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My girlfriend's Note started acting weird. When she plugs in the charger it randomly stops and starts, sometimes for periods of seconds, sometimes minutes. We checked every combination of cord and charger (AC and car), and they all do the same. We both cleaned out the charger port, but that didn't have any effect. As a matter of fact, just sitting there motionless on the table it will still randomly start and stop charging.
I also noticed that the battery level seems to be off. At one point it was down to maybe 20% (in the yellow). I rebooted and it was up to 30 (in the green). I don't have any real numbers, it was only something I noticed. It's not rooted so I couldn't clear out the battery stats. Instead I drained it down to 0%, charged it all the way to full while it was off. It seemed to help for a day, but the problem came back later.
Could it be battery? Or phone? She has at&t insurance on it, and we're going to run to the (official) store. I just don't know if they send it back or replace it. She can't really be without a phone, so I'm hoping it's the battery (unless they want to replace the phone on the spot).
All we know is you have an at&t phone. What have you done to it?
same problem with Samsung Galaxy Note
Hi there everyone, i'm having the exact the same problem and my galaxy note is acting just like that- weird !!
About two months ago I updated to ICS and after that no issues, only once did it not charge as it was supposed to until i turned it off, removed the battery and put it back in.
Only now has it been charging like explained above -- the charging process as well as battery indications would be very inconsistent -- that is to say, it would charge for some time and then stop unexpectedly, whether turned on or off during the process.
Also, recently my PC would not recognize the phone on Windows 7 anymore, whereas before that it had been recognized seamlessly.
I've been using my galaxy note for about 8 months now, as well as about 2 months on ICS, and only now has there been this persistent issue.
Also, I did not use it inappropriately, rather with extreme care. I also got a phone case and have been using orginal software and hardware only, so the phone has been properly handled.
However, I have been using it pretty much, so it might be "wear and tear" in terms of battery usage, even more so, because it's been regularly charging and discharging in the car or at home, at the same time. Still, what surprises me is that my PC would not recognize it anymore even when it's turned on. Then, at times it would also go to "car mode", although it is not connected to the car dock. These issues have come up just now, as well, so i can imagine it might be a software or even port-related issue.
Unfortunately, at this moment I cannot take it to the store i bought it from to have them check the phone, so that's why I'm trying to figure out the problem myself. After all, if it's software or battery-related i might be able to fix it without having it replaced.
The phone is not branded and free to use with any carrier.
@ Face of Boe:
Did you go to the store then and have it replaced or was it in fact the battery, or did they (you) fix the problem otherwise?
Any help would be highly appreciated.
Chris
Try your preferred mobile repair shop first.
Face Of Boe said:
My girlfriend's Note started acting weird. When she plugs in the charger it randomly stops and starts, sometimes for periods of seconds, sometimes minutes. We checked every combination of cord and charger (AC and car), and they all do the same. We both cleaned out the charger port, but that didn't have any effect. As a matter of fact, just sitting there motionless on the table it will still randomly start and stop charging.
I also noticed that the battery level seems to be off. At one point it was down to maybe 20% (in the yellow). I rebooted and it was up to 30 (in the green). I don't have any real numbers, it was only something I noticed. It's not rooted so I couldn't clear out the battery stats. Instead I drained it down to 0%, charged it all the way to full while it was off. It seemed to help for a day, but the problem came back later.
Could it be battery? Or phone? She has at&t insurance on it, and we're going to run to the (official) store. I just don't know if they send it back or replace it. She can't really be without a phone, so I'm hoping it's the battery (unless they want to replace the phone on the spot).
Click to expand...
Click to collapse
I had this exact same problem a couple weeks ago...it all started one day at work when I had my phone plugged in (as I usually did if it was in one place for more than 5 minutes), but after turning on my screen for the the first time in an hour or so, I noticed that it hadn't charged at all! The indicator at the top didn't even show that it was plugged in.
