[Q] Call dropping problems on S6Edge - Galaxy S6 Edge Q&A, Help & Troubleshooting

I have been experiencing a peculiar problem with my Galaxy S6 edge quite frequently.
Many times I try to call a person, the phone does not connect.
I have to then restart the phone and then it works.
Also, every once in a while, when I am talking to someone, the person on the other end suddenly is unable to hear me while I can hear him.
Could anyone advice me how to fix this ? Is this a SIM card issue ?
I cut the normal sim card to a micro-sim ?

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[Q] Randomly not recieving calls etc

Greetings from sunny ???? notts
Been a long time lurker, but now i am in need of some help.
Had the galaxy s2 for a couple of weeks now and most of the time it works great. but occasionaly it will not recieve calls or sms. i get no notifications of missed calls, voicemail messages etc. to the caller it just goes straight to voicemail. A few hours later i get all? the sms come in at once, sometimes a voicemail notification but no missed calls. when this happens i have a good signal and am able to call out.
Its definately not because i was using data services at the time and not lack of signal.
I have rooted the phone, but still with a stock rom (ke7 ?)
Anyone got any ideas ?
The handset ? The sim card ? or the network ?
All the best
have fun
rich
dik64 said:
Greetings from sunny ???? notts
Been a long time lurker, but now i am in need of some help.
Had the galaxy s2 for a couple of weeks now and most of the time it works great. but occasionaly it will not recieve calls or sms. i get no notifications of missed calls, voicemail messages etc. to the caller it just goes straight to voicemail. A few hours later i get all? the sms come in at once, sometimes a voicemail notification but no missed calls. when this happens i have a good signal and am able to call out.
Its definately not because i was using data services at the time and not lack of signal.
I have rooted the phone, but still with a stock rom (ke7 ?)
Anyone got any ideas ?
The handset ? The sim card ? or the network ?
All the best
have fun
rich
Click to expand...
Click to collapse
i have the same issue as you ...
the only solution that i found is to set my phone is GSM MODE only but you will loose your 3g/h data and only use EDGE
dik64 said:
Greetings from sunny ???? notts
Been a long time lurker, but now i am in need of some help.
Had the galaxy s2 for a couple of weeks now and most of the time it works great. but occasionaly it will not recieve calls or sms. i get no notifications of missed calls, voicemail messages etc. to the caller it just goes straight to voicemail. A few hours later i get all? the sms come in at once, sometimes a voicemail notification but no missed calls. when this happens i have a good signal and am able to call out.
Its definately not because i was using data services at the time and not lack of signal.
I have rooted the phone, but still with a stock rom (ke7 ?)
Anyone got any ideas ?
The handset ? The sim card ? or the network ?
All the best
have fun
rich
Click to expand...
Click to collapse
Lo Rich. Miggy round?(private joke)
Was wondering, was the phone on charge when it missed the calls/texts?
it could be any number of things, really. if your sim card is not fairly new i would replace it just to be on the safe side. you might try hard resetting your phone (which will delete all your info so back it up first) and starting over.
do you have any apps that block data connections at various times? if so i would delete that app and use the phone for a few days without it to see if the issue goes away.
have you flashed a different radio? if so, try the one that matches your rom, or try the newest one you can find.
there are many possible causes, but if i were in your position i would hard reset it and not install any apps that might interfere with your connection to the network and i would make sure my sim card was fairly new. if the issue still persists you might try asking for an exchange if possible.
If upu have the phone on GSM only then incoming calls go directly to voicemail when data bursts are happening (which is often). So switch to 3g to fix.
If you're not on GSM then I have no idea, maybe no signal in that area...
Thanx
Ok theres possibly been a development with this.
But first a big thanx to all your suggestions, and my response to them.
Seems a bit pointless having such a device then crippling some of it just to get the basic phone part to work. although switching to gsm only may be a temporary solution.
Fault occurs either on charge or not.
Fault has occured whilst at home where all data connections are disabled and wi-fi exclusively used. I havent tried flashing a different radio yet, but it is still on the latest ?? ke7 ? firmware. Sim card was brand new a couple of weeks ago.
So gsm only wont help, but as above when at home i use wi-fi.
Now i spoke to my network, talk mobile a few days ago, they say it will take more than 5 days for their IT dept to contact me to try and sort this ! as i can still make calls they dont see it as a major fault ??? Looks like customer care is not important to them.
I have also spoke to the company i purchased from(wish i hadnt as customer DISatisfaction appears high on their list of prioritys)mobiles.co.uk. I was speaking to someone at their Fullfillment team yesterday about getting another handset sent out, but for some reason i couldnt finish arranging it yesterday. Then early yesterday eve one of their guys rang me back out of the blue to say he had been looking into my fault and had found something not quite right with the original connection they had set up. He was honest enough to admit it was a bit beyond his knowledge and was getting someone from the connections dept to help him. they are going to re-do my connection and for me to wait 24hrs for this to be sorted and hopefully it should be ok after that. All credit to Leeroy at mobiles.co.uk.
The only problem now is other than getting someone to ring me every 1/2hr, how do i know if its working or not ?
I guess the best i can do is leave it a while and see if i get any more complaints that people cant get hold of me.
Once again many thanx for all your suggestions, i will update this when i am confident it has or hasnt been fixed.
many thanx
have fun
rich
this happens to me perhaps every other day
i get a txt saying so and so called but left no message
my reception is fine and my phone has been sitting in one place on 3 bars
i call the person and they said they tried to call and it went straight to voicemail
the txt arrives instantly so i am putting up with just calling people back as its not very frequent
plus i have 1200 mins so i need to use them!
I have the same problem and I believe mine has something to do with the way the towers handle the switch from 3g to edge. You said you get a text message showing a missed call, I think that would be usefull to me also until we can get this fixed. Are you using google voice to get your sms, if not what?
I have the exact same problem, and it's beginning to interfere with my work. The HSDPA signal here is very weak. So I switched it to GSM only, which resolved my signal problem, but I keep missing calls. All I get is a sms saying that I missed a call. Would my problems be solved if I had full HSDPA signal the entire time? You said that calls are missed when data bursts are happening on GSM only? I almost never receive a call the first time. Only after ~3 attempts would they get a hold of me.
Any help would be very much appreciated.

