Last night I S-OFFed a Sprint HTC Evo 4G LTE that was on the latest MeanBean rom with hboot 1.19. That was successful and I did a full wipe of the device. After that installed the Sense_5.0_4.3-Y20 rom per the instructions.
Everything works EXCEPT sending and receiving sms. Since last night only one message was received, but I haven't been able to repeat it. Not a single message has sent successfully. Voice works fine, data works fine, etc. Tried searching the forums, particularly the rom's thread, but no luck. Tried Handcent in addition to the stock messages app with no luck. Reboots also make no difference. Tonight I'm planning to try another wipe and then toss the rom on it again.
In the meantime, does anyone else have any suggestions?
drmurti said:
The situation is correct. None of us are using stolen phones. Here in Turkey mostly Nokia or Ericsson phones are sold as stolen. None of the Smartphone users is dummy to buy stolen phone.
Also, you'll hear more and more about this situation in these days. All of us are in the same situation.
There is nothing to do. The Turkish laws are so bad made, you won't believe. Our civil members do just read what it says.
Example. If your buy a phone from Ebay. You are done. You can't use it.
another example : If you ask some friend to buy from abroad. You can't use it again.
Most of us ordered these phone from a friend. And now even we have the invoice we can't make it registered.
today I started a petition about this situation, none of the civils in turkish telecom gave a response. They all are a mess.
I hope that soon there will be software available ...
Click to expand...
Click to collapse
Dial ##72786# from your dialer. Select reset from the menu. Your phone will reboot and reactivate. Your service will be reprovisioned. No data will be lost.
Edit:
I don't know how or why this quoted another post. The trusty XDA premium app is top notch.
Evolution_Freak said:
Dial ##72786# from your dialer. Select reset from the menu. Your phone will reboot and reactivate. Your service will be reprovisioned. No data will be lost.
Click to expand...
Click to collapse
Haha, that quote had me confused for a moment. Anyway, tried what you said and received the following on reboot: "PRL could not be updated. Please try again later. If the problem persists, you may need to contact Customer Service. error code: 1012"
First time I've actually seen a PRL update fail. Attempting Google Fu on that now.
Morasta said:
Haha, that quote had me confused for a moment. Anyway, tried what you said and received the following on reboot: "PRL could not be updated. Please try again later. If the problem persists, you may need to contact Customer Service. error code: 1012"
First time I've actually seen a PRL update fail. Attempting Google Fu on that now.
Click to expand...
Click to collapse
You may need to call Sprint and have them run the reprovision from their end.
Evolution_Freak said:
You may need to call Sprint and have them run the reprovision from their end.
Click to expand...
Click to collapse
That did it. PRL update went through and now texts can be sent and received. Thanks!
Related
I flashed DCD's recent ROM and now I cant make outgoing calls. Says I have an authenticity error.
OK I have read some posts that people contacted verizon twice and ran tons of tests. They wouldnt tell me my A-Key....
Some people posted that verizon gave it to them easily.
Does anyone have some insight????? I need to make calls.
What can I do?????
Call Verizon and tell them you did a hard reset and now you are getting that authentication error. They will make you do a *228 after they set it up on there end and it will update all your info. I know this cuz I have done it twice.
I called them twice and did the tests and *228 a couple of times with them and still NOTHING.
Verizon opened a Trouble Ticket for me and told me to call back tomorrow....
Any other ideas?
You just got a bad tech. Twice I was lucky. Just try again and tell them you did a hard reset and this happened. If you get a good tech they will know what to do. Tell them you can receive calls but can't send out calls, see what they tell you
All xv6800s don't have A KEYs - it depends on what part of the US they were
shipped to - that is what vzw told me. My phone didn't have one. I had the same problem you did and I called VZW (ask for a tech because the csrs don't
have a clue) and told them I did a hard reset and could not make outgoing calls.
They fixed me up over the phone and my phone works great.
narodk said:
You just got a bad tech. Twice I was lucky. Just try again and tell them you did a hard reset and this happened. If you get a good tech they will know what to do. Tell them you can receive calls but can't send out calls, see what they tell you
Click to expand...
