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So I preordered my evo 3d from a sprint corporate store, got the $50 giftcard and am #2 on the list. (did this the first day they started preorders).
Now there's an issue.. My father, the owner of the sprint account is away and wont arrive back in time for a week or so after the 24th.. Which is rather annoying.
So my question is, can I renew the contract without him? I currently have a htc touch pro, so I dont think I'd be changing the plan only renewing it, my line is eligible for an upgrade, I just dont know if I can do it without him being there and if I can what I would need.
Thanks
Maybe if you have him call Sprint and they notate the account... at least by calling they will let you know your options.
first question would be are you on a seperate line? or is it a single line in his name?
secondly if your on a "family plan" being on a secondary line are you a authorized user? such as are you able to call the customer support and discuss the contract or make changes. If you are not either in any of these cases you will most likely not be able to pick up the phone without him being how you would be altering the contract.
Please note this is not "officially" from sprint just a sprint user and a perception from experience. (not 100% sure)
Im sure he could authorize you to make changes to the account etc, if you can get him to call. Then he can just remove you if he wants after you get the phone.
if you have the pin or security question you should be okay. unless the account is notated by strict guidelines by the owner, like, " no changes can be made unless Mr. El kido is in the store"
I'm in the same situation on a family plan and have dealt with this in the past as well. They have always asked me for the PIN or "security phrase" in order to make changes. Just ask for this information from your dad and you should be good to go.
I was able to cancel my contract for the View I purchased in July with no ETF
Courtesy of SlickDeals.net:
Cancel your Sprint contract with no ETF (9/9/11-10/9/11) **Live now**
Sprint had stated that they are increasing their administrative fee to $1.50/line. This is considered a change in the terms of service and will allow you 30 days from the date it's put into effect to cancel your contract without penalty.
This notice should be on your latest bill...
Administrative Charge Increase &Terms & Conditions Changes for Consumers
Effective 9/9/11, the Administrative Chargewill increase to $1.50 per line for customersthat receive the charge. For details, visitsprint.com/taxesandfees. In addition, theSprint consumer Terms (Ts&Cs) are changing. Please review them carefully at your local Sprint store or sprint.com/termsandconditions
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And per their terms and conditions.....
When You Don't Have To Pay An Early Termination Fee
You aren't responsible for paying an Early Termination Fee when terminating Services: (a) provided on a month-to-month basis; (b) consistent with our published trial period return policy; or (c) in response to a materially adverse change we make to the Agreement as described directly below.
Our Right To Change The Agreement & Your Related Rights
We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, or your terms of Service. We will provide you notice of material changes—and may provide you notice of non-material changes—in a manner consistent with this Agreement (see "Providing Notice To Each Other Under The Agreement" section). If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.
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There have been times where people have called in to cancel and have been given the run around from uninformed Sprint reps. Ask to speak to someone in retentions....RETENTIONS ARE THE ONES WHO MAKE IT HAPPEN!!! After all it's their job to keep you.
Good luck!
Could I get a view with contract then call retentions and cancel it with this?
In the past, when other carriers raised their administrative fees, the carriers just opted to waive the fee for the duration of the contract. Sprint's customer agreement actually says this: "Sprint Surcharges are not taxes or gov't-required charges and are subject to change."
Since you agreed to that, then the material change clause in the contract doesn't apply here.
If anyone does try this, please let us know. I'd love to cancel my crappy Sprint service and get an LTE tablet on Verizon.
Wanna sell me your View then?
TomXP411 said:
In the past, when other carriers raised their administrative fees, the carriers just opted to waive the fee for the duration of the contract. Sprint's customer agreement actually says this: "Sprint Surcharges are not taxes or gov't-required charges and are subject to change."
Since you agreed to that, then the material change clause in the contract doesn't apply here.
If anyone does try this, please let us know. I'd love to cancel my crappy Sprint service and get an LTE tablet on Verizon.
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It worked for me, I told them exactly what is written above. I bought my tablet in July. They are changing the terms and conditions too.
One T&C change is that in addition to modifying your device, they now specificly ban rooting.
