Partially Damaged Touchpad - Xperia Z2 Q&A, Help & Troubleshooting

My phone fell into a bucket of water and unfortunately, while it dropped into water.
I immediately took it out & suddenly a small strip in the lower-central portion of my touchpad isn't working.
At first, I thought it was a moisture issue. I kept the phone into dry rice for 12 hours. Still, no response.
It has been 4 months still the part doesn't work.
I tested the touchpad using touchpad test from *#*#7378423#*#* menu & took a screenshot.
Look at the screenshot that is posted below.
Any help & advice would be highly appreciated.
Thank you.

supercfc said:
My phone fell into a bucket of water and unfortunately, while it dropped into water.
I immediately took it out & suddenly a small strip in the lower-central portion of my touchpad isn't working.
At first, I thought it was a moisture issue. I kept the phone into dry rice for 12 hours. Still, no response.
It has been 4 months still the part doesn't work.
I tested the touchpad using touchpad test from *#*#7378423#*#* menu & took a screenshot.
Look at the screenshot that is posted below.
Any help & advice would be highly appreciated.
Thank you.
Click to expand...
Click to collapse
You cant do anyrhing here dude.Take phone to service and reolace digitazer if screen is not broked.
Sent from Xperia Z5

Allek84 said:
You cant do anyrhing here dude.Take phone to service and reolace digitazer if screen is not broked.
Sent from Xperia Z5
Click to expand...
Click to collapse
Okay
Thanks

same problem I'm having
please if any solution..

Related

[Q] Vibrant + water = ?

