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my htc hero is all scuffed round the edges
is there any way to replace the plastic or get a cover up
or if worst comes to worst what will activate the warranty so they send me a new device?
nuke it in the microwave, that will **** it up lol
Suck it up and buy a new phone then. There is no way your provider should ship you a new phone. Every dollar they spend on a bogus claim is two dollars they have to get back from other subscribers.
If you really must, then tell them your mother washed your jeans with the phone in it. Stick to your story.
Well, it's irrelevant for the warranty whether his mother washed the Hero or i he damaged it some other way. In any case it's NOT a case for warranty and andyp123 should be ashamed for breaking his phone and then wanting someone else to replace it.
There are insurance policies for that... of course you have to buy them when you get the device, not when it's broken already.
i havent broken it, did any of you actually answer my original question about the scratches?
andyp123 said:
i havent broken it, did any of you actually answer my original question about the scratches?
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You can buy a case or a phone skin to hide the marks.
+1 for buying a case.
A full refurb will cost you just over £100 for the hero. and if you send it in with cosmetic damage, and try and screw it up some other way, it's probably come up as out of warranty anyway.
Ok I've had so much problems. I pretty much cracked my screen (Verizon will charge me so no replacement) and then bought a replacement screen and had a store put it on for me. Then the led lights started showing up on the bottom below buttons in white and dust behind screen. So I decided to take a replacement from Verizon but then they said no cause warrenty sticker was "altered". So then I took back to the store that fixed the screen to fix the led problem and they said we can't cause u bought the screen without the LEDs and the orgional LEDs broke.
So I need someone if they could take an hd close up of there rezound warrenty sticker print it and glue it on. I do not care I will take the risk so I can replace at Verizon
You're basically asking someone to aid you in fraud which is a misdemeanor and felony in some states...
Cares said:
You're basically asking someone to aid you in fraud which is a misdemeanor and felony in some states...
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LOL well you can buy void stickers on ebay for HTC phones, so I dont think it would be a fraud but ours is green and the ones on ebay are black unless verizon does care what the color is just if the sticker is there.
Just because you can buy something on eBay doesn't make your action legal. You could legally buy VOID stickers for purposes other than commuting fraud against the manufacturer.
Cares said:
Just because you can buy something on eBay doesn't make your action legal. You could legally buy VOID stickers for purposes other than commuting fraud against the manufacturer.
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True
*Warranty. Fraud more?
White and black letters
Sent from my ADR6425LVW using xda premium
I would take a pic of my warranty sticker for you. But I can't get the lens on my phones camera to twist around that direction. Sry
Roastednuts said:
I would take a pic of my warranty sticker for you. But I can't get the lens on my phones camera to twist around that direction. Sry
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Setup multiple mirrors to take a picture of it!
http://pages.ebay.com/link/?nav=item.view&id=251042021291
Sent from my ADR6425LVW using xda app-developers app
So here is the scenario:
last year i upgraded from the EVO 4g to the EVO 3D. with in the thirty days my phone had weird software issues so i got a brand new replacement for free through the store after talking with a sprint rep. two weeks after that i dropped the phone and the outer metal ring bent. i lived with it until about 2 months ago when i took it off completely. a month after that the phone refused to charge using a regular charger i had to connect wires to the battery and charge it that way.
i went into the store and told the sales lady it wouldn't charge she looked at the phone and said for me to call insurance to get a new phone because even though my issue was unrelated to the missing ring my phone was too badly damaged for her to touch it. (this is the same store where a year and a half ago i went to after i accidentally ran my phone over with my car "dont ask", they replaced it for free then.)
After the store visit i called sprint and spoke to one of their representatives and they sent me out a new phone for free. i noticed that the ring has a different design (i wonder why) but i have had this phone for 2 weeks and was about to go back to store because its a referb, the touch screen sucks and the bottom lights don't illuminate sometimes. right before i was going to bring it in for replacement it got wet and now im told they cant even open it for me so i can dry it off. the phone didn't turn on yesterday, today its okay. but i know i need a new touch screen at the very least as i can see layers of water in it.
to the question:
if i replaced the water indicators
1. the one on the battery
2. the one on the upper right hand corner
would they have to replace a phone that is visibly damaged by water even though the indicators don't show it? or could they just say no based upon what they see?
i know what i would be doing is morally and ethically wrong but i really do not care. so you can save your flaming for someone else.
if this doesn't work im going to have to replace the lcd screen my self.