Click to collapse
yeh, and make sure you are calling technical support for your device and not customer service. i flashed last week, the day i got my phone, so when i got the error, i guess it was more understandable, took me like 5 minutes of troubleshooting until he generated a new a-key.
one thing we should all be aware of. my tech said that it was weird because for some reason theres been a large amount of xv6800's calling needing an a-key replaced. so its possible that verizon may be aware of all this upgrading and losing the a-key.
you know what though. I checked my A-Key before upgrading and there was nothing there. It must be another setting causing this.
i just got s-off and rooted and i have that error 16(cant call or text)'
what should i say
When I tried to make a call, it automatically rerouted to sprint after the error message. She asked me for an alternate number and told me she would need to send a signal to refresh the towers from my phone. She said it was a security measure they had. I didn't even ask what caused it and just played along with what she asked and told me to do. If you happen to get someone that asks you if you are rooted, just play dumb and ask what root is and they should probably just help you out. It's not bad at all!
If I helped out, hit the thanks button!
When I try and contact Sprint I get disconnected instead of getting a service rep. HELP!!
ok ima try and ima get back to you
If you get someone who's giving you trouble tell them you were getting random reboots and the local store had you ##RTN# the phone. When I called I got the rep to confirm that a ##RTN# may trigger the error 16 if the device is reactivated on the same MDN/MSID.
need info
well i called im only 13 on my uncles plan and i dont no personal info
they said to go to sprint store but they will find out im rooted
I had to call in and explain that I had an error 16. I couldn't call or get calls. They will send a refresh signal and make you pull the battery for a minute before rebooting. Obviously you gotta call from another line.
Ask for tech support if you call customer service.
When I called she just asked me for the account info and then she told me lot of stuff why I couldn't make calls and stuff, she asked for an alternate number, she called me to.that number and then told me to shut off the phone and back on and everything was working just like that
Sent from my PG86100 using XDA Premium App
d1eharddan said:
well i called im only 13 on my uncles plan and i dont no personal info
they said to go to sprint store but they will find out im rooted
Click to expand...
Click to collapse
Have your uncle help you
Sent from my PG86100 using Tapatalk
Dave2582 said:
I had to call in and explain that I had an error 16. I couldn't call or get calls. They will send a refresh signal and make you pull the battery for a minute before rebooting. Obviously you gotta call from another line.
Ask for tech support if you call customer service.
Click to expand...
Click to collapse
You dont need a second number. I called from my phone and she just asked me 2 questions then said I need to power off the phone for 30 seconds, power it back on and make a call that lasts at least 30 seconds.
EniGmA1987 said:
You dont need a second number. I called from my phone and she just asked me 2 questions then said I need to power off the phone for 30 seconds, power it back on and make a call that lasts at least 30 seconds.
Click to expand...
Click to collapse
I also did not need a number. My first call was to my voice mail and I could not connect. Automatically transferred me to a representative and he asked my account info, phone..etc... He did not ask an questions about what I did to the phone. Told me if I had a alternate number, I told him nope. He simply said turn phone off for a minute then after phone powers up, make a call that will last more then 30 seconds. Powered up, called voice mail again stayed on for 2 minutes. Hung up.ready to rock again. No biggie.
ok i have successfully rooted and s-offed my 3vo but that calling problem i have (error 16) so i called sprint and they asked me for alternative number i said no and they said its ok but they needed some personal info(im 13 and on my uncles plan)so i said i dont know as im on my uncles plan and she said ok and then she asked for name. i gave her my name and then she asked for my uncles name and i gave that to her and she said thats not what comes up so i said well i dont y and she said to go to sprint store and get them fixed. i cant go or take a chance of getting caught with s-off or root. ok so i was done with sprint. now i tried dialing ##72786# to reset hands free and hands free worked but still no calling. i tried ##3282# and reset profile and now i get verizon wireless wen i call .and now i did it again and sometimes i get sprint(mostly) and sometimes verizon.