Sent from my PG41200 using Tapatalk
There's also a mandatory arbitration clause to prevent potential class-action lawsuits, along with a few other bits of legal.
Zan, where did you see the root policy in the new T&Cs? I'm reading it over on the web and I'm not finding that section.
stringsci said:
There's also a mandatory arbitration clause to prevent potential class-action lawsuits, along with a few other bits of legal.
Zan, where did you see the root policy in the new T&Cs? I'm reading it over on the web and I'm not finding that section.
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"Our Right To Suspend Or Terminate Services", section (i). They added the words "; (for example, rooting the device);"
So it now reads, "(i) modifying a Device from its manufacturer specifications; (for example, rooting the device); " (before it stopped at specifications)
I tried cancelling based on that reason today, the supervisor told me that there was NOTHING they would let you cancel for in the new contract. That of COURSE they would never boot ME for that reason, and that if they did, it'd be ETF free. Except that a few paragraphs above it says that if they boot you for "good reason", you'd be charged the fee. Since they felt that rooting was enough of an issue to add it to the contract, seems that'd be a good reason. He also said that since the possible ETF didn't CURRENTLY affect me, it didn't count. After almost 2 hours he finally wore me down to the point that I just gave up. I'll try again tomorrow.
Funny thing is...I wanted to cancel JUST the service for the View, and just use it with a TMobile portable hotspot. Monthly fee would be about the same, and the TMobile device (so far) seems to get 4G speeds at more indoor locations for me. Now I'm mad enough at them to consider cancelling everything. I'm going to be trying out both a Tmobile hotspot and a phone this week, to see what coverage is like.
its much easier to mention the arbitration agreement change
This worked for me...
I had to call about 20 times to get them to comply with the terms. the last time I called, the call was escalated to the management team almost immediately. I talked to the man very calmly and explained the situation with him. I told him that sprint had changed the terms of my contract several times, I had the original contract in which I signed dated 9/21/2010 and I was not going to accept the new terms with their material changes. He said that sprints attorneys had already looked at the changes to the "surcharges" paragraph and they were not an adverse material change due to the fact that sprint is just imposing limits which it had none before. So I went on to explain the adverse change to the arbitration agreement which impeded my ability to pursue any wrong doing and showed sprint favoritism. I told him of all the complaints I had been researching about JAMS arbitration showing the business favoritism. He asked me to hold a minute and came right back asking if I had considered the buy back program. I told him absolutely not I was not going to loose $250 on a phone less than a year old which they would only give $95 for and expect me to pay $110 for an ETF. He said unfortunately there is nothing I can do. I replied, I am following all the terms of the contract, I stated the Provisions for breaking the contract with no ETF (material change) and again told him this new arbitration agreement which I would be using to pursue the change to the "surcharge" paragraph adversely affects me. He asked me to hold he would transfer my call to the head of his call center because his hands were tied. About 20 minutes later he came back on the line and told me he had talked to the head of the call center and he was willing to mark my contract fulfilled as of last month and set my account to cancel at the end of the billing cycle so I could port my number if I wanted. I told him that was awesome and I appreciated them abiding by our contract even though it took multiple calls to get it completed.
1. Take notes. write down the names and employee ID of all the people you talk to.
2. Make sure you tell them you want to cancel due to the material change to the terms and conditions.
3. If you get a person that seems like they are put out by having to be at work right now tell them something came up and you will have to call back later and thank them for their time. then call right back and get someone who is having a better day.
4. Tell them you do not like the fees but the change to the arbitration agreement is the material change that you do not agree with, it is because they are impeding your ability to resolve any disputes with sprint due to the changes to the arbitration agreement so it adversely affects you.
5. Do not let the persuade you into the buyback program unless you know what the conditions are and you don't mind loosing all the money you paid for your phone upfront, you will still have to pay the ETF and they don't pay much for phones ($95 max for the Epic). You could sell your phone on craigslist for more than they offer and possibly enough to cover the ETF.
