Dirty camera glass protection - Xperia Z5 Compact Q&A, Help & Troubleshooting

Hello,
On my recently acquired Z5C, I've noticed that the glass that protects the camera is very dirty.
I tried to clean it with a couple of stuff, it always comes back to it's "dirty" state.
Check out the photo (Hi Res) and let me know if you also have the same problem.
Thanks.

The Transporter said:
Hello,
On my recently acquired Z5C, I've noticed that the glass that protects the camera is very dirty.
I tried to clean it with a couple of stuff, it always comes back to it's "dirty" state.
Check out the photo (Hi Res) and let me know if you also have the same problem.
Thanks.
Click to expand...
Click to collapse
Have you tried washing your hands before washing the phone?
Lol seriously though, I've never gotten mine dirty but I have a case that it sits in

Apparently, according to some people in the Telegram group, it could be the UV coating coming off.
I'm wondering if I send back the phone to warranty if they can do something.

The Transporter said:
Hello,
On my recently acquired Z5C, I've noticed that the glass that protects the camera is very dirty.
I tried to clean it with a couple of stuff, it always comes back to it's "dirty" state.
Check out the photo (Hi Res) and let me know if you also have the same problem.
Thanks.
Click to expand...
Click to collapse
yepp, have a same problem with my Z5c ...

lol i had the same problem with my old sony, btw is plastic not glass.
now i know to watchout here also

I sell my z5c in bout 2 months when i can do a upgrade again but this is my last sony for a while because i want a phone that can do RAW photo's.

Related

Has anyone managed to scratch the screen (not screen protector) yet?