First, good luck replacing the water sensors. Second, yes, they can still tell there was water even if you could replace the sensors. The board will show visible signs of water damage.
i know what i would be doing is morally and ethically wrong but i really do not care.
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It IS wrong. Water damage is not a hardware defect, and it not covered under the warranty. That's something YOU did to your phone, Sprint should not have to fit the bill to fix YOUR problem. That's what insurance is for. It's people like you that make everyone's rates go up.
alright thanks i'm going to replace the screen and what not myself, not because of what i am doing is wrong (i'm replacing the liquid damage indicators too) but i haven't taken a phone apart in a while and i'm looking for a challenge + it's cheaper for me to do that than claim insurance if they decided to check further than just looking at the indicators which they don't most of the time.
randomjon said:
alright thanks i'm going to replace the screen and what not myself, not because of what i am doing is wrong (i'm replacing the liquid damage indicators too) but i haven't taken a phone apart in a while and i'm looking for a challenge + it's cheaper for me to do that than claim insurance if they decided to check further than just looking at the indicators which they don't most of the time.
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Up here in the great white north ( Canada ) we don't have insurance available for our devices, replacement phones yah right, if you need a loner phone you pay $100, the only coverage we have is if the phone breaks itself, so count yourself lucky if you got 2 free phones:beer::beer::beer::beer:
Sent from my HTC EVO 3D X515m using xda premium
flashallthetime said:
Up here in the great white north ( Canada ) we don't have insurance available for our devices, replacement phones yah right, if you need a loner phone you pay $100, the only coverage we have is if the phone breaks itself, so count yourself lucky if you got 2 free phones:beer::beer::beer::beer:
Sent from my HTC EVO 3D X515m using xda premium
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Not when you factor in that you pay an additional 96 bucks a year just to have the coverage plus a hundred dollar deductible and a maximum of 3 claims a year. Just to replace a phone we can pay 125 for used off craigslist
p3tr0s said:
Not when you factor in that you pay an additional 96 bucks a year just to have the coverage plus a hundred dollar deductible and a maximum of 3 claims a year. Just to replace a phone we can pay 125 for used off craigslist
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Ok I would be happy to pay 96 bucks for coverage, if I break my phone well what our providers do is count how many months you have left on you contract, which is normal 3 years, and they want about 20 bucks for each month left on your contract plus the cost of a new phone, average cost $ 900 . They bend us over up here and give it to us really good, that's why we all whimper up here.
This threads title: "Is it possible to Defraud my insurance"
Really bro?
flashallthetime said:
Ok I would be happy to pay 96 bucks for coverage, if I break my phone well what our providers do is count how many months you have left on you contract, which is normal 3 years, and they want about 20 bucks for each month left on your contract plus the cost of a new phone, average cost $ 900 . They bend us over up here and give it to us really good, that's why we all whimper up here.
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You can't buy one used? Thats why I use Craigslist... I can get a used 3d for like 125-150. Granted our prices are probably a lower on the used market as well. Plus our contracts are only 2 years....
xblackvalorx said:
This threads title: "Is it possible to Defraud my insurance"
Really bro?
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NOT REALLY BRO. water damage is covered under insurance, i'm trying to avoid making a claim to the insurance altogether. i don't want to pay them 100 bucks for a new phone, the only reason i pay for the insurance is for sprint to fix the phone when it breaks or if it is stolen. which has never been a problem before. i want to know under what circumstances will sprint replace a phone with water damage for free.