6. Always remain calm and collected speak slowly and plainly, be courteous mind you manners. Talk to the employee for a minute ask where he is located and how his day is going. Make sure you are improving their mood sympathize with them. Tell them you understand they have been told what to say and they have to follow orders but someone must be able to complete this and abide by the terms and conditions. Talk to them like their on your side (reverse psychology). If I can make them laugh over something I usually have their support when the call is escalated to the next department. It definitely makes a difference if the previous employee leaves a good comment and they side with you on the account and doesn't say you are an ahole.
7. Do not let them persuade you into the buyback program unless you know what the conditions are and you don't mind loosing all the money you paid for your phone upfront, you will still have to pay the ETF and they don't pay much for phones ($95 max for the Epic). You could sell your phone on craigslist for more than they offer and possibly enough to cover the ETF.
8. If the employee does not agree the arbitration change is a material change. mention "In Cunningham vs. Fleetwood Homes of Georgia, reported at page 611 of the third Federal Reporter, volume 253, the Eleventh Circuit Court of Appeals ruled that arbitration clauses are material terms to a contract.”
9. They may offer a discount of .50 each month to offset the surcharge or $10 a month for 3 months to continue service. If you take these offers your contract will still be in full effect and you will be stuck with the new terms.
10. Get a CONFIRMATION NUMBER and keep it safe. Do not loose it just in case the employee lied which has been known to happen from time to time. check your account online and click "see my contract details" it should show almost immediately the contract is complete. press print screen and save the image at least until your final bill has arrived and is correct. I have been burned by companies which lied in the past because it does not matter what they tell you on the phone its what is in writing that counts. If they lie and you have no proof 30 days after the change you are stuck in your contract.
With a bit of luck they should let you out of the contract depending on the representative. They have no legal grounds to make you stay. If they refuse try again be persistent. I overheard the employees talking in the back ground at one point about how many times I had called over this issue. one of them even said "he is one persistent a**hole". Do not give up, if you don't find yourself making headway after 25 calls file a complaint with the BBB, FTC, FCC, your state attorney general, local chamber of commerce and your state public utility commission.
Good Luck,
Brandon
Or just pay a paltry $20 a month for always available data which makes your tablet far more useful, damn!
Today being the 10/9/11, I have run out of time to procrastinate. I called Sprint's Retention Department and was told there is no chance of getting out of the contract on my tablet over the $1.50 administrative fee. I was told asking for a supervisor or calling back 25 times until I got a person who would be cooperative might have worked 3 or 4 weeks ago, but not now.
I was also told that I would have to contact Sprint's Legal Department on Monday if I wanted to try to get out of my contract based on changes to the arbitration agreement and/or the ban on rooting.
In the meantime, I intend to buy a Verizon 4G LTE MiFi device this afternoon because I am totally fed-up with Sprint's slow 3G and lack of 4G towers.
Sprint New Contract
Can someone plesae tell me how we get out of our contact with Sprint, We have had service for about a month, We are paying 175.00 for two phones that we cant even use in our home.. When we were searching for new cell phone service we went with sprint because of the unlimited internet ( which to my knowlege no other cell phone company in my area offers) we both have the Samsung Conqure. I've called in several times regarding the poor service in our area I told them I wanted to cancel when we were well within the 30 days, They told me to hang on and let them try to fix the issues I said what are you gonna do build a cell tower in the town we live in, They offered to send an Airwave at no cost but what they didnt tell us why you have to have internet to get the aiwave to work which means we are going to have to call and get internet in our home and pay another bill to get the airwave to work and to be able to make calls inside our home. I've called customer care several times only to be told the 14 day trial is over.... Took them to th sprint store the girl behind the counter said that we should have been told when we ordered our phones that in our area there was no converage, customer care completly denies the fact that coverage in our area is spotty. So they are wanting to charge us 700 dollars in ETF for phones that we cant use in our home!
Someone please help!
Start searching the forums for changing your prl and roaming on Verizon. While your at it look for diagnostic drivers for your phones and CDMA Workshop 2.7. If you load a Verizon prl and start using your phones and data, in a month or two Sprint will be asking you to leave without an ETF and you can keep the phones. Start costing them money and they are more then happy to let you leave.
will this work if I just signed up for a Sprint plan this month? I signed up for phone service two months ago but justadded a new line last week for my Evo View Tablet. Can I use this to cancel my plan without ETF?
southernlight said:
will this work if I just signed up for a Sprint plan this month? I signed up for phone service two months ago but justadded a new line last week for my Evo View Tablet. Can I use this to cancel my plan without ETF?
