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I have been suffering with this problem Very Dhambad!!!
someone please help me to fix my phone!!!
This is the problem (youtube.com/watch?v=J6LEKZx1SEs) Xperia mini Overheats and then back and menu key Activating itself and i can't do f** thing on it
i have been trying to do following things
1. Find Sony Ericsson Service center (No Service SE service center in my country)
2. trying to cool my phone (yes it worked, so bad they haven't built a mobile fan for that!)
3. Curse SE for building ST15i
4. deactivating back menu key and using virtual keypad app (this works well until i find out the screen gating unresponsive i cannot delete a wiget when overhets)
i think driver update will help to solve this issue
i have been keeping eye on this (talk.sonyericsson.com/thread/23778?start=720&tstart=0) webblog (finaly i am not the onle one )
as per advice of ikko17, you need to go to the nearest SE Service Center, and look for a technician (not the attendant) and ask if Calibration tools/fix for xperia mini is available then let them do the calibration if they have,.
I had same isuue with my st15, I gave it to service center, after 3 days they gave my phone back and said that the have caliberated it, but after 2 hours of use, the buttons reactivated again, so I gave it to servica center again and they said that they cant cant fix it and they gave me a replacement certificate and they kept my phone, I gave that certificate to the store I bought the phone from and they gave me a new ST15i after 2 days
so ask the service center guy for replacement certificate
Well thanks guys, but the thing is...
1.I am in sri lanka i have found no sony ericsson service center in my country.
2.My phone have no warranty and (yes my bad, i had to think twice before i buy this dahm **** of peace on Stoke Seller)
3 My phone is Rooted and soon i am going to try CM7 ROM onit
This is i need to know form you
1.Will CM7 OR other Custom ROM have different drivers to the Menu and back touch(maybe heat) keypad
2.Or other way?
I've read on gsmarena that updating to 2.3.4 removes this issue, did you updated it, which version are you running?
YES! First Thing i done is that!!!
Build Number is 4.0.2.A.0.42
img607.imageshack.us/img607/240/screenshot201112011957.png
then I'm afraid you wont get any solution other than searching for some service center, seding it to some other company for repair or contacting SE if you're able to caliberate it yourself
I have been using my mini for almost 3 months now. And it didn't gave me that menu and back key malfunction. Although, I think I've managed to recreate the problem by charging the unit, turning on 3G, WiFi, browsing and then played a game such as blood&glory. Within the less than 10minutes, the phone heated up and soon after the back keys kept on clicking. Turned the unit off by removing the battery and then placed the battery at the aircon to cool it off. After it cooled off along with the phone, put it back in and turn it on. It works normally again.
My question is, what were you exactly doing before the problem occurred?
Sent from my ST15i using XDA App
I Think it is a Manufacturing Driver Calibrate problem.
But, I already have tried that, you know what they told me?
"Android what android?" something like that thy do know about Phone Hardware but not software(Android) while i can solve this by myself(As SE say they simply recaliberate Device) I need those recaliberation steps, Please If you are able to get those for me it is a Big Help!!!
This phone needs to be handed in at a repair centre to be either repaired or exchanged.
Now, since you don't have your warranty left this will be a cost issue as it no longer can be treated at no cost for you.
If you want to get in touch with a repair centre you should either ask your dealer for help or call/email the local support team.
The support for Sri Lanka is handled from Philippines.
+63 2 7891860
You can email them on [email protected] too.
-Markus
Sony Ericsson Answers Team
hi all, dennis from germany here.
i contact SE per mail with this problem and they know the problem. i got after 3h a mail back and they told me to use the pick up and return service to solve the problem. its an hardware issue and it can only repair by recalibrate the sense. got it back after 3 days and no problem so far.
greetings from germany
sry for bad english =)
Do you know if there is a fix that can be done, I heard somebody had their phone taken the se service and they updated the SK15i to .62 and then added a patch for the heat sensitivity so it dont happen again and they guy reported that it never happened again?.
