For about a week now, I've been having problems with the bottom 4 buttons not working. They seem to only work sometimes, if I turn off the screen and turn it back on they respond once or twice and then stop responding again. Is it hardware related, or some software setting that got screwed up. I've got the warranty, but really dont want to be without my phone for 2-3 days while BBY fixes it? Any thoughts guys? Thanks.
I had the same issue and it turned out to be the digitizer. Hopefully your issue is software related and can be fixed. Have you tried clearing data and the usual?
Yep, I've done everything short of a factory reset. Even tried a new rom. Nothing.
I'm trying to hold off until the One X or similar phone in June, and just upgrade, but its really pissing me off, and i might just have to succumb and take it to be repaired.
Related
hi guys,
i'm having this really wierd problem just started couple of hours ago, ok so the problem is that when i reboot my phone and get into windows mobile or android everything works perfectly however as soon as i power off and wake up the phone the touch screen stops responding completely and the only way i see is to hard reset the phone again and i have no idea whats causing it i changed roms , changed radio and yet i still have this problem so someone please help me out, i don't no if the touch screen is messed up or what
because the touch responds perfectly the way it should when i reset my phone but after i power off the screen and wake up to the lock screen i can't unlock the phone b/c it won't respond to my touch after that
so please help out guys
thanks
hm... try hard-reseting the phone. but back up your data first using some backup software like sprite backup
Tried that as well no luck any other suggestion guys
Sent from my HTC HD2 using XDA App
I had the exact same problem, and I had to hard reset everytime, but as soon as I would press the end key it would be unresponsive. What I learned is that right after you hard reset you should only try waking pressing other keys than the end key and let it go to sleep by itself. Also did you use any EVO android builds, or Android at all, not sure if it's relevant, but that's where it all went wrong for me with the EVO build. I do find it quite odd that quite a few people are experiencing the same thing with the touchscreen and it also seems that there really isn't a solution to this. I had to send it in for a repair, and it got fixed pretty quick. Perhaps this needs to be investigated more.
i have same problem with my htc hd2
it is so annoying. i will send to repair service too..
hey i have the same problem too ! did you installed the new c0okies home tab ? because i did and after that it start it messing up.. well i did a thread yesterday about this.. the only responses i got was to send it back to repair. I just did not turn off the screen for nothing today during the whole school day it almost finisihed the whole day, it last it me about 6 hours without turning off the screen, otherwise the touchscreen becomes unresponsive.
Temporary fix/test
I just fixed it temporarily, i fixed it by taking off the battery cover and pressing down on the htc logo (below lcd) and pressure on both the front and back of the phone where the htc logo is.
if you do this and it fixes it, you most likely have a dodgy lcd/digitiser flex ribbon cable.
I know there are hundreds of threads and articles posted about HD2s freezing with the lock screen but this issue seems different to me. My problem is that whenever I lock the phone the touch screen will freeze entirely. I thought a work around may be to install a different lock screen. After installing that I can get past the lock screen but the touch screen still is not responsive. I have no idea what to do. I already did a hard reset and it still does it. I would like to add that it is completely consistent. It happens every time without fail. In order to even use the phone I have to pull the battery and I get one use out of it before it locks and I have to pull the battery again. Does anyone have any suggestions? I would really appreciate it..
Update: I flashed the original ROM to my phone and the freezing problem still exists.. I have no idea what to do at this point.
Update 2: Narrowed down the problem to being the physical "power/end/lock" button. If I slightly press it but not fully it will go to the honeycomb style menu with all the apps. If I press it fully the screen will go out like normal but then if I restore it, the entire screen is locked up. Nothing will work after that until I pull the battery.
I've directly linked the issue with the power button. I dont know why all of a sudden the power button would have a different function. The work around I found is while the phone is locked and the screen is off I can press the green button to unlock the phone and the touch screen will then function. If I use the power button it will remain frozen. Any ideas what happened?
Hello,
I got some bad news for you, this issue is actually related to the digitizer (hardware) not software. What i would recommend is called HTC for a repair and send it in, it is covered by warranty, hopefully you have warranty.
A lot of people are having this issue, no-one yet has been able to pinpoint the cause, but here is the link a thread with similar problem:
http://forum.xda-developers.com/showthread.php?t=854165
Luckych
Thanks for the reply. I do not think I have a warranty on this phone considering I bought it privately. Ill talk to Tmo and HTC and see what I can do. Just a theory, I may be wrong. But I live in PA and its been getting below 20 here lately. I noticed today that my work around didnt work when I was outside working on my car. Then I went inside and used a blow dryer to heat up the phone and it started working again. The end button didn't function properly but I could unlock the phone with the green send button. Perhaps the cold weather is shorting out people's digitizers? I don't really know how they work so that's why i said its only a theory. I bought this phone in the spring and didnt have an issue until now when it started getting really cold.
I've had multiple reboots of my phone without doing anything to it lately, also one time it just shut itself off and it took me like five minutes to get it on again. Any ideas?
Now it seems to be stuck on the "Windows Phone" page when booting up with the dots going from left to right, what the **** is this :S
I did a hardreset via the bootloader thingy and now my back, home and search buttons don't work..
It is customary in XDA that when reporting issues to inform things like;
Radio
ROM
Usage
Any apps installed before the issue started.
I had random reboots on my titan before in the past. Phone would freeze and restart eventually it got to the point where even after a hard reset it would freeze. I narrowed it down to the Phone trying to connect to 3G even though I live in an area that T-Mobile has not re-farmed.
On an unrelated note, I've noticed my Edge speed have had a slight speed bump, heres hoping it's a sign.
ArtieQ said:
I've had multiple reboots of my phone without doing anything to it lately, also one time it just shut itself off and it took me like five minutes to get it on again. Any ideas?