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No
10char
Hello, I followed all the rules for my carrier (t-mobile), paid phone in full, bill in full, had service for 40+ days of active service and I have all the paperwork to prove it. After going in circles they finally sent me a email saying they are "unsuccessful in obtaining an unlock code for the given IMEI” after taking picture to prove that the IMEI is the correct one for the phone.
I contacted my bank (USAA) and told them what happened and they said if I could prove it, I had a valid claim. I sent them all the phone records, and emails. Email was where most of the clear proof was because of messages from t-mobile verifying I had done my part.
The bank tried to contact t-mobile and gave them 60 days to respond and they refused to respond to my bank. So the bank reversed the charges for the phone. Then t-mobile without hesitation sent a letter to Equifax, TransUnion, and Experian saying I didn’t pay my bill and creating a bill for the phone and sent it to collections. I’m still working on how to get legal help.
But in the meantime, I have a company taking advantage of their power and unjustifiably ruing my credit while I have a phone I can’t use for anything but a paper weight.
So can someone help me unlock this my phone?
I can provide all the proof I provided the bank for verification that I did everything I was suppose to do: purchased phone/paid if full, paid all phone bill and had uninterupted service for over 40 days, and made multiple attempts with t-mobile to get the phone unlocked just to have them tell me in the end....sorry we can’t find your unlock code.
Side note: Before it got to this point, I actually tried to cancel the service and return the phone 28 days after signing up for service. They said they would only refund the phone after I think 15 or 20 days. But I had been working with their tech support troubleshooting the phone and swapping sim cards to figure out why I didn’t have service anywhere in my neighborhood during that time. It had been less than 2 weeks since the last sim swap while trying to work with them. All they were doing was buying time so I could not return a phone I paid $500+ for at the time.
I got another piece of information from another forum that was a little late. Some customers of t-mobile that were aware of the problem t-mobile and other carriers were giving customers with unlocking their phone found the easiest way to get the unlock code was to tell the carrier they were going to use the phone overseas. Then the carrier wouldn’t think they were trying to switch to another service. Once they verified the customer met all the other requirements, they gave them the code and then they switched carriers.
But that information came to me too late. Plus, since I did everything I was supposed to do, why should I have to lie? Especially when people who know how to unlock phones are hesitant to do it. But carriers are still taking advantage of customers.
additional information brought up by another forum
jtl001 said:
Hello, I followed all the rules for my carrier (t-mobile), paid phone in full, bill in full, had service for 40+ days of active service and I have all the paperwork to prove it. After going in circles they finally sent me a email saying they are "unsuccessful in obtaining an unlock code for the given IMEI” after taking picture to prove that the IMEI is the correct one for the phone.
I contacted my bank (USAA) and told them what happened and they said if I could prove it, I had a valid claim. I sent them all the phone records, and emails. Email was where most of the clear proof was because of messages from t-mobile verifying I had done my part.
The bank tried to contact t-mobile and gave them 60 days to respond and they refused to respond to my bank. So the bank reversed the charges for the phone. Then t-mobile without hesitation sent a letter to Equifax, TransUnion, and Experian saying I didn’t pay my bill and creating a bill for the phone and sent it to collections. I’m still working on how to get legal help.
But in the meantime, I have a company taking advantage of their power and unjustifiably ruing my credit while I have a phone I can’t use for anything but a paper weight.
So can someone help me unlock this my phone?
I can provide all the proof I provided the bank for verification that I did everything I was suppose to do: purchased phone/paid if full, paid all phone bill and had uninterupted service for over 40 days, and made multiple attempts with t-mobile to get the phone unlocked just to have them tell me in the end....sorry we can’t find your unlock code.
Side note: Before it got to this point, I actually tried to cancel the service and return the phone 28 days after signing up for service. They said they would only refund the phone after I think 15 or 20 days. But I had been working with their tech support troubleshooting the phone and swapping sim cards to figure out why I didn’t have service anywhere in my neighborhood during that time. It had been less than 2 weeks since the last sim swap while trying to work with them. All they were doing was buying time so I could not return a phone I paid $500+ for at the time.
