So my wife's razr shut off on its own not even a week after her getting it. So I played around with different chargers till a little white light came on left till morning and nothing. Took it to vzw and they charged it for a few and turned it back on told her to use the cord that came with the razr. The whole time battery was a little more than half full. So today the razr decided to go blank or shut off if you will because it doesn't respond to button presses. Battery was a little less then 3/4 full and laying in bed. No apps installed today since this weekend. Wanted to know if anybody else is having this problem and how it was solved also factory state phone
Sent from my Galaxy Nexus
Soundsike you've got a duff one. Send it back for a replacement
I've never had those problems... If I were you, I would go into recovery, wipe everything, then fastboot the .173. (The data wipe isnt necessary before fastbooting but I would still do it anyway) Before doing that however, I would also take a look at running applications on boot and try to eliminate possibilities. Since you replaced the razr already I would assume the problem had to do with some data somewhere. It could also be worth it to not restore any data from previous backups (Verizon adds things on to backup data and such. When you get ur phone you enter a pin to restore this backup) If you're using a data backup from another phone that could be causing it too. I would also download a battery logging application to make sure somethings not causing terrible battery drains. The best thing I thing would be restoring to an absolutely clean backup with no data and trying that out for a while. Obviously you could have another bad Razr, but I'm more inclined to believe that its a problem with data.
Sent from my DROID RAZR using XDA
mine the day you received restarted every 5 minutes. take him to warranty, stayed 48 hours. they could not fix and I got a new
do "factory reset" and don't install any apps. if it happens again, you need to exchange the phone
Mine has the same problem. I just saw the last times when it happens.
The phone sends a sound of empty battery, and if you are quick enough, you may hit power button and the lock screen gonna show your batter complete empty, only the red border.
This happened to me:
- Just some minutes after I charged my phone;
- After a factory reset;
- After a fast boot room;
Have no idea when it happens or why. It just happens.
I will send my to warranty as soon as possible.
As far as I know, it is not related with any app or config you do, cause even factory default with no app installed I have got this error :/
olivete said:
Mine has the same problem. I just saw the last times when it happens.
The phone sends a sound of empty battery, and if you are quick enough, you may hit power button and the lock screen gonna show your batter complete empty, only the red border.
This happened to me:
- Just some minutes after I charged my phone;
- After a factory reset;
- After a fast boot room;
Have no idea when it happens or why. It just happens.
I will send my to warranty as soon as possible.
As far as I know, it is not related with any app or config you do, cause even factory default with no app installed I have got this error :/
Click to expand...
Click to collapse
I'm an MDM administrator for my company. We have had 4 razrs die with this issue and possibly a 5th today. It's a PITA but I just get them swapped out.
Hello everyone.
After several hours of googling and going through tons of pages here on xda I decided to make this post.
First, let me explain when the problem started:
The issue
Yestarday I was playing candy crush when suddenly the game started to get "laggy". I didn't think of it, exit the game and left my phone on the table. A few hours later I wanted to use it again only to find the small hard drive icon on the top saying something about Memory almost full. I clicked it and it took me to "All installed programs". I saw that it had used 1.9 gb of the total 2gb and only 20-40 mb were free. I started immediately to uninstall apps that I no longer use to see if this could help. It did for a few seconds but the memory got filled fast again.
This is when I started to search the net for solutions. The first post I read was to delete some log files so i did that. But it didn't change a thing. I thought to myself that I should make a backup of my stuff so it wouldn't go lost if I had to wipe the phone. But before I got to it my phone shut down. Now, when I turned it back on it would just start Media Scan and shortly after shut down. This is where I am now.
I am running stock ROM (have never rooted before).
What I have tried
I found the stock ROM (4.1.2 I think) and I flashed it with Odin thinking this would stop my phone from restarting. It did not.
I have tried to clear cache from Recovery Mode several times with no effect.
I have tried to wipe the phone from Recovery Mode but when I am half way through the setup process of setting up the phone for first use, it shuts down.
My battery also drops in power after the shutdown happens, so in this very moment I am waiting for the battery to charge fully so I can try to calibrate.
Please let me know if you need some additional information and I will happily provide what I can.
Thanks in advance!
