My Z2 is water damaged first ****y Sony guys told me that they will replace it but after 11 days they said that they will not replace my ****ing damaged Z2 and asked me to pay 80% of money so they can give me new Z2 now 1 month has already passed and i'm ****ed up...if same happended to anyone please suggest what have you done against them
jaivardhansingh1996 said:
My Z2 is water damaged first ****y Sony guys told me that they will replace it but after 11 days they said that they will not replace my ****ing damaged Z2 and asked me to pay 80% of money so they can give me new Z2 now 1 month has already passed and i'm ****ed up...if same happended to anyone please suggest what have you done against them
Click to expand...
Click to collapse
They discontinued ADP for purchases after 1 st July. But still they should cover it under warranty for water damage.
Appreciate it brother
zadusimple said:
They discontinued ADP for purchases after 1 st July. But still they should cover it under warranty for water damage.
Click to expand...
Click to collapse
But they are not replacing my device in standard warranty since it's water damaged...
jaivardhansingh1996 said:
But they are not replacing my device in standard warranty since it's water damaged...
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Click to collapse
Ideally they should. Raise your voice and probably write email to top bosses. May be they will listen.
zadusimple said:
Ideally they should. Raise your voice and probably write email to top bosses. May be they will listen.
Click to expand...
Click to collapse
But I don't know where to start from really it's to shame for brand like Sony
jaivardhansingh1996 said:
But they are not replacing my device in standard warranty since it's water damaged...
Click to expand...
Click to collapse
zadusimple said:
Ideally they should. Raise your voice and probably write email to top bosses. May be they will listen.
Click to expand...
Click to collapse
Sorry about ur phone mate but as far as I know, Water Damage isn't covered by Sony's Standard Warranty, because what if your flaps were open? I am sure your flaps weren't open, but that is what they would tell you. Because they can!
If Sony covered water damage, every person with a water damaged phone due to carelessness of not closing the flaps will cry foul and request for their phones to be fixed for free. And how many phones do you think Sony would fix for free every day? All over the world. And not just the Z2, other devices too. So... Thousands?
Bottomline, unless Sony makes a phone with all WaterProof ports, totally waterproof (No need for flaps). Then they will always have the option to chalk it down to your mistake. Sad! But True!
stanley08 said:
Sorry about ur phone mate but as far as I know, Water Damage isn't covered by Sony's Standard Warranty, because what if your flaps were open? I am sure your flaps weren't open, but that is what they would tell you. Because they can!
If Sony covered water damage, every person with a water damaged phone due to carelessness of not closing the flaps will cry foul and request for their phones to be fixed for free. And how many phones do you think Sony would fix for free every day? All over the world. And not just the Z2, other devices too. So... Thousands?
Bottomline, unless Sony makes a phone with all WaterProof ports, totally waterproof (No need for flaps). Then they will always have the option to chalk it down to your mistake. Sad! But True!
Click to expand...
Click to collapse
I think they have a method to tell if flaps were open by looking into the white strip. If you can prove flaps were properly closed then you can claim warranty. I am not 100% sure about it though but I read it somewhere.
---------- Post added at 03:25 AM ---------- Previous post was at 03:23 AM ----------
jaivardhansingh1996 said:
But I don't know where to start from really it's to shame for brand like Sony
Click to expand...
Click to collapse
Btw, what was your date of purchase and from where you bought your phone?
I got white version which seems to be facing problems from water
zadusimple said:
I think they have a method to tell if flaps were open by looking into the white strip. If you can prove flaps were properly closed then you can claim warranty. I am not 100% sure about it though but I read it somewhere.
Click to expand...
Click to collapse
I got similar complains check this link https://talk.sonymobile.com/t5/Xper...ed-water-inside-with-flaps-closed/td-p/698615
jaivardhansingh1996 said:
I got similar complains check this link https://talk.sonymobile.com/t5/Xper...ed-water-inside-with-flaps-closed/td-p/698615
Click to expand...
Click to collapse
If that's the case, then I am really sorry for you mate.
zadusimple said:
If that's the case, then I am really sorry for you mate.
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Click to collapse
Ok then i have to register case against them...
yeah that`s why I bought mobile insurance yesterday from protectyourbubble.com for 5.99 month and 50 deductible, I have fixed my own phones before, but I decided I should get insurance just in case I drop my Z2 it`s slippery sucker or the flap seals don`t do there job of keeping water out.
