days (or so did I think!).
Next day a refurbished handset was sent out. I noticed no issue with it and after 30 minutes or so, it froze! Restarted and froze again! All I could do was call Orange from my landline, explain them the issue - I suspected it was either my SIM card or my SD card - and so did they. So I tried to remove everything and only insert battery and start my phone. Shockingly, it froze and restarted! However, Orange call centre did nothing but blame me on inserting a faulty SD card in first place!
After about an hour's arguements and explainations, they agreed to send me another replacement - this time again refurbished and I agreed on NOT inserting anything but battery to it when it arrives. Next day I just inserted my battery. To my horror, phone froze again giving me an error 'Problem occured with Shell32.exe' - so I called Orange and told them about this when my phone had repeated the process of freezing and restarting for about 4-5 times. Again, they went through diagnostic tests, asked me if I inserted my SD card or SIM card and I said 'No I din't' - so I was told the phone my act this way because of my SIM not in my phone - I should always let TG01 recognise the SIM else it will freeze - That statement MADE NO SENSE to me, but I did as I was told. Nothing worked. So they agreed on sending handset replacement -3 !!
Cutting the long story short - I have had handset replacements - 5 by today!! And all of them froze with or without SIM, SD card! One of the customer service rep did point out that it might be the 'faulty handsets' that were being refused by customers in earlier sales (I presume he meant when SD card issues were found with 6.1 ROMS). All these 5 replacements have proved that it's definitely from Orange's handset side that the fault is re-appearing.
Based on the comment by cust. serv. rep, I am assuming it could be:
a) Firmware issue?
b) Hardware issue?
Now, I haven't researched enough, but in earlier phase, was there an issue with actual hardware? Did Toshiba change anything after those 6.1 call quality and freezing issues? As far as I knew all they did was give us an update with better radio and better OS. Please correct me here!
Could these phones be freezing due to bad flash from Orange's side? Could it be due to faulty radios? I have tried flashing my own ROMs as well as those cooked by others in this forum, but haven't been able to test any as even with cooked roms the phone froze!!
I called about 2 hours ago, and Orange have offered me - DMR (Different Model Replacement) as they think it's TG01 that is causing problem. Guess what did they offer me? A LG GT505 - heard of that? No? Well, neither had I! They said this is THE ONLY phone that is CLOSEST in the market to the specifications, cost and make of TG01 - this made me burst with laughter and anger!! How ignorant is that! I argued for 2 hours going point by point what our TG01 has and what LG doesn't! But all in vain, and there was no compensation offered, no discount on line rental offered, but only a straight question - do you want this LG phone or not?
I haven't been able to use my phone for more than 12-15 minutes constantly in last 3 weeks and sadly I don't think I would be able to for few more months. I don't have the heart that will let me swap TG01 for LG GT505!
In summation after this LONG rant, all I am saying is -
a) I won't be able to release any more ROMs - I was working on three of them.
b) I will be happy to support any developments I have committed to as of now - but I won't be able to test them. So they will all be 'BETA'
c) I won't be able to share this TG01 device for development solely because it's unfit for any sort of testing or development as of now.
d) I am happy to continue finishing my three roms I have been working on since last release and also help in further TG01 development as far as there are enough BETA TESTER who are ready to test them on their device with their own responsibility.
e) This might be my unexpected good-bye to TG01, but not to the community I hope (well, only till I sort out some money for another second hand TG01 that might work on Orange)
f) PLEASE PLEASE Don't go for Orange for any contracts - Especially if you expect to fall in love with your device!
Any suggestion, comments that might help me deal with Orange or come out of this misery, are most welcome.
I am sorry for not being able to respond to your queries (in my PM) and to your posts in various threads - am on it now!
drupad2drupad said:
I had presented earlier my issue of TG01 freezing. I could not solve it. No solution was to be found. I contacted Orange, they agreed to replace it for a 'refurbished' handset. Happy days (or so did I think!).
