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I've owned a Touch Pro for a few months now and overall it's a good device. It has its quirks, but then again what phone doesn't? There is one problem in particular, however, that I can't seem to figure out. I've searched up and down in XDA Forums, and on Google, and I just can't find out a fix for my data connection always turning on for no reason. I have all my e-mail accounts set to "manual send / recieve", the weather program set to "update weather manually", and as far as I know there are no other programs on my phone that have access to the internet without my permission.
The problem I have is sometimes I will wake my phone up from its sleep mode, and I will discover that the data connection is active and appearing to be transmitting. Also, EVERY time I restart my phone and it goes through the boot process, the data connection will re-activate even before TouchFLO 3D opens up on the today screen. It's really annoying, because I have no idea what's causing it to do this, or why it does it at random times, or whenever I reset my device.
Does anyone have any solutions to this problem? I hate having to manually go in periodically and make sure my data connection is set to "off", instead of having it stay that way when I set it.
So no help on this one then?
I don't have a solution but I can help by bumping your thread and saying I have the same problem on Verizon. I was at a friend's place all weekend, and he has wifi all over, so I turned off data and used his wifi instead. Well sure enough all weekend my data connection kept turning itself back on. It seemed to happen only when going into sleep mode. So I kept the phone plugged in so it would never totally "sleep". Wifi stayed connected with no data connection starting automatically. Annoying especially considering the 5 GB data limit on the PDA plan.
Well I'm glad I'm at least not alone on this one. It's weird too that even though your device is on a different carrier, it still does the same thing. I wonder if it's a hardware issue?
I know that someone has to have an answer for this...
go into pocket express and press menu then go to express settings then on the top left theres a pulldown press it and go into auto updates and turn it off.. pissed me off when i got the phone.. couldnt find a fix till i started going through all the programs to find the one doing it.. and it was the stupid Pocket Express
I have had my MDA Compact V for a few months now, and it's only recently that I've had the same problem. Each time I switch on, my data connection starts or alternatively if I loose signal then get it back then I see my data connection is on again. Thankfully I have the Solo 20 package with unlimited net usage (although you're are limited to 1Gb/month) but it drains my battery really badly.
I went through every possible setting and program to switch off location settings or auto downloads/updates and I still have the same problem, but I downloaded Data Controller v1.00 from Freewarepocketpc.net and I can toggle my data connection on or off as I please.
Heres what you need
Install below cab, then use the NODATA app, select what you want off, PHONE AS MODEM and DATA are your two options I believe... Your data will never come back on... until you re-enable it that is....
PS... THIS IS NOT MY CAB, THIS IS SOMETHING I FOUND WHEN TRYING TO ADDRESS THESAME PROBLEM YOU ARE HAVING. THIS CAB WAS DOWNLOADED FROM MoDaCo BUT I DONT HAVE THE LINK... ALL RESPECTS GO TO HIM... I AM JUST SHARING WHAT HAS WORKED FOR ME IN THE PAST...
Seems it's one or the other
What sucks is on my Sprint HTC touch pro 2 (cdma), I was having a problem where I couldn't answer calls all the time, but sometimes I could, and eventually found that it was always when the data connection was showing active is when I couldn't answer a call. But when that was happening, my data connection would turn back off after a few seconds when I was done using it. It was driving me crazy not being able to answer my calls and I finally found a post that let me correct that problem, it was changing the HKLM\Comm\ConnMgr\Planner\Settings\SuspendResume value that fixed this problem... the value of this registry setting was originally "GPRS_bye_if_device_off". This setting made it so the data connection would turn off when not being used, but it apparently messes up cdma phones from being able to switch over to answer an incoming phone call if the data connection is active. I changed this registry entry to "#777" as the post said to do, and sure enough, that corrected the problem with being able to answer my calls if the data connection is active. I'm real happy to have that working now, but when I changed this setting, my data connection is now always showing active (white arrows showing in status) and even if I turn it off manually, it comes on by it's self way more often than the every 4 hours I have it set to check emails.
There is a registry setting called CacheTime under the same Settings key as the above mentioned registry entry that I changed, that when the "GPRS_bye_if_device_off" value is used, the CacheTime key value will indeed control how long the data connection stays on before automatically turning off. But When I change the Entry to "#777" which is necessary to allow me to answer calls when data is active, then changing the CacheTime value has no effect and the data connection stays on until you manually turn it off.
