Hey everyone. I recently bought a used HTC Evo 4G LTE and signed up for Straight Talk using the CDMA Bring Your Own Phone activation kit. Everything works great, but I keep losing 4G LTE. I'll get it for a week after calling the Straight Talk peope up. They have me turn the phone off, they do something on their end, I turn my phone back on, and update the profile and bam, 4G LTE. This only lasts for maybe a week until I have to call again to get 4G going again. I am on Viper4G 3.1.7. Could this be why I keep losing 4G? I don't know. Any help on this matter would be so appreciated. Straight Talk customer service can only get me so far. I thank you.
-Kristopher
I would like to know the answer to this too. I'm planning on switching in a month and would like to cover all bases before going in
Can you share what you asked when calling Straight Talk or know what they did on their end? I have the same phone, but lost 4G completely when activating with Straight Talk. All I get is 3G. I've called support twice, and all they tell me is that it's my phone and I need to contact Sprint.
Had 4G when my service with Ting stopped, had 4G when my phone was trying to activate with Straight Talk (no provider), but not after activation.
Any help here regarding what they did on their end would be greatly appreciated.
Thanks.
Related
any one have this? i did a ##3282#hands ffree failed but now it says welcome to verizon wireless....im so confused am i on some imaginary plan with verizon?
d1eharddan said:
any one have this? i did a ##3282#hands ffree failed but now it says welcome to verizon wireless....im so confused am i on some imaginary plan with verizon?
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That's odd. Had you messed around with changing your PRL at all? With QPST? That is the only time I've ever heard of getting a verizon customer service is if you were on a Verizon PRL, to force roam. I think it was PRL 00001 or something like that. If not, then I truly have not a clue..
I had this problem when i rooted. I was dog sitting and I roam in and out alot here. I couldnt call sprint to save my life after the Error 16 code because it was roaming. Turn roaming off and call sprint then, worked for me
i had same thing no error 16. i rooted and s-off
worked perfect all worked fine. i went to my inlaws today where i was roaming. no 3G at all and when i tried a call i got the welcome to verizon your phone is authenticated for the network. i ended up calling sprint took literally 3 minutes. pulled battery they re-provisioned it. put battery back in all fixed. idk wtf happened it worked great at home. roam was bunk. now roams fine.
Lately I have noticed my phone going into roaming mode a lot. Sitting in my house today it went into roam. I live in town and get a good 4G signal when I turn it on. I should not be roaming. Here and there running around town I go into roaming too. If I try to make a call it tells me welcome to Verizon this account can not ne authenticated. it won't let me make a call. Now I know we roam on verizons towers but if i can't make a call when i actually need to because I am roaming I am gonna be pissed. If i try to send a text it gives me an error 64 as well. I have been rooted for about a month or longer and just started having problems.
My thought is it is some sort of security thing sprint has been doing to crack down on rooted devices that are forced to roam. I am not forcing mine into roam and have no intention to. Is there any suggestions I can try to keep from going into roam so much.
I live around Austin tx. Anyone else notice more roaming lately?
Sent from my PG86100 using XDA App
I had the same exact problem and searched for a solution for months. Call sprint, ignore everything they try to do to fix it and request an hlr refresh (or reload, reset, etc....). It's the only solution I found and is very easy provided you get the right rep. I've also heard its easier doing this over sprint chat on their website. Hope this helps!
There is a thread in the general section that has a few prls up. I had to switch mine a few times to get good signal back.
I know there are a few towers down in my area because of the storm. Sprint is taking their sweet time fixing them as well. I called a few times to submit a ticket and they always say they will call me back within 24-72 hours and never do. I always have to call back. Really bad customer service if you ask me! Sprint's network right now is a joke! It can't compare to Verizon or ATT in my area.
oohaylima said:
There is a thread in the general section that has a few prls up. I had to switch mine a few times to get good signal back.
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What area are u in and which one worked best for u
Sent from my PG86100 using XDA App
I live in Fort Leonard Wood. 1115 worked best for me.
I have been having this problem as well. After about 2 weeks of constant phone calls to Sprint, multiple CHLR resets, and even an exhange, the new 1 does the same thing. It will work for a few days, then I'll go into a roaming area, and whamo, the Verizon lady tells me my phone cannot be authenticated! Funny thing is my original 4G, never roams in these areas, and when it does, it roams perfectly well...