I may have done my phone in this time... it fell into a tub of water for no more than three seconds while on. I think this may do what all my tinkering/Odin-ing/Heimdall-ing never managed to do. I grabbed it an took the battery out and I am currently in the process of taking it apart using the little blue tool that I got along with the new ffc camera that I have yet to install.
Has anyone dropped this phone in water while on and it not be negatively affected?
There are special items for this, but most people suggest sealing it up in rice... air tight.
s15274n said:
There are special items for this, but most people suggest sealing it up in rice... air tight.
Click to expand...
Click to collapse
+1
have saved many a phone from davy jones' locker with this method.
My friend's Vibrant fell on a bucket of water and it still worked.
And my Vibrant has washed it's face with me in the mornings and eaten ice cream (I think it wanted to try the next update, but the wrong way)
I think it will survive.
Just don't turn it on or anything until you are completely sure it's try.
strictlyrude27 said:
+1
have saved many a phone from davy jones' locker with this method.
Click to expand...
Click to collapse
The phone is currently completely taken apart and in a bed of brown rice inside a tightly sealed tupperware container. I shall post results of the procedure later... although I don't know how much longer I should wait. I'll give it at least a day, but I'm open to suggestions. I guess I should say that when I opened the phone I didn't notice that water had made it anywhere onto the motherboard, but it's possible that I missed it.
Mine took a dive into the toilet and didnt have any issues. The seal is pretty tight and the air inside the case doesnt escape through the USB/Headphone jack easily. If there was no water in the battery compartment you are probably safe but 24 hours in rice was still done just in case. Been about a month now.
joshuapurcell said:
The phone is currently completely taken apart and in a bed of brown rice inside a tightly sealed tupperware container. I shall post results of the procedure later... although I don't know how much longer I should wait. I'll give it at least a day, but I'm open to suggestions. I guess I should say that when I opened the phone I didn't notice that water had made it anywhere onto the motherboard, but it's possible that I missed it.
Click to expand...
Click to collapse
I would give it a couple of days anyhow did you pulll the sd card and sim card?
Vibrant + water = super unrecoverable hard brick -.-'
I accidentally jumped in the pool with my vibrant in my pocket over the holiday weekend. Waded around for a bit... yeah it was toast
Insurance ftw
Sd card and sim were fine though
Sent from my SGH-T959 using XDA App
Mine survived a quick dip in the pool.....I feel rice saved it....3 days in a ziplock bag of rice completely disassembled......works fine,no issues whatsoever
Project-V 6-5-11
lolcopter said:
I accidentally jumped in the pool with my vibrant in my pocket over the holiday weekend. Waded around for a bit... yeah it was toast
Insurance ftw
Sd card and sim were fine though
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
lolcopter indeed.
That sucks though.
Mine too decided it was a good day for a dip in the pool on Monday... I simply took the battery, SIM and SD cards out, wrapped it in 8 socks and threw it in the dryer with a load of dry laundry for 15min...
It wouldn't turn on with the power button... so I plugged it into my computer and the charge indicator came one. From then on, everything worked great!
Mine was in my pocket and i got pushed in the pool.. I pulled the battery and waited like 3 days turned it back on and it works but i got lines from top to bottom and it fades in and out.. It works as my test phone..
ndhr3d said:
Mine too decided it was a good day for a dip in the pool on Monday... I simply took the battery, SIM and SD cards out, wrapped it in 8 socks and threw it in the dryer with a load of dry laundry for 15min...
It wouldn't turn on with the power button... so I plugged it into my computer and the charge indicator came one. From then on, everything worked great!
Click to expand...
Click to collapse
That sounds like the worst idea i've ever heard.
joshuapurcell said:
I may have done my phone in this time... it fell into a tub of water for no more than three seconds while on. I think this may do what all my tinkering/Odin-ing/Heimdall-ing never managed to do. I grabbed it an took the battery out and I am currently in the process of taking it apart using the little blue tool that I got along with the new ffc camera that I have yet to install.
Has anyone dropped this phone in water while on and it not be negatively affected?
Click to expand...
Click to collapse
I was wondering what the verdit was do you have a phone or a paper weight?
Works perfectly! I put the phone back together finally last night and went ahead and installed the new ffc I bought a while back, and it is back up and running as if nothing happened.
Sent from my Vibrant using XDA App
I dropped my Vibrant into water for 3 seconds, but after drying it out the touchscreen wasn't functional. After the first reboot... stucked at Vibrant logo, not being able to move ahead. Odin finds my phone in downdload mode, I can reflash roms, kernels , but still won't reboot into one. Stucks at bootloader. Is it hardware broken?
chioreanul said:
I dropped my Vibrant into water for 3 seconds, but after drying it out the touchscreen wasn't functional. After the first reboot... stucked at Vibrant logo, not being able to move ahead. Odin finds my phone in downdload mode, I can reflash roms, kernels , but still won't reboot into one. Stucks at bootloader. Is it hardware broken?
Click to expand...
Click to collapse
Yours is toast. Same thing happened to mine had. Nothing would allow it past the vibrant logo. Used my insurance.
Sent from my T959 using XDA Premium App
*cough* Theres this information out there
http://forum.xda-developers.com/showthread.php?t=1073929
Its up to you how you use that info
Monk4Life said:
Yours is toast. Same thing happened to mine had. Nothing would allow it past the vibrant logo. Used my insurance.
Sent from my T959 using XDA Premium App
Click to expand...
Click to collapse
The water indicator didn't turn pink. So even though I have no insurance or waranty, I still hope to have o chance to recover my Vibrant. I took it to a guy who says he'll write the bootloader directly on the CPU, not through the USB cable like I did We'll see what happens, I have no other option.Thanks for your replies

