Ever Since i flashed Ciaox's Open Optimus 2.202 the power button is not functioning properly.
I have to press it for like 20 sec to get a power menu and sometimes i won't get it at all.So i have to retry its very annoying.Even the screen wouldn't turnoff from a single click.
I thought there might be some problem with ciax's Gb rom but no i was wrong the problem persists even with GB 2.3.3 Official ROM ,it is very irritating to say the least.
This problem started after i first installed Miks Cm7 it was negligible back then but now it is horrible.
Anyone else facing this problem?
Your help is in the LG service center where they can change the faulty button.
ive been having this problem too but i dunno if its cuz of rom or the fact that i have it for 8 months and something ...ive been thinking about opening my phone up and see whats what...but as i read ure post i might consider going back to stock rom just to try and see if the buttons are working correctly but until then i might grow about 30 cm of nails ^_^ ahaha... im too lazy goddamit
I have this phone since 2months only,it is pretty new...some one mentioned that there is a bug in Mik's Cm7 that causes this issue.To take to to the service centre i have to go back to the stock ROM .. flash oldbaseband ectra ectra..long process
razorxcd said:
I have this phone since 2months only,it is pretty new...some one mentioned that there is a bug in Mik's Cm7 that causes this issue.To take to to the service centre i have to go back to the stock ROM .. flash oldbaseband ectra ectra..long process
Click to expand...
Click to collapse
WAIT. Ciaox has a button remapper u can use. I mapped power to search. But that depends whether u use the search button.
Sent from my LG-P500 using XDA Premium App
teddybig said:
WAIT. Ciaox has a button remapper u can use. I mapped power to search. But that depends whether u use the search button.
Sent from my LG-P500 using XDA Premium App
Click to expand...
Click to collapse
Yeah but how do i switch off the phone if the power button is mapped to search?
razorxcd said:
Yeah but how do i switch off the phone if the power button is mapped to search?
Click to expand...
Click to collapse
Press and hold it? But you can't turn it on when off...
Sent from my LG-P500 using XDA Premium App
^ so what is the use? the problem is i to have press the power button for a long time to get the shutdown menu... it doesn't appear sometimes and to turn it on i have to struggle with it
Christ. Either fix your lame fingers in case the problem is there, or take the phone for repair. What is the problem with that?
dr.notor said:
Christ. Either fix your lame fingers in case the problem is there, or take the phone for repair. What is the problem with that?
Click to expand...
Click to collapse
Thats a GB source bug
Sent from my LG-P500 using XDA Premium App
DJoptimus-One said:
Thats a GB source bug
Click to expand...
Click to collapse
The lame fingers? Did not know I could patch them... This worked just fine on v20a and v20g, sorry, do not intend to flash any others ATM. Also kinda missed the flood of complaints about people unable to turn off their phone with GB on LG FB pages. Must be a well hidden bug for sure.
dr.notor said:
Christ. Either fix your lame fingers in case the problem is there, or take the phone for repair. What is the problem with that?
Click to expand...
Click to collapse
Lame fingers eh? you love bashing people around you,don't you?
Anyways,my fingers are intact i am pretty much sure its either the GB bug or phone's fault, i just wanted to know which one out of the two.... Doctor
DJoptimus-One said:
Thats a GB source bug
Sent from my LG-P500 using XDA Premium App
Click to expand...
Click to collapse
Umhmm, then i'll go back and see whats what.. if it prevails then i have no choice other than going back to the LG service center..
Related
anybody else excited for a camera-wake mod? hopefully we get root soon. and hopefully a fine xda dev will put something together for us.
I was thinking about that too would be real nice but I would hate to lose the ability to launch the camera w it. So if its possible to wake device and still be able to launch camera once in I'm all for it
Sent from my PG86100 using XDA Premium App
hshshawn said:
I was thinking about that too would be real nice but I would hate to lose the ability to launch the camera w it. So if its possible to wake device and still be able to launch camera once in I'm all for it
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
well on the original evo i believe they had the ability to use the volume keys to wake and still retain the ability to change the volume as well so hopefully its possible. also, i was just thinking, the camera button has multiple stages. there is a slight press and a full press that could be tinkered with.
hshshawn said:
but I would hate to lose the ability to launch the camera w it.