You have flash stock and it still shuts down? Hardware problem. Battery old? Try with charger plugged in. Flashing stock makes it like new so there should be no faults. Id say battery is about had it. What firmware did you flash and were from?
My phone (and battery) is almost 1 year old so im still under warrenty if something fails. I just don't want to hand it in and wait weeks to get it back if I can handle it myself
Yes I flashed with stock ROM from samsung-updates.com/device/?id=GT-I9100 so it should be good.
It makes no difference if the charger is plugged or not (which I find odd cause shouldn't it be able to keep awake while on alternating current?).
At the time typing this my phone is online and I am currently backing up photos (yay!!!). What I did was to not type in PIN code so maybe the sim card is the trouble (also 1 year old). I will report back when everything is backed up.
Update:
4 seconds after entering the PIN code the phone shuts down. Also it plays about 10 silent "clicks". Can't hear if its from the phone or from the speaker.
Update2:
Alright so I tried inserting another sim card that I have which has no pin code. The phone boots (but only when plugged) but shuts down after statup, exactly the same place/ after the same time as when I use the other SIM and enter the code.
I have had it online for 5 minutes now without typing the pin so my guess is that it's some setting it loads with the sim that makes it crash (but its a wild guess).
It's also worth noting that it doesen't drop in battery capacity when it shuts down ATM.
Id still say battery problem but could be wrong.
I see some sort of flicker on the screen just before it shuts down. I don't know if this could help someone to address the problem.
For the full memory issue i solved wiping log files in the "/data/log" dir, i had almost 1000 log files, 1 MB each.
Hope this is your problem too.
There is hardly anything left in the /data folder. I have tried to delete the logs (65 mb) from Phone/log but that didn't change a thing. Im going to send the phone to the company i bought it from next week.
Ive recieved a battery that I ordered from china and the phone works now. So the problem was the battery just to let everyone know.
Glad you sorted it.
I have had the International version of Galaxy S3, i9300 for last three years, recently I decided to try out other custom roms but later decided to get back on the stock due to Samsung specific apps like the note, music, video and the multitasking. Also the stability. After the first revert to stock rom I was experiencing wifi issues, which I first experienced on Cyanogenmod. I decided to do a clean wipe and to odin back to stock, but before that I decided to do some googling as I had spent quite a few hours, upgrading, installing and setting everything up like I was used to.
During this research I found an article and it had a pdf link to a file which apparently contained a method to unbrick any Galaxy device. Since I had a bricked Epic 4G lying around I decided to download it.
It had nothing but the usual jig and jtag instructions. Unfortunately it also had a virus.
I rebooted my phone into download mode as soon as I connected it to my pc the screen just turned off. I tried restarting and nothing happened. I tried charging and nothing happened. Not even the battery animation. I tried leaving it to charge and after 15 minutes it was so hot I burned my hand. I quickly pulled the cord and removed the battery. The battery was surprisingly not as heated up as the phone itself. Specially the screen.
Later when I couldn't think about anything or any reason for the phone to go off as soon as it was connected to the pc, I decided to look at the files that were installed/created that day and there was a file in the appdata folder in user directory on the C drive.
It was named "GTi9300 Manual service guide.pdf.exe" and when I checked the task manager it was running and had set itself to start on boot.
I was unable to find anything related to this on google so decided to let you guys know and also would like to know myself if this is possible and if anyone else has experienced something like this.
Very unlikely a PC virus would brick an i9300, especially using download mode.
Given the heating issue it sounds more like an electrical short or meltdown of the charging circuit.
boomboomer said:
Very unlikely a PC virus would brick an i9300, especially using download mode.
Given the heating issue it sounds more like an electrical short or meltdown of the charging circuit.
Click to expand...
Click to collapse
It only happened the first time and it is no longer happening. The strange thing is the battery is being charged, tested on another device it was at 100%. The repair man said he can use it for the display and will pay 3000 Rs for the whole unit. (about 50$). So I am assuming that is working too. I will take it to another repair man tomorrow and if nothing works will see if I can give the display locally to someone in need as there are personnel pictures on the phone.
Thanks for your help Boomboomer.