I'd like to find a way to turn the data connection off, while still not messing up me being able to answer calls when the data connection is active, and seems to me that if both of these things can be done separately with two different registry settings, that it must be possible to do both.... so if any of you tech wizards can find a way to do this, I'd love to see it!
Possible Fix?
Hey, I have noticed the same problem. It is annoying from a battery life aspect as well as a system slowdown when coming out of sleep. I could not find much of a workaround except one of the settings in TD3 Tools I installed. In the "Data Connection" tab you can yurn on an option that makes your "End" key also terminate an active data connections. So if you hit it after waking your phone you won't have the annoying slowdown with your Sense UI...
Been having this problem awhile. To get MMS to go through, I have to get my message ready, with attachment attached, Turn off WIFI, and soon at the H Icon apperars I hit send, And it goes through in 3 seconds every time. If I leave WIFI on, it will go through, but could take up to 3 hours to send and then it's hit or miss, might go through, might fail. It's been this way with every ROM I've tried. I use strictly Cognition, but have flash other ROMS to see if it made a difference, and it did not.
I have tried it both ways with fast dormancy on and off, I've tried several APN settings, I've tried different settings with the build prop that pertain to AT&Ts network settings, and nothing works, Guess I'm stuck doing it the hard way. Extra 5 seconds won't be to big of a deal since i can toggle WiFi from the pull down. Suggestions are welcome
yeah same happens here, think 3g gets turned off when wifi is on but you cant send mms thru wifi
Same thing here. Tried sending an MMS when i had wi-fi on and after 2 hours it was still pending. I cancelled it, didn't try again with wi-fi off. Guess i'll make a test to see. I'm on stock KE5 no root.
I've never experienced this - MMS sends for me just fine when I'm on wi-fi. However, I have taken to splitting my APNs - one for internet and one for MMS. This way I can disable 3g/HSPA with an app if I want to, but still send and receive MMS. That may end up helping, as it should use the MMS APN with no issues when you're on wi-fi.
I think it is normal. If I connect to a wifi router to browse and it is not connected externally to the internet, I get no connection. If your wifi is on, it will use it, even if it's dead.
Adrian
Sent from my GT-I9100 using XDA Premium App
I've been struggling with the same problem and I think I have the solution. I uninstalled Juice Defender which messes with my WIFI/3G connection. Once I uninstalled it - everything worked.
A MMS needs a Network/Carrier APN to get sent, why should WiFi be bothering it? !!
I agree but do you think it is a coincidence now that I have uninstalled Juice Defender? I also shrunk my maximum MMS size down which helped (but still didn't work until after Juice Defender was gone)
I still have problems with my photos being sent upside down or flipped 90 degrees ut I hear that has something to do with the way Samsung saves the meta data for photos.
Regardless, MMS should really be a straightforward phone function.
I have tried several of these apps (skype, GrooveIP, google callback, etc) and I have made some discoveries. In FroYo, You could not hold these calls once connected. By default, the phone would kill the data connection. In the GB update, I have found that the phone now will work for like ~1 minute with the screen off and the phone up to your ear(normal call position), but if u have the phone on speaker, then you can hold the call for however long you please.
My problem is that I have no cell coverage at my residence and VoIP is my only means of calling, and I wanna do it all from the cell phone. I have sent emails with the developers of GrooveIP since early June, and we have tried every setting and tweak and even had Cat logs and other debugs to try and fix this issue. Finally when the GB update came out, the app started working(pretty much, I'm proving this is a Phone issue not an App issue).
So my theory/question/topic I wanna ask is that, Is there anyway to maintain a data connection while in-call through WiFi? I have tried this on Data connections(3g) as well with no success further than the WiFi. Has anyone had excellent/better success with VoIP with the x2 than I have had? What are your thoughts/opinions? I would just really like for my issue/findings to be resolved. The calls now complete and work, its just nothing better than ~1 minute at the ear; however, speaker works just fine. I have had the Settings set to Screen ALWAYS on and within the apps, screen ALWAYS on.
