Related
I was one of the many who lost their existing full upgrade when the Premier rules changed (had full upgrade in Feb, lost it in April). I'm still Premier Silver. Two separate chat sessions were unproductive in trying to get my upgrade eligibility "fully" changed so that it showed on the website, they just told me to call telesales when the phone is available and they'll fix it for you and order the phone. I called this morning at 9:15 EST to order the phone, and after a huge runaround she said that she was working with the Premier department and that as soon as she was able to resolve the issue and order the phone she would call me back. Wasn't expecting anything, but was hopeful. So 3pm rolls around and I just can't take it anymore, and I try again. The guy I talk to puts me on the infamous "no more than 2 minutes" hold five times for a total of 20 minutes on hold, and finally comes back with a final answer of "I advise you to wait until the 24th and go to a store or use the online link and use your $75 upgrade". Couldn't get anywhere with him even though I was very polite but firm. Kept explaining the Premier can buy it on the 21st, and he just kept repeating his "advice". Very, very frustrating. I am starting vacation on Friday and really wanted to get the phone bought and set up before I left! I wouldn't be whining if I didn't know that other people were able to get their dates reset easily... I could have just ordered the durn phone this morning if they just would have done it right. It seems the Premier preorders are backordered, so I lost that opportunity, and based on what happened today who says they will be able to give me the full upgrade as I was promised on Friday, if I can even get one?
Any Sprint insiders have advice or a hookup for me?
I'm actually mad that he didn't ask me at the end of the call if he was able to resolve all my concerns today...
Argh.
Do the same thing. If you get the same answer again, ask for the retention deparment... See how quickly things roll from there.
-_-
http://forum.xda-developers.com/showthread.php?t=1093232
Yeah I was in the same boat as you man REALLY disappointed last night after all I had gone through even yesterday to get it taken care of. once again told yesterday that it would be resolved. Still shows $75. Whatever Friday is almost here. Started getting worried that I didn't even get a call from my sprint store, but remembered they will not start calling until Wed evening. So god help them if I don't get a call tomorrow.
why are you awaiting a callback .. call the number in the thread as linked by Zabalba
I had the same issue as well but I got mine resolved by calling up sprint and just asking for it they put me on the line with a supervisory he checked with the premium department and gave me my upgrades so I never had any issues getting my phone.
Sent from my Evo Running Miui using XDA Premium App
Zabalba said:
-_-
http://forum.xda-developers.com/showthread.php?t=1093232
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Thank you for this,called the direct line and got my upgrade pushed up to launch day
In one call. after I tried *7 three times and got told nothing we can do.
Thanks everyone. Just like one of the ambulance chaser ads on local TV, "One call, that's all!" Reset my eligibility, ordered online. Now let's see when I get it...
Wish I would have ranted earlier in the day
You just have to ask the right people your questions.
not really getting hosed either way.
it was a great offer while it lasted.
but it would be nice for it to work out for ya.
Yeah i knew I was going to get screwed over with the "changing the upgrade" issue on my premiere account, so I actually started resolving my issue 3 weeks ago so I would be ready for launch. But for me they kept telling me that I have that override note on my account but I wanted it to show on the Best buy computers and on my account that I had the actual upgrade option. So I had to be annoying and threatened to cancel (this was done through email) and lo and behold I got a personal call from someone in the retention department assuring me they were going to change my upgrade status and got rid of that override note. And it worked.. it now says I can upgrade now on my account. So you really need to threaten to cancel to get the eligibility on your account and not that override note.
But since release date is a couple days away make sure to actually call and request a superior and mention to cancel, but obviously don't be rude, it's not the customer's reps fault
Chat does NOTHING, you have to call to get good service. (for most part).
My sister-in-law had this same problem. I called them because she had a $150 upgrade back in November of 2010, and all of a sudden it came up on her account page a week ago that she only had $75 upgrade.
I called and told them to cancel the account, and I wasn't dealing with their thieving company anymore, and I was going to get an iPhone tomorrow (which I wasn't, but I figured it would work).
Within about 2 minutes I had $150 upgrade (on both lines, and the second one wasn't due for a $75 upgrade until December 2011), and a $110 credit on my bill.
Overstew said:
Chat does NOTHING, you have to call to get good service. (for most part).
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I'm going to disagree, i get 100x farther on chat than phone.
No xfering, no disconnects, practically no hold time.
no attitudes in text, and the best part is they email you the chat long so you can hold them the F to what they say haha.