Figuring it was just some kind of little glitch, I unplugged it, blew inside the charge port as well as the cable (old Nintendo habits die hard lol). Well as I went to plug it back in, I realized that NOW the indicator showed it was "charging", and my phone had gotten super hot in just the 30ish seconds it took me to blow the port and cable (heh.)
So obviously I freaked out and immediately shut it down, pulled the back, and removed the battery to let the two pieces calm down and make nice - before ultimately putting it back together and booting up after 15 minutes or so.
So the good news was that the "reverse charge" issue was gone...but the bad news was, the charge activity started acting literally word-for-word like your girlfriend's. Intermittent charging when it was sitting still, not charging at all for a period of time, losing more battery than it was gaining while it was plugged in and the screen was OFF...so yeah, it sucked. I did notice that I could push the cord back while it was plugged in and it would stay charging, but obviously I can't sit in one spot holding my phone for 5 hours a day - and that stopped working after a few tries anyway.
I spent countless hours on the internet, googling different phrases to try and find similar instances of this happening - but to no avail. Everyone's story was just a little different...and pretty much everything I found outside of XDA* was written by people over in England who dropped their N7000 in the snow, causing the charge port to be corroded. The conclusion from everything else I found regarding this issue for the i717 was essentially always "the only way you can fix this is to get a new phone, but you're screwed because this glitch causes the phone to look like it has water damage and therefore renders it ineligible for manufacturer warranty claim or even insurance claims".
To make matters worse, not only was my phone effectively unchargeable, but it was discharging at an absolutely absurd rate. I'm talking approximately 20% every TEN MINUTES!
So I got desperate (it's Sunday by now)...all of the cell phone repair places were closed where I live, but I was able to do some searching and found this guy that was surprisingly available at the AT&T store closest to my house. That kept me alive until Monday, when I was able to take it in to the guy who I've been going to ever since the iPhone days (he is FANTASTIC). So he looks at it, takes it apart, and in about 5 minutes he tells me that the small little strip where my charge port attaches to the mother board (or whatever) had a lot of cracks running across it that were causing it to short-out. He said that it's a very common problem with the AT&T Galaxy Note, I guess due to them using a pretty cheap part in that regard. This obviously explained the intermittent charging, the brief "reverse charge", and even the battery drain (if the motherboard was shorting out).
So what did he do?
Replaced the little strip that connects the charge port to the motherboard...took him half an hour...cost me $25. Advised me that, when I plug my phone in from now on, to try as hard as possible to keep the phone still and not move it around. So at least in my case, it was NOT the battery. If you'd rather be cautious and not take the phone into a store if you can avoid it, you can probably get a replacement battery online for just a few bucks and at least eliminate that.
So the moral of the story is: DO NOT try to take the phone in to AT&T store or deal with your warranty/insurance until you take it in to a decent repair place and have them take a look at it.
Hopefully this helps...I'm sure you are wanting (like I was) a software solution, but it is what it is. And just curious, did your girlfriend have any similar "reverse-charge" instances like I described above?
tl;dr: The problem is the charging port, not the battery. Should be an easy and inexpensive (<$50) fix at a legitimate cell phone repair location.
*The silver lining in this whole thing was that it caused me to stumble upon this forum...so I went from stock ROM, stock everything (before my charge port issue) to having flashed about one ROM per day over the last 5 days because I've been so interested in the entire world of customization that I only discovered after seeing a thread with "Gubment Cheeze" in the title (who WOULDN'T at least look at that to see what's up??) here on XDA and starting to read. I've been a 24/7 lurker ever since
I read the last post by cpa poke and I must say it's quite risky to actually have a phone repaired by an unlicensed dealer/repair shop, because you'll cause any warranty left on the item to be effectively void.
I do know it is tempting for any of us to get our phone fixed as soon as possible, but then I think we should keep it cool and try to work out what else we can to do to make it work -- even though it might be temporarily -- until we can return it properly, as according to warranty indications.