Peperm1nt
I regularly use Skype on both 3G and WiFi, and it holds the call on both connections without problems.
I don't know what you've done.
All I kno is that its an annoyance. The call is fine for like a minute then messes up til I move the phone away from my ear n the screen returns.
Sent from my amazazing Droid X2
Sounds like your wifi might be going to sleep. Change its wake policy to never sleep.
Settings.. wireless and networks .. wifi settings.. press menu and select Advanced... wifi sleep policy.. never... press menu and Save.
I still lose wifi connection occasionally, but still better than it going to sleep on purpose.
By the way, i have not tried it with voip.
I use groove ip and make hour long phone calls without any issues
Sent from my DROID X2 using xda premium
Recently I disabled the best wi-fi performance option (I enabled it on accident while messing around with settings on launch day) which obviously increased my battery life dramatically by actually allowing my phone to go into deep sleep. But now I hit a new issue.
Before I go on, I want to state that I DID apply the SmartSync fix and that my data IS working while my phone is in deep sleep.
New emails I receive with Gmail app do not get pushed to my phone as they should. They are anywhere from 5-15 minutes late if they even show up at all. If I happen to turn my screen on, automatically I get the notification of new emails.
Is anyone else having this issue with Gmail or any other app? I find it strange that while I have data (wi-fi/3g) enabled and working with the screen off, emails still come in delayed.
Any help would be appreciated. I have searched around and most of the answers I came up with (regarding HTC devices like the One X) had to do with SmartSync messing up the connection or someone not having the notifications enabled. I'm at a loss 0.0
EDIT: I tested this with Google Talk had my main account up in Gmail and in another browser windows my other Gmail account. Added both of them, talked to my self, if my device screen was off, I would either get it 1-2 minutes late or not at all. Once I turned my screen back on, the notifications poured in. I also tried the same scenario with my main Gmail account logged off (in case it was canceling out the messages to my phone, which it wasn't) and I had the same outcome. I edited the title to reflect that this isn't a Gmail only issue.
EDIT 2: Did more tests, I tried turning Wi-Fi off completely and running the same tests as above to my surprise everything worked as expected. I initially thought it might be because of my 5Ghz Wi-Fi band, so I tried it all again on my 2.4Ghz channel -- had the same problems as before. Somehow the issue pertains to your screen being off and Wi-Fi being on.
EDIT 3: I just tried streaming Pandora and shutting the screen off (maybe WiFi WAS somehow shutting off) Pandora kept playing no problem. I messaged myself on Talk, got the notification right away. This is very bizarre 0.0 But it might confirm this only happens when the phone is in deep sleep mode... Still doesn't answer why it doesn't happen on 3G or why notifications sometimes still come through.
EDIT 4: Still no fix but I have discovered that for some reason if the screen is off ANY data doesn't go through. Let me explain better:
If I have some thing like Pandora running then it will continue to run once I shut my screen off. But if WiFi isn't being used and I turn my screen off and then lets say I try to connect to it with Cerberus or ping it from my PC or something it will not even though the router reports it as connected.
Very strange behavior.
This is interesting...maybe the wifi performance toggle is associated to the smartsync, and all?.....I will say that with it unchecked I am getting some really really good battery life here compared to previous phones....but I also notice at times when emails are not pushed till I wake the screen during the day....Also the fact my wifi doesn't automatically reconnect to my house when I get back from work till I wake the screen...little things like that...
Havent messed with the best performance setting but will try it today now...
Racer Of All said:
Recently I disabled the best wi-fi performance option (I enabled it on accident while messing around with settings on launch day) which obviously increased my battery life dramatically by actually allowing my phone to go into deep sleep. But now I hit a new issue.
Before I go on, I want to state that I DID apply the SmartSync fix and that my data IS working while my phone is in deep sleep.
New emails I receive with Gmail app do not get pushed to my phone as they should. They are anywhere from 5-15 minutes late if they even show up at all. If I happen to turn my screen on, automatically I get the notification of new emails.
Is anyone else having this issue with Gmail or any other app? I find it strange that while I have data (wi-fi/3g) enabled and working with the screen off, emails still come in delayed.