Today I received a screen protector in the mail (came free with a case), so I decided to change out the old one that came pre installed on the X10. Of course once everything was removed and when I started to apply the new one, all of the dust in the house was magically attracted to the new one, rendering it useless.
I'm now stuck without a screen protector, and have growing paranoia that my screen is going to get messed up. Looks like I'll have to order a new one.
Until then, does anyone have an X10 with the protector removed? Has your screen scratched after extended normal use?
I'll probably be stuck without one for a week so I hope it lasts.
Truth : I suspect you won't have much success, if any, finding someone who's successfully scratched their X10 screen. There is one user however, who's succeeded in cracking the screen -- I remember having read a thread about it
javagreen said:
Truth : I suspect you won't have much success, if any, finding someone who's successfully scratched their X10 screen. There is one user however, who's succeeded in cracking the screen -- I remember having read a thread about it
Click to expand...
Click to collapse
i hav x10i... my screen has scratches like 7-8.. theyre like minor scratches bt still
:'(
javagreen said:
Truth : I suspect you won't have much success, if any, finding someone who's successfully scratched their X10 screen.
Click to expand...
Click to collapse
Well you've got at least two now, momerbk and gavriel18 on another thread has stated his is "mashed" now due to not having one, so I'd get one on asap.
Not forgetting the guy who's was run over, that was pretty scratched
I've gotten some minor scratches but they are very hard to see... and from my personal tests the X10 screen hides scratches better then the Dell Streak
tigger69 said:
Not forgetting the guy who's was run over, that was pretty scratched
Click to expand...
Click to collapse
Rofl, I saw that one as well, although it doesn't really fit into my "normal use" category
I'm pretty careful with my stuff, I'll just have to avoid buses until I get a new screen protector lol.
This thread is somewhat putting me at ease though!
Semi related: Are there any scratch test videos for the X10?
Multiple scratches and a chip. Still don't know how I managed that...
haha lol. I scratched mine within 3 weeks ... I have now one big scratch and a few little scratches blegh.
Are you guys sure you really scratched the glass or is it just the original screen protector? The original screen protector scratches very easily. That is why I removed mine and replaced it with something better.
mine is still mint, I work in bean processing plant(dusty), spend most of my days off at the beach with the kids. That's no proof that it won't get scratched one day but I doubt it will make people think less of me if i have a scratch on my screen
naplesbill said:
Are you guys sure you really scratched the glass or is it just the original screen protector? The original screen protector scratches very easily. That is why I removed mine and replaced it with something better.
Click to expand...
Click to collapse
Lol, I never had a stock screen protector with mine
T-Mobile UK
Z3X said:
Lol, I never had a stock screen protector with mine
T-Mobile UK
Click to expand...
Click to collapse
I'm pretty sure they all have them stock. Take a closer look at the lower part of the screen near the buttons. You should be able to see it there. it is an exact fit protector so it's almost impossible to see that it's there.
naplesbill said:
I'm pretty sure they all have them stock. Take a closer look at the lower part of the screen near the buttons. You should be able to see it there. it is an exact fit protector so it's almost impossible to see that it's there.
Click to expand...
Click to collapse
Hmm it does look that way, although I can't seem to get it if it's is one) off
Another quick question:
I've heard that some of the better screen protectors can actually hide previous scratches once they are applied, is that actually true?
I've ordered both the clear coat screen protector and also that free stealthguard protection thing, so I'm hoping that one of those will be sufficient
Z3X said:
Hmm it does look that way, although I can't seem to get it if it's is one) off
Click to expand...
Click to collapse
I put one of the free stealthguards on mine Saturday. I only used he screen guard not the full body though. It was a little difficult to get the oem screen protector off but only until you get it started. Once it starts peeling it comes off fairly easy.
i have my phone in a leather case without a screen protecter, never been a fan of them and my screen is immaculate... so far it is only almost 3 weeks old though
naplesbill said:
I put one of the free stealthguards on mine Saturday. I only used he screen guard not the full body though. It was a little difficult to get the oem screen protector off but only until you get it started. Once it starts peeling it comes off fairly easy.
Click to expand...
Click to collapse
wow just found it, i never noticed it LOL, it's a thick screen protector, sometimes when texting i noticed the phone sometimes missed keys wonder if it was because of the protector.
so can anyone confirm that there phone has been scratched without the OEM protector?
I think that extra thick shield is supposed to act as a "shatter resistant protector" so that if you do happen to smash the glass you don't get shards and splinters everywhere. It is much thicker than any screen protector i've seen before and taking it off will ruin it.
I took my oem one off and now have a deep scratch , not a clue how I did it. If I could go back I would definitely use protection lol. They may not be as pretty as the bare screen but they work.

For those with dust in front facing camera.