Any of you trying to get a "repair fix" might want to consider that it may well be rather short-lived, because the same problem could persist for some reason -- that your repair shop did not recognize. If ultimately you have to get it repaired again, your ("fantastic") repair guy might then not be able to solve the problem and at that point any warranty claim would be quite certainly rejected, either (because of any previous unauthorized modifications to the device).
As far as I'm concerned, I have been testing my device with different chargers, currently it's charging consistently while turned off.
Also, I don't think I have had any of the "battery drainage" problem while charging, rather the battery indications were rather unreliable.
Then, I have read the problem could be solved by changing the battery. So I'll see if that makes a difference as soon as I get a replacement.
Another option will be to factory reset the item. I'll try that as soon as I get a backup of my phone data.
To all of you who are stuck with this issue I suggest you try some of the above: different chargers, removing and reinserting your battery, or else a battery replacement, factory reset.
Also try and leave the phone for some time and try to charge it then while turned off -- that's how I got my phone to charge again (until now), and according to the battery symbol it's almost fully charged -- the issue might still persist after that, but maybe it'll work until I can fix it otherwise, or get a replacement. After all, if it's been handled properly we should expect to get it replaced.
chris110284 said:
I read the last post by cpa poke and I must say it's quite risky to actually have a phone repaired by an unlicensed dealer/repair shop, because you'll cause any warranty left on the item to be effectively void.
I do know it is tempting for any of us to get our phone fixed as soon as possible, but then I think we should keep it cool and try to work out what else we can to do to make it work -- even though it might be temporarily -- until we can return it properly, as according to warranty indications.
Any of you trying to get a "repair fix" might want to consider that it may well be rather short-lived, because the same problem could persist for some reason -- that your repair shop did not recognize. If ultimately you have to get it repaired again, your ("fantastic") repair guy might then not be able to solve the problem and at that point any warranty claim would be quite certainly rejected, either (because of any previous unauthorized modifications to the device).
As far as I'm concerned, I have been testing my device with different chargers, currently it's charging consistently while turned off.
Also, I don't think I have had any of the "battery drainage" problem while charging, rather the battery indications were rather unreliable.
Then, I have read the problem could be solved by changing the battery. So I'll see if that makes a difference as soon as I get a replacement.
Another option will be to factory reset the item. I'll try that as soon as I get a backup of my phone data.
To all of you who are stuck with this issue I suggest you try some of the above: different chargers, removing and reinserting your battery, or else a battery replacement, factory reset.
Also try and leave the phone for some time and try to charge it then while turned off -- that's how I got my phone to charge again (until now), and according to the battery symbol it's almost fully charged -- the issue might still persist after that, but maybe it'll work until I can fix it otherwise, or get a replacement. After all, if it's been handled properly we should expect to get it replaced.
Click to expand...
Click to collapse
While I agree that taking it to a repair place should only be reserved for desperate/time sensitive situations, the only reason I chose that route over going through AT&T or an insurance company was that, from everything I'd read, the symptoms alone would likely cause them to assume water damage - thus rendering the same scenario as if the 3rd party repair voided the warranty.
Im having the same problem with myGalaxy S3 today, random intermittent charging..
I Just took off the back cover a few minutes ago and found a little glob of water sitting above the charging port!! Aaah!!
Don't know how it got there, but going to let her dry out and see if it resolves itself.
info:
rooted S3 i9300
2 months old
ROM: Complex-D 2.1.3
Getting random freezes on this ROMfor a few days also, so going to flash a new rom and see if the problem persists
Is it me, or is this a retardly common issue with i717s? I've had this same issue twice. I replaced the charger flex board when I bought the phone in the first place. And now it hasn't been a month and the flex board seems like it's out again.
My phone had this issue and all I did was oder the charging port from parts4repair.com and it cleared the issue up
Sent from my SAMSUNG-SGH-I717 using xda premium
Are you using the Samsung charger for your phone? It seems you are over volted and burn your usb port.
rangercaptain said:
Are you using the Samsung charger for your phone? It seems you are over volted and burn your usb port.
Click to expand...