Any help would be appreciated. I have searched around and most of the answers I came up with (regarding HTC devices like the One X) had to do with SmartSync messing up the connection or someone not having the notifications enabled. I'm at a loss 0.0
EDIT: I tested this with Google Talk had my main account up in Gmail and in another browser windows my other Gmail account. Added both of them, talked to my self, if my device screen was off, I would either get it 1-2 minutes late or not at all. Once I turned my screen back on, the notifications poured in. I also tried the same scenario with my main Gmail account logged off (in case it was canceling out the messages to my phone, which it wasn't) and I had the same outcome. I edited the title to reflect that this isn't a Gmail only issue.
EDIT 2: Did more tests, I tried turning Wi-Fi off completely and running the same tests as above to my surprise everything worked as expected. I initially thought it might be because of my 5Ghz Wi-Fi band, so I tried it all again on my 2.4Ghz channel -- had the same problems as before. Somehow the issue pertains to your screen being off and Wi-Fi being on.
Click to expand...
Click to collapse
Try installing this https://play.google.com/store/apps/details?id=com.logicvoid.powersaversettings&hl=en and unchecking "put data connection to sleep." It may not solve the issue but its worth a shot.
Okay, I just tried streaming Pandora and shutting the screen off (maybe WiFi WAS somehow shutting off) Pandora kept playing no problem. I messaged myself on Talk, got the notification right away. This is very bizarre 0.0 But it might confirm this only happens when the phone is in deep sleep mode... Still doesn't answer why it doesn't happen on 3G or why notifications sometimes still come through.
njfoses said:
Try installing this https://play.google.com/store/apps/details?id=com.logicvoid.powersaversettings&hl=en and unchecking "put data connection to sleep." It may not solve the issue but its worth a shot.
Click to expand...
Click to collapse
Have it, and it is unchecked. That's the weird thing, wi fi doesn't actually turn all the way off because SOMETIMES I do get the push notifications (late, however).
sgt. slaughter said:
This is interesting...maybe the wifi performance toggle is associated to the smartsync, and all?.....I will say that with it unchecked I am getting some really really good battery life here compared to previous phones....but I also notice at times when emails are not pushed till I wake the screen during the day....Also the fact my wifi doesn't automatically reconnect to my house when I get back from work till I wake the screen...little things like that...
Havent messed with the best performance setting but will try it today now...
Click to expand...
Click to collapse
Let me know if that works, if so at least I know I'm not the only one xD
Racer Of All said:
I DID apply the SmartSync fix
Click to expand...
Click to collapse
what is the smart sync fix?
When I installed this app, my cpu reduction and frame rate reduction was enabled. Does that mean this is standard with this phone. Does using this app to disable those setting improve the performance?
Issue continued overnight, tried various other things and nothing seems to fix it. I want to get my notifications but I don't want to destroy my battery life xD is anyone else having this issue?
djscissorhands said:
what is the smart sync fix?
Click to expand...
Click to collapse
This one:
http://forum.xda-developers.com/showthread.php?t=1697375&highlight=smartsync
I have the same problem on my 2nd evo as well after returning the 1st. Going to try a rom with the fix tomorrow. I'll report back with what I find. Hopefully I won't have to return again....
Sent from my EVO using xda premium
AardvarkAttack said:
I have the same problem on my 2nd evo as well after returning the 1st. Going to try a rom with the fix tomorrow. I'll report back with what I find. Hopefully I won't have to return again....
Sent from my EVO using xda premium
Click to expand...
Click to collapse
It's definitely not a hardware problem because if that was the case the phone wouldn't work with wi fi almost at all. My wi-fi connection is rock solid even when the screen is off, just for some reason it won't notify I have the messages until the screen gets turned on.
I did some tests on my gf's stock phone and she's having the same issues, I told her to do some tests on her parents wi-fi when she goes there. I wonder if sgt slaughter has any news.
Btw if you definitely need them on time and need to be on wi fi but don't care about battery life that much just enable best wi fi performance.
djscissorhands said:
what is the smart sync fix?
Click to expand...
Click to collapse
Actually more like a Smart Sync break ... The built in settings/app put your data connections to sleep when your phone goes to deep sleep; this is done to save battery when phone not in use for extended period.