I just called the linked number and bam...all taking care of, just waiting on confirmation so i can get it odered
It's all about the Gold he how has the gold gets the EVO 3D first haha.
Sent from my PC36100 using XDA Premium App
almost got hoed on the 150 upgrade
Yeah they switched that premier status crap on me during the middle of my 1 yr upgrade...I have been with them almost 10 years in october then i would of been able to upgrade to 150 On october 1st for being a gold premier customer...Well right after my year warranty i Accidently dropped my phone on the concrete at my pool last weekend and spider webbed my screen.. Made the call to sprint cause i almost made a claim and changed my mind to get the screen fixed at a 3rd party store..I really didnt want to pay the 100 bucks for a new standard evo.Well i got a phone call from a sprint representative saying that sprint upped my upgrade status to a gold premier customer without me even *****ing to get it and said i could get the phone for 199 with a 2 yr contract and trade in my old evo for 150 on my phone.So now im getting the evo 3d for 50 bucks.
I just became eligible for my 75 discount. I am a premier silver customer. I called sprint and used my Jedi mind tricks and managed to get not only upgrade for 150 discount but also a 200 dollar instant rebate. So I made my order earlier today for only 219.59 after tax. A little charm goes a long way with the right Rep. Good luck.
Sent from my Nexus S 4G using XDA App
Call up Sprint at 877-775-4886 and ask for your upgrade eligibility to be reset. I had to call them today to get my full 2 year eligibility back. It was easy as pie, just be nice to them when you ask for the reset.
bwillet said:
I was one of the many who lost their existing full upgrade when the Premier rules changed (had full upgrade in Feb, lost it in April). I'm still Premier Silver. Two separate chat sessions were unproductive in trying to get my upgrade eligibility "fully" changed so that it showed on the website, they just told me to call telesales when the phone is available and they'll fix it for you and order the phone. I called this morning at 9:15 EST to order the phone, and after a huge runaround she said that she was working with the Premier department and that as soon as she was able to resolve the issue and order the phone she would call me back. Wasn't expecting anything, but was hopeful. So 3pm rolls around and I just can't take it anymore, and I try again. The guy I talk to puts me on the infamous "no more than 2 minutes" hold five times for a total of 20 minutes on hold, and finally comes back with a final answer of "I advise you to wait until the 24th and go to a store or use the online link and use your $75 upgrade". Couldn't get anywhere with him even though I was very polite but firm. Kept explaining the Premier can buy it on the 21st, and he just kept repeating his "advice". Very, very frustrating. I am starting vacation on Friday and really wanted to get the phone bought and set up before I left! I wouldn't be whining if I didn't know that other people were able to get their dates reset easily... I could have just ordered the durn phone this morning if they just would have done it right. It seems the Premier preorders are backordered, so I lost that opportunity, and based on what happened today who says they will be able to give me the full upgrade as I was promised on Friday, if I can even get one?
Any Sprint insiders have advice or a hookup for me?
I'm actually mad that he didn't ask me at the end of the call if he was able to resolve all my concerns today...
Argh.
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All I did was email them through the website. Explained to them that if I wasn't going to get the full upgrade then I was going to be closing my accounts and going to one of the others. They sent me an email in return stating that they would reinstate my full upgrade through the telesales. I then emailed them back saying that I had already had one on preorder and would the full upgrade be marked on my account. I immediately got an email stating that this would be the case. I have printed off the copies and when I goto RS on friday to upgrade if I have any problems I have proof of my conversation. Try going that route. Got all my answers and feedback within 16hrs. Good luck.
http://www.abesofmaine.com/item.do?item=ASTF201-B1-CG&id=ASTF201-B1-CG&&kbid=tf201
32GB Champagne only at the moment.
Sorry, just saw notice. Please delete.
The website says it is available, but the sales person i just spoke to claims it is still back ordered.
the link she provided says this also:
Vanessa: http://cameras.abesofmaine.com/search#w=astf201&asug=&kbid=asus transformer prime
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That link says available for me. I'm talking about the Champagne. The rest show backordered.
--EDIT:
I called them and they confirmed them in stock.
Be careful, read the other thread on Abes.
They screwed a lot of people over already
Call to confirm stock before ordering.
I did. I plan on making a BIG deal of the issue if it doesn't arrive by next week because I cancelled an Amazon order from the 26th for it. But the salesman told me they we in the system and NOT a website error. They also told me that the remaining backorders had been pulled from the inventory.