Click to collapse
Agreed .....and another thought comes to mind..
Non-OEM charger tips, especially car dock chargers and desk chargers have port tips using different material thicknesses.
I am speculating here, but it's likely that the off sizing would produce intermittent charging problems or damage to the device.
Of course, the overcharging effect would certainly account for rapid flex cable burnouts.
Without the cables and a micrometer, impossible to know for sure.
OEM is certainly preferable....g
Sent from my SAMSUNG-SGH-I717 using XDA Premium HD app
srkrono said:
My phone had this issue and all I did was oder the charging port from parts4repair.com and it cleared the issue up
Click to expand...
Click to collapse
I did the same about a month ago, when I got the phone. Now it's out again.
rangercaptain said:
Are you using the Samsung charger for your phone? It seems you are over volted and burn your usb port.
Click to expand...
Click to collapse
I didn't know this was anything more than a myth. Though, I'm not sure this is my problem. I can charge the phone - for now - by putting the phone on my bedside table and putting a small weight along the length of the cable so it holds the jack at an angle against the port.
I know I'm gonna get flamed for that last statement.
OK, i got a desire x off a friend he bought it new two weeks ago but he went on holidays and i swapped him an iPhone.
The phone is unrooted. Last night i sat down while it was in my pocket and my car keys cracked the digitalizer. I was extremely annoyed so i left it down on the table. I had installed a new android launcher team that day but when i had the phone in my hand after it broke i remember the battery was a red icon, but i was low im just mentioning. Anyway long story short it went dead i brought it up to my room and plugged it into the wall charger. The orange light came on so i went to sleep. I woke up and the light was still on. I plugged it out and the light went off but the phone still wont boot nor go into recovery, safe etc.. Can someone please help me as i don't know what to do.
Jeffrey2k10 said:
OK, i got a desire x off a friend he bought it new two weeks ago but he went on holidays and i swapped him an iPhone.
The phone is unrooted. Last night i sat down while it was in my pocket and my car keys cracked the digitalizer. I was extremely annoyed so i left it down on the table. I had installed a new android launcher team that day but when i had the phone in my hand after it broke i remember the battery was a red icon, but i was low im just mentioning. Anyway long story short it went dead i brought it up to my room and plugged it into the wall charger. The orange light came on so i went to sleep. I woke up and the light was still on. I plugged it out and the light went off but the phone still wont boot nor go into recovery, safe etc.. Can someone please help me as i don't know what to do.
Click to expand...
Click to collapse
First of all, your friend's Desire X is surely bricked. It would take a more direct approach than damaging the digitizer or installing a launcher to actually brick the device.
From my knowledge of electricity i would say the digitizer is short circuiting internally which may explain the reason the electric current from the charger flowing constantly somewhere else other than the battery. This is evident in the fact when we have a mobile device which has almost no charge, and after we plug it in and start using that mobile device, the AC charger keeps the device running and also the screen on, until the battery gain enough charge to take over and start storing charge itself. The scenario seems possible to the extent that your digitizer is short circuiting internally. And it is preventing the battery from gaining enough charge to take over.
The next possible scenario is that the battery has got pushed inside as well. But for this to be possible your car keys have to go through the plastic and reach the battery to be flattened by force internally.
So what you can do is go to any authorized service center and explain just what happened. Of course they would charge you cos this would be out of question to offer warranty. Just replace the digitizer and check.
Good luck.
ayyu3m said:
The Desire X is surely not bricked. It would take a more direct approach than damaging the digitizer to actually brick the device.
From my knowledge of electricity i would say the digitizer is short circuiting internally which may explain the reason the electric current from the charger flowing constantly somewhere else other than the battery. This is evident in the fact when we have a mobile device which has almost no charge, and after we plug it in and start using that mobile device, the AC charger keeps the device running and also the screen on, until the battery gain enough charge to take over and start storing charge itself. The scenario seems possible to the extent that your digitizer is short circuiting internally.