I know when i was with Verizon i got a free replacement with a water damaged phone because the damage to the phone was the physical charging port not connecting with the motherboard, and i proved that humidity could have caused the water damage indicators to show that the phone was water damaged. i had to argue for a while but it beats buying a new phone.
the point now is moot, seeing as how i'm going to fix the issue myself.
sucks about Canada though sorry to hear that.
i'm paying 96 dollars a year i should be entitled to a free replacement of the phone. or the company could set up insurance tiers, like car insurance. where you can eliminate your deductible but pay a little more per month for the insurance. i know i'm comparing apple to oranges but that's just my two cents.
p3tr0s said:
You can't buy one used? Thats why I use Craigslist... I can get a used 3d for like 125-150. Granted our prices are probably a lower on the used market as well. Plus our contracts are only 2 years....
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Craiglist or kijiji but again people will sell a used phone for $250, everything is more expensive up here, smaller population even though our dollar is at par.
Sent from my HTC EVO 3D X515m using xda premium
flashallthetime said:
Craiglist or kijiji but again people will sell a used phone for $250, everything is more expensive up here, smaller population even though our dollar is at par.
Sent from my HTC EVO 3D X515m using xda premium
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Yeah but you have free healthcare and cleaner air. Not to mention lower population density and your Mounties are waaaaay cooler than our police.
randomjon said:
NOT REALLY BRO. water damage is covered under insurance, i'm trying to avoid making a claim to the insurance altogether. i don't want to pay them 100 bucks for a new phone, the only reason i pay for the insurance is for sprint to fix the phone when it breaks or if it is stolen. which has never been a problem before. i want to know under what circumstances will sprint replace a phone with water damage for free.
I know when i was with Verizon i got a free replacement with a water damaged phone because the damage to the phone was the physical charging port not connecting with the motherboard, and i proved that humidity could have caused the water damage indicators to show that the phone was water damaged. i had to argue for a while but it beats buying a new phone.
the point now is moot, seeing as how i'm going to fix the issue myself.
sucks about Canada though sorry to hear that.
i'm paying 96 dollars a year i should be entitled to a free replacement of the phone. or the company could set up insurance tiers, like car insurance. where you can eliminate your deductible but pay a little more per month for the insurance. i know i'm comparing apple to oranges but that's just my two cents.
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To answer your question, Sprint Will NOT replace a phone that is liquid damage.
Since you dont know how insurance works heres a brief breakdown.
You pay for your insurance and it allows the local sprint stores to
NOT CHARGE YOU to replace a device under manufacturers warranty.
Lost, Damaged, Stolen, Water are all covered by Asurion and you have to pay a deductible to have the device replaced.
I agree with several of these other people who have replied, your looking for a way to defraud Sprint and the Insurance company.
Take some responsibility, you got the phone wet, deal with it the right way and file a claim and pay the deductible.
Wish i worked for sprint so i could flag your account.
I do work for sprint, and saying because you pay 96 a year your "entitled" for a free phone?
Insurance has NEVER worked that way for smart phones. You pay your deductible as you were told when you pay for the insurance protection.
If you don't like it, don't pay an extra 100 a year.
IAmSixNine said:
To answer your question, Sprint Will NOT replace a phone that is liquid damage.
Since you dont know how insurance works heres a brief breakdown.
You pay for your insurance and it allows the local sprint stores to
NOT CHARGE YOU to replace a device under manufacturers warranty.
Lost, Damaged, Stolen, Water are all covered by Asurion and you have to pay a deductible to have the device replaced.
I agree with several of these other people who have replied, your looking for a way to defraud Sprint and the Insurance company.
Take some responsibility, you got the phone wet, deal with it the right way and file a claim and pay the deductible.
Wish i worked for sprint so i could flag your account.
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i'm aware of how the insurance works. again i wouldn't be defrauding the insurance because there would be no claim to insurance. i would be defrauding sprint. but again the point is moot i'm going with the cheaper option and repairing it myself.
scariola said:
I do work for sprint, and saying because you pay 96 a year your "entitled" for a free phone?
Insurance has NEVER worked that way for smart phones. You pay your deductible as you were told when you pay for the insurance protection.
If you don't like it, don't pay an extra 100 a year.