EDIT: I looked on the other thread, and noticed that most people hadn't been charged. My Google Checkout account has been charged as of this afternoon so I hope that's good news.
taylorgrandorf said:
I did. I plan on making a BIG deal of the issue if it doesn't arrive by next week because I cancelled an Amazon order from the 26th for it. But the salesman told me they we in the system and NOT a website error. They also told me that the remaining backorders had been pulled from the inventory.
EDIT: I looked on the other thread, and noticed that most people hadn't been charged. My Google Checkout account has been charged as of this afternoon so I hope that's good news.
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My google checkout was also processed but I saw this thread and when I called them (and also did a Web/live chat) they said they had none in stock and hopefully will be getting more next week.
I sent her the link on this site (that even when speaking to her showed available) but she showed me a link,on the site that conflicted with mine.
Either way, if I hear nothing tomorrow morning I will call them to cancel.
Sent from my GT-I9100 using xda premium
Wow....
They did it again?!
I will not be giving them my business ever. Just wait guys, best buy is getting them in stock every few days or so...newegg also.
Well, if they don't ship something before Wednesday, I'll block the payment on my Visa and play up the false-advertising card with them.
Plus, the salesman told me that my order was IN STOCK sitting in their warehouse. Anything less and I cancel.
taylorgrandorf said:
Plus, the salesman told me that my order was IN STOCK sitting in their warehouse. Anything less and I cancel.
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Well it seems there is a disconnect within their ERP/Inventory system. After being told by 2 customer care agents that there were absolutely no tablets in stock, my card was charged and I am told now (when I gave my Abe's order number) that it will be delivered tomorrow morning.
Now, if after all this they do not send me my shipping number (this afternoon) as promised or deliver tomorrow - I WILL BE VERY PISSED (yes, this is me dramatically using all caps!)
I'll call and push the issue then. I noticed that they are still listed as in stock too. If there was an inventory system issue, dont you think that they would have fixed it?
They just told me that they recieved the shipment this morning, and my order will ship out no later than tommorrow! (Standard shipping speed)
taylorgrandorf said:
They just told me that they recieved the shipment this morning, and my order will ship out no later than tommorrow! (Standard shipping speed)
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Did you get it yet?
Are you getting the issue with "unknown serial number" described in this forum?
I will get mine on Thursday.
Sent from my GT-I9100 using xda premium
All i can say is WOW!
I love this device and i have not had one problem.
As most people on this thread know i have been lurking about trying to make up my mind about getting this device.
I really want to tell people on the fence that the tfp is great (i have not tested GPS while driving,that is what my car or phone is for).
I just installed ICS and it is so smooth/fast and much cleaner than HC.
I will admit that the number of issues raised on this forum is indicative of serious (initial) QA/QC issues at Asus. I hope my experience means they have addressed this.
Sent from my Transformer Prime TF201 using xda premium
UPS says I should have it Monday.
Firstly I'd just like to state I'm not trying to gain sympathy or anything of the sort, just sharing an experience and to gain feedback on what you would do in my position (I appreciate this post may be long so appreciate the patience).
Just like many of you I sat at home and eagerly awaited the launch, as soon as it happened, I tried a million times, like yourselves to get it into the basket and checkout to no avail. Then with some twist of fate I managed to cart it and inputted my details and sent off the payment. The order went through but then said that my bank had declined the payment. Called the bank, thought it was fraudulent, they cleared it within minutes if not seconds, in the Google wallet transaction screen it said I had 7 days to update otherwise my order would be cancelled so I thought I was safe.
I received 2 emails, instantaneously of one another, one stating "You've made a purchase on Google Play. You will not be charged until your order has been shipped." The other stating "Your purchase from Google Play has been cancelled. Any charges made will be refunded."
I repeat these emails were sent at the EXACT same time. So I called up Google to be on the safe side after updating my card details and this is where it starts to get fuzzy. They stated that the order had been cancelled and there was nothing they could do. I asked to speak to a manager after taking down the persons name (who in fairness was trying to be helpful), so I spoke to his manager "Deon", Deon proceeded to tell me the exact same, that there was nothing they could do other than recommend placing another order for one, even though they had all sold out by this time. Deon told me that he would get back to me after he spoke to his supervisor who wasn't at the office for another 5 hours. I agreed to wait for his email, but I asked for his surname because I have no idea how many Deons there are working there...When I asked he stuttered and repeated my question back to me....I confirmed that I wanted his surname to which he said "Ok sir, one moment" and after a few seconds the line went dead.
When I go on to the google system to find out where my order is, it says
"Orders are shipped within two business days of placing your order, and will be delivered upon two additional business days of processing.