Click to expand...
Click to collapse
wait, your camera button currently activates the camera app?
ayman86 said:
wait, your camera button currently activates the camera app?
Click to expand...
Click to collapse
Yes... Just hold it all the way down and voila
Sent From My "Desperate For Root" 3VO...
dxtyle said:
Yes... Just hold it all the way down and voila
Sent From My "Desperate For Root" 3VO...
Click to expand...
Click to collapse
lol. i knew this from the beginning but it never worked. i just didnt hold down on it long enough. lol. i thought for a second it was defective.
Well, I'll be... I too, did not hold it down long enough. Here I was, thinking it was stupid that they didn't have the camera button activate the camera...
Jye75 said:
Well, I'll be... I too, did not hold it down long enough. Here I was, thinking it was stupid that they didn't have the camera button activate the camera...
Click to expand...
Click to collapse
don't doubt the THC
It doesn't just pop out this little thing it turns the phone on
.this when I use 2.3 gingerbread from cyanogenmod.how can I fix this
are you talking about why your phone turns on while charging?
thats supposed to happen if you are using cyanogenmod
Yes I don't want that can you change
Nobody is gonna do that cause mik says its unnecessary .. lets just appreciate what he have done for us and forget about the minor thing.
Sent from my LG-P500
its franco kernel bug...
ccdreadcc said:
its franco kernel bug...
Click to expand...
Click to collapse
When my phone was stock it did this too. So its a LG thing?
Sent from my LG-P500 using XDA App
Feeshie said:
When my phone was stock it did this too. So its a LG thing?
Sent from my LG-P500 using XDA App
Click to expand...
Click to collapse
probably. i mean, theres gotta be something that tells you when your phone is done charging (since we dont have blinking lights or any other thing that could tell you)
sweetnsour said:
(since we dont have blinking lights or any other thing that could tell you)
Click to expand...
Click to collapse
Excellent point. Never thought of that.
every phone turns ON when you put it for charge (even in off state)
I noticed that every time I select the power off option from CWM my phone turns back on in like 10 seconds. Anyone else got this?
Sent from my Super Galaxy Ace using XDA.
Which CWM ?
This was sent from a Galaxy Ace. Problem?
I get that everytime, never minded. Happens to me with both cwm4 and cwm5 on stock KP3, ddqk8 and stock based roms. Never tried doing it on cm based roms.
yeah, happen to me too.
I'm using this version of CWM.
http://forum.xda-developers.com/showpost.php?p=18178563&postcount=13
MicroLizard said:
yeah, happen to me too.
I'm using this version of CWM.
http://forum.xda-developers.com/showpost.php?p=18178563&postcount=13
Click to expand...
Click to collapse
Yeah, that's the same version I'm using.
Yeah...its annoying. I remove the battery.
Sent from my GT-S5830 using XDA
008bond said:
Yeah...its annoying. I remove the battery.
Sent from my GT-S5830 using XDA
Click to expand...
Click to collapse
Me tooo
Sent from my GT-S5830 using Tapatalk 2
Im sure that's a kernel issue
Sent from my Nexus S using xda premium
scoffyburito said:
Im sure that's a kernel issue
Sent from my Nexus S using xda premium
Click to expand...
Click to collapse
Umm... no. Its not. For it to happen to a lot of people on different roms and kernels? You really think its a kernel issue?
It's probably an issue with cwm and it's also probably related to the type of kernel. To say the truth, I don't think it's that big a deal. It has posed no real problems to me when flashing, and if anything, removing the battery will do the trick. A minor inconvenience in an otherwise perfect tool.
yes, i encountered this issue too. I wonder how to turn off phone from recovery without take out battery
But NOT big deal for me
dxppxd said:
It's probably an issue with cwm and it's also probably related to the type of kernel. To say the truth, I don't think it's that big a deal. It has posed no real problems to me when flashing, and if anything, removing the battery will do the trick. A minor inconvenience in an otherwise perfect tool.
Click to expand...
Click to collapse
Its not a big deal, but its annoying. You'll have to wait till your phone boots to be able to turn it off. Taking off the case, then taking off the battery cover and taking out the battery is a lot of work to just turn your phone off.
