Question Stock locked device, unable to update or use Xperia companion - Sony Xperia 1 III

Hi all, I recently received a replacement 1 III from Sony/sbe and this phone is unable to use its built in updater or use the Xperia companion upgrade or software repair. It does flash via newflasher so fortunately I was able to update it but it still will not repair. Sony wants it back to fix it but I'd rather not send it off because it took them >6 weeks to ship me a replacement the first time. Attached is the error message that pops up on Xperia companion shortly after it reboots into flash mode. Any suggestions?

Use xperifirm and update with newflasher.

Pandemic said:
Use xperifirm and update with newflasher.
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Click to collapse
I've done that and it works perfectly. I'm concerned about not being able to use the companion program to run the repair if I ever brick it.

Couchment said:
I've done that and it works perfectly. I'm concerned about not being able to use the companion program to run the repair if I ever brick it.
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Click to collapse
Did you unlocked the bootloader ?

Pandemic said:
Did you unlocked the bootloader ?
Click to expand...
Click to collapse
Just double checked and the bootloader is still locked. I got this phone fresh from Sony after a warranty replacement.

Be very careful. SBE left the phone bootlooping and it has disabled itself. Their next step is that they will claim your warranty is completely voided because you altered the firmware.
It's not only incorrect, but illegal. It's a mess to escalate and resolve.

kevinmcmurtrie said:
Be very careful. SBE left the phone bootlooping and it has disabled itself. Their next step is that they will claim your warranty is completely voided because you altered the firmware.
It's not only incorrect, but illegal. It's a mess to escalate and resolve.
Click to expand...
Click to collapse
It's not bootlooping, I'm typing on it right now. The issue is it won't update on its own and that the companion app is useless. SBE definitely broke something when they "tested" it before sending it to me.
Sony has agreed to fix it for me but also pulled the it's out of warranty card because my original purchase was from eBay, even though it was brand new in a sealed box.
I don't want to send it off for something this simple, I just got it back after SBE took 6 weeks to send me this one. If it just needs a flash I can handle that in short order, I just need to know where to look.
After the fiasco this has been this might be my first and last Sony phone.

I actually have the same problem with my 1 III softbank edition. Unable to use its built in updater or the Xperia companion upgrade. Struggle with newflasher everytime and always lost all my data after update by newflasher... Any solution yet?

I had my Xperia 1iii repaired recently (only took half a week), got the whole motherboard replaced due to a faulty camera and noticed my Wife's Xperia 5iii had the Android 13 update today, but unfortunately my device hasn't come up with one yet. Update status says "Your device already has the latest available system update" but there is definitely an Android 13 for the XQ-BC52 model. Tried Sony Companion PC and even that says software is up to date! Before my device needed the repair, both Xperia 1iii and 5iii phones get the updates rolling at the same time. Very strange issue!

Parababble said:
I had my Xperia 1iii repaired recently (only took half a week), got the whole motherboard replaced due to a faulty camera and noticed my Wife's Xperia 5iii had the Android 13 update today, but unfortunately my device hasn't come up with one yet. Update status says "Your device already has the latest available system update" but there is definitely an Android 13 for the XQ-BC52 model. Tried Sony Companion PC and even that says software is up to date! Before my device needed the repair, both Xperia 1iii and 5iii phones get the updates rolling at the same time. Very strange issue!
Click to expand...
Click to collapse
Use xperifirm and download the latest A13 and flash it with newflasher and you are good to go. Why so hard if you can keep it simple mate.

Thanks! I guess that's going to be my only option from now on! Whoever repaired it probably used xperifirm and newflasher themselves for quickness with the latest A12, so it wasn't the native stock ROM!

Pandemic said:
Use xperifirm and download the latest A13 and flash it with newflasher and you are good to go. Why so hard if you can keep it simple mate.
Click to expand...
Click to collapse
I do the same and my phone got bootloops like previous times, even I follow all the guides in our forum. Now I need to repair and clear all of my data again... So I think the built-in update function is more simple than use newflasher, it's just it didn't working...

I have the exact same problem and sony wants the device back. It took them over two months to repair the device when the fingerprint reader and microphone were not functional and now they want it back. I have a good feeling they're just gonna update it and not fix the problem. If I were to guess... They told they replaced the motherboard and because of that the motherboard probably no serial number on it and thats why it has trouble with OTA updates and the recovery.