Noise reduction setting during phone calls

Hi all,
I know many people have been experiencing issues when other people cant hear voice.
I have been having this issue for some time, I have tried to disable/enable the noise reduction settings and that has had no effect.
Does anyone know if there is a fix for this?
I called samsung who asked me to do a test using:
*#0283#
which is a voice loop test. It worked perfectly fine.
The Customer Service rep told me I have to send them phone in, I would normally do that but I cannot use my Sim card in another phone because its a micro sim. I dont have another phone anyway so buying a micro sim adapter wont help.
I need my phone for work etc...
Thanks in advance
-r1sh12

It is difficult to make call but with wifi it is not slow

It is difficult to make call but with wifi it is not slow, This is some thing amazing. I have s 5282 Samsung start dual sim phone.
What is happening is when i tried to make call it take about 30 seconds to dial the number after i touch the screen and dial. Very slow. and when turn on wifi and mobile data it is not much effecting to number dialing like previous , and not taking 30 seconds it is around 10 seconds but faster than with out connecting to data network. really i am confused, is this caused by a virus or what?
I have reset the phone but it didn't fix the problem still. i heard from a friend he has a phone Samsung S duos dual SIM phone , same problem he also experiencing , Please help me to figure out.
mmchandana said:
It is difficult to make call but with wifi it is not slow, This is some thing amazing. I have s 5282 Samsung start dual sim phone.
What is happening is when i tried to make call it take about 30 seconds to dial the number after i touch the screen and dial. Very slow. and when turn on wifi and mobile data it is not much effecting to number dialing like previous , and not taking 30 seconds it is around 10 seconds but faster than with out connecting to data network. really i am confused, is this caused by a virus or what?
I have reset the phone but it didn't fix the problem still. i heard from a friend he has a phone Samsung S duos dual SIM phone , same problem he also experiencing , Please help me to figure out.
Click to expand...
Click to collapse
Wut?
The most strange thing i have seen

[Q] Samsung galaxy S duos2 - signal problem

Hi folks,
I bought the Samsung galaxy s duos2 GT-S7582, last week (sw 4.2.2). I wanted to associate my private and company sim cards into one device.
On the first sight it works properly. Until I lost signal from my provider. Both sims I used, are from the same mobile provider. At home it works properly, but in work where is a bit week signal I have a problem to reconnect, after I lost the signal. It seems to me that it doesn't reconnect automatically after I come to area where the signal is for sure, I can not even find any provider manually. I can not do and receive calls on both sims after that of course. Only think what will help is to restart the phone. After that it works properly again, until I lost signal on one of the card again.
I tried to replace the sim cards between them - doesn't help, replace one of the sim with my wife's one - same problem. I did several different settings regarding the connection, but nothing helps. I believe that this would be more-less sw problem, not the hw.
Did anybody face the similar problem? Have you any advices how to solve this issue?
Many thanks for reply.

SIM card random problems with calls

my girlfriend has this phone and sometimes has problems with the calls. The person who picks up the phone didn't listen.
After a restart the phone usually functions fine, but sometimes it happens again.
She tried to put the SIM in the other slot but the problem persists. The SIM is totally new.
One person from one store said that this brand of phones usually has this SIM card issues.
Anyone has it too?

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