So I decided to connect the charger and after 3 to 5 minutes the light came on and the phone automatically booted. I still have no idea what had happened, or what solved the problem. As I had even tried a jig before and everything I possibly could.
I had disassembled the phone and kept it in the microwave, which resulted in sparks and me having a mini heart attack. Then I set the Microwave to bake and baked it for 20 minutes at 200 degree Celsius. But I had checked after that and it was not working. I am kinda surprised that its running coz the top left end of the motherboard had kinda burned during that sparking incident?
Well as long as it runs I am happy, have installed the Note 4 rom from Blekota.
Sorry for a noob question, how can virus infect into our android?
Dear all,
I hope there is someone here, who can help me with my issue. I lost my hope after trying almost everything found in the internet.
So here is the problem: I was using my phone as a navigation in my car. The battery was low, so I used the car charger and kept it plugged, while driving. I observed, that even though I was charging my phone via car charger, the battery continued to get low and finally the phone turned off. After reaching home, I plugged my phone with an original quick charger from Xiaomi. Unfortunately I was not able to charge my phone and it got stuck in a bootloop, with a phone showing Mi Logo, vibrating and switching off repeatedly.
When I connect the phone with the laptop, it is shortly recognized (when it is booting) and then disconnected and again and again. I can go to fastboot mode but I cannot flash my phone using MiFlash, because I get an error: Failed. Low battery.
Does anyone know the solution? I would really appreciate any help.
adka said:
Dear all,
I hope there is someone here, who can help me with my issue. I lost my hope after trying almost everything found in the internet.
So here is the problem: I was using my phone as a navigation in my car. The battery was low, so I used the car charger and kept it plugged, while driving. I observed, that even though I was charging my phone via car charger, the battery continued to get low and finally the phone turned off. After reaching home, I plugged my phone with an original quick charger from Xiaomi. Unfortunately I was not able to charge my phone and it got stuck in a bootloop, with a phone showing Mi Logo, vibrating and switching off repeatedly.
When I connect the phone with the laptop, it is shortly recognized (when it is booting) and then disconnected and again and again. I can go to fastboot mode but I cannot flash my phone using MiFlash, because I get an error: Failed. Low battery.
Does anyone know the solution? I would really appreciate any help.
Click to expand...
Click to collapse
Are you on miui or a custom rom?
I think I know what problem you are facing, your device's battery is actually drained of all the power, like it empty. So drained that it doesn't even have the energy to turn on the phone to get power. I had a lenovo a560 last year, and it had the same problem, so what i had to do was either leave it for charging and pray that it begins charging (and sometimes after 3 or 4 hours the battery started charging as normal when it got 1% battery), or the second method was that i took the removable battery out and charged it externally using wires. The second method worked since the battery got enough power, to keep the phone on during charging.
Now the problem is that redmi note 4 doesn't have a removable battery, so either you can leave the phone for charging, and actually forget about it for a day, or the only other thing is that you have to visit a service center.
Not joking about the charging process but that is the only thing you can do.
---------- Post added at 06:15 PM ---------- Previous post was at 06:12 PM ----------
adka said:
Dear all,
I hope there is someone here, who can help me with my issue. I lost my hope after trying almost everything found in the internet.
So here is the problem: I was using my phone as a navigation in my car. The battery was low, so I used the car charger and kept it plugged, while driving. I observed, that even though I was charging my phone via car charger, the battery continued to get low and finally the phone turned off. After reaching home, I plugged my phone with an original quick charger from Xiaomi. Unfortunately I was not able to charge my phone and it got stuck in a bootloop, with a phone showing Mi Logo, vibrating and switching off repeatedly.
When I connect the phone with the laptop, it is shortly recognized (when it is booting) and then disconnected and again and again. I can go to fastboot mode but I cannot flash my phone using MiFlash, because I get an error: Failed. Low battery.
Does anyone know the solution? I would really appreciate any help.
Click to expand...
Click to collapse
But wait, if the phone is able to stay in fastboot mode, why not charge it there? Like just open fastboot mode, and connect the charger. It will atleast charge some percent.
MyNameIsRage said:
Are you on miui or a custom rom?
