I got a moto e off ebay and it has a Google account attached to it.....anyway to remove that?
Go to android settings>accounts and remove the google account
Sent from my XT1526 via CM 13
I can't get in there....its been reset and asking for the last email synced to it
My friend if the phone does not have a custom recovery I have to say that you have a paper weight
Dvdxploitr said:
I can't get in there....its been reset and asking for the last email synced to it
Click to expand...
Click to collapse
Have you tried these method?
https://www.youtube.com/watch?v=cLZOI-9tYg4&feature=youtu.be
https://www.youtube.com/watch?v=HuPIhiFZoaI
yea, tried those, they don't work because when you click on the "help & feedback" section it does not bring up a website like it does on the Nexus 6P....
Dvdxploitr said:
yea, tried those, they don't work because when you click on the "help & feedback" section it does not bring up a website like it does on the Nexus 6P....
Click to expand...
Click to collapse
I guesses you tried all the ways on Youtube too. They use methods for selecting texts of Privacy policy.
I haven't thought Motorola security was strong that way until now
yea, selecting text is disabled, the "help and feedback" is disabled.....I don't know if that is a 5.1 feature or what.....but I can't downgrade to 5.0.2 because it just shows error messages and there is no 5.1.1 or 6.0 to try
It seems like there would be a way i could get into the file system without rooting......like a file browser...I mean, they even have file explorer programs for encrypted hard drives like the Xbox 360
Sell it to me for 15$
Anandabasak said:
Sell it to me for 15$
Click to expand...
Click to collapse
It's in very rough condition....cracked screen and plastic frame around it is missing...the only reason I got it was to use on SwagBucks.....if you know how to fix it, share the knowledge
yes have u tried factory reset......whats the problem can u pls specify it........
It's got a Google account lock on it.....I got it off eBay thinking I could get around it but apparently, its just every other phone that can be done easily (Samsungs, Moto X, Nexus 6, LG G4, LG V10...)....this one is just being stubborn about it....its like Motorola put extra security in their CHEAP phones
try to get into recovery....fastboot and try unlocking the bootloader........
can't unlock the bootloader b/c it requires you to get into the system and turn on "Enable OEM Unlocking"
Oh yes......the try to access the recovery and factory reset from there
I did that...that's what triggers the "Factory Reset Protection" (FRP)....if you reset from Recovery Mode, you have to enter the google email address/password that was used to sync the phone last time....but if you reset from within the phone (which I can't access), then it does away with that FRP thing.....
Ok give me a bit time to think........
---------- Post added at 11:37 AM ---------- Previous post was at 11:35 AM ----------
Using 5.0.2……?????
It's on 5.1....can't downgrade to 5.0.2
Dvdxploitr said:
It's on 5.1....can't downgrade to 5.0.2
Click to expand...
Click to collapse
so it's locked yes? why we have to help you if this phone is probably stolen?
it's not black listed...I checked the IMEI (you can still get that even with it being locked)....you'd think if it was stolen, it'd be black listed? (then again, I don't know how/if people bother to report cheap pre-paid devices.....unless if they go get another phone activated if they tell Boost Mobile "oh, my other phone was stolen" or "lost" and Boost does it)
Related
I see a lot of people saying you need to reset google wallet before flashing a new rom, but google wallet has never been able to be opened on my phone because it says device unsupported, so what does it mean by reset google wallet that I'm seeing people say in all of these threads? How do I reset it exactly if I can't open it?
I have not rooted or really tampered with the phone yet so I'm not sure if this is something that is effecting all EVO owners or what.. I just don't want to lose the functionality when it does become available
PaulB007 said:
I see a lot of people saying you need to reset google wallet before flashing a new rom, but google wallet has never been able to be opened on my phone because it says device unsupported, so what does it mean by reset google wallet that I'm seeing people say in all of these threads? How do I reset it exactly if I can't open it?
I have not rooted or really tampered with the phone yet so I'm not sure if this is something that is effecting all EVO owners or what..
Click to expand...
Click to collapse
If you have not messed with Wallet at all then there is nothing to reset.
Racer Of All said:
If you have not messed with Wallet at all then there is nothing to reset.
Click to expand...
Click to collapse
thanks for the quick reply, is this something affecting all owners?