I had dust in my Lumia 920, which was kind of irritating, I think I read something that said it had something to do with the phone not being properly sealed. I took a can of duster and sprayed some right above where the parts of the shell joins and that got rid of it immediately.
Could be great, could blow more dust in. Nokia need to fix it. Worked for you though, so cool.
as it's a hardware problem, the fix might not be so easy and will most likely not happen for the 920... has anyone found a permanent solution to keeping the dust out - like somehow sealing this little hole?
Have this problem on my yellow 920. Att doesn't have any more available and they're not sure when/if they'll get anymore. Think I may send it to Nokia for fixing.
I sent mine in for repairs to Nokia today. Will report back once I get it back
pencilcase said:
I sent mine in for repairs to Nokia today. Will report back once I get it back
Click to expand...
Click to collapse
Do they pay for shipping? I am quite disappointed that my brand new phone already has a defect and since I'm past the 2 week mark AT&T will want to give me a refurb. I wonder if it's a better idea to send it in to Nokia? Will they hard reset it?
I just bought a Galaxy Note 2 so I'm fine with sending it in if it's a better idea.
petard said:
Do they pay for shipping? I am quite disappointed that my brand new phone already has a defect and since I'm past the 2 week mark AT&T will want to give me a refurb. I wonder if it's a better idea to send it in to Nokia? Will they hard reset it?
I just bought a Galaxy Note 2 so I'm fine with sending it in if it's a better idea.
Click to expand...
Click to collapse
Yes, shipping was payed for. I filled out a request on the nokia page for sending it in and they provide you with the forms and papers for packaging.
pencilcase said:
I sent mine in for repairs to Nokia today. Will report back once I get it back
Click to expand...
Click to collapse
Very keen to see what Nokia do about this, although I don't use the front camera but the amount of dust it's collecting is pathetic very poor workmanship by Nokia especially on a flagship handset. I've used air duster several times which only clears the dust for short time so now can't be bothered.
thanks
this did the trick for me thanks.
Went to the Microsoft Store in Bellevue, WA today.
Out of 5 Lumia 920s, 4 of them had dust in the front facing camera. One of them didn't have dust in the front facing camera until I blew into the earpiece.
hawc1506 said:
Went to the Microsoft Store in Bellevue, WA today.
Out of 5 Lumia 920s, 4 of them had dust in the front facing camera. One of them didn't have dust in the front facing camera until I blew into the earpiece.
Click to expand...
Click to collapse
So this probably means the proximity sensor is messed up on all of them. This is going to be bad for Nokia.
petard said:
So this probably means the proximity sensor is messed up on all of them. This is going to be bad for Nokia.
Click to expand...
Click to collapse
Yeah...my unit is arriving sometime this week. We'll see how that goes. There are people who don't have this issue at all.
Went to the U Village Microsoft Store in Seattle, WA. Again, 4 out of 5 Lumias had dust. The one that didn't have dust looked pretty new like it just came out of a box.
Ugh. I hope this isn't a design flaw.
Does anyone NOT have this problem?
I'd rather like to know where the entry point of the dust is specifically so I can block this ..
a) headphone port
b) directly above/alongside the top of the screen
pencilcase said:
I'd rather like to know where the entry point of the dust is specifically so I can block this ..
a) headphone port
b) directly above/alongside the top of the screen
Click to expand...
Click to collapse
It's the earpiece cutout in the gorilla glass right above the display. The glass isn't sealed very well to whatever is underneath it (the earpiece mesh I'm guessing, whatever it's called).
Some folks over on the Nokia forums will tell you the fix is to not put your phone in your pocket. LOL
I see a small gap between my glass and the next material...frame? Its not a gap but a space that is left open. I thought maybe it was for venting to keep any fogging from happening when the phone is pressed up against your face.
I had to blow mine out the other day, and it cleared it. But I dont expect that to always work.
Also I dont see much of a chance of it getting fixed, because its a build issue. Seems to me like the entire phone has to come apart and re-built in order to install a gasket or some foam or something to block the area. Ah well.
J.
I called AT&T on my phone because no amount of air could seem to get my proximity sensor to start working again. I just received my warranty replacement (a new phone because they were out of stock on refurbs) and it's already loaded with Portico!
How can I check the manufacture date? Maybe this batch won't have the dusting issues?
Gvr4-330 said:
I called AT&T on my phone because no amount of air could seem to get my proximity sensor to start working again. I just received my warranty replacement (a new phone because they were out of stock on refurbs) and it's already loaded with Portico!
How can I check the manufacture date? Maybe this batch won't have the dusting issues?
Click to expand...
Click to collapse
I remember reading somewhere that you can check the batch number. I'm not sure how though.
hawc1506 said:
I remember reading somewhere that you can check the batch number. I'm not sure how though.
Click to expand...
Click to collapse
Bump on this. Sent my 920 back to at&t and after 2 hours in my pocket the new phone has a good size dust particle under the ffc! WTF! Also, phone seems detached at the top of screen and unibody as did my other 2 920s. Love this phone otherwise!!!