[Help] Sony Xperia U ST25i Bricked by Water Damage

Hi there i'm just posting here as my girlfriend got her Xperia U last month and up until last night everything was fine until she went to the toilet and it fell out her jacket pocket, down the toilet >.>
So she came waltzing out saying what happened, it was still working after it had been down the toilet but the touch buttons starting going, funny? If that's the right word? So I told her to remove the battery, and the sim but then I wanted to try and see if it worked, I place just the battery inside and booted it up and it would first vibrate, show the sony logo, proceed to the Xperia logo, and then the screen would go black and repeat the process (Bootloop). So I thought to place it in an airing cupboard or wrapped in tissue on a radiator just to see if anything happens, to help dry the inside out or something like that, but now the phone doesn't even turn on, and I plug the device into the USB charger or my laptop and nothing happens.
I've had it on charge 30-45 minutes and it's not booting, but whilst it was on charge I could see a faint pink/red led light to the right of the Sony logo at the top?
If you are reading and want to know, this hasn't been rooted or flashed in any way or form, I updated the device a couple weeks ago via Sony PC Companion to get the new software update Jellybean and this succeeded fine and improved the device performance.
Thanks for reading
You shouldn't have turned it on, there is a chance that it's permanently broken because of shorting.
You could try to open the phone up and get some 99,9% alcohol and then use a brush to get the parts which are affected cleaned.
Also next time if you get your phone waterdamaged you should put it in a bag of rice and then wait for about 2 days and see if it works. The rice removes the liquid inside the phone and it might work.
How in the world did you get an official jelly bean update for Xperia U? :|
Sent from my LT22i using xda premium
If an electronic device drop in water, do not try to turn it on, remove battery as fast as you can.
devstaff said:
You shouldn't have turned it on, there is a chance that it's permanently broken because of shorting.
You could try to open the phone up and get some 99,9% alcohol and then use a brush to get the parts which are affected cleaned.
Also next time if you get your phone waterdamaged you should put it in a bag of rice and then wait for about 2 days and see if it works. The rice removes the liquid inside the phone and it might work.
Click to expand...
Click to collapse
mharis05 said:
How in the world did you get an official jelly bean update for Xperia U? :|
Sent from my LT22i using xda premium
Click to expand...
Click to collapse
I understand and I take your advice for future reference after researching I seen a post from someone relating to my model and that I should try using Sony's Update Service software, not the PC Companion. I followed on screen instructions and my device is now back up and running running on 4.0.4 (sorry if I called it jellybean I am clearly senseless). Everything is working perfectly fine apart from the wi-fi, there is a widget on the homescreen which allows you to turn off services like (data, sync, wi-fi, bluetooth etc etc.) and the wi-fi in the widget is turned on and looks as if it's scanning, when I go into the Settings, the on/off button for bluetooth is highlighted (allowing me to select it on/off) but above that is wi-fi, which is not highlighted, but when I select it, it then opens up and says 'turning on wi-fi' and just remains at that stage.
I kind of gather the water must of damaged the wi-fi component or I may be wrong, is there anything I can do?
Cheers.
The phone might break a while after the water because of corrosion, u should put it in rice or open it up and clean it.
devstaff said:
The phone might break a while after the water because of corrosion, u should put it in rice or open it up and clean it.
Click to expand...
Click to collapse
Thanks for your advice it's really appreciated I think the best we can do is find out if we are covered as this is a contract phone, I'm just worried they might turn round and say 'Well it's your fault, you dropped it in the water.' lol, but we'll see eh?
Thanks again!
LevsOG said:
Thanks for your advice it's really appreciated I think the best we can do is find out if we are covered as this is a contract phone, I'm just worried they might turn round and say 'Well it's your fault, you dropped it in the water.' lol, but we'll see eh?
Thanks again!
Click to expand...
Click to collapse
They wont fix it, youvwill have to pay to get it fixed. The water indicators is already messed up by the water and I bet it have staryed to get a bit weird inside too.
Sent from my Nexus 7 using Tapatalk HD

