S6 Edge weird white pop-up preventing screen action - Galaxy S6 Edge Q&A, Help & Troubleshooting

Hello guys,
This morning a weird thing happened on my S6 Edge running stock 7.0. A white blank strip, pop-up? Showed up on the middle of the screen preventing any action on the screen (I can swipe to the toggle nevertheless).
Tried force reboot and wipe cache but it doesn't help....
Any clue without having to factory reset ?
Thanks in advance !

Managed to use the phone by disabling data and rebooting, but instant reappear if I enable them. Any way to know where does a pop-up come from ?

ScHaPaH said:
Managed to use the phone by disabling data and rebooting, but instant reappear if I enable them. Any way to know where does a pop-up come from ?
Click to expand...
Click to collapse
Sounds like a kind of virus, there is some text on that pop up? Try to scan your phone

dusterphil said:
Sounds like a kind of virus, there is some text on that pop up? Try to scan your phone
Click to expand...
Click to collapse
No text, it's just blank.. Managed to download Malwarebyte and ran a scan but nothing's been found.

ScHaPaH said:
No text, it's just blank.. Managed to download Malwarebyte and ran a scan but nothing's been found.
Click to expand...
Click to collapse
Go to app manager and see if any strange process is running. If you find something that isn't ok close process and see if pop up appears again. This way you can determinate which one is causing this

Clearly a malware or something. Try to find it yourself and uninstall it.

Same Problem, additional details
Hi guys,
Having the exact same problem on my gf's s6 edge stock 7.0, updated a week ago or so, any time she's connected to the internet by Wi-Fi or data the popup appears. Only thing we can do is pull down notifications. Recents key works too but useless.
Actually we found a temporary workaround by tethering my LTE connection via Bluetooth, that way weirdly the popup doesn't rise....
Did you find a fix since you got the problem?
---------- Post added at 01:07 AM ---------- Previous post was at 12:12 AM ----------
ScHaPaH said:
Hello guys,
This morning a weird thing happened on my S6 Edge running stock 7.0. A white blank strip, pop-up? Showed up on the middle of the screen preventing any action on the screen (I can swipe to the toggle nevertheless).
Tried force reboot and wipe cache but it doesn't help....
Any clue without having to factory reset ?
Thanks in advance !
Click to expand...
Click to collapse
I had the same problem, and found out by messing with the "apps that can draw on top" permissions (located in settings--> apps --> 3dot menu --> special access). What I did is I disabled them all and enabled them one by one with internet connected in parallel. It appears that the faulty app is IMS Service, as long as you deny it the permission, the popup won't appear (Conversely as soon as you enable it and you have internet it will pop up again).
Strange that the problem is on a system app though, I hope it is not a virus...
Hope the fix works for you as well!

darkjujuvador said:
Hi guys,
Having the exact same problem on my gf's s6 edge stock 7.0, updated a week ago or so, any time she's connected to the internet by Wi-Fi or data the popup appears. Only thing we can do is pull down notifications. Recents key works too but useless.
Actually we found a temporary workaround by tethering my LTE connection via Bluetooth, that way weirdly the popup doesn't rise....
Did you find a fix since you got the problem?
---------- Post added at 01:07 AM ---------- Previous post was at 12:12 AM ----------
I had the same problem, and found out by messing with the "apps that can draw on top" permissions (located in settings--> apps --> 3dot menu --> special access). What I did is I disabled them all and enabled them one by one with internet connected in parallel. It appears that the faulty app is IMS Service, as long as you deny it the permission, the popup won't appear (Conversely as soon as you enable it and you have internet it will pop up again).
Strange that the problem is on a system app though, I hope it is not a virus...
Hope the fix works for you as well!
Click to expand...
Click to collapse
Thanks for the tip ! I'll keep this workaround in my head. The pop-up disappeared by itself all of a sudden, so I don't know which was the faulty one !