Plastic Coating On Back & Sides Peeling

Hi folks,
This is the same issue that I've had with my Xperia T.
The matt black coating on the rear of the tablet and also on the sides and corners are peeling off. It looks terrible.
Has anyone else suffered from this?
I've had the tablet since the day it was released in the UK, I've peeled the screen protector off, but wondered whether it was worth asking for a replacement at my local store where it was purchased.
Cheers
SWFlyerUK said:
Hi folks,
This is the same issue that I've had with my Xperia T.
The matt black coating on the rear of the tablet and also on the sides and corners are peeling off. It looks terrible.
Has anyone else suffered from this?
I've had the tablet since the day it was released in the UK, I've peeled the screen protector off, but wondered whether it was worth asking for a replacement at my local store where it was purchased.
Cheers
Click to expand...
Click to collapse
You voided your warranty when you removed the anti shatter film, so it might be a bit tricky getting a replacement without paying some sort of fee. I would, however, like to know more about your issue... have you ever used/tested the SXTZ under water?
X3remes said:
You voided your warranty when you removed the anti shatter film, so it might be a bit tricky getting a replacement without paying some sort of fee. I would, however, like to know more about your issue... have you ever used/tested the SXTZ under water?
Click to expand...
Click to collapse
Yep, it's been used underwater (fresh water - not salt) on several occasions.
The same issue with my Xperia T, that ofcourse, hasn't been used underwater.
SWFlyerUK said:
Yep, it's been used underwater (fresh water - not salt) on several occasions.
The same issue with my Xperia T, that ofcourse, hasn't been used underwater.
Click to expand...
Click to collapse
Hmmm... I was thinking that maybe the adhesive has started coming loose due to being in water. You should be able to get your unit replaced if this is the case. With your removal of the anti shatter film though... I don't know.
X3remes said:
Hmmm... I was thinking that maybe the adhesive has started coming loose due to being in water. You should be able to get your unit replaced if this is the case. With your removal of the anti shatter film though... I don't know.
Click to expand...
Click to collapse
Have swapped tablets in before, not long after they've been purchased. They never checked anything other than the issue at the time.
What happens to device that are swapped in. Broken up or reconditioned?

Tiny bit of the anti-shatter screen protector burning off?