[Q] S3 International went into sea water

Hello folks,
yesterday I got a S3 International that was dropped into the North Sea here in Germany. It was just for a few seconds submerged.
My buddy opened it and removed the battery. I told him to put it into a box with rice to dry it out.
He then went to the store and bought a new one. I took the dead phone plugged in the battery and viola it booted.
He said I can have it. Then after 3 hours the screen was dead while the device was still working. ( I got a phone call )
I decided to put it back into the box with rice over night. The Phone booted with working display this morning.
What can I do to clean all the electrical components and make sure that all moisture is gone?
Any help or tips are very much appreciated.
Thank you.
PS: I'll be off line for a couple of working hours.
halninekay said:
Hello folks,
yesterday I got a S3 International that was dropped into the North Sea here in Germany. It was just for a few seconds submerged.
My buddy opened it and removed the battery. I told him to put it into a box with rice to dry it out.
He then went to the store and bought a new one. I took the dead phone plugged in the battery and viola it booted.
He said I can have it. Then after 3 hours the screen was dead while the device was still working. ( I got a phone call )
I decided to put it back into the box with rice over night. The Phone booted with working display this morning.
What can I do to clean all the electrical components and make sure that all moisture is gone?
Any help or tips are very much appreciated.
Thank you.
PS: I'll be off line for a couple of working hours.
Click to expand...
Click to collapse
My biggest concern is going to be the exposure of the electrical components to salt water... That stuff is going to become corroded rather quickly (Even with rice drying process) (Spent 13 years working on Naval Aircraft at sea... so seen the exposure many of times, its a constant battle) As for cleaning them.. mainly something to displace the water.. not sure what kinda corrosion prevention for electrical parts is available on the commercial market. we used a water displacing electrical safe spray alot. So see what is similar you might be able to find.
Please read forum rules before posting
Questions and Help issues go in Q&A and Help section
Thread moved
Thank you for your cooperation
Friendly Neighborhood Moderator
And moved to international section as well
halninekay said:
Hello folks,
yesterday I got a S3 International that was dropped into the North Sea here in Germany. It was just for a few seconds submerged.
My buddy opened it and removed the battery. I told him to put it into a box with rice to dry it out.
He then went to the store and bought a new one. I took the dead phone plugged in the battery and viola it booted.
He said I can have it. Then after 3 hours the screen was dead while the device was still working. ( I got a phone call )
I decided to put it back into the box with rice over night. The Phone booted with working display this morning.
What can I do to clean all the electrical components and make sure that all moisture is gone?
Any help or tips are very much appreciated.
Thank you.
PS: I'll be off line for a couple of working hours.
Click to expand...
Click to collapse
Try open the plastic that protects the motherboard, then use a hair dryer fom a distance and for few seconds, so the board will not heat.
It helps :laugh:
Sorry for posting this in the wrong area. My bad.
Well it looks like the screen is okay, but the device shows some strange behaviour. Sometimes after turning it on it goes into download mode without holding the specific button combination.
I believe the phone is bricked. :/ edit : the device is working now. The cleaning und the hair dryer did the trick.
Thank you guys so much. Now a proud owner of a free S3.
God I love XDA.
Its so nice to hear that someone has Saved a fellow S3's Life...
Hi all. It looks like the GPS module is damaged. I can't get a lock to any satellite. Any ideas how to fix it?
Sent from my GT-I9300 using XDA Premium 4 mobile app
Replace the motherboard
Sent from my GT-I9300 using Tapatalk 4
