Moto G (2nd gen) wifi reboot & data usage crashes - Android Q&A, Help & Troubleshooting

Hello.
Last night I was watching some video on Youtube when my phone died on me due to me forgetting to recharge it.
Today I recharge my phone and after turning it on after it was mostly recharge I notice it kept rebooting every few minutes.
Eventually I work out it reboots whenever it connected to our wifi network and if I try to open data usage in the settings it gives me the "unfortunately, settings has stopped" and closes.
I have a Moto G (2nd Gen) on 5.0.2 firmware. Never did anything with bootloader, root or anything like that. All stock I guess is the right word?

Related

Erratic behaving Z3v (screen won't turn on sometimes, receive texts hours later)

The problems started today.
-When I push the power button sometimes the screen will not turn on. When I hold the power button I can hear the sound of the power menu pop up so I know the device is receiving the signal from the power button.
-I am receiving texts very late or not at all. I just got a message my friend sent like 8 hours ago.
-The device is also a little laggy sometimes, and certain things, like the play store will not load.
-I can't turn on airplane mode
I re-flashed it with the original firmware (while keeping my data intact) and this made no change. I have installed some new apps recently, but this was several days before the issues started. I have since installed those apps and no change
Tomorrow I plan to get a new sim card, but does anyone have any other ideas?
I recently had a similar problem with my z3v. I had a wakelock from Google services that was making my processor use almost 70% constantly and would drain battery in like 3 hours. Mine turned out to be Google calendar sync. My phone would lag so hard it couldn't run widgets or anything. Check your battery in settings and see if something has a high percentage. The screen should be the highest usage by a large margin.
krenogin said:
I recently had a similar problem with my z3v. I had a wakelock from Google services that was making my processor use almost 70% constantly and would drain battery in like 3 hours. Mine turned out to be Google calendar sync. My phone would lag so hard it couldn't run widgets or anything. Check your battery in settings and see if something has a high percentage. The screen should be the highest usage by a large margin.
Click to expand...
Click to collapse
I turned off auto-sync and no change. The screen was the largest use followed by the playstore which had be trying to start since I tried to open it.
My playstore was messed up and would not open while this was going on. It just stayed white and if I locked the screen it took 5 mins to unlock. I also have root and used wakelock detector. I used cpu z to see if I had high processor usage.
You can try ur phone in ultra stamina and see how it acts as well for troubleshooting.
krenogin said:
My playstore was messed up and would not open while this was going on. It just stayed white and if I locked the screen it took 5 mins to unlock. I also have root and used wakelock detector. I used cpu z to see if I had high processor usage.
You can try ur phone in ultra stamina and see how it acts as well for troubleshooting.
Click to expand...
Click to collapse
Turns out the verizon cloud backs up text messages as well so that's what I needed. I ended up just doing a factory reset of the phone, seems like all is good now. I didn't think it was going to work since I put new firmware on it and nothing changed. It seems we had the same type of problem though. I did run the phone in safe mode with no improvement, but not ultra stamina. How did you end up fixing the problem?
My husband's phone started having basically the same issues out of the blue yesterday as well. It's not rooted or anything and he hasn't downloaded any apps or anything in weeks. Folks at Verizon store have no idea what's going on. We're about to try a factory reset. We also noticed the play store was burning a lot of battery even though he hadn't tried to open it or use it for several days at least, and can't get it to open now.
Try clearing play store "data" and "cache" through app manager.
This is a disaster, I've been trying forever to restore my text messages from the verizon cloud. Keeps failing after transferring less than 20 percent (different amount each time)

Poor internet connection on both WiFi and LTE

I just got a new moto e from Cricket Wireless yesterday, and it's constantly dropping the connection. It's most noticeable in the play store where it'll constantly fail to update the apps or cut out just as I'm trying to get to my apps to update.
I managed to install all available system updates (had to disconnect and reconnect the WiFi several times in the process) but that only managed to make the problem worse.
I'm having trouble both on WiFi and with just the LTE. The status bar doesn't indicate a loss of signal but downloads will be interrupted and browsing is a hassle.
On the WiFi side of things I had no issues with my previous phone (I broke the screen so I can't test it now) and my wife's phone still works perfectly. Still I tried rebooting the router to no effect.
I've done every trouble shooting task I can think of and it's still acting up. Any advise would be greatly appreciated.

Connection issues after M update 6.0.1

Hey guys - I am a 360 owner with a Note 5. After the update recently the watch's gone bonkers, was wondering if any of you guys have any input or is having the same problems. I am so close to taking this back for warranty but first, let's see if we can troubleshoot this.
The issue is the bluetooth connection - it keeps dropping from the note 5 when ever it goes to sleep. If I unlock my phone, it will report saying the watch is disconnected. Upon opening the Wear app, the phone will try to communicate with the watch. Then it will be connected again. This watch will then stay connected for a while until the Note 5 goes back to sleep. I've been testing all day to see if I can fix this with no luck.
So far - I've factory reset, tried disconnecting and connecting, drained battery and recharge, also rebooted many times for both devices. The watch is draining battery fast trying to look for connection too. Any thoughts?
same for me, i think i fix it but i need more testing just make sure all permissions were provided to the wear app and inside the watch

Moto Z Android 7.0 Nougat issues

I have a Moto Z Force (Droid), and got the OTA update for Nougat about a week ago (build NCL25.86-11). Since the update, I've had a lot of problems:
* Wifi issues: Right now my phone can't see any of the 10 or so access points near my house.
* Bluetooth Audio issues: Frequent skips listening to audio over bluetooth (every several minutes)
* Background Sync issues: Hangouts no longer syncs in the background, and Facebook seems to have occasional syncing issues. I get no Hangouts notifications at all (until I open the app), and my Facebook notifications are sometimes missing or delayed.
I think I may be having battery life issues with my Incipio battery Moto Mod, but I'm not sure about that.
Also, I can't remember if I tried this before the Nougat update, but when I'm using bluetooth and use voice commands to play music, all further bluetooth media plays back at extremely low (nearly inaudible) volume, even with bluetooth volume turned all the way to max, and I have to disconnect and reconnect to bluetooth to get normal volume on anything again.
I've tried multiple reboots, and a cache wipe. I'm pretty close to doing a factory reset, but was wondering if anyone else is experiencing these issues.
I am definitely seeing the Bluetooth audio skip - I downloaded my album off google play and had the same effect (verifies it isnt data connection). Skips and stutters on all audio - Pandora, Google Play, etc...
I have noticed WiFi issues - drops connection and comes back up
also getting zero notifications on apps.
Another issue I am seeing is the screen locking and becoming unresponsive - couple threads I have seen suggest this is caused by certain apps - so I am having to boot in safe mode and turn them on one at a time - friggin painstaking.
Definitely starting to miss my Note 5
By now I've no 7, but did you try to do a factory reset? I had similar problems with LG devices when upgrading vom 5 to 6. A factory reset resolved them completely. No fun to so so but ...
I've only experienced the Bluetooth issues. They went away after a reboot though.
Sent from my XT1650 using Tapatalk
I have absolutely no Bluetooth, cannot see or be seen by any other device. I'm exchanging it tomorrow.
Looks like my Wifi issue is not a Moto Z specific issue - it's happening exactly as described in this Nexus/Nougat forum post:
Code:
https://productforums.google.com/forum/#!topic/nexus/Qbeb7ZP0wOw
Perform a factory reset, then see where you are. Factory resets aren't as bad as the "old" days. You can pick your backup image date from the Google Welcome menu screens as you set the phone back up. If you use Nova launcher, import your saved desktop back up.
I've had the Bluetooth Audio skips as well. I also cannot use my camera about 75% of the time. It gives me the Camera error, Please restart the Camera app. I did a FDR and issues are still present.
Sent from my XT1650 using Tapatalk
wifi is slow used to get 218 megs down now only 136 down
I can add an other Bluetoorh issue. When I'm listening to podcasts while the phone is connected to the audio system of my car and I get interrupted by a phone call (which is also routed to the audio system of my car) after the call ends audio play back resumes for about half a second and the stops. I've to start it manually on the phone to resume. The podcast app (https://play.google.com/store/apps/details?id=com.bambuna.podcastaddict) is in paused state.
I'm definitely seeing WiFi drops and battery drain and heat issues with my Tumi battery mod. Also seeing screen freezes requiring a power button reset. Am getting very close to factory resetting.
I'm having problems going from WiFi to data. If I boot up the phone, it establishes a data connection. After Wifi is turned on, data permanently turns off and can't be reconnected without restarting the phone.
Note that I am using the phone overseas with a domestic (Japanese) sim card. Just last week however, I was using a Moto Z Droid Play and had no problems whatsoever. The standard Moto Z Droid has more Lte bands as well, so this shouldn't be happening.
I'm assuming it's a problem with WiFi to Lte handover related to Nougat?
TokyoGuy said:
I'm having problems going from WiFi to data. If I boot up the phone, it establishes a data connection. After Wifi is turned on, data permanently turns off and can't be reconnected without restarting the phone.
Note that I am using the phone overseas with a domestic (Japanese) sim card. Just last week however, I was using a Moto Z Droid Play and had no problems whatsoever. The standard Moto Z Droid has more Lte bands as well, so this shouldn't be happening.
I'm assuming it's a problem with WiFi to Lte handover related to Nougat?
Click to expand...
Click to collapse
Rather than restarting, toggle airplane mode.
Sent from my XT1650 using Tapatalk
PiousInquisitor said:
Rather than restarting, toggle airplane mode.
Actually that doesn't work. I tried it numerous times, along with disabling mobile data and then enabling it. I'm going to wipe the phone tonight and do a fresh start to see if that solves the problem.
Click to expand...
Click to collapse
Fix for wrong default APN Settings for O2 on Android 7.0 Nougat
After Upgrade to Android 7.0 mobile data did not work on german O2 Network.
After some research i found the right APN Option:
MVNO-Type have to be changed from IMSI auf „Keine“
Source: Giga.de - Android 5.0 Lollipop-Bugs & Probleme: Lautlosmodus, WLAN, Videowiedergabe & mehr [Ãœbersicht]
After that change another apn appeared called "O2 Internet", selecting it and LTE started to work as expected.
Hope that's help someone.
And here I was thinking this was the smoothest update on any Android phone I've received. I have no issues at all, didn't factory reset either. I also listen to podcast all the time over bluetooth, and never once did it skip. Maybe it's google music issues?
Also battery life has gotten much better.
Bluetooth disconnected issues for me via car Bluetooth since update.
any one having problems with sound cutting out on the phone only way to get sound back is by rebooting ?????????
I think the issues I'm seeing are due to overheating. Seems to happen after the battery pack charging kicks in at 80%. Anyone else notice this?
For the BT skipping/noise, turn off BT and turn it back on. That fixes it for me.
Don't know what's triggering it, though.

Moto Z XT1650-03 Nougat 7.1.1 freezing several times a day

The phone randomly freezes on 4G network only in case running apps which need internet access. Related apps are Chrome. Feedly, YouTube, Facebook, Messenger, streaming tv.
The issue often occurs when typing on the virtual keyboard. The screen freezes, the system is irresponsive to all buttons. Sometimes the sreen and the OS goes back to normal after a few minutes of waiting but in most csases I have to force restart the device.
I have tried common fixes like uninstall seldom needed apps, clear chache, reset the phone but nothing helps. The 4G network (Telekom Hungary) is fast and stable, with a ping of 10-28 ms and a download speed between 60-130 mb/s while the upload is between 15 and 40 mb/s.
I cannot check if the issue is only mobile network specific or the freezing also occures on a wifi network as I am moving to a new place and have no cable internet provider but my other phones, LG G4 and Galaxy 7 Edge run smooth with the same sim card on the same mobile network.
Please help me find a fix. Thanx
The same problem here. Moto Z Force droid. Freeze occurs few times a day (both on wifi or cellular internet). I am on android 7.0
The same problem here. Moto Z Force droid. Freeze occurs few times a day (both on wifi or cellular internet). I am on android 7.0

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