Just wondering if you do, what prl you may be using or radio. I just got mine yesterday and put it on Verizon and I love the phone. I lose 3G at my house sometimes but for some reason Verizon has always been that spotty for me so there may be no cure....Sprint isn't the best either at my house. The best believe it or not is AT&T. Everywhere else though usually Verizon has the best service around my town. I live in Virginia. Input would be greatly appreciated.
alnova1 said:
Just wondering if you do, what prl you may be using or radio. I just got mine yesterday and put it on Verizon and I love the phone. I lose 3G at my house sometimes but for some reason Verizon has always been that spotty for me so there may be no cure....Sprint isn't the best either at my house. The best believe it or not is AT&T. Everywhere else though usually Verizon has the best service around my town. I live in Virginia. Input would be greatly appreciated.
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did u flash it your self?? or have it done???
evo401 said:
did u flash it your self?? or have it done???
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I did it myself. I have done many. When I had Verizon postpaid I had a bad signal where I lived but having a signal in the sticks outweighed the cons. I live in the city thats the weird thing but I did a lot of work that was in rural areas so having a signal was needed.
alnova1 said:
I did it myself. I have done many. When I had Verizon postpaid I had a bad signal where I lived but having a signal in the sticks outweighed the cons. I live in the city thats the weird thing but I did a lot of work that was in rural areas so having a signal was needed.
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so say i have my lte flashed to verizon prepaid will data work for me like 3g it works fine and everything else?? cause im really thinking about having it done.. i hate paying 100 a month..
evo401 said:
so say i have my lte flashed to verizon prepaid will data work for me like 3g it works fine and everything else?? cause im really thinking about having it done.. i hate paying 100 a month..
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Yes if it's done right you will have 3G and everything working. In my area Verizon is also much faster than Boost Mobile.
alnova1 said:
Yes if it's done right you will have 3G and everything working. In my area Verizon is also much faster than Boost Mobile.
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I flashed mine today this sh!t is lightning fast 2mbs download and a processor that can handle it (orlando florida prl 000001) I have everything working but I'm wondering if anyone was able to get mms to work naitively. I'm using the verizon messages app from verizon. I don't have a problem with it except how ugly the icon and ui is. Plus I wanna be able to use the native app.
Can you help me
alnova1 said:
Just wondering if you do, what prl you may be using or radio. I just got mine yesterday and put it on Verizon and I love the phone. I lose 3G at my house sometimes but for some reason Verizon has always been that spotty for me so there may be no cure....Sprint isn't the best either at my house. The best believe it or not is AT&T. Everywhere else though usually Verizon has the best service around my town. I live in Virginia. Input would be greatly appreciated.
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Hello I have a sprint htc evo 4g that i want to put on the verizon prepaid. I have the CDMA worshop. I just would really appreciate maybe a guide of how to do this?? If you know anyone you could point me in the right direction that would be great. I have done this before with this phone but we are outta the metro pcs home area and i have a vanity number for my business so i have to keep this number. I have flashed this phone once but i couldnt get the mms and internet to work. If would help me that would be greatly appreciated
thanks
Hey guys,
Quick thought and a question:
1. I have the LTE rocking on Page Plus, also a Verizon service. For those considering the Verizon network over Sprint's, consider Page Plus over Verizon PP for two reasons:
A. Avoid illegality of ESN cloning
B. Being kicked off the network for data abuse, cause they know those tiny, dumbphones aren't capable of such data usage
2. For those rocking these LTEs on VZW networks, even with the right MMS settings, can you guys confirm that when you get an MMS, you have to MANUALLY hit the download button to download the images? Instead of the phone automatically engaging the data to download the image, and then shutting the data off, much like all the native Verizon phones like the Rezound, for example?
Thanks for your help!
ProFragger said:
Hey guys,
Quick thought and a question:
1. I have the LTE rocking on Page Plus, also a Verizon service. For those considering the Verizon network over Sprint's, consider Page Plus over Verizon PP for two reasons:
A. Avoid illegality of ESN cloning
B. Being kicked off the network for data abuse, cause they know those tiny, dumbphones aren't capable of such data usage
2. For those rocking these LTEs on VZW networks, even with the right MMS settings, can you guys confirm that when you get an MMS, you have to MANUALLY hit the download button to download the images? Instead of the phone automatically engaging the data to download the image, and then shutting the data off, much like all the native Verizon phones like the Rezound, for example?
