Repair/service experiences? - E 2015 Q&A, Help & Troubleshooting

Hey. I'm about to give my E for repairs tomorrow (the speaker stopped working after a drop). I was wondering, has anyone went to Motorola for any type of repair/replacement so far? If so, how was your experience?

it depends on country where you live, repairs can be handled by different companies in different countries.

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International Warranties?

Hi there
I bought my Atrix online, I live in Australia.
Now I have problem with the phone I took to the moto repair shop they said they can't fix it as it does not have an Australian label on the back! and it's not a OZ stock!
I'm still 6 months warranty according to me IEMI number but it's based on US!
What do u guys suggests? can I post it to US motorola? possible?
Advice needed
IMO, you should call up Motorola customer service during their normal business hours.
what is wrong with your phone though? it might be cheaper just to do the repairs yourself.
It's not loading/starting up.

[Q] Updates in the US

Imported this bad boy to the US, but with Nokia releasing new updates, will they ever reach the US? I have a feeling that it may never be rolled out here... If so are there any other alternatives to update?
(It is unlocked/unbranded and ordered from Handtec)
halfnelson117 said:
Imported this bad boy to the US, but with Nokia releasing new updates, will they ever reach the US? I have a feeling that it may never be rolled out here... If so are there any other alternatives to update?
(It is unlocked/unbranded and ordered from Handtec)
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Click to collapse
Did you get to avoid paying VAT on your purchase?
I'm pretty sure the update isn't rolled out by region, more like IMEI groups.
Isn't Market Place done by region your account is registered to? Maybe updates are the same?
You could also try conencting via a VPN in a region where it's released, see if it picks up an update?
I've had two updates so far, so would of thought most people would have had atleast one?
I did get to avoid VAT I'll check again tonight as another update was released. I just haven't received any messages telling me to update. Thanks for the info!
halfnelson117 said:
I did get to avoid VAT I'll check again tonight as another update was released. I just haven't received any messages telling me to update. Thanks for the info!
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Then that's a really good price for it!
I really want this phone, but need to be sure that Internet Sharing will be enabled first, or it's a waste of my money.
Hey, keep us posted would you? I'm getting mine this Monday from Amazon and curious to see if Zune will detect the update in Burbank, Ca.
Need WiFi tethering as I use for my Kindle Touch WiFi, but it's not a deal breaker.
Also, one or two people have posted some anomalies with the update concerning the battery indicator. ..
Hey halfnelson.. does the phone accept your AT&T GSM SIM card as it is or did you have to cut it to a lesser size to fit?
Someone on O2 in Europe wrote they had to cut theirs?
The Lumia uses a microSIM, so yes it would need cutting (unless you had one already, of course).
I trimmed down my GIffgaff one no problem.
apollo15rover said:
Hey halfnelson.. does the phone accept your AT&T GSM SIM card as it is or did you have to cut it to a lesser size to fit?
Someone on O2 in Europe wrote they had to cut theirs?
Click to expand...
Click to collapse
It did accept my regular sim after I cut it. Be sure to do it correctly, or else the contacts won't match up
I researched it and decided to wuss and shell out the $20 for a T-Mobile micro sim.. Will phone activate when I get the phone Monday. Failed too many shop and craft classes to trust myself cutting.
Hey any news on your update?
I've got another ? for the OP.
The website you bought from, with the best price I've seen, does not specific the WCMDA/HSPA bandwidths to differentiate if it's the quad-band or one of the two different tri-bands. Which carrier are you using here in the US and is the 3G fully functioning for you?
anseio said:
I've got another ? for the OP.
The website you bought from, with the best price I've seen, does not specific the WCMDA/HSPA bandwidths to differentiate if it's the quad-band or one of the two different tri-bands. Which carrier are you using here in the US and is the 3G fully functioning for you?
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Click to collapse
I'm on Att and get fully functioning HSPA+. it uses the 850/900/1900/2100 bands for 3g/HSPA+.
halfnelson117 said:
I'm on Att and get fully functioning HSPA+. it uses the 850/900/1900/2100 bands for 3g/HSPA+.
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Click to collapse
This is good to know, cuz the product page doesn't list them. I spent waaaay too long last night looking for a UK site that sells quad-band HSPA. Have it narrowed down to two, thanks to your confirmation here.
I'm kinda keen on the cyan.
Although many sites say they don't have the right bands, all the lumia devices have the bands I said above.
halfnelson117 said:
Although many sites say they don't have the right bands, all the lumia devices have the bands I said above.
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Click to collapse
Pull the sim tray out and look at the model number.. will be RM-801 or something... what model do you have?
One Update Came Through - T-Mobile USA
So I have..
OS: 7.10.7740.16
Firmware: 1600.2475.7720.11414
But I am only getting Edge Data.
Have Hard Reset and I'm hoping that this is just a new SIM getting onto the system (customer service warned me to allow 2 hrs for full services)
Otherwise could be a deal breaker.
Hoping not; a chap at the TMobile store in Burbank where I live said another customer came in with the same phone bragging away on it so hope this is just a temp thing..
Beautiful device though!!
The Lumia doesn't do AWS, EDGE is the best you'll get from T-Mobile US.
Yep; I found that out... Hopefully AT&T will buy out T-Mobile..
apollo15rover said:
Yep; I found that out... Hopefully AT&T will buy out T-Mobile..
Click to expand...
Click to collapse
Hopefully AT&T won't be able to buy T-Mobile. Talk about market concentration and increased rates. The acquisition doesn't mean that tmo phones will magically start working. The changes you'd hope to see would not be immediate.