I think I know what problem you are facing, your device's battery is actually drained of all the power, like it empty. So drained that it doesn't even have the energy to turn on the phone to get power. I had a lenovo a560 last year, and it had the same problem, so what i had to do was either leave it for charging and pray that it begins charging (and sometimes after 3 or 4 hours the battery started charging as normal when it got 1% battery), or the second method was that i took the removable battery out and charged it externally using wires. The second method worked since the battery got enough power, to keep the phone on during charging.
Now the problem is that redmi note 4 doesn't have a removable battery, so either you can leave the phone for charging, and actually forget about it for a day, or the only other thing is that you have to visit a service center.
Not joking about the charging process but that is the only thing you can do.
---------- Post added at 06:15 PM ---------- Previous post was at 06:12 PM ----------
But wait, if the phone is able to stay in fastboot mode, why not charge it there? Like just open fastboot mode, and connect the charger. It will atleast charge some percent.
Click to expand...
Click to collapse
Hi, i thought about it before, but the phone was staying in fastboot mode for a very short time, to short to charge any resonable amount of power, and kept rebooting quickly. I left the phone for two days without trying to fix it and I tried just now to go into fastboot and try to charge. It stays now for quite a time in fastboot so I will keep my fingers crossed that I will be able to charge. I will update here if it was a success or not. Meanwhile, thank you for all your ideas! Lets see what happens...
adka said:
Hi, i thought about it before, but the phone was staying in fastboot mode for a very short time, to short to charge any resonable amount of power, and kept rebooting quickly. I left the phone for two days without trying to fix it and I tried just now to go into fastboot and try to charge. It stays now for quite a time in fastboot so I will keep my fingers crossed that I will be able to charge. I will update here if it was a success or not. Meanwhile, thank you for all your ideas! Lets see what happens...
Click to expand...
Click to collapse
Best of luck brother.
MyNameIsRage said:
Best of luck brother.
Click to expand...
Click to collapse
Unfortunately, no good results. I kept my phone in fastboot mode multiple times, but I was not able to charge my phone. Turning off fastboot is only causing phone to stuck in bootloop.
I also had an impression, that the phone was not warm at the back, where the battery is. Now I am starting to think that the battery is completely dead and I have to change it. But how is it even possible, that after 8 MONTHS the battery is completely f***ed up?
Can I somehow check the state of the battery? I would like to be sure, that there is no way to bring the battery back to life and I really have to go somewhere to change it. I am really reluctant to have a battery from some unknown company. :crying:
adka said:
Unfortunately, no good results. I kept my phone in fastboot mode multiple times, but I was not able to charge my phone. Turning off fastboot is only causing phone to stuck in bootloop.
I also had an impression, that the phone was not warm at the back, where the battery is. Now I am starting to think that the battery is completely dead and I have to change it. But how is it even possible, that after 8 MONTHS the battery is completely f***ed up?
Can I somehow check the state of the battery? I would like to be sure, that there is no way to bring the battery back to life and I really have to go somewhere to change it. I am really reluctant to have a battery from some unknown company. :crying:
Click to expand...
Click to collapse
Are you rooted?
This is really a kernel fault man, I had the same issues with mediatek Chipsets before, but you are saying in "8 months", so that means you are well covered in warranty. You can send an e-mail to Xiaomi customer care or visit a service centre with the phone bill. I am pretty sure a faulty battery or such happening can be covered using warranty, plus I would suggest NOT to get the battery changed from a 3rd party store.
MyNameIsRage said:
Are you rooted?
This is really a kernel fault man, I had the same issues with mediatek Chipsets before, but you are saying in "8 months", so that means you are well covered in warranty. You can send an e-mail to Xiaomi customer care or visit a service centre with the phone bill. I am pretty sure a faulty battery or such happening can be covered using warranty, plus I would suggest NOT to get the battery changed from a 3rd party store.
Click to expand...
Click to collapse
Sorry, I actually don't know much about the phones, so I don't know what 'rooted' means. I never did anything with my phone, software or whatever more than required.
With the warranty there is a different problem in my case: I bought my phone in China when I was there for my business trip and I live in Europe (yeah I know, my own fault, I should have bought it at home). I have bill and everything but I guess it will not help. Besides, Xiaomi gives 6 months warranty for battery (in case this is really the battery).
adka said:
Sorry, I actually don't know much about the phones, so I don't know what 'rooted' means. I never did anything with my phone, software or whatever more than required.