Anyway we can do this at home, like we root devices? I'm wondering if we can get access to this patch?
Thanks
Sent from my SK17i using Tapatalk
Hey guys,
I had bought a Xperia go phone 3months back. it was very smooth and fine in the first month. but now i have problems with the touchscreen. the part of the touchscreen doesnt work especially the left corner because of which i am not able to receive calls too. the middle of the screen the touch is perfect. I havent flashed neither rooted. Begnning i thought may be the phone is getting hanged but no. there is no problem as such. Could you please help me as to what i should do next?
if there are hardware problem, you should check to Sony SC ...
Send it to Service Center of course... no one will help u here with these kind of issues
As your phone is only 3 months old u still have your warranty right?
my Sony xperia z ultra goes berserk and haywire quite often........I guess the software is quite unstable ... Sometimes after opening the home page the phone strangely starts operating on its own.. The pages gets changing, sometimes the contacts gets clicked, phone calls get activated...once my phone was lying ideal and after i got a missed phone the phone automaticaly started went on a dial mode dialing the phone number from my call logs
Today suddenly the wifi got activated, the home page got rotating and kept changing....I mean the phone is lying in front of me and i am not even touching the phone and everything is happening on its own the phone going berserk......
Help .. has anybody else going through this same problem........
Today while i was browsing the twitter ...suddenly my twitter went overactive ...automatically getting clicked on send tweet tab and sending blank tweets....
Godd..........is it a ghostttttttttttt.... i am lost and pulling my hair.. never seen a phone behave like this in my 20 years of having a moble phone with me...
Note: If you initiate this process, you will lose all the data stored in your phone’s memory. All settings within the apps will be lost. You will only retain the data on your card; like your music, photos and videos.
1. From your Home screen, select ‘Apps’
2. Select ‘Settings’
3. Tap ‘Backup & Reset’
4. Now, hit ‘Factory Data Reset’
5. Tap ‘Reset Phone’
6. Then hit ‘Erase Everything’
Once this process is completed, your Sony Xperia Z Ultra will reboot itself. That’s it, most smartphones abnormities are solved by simply performing a hard rest.
Model?
Firmware build please?
-Latest is 14.1.B.1.526. (if your is lower, update it)
-Download Sony update service
-Follow instruction.
its firmware ending with 510 .. no we havent got the new update of 526 in our country.... as jutley said will try doing a hard reset.. hope it works..
Even with the latest firm the phone its far away from the stability in the 475 firm. In my case it must be with the backlight optimization on if not acts funny (not only for the booting...)
Sent from my C6802 using Tapatalk 4
paulodonfather said:
my Sony xperia z ultra goes berserk and haywire quite often........I guess the software is quite unstable ... Sometimes after opening the home page the phone strangely starts operating on its own.. The pages gets changing, sometimes the contacts gets clicked, phone calls get activated...once my phone was lying ideal and after i got a missed phone the phone automaticaly started went on a dial mode dialing the phone number from my call logs
Today suddenly the wifi got activated, the home page got rotating and kept changing....I mean the phone is lying in front of me and i am not even touching the phone and everything is happening on its own the phone going berserk......
Help .. has anybody else going through this same problem........
Today while i was browsing the twitter ...suddenly my twitter went overactive ...automatically getting clicked on send tweet tab and sending blank tweets....
Godd..........is it a ghostttttttttttt.... i am lost and pulling my hair.. never seen a phone behave like this in my 20 years of having a moble phone with me...
Click to expand...
Click to collapse
Dirty screen? have it if i touch my screen with water on my hands or flour. It stick to the protection and do like if I was touching the screen again and again until I clean it ^^
If I have to pick which Z Ultra C6802 firmware is the most stable, I will definitely go for the .475 firmware, without any doubt.
In all honesty, with the latest firmware updates, it feels more like a downgrade to me. With Optimised backlight always on, the colors of the display looks dull & faded.
If you untick Optimised backlight & restart your phone, then it will go haywire to the point that you wish you've never purchase it in the first place.