Personally, if I were you. I'd open the app up anyways, and reset it it from within its settings regardless of if you are actively using it. It won't hurt, its just an extra step that takes a minute.
You are taking a risk of destroying the secure NFC element - even though you don't use it now, you may want to later - or the person who ultimatly ends up with this phone when you are done with it may want to use it.
Kcarpenter said:
Personally, if I were you. I'd open the app up anyways, and reset it it from within its settings regardless of if you are actively using it. It won't hurt, its just an extra step that takes a minute.
You are taking a risk of destroying the secure NFC element - even though you don't use it now, you may want to later - or the person who ultimatly ends up with this phone when you are done with it may want to use it.
Click to expand...
Click to collapse
I physically cannot open the app, that's the whole problem. I get the device not supported message when I try. I just bought the phone yesterday and was never truly able to open it at all.
PaulB007 said:
I physically cannot open the app, that's the whole problem. I get the device not supported message when I try. I just bought the phone yesterday and was never truly able to open it at all.
Click to expand...
Click to collapse
If you were never able to open the application, there is nothing to clear because nothing ever got modified. Clearing the settings resets it back to stock, and since yours is already in that state the point is moot.
Racer Of All said:
If you were never able to open the application, there is nothing to clear because nothing ever got modified. Clearing the settings resets it back to stock, and since yours is already in that state the point is moot.
Click to expand...
Click to collapse
Thanks , and thanks for your post in your signature. I'll give thanks when I'm able.
What if I set it up when I first got the phone (just for the free $10) and have never used it and now I want to root to gain wifi tether ect.. Isrooting going to break my NFC?
jsbiff said:
What if I set it up when I first got the phone (just for the free $10) and have never used it and now I want to root to gain wifi tether ect.. Isrooting going to break my NFC?
Click to expand...
Click to collapse
Then yes you would want to reset it
Sent from my EVO using xda premium
I cannot reset it because I get the Error about no supported country. Can I temp root to change the prop file so I can reset Google wallet? then root?
Just Rooting does not erase anything. You just don't want to do anything that requires wiping the phone, whether that be through recovery, settings menu, or htcdev unlock.
The factory reset of the entire phone is what causes the problems.
jsbiff said:
I cannot reset it because I get the Error about no supported country. Can I temp root to change the prop file so I can reset Google wallet? then root?
Click to expand...
Click to collapse
If you only go for root access it does not wipe your phone or change anything other than gaining root access. If you do the S-Off method you have more of a chance to mess something up but it still doesn't wipe your phone. Only the htc-dev unlock wipes the phone. You will need root to do the s-unlock tool anyways.
i have been looking and tried,but havent found the solution i need to get into my phone without a factory reset.forgot password to google email and im stuck.anyone know o a solution that can be used to help me get back into my phone?
spdraycr1018 said:
i have been looking and tried,but havent found the solution i need to get into my phone without a factory reset.forgot password to google email and im stuck.anyone know o a solution that can be used to help me get back into my phone?
Click to expand...
Click to collapse
Did you setup a secondary email account and/or cell# when you setup your account?
If so, just go to gmail on the web and resest your password using one of those.
My wife set this up, but with no backup plan incase something like this happened. So now I'm stuck trying to get in
Short answer NO
spdraycr1018 said:
My wife set this up, but with no backup plan incase something like this happened. So now I'm stuck trying to get in
Click to expand...
Click to collapse
Short answer No, this is one of the security features, otherwise anyone could change anyone's password.
Even if you want to take off the primary account you have to do a Factory reset. unless you have root.access With mobiles you have to treat it the same as your PC, Backup everything.
Sorry
Dang, this sucks. Ok, thanks. This phone has a sim card installed. Wonder if I could swap into another of the same phone and use that card to enter phone and get all information I need out before I factory reset...
spdraycr1018 said:
Dang, this sucks. Ok, thanks. This phone has a sim card installed. Wonder if I could swap into another of the same phone and use that card to enter phone and get all information I need out before I factory reset...
Click to expand...
Click to collapse
seems possible if you are rooted and have a custom recovery.
