First of all, I will start by mentioning that this is my third Touch Pro from Sprint and I just want to confirm something before I take back to the store.
Is there anyone else who updated to the newest official firmware and have problems with your video playback from your albums. I had some videos stored from my old phone on a sd, and when I try to play it on this phone, it would cause a lot of jagging, freezes, audio playing while video is not. I then recorded a video with the camcorder and when I went to play back, it did the same thing. The settings I have it in is in
-CIF 352x288
-MPEG4
If its the phone, then I'm glad because I can go get myself the Touch Pro 2 at the store for free.
Things to note,
-had no problem like this on the 2nd phone
-upgraded the firmware as soon as I got home with this phone
-been like this for a while, just never cared to get an answer until now
Any feedback to a similar problem or non-exsisting problem would be greatly appreciated.
Look, if your ultimate goal is to get a free TP2, then just tell them that the phone gets unholy hot or some defect from the phone itself (battery lasting less than half a day with moderate use, etc). Believe me that the TP from Sprint has a bunch of those... If you start going by software, believe me that they will find a way to either fix it or convince you that it can be fixed with an update...
were you getting a free tp2 due to these issues?? Because im having the same issues as well including that my battery gets extremely hot and will not charge
Gxtsoldier said:
were you getting a free tp2 due to these issues?? Because im having the same issues as well including that my battery gets extremely hot and will not charge
Click to expand...
Click to collapse
I'm curious about this myself. I was gonna get a Hero in a couple of months when my contract is up, but if I get a TP2, I might hold out for a little while.
There is a list somewhere that after a certain date, if your phone is with in the manufacture warranty of 1 year, and you have insurance of both types with sprint, you can switch out the phone to a list of 10 other phones, the TP2 and the hero being among those.
Still a sure answer on this would be great. Thanks egz on some insight. And gxt, you mean you are having problems with video playback too?
So I think I'll be going to the sprint store tomorrow, I'll let you guys know how it goes, unless I don't go that is.
Happy man said:
So I think I'll be going to the sprint store tomorrow, I'll let you guys know how it goes, unless I don't go that is.
Click to expand...
Click to collapse
im guessing you didnt go...?
Happy man said:
There is a list somewhere that after a certain date, if your phone is with in the manufacture warranty of 1 year, and you have insurance of both types with sprint, you can switch out the phone to a list of 10 other phones, the TP2 and the hero being among those.
Still a sure answer on this would be great. Thanks egz on some insight. And gxt, you mean you are having problems with video playback too?
Click to expand...
Click to collapse
What insurance do you have to have? Where is this list?
My 2nd tp just crapped out on me and insurance just sent me a "new" one.
sherm420 said:
What insurance do you have to have? Where is this list?
My 2nd tp just crapped out on me and insurance just sent me a "new" one.
Click to expand...
Click to collapse
to answer my own question...
http://slumz.boxden.com/f244/sprint-now-replacing-touch-pro-touch-pro-2-a-1295800/
im going to give this a shot.
Hello everybody(insert simpsons joke here), it looks like i finally went to the sprint store. After what seems like a lifetime ago, i told them the problems I had, they said they would do a hard reset, and to come back in an hour. An hour and a half later and I will be getting mnyself a touch pro 2 soon. Now the only bad part is that i need to call this store to find out when they would have any touch pro 2's in their warehouses. So at least for now, I am assed out, oh and forgive me if this comes off as bad grammer, I am typing this from my touch pro 1, the screen is too small.
Related
Hey guys, I just got my touch pro last week and now the keyboard wont work. No drops or water damage. It wont light up or anything. I dont want to have to go back to the sprint store, so if u guys have any suggestions that would be awesome. Thanks.
Sorry
I hate to be the bearer of bad news, but I had the same thing happen to me. I spent probably a combined total of 8 hours on the phone with different people before I got any kind of solution. I couldn't find anything online. I was out of the initial Sprint Warranty. So Sprint said, sorry, you're gonna have to pay for a whole new device. That wouldn't work, the device was just 3 months old. So I called HTC, and at first they said there was nothing they could do either, until I talked to one person who forwarded me to PCD. They were able to fix it, for free under warranty, they replaced some RFID tag (IDK what that meant, it was in this checklist of tests they sent back) and sent the phone back. All I had to pay was shipping to their Repairs center. The bad thing was, it took them 3 weeks to work on it (only 4 days were shipping there and back). I hope I have been helpful, and I am sorry about the bad news. I know the feeling.