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Click to collapse
I'm pretty sure the only reason he was looking to "defraud" sprint was because they sent him a faulty refurb with a bad screen in the first place... It just sucks because he dropped in in water before he could take it back in. Phone still works but the screen is even more messed up now.
randomjon said:
i'm aware of how the insurance works. again i wouldn't be defrauding the insurance because there would be no claim to insurance. i would be defrauding sprint. but again the point is moot i'm going with the cheaper option and repairing it myself.
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You don't know how your insurance works. The Sprint store is part of the insurance. The stuff that sprint takes care of are general warranty issues. Whose warranty is it? HTCs. Part of your 8 bucks goes to asurion to insure against loss, theft, damage, water... the other part goes to sprint to pay for the service they provide you by not making you send your warranty issue phone to HTC for repair. So by trying to claim that this is a warranty issue you are, in fact, defrauding your insurance.
Take some personal responsibility for your actions.
Drachen808 said:
You don't know how your insurance works. The Sprint store is part of the insurance. The stuff that sprint takes care of are general warranty issues. Whose warranty is it? HTCs. Part of your 8 bucks goes to asurion to insure against loss, theft, damage, water... the other part goes to sprint to pay for the service they provide you by not making you send your warranty issue phone to HTC for repair. So by trying to claim that this is a warranty issue you are, in fact, defrauding your insurance.
Take some personal responsibility for your actions.
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I used to sell phones for sprint, i am aware of how the insurance works.
Refer to the post above yours he basically described my situation in a nut shell.
I had issues with the touch screen's sensitivity and buttons along the bottom not illuminating prior to the water damage.
Water Damage.. no problem.. major physical damage, big problem
I can almost guarantee Sprint would replace a water damaged phone given you replace the indicators. I live on the water and I have defrauded rogers on multiple occasions (dont care, i would gladly burn the place dont and not feel an once of remorse for those wallet gougers)... But unhidable physical damage will never fly in tier eyes.. yourr screwed.. use the insurance you pay for and take it easy on your poor phones
I can almost guarantee Sprint would replace a water damaged phone given you replace the indicators
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Again, if the board is water damaged, there are many signs that a tech can tell it has been exposed.
My two cents. Sprint is horrible to their customers, asurion is a joke. The phones they send are almost always broken very soon after you get them and being without a phone while they decide whether the poop phone they sent you is poop, is even worse. Yes what he's doing is wrong but more power to him.
Sent from my PG86100 using xda app-developers app
Well after having my z ultra for a month I decided to go nearly case less (have the Incipio Watson case) using a thin case, I managed to crack the glass over the screen in my pocket which renders the entire phone useless. I do realize that it was my fault for going without a case and not being extremely careful. But now that this has happened to me I want to let you guys know the after effects. Like I said I only cracked the top layer glass but due to design the touch sensitive portion also is damaged. They sandwiched the glass, digitizer, and lcd together as one unit with the digitizer glued directly to the glass so once cracked the entire phone has to be disassembled and glass, digitizer, and lcd has to be replaced as a assembly ($250us). This is not a cheap repair and I've found one aftermarket online repair shop that's charging $300us to fix with no guarantees. And they don't say whether it will still be water proof after repair. I called Sony before they announced the phone here and they told me due to the fact that it isn't offered here they would have to send the phone to the country of origin for repair and it could take a month or two before it returns. And they didn't have a firm cost of repair but $189 normal phone cost. I think due to the thinness of the phone made it extremely fragile with super thin glass (which is how I think they managed the use of metals as stylus) covering the screen. So I recommend getting protection that adds rigidity and screen protection or getting added warranty coverage to the phone to avoid my bad luck.
If something goes wrong with my ultra I will run it over with my car and use my home insurance. 100$ and i get a new one. Here in Sweden it's called "bad luck" insurance
Sent from my C6833 using Tapatalk 4
Reb0rn said:
If something goes wrong with my ultra I will run it over with my car and use my home insurance. 100$ and i get a new one. Here in Sweden it's called "bad luck" insurance
Sent from my C6833 using Tapatalk 4
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Lmao
Sent from my C6806 using XDA Premium 4 mobile app
so do u think its worth it to get the $80 2-year insurance that the sony store offered me?
poisonsushi319 said:
so do u think its worth it to get the $80 2-year insurance that the sony store offered me?