SuperAce609 said:
Its not a big deal, but its annoying. You'll have to wait till your phone boots to be able to turn it off. Taking off the case, then taking off the battery cover and taking out the battery is a lot of work to just turn your phone off.
Click to expand...
Click to collapse
You are completely right. However, it's a free tool.
I mean, even the stock Samsung firmware gives Fc and issues every now and then and they do get paid by us users (both on acquisition and through Google adds, and free marketing data)
SuperAce609 said:
Umm... no. Its not. For it to happen to a lot of people on different roms and kernels? You really think its a kernel issue?
Click to expand...
Click to collapse
Same thing happened to a few people when they turned off their phone while charging and it turned back on. Meh it was worth a shot
Sent from my Nexus S using xda premium
A tip, when this happens to my gio I just hold the power button till it shuts off .
Sent from my GT-Si9300 using Tapatalk
(Frank) said:
A tip, when this happens to my gio I just hold the power button till it shuts off .
Sent from my GT-Si9300 using Tapatalk
Click to expand...
Click to collapse
Not on the Ace. If you hold the power button, it'll reboot and not power off.
me too
it happens to me on the official CWM 4.0.0.9
I am not sure this was posted or not, however if it has, please point me to the right direction as I am not able to find it.
Situation:-
Using the phone as per normal. It auto lock or manual lock it. Wanna unlock/wake up the phone it doesnt. This happened once in awhile not sure when as unable to determine the cause as sometimes running a game and I lock it and sometimes lock it without running anything i.e. back to home. To wake up, I reboot the phone by long pressing on/off button. Was using CheckRom ICS... And at one occurance the phone really died on me and unable to reboot no matter what I did. Sent in to SC and got back a new Motherboard.
Now it is happening again. Now in JB 4.1.2 (OmegaRom). The phone just fell in to a deep sleep and cant wake up unless I reboot the phone. I hope I dont get the forever slumber/sudden death situation again.
Anyone can give guidance or advise on how to check what is the matter or anyone having the same experience?
Flash back to stock and check if it occurs. If it does use triangle away and send it back in mate
Sent from my GT-I9300 using XDA Premium HD app
firstknightfirst said:
I am not sure this was posted or not, however if it has, please point me to the right direction as I am not able to find it.
Situation:-
Using the phone as per normal. It auto lock or manual lock it. Wanna unlock/wake up the phone it doesnt. This happened once in awhile not sure when as unable to determine the cause as sometimes running a game and I lock it and sometimes lock it without running anything i.e. back to home. To wake up, I reboot the phone by long pressing on/off button. Was using CheckRom ICS... And at one occurance the phone really died on me and unable to reboot no matter what I did. Sent in to SC and got back a new Motherboard.
Now it is happening again. Now in JB 4.1.2 (OmegaRom). The phone just fell in to a deep sleep and cant wake up unless I reboot the phone. I hope I dont get the forever slumber/sudden death situation again.
Anyone can give guidance or advise on how to check what is the matter or anyone having the same experience?
Click to expand...
Click to collapse
I am experiencing exactly the same thing , so unrooted and back on stock ics now and even that doesn't seem stable...planning to sell it off next week... desperately hoping it doesn't slìp into deep slumber when I am selling it...
Sent from my GT-I9300 using xda premium
tommy2601 said:
I am experiencing exactly the same thing , so unrooted and back on stock ics now and even that doesn't seem stable...planning to sell it off next week... desperately hoping it doesn't slìp into deep slumber when I am selling it...
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Oh no... I like the phone and I hope I dont have to sell it off.... So I am hoping someone here woudl be able to help me out.... I am backing up nearly everyday with TiB....
Even I love my s3 but I love note 2 even more and I am buying a note 2....the main reason I am selling it is if it conk out one day here in India it's very difficult to claim warranty we really need to slug it out with Samsung India and I don't have the time or patience to do that...
Sent from my GT-I9300 using xda premium
happened to me too
I don't recall it happened to me while using stock touchwiz roms.
However, since I've moved to AOSP roms (first AOKP M1 and then JellyBam), it happened to me 3 or 4 times now.
Do you get it also on touchwiz roms? Which OmegaRom are you using?
Wich kernel are using my mates? Maybe that is problem, combination firmware and kernel...
Regards
using latest OmegaRom... as mentioned... first happened in CheckROm and even in Wanam...