Next day a refurbished handset was sent out. I noticed no issue with it and after 30 minutes or so, it froze! Restarted and froze again! All I could do was call Orange from my landline, explain them the issue - I suspected it was either my SIM card or my SD card - and so did they. So I tried to remove everything and only insert battery and start my phone. Shockingly, it froze and restarted! However, Orange call centre did nothing but blame me on inserting a faulty SD card in first place!
After about an hour's arguements and explainations, they agreed to send me another replacement - this time again refurbished and I agreed on NOT inserting anything but battery to it when it arrives. Next day I just inserted my battery. To my horror, phone froze again giving me an error 'Problem occured with Shell32.exe' - so I called Orange and told them about this when my phone had repeated the process of freezing and restarting for about 4-5 times. Again, they went through diagnostic tests, asked me if I inserted my SD card or SIM card and I said 'No I din't' - so I was told the phone my act this way because of my SIM not in my phone - I should always let TG01 recognise the SIM else it will freeze - That statement MADE NO SENSE to me, but I did as I was told. Nothing worked. So they agreed on sending handset replacement -3 !!
Click to expand...
Click to collapse
Hi.
Did I understand You correctly, they sent You 3 times refurbished unit, different unit each time or it was still Your unit but "fixed" ?
Regards
fxdjacentyfxd
fxdjacentyfxd said:
Hi.
Did I understand You correctly, they sent You 3 times refurbished unit, different unit each time or it was still Your unit but "fixed" ?
Regards
fxdjacentyfxd
Click to expand...
Click to collapse
No!
They sent me '5' times refurbished unit - different unit. Not mine one that was fixed. I was keepint track of IMEI number as I read somewhere on forums about their dodgy dealings. So it was different IMEI number each time i.e. different device - but same problem!
Only thing common was - it was 'updated to 6.5' by Orange.
Glad to have you back on the forum Drupad !
Dont forget to Hard Reset after a ROM Flash! Or after you first recieve it. thatis appaling from Orange. Demand a NEW phone. Not a refurbished. Also that LG is no where near to the TG01 standard. it has only HVGA screen, resisitive touch screen, 600mhz. They call that a worthy tg01 compeitor? I heard a while back they were offering HTC heros. But stay on this forum, don't leave us! haha.. Hope you get your problems solved mate.
drupad2drupad said:
No!
They sent me '5' times refurbished unit - different unit. Not mine one that was fixed. I was keepint track of IMEI number as I read somewhere on forums about their dodgy dealings. So it was different IMEI number each time i.e. different device - but same problem!
Only thing common was - it was 'updated to 6.5' by Orange.
Click to expand...
Click to collapse
I suspect that "refurbrished" units are simply damaged or rather bricked units returned by other users and Orange did not do anything with them.
Maybe You should contact Toshiba UK like user 'El Diablo' http://forum.xda-developers.com/showpost.php?p=11076193&postcount=30
Regards
fxdjacentyfxd
olyloh6696 said:
Glad to have you back on the forum Drupad !
Dont forget to Hard Reset after a ROM Flash! Or after you first recieve it. thatis appaling from Orange. Demand a NEW phone. Not a refurbished. Also that LG is no where near to the TG01 standard. it has only HVGA screen, resisitive touch screen, 600mhz. They call that a worthy tg01 compeitor? I heard a while back they were offering HTC heros. But stay on this forum, don't leave us! haha.. Hope you get your problems solved mate.
Click to expand...
Click to collapse
I was so pissed off and mental exhausted - I have had 3 sim card replacements (at first even after me shouting that it's not SIM, it's my phone - they wanted me to 'try' sims) and then 5 handset replacements. After I got each of these items my problem persisted so I called 'technical support' to sort me out - but even after nearly 90 to 120 minutes of diagnostic tests daily, all they did was send out 'another' sim or phone! This just drained me and since I could not even use it as a phone, let alone development - my absense to this forum!
