Related
Hi to all the people here.
I am very sorry to bother you with my problem, but I am already at the end of my power, and have decided that the only thing I can do is to let all the people around the world know about it.
How this is connected with Athena. It is, very strongly. Athena and ERA network with it's BlueConnect 3G connection is my last resort to live and work since 18 may 2008. How?
So listen:
I live in a suburb of Warsaw, Poland, exactly 23 km from the very center of the city. Warsaw is the capitol city of Poland, Europe (I am very sarcastic now).
I run my office at my home, I write and sell software for hotels, but also am admin for some company networks and run my own, small, commercial VoIP network. Unfortunately, my home and office is, or rather was connected to the world with two phone lines with Internet connection from TPSA, the biggest telco in Poland having practically monopoly on our market. TPSA belongs to France Telecom, and have introduced rules and ways of dealing with customers which were imposed by France Telecom.
Now, on 18 of may the pole, on which my telephone cables hanged, felled down. The pole was standing by the road on a field belonging to some farmer exactly in the middle of the entrance from the road to this field. The pole was put there without permission of the owner of the field, many years ago. The owner of this field was asking TPSA to move the pole 2 meters aside to let him use the entrance to his property, but TPSA never even answered to him. This is how they behave here.
When the pole felt down (it was hit by some car during the winter, but never repaired), the owner of the field came and said that he is not going to let the people from TPSA to enter on his field as long as TPSA agrees to move the pole 2 meters aside (still on his property). They said that TPSA can do that, but only if the owner of the field, were the pole was standing, will pay for it. Obviously he didn’t agree, so they just have gone and left the pole lying down. But after two days, while the owner was not there, they came and put the new pole on in the same place as the old one. They have connected all the cables from main road, but did not connect cables from my small road which was also connected to this pole.
And since that time nothing more happened. I am trying to contact TPSA and make them to do something, but the only option for customers with problems, to contact TPSA, they have left in Poland is to dial they call center were very nice lady says (in short words) “ just fu… of”. Exactly they are saying that “the customer” (meaning me) “does not let the TPSA people to enter on the field and repair the pole and because of that the repair is so called ‘difficult to fix’”.
This answer I received several times already, and when I told the lady that this is not true, and actually the pole is already repaired in spite of the protest of the owner of property, but only ma cables are not connected to it, she was surprised but nevertheless she still said as above.
There is no any office where I could go and complain, there is no any way I can make TPSA to fulfill my rights (there is a low that the maximum the complaints has to be fulfilled is 30 days) , but TPSA just does not care about that because they fill that they are untouchable, and it shows that they are right. There are state institutions here who should monitor and control the market, but they are so afraid that they do not even touch the subject. Why? Because TPSA is France Telecom.
The only think I can say is: fu…k TPSA and fu…k France Telecom.
Please be nice to me and do not shout on me. I just have to throw it out. This is actually the only thing, I can do. I am going to put this post to as many forums as I can, to at least make a small scratch on the face of those "European" institutions. They left me without any option to make living for already over a month. They did not even propose me to make a redirection of my office lines to my mobile. They did not even suggest that I could get a HSDAP device from Orange to have any Internet connection. I had to sign a contract with my mobile network (not orange, I will never ever go to them) for two years, to have any possibility to receive my emails. This is not the way the telco company should behave in Europe or anywhere else. They have a contract not with John Smiths but with a company. Cutting any company from the connection with the world for a month is just killing this company, and specially the one, which deals with networks and software. And name of my company is TKSoftware. Every month they print an invoice for this name. And they dare to ask the farmer to pay for moving their pole from his road. They never paid him for having this pole on his property, on the first place.
Again: to hell with Polish TPSA and France Telecom, which accepts such a behavior.
Edit June 24:
I am calling TPSA call center (number 9330-for business) twice a week. They keep giving me a new complaint number and that's all. No other changes.
I decided that I should be fair to France Telecom and sent this post as an email to their mail address for international business. This address is officially shown on their pages. Guess what. I got a mail rejection info from my mail server saying that it was blocked on FT server as a spam on basis of spamming countries classification. It means that FR is an owner of biggest telco in Poland having over 70% of national market and they put Poland on spammers list on their mail account for international business. Awesome arrogance.
I would very happily accept some help.
1. If anybody could suggest forums dealing with telecomunication, were I could place my post, I would be glad.
2. If someone not from Poland, possibly from France (hope France is not on their spammers list) could resend my post to them, please let me know. I will send copy of my mail which was refused. It has small introduction just saying that the following will be posted to forums around the world.
By the way, I have received invoices for previous month. They have charged me full price. No deduction for not having any connection since 18 Maj. When I called them and complained, they said, I should send an official complain on the paper with standard post. The phone company is not going to make business using the phone. They probably know how useless it is if it is a phone line from TPSA.