According to our records, your order should ship by the evening of 15-11-2012."
Which just adds further to the frustration and confusion. I spoke to another gentlemen on the phone after spending roughly £8.40 in phone calls to them from my mobile phone, who said he'd escalate this matter further.
I noted that Google are regulated by the Financial Services Authority and whether it would be worth going to the Financial Ombudsman, however I'd have to wait 8 weeks for them to attempt to resolve it before i can do that.
Any feedback would be great, and if you made it this far and read it all I greatly appreciate your time. If you just skipped here, the jist of what I'm saying is, google have screwed me royally, what would you do?
I think you just need to wait for Google to get it together in your case. There has been a lot of confusion with order statuses. I guess you will know for sure when Google gets back to you, or when you receive your tablet.
Thanks for your reply drcujo, it is just weird that others had the same problem and didn't have their orders cancelled.
Well if I recieve a tablet tomorrow I'd be extremely surprised considerin I've not recieved any email stating any tracking information or anything remotely of the sort. I can keep my fingers crossed eh?
After about 35 minutes of trying to order my N10 (right when they got released, with a million errors), it finally allowed me to complete the purchase.
I was getting worried because of how long it took to get a confirmation email from Google, but it finally showed up 38 minutes after the purchase. My bank account has already been charged, and a quick phone call with Google (Google Wallet) has assured me that my purchase will not be cancelled and my tablet will ship out Thursday November 15th with 2-day Saturday delivery. I'm not sure who he talked to, but I was on hold for like 2-3 minutes while he looked up the info for me.
I seem to have been one of the lucky ones though, even with all the errors and delays in emails. I have heard MANY complaints of people receiving cancellation emails, or getting errors telling them that they were already sold out.
You can call the Google Wallet team at 1-855-492-5538 (in the US). They can answer your questions quickly.
Use option 4 to get a person on the phone.
Harfainx said:
After about 35 minutes of trying to order my N10 (right when they got released, with a million errors), it finally allowed me to complete the purchase.
I was getting worried because of how long it took to get a confirmation email from Google, but it finally showed up 38 minutes after the purchase. My bank account has already been charged, and a quick phone call with Google (Google Wallet) has assured me that my purchase will not be cancelled and my tablet will ship out Thursday November 15th with 2-day Saturday delivery. I'm not sure who he talked to, but I was on hold for like 2-3 minutes while he looked up the info for me.
I seem to have been one of the lucky ones though, even with all the errors and delays in emails. I have heard MANY complaints of people receiving cancellation emails, or getting errors telling them that they were already sold out.
You can call the Google Wallet team at 1-855-492-5538 (in the US). They can answer your questions quickly.
Use option 4 to get a person on the phone.
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Hey Harfainx, I live in the UK and it would cost me a fortune (maybe a nexus 10 worth, ha!) just to call them on that number. I called them and they confirmed it was cancelled. I'm extremely disappointed as I needed this for multiple projects at university and had an oppurtunity to duplicate my order but put my faith in google, last mistake I will be making with them. I would hate to have to give my money to apple, I'm anti apple tbh.
Thanks for your reply though!
Hey Araam,
I was one of the lucky ones and my order went through, I ended up with a duplicate order for my n10 and my card was declined like yours. It seems weird that they would cancel your order so quickly though? I didn't realise for at least an hour after I had placed my order and they never cancelled mine.
I was able to cancel the duplicate order this morning though, so I do hope you are successful in getting one, there must be others who were able to cancel theirs too!
dtwazere said:
Hey Araam,
I was one of the lucky ones and my order went through, I ended up with a duplicate order for my n10 and my card was declined like yours. It seems weird that they would cancel your order so quickly though? I didn't realise for at least an hour after I had placed my order and they never cancelled mine.
I was able to cancel the duplicate order this morning though, so I do hope you are successful in getting one, there must be others who were able to cancel theirs too!
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Yeh thats what gets me, why did they cancel it so fast :/ I really hope someone has a spare one that I can buy for a not so extortionate price. Its starting to approach a time where I may need to buy an iPad which I'd hate to do. As flawed as apple are, their customer service, from my past experience, is much, much better than what I've experienced with Google thus far. I hope I'm wrong and they sort all this out, however I have recieved an email from Google Wallet which reads -
Hello Araam,
Thanks for your email.