Couchment said:
Hi all, I recently received a replacement 1 III from Sony/sbe and this phone is unable to use its built in updater or use the Xperia companion upgrade or software repair. It does flash via newflasher so fortunately I was able to update it but it still will not repair. Sony wants it back to fix it but I'd rather not send it off because it took them >6 weeks to ship me a replacement the first time. Attached is the error message that pops up on Xperia companion shortly after it reboots into flash mode. Any suggestions?
Click to expand...
Click to collapse
SBE are so dishonest it's unbelievable, OnePlus 9 it's bricked they stated new MB I flashed it.
My oppo x3 pro (out of warranty lol) 2.4 Google rating. My battery faulty . They state my phone wasn't in warranty falsely . Then it misuse then show pictures of a physically damaged phone( I took pictures lol) mine was immaculate! then state it the usb ribbon cable , then state parts coming from China & then it's oppo fault. When the parts are freely available (genuine & authorised) I rather my grandchildren done the repair

Related

Any solution for bricked x10?

Is there anyway to unbrick the x10?
It is showing up an exclaimation mark with picture of x10 when the phone starts up
It just stops there and the phone won't boot.
I have tried using SEUS version 2.10.5.11 and PC companion 2.00.134.
For SE update service, when I clicked on X10 and did the instructions given, it says that I have already installed the latest firmware and the only option was to exit. There is no reinstall option.
For PC companion, when I click repair and followed the instructions, it told me to check my internet connection as it wasn't able to connect. I tried disabling my firewall but to no avail. I'm just stalled at Step 3. I have also pressed both pictures of X10 and both gave me the same error.
From other websites, one person was able to unbrick his phone by using davinciteam's debranding service from their x10 blog. I don't know whether it will work and I do not have an account to purchase their service.
So does anyone have any ideas on how to unbrick the X10?
EDIT: Seems that we can only use Davinciteam debranding to unbrick the phone but it costs 10 euros - I personally did not try it
And I have sent my phone to Sony Ericsson service to get it unbricked.
So next time guys, after you debrand your phone, remember to rebrand it to original before debranding it to another firmware. That was my mistake. After I get my phone back, I'm going to try it again
EDIT: 22/5/10
My phone is unbricked and seriously, how do they do it?
Wonder if they can like share their methods with us
I will try to debrand once again tomorrow, and hopefully I do not need to pay them another visit at their service center
Sony Ericsson service. I was yesterday and 15 - 20 minute to unbricked my phone ;-)
slezi said:
Sony Ericsson service. I was yesterday and 15 - 20 minute to unbricked my phone ;-)
Click to expand...
Click to collapse
Hey can you explain to me your steps?
I tried to unbrand my phone, the first firmware upgrade succes. The third firmware (nordic 16) SEUS said succes, but when i turn on my phone i gace sam nic picture on my phone. I called my place nearest SE service and i get may car, and drive the service...
Oh, so you went to their services..
How did you tell them to fix your phone?
They are special update software.
Aztriltus - my friend happened the same thing to you, he use this Davinci Flashing / Debranding service and his X10 works well again. But it costs 10euro.
Search google for "davinciteam".
Hmm so I guess there isn't any manual way to unbrick x10..
Nevermind, I have already sent my phone to servicing
Wonder how do they unbrick them lol.
just use the debranding service davinciteam is offering. You download the program off their website and purchase credits, then just login with your user details on the program and follow the instructions (much like seus). You can choose from the list what firmware you want and it'll be up and running.
davinci
I was so happy when I read about DaVinci. My phone hung quite down as described above. But with the software I got him running again. Approximately 15 minutes and he is back again. I have already rooted him again.
Root your phone & it's unbricked
Have you tried the flash unbrick tool? It fixes it nomatter what. No need to spend any money for something available here for free
what is that called?
omarr50 said:
what is that called?
Click to expand...
Click to collapse
XIOFUB.rar is the flash tool.
a_WWE_R1FA014_DEK is the Rogers file (select the one that you need for your region)
http://forum.xda-developers.com/showthread.php?t=683793
Posts 2 and 3
My phone wasn't Bricked like yours in the sense that it didn't show the exclamation point when you attempted to turn it on, mine just stayed at the "Sony Ericsson" screen and wouldn't not move on.
This video is what got me back to 1.6:
http://www.youtube.com/watch?v=4AZ_10cvd9k
I did a lot of theme changes, I think that's why I screwed my phone up. Lesson learned.
Moved to Correct Forum

[Q] Xperia S bricked

Hi all,
Today Sony Bridge for Mac noticed me about the availability of the update to .75 firmware. Good, I think.
The update procedure starts as usual.... but, when it was downloading the firmware, a popup saying "A problem in the update engine occurred. Please contact assistance." appeared . Actually I'm Italian and I don't know if the message sounds exactly like this in English, but, well, it makes sense.
From that moment on, my Xperia S is boot looping.... It displays the yellow icon with a phone and nothing else.
I'm very angry, the phone is not rooted and I'm also waiting for the replacement of it with a non-yellowish-display one.
Do you guys have some suggestion on how can I unblock the phone?
Thanks in advance!
Flashtool.
http://forum.xda-developers.com/showthread.php?t=1588586
http://forum.xda-developers.com/showthread.php?t=1599303
At Sony PC Companion, go to support center, click start at phone software update, then click repair my phone ... It is impossible to brick a Sony or Sony Ericsson phone , just use the PC Companion, it will repair for you ...
But for MAC, i think you may face a bit problem ... and I suggest to use Windows to do the update ...