I will try to be back and answer most generic queries which won't need use of my TG01, as I won't rely on my TG01 for now till I know it's fixed!
BTW, they think LG GT505 is THE ONLY competitor of TG01 or I should pay £495 + agree to another 24 months contract and get the phone of my choice! - how convenient.
fxdjacentyfxd said:
I suspect that "refurbrished" units are simply damaged or rather bricked units returned by other users and Orange did not do anything with them.
Maybe You should contact Toshiba UK like user 'El Diablo' http://forum.xda-developers.com/showpost.php?p=11076193&postcount=30
Regards
fxdjacentyfxd
Click to expand...
Click to collapse
I have already wrote an email to Toshiba UK and Orange Executive Office last night, and will hope to get some feedback on how to resolve the issue somewhere in next week. I very much agree to your doubt that at Orange it's been 'overlooked' - they make it shiny and nice looking but original fault in the handset is not resolved at all.
i.e. two handsets had issues with speakers - probably customers returned them due to bad speakers.
one handset had loosly aligned or highly damaged screen and if I press at the bottom of screen, my top bar was automatically responding - even screen alignment din't help!
drupad2drupad said:
I was so pissed off and mental exhausted - I have had 3 sim card replacements (at first even after me shouting that it's not SIM, it's my phone - they wanted me to 'try' sims) and then 5 handset replacements. After I got each of these items my problem persisted so I called 'technical support' to sort me out - but even after nearly 90 to 120 minutes of diagnostic tests daily, all they did was send out 'another' sim or phone! This just drained me and since I could not even use it as a phone, let alone development - my absense to this forum!
I will try to be back and answer most generic queries which won't need use of my TG01, as I won't rely on my TG01 for now till I know it's fixed!
BTW, they think LG GT505 is THE ONLY competitor of TG01 or I should pay £495 + agree to another 24 months contract and get the phone of my choice! - how convenient.
I have already wrote an email to Toshiba UK and Orange Executive Office last night, and will hope to get some feedback on how to resolve the issue somewhere in next week. I very much agree to your doubt that at Orange it's been 'overlooked' - they make it shiny and nice looking but original fault in the handset is not resolved at all.
i.e. two handsets had issues with speakers - probably customers returned them due to bad speakers.
one handset had loosly aligned or highly damaged screen and if I press at the bottom of screen, my top bar was automatically responding - even screen alignment din't help!
Click to expand...
Click to collapse
That is appalling.. I've always been dissapointed wig Orange customer support. They are not techinical at all. What about that replacement TG01 you said you were getting.? Have you received it yet? You could check if it has problems with it. I hope the executive of Orange will compensate you for the trouble. I would day a brand new TG01 + cash compensation. They shouldn't be supplying faulty devices. I hope it all goes well for you.. Best of luck!
Hi Drupad2drupad
II know how you feel, I ditched Orange years ago and I am on Pay as you go and get my handsets from http://uk.webuy.com/ grade B or grade A
Anyway my TG01 also freezes a lot and occasionally will not switch on at all so this is what I have found.
If you are using the original 8Gb card supplied with the TG01 from Orange then buy a new one as there are loads of posts of people reporting corruption on those cards.
I say this because when my TG01 refuses to switch on I have to take out both my sim card and sd card then run a scandisk on the card from my laptop then my TG01 will boot (no errors reported from scandisk)
Secondly I have found nearly all the 6.5.3 or 6.5.5 roms keep freezing on me, or my TG01 wont wake up. 6.5 is quite good and I have never had a freeze using 6.1
So my advice just to see if your TG01 will work is to get a decent card first and download the stock Orange rom and flash using this then hard reset then download FFBoys 6.1 http://forum.xda-developers.com/showthread.php?t=679530 and when this completes do a hard reset again and see how this works
Remember to ensure your battery is 100% first.
I know you will not want to stay on 6.1 but if this works then your TG01 is probably ok and go from there.