im stuck and dont know what to do...should i talk to sprint again and hope the next person doesnt ask for info or is there a fix idk about...
thanks to whoever posts
I think you should flash a stock rom( rooted of course)...just tell your uncle that some of your friends also are having some issues with the particular phone and a new update simply needs to reset the phone by owner calling the representative. You don't need a another line..see other thread about what to say. This should be a no biggie. You are not lying and you are infact telling the truth.
life64x said:
I think you should flash a stock rom( rooted of course)...just tell your uncle that some of your friends also are having some issues with the particular phone and a new update simply needs to reset the phone by owner calling the representative. You don't need a another line..see other thread about what to say. This should be a no biggie. You are not lying and you are infact telling the truth.
Click to expand...
Click to collapse
its very funny for me when you said that just tell your uncle that friends having the same problem (thx anyways)but i kinda actually root and customize phones for him and he sells them on ebay etc... (im probally going to root his as he has one too) ... but is there a point to flash stock as i didnt debloat or anything just rooted and s-offed
No, if you do mods for your uncle..he should be responsible for it then. Reason for the stock rom was to make sure you did not get in trouble for rooting it. But it seems like no big then. Have him do it, simple as that.
I work at sprint. That just happens sometimes when the phone is reset .. make a call it will tell you to stay on the phone it then will connect you to a rep they'll reset a setting. And then you should be good.
Sent from my PG86100 using XDA App
life64x said:
No, if you do mods for your uncle..he should be responsible for it then. Reason for the stock rom was to make sure you did not get in trouble for rooting it. But it seems like no big then. Have him do it, simple as that.
Click to expand...
Click to collapse
no its my phone though and i need it and i was saying that he doesnt care that was my point and im trying to fix it with costing him
It doesn't cost anything to reset the phone.
Ok here is what you do, just log on to his sprint account online. Take one of the other phones and put it on your line, any sprint phone will do as long as it isnt activated at the time. Once you have swapped the phones online just wait 5 minutes and swap the 3VO back to the line, presto you are done, just make sure both phones are off when you do this. Once you have swapped the 3VO back to the account wait 5 mins then boot it up, it will go to the activation and presto it will be all set to go.
life64x said:
It doesn't cost anything to reset the phone.
Click to expand...
Click to collapse
get a new one i meant which i doubt is going to happen but i just dont feel like telling anyone and dealing it with my self
I had the same problem, after flashing no calls or texts would go through. I called Sprint, gave them the error code (from failed text msg) and she asked me to remove the battery give her the ID code on the back of the phone and she had it working by the time I booted up. I did not offer any reasons for the problem and she did not ask, I really couldn't have been easier.
I had the same problem at first and I've had 3 different solutions.
1. Update profile and PRL (seems unnecessary but its worked for multiple ppl)
2*. Download MSL Reader. Once you have your MSL go to dialer and enter ##yourmsl#. That will being up EPST. Select edit. Change YOUR number (top one) to 000000000 and leave the MSID. Reboot. Allow hands free activation to go through. If it takes longer than 5 mins hit cancel and go back to EPST (##yourmsl#) and change the string of 0's to your number. Reboot.
3. Call sprint and tell them you have error code 8 or 16 when trying to make a call. That tells them they need to reset your phone.
Via TT
Phone won't take ANY ## commands, goes in & out of roam, won't profile update - HELP
I'm lost on this one. So today I moved a friends evo LTE from a ED 450 single plan over to a ED 3000 family plan with a mix of phones (dumb phones, wimax phones and LTE phones). The change showed up pretty quick online, the # and phone are showing up on the family plan just fine.
About an hour or so after the change, the evo LTE quits working, starts going in & out of roam won't stick on the sprint tower even in a good area. Keeps getting error 97, won't do a profile update, the phone won't take ANY ## commands what so ever. Tried phoning tech support and chat of course they don't know anything more than me if not less so no help there. They gave up told me to bring it in to the store. I tried hard resting the phone through the booatloader even after a hard reset still won't take any ## commands. Phone just won't program at all, won't stay connected, can't make calls, no data nothing.