I got another piece of information from another forum that was a little late. Some customers of t-mobile that were aware of the problem t-mobile and other carriers were giving customers with unlocking their phone found the easiest way to get the unlock code was to tell the carrier they were going to use the phone overseas. Then the carrier wouldn’t think they were trying to switch to another service. Once they verified the customer met all the other requirements, they gave them the code and then they switched carriers.
But that information came to me too late. Plus, since I did everything I was supposed to do, why should I have to lie? Especially when people who know how to unlock phones are hesitant to do it. But carriers are still taking advantage of customers.
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The Reason for the post
[quotemsg=14275745,0,312531]Sorry! It is against the rules to offer code or password help.[/quotemsg]
The board rules also state the reason why, and I have proof that I legally purchased the phone, I have a copy of the t-mobile agreement which states that I need uninterrupted service for 40 or more days before eligible for unlock, and as far as the rights agreement between the user and the carrier, the carrier indirectly violated their own agreement by pretending they could not find the unlock code after I followed all the rules requested to receive the unlock code. That is why USAA reversed the charges after getting all the verification and giving t-mobile a opportunity to respond.
So t-mobile took the path of least resistance. Instead of battling it out legally over the "terms of service" with my bank, they just defrauded my credit and left me to fight to get it fixed which has become a bigger financial problem than the cost of the phone.
So the request was with the "rules" in mind. Which is why I included in the post that I can provide all legal evidence that the phone was legally purchased, the carrier breached their own agreement, and I've done everything I know possible to correct the problem.
Another reference to the rules: you can verify ownership along with email communication's with t-mobile through full header/footer copies of emails which is what the bank did. And the bank statements from the bank as well as t-mobile in store purchase receipt verify purchase.
I don't see why you post as if you cannot understand why I am even reaching out to online communities after reading my original post.
[quotemsg=14275745,0,312531] Please contact the carrier.[/quotemsg]
Pretty obvious from my first post that has been done by myself and USAA Federal Saving Bank with no progress
Sorry, I cannot help with your unlocking query,
However, if you're ultimately unable to unlock the handset (or just want a change), the 1st gen Moto G might be a good option for a replacement for an i9100 (or any other S2). Buy it unlocked and sim-free not from a carrier or one of their partners/resellers.
Stock rom or custom rom. It is an affordable handset with very decent specs.
In late June or early July, an over the air (OTA) updated to my Samsung Galaxy Note 3 (Android) phone was applied. After that I had cellular voice call functionality but no data. I called Straight talk support again and again for months. They would tell me to use a random set of "APN" settings which became whatever settings I was not currently using but had used before after a while. Like clockwork they would send me to a second tier manager who would check a database and tell me that a cell tower was out somewhere in Ohio so they could not continue troubleshooting. They would deny me a refund or any higher authority. At one point they sent out a new SIM card and transferred my account to the new SIM but nothing helped.
I took it upon myself to take my phone into the only Samsung kiosk in the city authorized to reflash the phone and had that done. Eventually I swapped SIM cards with a friend and my phone data worked so I ruled out the phone as a point of failure. I kept calling Straight Talk.
Eventually I was told I could have a refund. I was transferred to a secred number with a temporary code with what I was told was the corporate office. they asked me to give them the transaction reference number from my bank. I did this. They promised a refund and canceled my service. I waited two weeks then began calling again. More promises for a refund, more lies. At this point they had breached contract by not providing service and again by promising a refund, then denying while canceling my service. I begged and pleaded and eventually asked for service credit. I was given another promise of service credit equal to the year of service I purchased minus the time I had service including the time I had voice but no data service about eight months in all. I agreed. The next day the rep called back telling me only six months was approved. I said no. I kept calling. They resubmitted my claim a couple more times. I told them I would be suing them. They asked me to call back during business hours. I informed them I did not owe them the courtesy but I would do this. I was transferred to the voicemail of the first native English speaker I had ever heard at the company. I left my name, number and message several times very clearly. No call back. The original cost of the plan was about $550 if memory serves. I got about three months full service and two months only voice. I was promised about $400 refund.