Hey, i had the same problem but i went to sprint and change my device, the new one works perfect, my advice go back and change it.
Bigswigg said:
Hey guys, I just got my touch pro last week and now the keyboard wont work. No drops or water damage. It wont light up or anything. I dont want to have to go back to the sprint store, so if u guys have any suggestions that would be awesome. Thanks.
Click to expand...
Click to collapse
i had the same problem i went to sprint and change my device, the new one works perfect, so my advice go back to the store and replace it for a new one, take care......
Not much but maybe
Had one that same thing happened. Performed hard reset and corrected it maybe temp fix though but it worked so far about a week of good use so far.
I had the same thing on my Verizon Pro, what I found was (I took mine apart) was that the cable had came loose from it's connector, I just had to reseat it and works perfect. By the way I bought it that way (got a great deal because it didn't work).
kilroy1stcav said:
I had the same thing on my Verizon Pro, what I found was (I took mine apart) was that the cable had came loose from it's connector, I just had to reseat it and works perfect. By the way I bought it that way (got a great deal because it didn't work).
Click to expand...
Click to collapse
I have the same keyboard problem...it doesn't work most of the time, but once in a blue moon it will....the keyboard lights come on, but no input from keys work....so is that still a connector issue you think? Did you keyboard backlight come on?
2nd question: How do I open my TP?
Thanks.
Here's a link with the Touch Pro teardown, thanks to BigDiesel07 @ PPCGeeks. Hope this helps a bit...
http://forum.ppcgeeks.com/showthread.php?t=49932&highlight=teardown+touch+pro
G00gle26 said:
I have the same keyboard problem...it doesn't work most of the time, but once in a blue moon it will....the keyboard lights come on, but no input from keys work....so is that still a connector issue you think? Did you keyboard backlight come on?
2nd question: How do I open my TP?
Thanks.
Click to expand...
Click to collapse
I am not sure if my keys lite up or not, it has been a while, but it sounds to me like a possible connection issue with it being intermittent.
happened to me twice hopefully tp2 fixes this little issue.
same problem!!! just go to sprint, they can fix the problem... "they changed my keyboard"!!!
yah me too, i took my touch pro back to Sprint and they changed the whole touch screen part of the phone for me in 45 mins and for some reason that fixed the keyboard as well, so i guess the problem is in the touch-screen part of the phone, not the keyboard itself
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
zKnuckles said:
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
Click to expand...
Click to collapse
Genius! However, i am not. Your solution worked, however i fear it may be a temporary solution? I want to get this fixed while under warranty and dumb ol' me fixing it, well, now i won't have anything to show the sprint store
zKnuckles said:
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
Click to expand...
Click to collapse
this worked for me! thanks!!! I was getting ready to open up the phone or go to the sprint store. You the man.
this is a very common problem because this also hppened to me.
the represenstative told me that putting on 3rd party software can help the keyboard going out
USAF22 said:
I hate to be the bearer of bad news, but I had the same thing happen to me. I spent probably a combined total of 8 hours on the phone with different people before I got any kind of solution. I couldn't find anything online. I was out of the initial Sprint Warranty. So Sprint said, sorry, you're gonna have to pay for a whole new device. That wouldn't work, the device was just 3 months old. So I called HTC, and at first they said there was nothing they could do either, until I talked to one person who forwarded me to PCD. They were able to fix it, for free under warranty, they replaced some RFID tag (IDK what that meant, it was in this checklist of tests they sent back) and sent the phone back. All I had to pay was shipping to their Repairs center. The bad thing was, it took them 3 weeks to work on it (only 4 days were shipping there and back). I hope I have been helpful, and I am sorry about the bad news. I know the feeling.
Click to expand...
Click to collapse
go to your phone carrier.
demand a NIB replacement. (new in box)
it states in the manufacturing warranty that you get a NIB replacement for the keyboard. it's a known problem, tell them to call the tech department or htc tech support and they will tell the rep the same thing.
Don't leave without a NEW replacement.
Don't take a refurb(mailed out) replacement.
throwback1718 said:
this is a very common problem because this also hppened to me.
the represenstative told me that putting on 3rd party software can help the keyboard going out
Click to expand...
Click to collapse
hahahahahha.
I call BS on that one. lol.