Nah not rooted. Got in touch with Google and they put me in contact with the group they use for issues like this. A lot of useful info but there's nothing they can do because my wife only used the gmail to access the play store and nothing else. So basically we are sol and have to factory reset the phone. Gonna look through and find out how to do it
stop stealing phones
If it were stolen, I could just factory reset and get in. But maybe your little brain is too small to read and understand all of the words that I have written. But thanks for your useful tip!! :good:
spdraycr1018 said:
If it were stolen, I could just factory reset and get in. But maybe your little brain is too small to read and understand all of the words that I have written. But thanks for your useful tip!! :good:
Click to expand...
Click to collapse
haha yeah just joking bro, sorry to offend, needed to get to ten posts and i have a ****ty sense of humor
Hi,
As you may have known, ok Google issue has been solved in recent miui 10 stable update. Now it offers to unlock the device using voice match even when the display is turned off.
Now even I say ok Google when the screen is turned off, it does wake the device but it's still locked and it shows me pattern unlock.
How to unlock the device so that I can pass an actual command to Google assistant?
Thanks
My phone just updated to MIUI Global 10.0 (10.0.4.0 OEJMIFH) and it was fixed.
Now I can say 'Ok Goolge' and it opens assistant.
Phone unlocking by voice command is disabled by miui and afaik even Google is removing this feature from assistant, security reasons probably
lipaum said:
My phone just updated to MIUI Global 10.0 (10.0.4.0 OEJMIFH) and it was fixed.
Now I can say 'Ok Goolge' and it opens assistant.
Click to expand...
Click to collapse
Yes that works but I was talking about unlocking the phone.
OK google works on miui 10 Global stable?
I didnt know that, i thought it just work on stock base android roms.
pack21 said:
OK google works on miui 10 Global stable?
I didnt know that, i thought it just work on stock base android roms.
Click to expand...
Click to collapse
It was broken when the device came out. Now they fixed it on popular demand. [emoji16]
lockhrt999 said:
Yes that works but I was talking about unlocking the phone.
Click to expand...
Click to collapse
Did you try 'Voice Match Unlock' (or something because mine is in portuguese) in settings? Here (again) is working.
Sent from my Poco F1 using XDA Labs
lipaum said:
Did you try 'Voice Match Unlock' (or something because mine is in portuguese) in settings? Here (again) is working.
Sent from my Poco F1 using XDA Labs
Click to expand...
Click to collapse
Yes, I did that. It does wake up the device but doesn't unlock it.
Edit: Sorry. I wasn't facing the same issue. I was facing the issue where the Google Assistant wasn't working properly, and it would show me the error "unable to open microphone".
I found the solution on the MIUI forums. Here's what I did...
You have to go to the Google app in "Installed Apps" and clear the cache and the data and reboot, and it'll start working fine.
It was a little tricky to find the Google app as it wouldn't show in the Installed Apps. You have to click on the 3 dots on the upper right side corner and select "Show all apps" and then it'll show up. After that, you just clear the cache and the data and reboot phone, and it'll start working properly
Nevertheless, I tried your solution and it didn't work either way.
Ok Google straight up doesn't work for me
Delete data, clear cache, udpate app. This worked for me
muham47 said:
Delete data, clear cache, udpate app. This worked for me
Click to expand...
Click to collapse
There are lots of different places where I can delete Google data. Could you walk me through it?
muham47 said:
Delete data, clear cache, udpate app. This worked for me
Click to expand...
Click to collapse
you are saying you can wake and unlock the sleeping phone by saying ok Google, right?
I have tried deleting cache and data, updating but it didn't work for me.
What exactly did you do?
Google's quietly removes Voice Unlock on Pixel 3
lockhrt999 said:
Nevertheless, I tried your solution and it didn't work either way.
Click to expand...
Click to collapse
Don't get your hopes high about this feature's implementation on OEMs. Google were already silently phasing-out this feature and the OEMs will soon to follow.
Refer to these links:
https://www.theverge.com/2018/10/19/18001460/google-pixel-3-xl-google-assistant-voice-match-removed
https://9to5google.com/2018/10/26/google-killing-android-voice-unlock/
lockhrt999 said:
you are saying you can wake and unlock the sleeping phone by saying ok Google, right?
I have tried deleting cache and data, updating but it didn't work for me.
What exactly did you do?
Click to expand...
Click to collapse
Yep, i just cleared cache, data then udpated the google app and it worked.