I tried swapping the esn off a line then back on, rebooting the phone a bunch of times (no fast boot was not enabled) and nothing seems to work. This evo is unmodified, has never been rooted or unlocked no mods at all. Is it just coincidence that it stopped working after the account change or did that affect it? I have never seen a phone not take any ## commands so I'm not sure what happened. It has the latest OTA update I rather not bring it in just because Sprint doesn't know anything anyway but will have him do that if he has to. Only thing left I can think of is to try and run an RUU on it see if that fixes it. Any suggestions or is something wrong with the radio? For now I just took that # put it on a older GSII for the time being test calls, data works fine on that line. What is causing the ## to fail? I'm stumped
Exact same thing happened to me, and I had to get a replacement. I tried to do a profile update and it failed, followed by error 97s and error 1012s. EPST didn't respond at all, even after factory resets. I bet if you went to the Phone Identity screen in settings you would find that your username space is either blank or filled with gibberish.
I took my phone in with the same problems, they were stumped as well, and I paid the $36 for my replacement Evo.
Edit: an RUU didn't help at all either.
Sent from my EVO using xda premium
SoraX64 said:
Exact same thing happened to me, and I had to get a replacement. I tried to do a profile update and it failed, followed by error 97s and error 1012s. EPST didn't respond at all, even after factory resets. I bet if you went to the Phone Identity screen in settings you would find that your username space is either blank or filled with gibberish.
I took my phone in with the same problems, they were stumped as well, and I paid the $36 for my replacement Evo.
Edit: an RUU didn't help at all either.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Thanks for the reply. Yup username field is blank and getting com.android.phone has stopped unexpectedly error when going under phone identity. When yours acted up did you make any recent account changes? Maybe it's just coincidence that it went out around the same time but it's just weird have never seen this before. I'm gonna skip the RUU since you said you tried it already. Did they give you a new evo or did u get stuck with a refurb?
Sim-X said:
Thanks for the reply. Yup username field is blank and getting com.android.phone has stopped unexpectedly error when going under phone identity. When yours acted up did you make any recent account changes? Maybe it's just coincidence that it went out around the same time but it's just weird have never seen this before. I'm gonna skip the RUU since you said you tried it already. Did they give you a new evo or did u get stuck with a refurb?
Click to expand...
Click to collapse
All I did was try a profile update that failed, and it wasn't the same after that. I also took the OTA.
I got a brand new Evo since they aren't doing refurbs yet.
Sent from my EVO using xda premium
SoraX64 said:
All I did was try a profile update that failed, and it wasn't the same after that. I also took the OTA.
I got a brand new Evo since they aren't doing refurbs yet.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Just had it brought into the store this morning, they took 30+ min to try and fix it of course they couldn't. He walked out with a brand new evo. That's just weird that the radio died like that. Wonder what would cause it, thanks for the feedback if this issues happens again I won't spend so much time messing with it and just bring it in.
ill make this short and sweet got my device today from Tmobile, and device was locked as we all now know, i have NOT paid it off yet.
I tried using the "Pixel device unlock app" it did not work gave me a "server error" when trying to use it
i then went into the tmobile app and messaged support explaining i wanted the lock removed and had tried using the app and was presented with the "server error"
The guy told me he would take a look (once he understood what i wanted to do)
He asked for my IMEI and then asked me why I wanted to unlock the device, I told him it was because i wanted to have the full use of my device and access to the bootloader incase of an issue where I needed to flash factory firmware and prevent having to bring and pay for it too be RMA'd, 10 minutes later my device was whitelisted and now my device is unlocked.
I hope this helps anyone who's dreams were crushed like mine when I received a device with locked bootloader
Thanks guys, glad to be back
PS i use P6 as pixel 6 short script
I did not have as much luck as you. Spoke to two different reps and they both just kept repeating that it needed to be paid off before being permanently unlocked, regardless of the reason.