2003vstrom said:
yeah that`s why I bought mobile insurance yesterday from protectyourbubble.com for 5.99 month and 50 deductible, I have fixed my own phones before, but I decided I should get insurance just in case I drop my Z2 it`s slippery sucker or the flap seals don`t do there job of keeping water out.
Click to expand...
Click to collapse
That's a real good luck for you man but i'm fully ****ed up by Sony
Anybody please help...
Anybody please help me give me some real working advice what to do....HUGE TROUBLE:crying:
Related
Hello all,
I am at wits end here. I have gone back and forth with att customer care, att coporate stores, and the mobile insurance company about whether or not the galaxy note would be covered if it had screen burn in. I have seen too many threads across the net on the note, and all other galaxy amoled phones that have gotten screen burnin and some folks get it replaced, and some can't and have to buy a screen. I really don't want to pay $250 for a screen replacement a few months after buying the note if that happens. Can anyone confirm whether or not this issue is covered for sure? Thanks for any help.
If you get screen burn just drop it in a cup of water and make up a cool story . . . lol.
Have you tried e-mailing some of the third party insurers and asking their policy on screen burn?
bestbuy covers everything with no deductible
LiquidArrogance said:
If you get screen burn just drop it in a cup of water and make up a cool story . . . lol.
Have you tried e-mailing some of the third party insurers and asking their policy on screen burn?
Click to expand...
Click to collapse
Funny you mention that cause I asked the guy so if I drop it and the screen breaks I can get it replaced right? "yes"
that might be a good option, screen burn? no problem, just drop it, hit it with a hammer lol
phillyrican said:
bestbuy covers everything with no deductible
Click to expand...
Click to collapse
No they do not...Please don't spread the wrong info..Besy Buy will NOT cover neglect like dropping it in water or running it over or losing it..
Best Buy insurance sucks!!
phillyrican said:
bestbuy covers everything with no deductible
Click to expand...
Click to collapse
Not lost / stolen phones
Sent from my SAMSUNG-SGH-I777 using Tapatalk
In my experience with my local device support center they will replace the phone for anything. I've gone through 6-7 captivates from either bricking or didn't like something. Ive had the rotation sensor die and being stuck on landscape the camera died GPS was **** (typical of cappy). I think I even replaced for a dead pixel or two. All replaced in the first year no questions asked. I've also gotten about 5 spare batteries from them, due to not getting satisfactory life out of what I had. Get the right people say the right thing and your all good.
Damaging it such as breakage by hammer will void any hope for getting it replaced. If you have burn in go to your device support center and get a replacement.
Sent from my GT-P7510 using xda premium
MrDSL said:
No they do not...Please don't spread the wrong info..Besy Buy will NOT cover neglect like dropping it in water or running it over or losing it..
Best Buy insurance sucks!!
Click to expand...
Click to collapse
You are wrong and right
Bestbuy will not cover lost/stolen but that whole water thing yea they will lol
---------- Post added at 02:25 PM ---------- Previous post was at 02:22 PM ----------
Maroon Mushroom said:
Not lost / stolen phones
Sent from my SAMSUNG-SGH-I777 using Tapatalk
Click to expand...
Click to collapse
You are right I never think about my phone getting lost or stolen and I think it's common sense to think that bestbuy won't cover lost/stolen phones because people would be coming in to bestbuy everyday saying there phone is lost or stolen lol
I didn't know they did water..I gotta have lost insurance myself cause I dropped my evo in the lake once and never found it.
MrDSL said:
No they do not...Please don't spread the wrong info..Besy Buy will NOT cover neglect like dropping it in water or running it over or losing it..
Best Buy insurance sucks!!
Click to expand...
Click to collapse
For someone that breaks their phone or drops it in water best buys protection is amazing. The no deductible thing is the kicker. The Note is a tier three device in ATTs insurance plan meaning its a $200 deductible for a replacement. The only thing they cover that best buy doesnt is lost and stolen, which these days most people dont lose their phone.
okay so i had my phone on the hood of my car and as it says it dropped off my car going around 40 mph from the fair (i had throw up all over me, dont judge me) well i just found it today and everything works except the screen, and there is major cosmetic damage but the funny part is it is only on the front (from the silver forward) does anyone know any place that sells a replacement super amoled screen and glass, and possibly the front frame?