Sony has taken a step forward & 2 steps back with their latest firmware updates - Tell me What's the point of rolling out enhancements & new updates, at the expense of firmware stability?
paulodonfather said:
my Sony xperia z ultra goes berserk and haywire quite often........I guess the software is quite unstable ... Sometimes after opening the home page the phone strangely starts operating on its own.. The pages gets changing, sometimes the contacts gets clicked, phone calls get activated...once my phone was lying ideal and after i got a missed phone the phone automaticaly started went on a dial mode dialing the phone number from my call logs
Today suddenly the wifi got activated, the home page got rotating and kept changing....I mean the phone is lying in front of me and i am not even touching the phone and everything is happening on its own the phone going berserk......
Help .. has anybody else going through this same problem........
Today while i was browsing the twitter ...suddenly my twitter went overactive ...automatically getting clicked on send tweet tab and sending blank tweets....
Godd..........is it a ghostttttttttttt.... i am lost and pulling my hair.. never seen a phone behave like this in my 20 years of having a moble phone with me...
Click to expand...
Click to collapse
There must be dirt or water in the screen due to sweaty hands on you r screen causing this. I had the same pribelm. Lock the phone and wipe the screen with a neat cloth or paper. It will be gone.
Sent from my C6802 using xda app-developers app
paulodonfather said:
my Sony xperia z ultra goes berserk and haywire quite often........I guess the software is quite unstable ... Sometimes after opening the home page the phone strangely starts operating on its own.. The pages gets changing, sometimes the contacts gets clicked, phone calls get activated...once my phone was lying ideal and after i got a missed phone the phone automaticaly started went on a dial mode dialing the phone number from my call logs
Today suddenly the wifi got activated, the home page got rotating and kept changing....I mean the phone is lying in front of me and i am not even touching the phone and everything is happening on its own the phone going berserk......
Help .. has anybody else going through this same problem........
Today while i was browsing the twitter ...suddenly my twitter went overactive ...automatically getting clicked on send tweet tab and sending blank tweets....
Godd..........is it a ghostttttttttttt.... i am lost and pulling my hair.. never seen a phone behave like this in my 20 years of having a moble phone with me...
Click to expand...
Click to collapse
Sounds like a task for the exorcist
Seriously though this sounds like a nightmare and one I hope you soon resolve.
Regards
unstable xperia z ultra software
Tried everything damn thing you all guys asked me do.. even resetting it twice... nothing seems to work...... finally called the sony service center guys... well they admitted its a software issue and needs to be updated and quite strangely its a an update which they claim can be done only in the serivce center and not in my home thru pc companion nor over the air thru from my mobile....
Its sound quite strange to me and hearing for the first time about a software update which sony service center provides exclusively provides and which is no available to the end user..
Anyways i am quite exacerbated by the whole thing and finally decided to go back to my note 2 which i have still retained..
Sorry Xperia guys ...do u have think i have made a mistake by changing over to z ultra from note 2 .. or its a just a one of thing.... which should get settled by this sony service center upgrade...
sending it tomorrow, will keep you guys posted.........if it doesnt work even after this i guess i need to pop of my xperia
Tried everything damn thing you all guys asked me do.. even resetting it twice... nothing seems to work...... finally called the sony service center guys... well they admitted its a software issue and needs to be updated and quite strangely its a an update which they claim can be done only in the serivce center and not in my home thru pc companion nor over the air thru from my mobile....
Its sound quite strange to me and hearing for the first time about a software update which sony service center provides exclusively provides and which is no available to the end user..
Anyways i am quite exacerbated by the whole thing and finally decided to go back to my note 2 which i have still retained..
Sorry Xperia guys ...do u have think i have made a mistake by changing over to z ultra from note 2 .. or its a just a one of thing.... which should get settled by this sony service center upgrade...
sending it tomorrow, will keep you guys posted.........if it doesnt work even after this i guess i need to pop of my xperia
My guess is that they simply reflash the ROM. There is a new update out today BTW. Have you tried it?