I did it... removed bat', piched key b'. it now works... eeeeeeeeyesss
Got a 0 hour touch pro less than 2months, keyboard started lagging since 2 weeks ago, then extra spaces and duplicate letters and finally died after a charging session in a hot weather day.
Removed battery and press spacebar top and bottom very hard to resit the keyboard connector fixed the issue.
Same happened to me on my Alltel CDMA Touch Pro after having owned it for about 4 weeks. It would also not shut off the screen backlight. Was very odd. Luckily, my Alltel store is literally across the alley from my house, so I ran a full backup using Sprite Backup, walked over there, and they swapped it out for a new phone within 10 minutes. Took me another 45 minutes to restore the backup, but wasn't nearly as bad as sending it away for several weeks to be repaired.
Hey Guys,
Just curious to see if anyone else is in the same situation. My first Eris was ok for a few months, but began to slow down and the touchscreen wasn't working well, so VZW shipped me a replacement. Immediately after swapping, the replacement's touchscreen was unresponsive, so I had another one shipped out, and I got it Monday. That phone is the one I have now, and it keeps overheating and dying within three hours. Replacement #4 comes on Friday.
At this point, I'm sick of these things. A phone should just work. I know the Eris was the lower-end model, but at the time it was all I could get. Today when speaking to the girl she did mention that I could purchase another 'like-new' phone, though I'd have to pay for it. The original Motorola Droid was the most expensive at $289.00. Has anyone had enough issues with this phone to get them to send you a new phone for free? I don't want to overpay for a replacement model that's already been used. My warranty expires soon as well, so I need to resolve the issue fast. I've seen success stories of some people getting new Incredibles sent to them, can any of you share how? I'd like to think that Eris #4 will work, but I'm skeptical at this point. Apparently Verizon's 'rigorous re-certification process' isn't so rigorous after all. It would be cheaper to switch networks and get a new Android phone, but it's not an option because I'm on a plan with my family.
Thanks!
Just call them and when they offer to send you another eris, tell them you simply dpnt want another eris because all the others didn't work. Keep at them, get a little angry, threaten to leave the network, and if all else fails, ask to speak to a supervisor.
Sent from my Motorola Droid 2 with Squidly 2.3.20
I think I got the only good one
Going on 10 months with the same Eris. And I have beat the hell out of it. Broke the digitizer and performed open-eris surgery.
My wife's Eris had a bad trackball after 6 months. VZW replaced and has been good ever since.
Sent from my CELB_3.7 ERIS using XDA App
Only issue is the trackball for me, and if i push down to the bottom right of it the TB works fine. Other than that, she has been a champ.
11 months for me, though mine has started to act very strange and has stopped doing some things.
Sent from my Tazz Vanilla
Well, I called Verizon today because the GPS module must have been bad. It was their signal that something was wrong when I couldn't boot the phone into safe mode, so I should be getting my Incredible tomorrow! It's been good guys... sort of lol
I have had the phone since November last year and beat the living hell out of it and it still works, I have a 4 and 2yo at home and they love to play with daddy's phone
newell23 said:
I have had the phone since November last year and beat the living hell out of it and it still works, I have a 4 and 2yo at home and they love to play with daddy's phone
Click to expand...
Click to collapse
Same boat here. Got it day one and its still awesome. Didnt root til july cause i be scared, lol. My kids love playing games and looking at photos. Im glad i didnt jump ship and get a fascinate. As long as we have ppl like Punk Kaos and others putting out awesome roms ill stay with the eris!!!!! KGB!!!!!
i'm surprised they're still replacing erises with erises. You'd think they'd run out and have to give dincs out instead.
As long as there's Windex, there'll be "new" old Eris's!
wierdo124 said:
i'm surprised they're still replacing erises with erises. You'd think they'd run out and have to give dincs out instead.
Click to expand...
Click to collapse
So am I. It took a lot of pushing for me to get them to give me an Incredible. Like I said, the fact my Eris didn't go into safe mode helped, but also the first rep I got just simply didn't want to deal with me, so instead of forwarding me to their supervisor they bounced me to another rep. I actually wasn't angry with them at all - I was being downright polite.
gehrc said:
So am I. It took a lot of pushing for me to get them to give me an Incredible. Like I said, the fact my Eris didn't go into safe mode helped, but also the first rep I got just simply didn't want to deal with me, so instead of forwarding me to their supervisor they bounced me to another rep. I actually wasn't angry with them at all - I was being downright polite.