---------- Post added at 03:09 AM ---------- Previous post was at 03:04 AM ----------
raydialseeker113 said:
There are lots of different places where I can delete Google data. Could you walk me through it?
Click to expand...
Click to collapse
Go to settings -> installed apps -> search for google, tap on google app -> tap clear data, clear cache, uninstall updates, then update your google app.
muham47 said:
Go to settings -> installed apps -> search for google, tap on google app -> tap clear data, clear cache, uninstall updates, then update your google app.
Click to expand...
Click to collapse
Tried this as per instructions but still no avail. Are you using stable MIUI version?
lockhrt999 said:
Tried this as per instructions but still no avail. Are you using stable MIUI version?
Click to expand...
Click to collapse
It sort of works for me (Stable 10.0.6.0). However, following those instructions it only wakes the phone, but doesn't unlock. But - after getting to that point, I went into the Google assistant, settings, voice, voice match and it let me select the slider - gave me a warning about being less secure, and then it woke up AND unlocked via voice.
Unfortunately, it then failed to do it the next time I tried it and asked for my pattern/face. Not sure if it requires log in sometimes and not others, or if the first time was just luck!
At one point it would wake up and let me ask a question, but only read or show me the answer when I unlocked, but now it won't even do that, so basically it's completely inconsistent! hurrah!
Clearly some sort of security issue - whether it's Xiaomi or Google's fault is up for debate, but if Google are removing it from their flagship then I wouldn't be surprised if it never works properly on anything else.
If they would only get Trusted Places working properly (Google that is) or even allow trusted Wifi (I know the security implications but I'm prepared to accept them!) then it would probably not be necessary.
I could keep it unlocked with my watch, but then I find that (despite pocket mode) my phone regularly does random things while in my pocket!
I had similar issues with my Mate 10 Pro, that I've just changed from, so it's not solely Xiaomi's fault, but is it really too much to ask to expect Android features that are offered to actually work out of the box?!
gonzo99 said:
It sort of works for me (Stable 10.0.6.0). However, following those instructions it only wakes the phone, but doesn't unlock. But - after getting to that point, I went into the Google assistant, settings, voice, voice match and it let me select the slider - gave me a warning about being less secure, and then it woke up AND unlocked via voice.
Unfortunately, it then failed to do it the next time I tried it and asked for my pattern/face. Not sure if it requires log in sometimes and not others, or if the first time was just luck!
At one point it would wake up and let me ask a question, but only read or show me the answer when I unlocked, but now it won't even do that, so basically it's completely inconsistent! hurrah!
Clearly some sort of security issue - whether it's Xiaomi or Google's fault is up for debate, but if Google are removing it from their flagship then I wouldn't be surprised if it never works properly on anything else.
If they would only get Trusted Places working properly (Google that is) or even allow trusted Wifi (I know the security implications but I'm prepared to accept them!) then it would probably not be necessary.
I could keep it unlocked with my watch, but then I find that (despite pocket mode) my phone regularly does random things while in my pocket!
I had similar issues with my Mate 10 Pro, that I've just changed from, so it's not solely Xiaomi's fault, but is it really too much to ask to expect Android features that are offered to actually work out of the box?!
Click to expand...
Click to collapse
You're right. But if it had worked then it would have been a great party trick. I never had a phone which could wake up with an audio command.
lockhrt999 said:
You're right. But if it had worked then it would have been a great party trick. I never had a phone which could wake up with an audio command.
Click to expand...
Click to collapse
The irony is that I've just switched from a Huawei Mate 10 Pro (Various reasons, but flaky bluetooth top of the list) and that did do it after the last update. That's because they have their own voice recognition baked in to the Kirin chipset though I think, so it's not using just Google's voice match - and even that took a lot of fiddling to get working. No idea how secure it was, but it was handy for finding the phone by asking it where it was! I refuse to talk to my phone in public anyway, so it's something I can live without I think
Is there any kind that actually works? I keep fishing around on Google play and everything is either old, doesn't work, or is full of sh*t, or a combination of all 3.
Welcome to XDA
If you're running Android 9 or higher simply do a factory reset. There are no known rootkits that can worm out of the user partition, once that data is wiped so is the malware.