An attempt to charge your credit/debit card for 398.99 GBP failed on 13 Nov 2012 because the bank that issued your card declined the transaction. To ensure the privacy and security of your personal information, banks do not disclose details of credit card declines to third parties, such as Google Wallet. For more information about why your card was declined, we recommend contacting your card-issuing bank representative.
As a result of the failed charge attempt, your Google Order #(number omitted) was cancelled. It isn't possible to reinstate cancelled orders; however, if you'd still like to purchase the items in your cancelled order, you can visit Google Play and re-order after updating your payment information. Steps to update card details are given at https://support.google.com/wallet/bin/answer.py?hl=en&answer=29072. Note that you must login to your Google Wallet account on a computer using your Google Wallet account login and personal password to edit your card details.
Common tips for troubleshooting payment declines are available at https://support.google.com/wallet/bin/answer.py?hl=en&answer=43068&topic=8954&ctx=topic
If you have any additional questions, please reply to this email and I'll be happy to help.
Thanks,
Stephen
The Google Wallet Team
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Such a disappointment.
Araam Abdal said:
Yeh thats what gets me, why did they cancel it so fast :/ I really hope someone has a spare one that I can buy for a not so extortionate price. Its starting to approach a time where I may need to buy an iPad which I'd hate to do. As flawed as apple are, their customer service, from my past experience, is much, much better than what I've experienced with Google thus far. I hope I'm wrong and they sort all this out, however I have recieved an email from Google Wallet which reads -
Such a disappointment.
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What I don't understand is why they cancelled it so quickly. They don't charge your card until it's shipped, I know they must put some kind of a charge on the card but they don't actually take payment until they send it right?
I reckon after the weekend when everyone who managed to get one, they'll have a better idea of how many they have left in stock so you might be able to grab one then. I have no idea if they're going on ebay yet..
The same thing happened to me the first time I tried to order, card was declined, received automated phone call from bank and then I cleared the transaction. I also received the 2 emails about the 7 days and the cancellation at the same time. I checked Google Wallet which said my order was cancelled and that the money would not be debited, so I placed another order as it was still in stock luckily.
I wish I would have re-ordered when it was still in stock. Such a let down, I can't really describe how annoyed I am with Google right now.
Google Play Store Can Be Horrible
My experience with the Google Play Store had been horrible. I bought a Nexus 7 and they sent me a defective one. The tablet they sent me to exchange the defective unit was also defective, so I requested for a refund. It took 20 calls from me to Google to get my money back about 5 weeks after I shipped them the device back. Yes, 5 weeks. They provide the worse service in the industry. It feels like they have to escalate everything to get anything done and are the best excuse makers. They really need to learn how to run a store.
ComputerGeek said:
My experience with the Google Play Store had been horrible. I bought a Nexus 7 and they sent me a defective one. The tablet they sent me to exchange the defective unit was also defective, so I requested for a refund. It took 20 calls from me to Google to get my money back about 5 weeks after I shipped them the device back. Yes, 5 weeks. They provide the worse service in the industry. It feels like they have to escalate everything to get anything done and are the best excuse makers. They really need to learn how to run a store.
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Thanks for your reply ComputerGeek, its service like that, that makes me feel like that I will need to refer them to the FSA regulators through the financial ombudsman service as their google wallet service is regulated by them. Unfortunately the downfall is that you have to wait 8 weeks in total for them to resolve your problem before you can report the problem.
The 16GB is still showing as in stock here in the US. With the price you were going to pay (399.98 GBP,) it is way more expensive where you are than here. That price comes out to $633.65 USD.
Could you try accessing the US Play store web page and buying it from there and having it ship over the pond to you? Also I'm not sure if there are any differences from the US version to the EU version.
I'm not sure how trusting you are, but if you still can't get your hands on one and would be comfortable with the 16GB one... Maybe we can work something out to where I purchase it and send it your way (it cost me $413 USD to get mine shipped two day shipping to me.) That would only be about 261 GBP, plus whatever the cost is for shipping to you. If you want to PM me your address, I can stop by UPS tomorrow to get an estimate for you (I happen to pass one on the way to work.)
I wouldn't be looking to make money, I would only want to collect the amount that it costs me to buy and ship it. Let me know what you think.
Harfainx said:
The 16GB is still showing as in stock here in the US. With the price you were going to pay (399.98 GBP,) it is way more expensive where you are than here. That price comes out to $633.65 USD.
Could you try accessing the US Play store web page and buying it from there and having it ship over the pond to you? Also I'm not sure if there are any differences from the US version to the EU version.