Ghstudent said:
okay so i had my phone on the hood of my car and as it says it dropped off my car going around 40 mph from the fair (i had throw up all over me, dont judge me) well i just found it today and everything works except the screen, and there is major cosmetic damage but the funny part is it is only on the front (from the silver forward) does anyone know any place that sells a replacement super amoled screen and glass, and possibly the front frame?
Click to expand...
Click to collapse
eBAY
shiftr182 said:
eBAY
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Click to collapse
i don't even know where to begin looking....
theres been multiple threads discussing this issue already and you need to look up front glass and digitizer. gonna be upwards of $300+ so good luck
Ghstudent said:
i don't even know where to begin looking....
Click to expand...
Click to collapse
Come on, really?
Its that hard to type "galaxy s3 screen replacement" or "galaxy s3 digitizer" in the search box on ebay?
You can call Samsung as well.
have you tried pulling the battery out and putting it back in?
cnstarz said:
have you tried pulling the battery out and putting it back in?
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Click to collapse
its beaten up pretty badly... i think this is going to be a $200 fix..
Ghstudent said:
its beaten up pretty badly... i think this is going to be a $200 fix..
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Click to collapse
lol i know, i was just trolling ._. okay, i'll leave now.
Is it rooted?
Ghstudent said:
i don't even know where to begin looking....
Click to expand...
Click to collapse
Here's white...
http://cnn.cn/shop/samsung-i9300-galaxy-marble-white-full-digitizer-super-amoled-unit-p-15884.html
and here's blue...
http://cnn.cn/shop/samsung-i9300-galaxy-pebble-blue-full-digitizer-super-amoled-unit-p-15948.html
LOL @ being $290.
Dude, finish breaking it, stomp it, smash it, and claim through insurance. Now if you dont have insurance on your BRAND NEW GS3, then maybe you just dont deserve the phone.
Sent from my SAMSUNG-SGH-I747 using xda premium
uzii305 said:
Dude, finish breaking it, stomp it, smash it, and claim through insurance. Now if you dont have insurance on your BRAND NEW GS3, then maybe you just dont deserve the phone.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
i dont have insurance on the phone itself, however the home insurance apparently will cover it as a personal loss or something.
Lieu10ant said:
LOL @ being $290.
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Click to collapse
first of all, I am not sure how you meant that but if you were trying to be a prick and say that it is funny you think i would have to pay $290 then you can go screw yourself with a cactus, second of all http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=280908181615#ht_1866wt_992
Lieu10ant said:
LOL @ being $290.
Click to expand...
Click to collapse
It's not just a digitizer. It's the digitizer, OLED display, and other electronics fused together (almost) permanently.
Home insurance will NOT cover your broken cell phone. Keep dreaming. Try not being so disconnected that you would leave an expensive cell phone on top of your car and not remember it. Beside the point, NEVER put anything on top of a car that you care about.
Always buy everything with Amex. Covered for anything for 90 days.
Sprint Insurance is a complete and utter rip-off.
Surprised homeowners would cover it.
This is why I bought an Otterbox Defender, I rather just invest in a new unsubsidized SGS3. Sell it for parts and use the extra cash towards the new phone.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
insight3fl said:
Home insurance will NOT cover your broken cell phone. Keep dreaming. Try not being so disconnected that you would leave an expensive cell phone on top of your car and not remember it. Beside the point, NEVER put anything on top of a car that you care about.
Click to expand...
Click to collapse
UNLESS your parents are good friends with the person who manages the local insurance company in your area and they can pull some strings for you.
so i was washing my phone with the flaps closed and somehow the screen managed to be water damaged as i can clearly see water over it.. I bought it off something like Ebay and now i don't have a receipt. Can i still send it in for repairs? obviously the phone should still have warranty because it's not even released for a year yet.
anonapersons said:
so i was washing my phone with the flaps closed and somehow the screen managed to be water damaged as i can clearly see water over it.. I bought it off something like Ebay and now i don't have a receipt. Can i still send it in for repairs? obviously the phone should still have warranty because it's not even released for a year yet.