Unfortunately that is how big organizations work is in their interest to show invulnerability in the face of anyone having a claim against them, they only play nice if is lest costly to do so and wile they are bound to the law in democratic countries, business are not democratic institutions, there is not a single multinational that work in a democratic manner,no one of them.
You should get in touch with your parliament local representative, communicate with the phone company by letter, so you have records and dates of your claim, take pictures and send your history to local and national newspapers, get in touch with the local consumer association and national consumer watchdog if that does not work, get in touch with other neighbours affected and build a court case together.
If nothing of that works, you and the other affected people in your street will have accumulate a sizeable quantity of documents, letters etc that can be used as evidence and you will start becoming an itch for the phone company so that they consider more worth to do something about your problem rather than do nothing, if only to get rid of your complains
I f none of this works you will have already collected enough solid evidence and are noticeable enough that you can take your case to the European institutions with enough weigh that they bother to take a look.
The problem is
Getting through this process is a lot of hassle, can take long time and is hard work, stressful and wile the telephone company may decide to sort your problem early in the process, also they may not, so you will have to go through the whole process.
And the longer it takes, the bigger amount of hours lost at work expend instead sending letters, bureaucracy, expending money to go from an office to another...the works
can you bother that much?...... exactly, that is way big companies got away with it, many people can't, do not have the meanings and/or the know how.
my advise, take your case as far as you can, it is your right, and when/if it becomes to anti economic,stressful whatever ...seek an alternative.
Good luck
Thanks for your advice and good word.
The problem is that the only alternative in my place is either cable from TPSA or mobile with 3G, which is not enough reliable to run an office.
I work in the office alone, so for sure I will not have enough time and money to go through all this process. That is way I have decided to post such posts in any possible forum I can get access to. I also have sent this post to France Telecom to let them know about the case. This is what I can do, and wait.
July 20 - No change
I have received info from my email server that it could not deliver my mail to address ([email protected]) because their server has a rule which says: all mail form Poland is treated as spam. How France Telecom can make business in Poland and not receiving mails from the country?
I have received answer from TPSA confirming that thay accept my complain and pay me back 1/30 of my previous payments per each day of service being down, but 2 months and almoast a half have passed and they nither repaired it nor payed me back.
I have received an answer for my complain from UKE (Polish main office for electronic communication) confirming that I am right with my complain but they have got an answer from TPSA that I will be paid as described in paragraf above and they are doing everything to repaire my line, so the UKE director (the one who answered) is closing the case.
Today I have no lines , no communication, my customers are going to others, am loosing my work, and all this in the middle of Europe in the year 2008.
Can anybody from France help me and send my email to France Telecom? if so please PM me and I will deliver it to be resend to FT.
Tadeusz said:
(..)
Today I have no lines , no communication, my customers are going to others, am loosing my work, and all this in the middle of Europe in the year 2008.
(...)
Click to expand...
Click to collapse
We are in Europe, and the best thing to do is what latins are used to say. SI VIS PACEM PARA BELLUM ("If you want peace, prepare for war" )
Contact a good layer collect a STRONG documentation about the business you are losing, the france telecom faults, and prepare for a fight.
In ANY CASE start the complain, you are a company, and you are loosing your business.
I don't know who/what/when/where or how, the power button on Photon is missing? I have never dropped my device, I don't even toss it onto bed!!! I hope I dont get a new phone because it took me over a WEEK, 10 - 14 hours a day to get it like I wanted it!!!
..... cool dude
That sucks bro. Happened to mine too. It's just held on by adhesive tape.
How is this under accessories? How is it under anything really...
Sent from my MB855 using XDA Premium App
beyondinferno said:
That sucks bro. Happened to mine too. It's just held on by adhesive tape.
Click to expand...
Click to collapse
OK, it appears its held on by some glue as I can see the white on the button on the bottom.
@Codee, I put it here becuase if I could (and I cant) find another button, I'd buy it and put it on myself.
Now: I'm a pretty easy going person, i rarely get upset at anything, life is too short. I go to Garden State Plaza to Sprint store to speak to one of the Brightest Minds in America. Her nametag says "Manager" so I know I have the correct person and I'm going to get top notch service!!! I tell her its broken, the power button fell off! The first thing out of her mouth was "Have you had the phone for 30 days or less?" (I will not insult you guys, phone came out August 1st, therefore, this chick cannot count!) After this hiccup, she ask where I got it? (Again, I will not insult you. I treat my toys well and I have insurance, I dont care if I got it in Mississippi, it says "Sprint" on it, you see my insurance on my account, give me a working phone!!!!) After 10 minutes on the phone with "whoever", she tells me I need the box because they need the IMEI #. ITS A BOX, I DONT GIVE A RATS...............I'm going back with box and phone at lunch.