With the warranty there is a different problem in my case: I bought my phone in China when I was there for my business trip and I live in Europe (yeah I know, my own fault, I should have bought it at home). I have bill and everything but I guess it will not help. Besides, Xiaomi gives 6 months warranty for battery (in case this is really the battery).
Click to expand...
Click to collapse
Knowing that you are not rooted is a positive thing when regarding the warranty, ok so here is the thing which you should do. But first of all please stop the battery charging process, since this can now be harmful and can damage the components. Ok so here's what you should do -
[email protected]
Send an email to that address regarding the battery problem. And provide the details including about the drainage of battery, and the methods which you tried. Plus attach the bill also. It doesn't really matter where you bought it, because the bill serves as to give them information that the device you own is actually bought by you, and it contains details about device like IMEI etc. If they respond and say that you can send your device to them, (in this case they will give you an address) you should do that. If they say they cannot help it, then consider getting a repair from a local shop.
I just checked my phone's inside and found out that you cannot externally charge the battery, so this means you need a repair, unfortunately.
Before ending this reply I just wanna clear the fact that,
The battery isn't damaged, it just isn't able to get power,(here it is because of the device) this means that if somehow some energy can be provided to the battery, the battery need not be replaced.
I wish you luck , may you be able to fix your phone again.
adka said:
Dear all,
I hope there is someone here, who can help me with my issue. I lost my hope after trying almost everything found in the internet.
So here is the problem: I was using my phone as a navigation in my car. The battery was low, so I used the car charger and kept it plugged, while driving. I observed, that even though I was charging my phone via car charger, the battery continued to get low and finally the phone turned off. After reaching home, I plugged my phone with an original quick charger from Xiaomi. Unfortunately I was not able to charge my phone and it got stuck in a bootloop, with a phone showing Mi Logo, vibrating and switching off repeatedly.
When I connect the phone with the laptop, it is shortly recognized (when it is booting) and then disconnected and again and again. I can go to fastboot mode but I cannot flash my phone using MiFlash, because I get an error: Failed. Low battery.
Does anyone know the solution? I would really appreciate any help.
Click to expand...
Click to collapse
Any aftermath? What happened?
MyNameIsRage said:
Any aftermath? What happened?
Click to expand...
Click to collapse
I am still waiting for the response from Global Service. If nothing happens, I will go to local 'mi center', where I know they can repair xiaomi phones, but not on warranty.
Apart from that, phone is still dead, but I have not tried yet anything else. I found this: https://xiaomifirmware.com/guides-and-tips/fix-bootloop-redmi-note-4-mtk/
But I am not sure, if this should work. Anyone have tried?
adka said:
I am still waiting for the response from Global Service. If nothing happens, I will go to local 'mi center', where I know they can repair xiaomi phones, but not on warranty.
Apart from that, phone is still dead, but I have not tried yet anything else. I found this: https://xiaomifirmware.com/guides-and-tips/fix-bootloop-redmi-note-4-mtk/
But I am not sure, if this should work. Anyone have tried?
Click to expand...
Click to collapse
That post shows you how to enter deep flash mode. You can give it a try. If that works, Voila, If it does't better go the service center.
So I got the response from service (it took them ages). Maybe it will help someone:
With respect to your concern, I would request you to please follow some troubleshooting steps in order to resolve your issue:
Try to charge your device with another compatible charger for at least 30 minutes
Long press power button for 10-15 seconds and check whether the device is responding or not
If the issue persists please follow the below mentioned steps:
Note: The below mentioned procedure deletes the data you have on your phone.
Sign Out from your Mi Account :-
Go to the settings
Select Mi Account
Confirm to Sign out
Create a backup : -
Go to the settings
Go to the additional settings
Go to the backup and reset
Go to the local backup
Go to the backup
Select system and apps
Then, select backup so that a backup would be created
After creating the backup, you can find your backup file through the below mentioned steps:
Go to the "explorer"
Select "storage" option
Then, "MIUI"
You will get a "backup" option
Select "all backup"
In this folder, you will be able to see your "backup file"
(Note :- Please save the backup file on your PC/Laptop so that your important data would be prevented)
Factory data reset :-
Go to the settings
Go to the additional settings
Go to the backup and reset
Tap on factory data reset
In order to restore your backup file, please follow the below mentioned steps:
Go to the settings
Go to the additional settings
Go to the backup and reset
Go to the local backup
After that, select your "backup file"
Then, "restore" it
I did not try anything from this yet, I have my phone at home, but maybe it will help some of you.
btw. the previous method from the link (deep flash mode) is not working for me.