Keep us posted and good luck.
### EDIT ###
Just remembered...
Someone (cant recall who) made a blank or empty rom for the TG01 especially for users suffering problems after flashing. Once loaded you have to re-flash using the pin method but I remember the developer saying something like 'as this is empty it will case your TG01 to reformat its internal memory' as 'fragmented' memory (I think that's what they called it) caused the reflash to not correctly overwrite the memory
This causes problems as other users for different devices agree about the factory rom first then custom rom afterwards.
olyloh6696 said:
That is appalling.. I've always been dissapointed wig Orange customer support. They are not techinical at all. What about that replacement TG01 you said you were getting.? Have you received it yet? You could check if it has problems with it. I hope the executive of Orange will compensate you for the trouble. I would day a brand new TG01 + cash compensation. They shouldn't be supplying faulty devices. I hope it all goes well for you.. Best of luck!
Click to expand...
Click to collapse
I don't know why I ended up renewing my contract with Orange in first place! Oh I know, because ONLY orange sold this lovely TG01s!!
They don't talk anything more than what it says on their screens! Even the 'technical support' isn't technical! Probably a newbie on XDA can give out more details than that!
Yes I received that handset same day. The executive office - NO REPLY. Toshiba Europe, asked me to send this phone to Toshiba repair centre - however, this will cost me if it's not included in Orange 'warranty'. So I called Orange and they warned me NOT TO send it to anyone at Toshiba or anywhere else directly and bloated some legal lines to me! = I have no phone now! They are still on about the same thing - take the LG GT505 - it's BETTER than TG01.
So far - Orange cust service - not ready to even wave off my line rental for the days I haven't used my phone at all (since mid Jan till today - appox 22 days and I have successfully sent 12 text msgs and used 2 minutes 28 seconds of talk time!!) - reason being - rest of the hours it's freezing, restarting!
Orange exec office - no one has bothered replying, but when I called, the number doesn't seem to be answered at all!
Toshiba - thinks the handset that behaves this way is 'faulty' and needs to be sent to repair centre to 'confirm' and 'repair' - but with £20-£40 of charges involved even if phone isn't repaired!
dr_strangetrick said:
Hi Drupad2drupad
II know how you feel, I ditched Orange years ago and I am on Pay as you go and get my handsets from http://uk.webuy.com/ grade B or grade A
Thanks for this useful link -looks good!
Anyway my TG01 also freezes a lot and occasionally will not switch on at all so this is what I have found.If you are using the original 8Gb card supplied with the TG01 from Orange then buy a new one as there are loads of posts of people reporting corruption on those cards.I say this because when my TG01 refuses to switch on I have to take out both my sim card and sd card then run a scandisk on the card from my laptop then my TG01 will boot (no errors reported from scandisk)
I have at numerous occassions already tried to use (more than 5 different handsets) without any SD card inserted - not mine, not theirs - and it still freezes - So I reckon it's not the SD card issue, but I so wish it was and then at least it would be solved!
Secondly I have found nearly all the 6.5.3 or 6.5.5 roms keep freezing on me, or my TG01 wont wake up. 6.5 is quite good and I have never had a freeze using 6.1So my advice just to see if your TG01 will work is to get a decent card first and download the stock Orange rom and flash using this then hard reset then download FFBoys 6.1 http://forum.xda-developers.com/showthread.php?t=679530 and when this completes do a hard reset again and see how this works. Remember to ensure your battery is 100% first. I know you will not want to stay on 6.1 but if this works then your TG01 is probably ok and go from there. Keep us posted and good luck.
All the ROMs I have used and I have cooked - mostly have been 6.5.3 or 6.5.5 - and I have never faced any issues before. However, I have tried flashing 6.1 FFBoy's ROM, stock rom 6.5, orange debranded by aragon, orange debranded by kevinpwhite and all of my roms, few miroms - but it freezes irrespective of what rom i flash - I have even hard reset my phone i.e. vol up + power + camera exercise.