Sent from my GT-N7000 using XDA Premium 4 mobile app
I get such thing when I pluged charger... but a normal reboot works for me
Sent from my C6802 using Tapatalk 4
xperia z ultra updated to firmware ending 532
my mobile just got returned from service center with the new firmware installed.... now to see if the bugs have dissappeared..
never imagined sony can release just a major high end phone with so much of bugs in it.
This is your bad luck. I never had any problems with Zu, now I,m on third firmware, I have changed the country code, rooted etc. And never had any problems with the phone. Maybe your problem is deeper than o simple firmware install, that is why they asked to send the phone to service. I guess it's just bad luck
Sent from my C6802 using XDA Premium 4 mobile app
I don't get it why has uk lte 4g sony ultra not received a single update?
jutley said:
I don't get it why has uk lte 4g sony ultra not received a single update?
Click to expand...
Click to collapse
Because it's already perfect.
Nah, i don't know. Maybe the updates are location based, i.e the models that got sold in Asia have some problems, and Sony is trying to fix them, and the "western" versions are from a newer batch and don't have these problems. Maybe Sony noticed something funky from the first batch, but then it was too late, so they went like "**** **** ****! Execute them updates!", and meanwhile in peaceful Europe - nothing. We got the good ones.
This is of course completely wrong and i have no idea what i'm talking about, but it could be. Could. But i doubt it. Yes. I doubt it. I'll stop now. Soon. OK, now.
usually, Restore factory setting can solve it
solution
Hi..my hp start crazy justnow..so try with reset with secret orange button (inside sim slot) with needle or pin.
Press along 5 second..till or hp was shutdown. Now my phone coming back to normal...
21st September 2013
So i bought my HTC one on 4th of July from T-Mobile, was hell of an adventure saw dead pixel on mine in 2 days and the colors were different to be honest better than all other HTC one's.. blacks were deeper, whites were whiter..but the dead pixel and phone being different was worrysome so i changed the phone ..T-mobile did it without much problems .. Fast fwd to 10 days back the phone started giving foce close on apps "Gmail has stopped working" .. "Whatsapp has stopped working" so on and so forth even when i was not using those apps .. this was accompanied by phone hanging at times ... then started the random reboots .. I sent the feedback and error reports to HTC .. the screen would hang after and during calls .. Then final and most imp thing the phone screen hung and i could not put it to sleep or restart .. tried several times .. Then did a soft reset by holding the power button and now when the phone turned on it was stuck on boot screen for 10 minutes ... i kept soft resetting and after some attempts it booted .. Airplane mode was on.. and it had the default wallpaper and lockscreen .. then when i unlocked the screen it did not ask for my pin but showed that the phone was asking for a password to access storage and showed two buttons DECRYPT and EMERGENCY CALL .. Upon my investigation I realized it is an hardware issue.. the phone is not able to access drive and thinks it is encrypted .. tried to factory reset too ..
The phone was completely stock..Unrooted and i did not touch the bootloader at all..
The only reason i am writing this is coz if any of you are facing this problem ..get your phone exchanged and claim warranty..
I took it to T-Mobile with the dercypt mode still showing .. they tried to restart it and then it would not turn back on .. hence if u see decrypt mode ..rush to your seller .. do not try to restart it .. .....
Enjoy your one .. I hope this was a problem unique to me .. I love HTC One.. Hope HTC knows what they are doing and the product quality has not deteriorated ...
Best
So you wrote all this just to say you exchanging your phone for a new one?
Cool story bro
Sent from my HTC One using xda app-developers app
shook187 said:
So you wrote all this just to say you exchanging your phone for a new one?
Cool story bro
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
No I wrote this story in a neutral way so that it should not look like I am giving bad name to HTC or T-Mobile .. they are doing their part .. If u read carefully u will know I have written how it all started .. and the symptoms that occurred .. so what I am doing here is telling people that when they see these symptoms .. Just go and change your set .. don't try to root or s-off to fix it as this is hardware issue not many people know about decrypt mode .. Also they will try to blame u by asking if you tried to root or hack your phone ..