So far they have only stolen my money. I will be looking into a small claims suite against the company. They have only ever lied to me time and time and time again.
I had purchased Xiaomi Mi5 mobile from Xiaomi's india website (mi.com/in) on 11.04.2016 worth Rs 24,999. Xiaomi was offering mobile accidental & liquid damage insurance of Rs 499 for my mobile. I purchased this Insurance plan called "Mi protect". Insurance claim is facilitated by 'One Assist Consumer Solutions Pvt. Ltd.' while their Insurance partner is 'National Insurance Company'.
I keep my mobile on my bed while sleeping everyday. On 23.04.2017 morning I found that my mobile fell from bed while I was asleep. My hand would have struck the mobile at night during sleep.
I reported the incident on the same day to One Assist customer support team. During claim process I suffered many problems which I would like to share as below :-
1. I was promised a temporary mobile for 7-15 days by One Assist which they didn't provide.
2. They asked me to courier my mobile to their service centre (Kolkata) through their courier partmer 'Blue Dart courier' but provided me wrong address due to which I nearly lost my mobile.
3. They argued that the address is correct and they receive other mobiles on the same address and will talk to courier company regarding this matter.
4. They later accepted that the address is wrong and said that they will talk to courier company to deliver it to correct address.
5. They now said it was my mistake that I sent to wrong address and asked me to talk to courier company myself for change in delivery address which I managed to do after many repetitive requests to courier company.
6. On 19.04.2017 they conveyed me that my claim is rejected due to "EXCLUSION 1 - loss or damage to the Gadget due to mysterious circumstances / disappearance or unexplained reasons."
7. I refused to accept this as mysterious / unexplained and asked them to clarify any doubts if they have or let me contact any higher official for my grievance but they denied my request and said that their decision is final.
8. They said that my unrepaired mobile would reach me by 7-10 days maximum and I have not received any dispatch details of my mobile as of today (09.05.2017).
9. On 21.04.2017 I received a call from a courier boy(Mumbai) saying 'we have received a request to pick n drop a package from you, where is your address?'. I told them that I am the recipient, I don't know where is my mobile currently, please ask One Assist where is the pick up address.
I conveyed this error to One Assist team. They said they will look into this matter.
10. On 24.04.2017 I again received a call from the same courier boy, asking the same details. I again talked with One Assist team and asked how this same error happened twice. They again promised to solve the issue.
11. On 27.04.2017 I received a call from One Assist asking for confirmation that whether I have received my mobile or not. When I told them about courier boy errors, they asked me that agent's phone number and promised swift action.
12. I talked to Xiaomi customer care but they refused to entertain my request to interfere and asked me to contact One Assist only.
13. I have sent many emails and made many calls to them. Only reply they give is that "my matter has been escalated to concerned department, the issue will be resolved within 48 hrs."
14. When I call their customer care number, they put me on hold for 10-20 min then cut the phone. When I call again they don't pick up my phone. I have to call them from other numbers so that I can talk to them.
As you can read, One Assist team is highly unprofessional, ridiculously lazy and they have no communication/co-ordination between them.
I hope you can imagine the suffering through which I have gone because of inefficiency of One Assist team. I am not alone, these people are doing the same thing to almost everyone. I searched Google and found hundreds of people saying the same thing. even if they return your phone after few months it would not be usable.
I request you to stay away from them and save time and energy.
It's related to rom, kernel, recovery or other development? Sure it is
Dude i think youre in wrong section, there is a section called guides news and discussions, that will be best place for your thread,
---------- Post added at 03:55 PM ---------- Previous post was at 03:53 PM ----------
Moved here out of the Development Section.
Same story
I faced very same problems with OneAssist team. Instead of fixing my mobile they have broken it. My sim tray was missing and wifi doesn't work. And no response after repetitive calls. Highly recommended not to ever buy mobile insurance from OneAssist ever.
One Assist provides insurance claims for accidental damage.
One Assist provides insurance claims for accidental damages and not for the damages happened due to your negligence. It's yours mistake.