NecroOne said:
I did not have as much luck as you. Spoke to two different reps and they both just kept repeating that it needed to be paid off before being permanently unlocked, regardless of the reason.
Click to expand...
Click to collapse
Same here. Tried through the app chat. Via FB. And then by call. All said that same thing.
I used the app chat via the TMobile app sorry to hear that tho, I guess I got lucky
Are you long time T-mobile customer? If they think you are very unlikely to leave T-mobile anyway, unlocking your device just increases your "loyalty" and no harm to them.
this is pretty common sense I thought...applies to all carrier.
Have you tried messaging @mobbdeep ?
Whoareyou said:
Have you tried messaging @mobbdeep ?
Click to expand...
Click to collapse
Does he work for T-Mobile?
You'll want to try to talk to your "local" team of experts during normal business hours found here in the US. I informed my service rep today that I understood their policy, but my Pixel 6's software was broken. That I needed to flash it via the Pixel utility found online. The rep wanted to via her documents, came back and said no promises. I reassured them the reason why and how I am not requesting it for any one EIP devices, just this one.
She came back and had whitelisted it. 10 minutes and done.
Messaging takes to long to explain this because they just push you off for 24-72 hours.
HiddenKnight said:
You'll want to try to talk to your "local" team of experts during normal business hours found here in the US. I informed my service rep today that I understood their policy, but my Pixel 6's software was broken. That I needed to flash it via the Pixel utility found online. The rep wanted to via her documents, came back and said no promises. I reassured them the reason why and how I am not requesting it for any one EIP devices, just this one.
She came back and had whitelisted it. 10 minutes and done.
Messaging takes to long to explain this because they just push you off for 24-72 hours.
Click to expand...
Click to collapse
What do you mean local expert? Like the local retail store? What number did you call?
i just told them that the sim card support notification wont stop vibrating and it is annoying me, and I can't remove the notification without the device being unlocked. They went ahead and unlock the device for me.
magics. said:
i just told them that the sim card support notification wont stop vibrating and it is annoying me, and I can't remove the notification without the device being unlocked. They went ahead and unlock the device for me.
Click to expand...
Click to collapse
Thing is, I'm through Sprint technically
opz187 said:
Thing is, I'm through Sprint technically
Click to expand...
Click to collapse
I am too.. i chatted with sprint multiple times and they are dumber than a door nail unfortunately.. so I figured I would try Tmo support so went to the website and started a chat but said I wasn't a tmo/sprint customer yet then the rep came on and I said that I was told I could unlock the sim on the device to use other sim cards but the unlock app says server error.. He then asked for the IMEI and my phone number and submitted the request and said it should be unlocked within 24hrs lol.. so we'll see what happens.. The unlock app would either say server error or would say it isn't eligible since hasn't been on the account long enough
Sprint was completely oblivious.. spent hours talking to 5 reps across 2 days and got literally nowhere.. They kept telling me that my phone/plan already has sprint global roaming so I can use 2g data and .25c/min for calls lmao.. like that is not the same as using another sim card.. the last guy I talked to I explained everything and he read the prior chat and everything and said he will help me.. he then starts walking me through all these steps then ultimately says my device isn't eligible lol.. keep in mind this whole time I was requesting an exception for military deployment LOL.. not one of them understood what this meant or was.. the first guy even refused to transfer my chat when I asked to speak to someone who knows what I am talking about so I said he was trying to avoid getting surveyed and he laughed then began to tell me how to close chrome and clear cache and all this to try and close the chat out but it didn't work haha.. everytime i logged back in I got right back to him.. he finally randomly transferred me and someone elses name popped up who didn't even say anything and transferred me then next person said like 1 word then closed the chat then finally got the last person who almost made me believe he knew what he was doing lol..