As you can see from the picture, there's a little spot on the phone. It appeared there about 2months ago and never went away/got any bigger so I concluded it's part of the anti shatter film deteriorated? I was in HK when this happened!
Has this happened to anyone else?
Sent from my C6802 using XDA Premium 4 mobile app
Can you not provide a clearer picture? It is far too blurry.
Should you still have valid warranty I'm sure Sony won't mind replacing the screen protector.
kanej2006 said:
Can you not provide a clearer picture? It is far too blurry.
Should you still have valid warranty I'm sure Sony won't mind replacing the screen protector.
Click to expand...
Click to collapse
Sorry i think what's app compressed the image so it's not that good (i used another person's phone to take the pic then send it to me through what's app). But i will try get a better picture later
But it's not that big of a deal for me, it's definitely not a situation where i want to get a new phone, I'm just curious as to if it happened to other people or not.
bryanky5 said:
Sorry i think what's app compressed the image so it's not that good (i used another person's phone to take the pic then send it to me through what's app). But i will try get a better picture later
But it's not that big of a deal for me, it's definitely not a situation where i want to get a new phone, I'm just curious as to if it happened to other people or not.
Click to expand...
Click to collapse
Yep happened to many. its the anti-finger print coating. It comes off very quickly.
Everyone that had this happen to now puts a screen protect on it. It will get worse... so bad that you'll send it back.
hamdogg said:
Yep happened to many. its the anti-finger print coating. It comes off very quickly.
Everyone that had this happen to now puts a screen protect on it. It will get worse... so bad that you'll send it back.
Click to expand...
Click to collapse
Though I understand why Sony uses an anti shatter film I cannot understand why they made them so soft? Within 24 hours of indoor use on my XZ I could see minute scratches.
I Ordered the same time I ordered the Ultra some screen protectors but they have not arrived yet. That bloomin shatter proof film has been a real pain in the butt for so many owners. Removing it voids the warranty here. Two plastic protective covers certainly causes picture deterioration. No way in hell would I use a pencil on the standard soft anti shatter film though.
Sony tend to get so close to producing near perfect devices then nearly always drop the ball on some silly trivia. Very odd company?
Ryland
I actually read last week that Sony is required by Japanese law to use anti-shatter films on their handheld devices so people don't get hurt when they shatter. I'm not sure if this is indeed true, but i read it twice last week (can't remember where i read it though, but it was on tech site).
I've had my ultra several months now and as of now, the screen protector is just as it was from day one. Lucky me!
It is, however, a fingerprint magnet!
LordManhattan said:
I actually read last week that Sony is required by Japanese law to use anti-shatter films on their handheld devices so people don't get hurt when they shatter. I'm not sure if this is indeed true, but i read it twice last week (can't remember where i read it though, but it was on tech site).
Click to expand...
Click to collapse
Maybe this one..
About the shatter proof film, it is Japanese legislation, they put it because it is required. They dont have to do that for phones sold outside Japan but they chose to do it anyway (maybe because they dont like lawsuits from people who got their pockets full of tiny pieces of razor sharp glass) with few exceptions (like the international model of Z Ultra, the film would kinda ruin the use of pencils as stylus)
Click to expand...
Click to collapse
http://www.gsmarena.com/reviewcomm-1037p4.php
I removed the screen protector on mine a while back, and its much better. The touchscreen works better, the feel of glass is nicer and its far more scratch resistant. The only downside is that without a proper oleophobic coating I need to apply rain-x every couple of weeks or the screen picks up smudges. :good:
hamdogg said:
Yep happened to many. its the anti-finger print coating. It comes off very quickly.
Everyone that had this happen to now puts a screen protect on it. It will get worse... so bad that you'll send it back.
Click to expand...
Click to collapse
Yeah I'm buying a screen protector..I will get a tempered glass one later. I can't seem to buy the Armorz one though
bryanky5 said:
Yeah I'm buying a screen protector..I will get a tempered glass one later. I can't seem to buy the Armorz one though
Click to expand...
Click to collapse
Yeah I really liked that one. However it doesn't fit inside my DK30 dock. so back to a plastic one
hamdogg said:
Yeah I really liked that one. However it doesn't fit inside my DK30 dock. so back to a plastic one
Click to expand...
Click to collapse
Agreed...
I use normal sp,if they are scratched i change straightaway coz they are darn cheap...
hamdogg said:
Yeah I really liked that one. However it doesn't fit inside my DK30 dock. so back to a plastic one
Click to expand...
Click to collapse
Damn... Already ordered glass-m, and was seriously considering the dk30... Now I'm a sad android.
Sent a long time ago from a galaxy far, far away...
I got a highly annoying scratch in the middle of the screen on the factory protector after just three days that was very visible when the screen was on. I never put protectors on my phones and I never get scratches after months of use.
So I removed the protector and go naked from now on as I always do.
Supposedly Sony replace for new anti shatter protector after each repair is that correct? As I asked for mine to be changed and Ok they said yes. So if that's the case why did people remove the anti shatter film and just void their warranty instead of getting Sony to change it. Plus I had problems with my Usb port and Usb cover so sending it off tomorrow
Sent from my C6833 using Tapatalk
nathlynn22 said:
Supposedly Sony replace for new anti shatter protector after each repair is that correct? As I asked for mine to be changed and Ok they said yes. So if that's the case why did people remove the anti shatter film and just void their warranty instead of getting Sony to change it. Plus I had problems with my Usb port and Usb cover so sending it off tomorrow
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
some people prefer the feel of the glass. also, its a HUGE fingerprint magnet (more than any pure glass ive ever used).
im in the middle of removing mine right now. its incredibly tedious and annoying, but itll be worth it once i get my glass-m on it!
:good:
Or put the glass m over the top and not void warranty. It may be a finger print magnet I no that. But I'd rather wipe it and carry on instead of spending about a scary tedious 2-3 hours taking it off voiding warranty just for some finger prints. Just my opinion but still. I gotta send mine off hopefully tomorrow though. I hope they fix my problems without charging me etc.
Sent from my C6833 using Tapatalk
nathlynn22 said:
Or put the glass m over the top and not void warranty. It may be a finger print magnet I no that. But I'd rather wipe it and carry on instead of spending about a scary tedious 2-3 hours taking it off voiding warranty just for some finger prints. Just my opinion but still. I gotta send mine off hopefully tomorrow though. I hope they fix my problems without charging me etc.
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
Just finished. Took a little under an hour. I had some scratches on the screen, so I didn't wanna spend $40 on a screen protector to place over the scratches. Also, I've read about screen distortion and reduced sensitivity when placing a protector over the stock ASP. I know not everyone experiences it, but with my luck, I would... Lol. I hope you get yours taken care of fast and at no charge, mate.
Sent a long time ago from a galaxy far, far away...
nathlynn22 said:
Supposedly Sony replace for new anti shatter protector after each repair is that correct? As I asked for mine to be changed and Ok they said yes. So if that's the case why did people remove the anti shatter film and just void their warranty instead of getting Sony to change it. Plus I had problems with my Usb port and Usb cover so sending it off tomorrow
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
Something tells me that most people are not interested in saying "bye bye" to their ZU for 1-8 weeks every time they get a scratch