Click to expand...
Click to collapse
you paid by PayPal. So your money are safe.
Contact eBay seller with explanation. Do not tell about water damage.
Say something else....(screen problem)
If he will refuse to help....contact paypal
avetny said:
you paid by PayPal. So your money are safe.
Contact eBay seller with explanation. Do not tell about water damage.
Say something else....(screen problem)
If he will refuse to help....contact paypal
Click to expand...
Click to collapse
why should someone guarantee a [secondhand?] phone for waterproofness when they have no control over how well you close the flaps? Hell Sony don't do warranty for water damage.
anonapersons said:
so i was washing my phone with the flaps closed and somehow the screen managed to be water damaged as i can clearly see water over it.. I bought it off something like Ebay and now i don't have a receipt. Can i still send it in for repairs? obviously the phone should still have warranty because it's not even released for a year yet.
Click to expand...
Click to collapse
No phone company covers water damage.
Even if it was a manufacturing defect that was covered by warranty, without proof of purchase you pretty much have no warranty in most places. Sorry dude, have to find a replacement screen, or do the bucket of rice trick, but whatever you do don't turn the phone on until it's dried.
Sent from my C6833 using XDA Premium 4 mobile app
Hey guys,
the other day heavy rain caught me up on the street, thus my phone was all wet.
It rang, I took it in my hands and it slipped away, and so my rear back glass got broke.
Now I'm looking for replacement, please do not send me to sony service, they're gonna have it for weeks and gonna charge me very much.
Does anyone know where can I get oem replacement for it?
Does this look good to you? http://www.eb
ay.com/itm/Back-Rear-Battery-Cover-Sony-Xperia-Z2-D6502-D6503-D6543-L50w-Black-New-ORIGINAL-/181382676544?pt=US_Cell_Phone_Replacement_Parts_Tools&hash=item2a3b400040
Or this? http://roun
ded.com/sony-xperia-z2-d6502-d6503-d6543-l50w-battery-cover-black-en.html
If not, can you suggest me where to look for it?
And what about water proofing after that? Any chance of having it back?
Regards!
[kEkA] said:
Hey guys,
the other day heavy rain caught me up on the street, thus my phone was all wet.
It rang, I took it in my hands and it slipped away, and so my rear back glass got broke.
Now I'm looking for replacement, please do not send me to sony service, they're gonna have it for weeks and gonna charge me very much.
Does anyone know where can I get oem replacement for it?
Does this look good to you? http://www.eb
ay.com/itm/Back-Rear-Battery-Cover-Sony-Xperia-Z2-D6502-D6503-D6543-L50w-Black-New-ORIGINAL-/181382676544?pt=US_Cell_Phone_Replacement_Parts_Tools&hash=item2a3b400040
Or this? http://roun
ded.com/sony-xperia-z2-d6502-d6503-d6543-l50w-battery-cover-black-en.html
If not, can you suggest me where to look for it?
And what about water proofing after that? Any chance of having it back?
Regards!
Click to expand...
Click to collapse
That ebay link will probably be your best bet.
I would just worry that replacements are knock-off and plastic.
Waterproofing can probably be had if the same adhesive seems to be used and the back seems original. Would I throw my phone in the pool afterwards? Probably not...:silly:
sam_conrad said:
That ebay link will probably be your best bet.
I would just worry that replacements are knock-off and plastic.
Waterproofing can probably be had if the same adhesive seems to be used and the back seems original. Would I throw my phone in the pool afterwards? Probably not...:silly:
Click to expand...
Click to collapse
I'll give ebay a try, thanks mate for suggestion, even now I've never tried my water proof phone, didn't have any need or even courage, but I hope its gonna be at least splash proof.
Witrigs.com has them
mr mystery said:
Witrigs.com has them
Click to expand...
Click to collapse
It seems to me that have no logo on their plates, and they are out of stock for as long as I've been following them,
so I decided to go for this one
opinions?
did anyone try the above link?
It looks promising but did any one tried the link above and whether it's exatly what's given in picture. I tried eBay but it did not carry nfc antenna in it(I've damaged my nfc while removing back), also xperia logo looked fake on one I ordered.
Any suggestions for where to get exactly original part.