### EDIT ###
Just remembered...
Someone (cant recall who) made a blank or empty rom for the TG01 especially for users suffering problems after flashing. Once loaded you have to re-flash using the pin method but I remember the developer saying something like 'as this is empty it will case your TG01 to reformat its internal memory' as 'fragmented' memory (I think that's what they called it) caused the reflash to not correctly overwrite the memory. This causes problems as other users for different devices agree about the factory rom first then custom rom afterwards.
This in particular sounds very new and exciting to me - and might work, however all the searches I have done in google and XDA - gave me no results for blank or empty TG01 rom. Do you mean a clean rom or a stock rom? If so I have tried that
Click to expand...
Click to collapse
edited answers above in bold and blue
Cant find that blank/zero rom but I know I've seen it somewhere around here but it was nearly 9 months ago (not sure when it was originaly posted)
If I come across it I will let you know, unless any other members can remember this?
Toshiba 6.5 Rom
Not sure if this helps but I installed the 6.5 rom from the Toshiba site as soon as it came available, as a legit download and have had no issues with freezing at all.
Any newsfrom a new TG?
olyloh6696 said:
Any newsfrom a new TG?
Click to expand...
Click to collapse
So here I am!
Sent an email to the executive office - someone called me back today.
Guess what? They offered me EXACTLY same offers that the call centre offered me and I quote their last line:
"Orange can only offer you LG GT505 as different model replacement - as this is VERY similar to TG01 phone you want. You can either agree to take it or use the current TG01 which you are not happy with. We will no longer encourage discussion"
I am gobsmacked and have no idea what to say!
However, I have asked them to put this in writing in response to my email and have said I will be taking up to Trading Standards as they should not be sending out 'replacement handset' which keep freezing at first place!
She replied: "Yes that's fine, I will respond to your email, but we cannot be held liable if you are not happy with your handset"
After that we have been emailing each other till today. There are string of emails where we cannot solve this issue. I have been told, they won't offer me compensation because I have used their services. Obviously I have used services, by borrowing phones from friends, finding Orange compatible old phones and inserting my SIM inside. How can they expect the customer to NOT use the SIM even though he is paying the line rental for this phone!
They also claimed that Orange Line rental is for the airtime and not the handset- which clearly isn't true - else iPhone, Windows Phone 7 and Nokia 3200 would all be sold on a price plan at same price!! They still claimed it's got nothing to do with handset. If I am not happy with the quality of replacement TG01, as a good will gesture they will offer me 'LG GT505' and no other phone. I take it or leave it. I raised the complaint to CISAS - but was told that since it's an equipment fault they won't get involved. They adviced me to contact consumer direct or trading standard. I opted for trading standard who asked me to contact consumer standard first then trading direct if it's unresolved.
I contact consumer direct and they think under the Sales of Good Act, I should be allowed a working replacement and if that doesn't help then I should be given compensation - So I am going to write to Orange with all these and see what is the response and then I have been adviced to take this to small claims court.
Phew, all this for a working TG01! Don't I just love my TG01!
By the way technical guys out there:
I have been able to find a work around - If I keep my phone in flight mode for about 60-65 minutes after a soft reset and then remove flight mode - it doesn't freeze for 5-6 hours!! If I do a soft reset, don't keep it in flight mode, then it freezes every 10-12 minutes!
Obviously I have a work around now, but why should I keep my phone switched off for 60 minutes every time!! - Does anyone have a reason behind why it happens like this? Could it be something to do with network? SIM? (I have had 3 SIM replacements already)? Battery? It's definitely not memory card, as I have nothing in that slot.
Anyone with any ideas or experience is more than welcome to help me
drupad2drupad said:
By the way technical guys out there:
I have been able to find a work around - If I keep my phone in flight mode for about 60-65 minutes after a soft reset and then remove flight mode - it doesn't freeze for 5-6 hours!! If I do a soft reset, don't keep it in flight mode, then it freezes every 10-12 minutes!