Some folks hate losing the data connections so a flashable "fix" is available for the "problem" ... Look around; you'll find it
Sent from my EVO using XDA
its a sense problem, there's a thread in the one x forums on how to fix it. I'll post when I get home if I can find it. it shuts down to a 'power save' mode after a while plus after midnight or 11 or something.
Just wanted to update that I installed a custom rom that contains the WiFi fix mentioned and although my WiFi doesn't seem to drop how it did before (at least after one day) my notifications are anywhere between 4-10 minutes late on average through WiFi. This seems to be across the board for Exchange email, Gmail & Google Voice.
AardvarkAttack said:
Just wanted to update that I installed a custom rom that contains the WiFi fix mentioned and although my WiFi doesn't seem to drop how it did before (at least after one day) my notifications are anywhere between 4-10 minutes late on average through WiFi. This seems to be across the board for Exchange email, Gmail & Google Voice.
Click to expand...
Click to collapse
Yes my setup also had the wi-fi fix, I can even see my phone connected to the router when the screen is off, the connection is strong.
I had a suspicion it was probably the basic transfer rate of the browser and for some reason I could not adjust this on my fancy 100 dollar router with dd-wrt flashed onto it so I set up a repeater with my older router on stock settings. It seems like the notifications are coming through better now (albeit not instantly) but at least I don't have to turn my screen on every time. It might be a placebo effect or just luck (because at times it does work even with my other router).
EDIT: Ignore the italicized sentence. It was just a stroke of luck, the problem came back.
I'm out of ideas at this point xD
I am having a similar issue as well.
I am rooted and running Fresh Evo LTE 5.1.1 which has the "Disabled SmartSync deep sleep mode" already installed. I also leave my WiFi off (for the same reason as the OP outlines - messages are just plain not arriving or if they do it's after I turn the screen on).
I use gtalk as my primary form of communication on my phone and what seems to be happening is messages from my two closest friends are never arriving. It's hit or miss but seems to be ~45mins after my screen turns off that they send a message and I never get it. One is on Sprint on my family plan and the other is on Verizon. The weird thing is that if I look in my gmail > conversations the messages aren't there either.
I haven't been able to verify any SMS messages that I haven't received but I have noticed that my email notifications seemed a bit wonky but this issue may be fixed with changing my "push" hours (which is retarded to have factory set to only push email between 8am - 8pm).
Question for the smart kids in the class: When does the phone reach "deep sleep"? Is it around ~45mins after the screen turns off?
batgrrlx said:
I am having a similar issue as well.
I am rooted and running Fresh Evo LTE 5.1.1 which has the "Disabled SmartSync deep sleep mode" already installed. I also leave my WiFi off (for the same reason as the OP outlines - messages are just plain not arriving or if they do it's after I turn the screen on).
I use gtalk as my primary form of communication on my phone and what seems to be happening is messages from my two closest friends are never arriving. It's hit or miss but seems to be ~45mins after my screen turns off that they send a message and I never get it. One is on Sprint on my family plan and the other is on Verizon. The weird thing is that if I look in my gmail > conversations the messages aren't there either.
I haven't been able to verify any SMS messages that I haven't received but I have noticed that my email notifications seemed a bit wonky but this issue may be fixed with changing my "push" hours (which is retarded to have factory set to only push email between 8am - 8pm).
Question for the smart kids in the class: When does the phone reach "deep sleep"? Is it around ~45mins after the screen turns off?
Click to expand...
Click to collapse
I also have the dual core mod which I BELIEVE sets my deep sleep right away which is probably why I have the problem more often than you do. One question just so we can start gathering facts large scale, if you're on 3G do you have the problem still? What if you turn 'best wi-fi performance'?
Racer Of All said:
I also have the dual core mod which I BELIEVE sets my deep sleep right away which is probably why I have the problem more often than you do. One question just so we can start gathering facts large scale, if you're on 3G do you have the problem still? What if you turn 'best wi-fi performance'?
Click to expand...
Click to collapse
Correct - I have this problem on 3G. I run on only 3G because the problem is more prevalent on WiFi, but still very common on only 3G.
Currently I have "best wifi performance" turned off. Do you want me to test with it on or off?
batgrrlx said:
Correct - I have this problem on 3G. I run on only 3G because the problem is more prevalent on WiFi, but still very common on only 3G.