Imei is under the battery too isn't it?
Sent from my MB855 using XDA App
I will make this short and sweet, I got a new Photon. I'm pissed at the way I got it, but I got it. I could not figure out how to restore from my backup, so I started the pain staking task of putting it back like it was.
Now, I will bring some comedy to this thread!!
If you go to the Evo forum, the Fuze Forum.......any of them. Everyone can tell you I'm anal about my toys. If your here, you likely are too! My phone has special mouse pad to sit on everywhere.
I return to the same store with a guy I work with that used to do mobile support for our company. I talk to the same manager, she asked me the same 30-day question. I just turned around and looked at Will and srugged my shoulders. She then asked me to taked it to the technicians and signin. These 2 clowns come out and look at the phone, then then again ask me the 30-day question! The Photon is your flagship phone, its IMPOSSIBLE for me to have had it longer than 23 days!!! OK, we will replace it!
After 45 minutes, I get the same manager back. She tells me she needs to turn it on to make sure I did not root it. I have rooted/flashed likely 200+ times. Each one I'v done contain 4 things. Disclaimer that it will void your warranty, Instructions on how to Root/Flash, another Disclaimer that BEFORE you return to your carrier, and Instructions on how to un-root/Un-flash? One would think if I'm smart enough to root/flash, I would be smart enough to un-do it? Personally, I dont think she would know if i did or did not (Unless she noticed something like 'Sprint NASCAR" was missing?)
She then preceeds to tell me "This is clearly physical damage?" Again, I just turned and looked at co-worker. I asked her and the technican to find one single nick on that Photon! They tell me they cannot, but it was likely dropped. I say BS, show me.
I got tired of playing and had to get back from lunch. It dont matter, I have TEP and repair, you can't repair it, give me another one or similar phone per this $8.00 monthly TEP. She tells me physical damage is not covered. I say show me? After playing on her computer for 15 minutes, then a phone call, she gave me a new Photon.
Only at Sprint!!! Sad thing is, next year she will likely get promoted to CEO!!!!
dsims7_2000 said:
I will make this short and sweet, I got a new Photon. I'm pissed at the way I got it, but I got it. I could not figure out how to restore from my backup, so I started the pain staking task of putting it back like it was.
Now, I will bring some comedy to this thread!!
If you go to the Evo forum, the Fuze Forum.......any of them. Everyone can tell you I'm anal about my toys. If your here, you likely are too! My phone has special mouse pad to sit on everywhere.
I return to the same store with a guy I work with that used to do mobile support for our company. I talk to the same manager, she asked me the same 30-day question. I just turned around and looked at Will and srugged my shoulders. She then asked me to taked it to the technicians and signin. These 2 clowns come out and look at the phone, then then again ask me the 30-day question! The Photon is your flagship phone, its IMPOSSIBLE for me to have had it longer than 23 days!!! OK, we will replace it!
After 45 minutes, I get the same manager back. She tells me she needs to turn it on to make sure I did not root it. I have rooted/flashed likely 200+ times. Each one I'v done contain 4 things. Disclaimer that it will void your warranty, Instructions on how to Root/Flash, another Disclaimer that BEFORE you return to your carrier, and Instructions on how to un-root/Un-flash? One would think if I'm smart enough to root/flash, I would be smart enough to un-do it? Personally, I dont think she would know if i did or did not (Unless she noticed something like 'Sprint NASCAR" was missing?)
She then preceeds to tell me "This is clearly physical damage?" Again, I just turned and looked at co-worker. I asked her and the technican to find one single nick on that Photon! They tell me they cannot, but it was likely dropped. I say BS, show me.
I got tired of playing and had to get back from lunch. It dont matter, I have TEP and repair, you can't repair it, give me another one or similar phone per this $8.00 monthly TEP. She tells me physical damage is not covered. I say show me? After playing on her computer for 15 minutes, then a phone call, she gave me a new Photon.
Only at Sprint!!! Sad thing is, next year she will likely get promoted to CEO!!!!
Click to expand...
Click to collapse
What was the address of the store? Did you get any part of her name at all?
EDIT: Got it, Garden State Plaza store. I'm going to escalate your experience to help improve future customer interactions. I'm not sure if this is a Sprint owned store or a 3rd party, but it shouldn't matter. You should be treated better than that.
Garden State Plaza
Merchant ID: 8015689253
Jessica Mendez
It's the one above the food court (there are 4 Sprint Stores in this Mall. They have the one I mention on Second floor above food court. In the food court they have a 3D/Photon Setup. They have a kiosh outside JC Penny's. And they have a store on the other side of Macy's!)