[Q] Experiences about RMA quality for European unit.

Hi Euro customers like me.
Has anybody sent their Prime to ASUS to have the issue with WiFi and BT solved?
If yes what happened when you got it back?
Gary Key, wrote that all non-North Americans should contact their local Asus Support. I asked ASUS DK what they knew about this issue and possible solution.
They knew zero..
I am interested to hear from others in EU countries about their experience and results.
Thanks

Nokia repair centre turnaround time

Hi i had a brand new nokia lumia yellow the earpiece did not work (could not hear anybody) and phone got quite warm on upper part of phone i sent it in to the nokia repair centre what is the turn around time here in the uk. Also is this a common problem on this phone?
jutley said:
Hi i had a brand new nokia lumia yellow the earpiece did not work (could not hear anybody) and phone got quite warm on upper part of phone i sent it in to the nokia repair centre what is the turn around time here in the uk. Also is this a common problem on this phone?
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Click to collapse
Not a common problem, but why didn't you just exchange it where you bought it from if it was brand new?
A more common problem is dust in the FFC and proximity sensor, though.
petard said:
Not a common problem, but why didn't you just exchange it where you bought it from if it was brand new?
A more common problem is dust in the FFC and proximity sensor, though.
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Because I bought if of someone they had it on contract and I think they bought it from someone prior to me so I am third owner it would be a nightwear trying to sort it out that way so this was the only way the phone is brand new.I hope I get it back soon it's a lovely phone in yellow.
Well I contacted them today via chat and the agent said my handset has been swapped for a new one and should be back this week it was unrepairable beyond economical repair.The phone itself was only 5days old what could of happened to it?I was going to claim the free wireless charger but if the details have changed can I still get it?
The free charger is only available or I should say was only available to AT&T customers only. That deal is now over. Also unless you bought it straight from AT&T then good luck on getting as it was not Nokia that was doing the special.
That's strange because I am in uk and on my box it clearly says offer is still valid for uk customers I have a unique code on my box.
jutley said:
That's strange because I am in uk and on my box it clearly says offer is still valid for uk customers I have a unique code on my box.
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Click to collapse
i saw on wpcentral.com that there is an actual promotion for a free wireless charger for the 920, and a free back cover and charger for the 820
http://www.wpcentral.com/down-under-lumia-920-or-lumia-820-grab-your-free-nokia-wireless-charger
that might shed some light
http://www.nokiapromo.com.au/

[Q] Purchased LG G2 Demo phones-Help

I purchased a pair of G2 Verizon phones from an online seller. Unfortunately I found out they were demo phones after receiving them. They work, but keep defaulting to demo mode, and then it wipes out all my contacts and emails. None of the local phone stores or techs are willing to help me. The seller will no respond to my requests for help. Does anybody know a way to convert these back to regular phones?
corvetteworks said:
I purchased a pair of G2 Verizon phones from an online seller. Unfortunately I found out they were demo phones after receiving them. They work, but keep defaulting to demo mode, and then it wipes out all my contacts and emails. None of the local phone stores or techs are willing to help me. The seller will no respond to my requests for help. Does anybody know a way to convert these back to regular phones?
Click to expand...
Click to collapse
The only way is to hope it has a bootloader you can you use to flash a stock software. Might be able to contact LG about it but selling those phones is really not suppose to happen.
I have zero experience with phones and their related software functions. LG wouldn't help because I didn't purchase them from an authorized seller. I am hoping to find a person willing to walk me through the steps needed to identify first, whether or not this phones operating system is able to be reinstalled. And second, if the first task is possible, will that person guide me through the corrective action.

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