Question I may have bricked my phone. Please help

Hey,
I tried flashing the US firmware for Xperia 1 iii.
So my first mistake was that I unplugged it too early during the initial flash. Now I keep getting "This device is corrupt. It cannot be trusted to boot. Power off in 5 seconds."
I did this as my device was set to "newflasher set_active:b" instead of "newflasher set_active:a".
Any suggestions on where to go from here?
This initial firmware is the HK firmware.
Thanks and cheers
Cavaleur7 said:
Hey,
I tried flashing the US firmware for Xperia 1 iii.
So my first mistake was that I unplugged it too early during the initial flash. Now I keep getting "This device is corrupt. It cannot be trusted to boot. Power off in 5 seconds."
I did this as my device was set to "newflasher set_active:b" instead of "newflasher set_active:a".
Any suggestions on where to go from here?
This initial firmware is the HK firmware.
Thanks and cheers
Click to expand...
Click to collapse
Software repair using Xperia companion on your computer! This will repair your Xperia
Nidhal AKA the king said:
Software repair using Xperia companion on your computer! This will repair your Xperia
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Click to collapse
Hey, I figured out my problem. I downloaded an OTA update and tried to flash a previous firmware. I remember that causing issues in the past. I just have to wait for the download to become available on Xperifirm as my phone doesn't have enough charge for Xperia repair.
Cavaleur7 said:
Hey, I figured out my problem. I downloaded an OTA update and tried to flash a previous firmware. I remember that causing issues in the past. I just have to wait for the download to become available on Xperifirm as my phone doesn't have enough charge for Xperia repair.
Click to expand...
Click to collapse
yeah I wish you luck.. just be careful next time don't do that on low battery or below 50%

Question Sony Companion UEUpdateFailed UE_200

Hi all,
I tried several times to repair my phone with Sony Companion after flashing a different region. Unfortunately, it doesn't work, as it stops with the message to prepare the phone and need more than 50% energy. If I try to repari it with the flash mode, I get following error:
UEUpdateFailed UE_200
Click to expand...
Click to collapse
As it seems that I am not the only one with this error, I started this topic.
Does anyone have a solution for it?
At risk of breaking things further, have you tried Newflasher?
Newflasher works, I did also an update with it.
But making a clean install with Sony Companion doesn't work.
months ago i've tried the Software Repair with Xperia Companion (on 5 II), but it doesn't work. The phone shut down during the process, and of course everything fails. The same with 10 III.
I think SONY seriously needs to upgrade Xperia Companion or, why not, give the community another software for updates/repair on Windows.