darkjujuvador said:
Hi guys,
Having the exact same problem on my gf's s6 edge stock 7.0, updated a week ago or so, any time she's connected to the internet by Wi-Fi or data the popup appears. Only thing we can do is pull down notifications. Recents key works too but useless.
Actually we found a temporary workaround by tethering my LTE connection via Bluetooth, that way weirdly the popup doesn't rise....
Did you find a fix since you got the problem?
---------- Post added at 01:07 AM ---------- Previous post was at 12:12 AM ----------
I had the same problem, and found out by messing with the "apps that can draw on top" permissions (located in settings--> apps --> 3dot menu --> special access). What I did is I disabled them all and enabled them one by one with internet connected in parallel. It appears that the faulty app is IMS Service, as long as you deny it the permission, the popup won't appear (Conversely as soon as you enable it and you have internet it will pop up again).
Strange that the problem is on a system app though, I hope it is not a virus...
Hope the fix works for you as well!
Click to expand...
Click to collapse
Hello
I have the same problem with a S6 edge.
For information, the white popup appears one week ago, for a whole day and disappears.
And now, the pop up reappears.
The only way to disable it is to disable wifi and data.
At the moment when a I connect the phone to internet,
The tip do not solve it. I disabled notification, and all permissions "apps that can draw on top".
But the pop up still here...
Any other solution ?

Related

[Q] Wifi options disappeared from settings, help please?

I have a MyAudio 708w on android 4.0.4, and i was using it when it suddenly dropped the wifi signal. When I tried to go to settings to reconnect, it froze, and i could only reboot it by long pressing the power button. After rebooting nothing changed, i can't even touch the lower right corner where the settings and notifications are because it freezes immediatelly. I also did a factory data reset from the recovery menu. After that I found a way to go to the settings (by adding a settings widget on the home screen) and the wifi line disappeared. I don't know how it is possible... the wifi radio is working by the way, i know that because i tried to add a new google account, and when i chose "existing account" it said i have to connect to the internet, and there i could activate the wifi and it also found the networks but it couldnt connect (it's stuck at obtaining ip adress).
Has anyone seen anything like this? Do you have any idea what i could do to fix it?
Thank you in advence!

Talkback notification

Hi,
When i push the notification, I'm sent to into accessibility settings, here i can't see talkback anywhere. I have pushbullet and Dashlane asking for accessibilityll. I have turn galaxy talkback on and off. But no matter What i do the icon is there. There's no voice annoying me- just the alert. Does anybody else have this problem or possible solutions?
maschm said:
Hi,
When i push the notification, I'm sent to into accessibility settings, here i can't see talkback anywhere. I have pushbullet and Dashlane asking for accessibilityll. I have turn galaxy talkback on and off. But no matter What i do the icon is there. There's no voice annoying me- just the alert. Does anybody else have this problem or possible solutions?
Click to expand...
Click to collapse
I have the same problem and cant find a solution..
speedway24 said:
I have the same problem and cant find a solution..
Click to expand...
Click to collapse
I have the same issue as well. Samsung even remotenaccessed phone and they couldnt fix it.
I did a factory reset some days ago and it went away. But last night i did a reboot and then blam it was back.
I factory reset as well. Luckily It has not come back. I have been making notes of updates or changes that I make to determine what causes this. The first time I noticed this was the second day I had the phone. I decided to register more fingerprints. When I did some b1tch started telling the percentage. After that I could not get talkback notification to go away.
This time I setup all my fingerprints immediately after resetting the phone. I will keep everyone posted if I determine what caused it.
b4malevolent said:
I factory reset as well. Luckily It has not come back. I have been making notes of updates or changes that I make to determine what causes this. The first time I noticed this was the second day I had the phone. I decided to register more fingerprints. When I did some b1tch started telling the percentage. After that I could not get talkback notification to go away.
This time I setup all my fingerprints immediately after resetting the phone. I will keep everyone posted if I determine what caused it.
Click to expand...
Click to collapse
Thanks for the update, hope someone findes a solution soon.