Currently I have "best wifi performance" turned off. Do you want me to test with it on or off?
Click to expand...
Click to collapse
On. When I turn it on it pretty much eliminates the issue, it acts just like 3G. But for me 3G is almost perfect (a couple seconds of delay but I can deal with that). Remember though that if you leave it ticked on it will destroy your battery life.
WiFi is on, best WiFi performance is on as well.. I'll run it this way a couple of days and see if I can replicate the problem.
I just wanted to say that I've been having similar issues. I have tried turning on best wifi performance, but I don't think that is helping. For one thing, when I have that turned on, when I wake the phone, the wifi is often times not connected, and it shows 3G. Then it will connect to wifi shortly after I wake the phone. On top of that, I'm still not getting notifications on time. I was notified of an email when I woke the phone that actually came in 10 minutes earlier. Hopefully HTC/Sprint is aware and working on a fix.
Still no fix but I have discovered that for some reason if the screen is off ANY data doesn't go through. Let me explain better:
If I have some thing like Pandora running then it will continue to run once I shut my screen off. But if WiFi isn't being used and I turn my screen off and then lets say I try to connect to it with Cerberus or ping it from my PC or something it will not even though the router reports it as connected.
Very strange behavior.
Ok, this is a good one. I'm a long time root/custom ROM person all the way back to a G2 and I've not heard of something like this happening.
I got an S5. Rooted it successfully with Chainfire's auto root as described here: https://www.youtube.com/watch?v=qaZvtGwwziQ
All was well, but after a few days, I began to notice that I was not getting notifications regularly. After quite a bit of testing, and here is where it gets really weird, I was able to determine that:
-When the phone is connected to wifi and
-When the screen is off
I get NO notifications. Gmail, Facebook, Life360, nothing comes through. I've waited 5+ minutes to get one, and nothing. Then, when I turn the screen on, they all come flooding in at once. If I disable wifi, notifications come through fine. This makes no sense to me. SMS and MMS however, work fine regardless of root and/or wifi connection.
I spent quite a bit of time with a TMO rep who did all she could do to no avail. She said I should return the device for another one, which I did today.
On an unrooted, brand new device (no apps installed either), I could now get these notifications when connected to the wifi. Strange, but ok. So I rooted it, and the SAME problem began again. No notifications when on wifi.
I must have sent 30+ emails to myself trying various things to get it to work on wifi, but no dice.
I checked to make sure wifi stays on when the phone is alseep, and it was.
I checked the Samsung push service was active, and it was.
I am on the ANCH update.
I am seriously stumped here. I suppose my next step is to unroot it and see if the problem goes away. I am really surprised that no one else has reported this!
Thanks so much for your time and input. This one is killing me...
Chris
Well, I just took the NE6 software update via Kies, and nothing has changed.
I should also have said in the first post that when on wifi, and the screen is ON, all notifications are instantly delivered.
/sigh
Again, thanks for any input.
Chris
Have you tried different wifi access points? You could have background data disabled under power saving mode. I remember seeing an option to block notifications while the screen is off. I can't remember exactly where the option is located tho.
savoritz said:
Have you tried different wifi access points? You could have background data disabled under power saving mode. I remember seeing an option to block notifications while the screen is off. I can't remember exactly where the option is located tho.
Click to expand...
Click to collapse
Thanks for the thoughts. Really appreciate the input.
I have not had a chance to try other wifi access points yet, but will do that today I hope.
I did check all the power saving modes, and all were disabled.
I'll look for an option to block notifications when the screen is off, but it seems like if that was turned on, then I wouldn't get notifications regardless of being on wifi or not.
Interesting note though: Last night, on wifi, I did get notifications for some emails. So it does "work", but they are very, very delayed. I'll try and determine how delayed today as well, but for now, I will just leave wifi disabled
Again, thanks very much for any input.
Chris
Did this ever get fixed? I've been experiencing the same issue it's driving me nuts. I have my phone set to not sync, I'll manually sync but it will take several minutes, if ever to sync. My phone is getting good wifi speeds between 60-90mbits down, and I can browse the Web without delay but stuff that syncs... Facebook, Gmail, etc. All have an excessive delay.
Sent from my SM-G900T using XDA Free mobile app