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I wish I had waited and got the lte version and insurance but it was looking like they weren't gonna release the beast for America. I hope now it'll be a quick turn around fix now tho. But considering getting the lte version with insurance.
Did you crack it from pocket pressure or something hit it? Was your phone screen facing outwards?
u misses out the most important thing ppl came to this kinda of post to see
everything u said was aleady clear by your title
so
we re all here to see,,,,
How did you break it ?
hutchins said:
Well after having my z ultra for a month I decided to go nearly case less (have the Incipio Watson case) using a thin case, I managed to crack the glass over the screen in my pocket which renders the entire phone useless. I do realize that it was my fault for going without a case and not being extremely careful. But now that this has happened to me I want to let you guys know the after effects. Like I said I only cracked the top layer glass but due to design the touch sensitive portion also is damaged. They sandwiched the glass, digitizer, and lcd together as one unit with the digitizer glued directly to the glass so once cracked the entire phone has to be disassembled and glass, digitizer, and lcd has to be replaced as a assembly ($250us). This is not a cheap repair and I've found one aftermarket online repair shop that's charging $300us to fix with no guarantees. And they don't say whether it will still be water proof after repair. I called Sony before they announced the phone here and they told me due to the fact that it isn't offered here they would have to send the phone to the country of origin for repair and it could take a month or two before it returns. And they didn't have a firm cost of repair but $189 normal phone cost. I think due to the thinness of the phone made it extremely fragile with super thin glass (which is how I think they managed the use of metals as stylus) covering the screen. So I recommend getting protection that adds rigidity and screen protection or getting added warranty coverage to the phone to avoid my bad luck.
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Just to let you know, while looking on the brando site, I noticed they had Z ultra replacement screens for $150.... Don't know their quality, etc... but I did see them...
I only have a Skinomi clear skin on mine. Front pocket, back pocket daily phone. Even the hood of my car dropped on it while using it doing a repair. No issues here pretty tough. Although I was sure I cracked it after that incident.
Yeah, I'm on the same boat.. How tf did it break?
alias3800 said:
Yeah, I'm on the same boat.. How tf did it break?
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Had it in the pocket screen faced towards my leg in a squatted position (wasn't thinking and frustrated at the same time from work) and cracked it from pressure/flexing presumably since all cracks stem from single crack at edge. What's crazy is that it seems to still be cracking even though im not using it. Have pictures in tow.
Did you squat really low? or like sitting down position kind of squat? Did you feel the pressure on in your pocket?
I have the phone as well and I only have a gel case, but I'm always scared to sit down with it cause I feel a bit of pressure when I do.
I don't wear skinny jeans, just regular straight jeans.
just bought my 2 year insurance from sony.
poisonsushi319 said:
just bought my 2 year insurance from sony.
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What is the clause for the insurance ...like is accidental covered >> and how long do you have to decide when to get the insurnace ??
I have insuarance for one year. Here, in Spain, there is one for 69 euros. I have it for my Note 2 also and they changed entire sceen to it, 225 euros if i had to pay but insuarance paid.
trooper1414 said:
What is the clause for the insurance ...like is accidental covered >> and how long do you have to decide when to get the insurnace ??
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its 2 years, u have 30 days from purchase date. it covers everything except stolen.
My Z2 is water damaged first ****y Sony guys told me that they will replace it but after 11 days they said that they will not replace my ****ing damaged Z2 and asked me to pay 80% of money so they can give me new Z2 now 1 month has already passed and i'm ****ed up...if same happended to anyone please suggest what have you done against them
jaivardhansingh1996 said:
My Z2 is water damaged first ****y Sony guys told me that they will replace it but after 11 days they said that they will not replace my ****ing damaged Z2 and asked me to pay 80% of money so they can give me new Z2 now 1 month has already passed and i'm ****ed up...if same happended to anyone please suggest what have you done against them
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They discontinued ADP for purchases after 1 st July. But still they should cover it under warranty for water damage.