So if you can get a look at how much damage was done, maybe you can repair the digitizer only and be done with.
good luck.
Click to expand...
Click to collapse
Thanks for the reply, The screen isnt actually turning on. Just the light when the charger is plugged in. What exactly should i look for when i open it?
Thanks again.
Jeffrey2k10 said:
Thanks for the reply, The screen isnt actually turning on. Just the light when the charger is plugged in. What exactly should i look for when i open it?
Thanks again.
Click to expand...
Click to collapse
My #1 suggestion is for you to take the desire X to an authorized service center and let them repair it.
Because if you do any other damage while trying to take apart the device, it may damage parts which were not damage originally. This would cost you additionally then. So let the repair guys worry about it. As it is you have enough stress i can understand.
Unless you are sure about disassembling the unit yourself, i DO NOT recommend it. The manufacturers are now sticking to new methods of minimizing the size of the body. So this means a lot of glue and other adhesives between the body, lcd panels, digitizer instead of the traditional hooks between the plastic body and screws to hold the parts together. Believe me, removing away glued parts is very risky if you don't have the proper equipment to raise the temperature to certain degree to melt away the glue or adhesives.
You can check this video : http://www.youtube.com/watch?v=hzRsLDahWVg
ayyu3m said:
My #1 suggestion is for you to take the desire X to an authorized service center and let them repair it.
Because if you do any other damage while trying to take apart the device, it may damage parts which were not damage originally. This would cost you additionally then. So let the repair guys worry about it. As it is you have enough stress i can understand.
Unless you are sure about disassembling the unit yourself, i DO NOT recommend it. The manufacturers are now sticking to new methods of minimizing the size of the body. So this means a lot of glue and other adhesives between the body, lcd panels, digitizer etc.
You can check this video :
thank you I looked at that video already, i have the phone completely apart. i just dont know what I'm looking for
Click to expand...
Click to collapse
As i have seen the internal of HTC Touch, Diamond and HD2 only what i would suggest is for you to check for any damages to ANY other parts of the device. This includes
1. the plastic body
2. the mainboard
3. the battery (by default it should be a uniform surface) so check if its pushed in any sides
4. if the lcd has been pushed from the inside leading to an external mark on the back side.
All the best
**edited**
Just had a quick look through my desire X
There is not circuit board on top of the battery compartment. The mainboard is just on top of the device.
So i am sure it is just the LCD/Digitizer
Hm, there were in fact three reports about similar issues on the German android-hilfe.de forums, where the device actually wouldn't turn back on after the battery had reached 0%, the device had been shut down automatically, and had then been charged as usual. Would be interesting whether that issue was a more general hardware/battery failure, and the physical damage reported here was just 'coincidentally', having no direct impact on the battery.
To be honest, I'm quite concerned about this - I always used to let my old Samsung device shut down when its battery reached 0%, hopefully saving some battery life (although this might also be a myth), and had planned to do so with my Desire X as well, but after reading the mentioned reports (and this one, of course), I'd rather recharge the device even before it reaches 0%...
Maybe someone could shed some (technical) light on this... - the mentioned forum reports in the end did not offer other solutions than taking the device to a service center and have it repaired.
ngc2997 said:
Hm, there were in fact three reports about similar issues on the German android-hilfe.de forums, where the device actually wouldn't turn back on after the battery had reached 0%, the device had been shut down automatically, and had then been charged as usual. Would be interesting whether that issue was a more general hardware/battery failure, and the physical damage reported here was just 'coincidentally', having no direct impact on the battery.
To be honest, I'm quite concerned about this - I always used to let my old Samsung device shut down when its battery reached 0%, hopefully saving some battery life (although this might also be a myth), and had planned to do so with my Desire X as well, but after reading the mentioned reports (and this one, of course), I'd rather recharge the device even before it reaches 0%...
Maybe someone could shed some (technical) light on this... - the mentioned forum reports in the end did not offer other solutions than taking the device to a service center and have it repaired.
Click to expand...