Click to expand...
Click to collapse
Same, that is the key! Be polite to the rep, but be pissed at the phone. Also, if you dont need to send your eris back, (I didn't as they just offered me an early upgrade), be sure to send it in for the 132 credit!
mech_egr said:
Same, that is the key! Be polite to the rep, but be pissed at the phone. Also, if you dont need to send your eris back, (I didn't as they just offered me an early upgrade), be sure to send it in for the 132 credit!
Click to expand...
Click to collapse
That is a good point. Remember you are talking to a human and you can voice being upset without being rude. That goes a long way
im currently having issues with my panel. checking out multiple threads i finally come to a conclusion... my screen is giving out. there is a certain area where if pressed, i hear the screen creek a bit and i feel it dip in. im assuming this is the cause of my touch screen not responding in certain areas, because its not grounded all the way around. my dilemma is this:
1) its not that bad, so i could just use it till it gets worse
2) get a replacement for my phone
my issue with 2 is that im gonna get a refurbished phone.... ive always had issues with refurbs. i used to work for verizon and once people got a refurb, it was over. they couldnt get a working phone at all after that. a little help or insight on other possible options would be very helpful. thanks in advance guys!
th3_g00b said:
im currently having issues with my panel. checking out multiple threads i finally come to a conclusion... my screen is giving out. there is a certain area where if pressed, i hear the screen creek a bit and i feel it dip in. im assuming this is the cause of my touch screen not responding in certain areas, because its not grounded all the way around. my dilemma is this:
1) its not that bad, so i could just use it till it gets worse
2) get a replacement for my phone
my issue with 2 is that im gonna get a refurbished phone.... ive always had issues with refurbs. i used to work for verizon and once people got a refurb, it was over. they couldnt get a working phone at all after that. a little help or insight on other possible options would be very helpful. thanks in advance guys!
Click to expand...
Click to collapse
If you decide to keep your phone, you can either have a cell phone shop fix it for you. You are looking around $100 - $140.
If you decide to fix it yourself, a screen kit goes online for around $30 - $50. That and if you've ever worked on a pc(preferably laptops), then this will just be like working on a smaller version. There are how to guides online as well as youtube videos.
Also, I heard from another member who's having their phone replaced that Verizon/Asurion are out of stock on Thunderbolts and will issue a comperable model(probably a charge or revolution).
voxigenboy said:
If you decide to keep your phone, you can either have a cell phone shop fix it for you. You are looking around $100 - $140.
If you decide to fix it yourself, a screen kit goes online for around $30 - $50. That and if you've ever worked on a pc(preferably laptops), then this will just be like working on a smaller version. There are how to guides online as well as youtube videos.
Also, I heard from another member who's having their phone replaced that Verizon/Asurion are out of stock on Thunderbolts and will issue a comperable model(probably a charge or revolution).
Click to expand...
Click to collapse
thanks for the input...id rather just fix it myself or get it fixed at a shop...
NO WAY would i EVER touch a REVO or a Charge... bleh!
when i used to have sprint, they said they did screen replacements. anyone know if verizon service centers do the same?
My first EVO that I bought on launch day was having some issues. Sense reloading, WiFi not disconnecting after I left my house, 3g sucked, battery life wasn't the greatest, and just seemed laggy. The guys at best buy tried argueing with me and said to reproduce the issues. I was able to show them the 3g connection and my WiFi issue. The guys tried telling me the WiFi was because the phone will automatically connect to all open access points. This is where we started to argue for a minute or two. I told them that was BS, we argued for a few seconds then I cut him off and asked, "Are u going to honor your return policy or what?" I hate it when Best Buy employees try to act that they know everything.
Anyways, the second EVO is running great. WiFi acts normal, way less lag, battery has gone for 2 full days without being charged and moderate use. And sense hasn't reloaded one time yet. Im really glad I traded it out for another instead of just returning. I'm going to give it one more week before I root. I'm missing my apps from my OG EVO.
sminker said:
My first EVO that I bought on launch day was having some issues. Sense reloading, WiFi not disconnecting after I left my house, 3g sucked, battery life wasn't the greatest, and just seemed laggy. The guys at best buy tried argueing with me and said to reproduce the issues. I was able to show them the 3g connection and my WiFi issue. The guys tried telling me the WiFi was because the phone will automatically connect to all open access points. This is where we started to argue for a minute or two. I told them that was BS, we argued for a few seconds then I cut him off and asked, "Are u going to honor your return policy or what?" I hate it when Best Buy employees try to act that they know everything.