Is that possible? Ram etc is separated from the mobo?
Sent from my GT-I9300 using XDA Premium 4 mobile app
You can replace it yeah. Can be expensive. Perhaps get an assessment at a mobile phone repair centre.
Sent from my GT-I9300 using Tapatalk 4
I doubt it is worth repairing, replacing the mobo now and next the aerial module, then the camera etc. etc.
Salt water corrodes over time, so the problems will only get worse. Spend £300 now on a new one rather than £350 repairing that one in stages.

Water Damage

Ok..
I got my z ultra maybe 3 or 4 weeks ago, one day I washed it in the sink to clean screen etc.
Everything was fine until the next day I turned the phone round and noticed there was condensation on the inside of the camera. I checked the flaps and the microsd/sim flap had turned red..
I was obviously a little worried as I made sure the flaps were shut before I done it.
I left it a few weeks and I went to clean my phone again about 1 hr ago in the sink. (not fully submerged but just ran it under tap) my phone then turned off........
I started it back up and dried it. I never really though anything of it until I turned the screen back on about 5 minutes later and noticed that most of the screen has gone dull grey and the bottom part is brighter as supposed to be...
So obviously water has got in to my phone some how. I made sure all flaps were shut 100% secured.
I used to wash my Xperia z all the time and nothing ever happened. It's just my ZU having this problem
Any ideas what I should do about this?
Thank you.
Sent from my C6802 using Tapatalk
Maybe it had some manufacturing defects :/ o washed mine a couple of times and even submerged it in water just to check its watertightness but nothing happened.
Sent from my C6802 using XDA Premium 4 mobile app
With mine in water nothing happen.
I think you need to replace your phone by warranty.
mm44rrkk said:
Ok..
I got my z ultra maybe 3 or 4 weeks ago, one day I washed it in the sink to clean screen etc.
Everything was fine until the next day I turned the phone round and noticed there was condensation on the inside of the camera. I checked the flaps and the microsd/sim flap had turned red..
I was obviously a little worried as I made sure the flaps were shut before I done it.
I left it a few weeks and I went to clean my phone again about 1 hr ago in the sink. (not fully submerged but just ran it under tap) my phone then turned off........
I started it back up and dried it. I never really though anything of it until I turned the screen back on about 5 minutes later and noticed that most of the screen has gone dull grey and the bottom part is brighter as supposed to be...
So obviously water has got in to my phone some how. I made sure all flaps were shut 100% secured.
I used to wash my Xperia z all the time and nothing ever happened. It's just my ZU having this problem
Any ideas what I should do about this?
Thank you.
Sent from my C6802 using Tapatalk
Click to expand...
Click to collapse
A lot of people had this problem, some of the devices had defects, couple of weeks ago Sony mentioned this in their website and told users to go to the service center to get it checked out, if it had defects then they would replace it, until then they advised users not to put water or any other liquids on it. I guess yours had the defect, go to the service center, they will replace it.
[Galaxy Note 3 - Dr.Ketan's K6 ROM]
[Galaxy Note 2 - DN3 v4 RC2]
[Xperia Neo L - Customized Stock ICS]
Mufrad said:
A lot of people had this problem, some of the devices had defects, couple of weeks ago Sony mentioned this in their website and told users to go to the service center to get it checked out, if it had defects then they would replace it, until then they advised users not to put water or any other liquids on it. I guess yours had the defect, go to the service center, they will replace it.
[Galaxy Note 3 - Dr.Ketan's K6 ROM]
[Galaxy Note 2 - DN3 v4 RC2]
[Xperia Neo L - Customized Stock ICS]
Click to expand...
Click to collapse
Could you link me to where they mentioned it? And do you know I'd there is a service centre in Glasgow?
Cheers