Click to collapse
my desire x did infact reach 0 and shut down. but when i put on charger it came back on.
m glad my device isnt like what you said. but i think i proved the point those devices have problem.
would be interesting to know if those devices had same problem after an impact.
Last night my phone was working fine, when I went to bed it was charging and still working. When I woke up this morning the screen was black, with no response. I tried to get into recovery and download mode with no luck. I tries these steps to get into download mode except for the usb jjg The phone is rooted and a rom has been flashed, but I did that a couple of weeks back. I have no idea how this could have happened. Also when I plug it in to charge there is no response from the phone. The screen stays black no matter what I do.
Also about a week ago, I dropped my phone outside, it was in torrential rain over night. The next day when I found it, it booted up no problem and has been working perfectly until today.
Does anyone have any ideas or solutions?
I'd really appreciate any help,
Dillon
I'd faced the same issue once. In this state, even if the phone is connected for charging, all that happens is the phone becomes warm. I tried everything and the final solution was to get it replaced. My phone was covered under warranty.
rajasiman said:
I'd faced the same issue once. In this state, even if the phone is connected for charging, all that happens is the phone becomes warm. I tried everything and the final solution was to get it replaced. My phone was covered under warranty.
Click to expand...
Click to collapse
Unfortunately mine is not, I guess I could get a replacement motherboard then, are they easy to replace yourself?
The only replacement motherboard you'll be getting is a 2nd hand one; Samsung don't sell new motherboards (unless you're paying one of their service centres to replace it).
Given it was exposed to water 'overnight' & given it sounds like you used it immediately after water exposure (as opposed to immediately shutting the phone down, removing the battery & leaving it in a bag of rice for a week undisturbed), there's a fair chance even a motherboard replacement won't help if other components are damaged.
Water + electronics = unhappy ending.
Might want to start looking for another phone.
MistahBungle said:
The only replacement motherboard you'll be getting is a 2nd hand one; Samsung don't sell new motherboards (unless you're paying one of their service centres to replace it).
Given it was exposed to water 'overnight' & given it sounds like you used it immediately after water exposure (as opposed to immediately shutting the phone down, removing the battery & leaving it in a bag of rice for a week undisturbed), there's a fair chance even a motherboard replacement won't help if other components are damaged.
Water + electronics = unhappy ending.
Might want to start looking for another phone.
Click to expand...
Click to collapse
Yeah I did use it straight away, not the smartest move I must admit. I guess I will, just annoying having to buy a new phone. Thanks for the info, and thanks for reminding me about the bag of rice, in case something like this happens to me again.
Fellow windows users,
Im having a little bit trouble to fix my nokia lumia 920 white cover.
The phone broke down after a heavy storm at tomorrowland where the phone was touched by humidity.
Nokia care doesn't want to repair my phone because the water marker went of.
Before I handed my phone over to nokia, the only problem was that I couldn't make connection to my carrier.
(Proximus Belgium)
Sometimes I recieved a call but most of the times I had no connection.
After the 'repair' department sent my phone back without fixing it through the presence of water. (Couldn't be much because I only saw a little bit of corrosion on the sim tray. I removed that connection and tested the conductivity with my voltage meter.)
Now I have it back and it doesn't boot anymore.
I've successfully flashed the device with a new firmware from nokia. (It's the proximus red version)
But still I get the charging icon blinking when I try to power it up. The battery should be fully charged in the 12 hours it was connected with the original charger.
I've checked the battery and there is no damage or sign of water damage. The amp meter indicates that the battery is still functioning.
Is there a way to be check what the problem is? Because a blinking battery Icon doesn't explain much.
Maybe use a stronger adapter to "Boost charge with High amps' to rekick some life in the battery?
This nokia lumia cost me 430 euro's and only worked for 2 months so I'm really unhappy with nokia Care.
With friendly regards
Me
Kickstart
To help myself.
What would be the strongest charger that I could plug my cellphone in?
The battery has been dead for 4 weeks due to nokia.