Anyways, the second EVO is running great. WiFi acts normal, way less lag, battery has gone for 2 full days without being charged and moderate use. And sense hasn't reloaded one time yet. Im really glad I traded it out for another instead of just returning. I'm going to give it one more week before I root. I'm missing my apps from my OG EVO.
Click to expand...
Click to collapse
thats whats up man! im in the same boat my 3g sux my wifi act's funny.. same problem u were having.. seems to go away then comes back?? i dont kno what to do.. i quess if it keeps up im gona bring it to the sprint store.. my luck the problems wont happen while im at the damm store!!!
evo401 said:
thats whats up man! im in the same boat my 3g sux my wifi act's funny.. same problem u were having.. seems to go away then comes back?? i dont kno what to do.. i quess if it keeps up im gona bring it to the sprint store.. my luck the problems wont happen while im at the damm store!!!
Click to expand...
Click to collapse
Best Buy isn't that bad about returns, Sprint on the other hand Good luck
Anything that marks this phone as a second revision to the initial? Anything on the box, like Rev. 2 or Rev. B?
darkfire23 said:
Anything that marks this phone as a second revision to the initial? Anything on the box, like Rev. 2 or Rev. B?
Click to expand...
Click to collapse
The hardware revision in the settings is the same. I'll check the box tomorrow.
evo401 said:
thats whats up man! im in the same boat my 3g sux my wifi act's funny.. same problem u were having.. seems to go away then comes back?? i dont kno what to do.. i quess if it keeps up im gona bring it to the sprint store.. my luck the problems wont happen while im at the damm store!!!
Click to expand...
Click to collapse
HTC has a built in feature called SmartSync, which disables data after a period of non-use for deep sleep. If you check the dev threads, there's a fix for it, but it requires some smali editing. Some of the more recent roms have it built in. So the whole WiFi/3G disconnect thing is actually a feature believe it or not...lol
I believe I am lucky. Even though there are the multitasking issued, which everyone has, my EVO has never done the loading sense home screen thing... And I run some memory hoggin apps. Grindr, last.fm, maps, xda, browser, mail. Never had the reload show up yet.
Sent from my EVO using XDA
sminker said:
I'm going to give it one more week before I root. I'm missing my apps from my OG EVO.
Click to expand...
Click to collapse
What apps, do tell
Sent from my EVO using XDA
im having the light leak issue also.
also the sticker i had was black, like some generic sticker placed over the small clear one that was probably broken already.
i may have been sold one that someone returned. mf's
question: do i have to go to the same store i bought it at to exchange it?
I understand your pain dealing with people that are less knowledgeable than you (a Sprint rep tried to tell me that the SD card on my phone could be what was causing the reception issues if the card was 32gigs, no joke). However, try to understand that most of the time these people are just following instructions set forth by their employers. When things usually start to escalate like that, stay polite and ask for a manager. Believe me, it works better.
Anyway, I'm glad you got a non-defective phone and can start to enjoy it
shook187 said:
Best Buy isn't that bad about returns, Sprint on the other hand Good luck
Click to expand...
Click to collapse
I exchanged my first EVO LTO for frequent reboots at a Sprint Corporate store, 2nd one perfect!
On my third LTE. Should have kept the first one. Hope the new shipment BB gets is better than the ones they had last week.
First LTE: Dust under glass and slight light leakage
Second: Pixel stuck in on position and screen has the flex/ripple issue when under medium pressure
Third: Has flex/ripple issue as well and wifi on this one and 3 G has been worse than the first two
Next shipment comes in Friday. Crossing my fingers for a GOOD one!
My first was light leakage and second was ripple and all I can find around here all have the ripple, hope this goes away in the upcoming batches...
Sent from my PC36100 using xda premium
cjrdriven said:
On my third LTE. Should have kept the first one. Hope the new shipment BB gets is better than the ones they had last week.
First LTE: Dust under glass and slight light leakage
Second: Pixel stuck in on position and screen has the flex/ripple issue when under medium pressure
Third: Has flex/ripple issue as well and wifi on this one and 3 G has been worse than the first two
Next shipment comes in Friday. Crossing my fingers for a GOOD one!
