I recently had cracked my screen on my 3 week old M8. It was fully unlocked and everything. I performed all the steps to relock the bootloader and unroot it. But HTC still found out that I tampered with the firmware. So they didn't fix my screen. To speed this story up, that phone is out of commission until some parts can be found and repaired. I bought another M8 and this time I only want to root it and nothing else. I want to hook up my PS3 controller so I can play psx roms. Would it be discoverable if I full unroot if something happens to my phone again?
simpletona70 said:
I recently had cracked my screen on my 3 week old M8. It was fully unlocked and everything. I performed all the steps to relock the bootloader and unroot it. But HTC still found out that I tampered with the firmware. So they didn't fix my screen. To speed this story up, that phone is out of commission until some parts can be found and repaired. I bought another M8 and this time I only want to root it and nothing else. I want to hook up my PS3 controller so I can play psx roms. Would it be discoverable if I full unroot if something happens to my phone again?
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If you unlock your bootloader using HTC dev site your gonna void your warranty
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Hi all ,I really will like to know if I unlock my htc phone using HTC method ,and let's say my phone gets a problem ....will i be able to receive warrenty coverage even though I have not rooted it ???Please help ...thx a lot
Sent from my HTC EVO 3D X515m using XDA Premium App
As far as I understand if you use the HTC unlock method you loose your warranty.
http://m.engadget.com/default/article.do?artUrl=http://www.engadget.com/2011/08/03/htc-explains-official-bootloader-unlock-process-asks-you-to-sig/&category=classic&postPage=1
Yes and no, it all depends on the Sprint store. If it is a hardware issue then you may still be repaired under warranty. Any software issues will not be covered under warranty. The few people on here that did need a repair were required to return the phone back to stock and relock the hboot. The problem is the that is what the hboot will show, "Relocked" so any tech will be able to detect that you did unlock the bootloader at one time. Again, it recap, it all depends on your local Sprint store. Some will some will not.
So far I'm liking my HOX+ (AT&T), but want to unlock/root to get the full experience, backup with Titanium, delve into Tasker and BatteryXL, etc. However, I'm a relative newbie at this and need some help.
I understand you have to unlock the bootloader first, but so far the only way I've seen is through HTC Dev. Is that correct? And will that void my warranty? Or is it reversible in case I need to bring the phone back in for maintenance?
Or, will it not matter, because if I bring it in the AT&T Store staff won't bother to check? I did swap out my phone for a non-defective one on Tuesday and the dude didn't even turn it on or glance at it, just grabbed me a new one with a new SIM, so this may not matter. But before I go on I just wanted some reassurance that I can reverse this if need be.
Thanks in advance!
Technically, yes it does void your warranty. That said, I bought a One X in September, unlocked the bootloader and rooted it in October. Then when the X+ came out, I relocked the bootloader and flashed the RUU to return the device to stock, took it back to the AT&T store and got my X+.
If for some reason you ran into a super-anal AT&T employee, yes they could still check to see if it had been previously unlocked and the phone would show this evidence if they look at the bootloader. Highly, HIGHLY unlikely if you ask me though.
Thanks!
I'll look into rooting if I can figure out how! Anyone know how to do this on Mac?
911jason said:
Technically, yes it does void your warranty. That said, I bought a One X in September, unlocked the bootloader and rooted it in October. Then when the X+ came out, I relocked the bootloader and flashed the RUU to return the device to stock, took it back to the AT&T store and got my X+.
If for some reason you ran into a super-anal AT&T employee, yes they could still check to see if it had been previously unlocked and the phone would show this evidence if they look at the bootloader. Highly, HIGHLY unlikely if you ask me though.
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Exactly how you get around it! To be honest a few times i returned phones with only flashing the factory rom, left the phone unlocked and all, lol! I doubt the companies really look into it to see if you messed with it. Haven't heard 1 person returned a phone and getting denied because of root, unlocked bootloader, etc. I could be wrong but never heard of it myself...
911jason said:
Technically, yes it does void your warranty. That said, I bought a One X in September, unlocked the bootloader and rooted it in October. Then when the X+ came out, I relocked the bootloader and flashed the RUU to return the device to stock, took it back to the AT&T store and got my X+.
If for some reason you ran into a super-anal AT&T employee, yes they could still check to see if it had been previously unlocked and the phone would show this evidence if they look at the bootloader. Highly, HIGHLY unlikely if you ask me though.
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Rooting and unlocking alone only voids your warranty if you have a custom rom on your phone that caused the issue you had that broke it. I got that straight from a store managers mouth.
Sent from my HTC One X+ using Tapatalk 2
Has anyone done a warranty exchange after unlocking their device? Were you charged?
Sent from my HTC One X+ using Tapatalk 2
I brought my phone into Telus last week after re-locking and returning to stock by running the RUU, and just got a call yesterday letting me know that there is a charge due to unauthorized software installed or something. So yeah, unlocking pretty much voids the warranty.
I don't understand... How did you relock? Without being s-off isn't devunlock a perm thing?
Sent from my HTC One X+ using Tapatalk 2
atgmartin said:
I brought my phone into Telus last week after re-locking and returning to stock by running the RUU, and just got a call yesterday letting me know that there is a charge due to unauthorized software installed or something. So yeah, unlocking pretty much voids the warranty.