Hey everyone,
So today I noticed that the black rubber that is under the battery flap of my phone is starting to peel off. It isn't too terrible yet, but I do use the waterproof feature of my phone regularly and I don't want to jeopardize my phone if this peels off. Does anyone know where I can get a replacement cover? I checked eBay and didn't have much luck so I am hoping some of you guys may know of another site that supplies the OEM parts.
Thank you!
mpeclipse03 said:
Hey everyone,
So today I noticed that the black rubber that is under the battery flap of my phone is starting to peel off. It isn't too terrible yet, but I do use the waterproof feature of my phone regularly and I don't want to jeopardize my phone if this peels off. Does anyone know where I can get a replacement cover? I checked eBay and didn't have much luck so I am hoping some of you guys may know of another site that supplies the OEM parts.
Thank you!
Click to expand...
Click to collapse
Yeah a common thing on these phones (USB cover door). I have not found any yet either, AliExpress had some but were pulled or ran out (just checked again they are back now, so AliExpress has them again --
https://www.google.com/search?q=Z3v+usb+cover+&ie=utf-8&oe=utf-8). Better link -- http://www.aliexpress.com/item/for-Sony-Xperia-Z3V-D6708-OEM-SIM-Card-Micro-SD-USB-Charging-Port-Dust-Plug-Waterproof/32430237429.html
I had to take my (wife's phone as well) phone back to VZW and get a replacement phone due to this. If your phone is within the one year warranty go to VZW store and show them they will get you another phone.
I did a test and if you apply a tiny amount of Vaseline on the seal it will work better as well as make a more watertight seal, just lightly coat the rubber seal, good idea to do all doors like that, I have a product called "dielectric grease" that works even better, use sparingly, can get at auto parts store.
So glad this is an easy purchase if I need it. Thanks.
Sent from my D6708 using XDA Premium 4 mobile app
And just like that they're gone, doubt they were genuine OEM anyways
nickmpower said:
And just like that they're gone, doubt they were genuine OEM anyways
Click to expand...
Click to collapse
They went fast! I just checked last night and I was going to purchase one this morning, but I guess that isn't happening.
Still cant believe you can't get these from sony. I don't know if I could trust and off brand copy to be waterproof
nickmpower said:
And just like that they're gone, doubt they were genuine OEM anyways
Click to expand...
Click to collapse
No way! Crap, need to find a well stocked supplier of them. Description said -- Original - Brand New
But it also said -- Quantity: Large in stock
mpeclipse03 said:
They went fast! I just checked last night and I was going to purchase one this morning, but I guess that isn't happening.
Click to expand...
Click to collapse
Sorry, like I said -- they are there, then they are gone.
nickmpower said:
Still cant believe you can't get these from sony. I don't know if I could trust and off brand copy to be waterproof
Click to expand...
Click to collapse
Agreed, Sony should let people have access to their supplier. But then again Sony is greedy and wants the revenue from out of warranty repairs.
I think I may have found the part here: http://magboss.eu/articles.php?currency=EUR&cid=1600
mpeclipse03 said:
I think I may have found the part here: http://magboss.eu/articles.php?currency=EUR&cid=1600
Click to expand...
Click to collapse
Let us know how it goes, it does appear to be the right cover and all but really can't tell without any pictures, those prices are odd (never mind found the USD drop down at top of page) and how long until delivered? EU, can you find out supply level?
1linuxfreak said:
Let us know how it goes, it does appear to be the right cover and all but really can't tell without any pictures, those prices are odd and how long until delivered? EU, can you find out supply level and in US currency cost?
Click to expand...
Click to collapse
Thankfully, I was raised in an Italian household and in Europe, the comma replaces the decimal point. So if something was say $3.50, in Europe, it would be written $3,50.
I did try to order one and to no surprise, they are out of stock. I did find a set of them on eBay though.
mpeclipse03 said:
Thankfully, I was raised in an Italian household and in Europe, the comma replaces the decimal point. So if something was say $3.50, in Europe, it would be written $3,50.
I did try to order one and to no surprise, they are out of stock. I did find a set of them on eBay though.
Click to expand...
Click to collapse
I found the USD currency price at top of page next to the language selector. Says 6.45 - 5.24 USD, there is a difference in USD and EU prices.