Haunted Honor 7

I am experiencing some issues with my PLK-L01 device: from time to time, the phone take over control by itself ans opens random apps I have installed, or opens chat windows etc. Today, while i was browsing Instagram, it started to open and to hit the Like button on random photos on this platform!!
I only have this phone since Christmas and noticed this problem when it started to close the apps I was using. But now it's getting worse. I think a virus is out of the questions, since I only download apps from Google play store and only the popular ones..
Please advise!
Many thanks in advance.
Andra
have you tried to do a factory reset?
also, enable "show touches" in the developer settings. If the phone shows touches that you havent made, then the screen is faulty
Hi Themegaphoenix,
Thank you for your time and help!
I did not reset the phone, because I noticed the issue since the second day of the phone usage, so I guess a reset wouldn't quite fix this.
Could you expand on the "show touches" topic, please? Where exactly do I find those settings and if I enable it, will I risk losing the warranty or something?
Thank you & have a great day.
themegaphoenix said:
have you tried to do a factory reset?
also, enable "show touches" in the developer settings. If the phone shows touches that you havent made, then the screen is faulty
Click to expand...
Click to collapse
Nothing happens to warranty
Click on the built number in about phone continually ...so developer option will be activated press back u will see it..in that menu u van activate it

Overlays, links opening, and home button not working right

Hi,
First of all, my home button don't work correctly. When I do a simple click and a long click, absolutely nothing happens. But if I do a double click, it does work fine.
Secondly, some overlays don't comes up, like notification or volume changing pop-up or Facebook messenger chat heads just showing the wallpaper not the chat.
Finally, when I receive links from message or mail and click on it and it opens chrome (it's the default one) but it doesn't open the link.
Sometimes ago, I had just the 2 first problems. And just by restarting my phone all was gone.
But now I get all the 3 problems. I tried to factory reset my phone and it fixed the problem but then I had to restart my phone. And all the problems were back.
I got the galaxy note 3 (SM-N9005) with the firmware N9005XXUGBOJ2.
Thank you in advance for the help

Recieved OTA BLA-29 8.0.0.137 (C432)

Hey Guys in germany the Ota rolled out,
yesterday i got my update and i was happy to see the changelog because since smarthome i use google assistent a lot
And they are right, now it works when the screen is off - what dosnt work is the smartunlock. It asks me everytime for the Password....
I reinstalled google, delted my voice match and started over again. Same error.
Anyone else have this problem?
(Also battery drain - but i read it before with this rom - so no suprise i guess)
OT:
When i tell my google: Ok google, turn on the Light in my office, it always says "I turned on the Light in the office" I ****ING KNOW THAT CUZ I SEE IT MATE!! Gosh google you annoy me.
Is there anyway that it shuts up after the command "turn on / turn off" ?
EGOiST1991 said:
.
Is there anyway that it shuts up after the command "turn on / turn off" ?
Click to expand...
Click to collapse
No, but you can turn off media volume.
For the other issue: go to settings -> lock screen -> smart unlock -> voice match
Turn it off then on again and it should work.
If it doesn't, you need to go to the google app in the play store and hit delete. it will ask you if you want to factory reset the app since u cannot delete it. do it and then hit the three dots in the top right corner and disable auto update fot this app. This is because google recently updated google app and voice unlock doesn't work anymore with mate 10 pro (again)
0alfred0 said:
For the other issue: go to settings -> lock screen -> smart unlock -> voice match
Turn it off then on again and it should work.
If it doesn't, you need to go to the google app in the play store and hit delete. it will ask you if you want to factory reset the app since u cannot delete it. do it and then hit the three dots in the top right corner and disable auto update fot this app. This is because google recently updated google app and voice unlock doesn't work anymore with mate 10 pro (again)
Click to expand...
Click to collapse
Problem stays. i think i have to factory reset my mate 10 that it works.... but meh -.-
I also got the . 137,and now my AOD is a complete mess. The clock almost always displays wrong time. Last nite the display showed like 3:05am, while in fact it was like 4:50 (woke up had to pee :l).
With AoD on, my fingerprint reacts slower... I don't know how such a premium device cannot be sorted out in order for such a simple function such as AoD to work without problems. Seems that for some reason Huawei puts battery life above functionality.
Oh and I don't even want to go to the issue of scrolling widgets...
Maybe someone can help me, i updated last week my phone. to 137. (ota) i reseted my phone to get a fresh rom
about a hour ago i was in my car , and my radio dosnt show titels anymore and i cant forward tracks via radio. only on my phone.
My radio says "BT AUDIO" and its just playing. not more. .... that kinda sucks on the version before it was all okey.
Yes i delted car and phone bluetooth and reconnect. same issue.
updated to 137 too. battery same as before. little youtube, little gaming and some browsing and im on 55% with 4.10h sot.I did do a full upgrade trough " download full upgrade package" witch was 2.9gb if that materes

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