What I think is, Honestly, each of these stores are owned by different individuals. Each store likely get's a quoto # of Photon's to sell. The Store by Macy's told me I had to take it back where I got it, likely because it would cut into the number of phones THEY had to sell. Where I got it, more or less, just gave away $600.00!!! Just my opinion!
dsims7_2000 said:
What I think is, Honestly, each of these stores are owned by different individuals. Each store likely get's a quoto # of Photon's to sell. The Store by Macy's told me I had to take it back where I got it, likely because it would cut into the number of phones THEY had to sell. Where I got it, more or less, just gave away $600.00!!! Just my opinion!
Click to expand...
Click to collapse
You're right. I'm pretty sure that's a 3rd party store, but they should still be more helpful and sound less clueless. Sprint is working hard to overcome a bad reputation for customer service and things like this don't help.
I'm glad you finally got resolution, but it should have been handled in one trip. The whole thing about the box was a joke. I'm betting she was hoping you would hit a different store when you came back
Online is not much better. Before reading, go to the middle of this and read my original complaint, then come back here and read Sprint's reply, then go to bottom and read my response!
Dear David Sims,
Thank you for contacting Sprint. I apologize for the inconvenience that
you have experienced.
As per your account, I can see that your phone is under 30 days return
policy. The Sprint 30-Day Risk-Free Guarantee allows you to return a
like-new phone to the point of purchase.
If you will opt for the different phone, your account will be charged
for the $35.00 for restocking fee.
Also, I can understand that your account is charged for the
International long distance calling. Let me explain that what is the
difference between International long distance and the International
roaming.
1- International long distance (ILD) is defined as making a call from
the United States to other countries in the world.
2- International roaming (IR) is defined as traveling to countries
outside of the United States, U.S. Virgin Islands, and Puerto Rico.
So, these charges are valid on your account. So, due to system
restriction, we are unable to apply the credit on your account.
We value your business and appreciate the opportunity to answer your
questions.
Sincerely,
Cheryl B.
Sprint
Get the best value for your money & exercise your freedom
to change plans anytime without penalties - we promise!
www.sprint.com/planpromise
Sprint.com is all about you! My Sprint puts what you want to know,
right at your fingertips -- take a tour and sign up today!
www.sprint.com/mysprint
Original Message Follows:
------------------------
========================================================================
Name: David Sims
Form: Ask A Question Learn OR Feedback and Suggestions - Learn
Topic: Equipment
Contact Number: 201-681-5429
========================================================================
Original Question:
Question: I have Motorola Photon 4G, somehow, the power on/off button
fell out. I took the phone to Garden State Plaza in New Jersey. At
first, she asked if I had the phone for 30 days or longer. As a manager,
I felt she should have known this as Sprint did not release the phone
until August 1st. She then asked where I got it, I told her that and she
told me I had to take it back there. 1. As the phone is almost new I
should be able to replace it at ANY Sprint store I choose. 2. I go back
to where I got it (Same Mall, different store), Im told I cannot replace
it without the box? 3. I have insurancce on the phone? I'm getting mixed
answers everyone. I spent $500+ 2 weeks ago, I would like a WORKING
phone!
========================================================================
****************************************************
Additional Data
****************************************************
SUB Topic : Insurance
Current Customer ?: Yes
Email Address: [email protected]
Address:
City:
State: PA
Zip: show details 4:30 PM (21 hours ago)
OK, I will attempt this ONE more time!! I was NOT returning the phone, I just wanted a WORKING phone. That's all I wanted. It was clear to the 2 technicans that looked at it, and it was clear manager the phone was missing this button. Additionally, this is SUPPOSED to be "Sprint's Flagship" phone. It was released August 1, 2011. The 30-day Risk-Free Guarantee should have never been a question as it's impossible for me to have owned this phone for more than 23 days. Next on this, I pay for insurance & equiptment repair to cover this, so it should not matter if I owned the device 2 days or 50 years. I was told by the Manager it was clearly physical damage. I asked her and her 2 technicans to show me ONE mark on that phone? After an hour, the phone was replaced.
Next, lets go back to my bill. CDMA Phones (Sprint and Verzion) do NOT work in Europe (well until this phone. All AT&T and T-Mobile work globally as they are GSM), If you looked at my account as you stated, you can see that 1. I do not have International dialing on my account nor did I enable it. Therefore it is impossible for me to make a International call. Secondly, in order for me to use THIS phone outside the US, I have to call Sprint to enable me in whatever country I am traveling to, therefore I could not have made those +44 (which is the UK by the way!) calls. I think we can both agree this HAD to be an incoming call (like all the rest of them!) In the last year this has not been on my bill!
Lastly, since I'm here, If you look at the attached invoice, my upgrade is $0.00. If I look at my current bill, it $19.08!!! Therefore, that charge should be removed from my bill!