Obviously I have a work around now, but why should I keep my phone switched off for 60 minutes every time!! - Does anyone have a reason behind why it happens like this? Could it be something to do with network? SIM? (I have had 3 SIM replacements already)? Battery? It's definitely not memory card, as I have nothing in that slot.
Anyone with any ideas or experience is more than welcome to help me
Click to expand...
Click to collapse
Nice to see you back with a TG01 What ROM are you using? its strange how many phones have the same issue. Like you said, it could be a SIM card problem. but do you also have 4 different batteries? test them all out individually?
hope you get it sorted soon mate!
Possible solution? I've just been reading back through your OP, and i realised i had a similiar problem like this. i was using WM6.5 for a long time, with no problems.but i used spb backup and switched to 6.1. when restored contacts on 6.1 my phone would freeze and lock up like the problems that you described.. I always thought it was a problem with the ROM but it was actually my backup manager. i remember installing apps, syncing with exchange would freeze the phone. i also remeber spb shell didn't load up. i found a solution, by using PIM backup. now everything works 100%. what backup manager did you use? try pim backup! also did you sync with activessync? that may be a problem. try restoring your contacts with PIM backup!
drupad2drupad said:
By the way technical guys out there:
I have been able to find a work around - If I keep my phone in flight mode for about 60-65 minutes after a soft reset and then remove flight mode - it doesn't freeze for 5-6 hours!! If I do a soft reset, don't keep it in flight mode, then it freezes every 10-12 minutes!
Obviously I have a work around now, but why should I keep my phone switched off for 60 minutes every time!! - Does anyone have a reason behind why it happens like this? Could it be something to do with network? SIM? (I have had 3 SIM replacements already)? Battery? It's definitely not memory card, as I have nothing in that slot.
Anyone with any ideas or experience is more than welcome to help me
Click to expand...
Click to collapse
Hmm , interesting. It seems that problem is with radio. I gues that if You switch radio off ( in fact flight mode does it ) , Your phone will never freeze.
You were changing roms ( and SIM cards too ) so we can rather exclude software ( radio versions ) unless You always had the same radio version ?
Conclusion can be rather unpleasant because it can points to hardware ( GSM module ) problems. I hope I am wrong.
BTH. What will happen if we boot up system without SIM card ? Any radio software and hardware should work but will the phone freeze too ?
SIM card reader is part of radio hardware too and we can not exclude it has problems.
Regards
fxdjacentyfxd
olyloh6696 said:
Nice to see you back with a TG01 What ROM are you using? its strange how many phones have the same issue. Like you said, it could be a SIM card problem. but do you also have 4 different batteries? test them all out individually?
hope you get it sorted soon mate!
Click to expand...
Click to collapse
haha, not back yet oly! this TG01 is only good for about 4-9 hours a day, the rest of the time it goes mental on me! I am trying to sync my sleeping patterns with the phone - which I should be doing after paying fortune to Orange! (line rental + insurance!)
olyloh6696 said:
Possible solution? I've just been reading back through your OP, and i realised i had a similiar problem like this. i was using WM6.5 for a long time, with no problems.but i used spb backup and switched to 6.1. when restored contacts on 6.1 my phone would freeze and lock up like the problems that you described.. I always thought it was a problem with the ROM but it was actually my backup manager. i remember installing apps, syncing with exchange would freeze the phone. i also remeber spb shell didn't load up. i found a solution, by using PIM backup. now everything works 100%. what backup manager did you use? try pim backup! also did you sync with activessync? that may be a problem. try restoring your contacts with PIM backup!
Click to expand...
Click to collapse
I wish this was my case too!