I'm not sure how trusting you are, but if you still can't get your hands on one and would be comfortable with the 16GB one... Maybe we can work something out to where I purchase it and send it your way (it cost me $413 USD to get mine shipped two day shipping to me.) That would only be about 261 GBP, plus whatever the cost is for shipping to you. If you want to PM me your address, I can stop by UPS tomorrow to get an estimate for you (I happen to pass one on the way to work.)
I wouldn't be looking to make money, I would only want to collect the amount that it costs me to buy and ship it. Let me know what you think.
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Thanks Harfainx, I've tried to get on to the US website and ship it over to no avail. The kindness you show still gives me hope that I may still see a nexus 10 before the year is out. I was hoping to get the 32GB version but beggers cannot be choosers as the saying goes. I have sent you a PM and your assistance is very much appreciated.
Araam Abdal said:
Thanks for your reply ComputerGeek, its service like that, that makes me feel like that I will need to refer them to the FSA regulators through the financial ombudsman service as their google wallet service is regulated by them. Unfortunately the downfall is that you have to wait 8 weeks in total for them to resolve your problem before you can report the problem.
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Personally I think you are blowing this way out of proportion. After reading threads like these I feel sorry for everyone who works at google.
You are saying you are going to refer google to your financial regulator because your bank declined your credit card purchase? You should call your bank, find out why they thought it was fraudulent, and then re-purchase when you can.
You aren't out any money. The problem is with your bank anyway. There isn't anything google can do. If you really have a bone to pick, call your bank and complain. They will probably give you the reason it was declined.
Looks like you are stuck finding it in a store, buying it off google when it comes back in stock, or finding one somewhere else online. If you want one before the end of the year, I would be very very surprised if the N10 stays out of stock for long. When I tried to buy the N7, it was out of stock shortly after release and I managed to order one within a week of release.
You guys need to relax. This that, I'm going to buy an iPad, this that some more. Really? Is this community filled with impatient internet lawyers?
Mine still says pending but there's a thing called patience. If you've placed an order it will come eventually. If you haven't - wait until it's available to purchase again.
No one could have predicted that THIS many people wanted the Nexus 10. Especially given how little advertisement of it there was. If you've paid for your tablet, it'll get to you eventually. Google can't take your money and not deliver a product. So just be patient...it's only been, what, 36 hours since the launch and people are behaving like it's been 2 months since they've ordered this device and they're being given the runaround; which isn't the case.
Good luck everyone.
If you read my actual post I stated very clearly I spoke to my bank, my bone that you like to talk about is with the fact that the mislead me, the fact that they cancelled my order within minutes not the hours that other people got, the fact that in their guidelines it clearly states not to duplicate orders, and because i followed this it resulted in me not having a tablet.
Sorry you feel I'm being harsh but my bank cleared the mess up in minutes where as Google keep spinning me lies.
Sent from my GT-I9300 using xda app-developers app
Araam Abdal said:
If you read my actual post I stated very clearly I spoke to my bank, my bone that you like to talk about is with the fact that the mislead me, the fact that they cancelled my order within minutes not the hours that other people got, the fact that in their guidelines it clearly states not to duplicate orders, and because i followed this it resulted in me not having a tablet.
Sorry you feel I'm being harsh but my bank cleared the mess up in minutes where as Google keep spinning me lies.
Sent from my GT-I9300 using xda app-developers app
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I, like you, also made multiple attempts to purchase the Nexus 10 through Google Play the morning of November 13th. Finally, after multiple attempts from my Razr Max, I picked up with my wifes iphone and was able to have order completed. Five minutes prior to attending a funeral, I get a call from an unfamiliar 800 number which I let go to voicemail. With two minutes left, I listen to voicemail...hear the words--your bank...fraud, and I immediately back out of google voice and call the 800 number back. I get a voice prompt stating possible fraud activiity is suspected on my account and to prove otherwise, I will need to verify the last two purchases, one from google and another made the night before. I confirmed the two purchases, hung up, and raced into the chapel to bid my farewells.
Shortly after the service, I cheched my phone and had received confirmation from google wallert that my order had gone through. I've not checked for shipping and am merely holding out for shipping date of Nov 15th. I waited from Nov 2011 to February 2012 to get my TF201...3-4 days for Nexus 10 is a cakewalk.
Google does debit a small amount from all acc****s upon order. I suspect this was attempted on your account, and for what ever reason, your bank would not allow the charge, thus google cancelled the order entirely. I know it sucks and I wish you could enjoy your new pad this weekend, but it's not googles fault that your bank..or even mine for that matter..has its protective policies in place. Google merely answered the market when it couldn't sell to you. It cancelled your order and gave it to someone else.