Thank You for your understand.
Honestly that exchange is a little hard to follow. Did you mention the billing problem to the rep in the original submission?
I think that maybe she was trying to solve a problem when what she should have done was escalate the issue to an area manager. Did you get the billing issue fixed?
I actually noticed a Photon at the store with the power button not attached. Believe me, I will return mine in the event that falls off.
Thats like receiving a phone with a glued on screen and being help accountable if that glue wheres off and my screen is no longer attached.
To me it sounds like alot of people talking about policies and processes that they have NO OBVIOUS idea how they work.
Lets start:
First...the Evo 3D is Sprints "flagship" phone. Look up the definition if you need further assistance.
Second...ALL returns, regardless of 3rd party or Company owned require the original box when returned or a fee will be accessed. Its in your contract you sign. Try for starters to read it thoroughly before yelling and screaming at the ones of us that work for Sprint and can help you if you help yourself!
Can this be overridden? OF COURSE...but if your attitude sucks, chances are youre not going to get the "customer service" you think you are deserved.
Third...as for TEP, its Total Equipment Protection, not Insurance! BIG DIFFERENCE! This is to assist you in the cost reduction of a new device if something happens to yours. Again, reading the TEP agreement, physical damage is noted as obvious damage or missing components. YES I know, its a flaw in the design, BUT UNTIL Motorola releases a statement to Sprint verifing that this is a "known issue" with this device it will be looked at as physical damage! (Return a car to a dealer after 2 weeks with a missing door handle and see what happens...just sayin)
Fourth...its not as easy as walking in and saying "I want a new phone. Give it to me now". Again, this goes back to your TEP agreement and Sprints 30 day policy. If within 30 days, its exchange/replaced. Now, if you purchase at a Company owned store, you can return it at a Company owned store ANYWHERE. However, if you purchase it from a 3rd pary dealer, you must return it at one of their locations. This can be overridden thru customer care, but you will get NOWHERE in store. This is just the way this process works.
Fifth...understand that the person that you are dealing with in store has all the control, and its usually based off of the attitude the customer has. You yell and scream and act a fool, Im not doing **** for you. Flip side, youre calm and understanding of the processes Sprint has in place, Im gonna make SURE that you are taken care of. (Free accessory, bill credit, something...)
Hope this may lay to rest those that are only customers that think they are the CEO.
...And let the rage ensue..........
To be fair I have also walked into a sprint store and was mistreated by a person from the get go. I did nothing wrong or had any kind of bad attitude with them. I just knew the policies better then they did. Luckily a manager noticed the situation and took over helping me.
I do agree tho that some people do have horrible attitudes on both sides. Sad thing is it is those events that get blasted online. In your case I completely understand. The warranty question was ridiculous.
Also I have had beter experience at a corporate store than a 3rd party one and I always askif the store I am going to is corporate or not. I stay away from the 3rd party stores.
Sent from my MB855 using XDA App
I was wondering if it was possible. What I want to do is buy a couple of evos and have them both use the same number. Both would ring if the number was dialed and if they called out they would both be using same account.
I have 2 kids that both want a phone and sprint said I can only have 1 more line. (already have 4).
Thank you for any help or for pointing me in right direction.
redeye-fl said:
I was wondering if it was possible. What I want to do is buy a couple of evos and have them both use the same number. Both would ring if the number was dialed and if they called out they would both be using same account.
I have 2 kids that both want a phone and sprint said I can only have 1 more line. (already have 4).
Thank you for any help or for pointing me in right direction.
Click to expand...
Click to collapse
You could get two separate Google Voice lines for free. The phones would only work on wifi
But what you're talking about, I don't believe so on a CDMA network. Each phone has an ESN, and to get both phones to use the same line, you would have to have one of them spoof the other's ESN. I'm pretty sure that's illegal, and they'd catch you if both were active.
Sorry, didn'T know that it would be illegal. I just figured it would be like a land line having multiple handsets. Its not like you could use both at same time to call different people. Just didn't want to have to go to another carrier and sign up for whole new plan since both kids are under 10 years old and probably won't use 10 minutes a month combined. Phones would be used to call me our my wife in case something changed with school schedule. Ie club staying late put getting out early.
Open another account in you wifes name and see if you can get a Sero account. Search Sero in the forums to find out hour to so that.
WizeguyEvo3D
Sounds good in theory
Shot from my shooter in 3D
injected with cleanrom2.8
You could duplicate the phones, and it would do exactly what you want. However, this is illegal. If your kids have wifi at school, you could just use the many internet based texting and calling apps for android, and you don't even need to worry about adding a line. OR what would be SO cheap. If you just want them to have a phone to contact you in emergencies, just get them prepaid phones. That will be about $10 a month each. Same as adding a line.