Appreciate it brother
zadusimple said:
They discontinued ADP for purchases after 1 st July. But still they should cover it under warranty for water damage.
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But they are not replacing my device in standard warranty since it's water damaged...
jaivardhansingh1996 said:
But they are not replacing my device in standard warranty since it's water damaged...
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Ideally they should. Raise your voice and probably write email to top bosses. May be they will listen.
zadusimple said:
Ideally they should. Raise your voice and probably write email to top bosses. May be they will listen.
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But I don't know where to start from really it's to shame for brand like Sony
jaivardhansingh1996 said:
But they are not replacing my device in standard warranty since it's water damaged...
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zadusimple said:
Ideally they should. Raise your voice and probably write email to top bosses. May be they will listen.
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Click to collapse
Sorry about ur phone mate but as far as I know, Water Damage isn't covered by Sony's Standard Warranty, because what if your flaps were open? I am sure your flaps weren't open, but that is what they would tell you. Because they can!
If Sony covered water damage, every person with a water damaged phone due to carelessness of not closing the flaps will cry foul and request for their phones to be fixed for free. And how many phones do you think Sony would fix for free every day? All over the world. And not just the Z2, other devices too. So... Thousands?
Bottomline, unless Sony makes a phone with all WaterProof ports, totally waterproof (No need for flaps). Then they will always have the option to chalk it down to your mistake. Sad! But True!
stanley08 said:
Sorry about ur phone mate but as far as I know, Water Damage isn't covered by Sony's Standard Warranty, because what if your flaps were open? I am sure your flaps weren't open, but that is what they would tell you. Because they can!
If Sony covered water damage, every person with a water damaged phone due to carelessness of not closing the flaps will cry foul and request for their phones to be fixed for free. And how many phones do you think Sony would fix for free every day? All over the world. And not just the Z2, other devices too. So... Thousands?
Bottomline, unless Sony makes a phone with all WaterProof ports, totally waterproof (No need for flaps). Then they will always have the option to chalk it down to your mistake. Sad! But True!
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I think they have a method to tell if flaps were open by looking into the white strip. If you can prove flaps were properly closed then you can claim warranty. I am not 100% sure about it though but I read it somewhere.
---------- Post added at 03:25 AM ---------- Previous post was at 03:23 AM ----------
jaivardhansingh1996 said:
But I don't know where to start from really it's to shame for brand like Sony
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Btw, what was your date of purchase and from where you bought your phone?
I got white version which seems to be facing problems from water
zadusimple said:
I think they have a method to tell if flaps were open by looking into the white strip. If you can prove flaps were properly closed then you can claim warranty. I am not 100% sure about it though but I read it somewhere.
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I got similar complains check this link https://talk.sonymobile.com/t5/Xper...ed-water-inside-with-flaps-closed/td-p/698615
jaivardhansingh1996 said:
I got similar complains check this link https://talk.sonymobile.com/t5/Xper...ed-water-inside-with-flaps-closed/td-p/698615
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If that's the case, then I am really sorry for you mate.
zadusimple said:
If that's the case, then I am really sorry for you mate.
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Ok then i have to register case against them...
yeah that`s why I bought mobile insurance yesterday from protectyourbubble.com for 5.99 month and 50 deductible, I have fixed my own phones before, but I decided I should get insurance just in case I drop my Z2 it`s slippery sucker or the flap seals don`t do there job of keeping water out.
2003vstrom said:
yeah that`s why I bought mobile insurance yesterday from protectyourbubble.com for 5.99 month and 50 deductible, I have fixed my own phones before, but I decided I should get insurance just in case I drop my Z2 it`s slippery sucker or the flap seals don`t do there job of keeping water out.
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That's a real good luck for you man but i'm fully ****ed up by Sony
Anybody please help...
Anybody please help me give me some real working advice what to do....HUGE TROUBLE:crying: