Galaxy S6 Edge Problems - Android Q&A, Help & Troubleshooting

Hi, I recently received an S6 edge from a friend, it was "broken"
When you plug it in to charge, all that shows is a static screen, which alternates between static and black, all the while with a blue notification led.
The phone does not respond to any button commands, except to turn black and then back to static
I do not know what model phone this is, i only know that it is from verizon and has 64gb.
The reason I don't know more is because it does not show up on a pc when connected through usb
The static screen continues, until the battery drains fully
My question is, it shows signs of being bricked, along with a possible digitizer problem, thing is this phone is fully stock, and has never been tampered with in any way.
Any ideas?, thanks
edit: could be battery related too, charged it the whole day, lasted two hours before it died

The only thing i can say is that the phone model is probable G935V as it's from Verizon, and it's hard bricked, you need to make a hardware check on it to know the exact problem.
Edit: it could also be the power IC, i had seen nearly dead phones before, and they just needed the power IC to be changed.

Related

[Q] galaxy S3 dark scrren

My galaxy S3 is showing a very weird problem. I was using the phone and before reaching home the battery when completely flat. When I arrived home and plugged the phone to the wall charger the screen remains dark, black. Now the battery is full charged (green light) but the screen remains to the same estate. When someone calls me the phone rings. When I plug it to the computer I can see the files inside the different drives. I reinstalled the OS that is 4.3 but still same problem. I didn't drop the phone and It didn't have any shock.
That is weird. I am thinking of a dead screen but before going for a chirgucal operation on my beloved phone I wanted to ask if that couldn't be a software problem.
Happy to hear from your experiences.
Boot into download mode, volume down + home then power button. If the screen is dead in download then it is hardware.
jacdem said:
My galaxy S3 is showing a very weird problem. I was using the phone and before reaching home the battery when completely flat. When I arrived home and plugged the phone to the wall charger the screen remains dark, black. Now the battery is full charged (green light) but the screen remains to the same estate. When someone calls me the phone rings. When I plug it to the computer I can see the files inside the different drives. I reinstalled the OS that is 4.3 but still same problem. I didn't drop the phone and It didn't have any shock.
That is weird. I am thinking of a dead screen but before going for a chirgucal operation on my beloved phone I wanted to ask if that couldn't be a software problem.
Happy to hear from your experiences.
Click to expand...
Click to collapse
never heard this type of problem
try to go into recovery and check if it displays anything
If successful do factory reset
In download mode i can see nothing. That is really weird. I am letting the battery drain completely and i will check. Thank you for your replies
I wanted to upgrade so far what i am getting. The screen while dark, black is reacting to touch actions: for exemple when i lock the phone with the power button i can hear the lock sound;when i unlock with the lide action on the screen, I can hear the unlocking sound. I think that must be a weird system problem. If the screen was broken will it react to such touch actions?
Lide=slide. I can actually take a call with the slide action on the screen. When someone calls me i just have to slide my finder at the proper place on the screen to take the call. I need help please.
Most probably its the hardware. Your LED seems to be ditching you. And yes a bad led can still response to touch despite of being black all the way. Actually it's the digitizer that responds to the touch NOT the LED itself.
In your cas3 so far from your feedback I can say that you are having a bad LED everything else including the digitizer is working well.
Sent from my GT-I9300
Thank you i w
ill try it check it tomorrow. I will try to install another firmware, may be 4.0.4. The one i was using i just installed it 2 days ago.

Phone not powering on after screen replacement

Hi everyone, this is my first post on XDA.
My S3 had a broken screen, so I wanted to get it fixed. The repair shops quoted quite a hefty price for the repair (even though it was just the glass that was, not the digitiser) so I bought a kit to repair it myself. The repair went smoothly, and I didn't need to do anything to the actual LCD display. However, when the repair was finished, the phone would not turn on. I assumed it had a flat battery (it was on 5% when I started the repair) so I plugged the phone in. The phone's LED lit in an orange colour, that i've never seen before. So I left it for 1 hour, then I came back. The phone still had an orange LED lit. The phone would not turn on. I kept the plug in and took the battery out and the phone vibrated. Then I plugged the phone back in and a red LED lit. I've left it like that for 2 hours, and the phone would still not turn on. I plugged it back into my PC and the LED lit green. The phone would still not turn on but the PC showed "GT-I9300" as a Media Device in the File Explorer but it didn't have anything on it. The phone now displays a green LED whenever I plug it into any normal charger. When I unplug it, the power button makes the phone vibrate when I press it.
Please could you help me? I need a phone.
--
Jonathan
Red led is charging, green led is charged. Orange led.. Never known it to use orange so i assume its a fault.
It does seem like the phone is booted up and running yet the screen shows nothing. Possibly halted in post?. Have you double checked your work for loose connections etc?. What are the chances of the replacement being faulty?.
I wish I stole my HTC M9.
I didn't actually remove or do anything to the LCD, so it can't be lose connections etc.
I left it overnight on the green LED and it still isn't turning on, plugged in or not.
I'm going to call Samsung to see if they can fix anything or if I need a replacement phone (its about 3 years old so not under warranty though)
It isn't turned on, I tried calling the phone and it went straight to voicemail. And I get no startup sounds, nothing.
--
Jonathan
Samsung will charge if it's out of warranty.
So what exactly did you do if you didnt disassemble it?
I wish I stole my HTC M9.
Going to send it off to Samsung. I literally removed the screen's glass and placed a new one on.
Can you do that without damaging the digitiser? I would have thought they'd be "married" in some way or other ie glue.
I wish I stole my HTC M9.

S6 - Bricked - Black screen and Solid White LED

Hello, friends
Out of the blue, my S6 Edge tried to restart, but got stuck in a loop at the Samsung Logo. One or two times it went to "insert pin" and then restarted again. I tried to Force Restart and it didn't solve the problem.
After a few tries, I managed to wipe the cache partition. Now it's simply bricked with a black screen and a Solid White LED. I can't restart it, enter download mode or safe mode or anything. Odin doesn't recognize it at all. Is there anything I could try?
The phone is not rooted.
nclsamy310 said:
Hello, friends
Out of the blue, my S6 Edge tried to restart, but got stuck in a loop at the Samsung Logo. One or two times it went to "insert pin" and then restarted again. I tried to Force Restart and it didn't solve the problem.
After a few tries, I managed to wipe the cache partition. Now it's simply bricked with a black screen and a Solid White LED. I can't restart it, enter download mode or safe mode or anything. Odin doesn't recognize it at all. Is there anything I could try?
The phone is not rooted.
Click to expand...
Click to collapse
Hold only vol down + power for 20 seconds. Does the screen go off? Its not bricked otherwise you wouldnt even have the led lit. Theres hope
callumbr1 said:
Hold only vol down + power for 20 seconds. Does the screen go off? Its not bricked otherwise you wouldnt even have the led lit. Theres hope
Click to expand...
Click to collapse
Thank you! Tried it. Doesn't work. It's beyond my understading why would it behave this way after I managed to clear the cache. At least before that it went into download mode or safe mode. I still suspect a software issue.
nclsamy310 said:
Thank you! Tried it. Doesn't work. It's beyond my understading why would it behave this way after I managed to clear the cache. At least before that it went into download mode or safe mode. I still suspect a software issue.
Click to expand...
Click to collapse
So vol down + home + power will not get you to download mode?
How about recovery? Vol up + home + power?
This happened to me before and the way i got out of it was hold only vol down + power as soon as the screen went off completely (no led lit) switch to download mode combo.
Tried both of the commands. They didn't work. I will let it drain the battery completely and then see what happens.
nclsamy310 said:
Tried both of the commands. They didn't work. I will let it drain the battery completely and then see what happens.
Click to expand...
Click to collapse
Keep me posted
nclsamy310 said:
Tried both of the commands. They didn't work. I will let it drain the battery completely and then see what happens.
Click to expand...
Click to collapse
reminds me of the bad emmc memory like the note 4s had.
some times completly letting the battery drain can fix it being "stuck". then recharge for 20 min or so then trying to turn on.
if u plug it into pc does it reconize anything in device manager
even unknown device or descriptor failed anythiing at all?
This morning the LED was off, so I tried to recharge it. Nothing happens. Also, the PC doesn't detect it at all. I think it's safe to assume I need a new phone. Too bad...at least if I was able to recover the data on this.
nclsamy310 said:
This morning the LED was off, so I tried to recharge it. Nothing happens. Also, the PC doesn't detect it at all. I think it's safe to assume I need a new phone. Too bad...at least if I was able to recover the data on this.
Click to expand...
Click to collapse
you can thank sammy for no ext sd card for that one or more than likely pics would be on sd
now one last sollution is to try buying a cheap battery my note 5 had a issue it shut of one day and wouldnt do nothing i understand ures was blinkik and trying at least
so its a leap but last resort
same problem here started over a week ago - samsung S6: black screen, constant white led. tried all variations of resetting with buttons. over a year ago i replaced the battery, and its been fine since. when this no boot issued happened i also tried changing the battery to a known good one. on inserting a battery and then pressing the power button the indicator led will go to green for less than a second before changing to constant white, and it stays that way no matter what until the battery is drained or the battery is removed. Strange thing is there is no information from samsung on what this behaviour means, but I've come across dozens of other S6 owners on the web with the same problem, so this is obviously diagnostic behaviour designed by samsung - but no info from samsung. the phone has never been damaged or watered or rooted so I'm at a loss.
Confirmed diagnostics:
The phone will respond to the power button and attempt to turn on
The phone will charge a battery, so the charging circuits and battery circuits are working.
The phone does not get picked up by a Windows 10 PC with Kies installed in any state - other samsung phones get picked up no problem.
Same here
I have the same symptoms. When I hild the vol up+home+pwr I get a green let for 1/2 sec then white. No other combinations do a thing. I swapped the battery for a new one. No luck.
Mine started a few days ago. The phone was 50% charge and i plugged it in for two hours. Came back and it had a solid red led. After a few hours the red light went off. It was then 100% unresponsive. I then took it apart and disconnected the battery. When I reconnected it, it started to do the white let thing described above
athcliath said:
same problem here started over a week ago - samsung S6: black screen, constant white led. tried all variations of resetting with buttons. over a year ago i replaced the battery, and its been fine since. when this no boot issued happened i also tried changing the battery to a known good one. on inserting a battery and then pressing the power button the indicator led will go to green for less than a second before changing to constant white, and it stays that way no matter what until the battery is drained or the battery is removed. Strange thing is there is no information from samsung on what this behaviour means, but I've come across dozens of other S6 owners on the web with the same problem, so this is obviously diagnostic behaviour designed by samsung - but no info from samsung. the phone has never been damaged or watered or rooted so I'm at a loss.
Confirmed diagnostics:
The phone will respond to the power button and attempt to turn on
The phone will charge a battery, so the charging circuits and battery circuits are working.
The phone does not get picked up by a Windows 10 PC with Kies installed in any state - other samsung phones get picked up no problem.
Click to expand...
Click to collapse
I have one that behaves exactly the same I changed the battery and didn't make any difference. my next step is to replace power management chip. I'll let you know.
Any luck on this?
Mine has been like this for a couple months, kind of gave up on it, but decided to give it a go again!
Same problem here, just happend after switching the battery. Anyone have solved this?
I found a kinda solution, plug your charger in and charge past 30% then unplug charger. then use just vol down and power button for 7-10 seconds, after 7-10 seconds just release the power button while still holding vol down button until you see samsung logo, you can tell if you did it wrong by the solid led being back on, repeat until success, once you have it on do NOT press the power button or it will RESET back to solid led/black screen.
I have the same problem with my s6 active and similar story to dbeeheim. Has anyone fixed this? And can anyone confirm that enzo13's solution works?
Much thanks in advance!!
i have same problem!
Suddenly my S6 dead, battery was ~80%, no charge
yesterday i try to change battery, after that if push power button, LED small light comes but in white with purple, then stuck. (it's small Notifications LED)
and i chnge the screen, but no more than white/prople LED.
(no any thing on screen, always black..)
what is the problem?
i think it's battery because it last month didn't work good, and it's old 3years battery.. but no idea..
Hello guys my Samsung S6 sm-g920f has the solid white led and black screen. Really no fixes?
thank you
Same issue
I have the exact same issue. My Galaxy S6 Edge (G925F) suddenly died and won't get past the 'Galaxy S6 Edge Powered by Android' screen.
I am unable to reach the recovery options. I've tried flashing two different stock ROMs with Odin which succeed but without successfully turning on my phone. I've also tried flashing TWRP with success in Odin but it won't get past the 'Powered by Android' screen before turning off after +-4 seconds. The white LED is on even when the screen is black.
Just had this same issue, my battery died and I forgot to charge my phone overnight, woke up and it would not turn on, black screen. I did manage to replace the battery and do several diagnostic tests on it. My battery was receiving about half the power output it should be (this is normal it's a 4.5yo phone) and when I replaced the battery with a new one, it did not turn on. With wireless charging I can tell I am receiving a charge and with standard I can not. The screen does not indicate it is charging with either method but my wireless charging pad lights up indicating my phone is being charged. I think it may be the processor or screen itself. This really sucks because I lost all my data on my phone and data recovery can be over $500

[HELP] Samsung galaxy s6 edge keeps at 0% plugged in

Hello guys
i have my galaxy s6 edge a while ago and had dropped my phone from a thigh height.
the phone turned off.
tried to turn it on didnt work
so went home and plugged it in , charging came on as the attachment below with red light notification indicator.
i turned the phone on too normally, yet still at 0 % so when i type my pin code , the phone shuts down and the charging comes on again at 0%
can you please tell me where is the defect? and if someone had the same problem
If photos,files,documents aren't an issue I'd try a hard reset factory data reset if possible I have a galaxy S6edge same one for five years now and have had several issues with mine in the past sometimes it there is no other way out,have even replaced the battery in this one,have dropped mine probably a thousand times and have never experienced an issue like the one you are having.
You may have to fix it via USB plug in if that is a alternative you have access to.
Sent from my SM-G925R7 using Tapatalk

Huawei Mate 10 pro - It started with a bloated battery - left with a red LED

Hi folks,
First things first: I know there are a lot of threads concerning the "red light of death" for Huawei and other devices. I already read so many of them that my head is spinning xD However, I have some questions left and I need to distract myself from getting crazy due to the possible loss of data on my phone (and I have to wait at least until Tuesday for any news regarding the phone...)
What happend?
- Phone restarted while surfing
- Went into a bootloop
- Tried a soft reset
- Tried eRecovery --> Not succesfull
At this point I had to leave the train and the phone had turned off anyway. Wanted to charge the phone at the airport and back up recent data. Removed the protective cover and noticed that the battery was bloated. Since I was afraid I unplugged the phone and came to the conclusion that the phone doesn't work due to the defective battery. Back at home I ordered a new battery - didn't help. Phone won't turn on, softboot doesn't work. I only see a solid red LED when I try to charge it. Bought another battery - nothing. Went to a repair shop: This is the point where I start to have questions
They are all very nice at this place and maybe everything will turn out fine but I just can't wrap my head around certain things.
At first they also wanted to check for a defective battery and possible repairing errors since I replaced it myself. Today they called and let me know that the new battery is alright and they now want to order a new screen module. Later today I went to their shop to ask how much everything will cost and also to ask them about the procedure. I asked them why they want to change the display. Answer: Since the battery is fine, we believe the screen cable got damaged when taking out the old battery - its a common issue because the cable is underneath the glued battery. Once the new screen module is ordered there is a good change that it'll work and we can save your data. Note that I don't have to pay for the new screen, since I said that I only want the data back and that I don't need the phone back fully working. So I don't think they suggested it for the sake of making money.
I have indicated that I suspect a hardware problem, but the guy said the motherboard is fine. He continued to explain, that since the red LED is on and the mainboard as well as the battery are fine they assume a problem with the screen.
My questions:
How can they check if the logicboard "is ok" (I asked if they can do micro soldering and since they can't I doubt they can measure the components). Are there easy ways to exclude an hardware error on the board?
Is it possible that the phone doesn't start, vibrate, is not detected by the PC all because of a faulty screen? Any ideas why the LED is visible then?
Doesn't the red solid LED indicate charging? So how come I "charge" while not being plugged in? (LED stays red all the time)
My initial problem wasn't a possibly ruined screen cable/connection but a bloated battery. It just cracked the backcover open but nothing happened to the screen --> Is it possible at all that the bloated battery killed the display module?
If anyone has read this far: It would help me if you speculate with me about the problem, share your experiences or help me in any other way. Somehow I have to pass the time until next week and I'm going insane xD
Thank you so much!
Sydney_

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