Click to expand...
Click to collapse
Omg I would switch to another phone after the first one Wtf is wrong with you guys. There are more superior phones oops did I just say that yes I did.
I had to return my first one as well. I was not getting calls txt or voice mails. Data worked find but nothing else.
exchanged it at best buy, and all my messages came through right away.
I suspect that it was not a phone issue but an activation issue.
jbadboy2007 said:
Omg I would switch to another phone after the first one Wtf is wrong with you guys. There are more superior phones oops did I just say that yes I did.
Click to expand...
Click to collapse
You mean like the Galaxy S3, the phone that will have zero problems on launch day? Good luck. My first Evo had a bad pixel, and I am waiting on the replacement. I was going to get the SG3 instead, but after reading the UK SG3 threads, there are a lot of issues. I decided that the Evo is best for me. Whether it is superior or not is subjective.
Yeah, as stated above, it will have issues. Hell, go to the S3 forums here at xda and review the complaints of various folks.
In the end, my EVO is imperfect, but as usual with HTC, software updates will fix these annoyances, so I'll be patient.
darkfire23 said:
Yeah, as stated above, it will have issues. Hell, go to the S3 forums here at xda and review the complaints of various folks.
In the end, my EVO is imperfect, but as usual with HTC, software updates will fix these annoyances, so I'll be patient.
Click to expand...
Click to collapse
I'm guessing you didn't have their Touch Pro? I went Samsung after that. That being said I will never buy another Samsung phone, they don't support their phones for ****. I'm with you though I'll take the minor data drops and wait out HTC patches and the much stronger dev support system..
Sent from my EVO using xda premium
It is amazing to have the chance to compare two different phones. I ended up unfortunately having that experience after I dropped my brand new EVO LTE in the toilet. My first phone I noticed that it didn't auto dock on my car dock even with the option turned on.
Haven't tried the camera on the new phone but old phone seemed like it didn't take sharp pictures like I was expecting but ones that were more out of focus than really blurry.
sivarticus85 said:
HTC has a built in feature called SmartSync, which disables data after a period of non-use for deep sleep. If you check the dev threads, there's a fix for it, but it requires some smali editing. Some of the more recent roms have it built in. So the whole WiFi/3G disconnect thing is actually a feature believe it or not...lol
Click to expand...
Click to collapse
Which roms have this built in? I returned my EVO recently and my new phone has the same wifi problems. I would like to try a rom before returning the phone again.
Sent from my EVO using xda premium
I ended up talking to a phone tester that works for LG here in San Diego. She's from South Korea, she deals directly with corporate in Seoul and translates for them. I told her my V10 is a glitchy freakhouse and that it was all her fault.
She said they know that a certain percentage of the phones are defective with overheating, GPS failure and other issues. She didnt tell me what percentage though so not sure how wide reaching this is. I realize that missing fact makes this a little less valuable info but I thought it was interesting enough to share.
No product is perfect. I've dodge most of the issues I see here in the forum, only heating issue I had was trying the set up a email with Exchange server.
Like you said a number would be interesting. Did she indicate it was a hardware or software issue?
jbraft said:
Like you said a number would be interesting. Did she indicate it was a hardware or software issue?
Click to expand...
Click to collapse
Don't even fall for that crap.
I am with my third V10, all of them with dead píxels and screen issues...LG quality control is a joke.
jbraft said:
No product is perfect. I've dodge most of the issues I see here in the forum, only heating issue I had was trying the set up a email with Exchange server.
Like you said a number would be interesting. Did she indicate it was a hardware or software issue?
Click to expand...
Click to collapse
She didnt and wouldnt know and I'll tell you why. She explained their process. The testers just sit in an office and play with the phones, they dont use them in their daily lives. Then they send all issues to LG R&D who are supposed to diagnose and fix the issues.
Maybe they have other people doing more in-depth desting, I dont know but she is a contract employee of LG.
Visa Declined said:
Don't even fall for that crap.
Click to expand...
Click to collapse
I'm not sure what your intention is here but if we dont bring things like this to light then we're not doing anything to help all the people who are getting bad GPS, dead pixels, etc. that is screwing up their daily lives and causing a ton of hassle. I'm not an activist but I'm also not going to completely ignore it when this phone got me all excited, cost me $700 and then turned out to screw up my week and waste a bunch of my time.
arman3986 said:
I am with my third V10, all of them with dead píxels and screen issues...LG quality control is a joke.