This might sound like a broken record with ebay/craigslist scams, you can add me to the list.
I'm going to keep it short and to the point.
- I'm a T-Mobile user, purchased an AT&T Phone (LG Optimus G) on Craigslist , which i then unlocked via ebay code.
- a couple weeks of use the phone was reported stolen, blacklisted.
> On the day of purchase I saved the craigslist ad on the computer, which contained the seller's number, and it had the date as well.
What should i do?
- Contact the seller?
- Contact AT&T Insurance Company?
- Sell it on Ebay, is it illegal?
Would greatly appreciate any help or info as I am stranded without a phone, so the sooner the better, thank you.
sasoq said:
This might sound like a broken record with ebay/craigslist scams, you can add me to the list.
I'm going to keep it short and to the point.
- I'm a T-Mobile user, purchased an AT&T Phone (LG Optimus G) on Craigslist , which i then unlocked via ebay code.
- a couple weeks of use the phone was reported stolen, blacklisted.
> On the day of purchase I saved the craigslist ad on the computer, which contained the seller's number, and it had the date as well.
What should i do?
- Contact the seller?
- Contact AT&T Insurance Company?
- Sell it on Ebay, is it illegal?
Would greatly appreciate any help or info as I am stranded without a phone, so the sooner the better, thank you.
Click to expand...
Click to collapse
If I can put my 2 cents in, I believe I have a unique perspective on this since I'm an international buyer-
You can easily list this phone on ebay as BAD IMEI, since this phone is unlocked it can be used on any GSM carrier in the world except AT&T and T-mobile (who share blacklists), which to most people who live outside of the US like me is completely fine- who cares about AT&T honestly lol. So just list it as BAD IMEI on AT&T but unlocked for international carriers, and you'll be able to sell it for like 10-20 bucks less than a regular device easy.
sasoq said:
This might sound like a broken record with ebay/craigslist scams, you can add me to the list.
I'm going to keep it short and to the point.
- I'm a T-Mobile user, purchased an AT&T Phone (LG Optimus G) on Craigslist , which i then unlocked via ebay code.
- a couple weeks of use the phone was reported stolen, blacklisted.
> On the day of purchase I saved the craigslist ad on the computer, which contained the seller's number, and it had the date as well.
What should i do?
- Contact the seller?
- Contact AT&T Insurance Company?
- Sell it on Ebay, is it illegal?
Would greatly appreciate any help or info as I am stranded without a phone, so the sooner the better, thank you.
Click to expand...
Click to collapse
Or you could find out who's phone it actually is, and turn it into AT&T and contact the local authorities. Get the dude arrested and return the phone to its owner who's probably heartbroken without their LGOG.
In the process get your money back from the dude, he'll have to do crap court anyway they'll add that to his charges and square you away.
You're basically summed up into two probabilities, he either;
A) Stole the phone, and sold it to you. In which case you are now the receiver of stolen property, and now you're going to break the same law and sell it, again. Comical.
B) He owned the phone, and reported it stolen after selling it, thus he's probably committing some pathetic small version of insurance fraud, of which I'm sure AT&T would love to know. In this case I'm almost positive AT&T will let you keep the phone and they'll remove the blacklist since after the fact.
Bonus round: You could just call AT&T / their insurance, and tell them you have the phone, the situation you're in, and present the evidence you kept.
Just think, worst case scenario someone could effectively do the exact same thing and use your ebay ad as proof they purchased the phone not knowingly that it was stolen, and then YOU have to deal with the legality of selling stolen property. The world is retarded, have fun
[r.]GimP said:
Or you could find out who's phone it actually is, and turn it into AT&T and contact the local authorities. Get the dude arrested and return the phone to its owner who's probably heartbroken without their LGOG.
In the process get your money back from the dude, he'll have to do crap court anyway they'll add that to his charges and square you away.
You're basically summed up into two probabilities, he either;
A) Stole the phone, and sold it to you. In which case you are now the receiver of stolen property, and now you're going to break the same law and sell it, again. Comical.
B) He owned the phone, and reported it stolen after selling it, thus he's probably committing some pathetic small version of insurance fraud, of which I'm sure AT&T would love to know. In this case I'm almost positive AT&T will let you keep the phone and they'll remove the blacklist since after the fact.
Bonus round: You could just call AT&T / their insurance, and tell them you have the phone, the situation you're in, and present the evidence you kept.
Just think, worst case scenario someone could effectively do the exact same thing and use your ebay ad as proof they purchased the phone not knowingly that it was stolen, and then YOU have to deal with the legality of selling stolen property. The world is retarded, have fun
Click to expand...
Click to collapse
I am wondering if there may be a third scenario.