You will get your 10 someday soon
Sorry you had trouble but stuff happens at times.
The playstore here still have them and the stores will have them soon too.You will have no problem getting one in a few days from somewhere.I don't think there will be a shortage of these available like the N7 was at launch.With it being much more costly they are not going to fly off shelves like the cheaper tabs.
And all of this is going to happen again when they go on sale again
Glad that was easy, I'm getting a replacement shipped out to me in a week or so. But when in spoke to the Google rep he insisted they do not refund customers after the 15 day period even if there item is faulty.
Has anybody else returned their nexus after the 15day period and got a refund?????
I'm sending mine back for several reasons;
Kept freezing/locking up
Crackling sound coming from speakers when watching a video on YouTube sometimes
Light bleed on top left and bottom left corner
Back casing making a cracking sound when holding it on the left side.
Have any of you witnessed these problems and how did you overcome them if you did.
A friend got replaced last week. Purchased before Christmas. This was in UK though so 2 year warranty (free of additional charge) applies by European law [Apple got in trouble recently for suggesting only 1 year].
Manufacturing faults by the way are covered for 6 years. Not seen that applied much on modern consumer electronics.
Sent from my Nexus 10 using Tapatalk HD
I'm surprised to hear about them not accepting returns after 15 days even with defects. I wasn't aware of this.
If you want a refund all you have to do is refuse delivery of the replacement they are going to send you. They told me that's the only way they will refund the money. I called and asked them that because this is my 4th unit.
Sent from my Nexus 10 using Tapatalk HD
ayman07 said:
If you want a refund all you have to do is refuse delivery of the replacement they are going to send you. They told me that's the only way they will refund the money. I called and asked them that because this is my 4th unit.
Sent from my Nexus 10 using Tapatalk HD
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Hi. ayman07 and all who are replying.
Could you please inform me on how to refuse delivery as i would much rather gain a refund as i am more interested in purchasing an i5 laptop around the £400 mark.
Many thanks
When the UPS guy comes just be at the door and say you're refusing delivery. Alternatively, you could leave a note on your door saying that you are refusing delivery. I think you may be able to call them as well (before it's delivered).
Sent from my Galaxy Nexus using Tapatalk 2
ayman07 said:
When the UPS guy comes just be at the door and say you're refusing delivery. Alternatively, you could leave a note on your door saying that you are refusing delivery. I think you may be able to call them as well (before it's delivered).
Sent from my Galaxy Nexus using Tapatalk 2
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I would but I doubt they would refund if i did this and it would make the process even more difficult, i also doubt if i phone them they will compromise as I honestley don't want it anymore but its like they're force feeding it me.
But I'll try phoning them again now
Thanks again
24K1R said:
I would but I doubt they would refund if i did this and it would make the process even more difficult, i also doubt if i phone them they will compromise as I honestley don't want it anymore but its like they're force feeding it me.
But I'll try phoning them again now
Thanks again
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You can doubt all you want my friend, this is what I was told by the Google representative. You can always file a claim with your credit card company once you refuse delivery.
Sent from my Galaxy Nexus using Tapatalk 2
I would double check with Google before refusing delivery. I had to have another replacement sent. Called on Friday and because it's my 2nd RMA I wanted to ensure I wasn't going to get hit with their 15% restocking fee (for those who don't want to do the math, that's about $75USD for the 32GB). I was told that as long as I'm exchanging defective ones for new ones I'd be OK. But if one is looking to return the device and get a refund he'd be subject to the restocking fee, even if the device being returned is detective.
24K1R said:
I would but I doubt they would refund if i did this and it would make the process even more difficult, i also doubt if i phone them they will compromise as I honestley don't want it anymore but its like they're force feeding it me.
But I'll try phoning them again now
Thanks again
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Then why did you buy it?
And if you want to have an easier time returning and exchanging then you should buy from a retail store like Walmart. Its always good to read the fine print return policy before you buy something online
I was told early on that I had 15 MORE days once I got the replacement. So as long as you request a refund within 15 days of your replacement it should work. Definitely call and double check bit I got a refund on my second device. Just make sure to stay on top of it and Call call call. Think it it as a second opinion because there is no uniformity with the play support.
atg284 said:
I was told early on that I had 15 MORE days once I got the replacement. So as long as you request a refund within 15 days of your replacement it should work. Definitely call and double check bit I got a refund on my second device. Just make sure to stay on top of it and Call call call. Think it it as a second opinion because there is no uniformity with the play support.