Is it possible to replace the plastic back cover and camra lens?

So I ran my f1 without any covers because none were available where I live when I first bought it and the free is get disgustingly dirty after minimal use. I was going down a slope and the phone fell from jackets pocket and got dragged 4 meters down on the concrete. The Plastic back is completely annihilated and the upper part of the camera lens is broken. the camera still takes photos but they all have fogginess in them. the side got damaged but the screen is intact.
is it possible to get a replacement for the damaged part? at least for the back. And is it better to try and do it myself (I have some experience) or find a way to send it to an official branch for them to do it? I bought it from a 3rd party online retailer so I doubt the warranty will have any weight here.
yes.there are many videos showing how to do it on youtube
ron_hyatt said:
yes.there are many videos showing how to do it on youtube
Click to expand...
Click to collapse
I'm yet to see anything about replacing the camera lens, I could replace the entire model I guess but that'll probably cost a ton.
Abd121 said:
So I ran my f1 without any covers because none were available where I live when I first bought it and the free is get disgustingly dirty after minimal use. I was going down a slope and the phone fell from jackets pocket and got dragged 4 meters down on the concrete. The Plastic back is completely annihilated and the upper part of the camera lens is broken. the camera still takes photos but they all have fogginess in them. the side got damaged but the screen is intact.
is it possible to get a replacement for the damaged part? at least for the back. And is it better to try and do it myself (I have some experience) or find a way to send it to an official branch for them to do it? I bought it from a 3rd party online retailer so I doubt the warranty will have any weight here.
Click to expand...
Click to collapse
You can try this.
you can replace the housing easily.
downside is, you cant find a rear housing with the flash cover ..almost all of them on aliexpress, ebay, gearbest DO NOT have the flash cover. they have camera lens cover, but not the flash cover which is kinda strange.
munchy_cool said:
you can replace the housing easily.
downside is, you cant find a rear housing with the flash cover ..almost all of them on aliexpress, ebay, gearbest DO NOT have the flash cover. they have camera lens cover, but not the flash cover which is kinda strange.
Click to expand...
Click to collapse
the flash cover is intact. my issue was the glass covering the cameras
SamyakJ said:
You can try this.
Click to expand...
Click to collapse
thanks. that is pretty useful! not as a guide but as confirmation that it is possible to replace the camera housing. thanks
I bought spare parts like
Back cover , camera lens , lcd with frame , charging port from aliexpress and they are cheap
All arrived successfully

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