Was using siyah kernel... so now testing Perseus and see wtr this happened or not...
Just happened when I have monster warlord running and locked it.. when I unlock... it happened again... must be something like not enuf ram or went into deep sleep... very strange indeed. Nevertheless change to Perseus to test out different kernel for now...
tommy2601 said:
I am experiencing exactly the same thing , so unrooted and back on stock ics now and even that doesn't seem stable...planning to sell it off next week... desperately hoping it doesn't slìp into deep slumber when I am selling it...
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
If u sell a broken phone,that is such a douchebag move no offence to u but really i wud feel sorry for the man u sold it..
Sent from my GT-I9300 using xda premium
Download this app https://play.google.com/store/apps/details?id=net.vinagre.android.emmc_check&hl=en and post the screenshot. It might be SDS
Same happened with my phone. Go to see what it's up to and suddenly its not responding. The only option is to hold power down until it reboots.
It would also do it on in coming calls and managed to delete a text which arrived shortly before it froze.
Hoped upgrading to the latest firmware would help, didn't. Going without root, nope. Freezing apps in Titanium, still no joy.
Finally this morning I had enough and went for a full wipe. Very little installed but no problems since.
Would suggest doing the same, especially if you plan to sell the phone anyway.
CHEVYbarracuda1 said:
If u sell a broken phone,that is such a douchebag move no offence to u but really i wud feel sorry for the man u sold it..
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Hi buddy, selling a dying phone at a good price and buying something u love even more is douche bag move....then I really petty ur retarded and douche bag thinking
Sent from my GT-I9300 using xda premium
Have the same problem with mine, using the latest wanam stock rom and every now and again the phone will either just restart or lock with the screen off (led notification will keep blinking however).
Just trying the official Vodafone rom now through Odin. If this doesn't solve it I think the phone will have to go back.
To note: issue appeared after installing some root apps. Notably adfree and beats drivers. Anybody else have either installed?
tommy2601 said:
Hi buddy, selling a dying phone at a good price and buying something u love even more is douche bag move....then I really petty ur retarded and douche bag thinking
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
I said no hard feelings.. U said that u hope that it doesnt slips into deep slp when u r selling it.. so bassically u r trying to sell broken phone for a price of good one usable...also i havent insulted u before so why r u insulting me??That my friend is called lack of culture..
Sent from my GT-I9300 using xda premium
CHEVYbarracuda1 said:
I said no hard feelings.. U said that u hope that it doesnt slips into deep slp when u r selling it.. so bassically u r trying to sell broken phone for a price of good one usable...also i havent insulted u before so why r u insulting me??That my friend is called lack of culture..
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Please keep this on topic:
Seems like a common issue, I've now unrooted my phone and loaded stock 4.1.2 from Sammobile using odin, reset the binary counter, removed SD card and i'm still having crashes and hangs. Seems my phone is on the way out?
THEsirloin said:
Please keep this on topic:
Seems like a common issue, I've now unrooted my phone and loaded stock 4.1.2 from Sammobile using odin, reset the binary counter, removed SD card and i'm still having crashes and hangs. Seems my phone is on the way out?
Click to expand...
Click to collapse
Just return it to the nearest samsung store for repair.. I believe it is hardware failure
Sent from my GT-I9300 using xda premium
Mine has just started doing this, literally a matter of days ago - coincidence??
TimmyRaa said:
Mine has just started doing this, literally a matter of days ago - coincidence??
Click to expand...
Click to collapse
When did it happen? Was it around Wednesday last week? Just thinking that maybe an updated app or something?
I have now updated again using kies with the official 4.1.2. I have no problems with restarts when using the stock apps. I have however had issues with the google servers and now believe this to have been the main reason for the crashes earlier (Christmas new phone activation traffic?).
Out of interest, have you been running adfree or the beats audio driver? I had mine working all day yesterday, installed both and then the hangs started coming back again.
Also worth noting that adfree now states that a newer version is available when loading up, but non exists (that i know of?)
CHEVYbarracuda1 said:
I said no hard feelings.. U said that u hope that it doesnt slips into deep slp when u r selling it.. so bassically u r trying to sell broken phone for a price of good one usable...also i havent insulted u before so why r u insulting me??That my friend is called lack of culture..