Click to expand...
Click to collapse
there is a memory issue on some of these phones.
maybe check out this thread
http://forum.xda-developers.com/showthread.php?t=1388232
I got my Titan back from HTC repair two weeks ago as the 3 capacitive bottom buttons didn't work, Never did find out why? After receiving it from repair they worked but the screen decided to go off when it wanted and would not come back on no matter what I did and the rear of phone got super hot, I finally fiddled with sim card tray and found if you moved the sim card in the tray it shut the screen off loose connection etc, So it went back again, Recieved it Yesterday from its second repair having a new screen fitted and proximity sensor???? and the three buttons at bottom did not work again, So I was half way through a real *****y email to Customer support when it suddenly started working after leaving it for around ten minutes, There was also a long delay after boot before the main homescreen appeared, I did have to hard reset three times before it sorted itself out, Very strange stuff, Anyway I didnt send the email as it is all working now, Fingers crossed it has been stable since and has over half the memory full, So maybe have a fiddle with the sim card tray or hard reset via boot load screen and hopefully it will work again.
Ok, so my girlfriend dropped her phone and cracked the screen, I ordered a new LCD/Digitizer assembly and everything seemed fine. She then realized that it had a dead line while playing Draw Something. I sent back and just received a new assembly and installed it. Ever since I installed it the screen will occasionally black out and lock up. It takes forever for screen to come back up and seems very random in how long. I try powering off and on to no avail. Once it does come back I get an error log in the notification pull down saying it just rebooted form an unexpected reboot error and I have sent this notification 3 or 4 times.
Things I have tried.
Taking apart and checking all connections as well as cleaning screen on inside and out where proximity sensor goes. I am seriously at a loss, it seems to work for a while on a fresh(actual battery pull) and work fine until it just freezes no button push except power button which shuts off screen and then never comes back except for the captivate buttons on the bottom. I have searched for answers but haven't found anyhing like before.
Thoughts?
Thanks,
Kevin
I know that feel bro.
KKellett said:
Ok, so my girlfriend dropped her phone and cracked the screen, I ordered a new LCD/Digitizer assembly and everything seemed fine. She then realized that it had a dead line while playing Draw Something. I sent back and just received a new assembly and installed it. Ever since I installed it the screen will occasionally black out and lock up. It takes forever for screen to come back up and seems very random in how long. I try powering off and on to no avail. Once it does come back I get an error log in the notification pull down saying it just rebooted form an unexpected reboot error and I have sent this notification 3 or 4 times.
Things I have tried.
Taking apart and checking all connections as well as cleaning screen on inside and out where proximity sensor goes. I am seriously at a loss, it seems to work for a while on a fresh(actual battery pull) and work fine until it just freezes no button push except power button which shuts off screen and then never comes back except for the captivate buttons on the bottom. I have searched for answers but haven't found anyhing like before.
Thoughts?
Thanks,
Kevin
Click to expand...
Click to collapse
I've actually had this exact same problem with my phone. I haven't replaced the screen but ever since the update my phone will do what hers does. It will freeze after a bit of use and I cannot do anything with it but do a simpull and then it will work again for a bit. I haven't been able to fix it. I have done factory resets, had the store reflash the software and yadda yadda yadda. I'm havinh my phone replaced now but it's frustrating not being able to figure out how to fix it when I feel like it should be fixable since it literally didn't even start until minutes after I installed the update.
It sucks.
Hi, I have a quick question.
My digitizer starts failing. I know in the end it should fails cause most of them need to be replaced but maybe my problem is different.
Most of digitizers are stop working at all or only some parts of it. My digitizer is working fine but ONLY after turning on screen sometimes it's working like using it with wet fingers - it's crazy pointing everything without my control. After turn off and on screen it's working fine until next turning on.
I'm wondering can it be software problem?? I had similar problem in Defy+, leds under hardware keys stop lighting and before sending it on warranty I wiped it and now all working fine.
It's no problem for me to replace digitizer or wipe system but it would be good to know that it can be software problem before buying new digitizer.
Maybe you need to apply the raindrop fix. Been discussed already.
First, thaks for understanding what I mean. (Very poor english)
Second, this is exactly what I ment. I just copied tounchpad.cfg from http://forum.xda-developers.com/showthread.php?t=1467696 and all looks fine now. No mess up on multitouch. I hope it will stop messed up touch while turning on screen, need to test it for a while cause this issue isn't appears on each turning on but ocassionaly.
Anyway thanks for fix. You saved my time (3 hours on wiping and bulding new system) and money on new digitizer.
One more thing. I'm using this phone from few months and everything was ok. The problem appears few weeks ago. So if it is bug in rom it should appears just after I bought it, not after few months. Or maybe it's not factory bug but just error in touchpad.cfg??
Sorry for post under post but I have few more informations.
After testing few days raindrop fix the problem still exist. Fix helped but not fixed problem. Still after turning on screen touch is acting crazy but after first touch it stops and before applying fix it stops only after turning off screen and turning it on.
I reflashed full sbf stock Gingerbread, full wipe including internal memory and still the same problem.
Strange thing I observed is the problem appear only when WiFi is on and it's searching or trying to connect. When WiFi is off or it's connected to router the problem never appears and when I turn on screen and after that turn on WiFi everything is ok. Only when I'm turning screen with WiFi on screen touch acting like crazy.
Is there any chance to fix it or should I buy new digitizer??
Ok, I changed digitizer on warranty and now everything is okay. Funny thing is that I have unlocked bootloader and they changed my digitizer without any problems. Less funny is that they broke both sensors changing it and I had to send My Atrix to Motorola once more after two days to change flex. But now I hope it should be working fine.
So after all it had to be popular hardware problem.
Thred can be closed.
Sent from Motorola Atrix