Don't reload it again after the factory reset.
blackhawk said:
Welcome to XDA
If you're running Android 9 or higher simply do a factory reset. There are no known rootkits that can worm out of the user partition, once that data is wiped so is the malware.
Don't reload it again after the factory reset.
Click to expand...
Click to collapse
Thank you for the welcome. Sorry bout the late reply. I don't suppose there's another way is there? Im literally fresh out the box, I've never done a factory reset.
Michael Romanov said:
Thank you for the welcome. Sorry bout the late reply. I don't suppose there's another way is there? Im literally fresh out the box, I've never done a factory reset.
Click to expand...
Click to collapse
You're welcome. The other way is to find the malware and delete it completely.
blackhawk said:
You're welcome. The other way is to find the malware and delete it completely.
Click to expand...
Click to collapse
Which would be how? Would I need a app or something for the pc? And if so do you have any recommendations? I have the mixsilver file manager on my phone (pixel 6 "Not pro"). Would there be a way I could find it thru there? Also my device is not rooted. So would I need to root? I'm sorry if this gets on your nerves. If so tell me, won't hurt my feelings. I'm literally a noob at this stuff. I've been trying to teach myself and just do trial and error but im getting in over my head and don't wanna accidentally brick my phone or worse.
What makes you sure you have spy/malware? Or do you mean adware?
Cheers
Tom
With Avast or AVG Antivirus you can do a pretty good scan of your apps, even system apps if you want.
For Factory reset see here https://support.google.com/pixelphone/answer/4596836
or go here on a PC (you need your Pixel connected by usb to the PC then): https://pixelrepair.withgoogle.com/carrier_selection
tom1807 said:
What makes you sure you have spy/malware? Or do you mean adware?
Cheers
Tom
Click to expand...
Click to collapse
Chrome ****tin out 3 gigs of data a day. I have unlimited so it's not that big of a deal but still.....and some of the options I had in settings like "permissions, enable/disable, clear data/cache" that I know for a fact I had not too long ago are now greyed out or nonexistent. Also sometimes when I bring up "location" thru the settings menu everything is supposed to be "off" but there's 2 or 3 that look like they are switching back to say "off" as soon as the page shows. 1 of them outright takes several seconds to display any "on or off" setting at all. I've found a "Verizon" system app on my phone, some kind of Samsung telephony thing. And it seems like I can input a change to settings or something and when I look at my phone in the morning everything I had set up is back to it's previous settings.
psi78 said:
With Avast or AVG Antivirus you can do a pretty good scan of your apps, even system apps if you want.
For Factory reset see here https://support.google.com/pixelphone/answer/4596836
or go here on a PC (you need your Pixel connected by usb to the PC then): https://pixelrepair.withgoogle.com/carrier_selection
Click to expand...
Click to collapse
Thank you. Umm.....stupid question but I've never done a full reset before so.....how and would I need to move my apps to another storage or could I just go back thru the play store and redownload? And any paid apps and subscriptions?
It probably explains all that in those links doesn't it?
Just do factory reset and you are okay.. Then start using phone as new..
Michael Romanov said:
Chrome ****tin out 3 gigs of data a day. I have unlimited so it's not that big of a deal but still.....and some of the options I had in settings like "permissions, enable/disable, clear data/cache" that I know for a fact I had not too long ago are now greyed out or nonexistent. Also sometimes when I bring up "location" thru the settings menu everything is supposed to be "off" but there's 2 or 3 that look like they are switching back to say "off" as soon as the page shows. 1 of them outright takes several seconds to display any "on or off" setting at all. I've found a "Verizon" system app on my phone, some kind of Samsung telephony thing. And it seems like I can input a change to settings or something and when I look at my phone in the morning everything I had set up is back to it's previous settings.
Click to expand...
Click to collapse
For what it's worth, the Verizon system app comes with the phone in case you use a Verizon sim.
If you end up clean flashing or factory resetting, I would not restore any apps from backups. I would reinstall everything fresh or you could just be putting the malware back on your phone, if that indeed is what you have.
Michael Romanov said:
Thank you. Umm.....stupid question but I've never done a full reset before so.....how and would I need to move my apps to another storage or could I just go back thru the play store and redownload? And any paid apps and subscriptions?
It probably explains all that in those links doesn't it?
Click to expand...