Thanks for your help!
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whats page plus?? never heard of it before?
evo401 said:
whats page plus?? never heard of it before?
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Not trying to be a smarta$$ at all here, bud, but Google is your friend on that one . So much you can find out about it, if you Google it.
But simply stated, it's an MVNO that runs on the Verizon network... Decent support, and service for reasonable price...
can i flash it to metro? if so how
VZW prepay on a 4g?
I keep hearing how some ppl have their Verizon 4g phone on the Verizon prepaid service and I need to know how I get that to happen for me. I have a droid bionic with a 4g sim but I use the VZW prepay bc I don't use my cell but about 1/2 the month (dead area for cell phone coverage in the sticks where I live) so I don't want contract pricing. I've been using one of the Verizon prepay phones but they just aren't up to par for me and I love the droids. Somebody please tell me how I get this to work?!?! I've tried transferring my service myself online to the 4g sim but of course that doesn't work and you can't even get a Verizon rep to even discuss it. Is it a matter of getting a different kind of sim for the phone, i.e. a 3g sim if they even exist in the VZW world. Is there such a thing as a prepaid sim versus a contract sim? I'm lost!
I've had my Evo LTE since launch, and have had call issues since the beginning. I came from the OG Evo, and knew Sprint had bad coverage in some areas around me; but this has been much much worse. I would say 4 out 5 calls drop immediately upon connection. I will have half or more signal when I call and as soon as it connects it drops off and I look and there are 0 bars. Oh, I'm also not in a town which has the updated network/LTE. I had done the HTC Unlock immediately, so I was nervous about trying to take my phone back. But thanks to this amazing guide, I can get it back to stock. Has anyone else had issues like this fixed by getting a new phone?
My main question is who do I take it back to? I have the BB Black Tie insurance, so I was thinking that would be easiest/quickest exchange. But I wasn't sure how they would react since there is nothing visibly wrong with the phone. And I'm sure as soon as I get in Best Buy it will work flawlessly .
are you in an area that is currently undergoing Network vision updates? In my area (Chicago suburbs), sprint acknowledged that the NV upgrades were causing problems.
I constantly get "no data connection" when I have 3 bars (not roaming) :/
have try doing a service reset? ##72786#
HTC EVO LTE
iamkoza said:
are you in an area that is currently undergoing Network vision updates? In my area (Chicago suburbs), sprint acknowledged that the NV upgrades were causing problems.
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No, I'm in Oklahoma and we don't even have a date for the upgrades yet .
luisrod03 said:
have try doing a service reset? ##72786#
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I have not. I'm assuming it's okay to do this running S-Off and custom Rom (CM10)?
I have also noticed terrible 3G speeds, much much worse than my OG Evo.
stewie63 said:
No, I'm in Oklahoma and we don't even have a date for the upgrades yet .
I have not. I'm assuming it's okay to do this running S-Off and custom Rom (CM10)?
I have also noticed terrible 3G speeds, much much worse than my OG Evo.
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yeah its ok....the ##72786# it's going to reset your data and voice...as soon as you put the ##72786# on your phone is going to ask for the msl enter it then press menu and reset....your phone is going to reboot and run the hands-free activation...just let it run and test it out see if it works
HTC EVO LTE
What part of Oklahoma?
Sent from my EVO using xda app-developers app
Tulsa
I'm in north okc and have the exact same issue. I've been in numerous lengthy phone calls with sprint about this and I'm on my second phone to no avail. My girls phone is the same. This phone does not like the okc area whatsoever. I remember my 3d was the same. I am currently at the point of leaving sprint for this. I love this phone but its driving me crazy. And let's not get into peak hours data drop.... I'm so frustrated with sprint right now.
Sent from my EVO using Tapatalk 2
Well, I think I'm going to go back full stock tomorrow and run it by a Sprint repair store. Guys in IRC channel recommended I have them check my radios. I work with a guy who has a Samsung on Sprint and doesn't have great signal, but better than mine! I'm so torn right now, I know if i switched to Verizon I'd have great LTE signal all over town, but I wanted to support Sprint and see if they could fix their network. Now I'm regretting it but stuck in contract. But then again if I were to switch, there aren't really any phones I'm interested in on Verizon...