Xperia Z2 water damage? How can I fix it?

Yesterday afternoon about 4 o' clock I tried that my Z2 is really waterproof by putting it in the sink full of water. After that everything was working fine except the speakers and the microphones, but that's normal when they're wet and after they dried they was working fine. My girlfriend said that she called me about 5 o' clock and she said that my phone was off, but it was on, I'm sure. I read about this somewhere that after putting Z2/Z3 into water they can't receive calls. Except this everything was working good, but about 11 o' clock I realized that the touchscreen has a stripe that isn't working, but about 9 o' clock it was working. Now when I open the phone app I can't write 1, 2, 3 numbers. I opened the service test menu and chose touchscreen test and there was a stripe that wasn't working. I tried to reboot the phone and after that when I write in the service menu code nothing happened, it doesn't open the menu, but the touchscreen was still not working.
I tried to repair it via PC Companion but it became worse. Friday I will take it to the shop where I bought it. I have warranty so they should do it right? and with this problem they will replace it to a new one or repair the one I have?
Put your phone in rice with flaps opened for 1 day
Jonfensu said:
Put your phone in rice with flaps opened for 1 day
Click to expand...
Click to collapse
not too late for now?
maddboss said:
not too late for now?
Click to expand...
Click to collapse
Better late than never hehe... Also you could try a hairdryer with cool/warm air. I own a z1c and some water come into the phone 3 weeks ago (the back is loose in SIM card slot). The screen started to flick. So immediately I put it in rice and then used a hairdryer for 1 hour .And from this the phone is working fine.
Jonfensu said:
Better late than never hehe... Also you could try a hairdryer with cool/warm air. I own a z1c and some water come into the phone 3 weeks ago (the back is loose in SIM card slot). The screen started to flick. So immediately I put it in rice and then used a hairdryer for 1 hour .And from this the phone is working fine.
Click to expand...
Click to collapse
on my hair dryer there is only warm function (what is really warm and I think that maybe it could melt the stickings) and it was 5 days before. I want my device replaced with warranty
how you opened the service menu if you cant press number 2 and 3 ?
maddboss said:
on my hair dryer there is only warm function (what is really warm and I think that maybe it could melt the stickings) and it was 5 days before. I want my device replaced with warranty
Click to expand...
Click to collapse
Yes, it's very risky if you blow warm air into the phone. About warranty, go ahead, Just be sure that the indicators in every port are white, and take a close look to the back and front construction, maybe are loose or there are gaps (That's what happened to me)
Jonfensu said:
Yes, it's very risky if you blow warm air into the phone. About warranty, go ahead, Just be sure that the indicators in every port are white, and take a close look to the back and front construction, maybe are loose or there are gaps (That's what happened to me)
Click to expand...
Click to collapse
yes, there are gaps. if the gaps caused the problem, then they'll replace the device?
arismelachrinos said:
how you opened the service menu if you cant press number 2 and 3 ?
Click to expand...
Click to collapse
there's screen rotate so I averted the phone and that way I was able to write number 2 and 3
maddboss said:
yes, there are gaps. if the gaps caused the problem, then they'll replace the device?
Click to expand...
Click to collapse
Maybe . If those papers under every port/flap are still white, simply talk about the touchscreen trouble and gaps/loose on the back or front but don't tell them about water damage and request a refund or replacement. But if one of the papers is red tell them how the gap is related with the water damage and request the replacement. If they don't believe you ask for a waterproof/pressure test in the technical service. Anyway try to get a replacement. [emoji1]
now I'm waiting to that they'll replace it or fix it
I'm in the same boat (pool water though), still under warranty but I still fear they won't repair it.
sems4arsenal said:
I'm in the same boat (pool water though), still under warranty but I still fear they won't repair it.
Click to expand...
Click to collapse
for me they looked the phone and they said that this is a motherboard issue so they'll send it to a Sony Centre and there they'll decide that they'll replace it or repair it (I hope they'll replace it)
also check the water indicator if it's white or red (it's under the usb and sim card cover above the sim card slot). if it's white then they should replace or repair it, if it's red then they won't replace it
maddboss said:
for me they looked the phone and they said that this is a motherboard issue so they'll send it to a Sony Centre and there they'll decide that they'll replace it or repair it (I hope they'll replace it)
also check the water indicator if it's white or red (it's under the usb and sim card cover above the sim card slot). if it's white then they should replace or repair it, if it's red then they won't replace it
Click to expand...
Click to collapse
Before sending it, I checked it out and I think it's white so hopefully it's ok. I hope they replace the phone not fix it though, aren't these phones built for this type of stuff? it was just about 10 minutes (3 seconds interval) at the pool.
sems4arsenal said:
Before sending it, I checked it out and I think it's white so hopefully it's ok. I hope they replace the phone not fix it though, aren't these phones built for this type of stuff? it was just about 10 minutes (3 seconds interval) at the pool.
Click to expand...
Click to collapse
the problem is the same as for me? I also want replacement not repair
arismelachrinos said:
how you opened the service menu if you cant press number 2 and 3 ?
Click to expand...
Click to collapse
use this bro..
https://play.google.com/store/apps/details?id=com.neoscreenager.xperiaservicemenu&hl=tr
if it doesnt work, this one is %100 working
https://play.google.com/store/apps/details?id=com.thunderboltsoft.xperiaservicemenu&hl=tr
maddboss said:
the problem is the same as for me? I also want replacement not repair
Click to expand...
Click to collapse
I used it in the pool for a short time, it was working fine right after until that day at night the touch screen started acting up, by midnight the touch screen was all but ruined (not responsive), I left it in some rice overnight, but in the morning it still wasn't working so I sent it for repairs (phone is only 2 month old under warranty).
The Xperia Z2 user guide states it can be used in chlorinated water and I made sure the flaps were closed so not sure I want the phone repaired seeing as it could be faulty, so can you keep me updated?
sems4arsenal said:
I used it in the pool for a short time, it was working fine right after until that day at night the touch screen started acting up, by midnight the touch screen was all but ruined (not responsive), I left it in some rice overnight, but in the morning it still wasn't working so I sent it for repairs (phone is only 2 month old under warranty).
The Xperia Z2 user guide states it can be used in chlorinated water and I made sure the flaps were closed so not sure I want the phone repaired seeing as it could be faulty, so can you keep me updated?
Click to expand...
Click to collapse
yeah of course. I called the shop and they said that they haven't got any news right now, no bad or good news. they said in the shop if it's water damage then sony centre will refuse warranty, even with the indicators are white. but if water damage is caused by build quality or something like this (not user fault) and the indicators are white then sony should repair it or replace it, I think. now I don't want replacement instead of repair, I don't care about they'll replace or repair, I just want a working Z2
Question: if the thing that is between the usb and the sim card slot is red, does it mean that there is no water inside the phone?
I'm asking out of curiosity, since i am not planning on dunking my phone into water

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