I am using PIM back up too. But the whole issues comes here: As soon as I get a fresh handset from Orange, I don't do anything but put my battery inside it and start. Leave it on my desk, literally stare at it. And it starts acting weird even without the SIM card inserted inside it!! I am still using the official Toshiba 6.5 ROM as I din't dare to flash anything with this freezing issue after i replaced 2 hansets (this is my 5th one!). I am just worried if it freezes while flash, I might end up bricking my phone - I have only installed my PIM contacts till date - nothing else. No apps no reg tweaks nothing! And I am using (whenever it's not frozen) the laggy crappy TG01's official UI - *sigh* regret being with Orange!
fxdjacentyfxd said:
Hmm , interesting. It seems that problem is with radio. I gues that if You switch radio off ( in fact flight mode does it ) , Your phone will never freeze.
You were changing roms ( and SIM cards too ) so we can rather exclude software ( radio versions ) unless You always had the same radio version ?
Conclusion can be rather unpleasant because it can points to hardware ( GSM module ) problems. I hope I am wrong.
BTH. What will happen if we boot up system without SIM card ? Any radio software and hardware should work but will the phone freeze too ?
SIM card reader is part of radio hardware too and we can not exclude it has problems.
Regards
fxdjacentyfxd
Click to expand...
Click to collapse
Hi, thanks for quick response! I am thinking it could be radio too, but it freezes even without inserting the SIM card. I have tried using different SIM card in it, but it still freezes. So I think we can safely eliminate SIM being an issue. I had flashed ROMs in first 2 handsets, but in last 3 I only used TG01s default rom. GSM module - is something I din't think of. But what are the chances that a whole lot of phones (5 TG01s) sent to me had issue with GSM modules?!
Is there a way to solve radio issue i.e. have something like virtual flight mode? where phone will think it's in flight mode, but SIM is active?
drupad2drupad said:
GSM module - is something I din't think of. But what are the chances that a whole lot of phones (5 TG01s) sent to me had issue with GSM modules?!
Click to expand...
Click to collapse
Pure statistics and speculations
As I remember , phones that Orange was sending to You were refurbrished. How do You know :
1) They were refurbrished at all.
2) Even if theoretically they has been fixed ( were in any repair center ), a man
responsible for it was never waiting untill it will freeze. Simply switched phone on, looked it works and switched it off. After such "test" they returned to Orange.
On the other hand, maybe GSM module damage is most "popular" on our tg01 ( excluding pure mechanical ). We do not know any data concerning how many damaged tg01 went to Orange back and why.
Regards
fxdjacentyfxd
Hi,
Can anybody help me with this? My gps keeps failing. A reboot sometimes works, I've tried running quick gps but this makes no difference, Sometimes it will reboot itself after it fails (sometimes repeatedly!!) normally when using copilot 8. It doesn't seem to be an issue with copilot as google maps and chartcross gps also fail to work.
rom htc 3.14.405.2(04666)wwe date 29/09/2010
radio 2.15.50.14
protocol 15.42.50.11U
os 5.2.21913(21913.5.0.94)
many thanks
Does it fail in all usage situations (indoor, outdoor)?
Do you use Quick GPS?
Did you try another Radio ROM?
tictac0566 said:
Does it fail in all usage situations (indoor, outdoor)?
Do you use Quick GPS?
Did you try another Radio ROM?
Click to expand...
Click to collapse
Yes
Yes
No, I've not changed radio.
I tried again last night. Co pilot worked for a minute or so then lost gps, then "gps back, determining position..." then rebooted itself, repeatedly and did freeze on boot up once. I soft reset it and tried google maps, it found no sats and rebooted itself, tried again and it was ok for about 10 minutes on copilot then I had finished my journey... It's infurating I do know! Would it be worth trying a different radio as I've not changed it from stock and it's only recently benn misbehaving?
It's still misbehaving... Is there anything in the registry that might cause it?
This may be a bit too drastic, but a hard reset can rule out the registry as the culprit.