Glad you found one on Ebay.
My wife and I visited the VZW store today her usb cover seal tore again and I am still trying to get a good replacement for mine, both refurbished phone VZW sent out were junk, one the camera had a dab of something under glass on the lens and the other one the display was brown in tint or hue, if I don't get a good refurb in the next few tries I am going to just buy a cover and be done with it.
1linuxfreak said:
I found the USD currency price at top of page next to the language selector. Says 6.45 - 5.24 USD, there is a difference in USD and EU prices.
Glad you found one on Ebay.
My wife and I visited the VZW store today her usb cover seal tore again and I am still trying to get a good replacement for mine, both refurbished phone VZW sent out were junk, one the camera had a dab of something under glass on the lens and the other one the display was brown in tint or hue, if I don't get a good refurb in the next few tries I am going to just buy a cover and be done with it.
Click to expand...
Click to collapse
When you get your next refurbished device just remove the flap that you need from it. Just be careful when pulling it out and hold the white connector ribbon really good so that your fingers don't slide down it and rip the cover off (from the white piece).
jal3223 said:
When you get your next refurbished device just remove the flap that you need from it. Just be careful when pulling it out and hold the white connector ribbon really good so that your fingers don't slide down it and rip the cover off (from the white piece).
Click to expand...
Click to collapse
You know I thought of that, but just to darn honest to do that.
Life sucks sometimes for being that honest, but I sleep well at night.
1linuxfreak said:
You know I thought of that, but just to darn honest to do that.
Life sucks sometimes for being that honest, but I sleep well at night.
Click to expand...
Click to collapse
There's nothing dishonest about that at all. They are sending you a replacement phone expecting to get one back without a flap, correct? I bet they would even give you permission if you explain that you aren't happy with the quality of the refurbished devices. The flaps are easily interchangeable without any repercussions.
jal3223 said:
There's nothing dishonest about that at all. They are sending you a replacement phone expecting to get one back without a flap, correct? I bet they would even give you permission if you explain that you aren't happy with the quality of the refurbished devices. The flaps are easily interchangeable without any repercussions.
Click to expand...
Click to collapse
I agree with your logic, and I know the door is easily removed and replaced I have removed and replaced it on my phone several times. The phones are tagged with an identifying number and I bet VZW would be able to detect any deceit, would VZW care? Who knows?
1linuxfreak said:
I agree with your logic, and I know the door is easily removed and replaced I have removed and replaced it on my phone several times. The phones are tagged with an identifying number and I bet VZW would be able to detect any deceit, would VZW care? Who knows?
Click to expand...
Click to collapse
No worries man. I'm glad there are still honest people out there with a conscience. I would suggest you to ask them though so there is no question about what you are doing. I'm fairly certain that they will allow you to. I would ask technical support rather than a normal CSR though. They seem to have more information. I've asked similar questions about refurbs and they are usually willing to do what it takes to make the customer satisfied (within reasonable limits). No harm in asking right?
jal3223 said:
No worries man. I'm glad there are still honest people out there with a conscience. I would suggest you to ask them though so there is no question about what you are doing. I'm fairly certain that they will allow you to. I would ask technical support rather than a normal CSR though. They seem to have more information. I've asked similar questions about refurbs and they are usually willing to do what it takes to make the customer satisfied (within reasonable limits). No harm in asking right?
Click to expand...
Click to collapse
Thanks for the ideas, no sweat off my back yet VZW is the one footing the bill for postage on the refurbished phones.
Got one!
I got a new flap off ebay here: http://www.ebay.com/itm/131518465518?_trksid=p2057872.m2749.l2649&ssPageName=STRK:MEBIDX:IT
I received it in 9 days and carefully compared it side by side with a genuine one on a new phone and it appears the replacement is identical and genuine
nickmpower said:
I got a new flap off ebay here: http://www.ebay.com/itm/131518465518?_trksid=p2057872.m2749.l2649&ssPageName=STRK:MEBIDX:IT
I received it in 9 days and carefully compared it side by side with a genuine one on a new phone and it appears the replacement is identical and genuine
Click to expand...
Click to collapse
Wow, pricey huh?
Yeah the price has gone up from $9 since I purchased, but still totally worth it. I got some wireless chargers and am only going to use those from now on.