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
I am not selling it to some innocent 3 person I am exchanging it with note 2 by paying the difference amount at a local Samsung retail store (just sending back there own Frankenstein to them)
And about culture my friend I don't need a lesson from a person who doesn't even have the sensibility to understand that his comments can hurt others(u started It fIrst)..
As today Is my last day in the s3 forum I don't want to sign off on a bitter note so sorry if I have hurt u in anyway.
Sent from my GT-I9300 using xda premium
THEsirloin said:
When did it happen? Was it around Wednesday last week? Just thinking that maybe an updated app or something?
Click to expand...
Click to collapse
I can't say for sure, but around Wednesday isn't unreasonable.
Out of interest, have you been running adfree or the beats audio driver? I had mine working all day yesterday, installed both and then the hangs started coming back again.
Also worth noting that adfree now states that a newer version is available when loading up, but non exists (that i know of?)
Click to expand...
Click to collapse
I do run AdFree, and yeah, I saw the notice about the new version - it's a different app entirely... still called AdFree, uninstall the old one, and install the new one. Not sure why they did that.
I'm at a loss - I just reinstalled XELL4, and it's still doing it. Short of doing a full wipe and starting afresh (which I really can't be bothered with), I don't know what else to try. Was working fine up until now.
Hi
Samsung galaxy s3 GT-i9300 did an auto update and a few hours later the phone shut down and would not restart. When you attempt to restart the Samsung logo appears on the screen and the phone locks up until you either hold down the power button which causes it to reboot and again lock up when the samsung logo appears or remove battery.
Have tried a hard reset by holding the vol home and power buttons but it won’t reset. The only thing it will do is go in to flash custom rom mode.
Has this happened to any of you guys?
Has anyone got any idea what I could do??
P.s the phone is a standard uk sim free phone and it has not been poked with.... no custom roms no root…
Thanks
Recovery then factory reset .
JJEgan said:
Recovery then factory reset .
Click to expand...
Click to collapse
hi thanks for replying
now when you say recovery is that with software or is there a sequence buttons to push for recovery...
Via Recovery Mode .
STICKYS basic faqs and guides .
http://forum.xda-developers.com/showthread.php?t=2344125
pspec1 said:
hi thanks for replying
now when you say recovery is that with software or is there a sequence buttons to push for recovery...
Click to expand...
Click to collapse
Turn ur fone off by pulling the batt. Then hold power+home+volume up button.
Sent from my SM-N9005.
Give a thank if I helped you
JJEgan said:
Via Recovery Mode .
STICKYS basic faqs and guides .
http://forum.xda-developers.com/showthread.php?t=2344125
Click to expand...
Click to collapse
Hi
i've been through the stickies a few times and if something was relevant to me i either missed it or I didn't understand it.
As i can't get into hard reset by pressing vol up plus home plus power am i right to say i also can't get into the recovery.
i was hoping when that chap mentioned recovery there was a different method of getting there.
the phone is able to only go in to one mode... pressing volume down plus home plus power gets into a os downloading mode.
I tried to use kies with this mode but it doesn't seem to see the phone when connected to usb (pc beeps when phone is plugged in it installs something drivers I think) I was hopping to use recovery firmware in kies..
Any ideas
Thanks
JellyYogurt said:
Turn ur fone off by pulling the batt. Then hold power+home+volume up button.
Sent from my SM-N9005.
Give a thank if I helped you
Click to expand...
Click to collapse
Hi
the phone is only able to go in to one mode... pressing volume down plus home plus power gets into a os downloading mode.
Vol up plus home plus power isn't working..
Any other ideas are more than welcome
Thanks
Follow the guide in stickies to flash the full stock rom using odin, in download mode. Uninstall kies first.
Or return to Samsung for warranty repair.
Sent from my GT-I9300 using Tapatalk
boomboomer said:
Follow the guide in stickies to flash the full stock rom using odin, in download mode. Uninstall kies first.
Or return to Samsung for warranty repair.
Sent from my GT-I9300 using Tapatalk
Click to expand...
Click to collapse
Dun have to uninstall kies. U just make sure kies isnt running in the background.
Sent from my GT-I9300.