I'm trying to avoid a hard reset if I can. I'd have to reinstall the modified rom if I did wouldn't I? (from htc website)
This is really getting me down now... Last night co-pilot worked for 10 minutes then without warning or apparent loss of gps phone rebooted, then without opening any apps or even touching it, it rebooted itself 4 times. I'm thinking a hard reset has got to be tried..
Forgive my ignorance, but if I hard reset will I have then to reinstall the updated rom and patches I installed from htc late last year to remedy daylight saving issues etc and will I be able to reinstall paid for software from marketplace without buying again?
Can anyone help please?
I've read about the rebooting problem with other users. This was caused by bent battery pins.
Did look at those?
thanks. battery pins look fine to me. i will try a hard reset, i'm just wondering if i can reinstall my paid for marketplace software or will i have to buy again and i presume i will have to reinstall htc patches and updated rom after hard reset. please forgive my ignorance. it threw a fit this morning too. i switched it to silent for an hour whilst at a funeral and when i came out battery was totally discharged. it was about 90% beforehand. it seems to be dying!!!!!!
Does nobody know, please?
i am sorry to say that ur problem is the same with mine,and i think its main board broblem,i open it and remove the gps part and then restart the phone,the same problem the phone keep freezing and restart it self,so i think its mainboard broblem,i bought another used hd2 ,and the old one for parts,
sorry to say this
abufaris said:
i am sorry to say that ur problem is the same with mine,and i think its main board broblem,i open it and remove the gps part and then restart the phone,the same problem the phone keep freezing and restart it self,so i think its mainboard broblem,i bought another used hd2 ,and the old one for parts,
sorry to say this
Click to expand...
Click to collapse
Thanks for the bad news but I think you may be correct.... I've hard reset it and the gps and rebooting side of things is exactly the same, but now it also seems to be eating the battery(COMPLETELY drained in 16 hours with approx 15 minutes of calls made and a brief use of copilot and googlemaps) and I've not installed any additional software or made any changes from "out of box" condition apart from reinstalling my contacts and the latest version of facebook.... It now also is not porting facebook profile photos into contact list even though I have recreated the links.... I have emailed htc but had no response from their "crack" support team as yet (it's only been 26 hours so far). I only got the HD2 in August last year so hope that it will be a warranty issue. I seem to remember people having issues with facebook contact photos but can't find the posts. Can anyone help??
Well, an update. After 3 months and the unit going back to the repair centre FOUR TIMES and a TWO replacement units I appear to have a working device again. HTC repair centre seem to be totally useless. I've had no info from them regards any repairs that have been carried out. Each time it went away for repair it was back within 4 days so very little testing was done.(I did find out on 1 repair the speaker and the wireless card were replaced....Why???) The first replacement unit took 2 weeks to arrive though and that had absolutely no gps.......The second replacement took 3 1/2 to arrive but so far the gps is ok but I still have no facebook profile photos in my contacts list....... Any ideas how to rectify this??
It happened so that my HTC One X+ achieved a depth of 2 m with power up and stayed there for about 30 secs.
After this accident it was disassembled and professionally dried up with cleaning by aerosols.
Finally everything works fine except:
1. No Imei. *#06# shows empty string. However Fastboot in Show Barcode option shows correct imei.
2. Radio module version is unknown.
3. Big power consumption. Even with power down, battery will be discharged within a week so deeply, that even date and time will be forgotten. (Battery is ok – tested well) Main power consummer is Android System even more than Plants Vs Zombies 2 (if not to play much).
This happened half a year ago.
No regress.
So I decided to try to restore somehow and also try new custom firmware.
I do understand that most probably this is hardware problem.
However looking through forums I can see that many guys getting same problem with imei and radio module after flashing kernel.
I opened bootloader and installed OmniRom with recovery and proper kernel.
This does not solve any from 3 problems.
Now I found your site and see that radio module also could be flashed.
Maybe this is my solution?
Very sorry it is difficult to find proper info on your site due to my not well English.
I failed after few attempts.
Can someone help me by advice?
Many thanks in advance!