I love this phone but, I am.pissed and tired of repair stores, and sprint technical, and supervisors, and credits. They can see that most of my disconnects are device related and still won't switch me to another device or something. I really don't even want to switch. But, I totally believe its network being upgraded and this device is designed for something other than what's offered in my area.
Sent from my EVO using Tapatalk 2
lawnguy said:
I love this phone but, I am.pissed and tired of repair stores, and sprint technical, and supervisors, and credits. They can see that most of my disconnects are device related and still won't switch me to another device or something. I really don't even want to switch. But, I totally believe its network being upgraded and this device is designed for something other than what's offered in my area.
Sent from my EVO using Tapatalk 2
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Send it in to htc and have them fix it. They warranty it for a year.
I had one that dropped calls but my second one is perfect.
Well, I'm going to try to get to the Sprint store later this afternoon. Will update here with result. If it's just their **** network, think they might let me out of contract if I ***** enough? If they do, then where do I go? I freaking love this phone, but if it can't make phone calls I can't keep it...
--Update--
I went to a Sprint store on Saturday to see what they said. As soon as I mentioned dropped calls and crappy speeds he started apologizing. Evidently they have begun the network update in Oklahoma, which means that a lot of towers are down or not at normal capacity. He said this has been going on most of the year and that the network should be back at normal capacity by the end of the year. He also said he had heard LTE by June-July of 2013, but was just a rumor. He reset my profile and PRL and said it might help. I'm going to stick it out as of now and hope they can produce a solid LTE network. I do really love Sprint and their fight for unlimited data, just hope they keep it up.
Dropped Calls
I, too, have had terrible luck with calls dropping with this phone. I was on the OG EVO and did not have these issues at all. From looking at this site s4gru.com I do not believe that my area (Indy) should be under any network updating as of yet. However, it also looks like Oklahoma should not be, either - so maybe they started early
In the end...my old EVO did not have issues up to the day I upgraded, and the new EVO has had issues since day 1. I do not believe this is a network issue, but more of a hardware/radio/phone design issue. I hoped the newest updates (including radio) would help, but I am still dropping calls way too often.
Evo 4g late running stable cm10. Made calls and used data on the way to work but eventually lost the ability to do either. WiFi still works but no calls or mobile data. Any suggestions?
richard head said:
Evo 4g late running stable cm10. Made calls and used data on the way to work but eventually lost the ability to do either. WiFi still works but no calls or mobile data. Any suggestions?
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Well I spent an hour and a half with Sprint online this morning activating (well long story but its my EVO LTE). I can make call and texts but have no mobile network (3G or LTE). I have changed all settings using the ##3828# and still nothing. reactivated the phone twice and still nothing.
The Sprint rep told me that there is not much else they can do for me and directed me to call Tech Support. Great so I have a HTC EVO WiFi.
I wish I could help buddy, just wanted to let you know you are not alone.
Mind you at my same desk I had a EVO Shift, EVO 4G, and S2 all that were able to get 3G and WiMax perfectly.
Cherokee4Life said:
Well I spent an hour and a half with Sprint online this morning activating (well long story but its my EVO LTE). I can make call and texts but have no mobile network (3G or LTE). I have changed all settings using the ##3828# and still nothing. reactivated the phone twice and still nothing.
The Sprint rep told me that there is not much else they can do for me and directed me to call Tech Support. Great so I have a HTC EVO WiFi.
I wish I could help buddy, just wanted to let you know you are not alone.
Mind you at my same desk I had a EVO Shift, EVO 4G, and S2 all that were able to get 3G and WiMax perfectly.
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yeah just re installed the latest gapps to get the google sync to work and now my internet stopped working
im running cm10. for the past week.
I have wifi at my house and work, so i make it work. god forbid i need the gps and data while in the car!!! rofl.
Anyone know why the wifi is so troublesome? I got to spam connect like 20 times to try and connect to this one hotspot. only my evo. I miss my samsung epic
By tghe way, i am saying that i dont have any 3g or 2g data.
Have you tried flashing a sense rom and see if it works? Or once there refresh prl and profile?
Then wipe everything and flash cm10 again.
Sent from my PC36100 using xda app-developers app