C) the person that sold the phone neither stole the phone or reported it stolen, but didn't fulfill his contract and AT&T had it blacklisted.
adfurgerson said:
I am wondering if there may be a third scenario.
C) the person that sold the phone neither stole the phone or reported it stolen, but didn't fulfill his contract and AT&T had it blacklisted.
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Click to collapse
Touche' I'd call AT&T for sure, especially if I was using it and it cut off
[r.]GimP said:
Touche' I'd call AT&T for sure, especially if I was using it and it cut off
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Click to collapse
+ I thought the phone number on the ad would be a real number turned out it's not, i think it's a google voice number because I called and heard "could not complete your call please try again.." associated with google voice, dialed *70 plus the number and got through two rings and a end call. Does anyone know how i can find out the real number on google voice?
Idk if i should contact at&t wouldn't they want to take the phone, since it was reported stolen? Meanwhile I have the phone, Is there any way i can still use the phone with a blacklisted imei. I know I've seen some cases where Roms can give a phone a different Imei. Thanks guys for the responses
This thread is a little dated but just for clarity, a device won't be blacklisted due to breach of contract. A device is only added to the blacklist if it's reported lost or stolen.
As an aside, calling the carrier won't change the situation much. They don't want the device back and certainly aren't removing it from the blacklist.
Sent from my LG-E970 using xda app-developers app
Yeah op is likely the victim of insurance fraud.
Sent from my LG Optimus G using XDA Premium 4 mobile app
I wanted to register for the promotion and receive a free wireless charger but so far, they haven't even enabled registration on their promo website.
https://www.samsung.com/au/note8-wirelesscharger-offer
None of the links to the registration form actually work. The site says to register when you receive your device (which I have) but doesn't say that the registration will open on a certain date. The promo ends tonight but I can't see why they'd have to wait until the promo ends before opening up registrations.
Can anyone else access the registration form?
It is live now. But the form seems broken. The address lookup field...doesn't look up anything. So the form stays incomplete. I have tried with different browers and devices with the outcome the same.
Salveh said:
It is live now. But the form seems broken. The address lookup field...doesn't look up anything. So the form stays incomplete. I have tried with different browers and devices with the outcome the same.
Click to expand...
Click to collapse
I had the same issue. Did not work on my Firefox or Chrome. For some reason it worked fine on my wife's PC (firefox), with the address field popping out.
However...... Prepare for a nightmare.
I just wasted over an hour fighting with the website with issues, and then having Vodafone telling me to call Samsung, and Samsung telling me to call Vodafone. What a mess. The biggest issue comes from the Proof of purchase number. There isn't one.
The Proof of purchase receipt that I have scanned does not show it and Vodafone support says that they don't have a Proof of purchase number to give me, with the final verdict being to "just type in your account number". Seriously.
Next on the list is if I use the field "Previous note 7 owner" then the web page will refuse to load to the next page. It's screwed. Vodafone instructed me to say that I did NOT own a note 7 even though I actually did own one ...through Vodafone themselves. Now my form has gone through with seeming "false" information and both Vodafone and Samsung are claiming "it might be okay". Currently I have zero faith in this clustertruck.
Rezzaps said:
I had the same issue. Did not work on my Firefox or Chrome. For some reason it worked fine on my wife's PC (firefox), with the address field popping out.
However...... Prepare for a nightmare.
I just wasted over an hour fighting with the website with issues, and then having Vodafone telling me to call Samsung, and Samsung telling me to call Vodafone. What a mess. The biggest issue comes from the Proof of purchase number. There isn't one.
The Proof of purchase receipt that I have scanned does not show it and Vodafone support says that they don't have a Proof of purchase number to give me, with the final verdict being to "just type in your account number". Seriously.
Next on the list is if I use the field "Previous note 7 owner" then the web page will refuse to load to the next page. It's screwed. Vodafone instructed me to say that I did NOT own a note 7 even though I actually did own one ...through Vodafone themselves. Now my form has gone through with seeming "false" information and both Vodafone and Samsung are claiming "it might be okay". Currently I have zero faith in this clustertruck.
Click to expand...
Click to collapse
I logged into My Vodafone and found a form to request the Proof of Purchase document. They'll send it to me via email in the next couple of days. Be interesting to see if this mythical "Proof of Purchase number" is on this document. If not, I can see both Samsung and Vodafone finding themselves in legal hot water over what appears to be a promotion that is impossible to actually redeem. If they make this too difficult, I'll put in a complaint to the ACCC as this kind of thing is illegal.
Just registered for my wireless charger this afternoon, w00t! Hopefully these don't take forever to confirm and ship like the S7 Gear VR's did. lol..