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Interesting. Were you charged the restocking fee? Did you have to fight to keep it from being flagged as buyer's remorse (which is what triggers the restocking fee - according to the Google rep I spoke to on Friday)?
Rodeojones said:
Interesting. Were you charged the restocking fee? Did you have to fight to keep it from being flagged as buyer's remorse (which is what triggers the restocking fee - according to the Google rep I spoke to on Friday)?
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I was not charged a restocking fee but when I got the refund I noticed it didn't cover shipping..I'll take the $11 hit and never buy from the play store again. Enjoy the $11 Google!
After my RMA was all set up for returning my second device for a full refund I called back just to make sure I had everything right. That is when I was informed that they put it in as remorse. I laughed to myself and said "I told her many times that it was defective" it was unbelievable and I only did it because I heard someone else got charged because they "accidentally" put it in as buyers remorse.
My only advice is to stay on top of it....never again will I buy a device on the play store.
atg284 said:
I was told early on that I had 15 MORE days once I got the replacement. So as long as you request a refund within 15 days of your replacement it should work. Definitely call and double check bit I got a refund on my second device. Just make sure to stay on top of it and Call call call. Think it it as a second opinion because there is no uniformity with the play support.
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I got my RMA yesterday and am going to be getting a shipping label "soon" they say. But because I'm in the EU they won't be charging me a restocking fee but they did say when I asked about fees that I will be refunded fully but the £10 spent on delivery will not be refunded.
Yeah I agree there is no uniformity with the play support as first i was told i cannot get a refund however as i persisted they agreed to provide me with one. Im kinda glab they havent got uniformity in their support now.:victory:
In the UK you have 6 months for a refund in faulty goods. Same for the EU.
I bought the V10 from t-mobile on November 21st. I accepted that I had missed the 200gb promo bundle that ended on November 15th. Today, I see that if you buy a V10 between November 30th and December 20th, you get a free 64gb sd card, extra battery, and charging cradle. I called LG and asked them if they could at least include me in the new promo because I could simply return the phone and buy it again to get the free stuff. The woman on the phone was very nice, and told me that I was the third person today that called about this. Still she said that there was nothing she could do. Has anyone else had any luck?
Tweet them. They will do it. I did on LG G4 and was able to grab 128 gb card and battery with charger even when i bought outside promotional period.
Just tweeted them. I will post the results here.
For faster process, I would do online submission anyway, get submission #, THEN call them for their blessing. That's what I would do..
I got mine on the 16th I might try too
Sent from my LG-H901 using Tapatalk
Tweeted them....just got a direct message with a phone number. Called and they told me I am not eligible.
helldogg75 said:
Tweeted them....just got a direct message with a phone number. Called and they told me I am not eligible.
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It depends on do you afford the restocking fee.
Backup your data and do factory reset, and return it, and get another which will make you eligible for this memory card + battery promo.
helldogg75 said:
Tweeted them....just got a direct message with a phone number. Called and they told me I am not eligible.
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Which account did you Tweet. I didn't get a response.
Sent from my LG-H901 using Tapatalk
LG Electronics.. @lgus
I didn't get a response either. I tweeted @lguSAMobile.
Either way, it went nowhere
You can always buy mine lol or at least the SD
It's more the principle of the thing. Technically, we're not entitled to it, but it is a stupid thing to anger an arbitrary subset of your customers shortly after launching a new phone. The phone is great, but I still feel a bit cheated.
I think they did it around black Friday mainly so others don't feel cheated either. The first people to get the phone got the battery/200gb SD. Then after that you have $100 off including all the deals from black Friday, and now you can still get the $100 holiday promo from LG but you only have the battery+ 64gb SD card.
Granted what you could try is taking your phone back to the store, say something is wrong with it and just ask for an exchange. GPS issue, or something "intermittent" happening, etc and ask foot a new receipt for your records. Just back up your stuff first if you want to try.
The person that I just talked to at LG said that they are working on something for those of us who bought the phone between promotions. It may be a line of B.S. but there's hope.
Sent from my LG-H901 using Tapatalk
dude dsame got mine on 27th missed 64gb and 200gb....
I just want the battery and charger
lol,I can't even sell mine (nobody locally has v10's) I went back to note
Anyone hear of any update on what they might have been working on for those of us who got caught between the two promotions?
Sanadrate said:
lol,I can't even sell mine (nobody locally has v10's) I went back to note
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I'll buy them