So maybe a High amp kickstart should refill the battery to a level the wall socket could do the rest.
T3ckN1k said:
To help myself.
What would be the strongest charger that I could plug my cellphone in?
The battery has been dead for 4 weeks due to nokia.
So maybe a High amp kickstart should refill the battery to a level the wall socket could do the rest.
Click to expand...
Click to collapse
I think the only way to boost it is to disassemble from the phone and try to charge the battery directly, but all this requires technical & basic electronics skills.
I have similar water damaged 920, after full charge of the battery out side the phone.The phone drained completely even before got to windows phone slogan...this was because of electrical shortcuts in the main board due water corrosion
I think it best to sell the phone if you don't want to deal with ordering spare parts over ebay in order to repair it.
In most cases water damage cannot be repaired. You have to understand it gets in an under everything in the phone. The phone will always get cascading problems as time goes by. It may work for a while but will and I do mean will fail later.
boril said:
I think the only way to boost it is to disassemble from the phone and try to charge the battery directly, but all this requires technical & basic electronics skills.
I have similar water damaged 920, after full charge of the battery out side the phone.The phone drained completely even before got to windows phone slogan...this was because of electrical shortcuts in the main board due water corrosion
I think it best to sell the phone if you don't want to deal with ordering spare parts over ebay in order to repair it.
Click to expand...
Click to collapse
I have basic elektronical skills so it wouldn't be that hard.
Now I'm letting the battery charge for 48hours sometimes that helps.
I'll post my findings within 2 days if I can kickstart this thing.
T3ckN1k said:
I have basic elektronical skills so it wouldn't be that hard.
Now I'm letting the battery charge for 48hours sometimes that helps.
I'll post my findings within 2 days if I can kickstart this thing.
Click to expand...
Click to collapse
If you need help don't hesitate to contact me via PM.
Also get Nokia Lumia 920 RM-820_821 L1L2 Service Manual v1.0.pdf will help you a lot or watch videos on youtube how to dissemble your Nokia.
Please can anybody with experience of galaxy s6 repair help.
A couple of weeks ago I turned of my s6 one night, next morning I tried to turn it on but it wouldn't, it was completely unresponsive, black screen no lights, the phone has never been dropped or damaged in anyway or been anywhere near water.
When it was switched off the battery was almost fully charged, so I knew it wasn't a dead battery but I tried the charger anyway. There was no charging light and the back of the phone near the rear camera got quite hot within a couple of minutes. I tried a soft reset but it didn't work.
So then I took it to a local phone shop for repair. The guy in the shop said that he'll send the phone of the workshop for a diagnostic. Anyway he called up and said the motherboard is faulty and needed to replaced. Now he phoned up again and the guy who is fixing the phone is now saying the screen also needs to be replaced, apparently the backlight is not working. Now I know amoled screens do not have any backlight, so I asked him what exactly is wrong with the screen as it's a amoled screen it doesn't have a back light, he said he doesn't know just the engineer said the backlight doesn't work. He said the repair would cost £149.
My question can a faulty motherboard damage the screen? is he what he is saying plausible or is he trying a con?
Thanks in advance for any reply's.
bossrat45 said:
Please can anybody with experience of galaxy s6 repair help.
A couple of weeks ago I turned of my s6 one night, next morning I tried to turn it on but it wouldn't, it was completely unresponsive, black screen no lights, the phone has never been dropped or damaged in anyway or been anywhere near water.
When it was switched off the battery was almost fully charged, so I knew it wasn't a dead battery but I tried the charger anyway. There was no charging light and the back of the phone near the rear camera got quite hot within a couple of minutes. I tried a soft reset but it didn't work.
So then I took it to a local phone shop for repair. The guy in the shop said that he'll send the phone of the workshop for a diagnostic. Anyway he called up and said the motherboard is faulty and needed to replaced. Now he phoned up again and the guy who is fixing the phone is now saying the screen also needs to be replaced, apparently the backlight is not working. Now I know amoled screens do not have any backlight, so I asked him what exactly is wrong with the screen as it's a amoled screen it doesn't have a back light, he said he doesn't know just the engineer said the backlight doesn't work. He said the repair would cost £149.