Question Bootloop (soft bricked) Sony Xperia Pro-i | FIX NEEDED

Hello I have a big problem. My Sony Xperia Pro-i is stuck in bootloop (soft bricked). USB debugging is not turned on and obviously I can not turn it on. The problem occurred due to a software update that failed due to low battery. I have already tried Xperia Companion and the software repair succeeded (at least that's what the software says). Unfortunately, after flashing with Xperia Companion, you only see the logo again instead of "your device is corrupted and cannot be trusted". The warning comes after about 5 times restart. I have also looked around with "Sony Mobile Flasher by Androxyde" to do the whole thing. I noticed that my device do not exist under devices in the programm. Now I am running out of ideas. I also don't understand why it still doesn't work after a successful reflash. Would be very grateful for suggestions!
xCyberbrain said:
Hello I have a big problem. My Sony Xperia Pro-i is stuck in bootloop (soft bricked). USB debugging is not turned on and obviously I can not turn it on. The problem occurred due to a software update that failed due to low battery. I have already tried Xperia Companion and the software repair succeeded (at least that's what the software says). Unfortunately, after flashing with Xperia Companion, you only see the logo again instead of "your device is corrupted and cannot be trusted". The warning comes after about 5 times restart. I have also looked around with "Sony Mobile Flasher by Androxyde" to do the whole thing. I noticed that my device do not exist under devices in the programm. Now I am running out of ideas. I also don't understand why it still doesn't work after a successful reflash. Would be very grateful for suggestions!
Click to expand...
Click to collapse
Did you try flashing using EMMA instead of that? Is the bootloader unlocked??
Get the it here...
https://developer.sony.com/develop/open-devices/get-started/flash-tool/download-flash-tool/
And here's the official guide to use it...
https://developer.sony.com/develop/open-devices/get-started/flash-tool/how-to-flash/
They are official resources so it's basically doing the Xperia Companion repair, but in full manual (hopefully to correct this)
ragu24 said:
Did you try flashing using EMMA instead of that? Is the bootloader unlocked??
Get the it here...
https://developer.sony.com/develop/open-devices/get-started/flash-tool/download-flash-tool/
And here's the official guide to use it...
https://developer.sony.com/develop/open-devices/get-started/flash-tool/how-to-flash/
They are official resources so it's basically doing the Xperia Companion repair, but in full manual (hopefully to correct this)
Click to expand...
Click to collapse
Hi!
Thanks for the response. EMMA didnt worked i get the error "Device is locked...". I Tryed flashing with "newflasher" what did work (But still in bootloop again with "your device is corrupted and cannot be trusted"). I heard that this can caused by the bootloader if its activated. Unfortunately im not very skilled at Software repairing. So im not sure how to check if the bootloader is activated and how i can enter it.
xCyberbrain said:
Hi!
Thanks for the response. EMMA didnt worked i get the error "Device is locked...". I Tryed flashing with "newflasher" what did work (But still in bootloop again with "your device is corrupted and cannot be trusted"). I heard that this can caused by the bootloader if its activated. Unfortunately im not very skilled at Software repairing. So im not sure how to check if the bootloader is activated and how i can enter it.
Click to expand...
Click to collapse
Sweet hell...
If the bootloader is unlocked, it won't generally relock unless prompted to - that's the good news
Bad news is that if it is in fact locked, it only reacts to officially signed firmware, and you should never never lock it while running anything modified (ROM) or rooted, since when it self contains, it will detect it's not 'officially signed' and **** the bed - AKA hard bricks itself
The boot message not showing the unlocked bootloader warning (The device cannot be checked for corruption blah blah blah) is rather concerning.
I'm curious if what caused this is running the Xperia companion app since that's the one that's generally used as the final step after you relock the bootloader - not sure if it reattempts locking it down once more before completing. This would be bad..
At the expense of losing all your data, have you tried a fastboot wipe? Maybe corrupted files could be causing this as well
I would nuke it then try reflashing again
Careful with those .ta files as well - they can ruin your day
ragu24 said:
Sweet hell...
If the bootloader is unlocked, it won't generally relock unless prompted to - that's the good news
Bad news is that if it is in fact locked, it only reacts to officially signed firmware, and you should never never lock it while running anything modified (ROM) or rooted, since when it self contains, it will detect it's not 'officially signed' and **** the bed - AKA hard bricks itself
The boot message not showing the unlocked bootloader warning (The device cannot be checked for corruption blah blah blah) is rather concerning.
I'm curious if what caused this is running the Xperia companion app since that's the one that's generally used as the final step after you relock the bootloader - not sure if it reattempts locking it down once more before completing. This would be bad..
At the expense of losing all your data, have you tried a fastboot wipe? Maybe corrupted files could be causing this as well
I would nuke it then try reflashing again
Careful with those .ta files as well - they can ruin your day
Click to expand...
Click to collapse
Well it's complicated....
So i cant do a fastboot wipe because "FAILED (remote: 'Erase is not allowed in Lock State')" im not sure about this error but i thought it means that the bootloader ist not unlocked and that is the case. But even if sony companion should still play a verified software on it or not? Or is it already a problem if unverified software has only been installed once on the device? Xperia companion app caused the error ("The device cannot be checked ...") before there was just the logo without warning.
xCyberbrain said:
Well it's complicated....
So i cant do a fastboot wipe because "FAILED (remote: 'Erase is not allowed in Lock State')" im not sure about this error but i thought it means that the bootloader ist not unlocked and that is the case. But even if sony companion should still play a verified software on it or not? Or is it already a problem if unverified software has only been installed once on the device? Xperia companion app caused the error ("The device cannot be checked ...") before there was just the logo without warning.
Click to expand...
Click to collapse
The fact you've flashed non standard/pure OEM software means nothing really - the issue comes upon relocking bootloader. When it relocks, it checks for integrity of the files, and it's got anything BUT the pure non modified as is software as per Sony's official releases, when it self checks for the signatures it won't succeed and will declare it as nom trustworthy/corrupted, and stop the boot. Basically what you've got. But again, unless the Xperia Companion app locked it, this should not be the case unless you manually did it
If the bootloader is locked tho, you cant reflash anything to address it, so it becomes a catch 22. Locking your door with the keys inside the house if you may.
Did you tried newflasher? And flash your firmware and erase data?
raven213 said:
Did you tried newflasher? And flash your firmware and erase data?
Click to expand...
Click to collapse
Yes I did unfortunately didn't helped either. Well maybe sony support helps.

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