Click to expand...
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Yup, I agree. I'm going to return the one I have today or tomorrow. I want this phone to work so bad. I might try a new one, one more time.
Yea, not sure if its true but I have read in many forums how phones don't work properly out of the box and most were fixed by doing a reset on the phone. The first V10 I had was great except for WiFi. I get over 100 Mbps at home and every device gets the same speed. However, the V10 was reaching 10 Mbps...after the reset it worked great and speed was up. I did end up exchanging for a new one (just to make sure I had a good phone, why I got to do a reset to fix a new phone) and the new V10 is great, out of the box. I get GPS lock quick, great WiFi and no lag.
Apache0c said:
She didnt and wouldnt know and I'll tell you why. She explained their process. The testers just sit in an office and play with the phones, they dont use them in their daily lives. Then they send all issues to LG R&D who are supposed to diagnose and fix the issues.
Maybe they have other people doing more in-depth desting, I dont know but she is a contract employee of LG.
I'm not sure what your intention is here but if we dont bring things like this to light then we're not doing anything to help all the people who are getting bad GPS, dead pixels, etc. that is screwing up their daily lives and causing a ton of hassle. I'm not an activist but I'm also not going to completely ignore it when this phone got me all excited, cost me $700 and then turned out to screw up my week and waste a bunch of my time.
Yup, I agree. I'm going to return the one I have today or tomorrow. I want this phone to work so bad. I might try a new one, one more time.
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Since english is not my primary language I will do an extraordinary effort to do this...I've passed for 4 V10's already. I was waiting by 9.00am October the 30th to get this wonderful device LG announced that hit every single check mark that I always wanted in a smartphone. My first impressions should've sufficed cause the first one they brought was scratched out of the box, yes, the metal bands were scratched, so obviously I asked for another and that one was ok at least on he outside.
After less than a month I started to notice some weird behavior when displaying some content with the brightness maxed to 100%...dead pixels everywhere( I made a post). I exchanged that unit to and to make the story short I am with my 4th V10(counting the scratched one) and this one has "only" one dead pixel(or an array cause I don't think we can spot one pixel on this devices with our bare eyes) with no other issues so am keeping it fighting my OCD every time I think about it. I don't want to call T-Mo again and put another exchange request cause I know it will come with dead pixels and/or other more problematic issues.
LG quality control is a joke, at this price point dead pixels policy should be 0.
http://forum.xda-developers.com/lg-v10/help/how-lg-t3264290/page2
http://forum.xda-developers.com/lg-v10/help/dead-pixels-everywhere-t3263826
i have a lot of dead pixels and experiencing image retention issues. can someone help me? i dont know what to do.
Same here.
I have around 8 dead pixels on my phone, and my phone has guaranty but after contacting with guaranty they said only can repair and replace my phone lcd with another one.
SHAME ON YOU LG ???
I only see people complaining about phones bought from USA operators/stores, none bought on Amazon or other countries, I wonder
I bought my v10 on launch from vzw. No issues since day 1. Everything is spot on including the fingerprint sensor.
Sent from my VS990 using Tapatalk
in99flames said:
I bought my v10 on launch from vzw. No issues since day 1. Everything is spot on including the fingerprint sensor.
Sent from my VS990 using Tapatalk
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I suspect most of the "complaints" are propaganda from the competition
For complaints. Try a different brand if your not happy with LG. Make both you and LG happy, and move on.
I have had my V10 since December (from T-Mobile). Initially no problems to report, but the image retention issue has become progressively worse (as I type this, the image of this site is being temporarily "burned in"), and the GPS has only recently been failing to connect for navigation. my father also got a V10 the same day, but does not report these issues. User activity may be leading to a faster declining lifespan of phone, but both phones have had a drastic increase in overheating since receiving the Marshmallow update, which may be playing a role in the even greater descent into decomposition.
I've been a big fan of LG phones for years, but the V10 may not be able to keep up with the demand (I'm 19, so like most millennials, I use my phone constantly-possibly why I have this issue)
So my LG V10 has been perfect from day one. Now lets assume that every post on this thread is factual.
Then all we can do is say sorry it was you that got the bad phone, if you add all the posts here it's still less the half a percent bad phones, that's a pretty good number.