PEOPLE I FIXED MY PHONE!!! I used again and again this method, which I have already posted before: https://xiaomifirmware.com/guides-and-tips/fix-bootloop-redmi-note-4-mtk/
I didn't work at the beginning, so I left my phone and actually wanted to wait till I go back home to my country for the weekend and visit Xiaomi service, but FINALLY IT WORKED!!! I cannot explained what was the reason that this time it clicked. My phone was completely drained, left for long time without touching. As a result I have a battery icon now and it is charging, no bootloop anymore. Hope this method would help someone. Be patient and try multiple times!
So it is not software problem causing the bootloop
So it is not a software, but only hardware - the battery - as the only problem in this case. I am facing a very similar case with my Redmi Note 4x Mediatek (4/64 Memory) just starting Friday morning (9Feb). I thought it was charging overnight, but in the morning found the power totally drained, and stucked not be able to recharge for hours. This phone is still under warranty (9month use) but ridiculously the Official Service Agent said they need up to 40days to fix this phone. This is worst experience comparing to other phones I ever had.
I got this old phone out of the cupboard because I needed some old photos from iT, and figured I'd better backup before it died. So I turned it on, the phone crashed and started boot looping. Great. I try to enter recovery and it won't work, only thing that works is download mode.
So I do some reading and see that reflashing the stock firmware might work, so I try that in Odin and it just hangs on factoryfs for an hour. So I disconnect and try again 10 times with different computers, cables and ports. Also tried alternative firmware. Same result each time
So now I find info on installing twrp and backing up the needed user data from there.
So I install hemidall and it recognises the phone, sweet. I find an isorec boot.img and a twrp recovery image bang them in and hemidall starts. I think I'm onto a winner.
But Noooo, hemidall says beginning session, sits there for maybe 20 seconds then moves to releasing device interface.
Any idea what else I can try? I must have spent 12 hours doing this. I just need the photos I could care less about the phone.
Thanks
Are you sure you have a fully operational battery?
You know, sometimes the battery can be fully charged, but still cause resets.
Do you see a charging animation on the screen when connected to the charger?
ze7zez said:
Are you sure you have a fully operational battery?
You know, sometimes the battery can be fully charged, but still cause resets.
Do you see a charging animation on the screen when connected to the charger?
Click to expand...
Click to collapse
Hi Thanks for the reply.
The battery seems okay, but its not charging in the phone currently, when i plug it in it comes up with this weird like grey frozen charging logo. Ive been charging it externally to make sure it keeps a decent charge during all these flashes. But as i can't enter any kind of environment the only way i know the batterys charge is using a multimeter.
Also wanted to add, the phone didnt have adb enabled so thats off the table. I also dont even know what firmware version it was running. all these things seem to be working against me.
Since I tried to use odin to upgrade the firmware i dont even get a boot logo or it trying to boot anymore, i get the yelllow triangle with phone and pc logo, so im assuming the original firmware is toast. just need some way to reinstall the firmware, or install twrp and grab a backup, then this thing is going in the bin because its ruined my last 24 hours.
Thanks again
If you don't want to waste time, and you have the money, then turn to a local service that has a data recovery service using JTAG. Usually you pay when it is possible to recover the data. However, if the NAND memory has damage, this could be a problem.
ze7zez said:
If you don't want to waste time, and you have the money, then turn to a local service that has a data recovery service using JTAG. Usually you pay when it is possible to recover the data. However, if the NAND memory has damage, this could be a problem.
Click to expand...
Click to collapse
thanks. I live in a small country town in Australia. Closest place for something like that would be 4 hours away.
I'm already wasting plenty of time haha but i reallllly need this data, so i will try whatever anyone can suggest. thanks