Hello im new in the forum i have the worst problem in the world Constantly restarting Lg G2 mini after screen time out. A month ago i buyed my Lg G2 mini and i love it everything was perfect very fast and no problem good baterry everything one day i change the sim card with a friend to call , i put back mine and the is when i lock my phone or the screen timeout (2 min o how much you want) when the screen goes off it instantly get the lg logo and restarts i left my phone for 5 hours and it restarted till the baterry goes down and shut down.. i make 10 hard resets i loaded a new rom i tryied everything looked everywhere wrote to lg (no answer) i left the phone 1 month in warranty and nothing they told me the is nothing that we can do.... im totally desesperated i can work hours with it there is no problem in the moment i left the phone or lock it it restarts again and again . Sorry for my bad english i need help to save my phone pls pls pls if any one have an idea what it can be pls let me now i can make a youtube video.
Can you capture a log when the issue happens?
Sent from my D620R [Stock 4.4.2]
juaka13 said:
Hello im new in the forum i have the worst problem in the world Constantly restarting Lg G2 mini after screen time out. A month ago i buyed my Lg G2 mini and i love it everything was perfect very fast and no problem good baterry everything one day i change the sim card with a friend to call , i put back mine and the is when i lock my phone or the screen timeout (2 min o how much you want) when the screen goes off it instantly get the lg logo and restarts i left my phone for 5 hours and it restarted till the baterry goes down and shut down.. i make 10 hard resets i loaded a new rom i tryied everything looked everywhere wrote to lg (no answer) i left the phone 1 month in warranty and nothing they told me the is nothing that we can do.... im totally desesperated i can work hours with it there is no problem in the moment i left the phone or lock it it restarts again and again . Sorry for my bad english i need help to save my phone pls pls pls if any one have an idea what it can be pls let me now i can make a youtube video.
Click to expand...
Click to collapse
So you already tried the factory reset?
It is on stock rom?
Than send it in for warranty or bring it back to where you bought it and claim a new one.
Zaaap72 said:
So you already tried the factory reset?
It is on stock rom?
Than send it in for warranty or bring it back to where you bought it and claim a new one.
Click to expand...
Click to collapse
Thats the worse they cant give me a new one because they dont have the same phone they stopped selling them. I wrote to lg for assistance but no response.
juaka13 said:
Thats the worse they cant give me a new one because they dont have the same phone they stopped selling them. I wrote to lg for assistance but no response.
Click to expand...
Click to collapse
If they can't give you the same phone again, they have to repair it or refund you.
With the money you get you can buy what ever you like.
juaka13 said:
Hello im new in the forum i have the worst problem in the world Constantly restarting Lg G2 mini after screen time out. A month ago i buyed my Lg G2 mini and i love it everything was perfect very fast and no problem good baterry everything one day i change the sim card with a friend to call , i put back mine and the is when i lock my phone or the screen timeout (2 min o how much you want) when the screen goes off it instantly get the lg logo and restarts i left my phone for 5 hours and it restarted till the baterry goes down and shut down.. i make 10 hard resets i loaded a new rom i tryied everything looked everywhere wrote to lg (no answer) i left the phone 1 month in warranty and nothing they told me the is nothing that we can do.... im totally desesperated i can work hours with it there is no problem in the moment i left the phone or lock it it restarts again and again . Sorry for my bad english i need help to save my phone pls pls pls if any one have an idea what it can be pls let me now i can make a youtube video.
Click to expand...
Click to collapse
Did you solve your problem? Mine has the same problem.
I broke the digityzer and bought a new one. After i replace the touch screen it started rebooting when the screen time out.
I tried everything i can remember (swap new touch screen with old one / factory settings / disable knock code as suggested on other sites ) with no luck.
Searching the web i found many people with this problem. Any help or info would be appreciated.
Did anybody solve the problem. I have the same issue after digitizer replacement.
Same issue
after many years, is there any update regard on this issue