Click to collapse
Just redownload them. Google remembers your bought apps or subscriptions in your Google account, so as long as you use the same email/account for logging in to Playstore after Factory reset you're good.
Your contacts normally are also synced to your Google Account, so you get them back also then.
psi78 said:
Just redownload them. Google remembers your bought apps or subscriptions in your Google account, so as long as you use the same email/account for logging in to Playstore after Factory reset you're good.
Your contacts normally are also synced to your Google Account, so you get them back also then.
Click to expand...
Click to collapse
Thank you. I was worried it wasn't gonna remember me.
Lughnasadh said:
For what it's worth, the Verizon system app comes with the phone in case you use a Verizon sim.
If you end up clean flashing or factory resetting, I would not restore any apps from backups. I would reinstall everything fresh or you could just be putting the malware back on your phone, if that indeed is what you have.
Click to expand...
Click to collapse
But that's the thing. I don't use Verizon I use sprint which is part of t mobile. That's why I just don't get it.
Michael Romanov said:
But that's the thing. I don't use Verizon I use sprint which is part of t mobile. That's why I just don't get it.
Click to expand...
Click to collapse
It comes with the phone by default just in case you do use Verizon. Basically that app helps give the phone Verizon support, of sorts. It's disabled by default if you don't use Verizon so there's really nothing to worry about with that app.
Lughnasadh said:
It comes with the phone by default just in case you do use Verizon. Basically that app helps give the phone Verizon support, of sorts. It's disabled by default if you don't use Verizon so there's really nothing to worry about with that app.
Click to expand...
Click to collapse
Man thank you. There's stuff on here that I don't understand and I've been thinking it's something I've downloaded or whatever. I'm new to all of this.
Bad pic of problem
So I've got the pixel 6 fully updated and completely stock and freshly reset (ready to sell if I can unlock it)
But the app T-Mobile is telling me to use to unlock it isn't compatible with my device.
Now I'm no stranger to tech, I've downloaded the app on another device and copied the APK to the pixel 6 and installed it but it won't connect, it just pops with fatal error when I open the app and then immediately closes.
I've tried doing another reset and installed it that way again with no luck, same thing. I'm at complete loss. I've detailed the issue to tforce on Facebook and they have told me it can't be unlocked until that app tells me it unlocked. I finally convinced them to contact someone higher but they said it would take several days to hear back and that the specialist wouldn't reach out to me directly (bummer) they would have tforce contact me. I just don't want to miss out on selling this (buyer is waiting) I have exhausted what I know and coming here for help.
For clarification! I AM NOT ASKING FOR UNOFFICIAL OR ILLEGAL UNLOCKS, I need this done the right way.
spart0n said:
Bad pic of problem
So I've got the pixel 6 fully updated and completely stock and freshly reset (ready to sell if I can unlock it)
But the app T-Mobile is telling me to use to unlock it isn't compatible with my device.
Now I'm no stranger to tech, I've downloaded the app on another device and copied the APK to the pixel 6 and installed it but it won't connect, it just pops with fatal error when I open the app and then immediately closes.
I've tried doing another reset and installed it that way again with no luck, same thing. I'm at complete loss. I've detailed the issue to tforce on Facebook and they have told me it can't be unlocked until that app tells me it unlocked. I finally convinced them to contact someone higher but they said it would take several days to hear back and that the specialist wouldn't reach out to me directly (bummer) they would have tforce contact me. I just don't want to miss out on selling this (buyer is waiting) I have exhausted what I know and coming here for help.
For clarification! I AM NOT ASKING FOR UNOFFICIAL OR ILLEGAL UNLOCKS, I need this done the right way.
Click to expand...
Click to collapse
This sounds odd on T-Mobile's part. If they unlock the sim for the phone, you should gain access to unlock the bootloader. I did not need to use the T-Mobile app to do this when I got the phone on launch day.
What I state above assumes the phone has an active sim of course.
Sorry I couldn't help, but the process above worked for me and I'm still paying off my P6.
phaino00 said:
This sounds odd on T-Mobile's part. If they unlock the sim for the phone, you should gain access to unlock the bootloader. I did not need to use the T-Mobile app to do this when I got the phone on launch day.
What I state above assumes the phone has an active sim of course.