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Odd, I've had the exact opposite experience with Telus. I've had my phone unlocked since day one and I bought a extra charger off ebay and something must have been messed with it as I made sure the voltage and mah was correct. Upon plugging it into my phone it basically just fried the battery and maybe something on the board I never really got a real answer from Telus. I brought it into the store and they just took it even after I told the dude I had rooted it and stuff, he just said it's mostly up to HTC if they want to repair it and that he wouldn't say anything. A week later my phone came back and the replaced the battery, main board, and sim tray for some reason. I didn't get charged for anything but its probably because they couldn't even power it on to see.
devilsadidas said:
I don't understand... How did you relock? Without being s-off isn't devunlock a perm thing?
Sent from my HTC One X+ using Tapatalk 2
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Just run fastboot oem lock in command prompt and it is re-locked then suitable RUU can be run to return to stock.
Ah yes that is right it will just say tampered
Sent from my HTC One X+ using Tapatalk 2
I returned it to stock following Hasoon2000's guide in the stickied post:
http://forum.xda-developers.com/showpost.php?p=35897885&postcount=3
No dice, I'm picking up my phone and will either deal with the problem or replace soon.
Does anyone know if tmobile will warranty replace a unlocked device?
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handman29 said:
Does anyone know if tmobile will warranty replace a unlocked device?
Sent from my HTC One using xda app-developers app
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It appears to vary based on the store and who you happen to interface with.
The safest way is to do an S-Off, remove the tampered notice, modify the splash screen, and then lock it. But that is a lot of steps, some of them a bit risky if done wrong.
Unlocked as in carrier? If you bought it from tmo, then it should still be covered unless you did something else to void the warranty.If you mean bootloader, then that voids the warranty so you're probably gonna get hit with a fee, maybe on the back end.
FWIW, I had no trouble getting my last One replaced for a stuck pixel despite bootloader unlock. I took it to a store and had the rep there initiate the exchange, though I still had to receive the replacement in the mail since I bought it online. Before sending it in I just nandroided back to stock and flashed stock recovery and that was it. I was worried for a while that they would hit me with some extra fee because of my unlocked bootloader, but it's been over a month and nothing.
I'm guessing since I had a super-obvious hardware problem (stuck pixel) nobody bothered to do a thorough check., but getting S-OFF and fixing everything to look locked is probably safer.
I'm sending my HTC one m8 in for the one time free glass replacement. I have unlocked the boot loader and rooted the phone will they still do it for free or do I need to do something before I send it in?
Sent from my HTC One_M8 using XDA Free mobile app
They shouldn't care, but I would unroot phone and relock the boot loader just to be on the safe side. Relocking the phone will factory reset phone, but I would do that anyway regardless just so my personal stuff wasn't in someone else's possession.
stlracer said:
I'm sending my HTC one m8 in for the one time free glass replacement. I have unlocked the boot loader and rooted the phone will they still do it for free or do I need to do something before I send it in?
Sent from my HTC One_M8 using XDA Free mobile app
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I was told by an HTC chat representative that because I registered and downloaded the unlock code from HTC that this voided the warranty - all parts of it, including the Advantage Program. - I think this is terrible. Unlocking the bootloader has NOTHING to do with dropping the phone or replacing a broken part.
I hope you have good luck getting the glass replaced free under the program. Please keep us posted on what happens!
From what I have see, there have been mixed reports. Some folks with modded phone have had their screen fixed under Advantage, and some have been denied (HTC makes you pay for the repair?).
I would recommend return the phone to LOCKED (s-off required), return to s-on, and everything else stock, and hope for the best. If you unlocked by HTCDev.com, they have a record of you doing so by the phone's IMEI. So your chances are probably not great. If you unlocked the bootloader via sunshine, they should have no way of knowing the phone is modded if you return everything to stock.
Bootloader can say "relocked" and it will still be able to be fixed. If rooted and unlocked and non stock firmware/software/recovery then they will not fix based on my findings(repair center techs).
My screen malfunctioned and I had to send the phone in for replacement. I returned back to stock via RUU and relocked the bootloader, but left it S-Off. I did not get any grief from HTC. So far, I have left the new phone completely stock, but I'll likely unlock, root, and s-off at some point. ?
mbcastle said:
My screen malfunctioned and I had to send the phone in for replacement. I returned back to stock via RUU and relocked the bootloader, but left it S-Off. I did not get any grief from HTC. So far, I have left the new phone completely stock, but I'll likely unlock, root, and s-off at some point.
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Did you unlock the bootloader using HTC Dev, or via Sunshine/other?
DanGeorges said:
Did you unlock the bootloader using HTC Dev, or via Sunshine/other?
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I unlocked using HTC Dev, so they certainly have a record of it. Plus, mine said "relocked" on the bootloader screen.
I sent mine in around January 3rd with a relocked bootloader with no issues at all except for them breaking mt camera lens on the return shipment , this being after it got damaged on the way there... -_- but they dont care about the bootloader as far as I'm concerned
When I contacted HTC chat originally for my free screen replacement, I was unlocked and rooted, and they gave me the runaround about the warranty being voided (I unlocked through HTCdev).
I exited the chat, relocked the bootloader and flashed back to stock.
Went back into a new chat, they replaced it without a hitch. Well unless you consider the power button now being stuck on my new phone, so I need to send it back under warranty again, a hitch lol.
So apparently, if you contact them while rooted and unlocked, they may try to use it to void your warranty. But if you put it back to factory, you're showing them it's not a software issue from you messing with it (don't ask me how a cracked screen would be), so they give you no hassle.