Give a thank if i helped you.
boomboomer said:
Follow the guide in stickies to flash the full stock rom using odin, in download mode. Uninstall kies first.
Or return to Samsung for warranty repair.
Sent from my GT-I9300 using Tapatalk
Click to expand...
Click to collapse
hi
Phone is 18 months old so I thought the warranty had expired but apparently it’s 2 years so Samsung said to send it back ….
Thanks
pspec1 said:
hi
Phone is 18 months old so I thought the warranty had expired but apparently it’s 2 years so Samsung said to send it back ….
Thanks
Click to expand...
Click to collapse
Did u pay for more years of warranty? They did say to send it back. But did they say it is free?
Sent from my GT-I9300 using xda app-developers app
I think the phone comes with 24 month manufacturers warranty in Europe. I need to send mine in too (SDS) and waiting for the "jiffy bag". I have a small bump on the back cover, would that make em think its a drop defect? Can they take it in without the back cover, in the email they say phone and battery nothing else.
Klejdi90 said:
I think the phone comes with 24 month manufacturers warranty in Europe. I need to send mine in too (SDS) and waiting for the "jiffy bag". I have a small bump on the back cover, would that make em think its a drop defect? Can they take it in without the back cover, in the email they say phone and battery nothing else.
Click to expand...
Click to collapse
U have to send in the back cover too. They will not accept drop defect as it is user problem not theirs.
Sent from my GT-I9300 using xda app-developers app
JellyYogurt said:
U have to send in the back cover too. They will not accept drop defect as it is user problem not theirs.
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
I mean the bump is on the cover only it is definitely a SDS issue it was working fine long after the bump which was light. I was wondering whether they will see the bump as a drop defect and say thats why the phone doesn't work?
Klejdi90 said:
I mean the bump is on the cover only it is definitely a SDS issue it was working fine long after the bump which was light. I was wondering whether they will see the bump as a drop defect and say thats why the phone doesn't work?
Click to expand...
Click to collapse
Can u take a pic of it? I think they wun see it as drop defect.
Sent from my GT-I9300 using xda app-developers app
Give a thank if I helped you
JellyYogurt said:
Can u take a pic of it? I think they wun see it as drop defect.
Sent from my GT-I9300 using xda app-developers app
Give a thank if I helped you
Click to expand...
Click to collapse
Odd for all they would know I changed my cover with a broken one, but yeah i can see em getting a hook on every little thing.
Edit: I forgot to mention I have a half SDS where I can get into download mode but the product name is blank and the status Custom. Strangely though I cannot always get into download mode It is quite random, sometimes it lets me most of the time it doesn't.
Klejdi90 said:
Odd for all they would know I changed my cover with a broken one, but yeah i can see em getting a hook on every little thing.
Edit: I forgot to mention I have a half SDS where I can get into download mode but the product name is blank and the status Custom. Strangely though I cannot always get into download mode It is quite random, sometimes it lets me most of the time it doesn't.
Click to expand...
Click to collapse
I think u are kinda safe. Good luck
Sent from my GT-I9300 using xda app-developers app
Give a thank if I helped you
JellyYogurt said:
I think u are kinda safe. Good luck
Sent from my GT-I9300 using xda app-developers app
Give a thank if I helped you
Click to expand...
Click to collapse
Thanks xD I'm gonna need it dealing with Samsung:fingers-crossed:
Klejdi90 said:
I think the phone comes with 24 month manufacturers warranty in Europe. I need to send mine in too (SDS) and waiting for the "jiffy bag". I have a small bump on the back cover, would that make em think its a drop defect? Can they take it in without the back cover, in the email they say phone and battery nothing else.
Click to expand...
Click to collapse
Hi
. When I phoned Samsung the bloke told me not to send in the back cover or the battery.
All they wanted was the phone.
And he made the point of telling me that 2 or 3 time
pspec1 said:
Hi
. When I phoned Samsung the bloke told me not to send in the back cover or the battery.
All they wanted was the phone.
And he made the point of telling me that 2 or 3 time
Click to expand...
Click to collapse
This is what they sent me "Please ensure that you only send the device itself with the battery, remove all SIM cards/microSD cards and back up any important files." Nothing about the cover but battery seems to be important. The phone cant turn on and I even told them that so I dunno how I'm supposed to back up important files.