My question can a faulty motherboard damage the screen? is he what he is saying plausible or is he trying a con?
Thanks in advance for any reply's.
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A faulty motherboard can damage the screen (in various ways). All screens have backlight (except for screens like the old Nokia 3310 had) so the layers of your screen might be damaged or have leaked since there is a fluid "sticking" the layers together. This is (obviously) not a software problem, but I would like to know if you were rooted, had any custom ROMs/kernels and did you have XPosed installed. How did you root and did you have a custom recovery?
All my statements are afaik (as far as I know) and based upon real life experiences, if anything I wrote is wrong, feel free to correct me as we are all learning .
Thanks for the reply, I hadn't rooted the phone, all I had done was replace the vodafone firmware to stock firmware as I was no longer on vodafone and wanted to remove all the bloatware, but that was many months ago and everything was working fine.
I just find it odd that a perfectly working phone can be damaged so badly for no obvious reason, it wasn't plugged into the charger, I just turned it off one night put it on my desk, tried to turn it on next morning and it was dead.
So does the repair seem legit to you? I am just a bit weary as I know how easy it would be to charge for parts that aren't necessary. Also is there anyway I could check if the screen has really been changed as the display on my phone was in perfect condition, not a single mark or scratch or any thing to identify it against a brand new screen.
bossrat45 said:
Thanks for the reply, I hadn't rooted the phone, all I had done was replace the vodafone firmware to stock firmware as I was no longer on vodafone and wanted to remove all the bloatware, but that was many months ago and everything was working fine.
I just find it odd that a perfectly working phone can be damaged so badly for no obvious reason, it wasn't plugged into the charger, I just turned it off one night put it on my desk, tried to turn it on next morning and it was dead.
So does the repair seem legit to you? I am just a bit weary as I know how easy it would be to charge for parts that aren't necessary. Also is there anyway I could check if the screen has really been changed as the display on my phone was in perfect condition, not a single mark or scratch or any thing to identify it against a brand new screen.
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Hmmm, okay.
If you have the right tools you can probably make a mark with a marker or something that won't damage the screen and then when they "replace" it you can check if it is still there. By the way, I don't mean on the screen but on that metal part on the underside of the screen. If you don't want to make such a thing because you maybe don't have the necessary tools, make a tiny scratch that you can locate but won't affect using the phone or not visible unless you really take a close look. If you don't want to do that you can take it to an official Samsung retailer or send it to them (this is probably the most recommended option).
Unfortunately the phone already at the repair shop, I got a call a few days ago telling me that the logic board was damaged and needed to be replaced, I agreed to that repair, now he called again today and said the display also needs to be changed. That's why I'm a bit suspicious, I can understand how the motherboard maybe faulty and may have died, but the display also? maybe he damaged the display when trying to change the motherboard or he's charging for unnecessary work or maybe he's telling the truth and the faulty motherboard killed the display, I don't know.
I was wondering if there's something in the firmware which keeps count of the number of times a part has been replaced or how long the display has been used for or a way I can check the date of the display manufacture without opening the phone.
bossrat45 said:
Unfortunately the phone already at the repair shop, I got a call a few days ago telling me that the logic board was damaged and needed to be replaced, I agreed to that repair, now he called again today and said the display also needs to be changed. That's why I'm a bit suspicious, I can understand how the motherboard maybe faulty and may have died, but the display also? maybe he damaged the display when trying to change the motherboard or he's charging for unnecessary work or maybe he's telling the truth and the faulty motherboard killed the display, I don't know.
I was wondering if there's something in the firmware which keeps count of the number of times a part has been replaced or how long the display has been used for or a way I can check the date of the display manufacture without opening the phone.
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Unfortunatly, no,but if the phone is working after the repair that means it is fixed! If not, they will give you a replacement since they test everything to make sure it works.