Sorry I couldn't help, but the process above worked for me and I'm still paying off my P6.
Click to expand...
Click to collapse
I've been on the phone and messaging on social media with 7 different employees and they all send me the same link and tell me that I have to use this app to do the final unlock and they can't complete that on their end
T-Mobile Device Unlock (Google - Apps on Google Play
Request a Mobile Device Unlock from T-Mobile without calling Customer Service
play.google.com
spart0n said:
I've been on the phone and messaging on social media with 7 different employees and they all send me the same link and tell me that I have to use this app to do the final unlock and they can't complete that on their end
T-Mobile Device Unlock (Google - Apps on Google Play
Request a Mobile Device Unlock from T-Mobile without calling Customer Service
play.google.com
Click to expand...
Click to collapse
Sounds odd, because I get this with app. See attached screenshot.
phaino00 said:
Sounds odd, because I get this with app. See attached screenshot.
Click to expand...
Click to collapse
Yeah that's what I posted in the bad quality pic. The app hasn't been updated since 2020 and is marked as incompatible with Android 13 but T-Mobile is telling me that's how I unlock it. I've downloaded it on another device and extracted the APK and installed it on the p6 but when launching it I just get a fatal error pop up and it doesn't open. I've tried installing a bunch of other versions from apkmirror but they all do the same. I'm at a loss as to what I can do. I've searched for how to downgrade back to 12 but that requires an unlocked bootloader so I'm just stuck
spart0n said:
Bad pic of problem
So I've got the pixel 6 fully updated and completely stock and freshly reset (ready to sell if I can unlock it)
But the app T-Mobile is telling me to use to unlock it isn't compatible with my device.
Now I'm no stranger to tech, I've downloaded the app on another device and copied the APK to the pixel 6 and installed it but it won't connect, it just pops with fatal error when I open the app and then immediately closes.
I've tried doing another reset and installed it that way again with no luck, same thing. I'm at complete loss. I've detailed the issue to tforce on Facebook and they have told me it can't be unlocked until that app tells me it unlocked. I finally convinced them to contact someone higher but they said it would take several days to hear back and that the specialist wouldn't reach out to me directly (bummer) they would have tforce contact me. I just don't want to miss out on selling this (buyer is waiting) I have exhausted what I know and coming here for help.
For clarification! I AM NOT ASKING FOR UNOFFICIAL OR ILLEGAL UNLOCKS, I need this done the right way.
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Maybe try going to APKMirror, downloading the app from there if they have it and see if you can sideload it. Sounds like they need to update their app.
EDIT: See you just posted you have tried that already.
spart0n said:
Yeah that's what I posted in the bad quality pic. The app hasn't been updated since 2020 and is marked as incompatible with Android 13 but T-Mobile is telling me that's how I unlock it. I've downloaded it on another device and extracted the APK and installed it on the p6 but when launching it I just get a fatal error pop up and it doesn't open. I've tried installing a bunch of other versions from apkmirror but they all do the same. I'm at a loss as to what I can do. I've searched for how to downgrade back to 12 but that requires an unlocked bootloader so I'm just stuck
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Do you have an active sim that you can have Tmobile unlock the sim?
That may be a way to do it.
If not, I'm sorry I cannot be more helpful.
phaino00 said:
Do you have an active sim that you can have Tmobile unlock the sim?
That may be a way to do it.
If not, I'm sorry I cannot be more helpful.
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I've tried with 2 different T-Mobile sims, one prepaid and one post paid
spart0n said:
I've tried with 2 different T-Mobile sims, one prepaid and one post paid
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I'm sorry. Unlocking the sim (to use the phone on other carriers) worked in the past, maybe something changed.
Well here's an update. While waiting for T-Mobile to get back to me. I tried using the Verizon app to get a free trial esim and see if it would work. And it doesn't, it just gets stuck on the checking eligibility and after a few minutes just crashes the app back to home screen. I've given that app all permissions and still not working. So I decided I'd check the IMEI myself. I got on Swappa and it says the IMEI is unlocked and had all the phone details correct so I'm thinking something is wrong on the phone even though it's been freshly reset. I'm just lost.
give this a shot, go to network settings and locate the sim section, if i recall there should be option to request the unlock directly from the device rather than the app your mentioning