Has anyone that registered for the promo received any confirmation from Samsung? I asked Vodafone for a Proof of Purchase but it didn't have all of the information Samsung is demanding. I used it for my registration anyway as Vodafone don't provide any documentation that complies with Samsung's demands. I'm waiting to see if they accept it anyway. If they don't, I'll lodge a complaint against Samsung and Vodafone (because they advertised the promotion on their site) with the Australian Competition and Consumer Commission (ACCC). Samsung can't offer a promotion with conditions that are impossible to fulfil and Vodafone shouldn't advertise that promotion if they can't provide the required documents to enable a customer to participate. I'll drag both of them through the legal mud by their balls if I have to.
completed it 11 days ago and got an email saying they will respond in up to 15 days whether I got my "gift" or not.
That was a week ago...
I used my receipt number in the proof of purchase number but I paid through Paypal. Waiting to see how they will deal with that...
Going back and checking There is a reference number and a link to check how the redemption is going. Clicking the link sends me to a site asking for the reference number and my registered email. After entering the data I get a message here -
Mines approved. Waiting to be shipped.
Registered the day it went live, still status is registered
Also does anyone know why America and other country got more pre order gifts than us?
Other country had the choice of either a wireless charger, and a 128gbSD card or a VR camera and a SD card,.
Just wondering
Received this email today.
Dear Samsung Note8 Customer,
We hope you are enjoying your new Note8.
We would like to apologise for the delays in processing your claim for the Samsung Wireless Charger Promotion. The demand for the Wireless Charger has exceeded expectations and overwhelmed our promotions team.
Rest assured though, we have expanded the team and are working hard to get through the claims as quickly as possible. You will receive an email once your claim has been processed and also when your Wireless Charger has been shipped.
In the meantime, if you would like to check the status of your claim, please access the redemption website here.
Thank you for your patience.
Yours,
Samsung Promotions Team
Looks like I'm going to waiting forever.
Yep, got the same notice and a couple hours later got a notification that my purchase docs had been validated but now it would take (up to) 5 days to validate my IMEI... If the IMEI is deemed not valid they will let me know...
How nice, you have a wonderful new toy, the receipt is fine but the IMEI may not be valid... Awaiting Validation Limbo...
Seriously, WTF?!!!
ultramag69 said:
Yep, got the same notice and a couple hours later got a notification that my purchase docs had been validated but now it would take (up to) 5 days to validate my IMEI... If the IMEI is deemed not valid they will let me know...
How nice, you have a wonderful new toy, the receipt is fine but the IMEI may not be valid... Awaiting Validation Limbo...
Seriously, WTF?!!!
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Click to collapse
yeah samsung dont seem to be as talented in organising things like this.
still waiting on the "Loyalty bonus" thing as well... very poorly communicated thing that we should be very pleased and excited about but now am just tired and angry about.
Well that was a drama and a half... Finally got the "Congratulations" email. Now it will only take up to a month to send out...
It's like the star wars saga, it just keeps going even after you think it is finished for good.....
Arrived a week ago... Not bad, but would've preferred the 256gb micro sd....
Registered Sept 22nd
Approved Oct 12th
Dispatched Oct 27th
Received Oct 31st
Email notifications are slower than the actual progress.. I received the "dispatch" email on the same day I received it.
note 8 promotions
Rezzaps said:
I had the same issue. Did not work on my Firefox or Chrome. For some reason it worked fine on my wife's PC (firefox), with the address field popping out.
However...... Prepare for a nightmare.
I just wasted over an hour fighting with the website with issues, and then having Vodafone telling me to call Samsung, and Samsung telling me to call Vodafone. What a mess. The biggest issue comes from the Proof of purchase number. There isn't one.
The Proof of purchase receipt that I have scanned does not show it and Vodafone support says that they don't have a Proof of purchase number to give me, with the final verdict being to "just type in your account number". Seriously.
Next on the list is if I use the field "Previous note 7 owner" then the web page will refuse to load to the next page. It's screwed. Vodafone instructed me to say that I did NOT own a note 7 even though I actually did own one ...through Vodafone themselves. Now my form has gone through with seeming "false" information and both Vodafone and Samsung are claiming "it might be okay". Currently I have zero faith in this clustertruck.
Click to expand...
Click to collapse
by not saying you had a note 7 you may have missed out on the $250 note 7 loyalty promotion,i didn't have proof that i use to have 2 note 7s' on contract,i got telstra to print out my contract details,Samsung sent back an email saying, as you are also eligible for a bonus $250 Samsung online promotion code, we have transferred your claim to the 'Galaxy Note7 Loyalty Reward Offer' website.,which made me have to wait longer,everything now has been verified and i was told to wait up to 30 business days,as from today i have a week to go.i sent them an email saying the note 9 will be out by the time i get my charger.