then go to tmo and 1st time asking no problem, whats imei and phone number and request submitted lol.. now lets hope it actually works haha
elliwigy said:
I am too.. i chatted with sprint multiple times and they are dumber than a door nail unfortunately.. so I figured I would try Tmo support so went to the website and started a chat but said I wasn't a tmo/sprint customer yet then the rep came on and I said that I was told I could unlock the sim on the device to use other sim cards but the unlock app says server error.. He then asked for the IMEI and my phone number and submitted the request and said it should be unlocked within 24hrs lol.. so we'll see what happens.. The unlock app would either say server error or would say it isn't eligible since hasn't been on the account long enough
Sprint was completely oblivious.. spent hours talking to 5 reps across 2 days and got literally nowhere.. They kept telling me that my phone/plan already has sprint global roaming so I can use 2g data and .25c/min for calls lmao.. like that is not the same as using another sim card.. the last guy I talked to I explained everything and he read the prior chat and everything and said he will help me.. he then starts walking me through all these steps then ultimately says my device isn't eligible lol.. keep in mind this whole time I was requesting an exception for military deployment LOL.. not one of them understood what this meant or was.. the first guy even refused to transfer my chat when I asked to speak to someone who knows what I am talking about so I said he was trying to avoid getting surveyed and he laughed then began to tell me how to close chrome and clear cache and all this to try and close the chat out but it didn't work haha.. everytime i logged back in I got right back to him.. he finally randomly transferred me and someone elses name popped up who didn't even say anything and transferred me then next person said like 1 word then closed the chat then finally got the last person who almost made me believe he knew what he was doing lol..
then go to tmo and 1st time asking no problem, whats imei and phone number and request submitted lol.. now lets hope it actually works haha
Click to expand...
Click to collapse
How did you start a chat with T-Mobile? Whenever I sign in to TMobile website it transfers me to Sprint website
opz187 said:
How did you start a chat with T-Mobile? Whenever I sign in to TMobile website it transfers me to Sprint website
Click to expand...
Click to collapse
I explained in the first paragraph lol.. go to tmobile.com and dont try to sign in.. go to contact page or until u see the chat box/icon then typed "agent" it asked if i was a customer or not i said i was not.. if u say u r it will make u sign in and send u to sprint chat
ne0ns4l4m4nder said:
ill make this short and sweet got my device today from Tmobile, and device was locked as we all now know, i have NOT paid it off yet.
I tried using the "Pixel device unlock app" it did not work gave me a "server error" when trying to use it
i then went into the tmobile app and messaged support explaining i wanted the lock removed and had tried using the app and was presented with the "server error"
The guy told me he would take a look (once he understood what i wanted to do)
He asked for my IMEI and then asked me why I wanted to unlock the device, I told him it was because i wanted to have the full use of my device and access to the bootloader incase of an issue where I needed to flash factory firmware and prevent having to bring and pay for it too be RMA'd, 10 minutes later my device was whitelisted and now my device is unlocked.
I hope this helps anyone who's dreams were crushed like mine when I received a device with locked bootloader
Thanks guys, glad to be back
PS i use P6 as pixel 6 short script
Click to expand...
Click to collapse
Cool, does this mean you can now use dual sim (sim and probably esim) example 2 carriers? Does the tmobile even let you do dual sim connections.
elliwigy said:
I explained in the first paragraph lol.. go to tmobile.com and dont try to sign in.. go to contact page or until u see the chat box/icon then typed "agent" it asked if i was a customer or not i said i was not.. if u say u r it will make u sign in and send u to sprint chat
Click to expand...
Click to collapse
So I just did that and they said they wanted me to log in in order to continue because they need account details
pvaldeben said:
Cool, does this mean you can now use dual sim (sim and probably esim) example 2 carriers? Does the tmobile even let you do dual sim connections.
Click to expand...
Click to collapse
when i unlock the phone not the (bootloader yet) i could add a esim i havent done it yet. it give you the opinion of any carrier for the esim.
magics. said:
when i unlock the phone not the (bootloader yet) i could add a esim i havent done it yet. it give you the opinion of any carrier for the esim.
Click to expand...
Click to collapse
i used esim out of the box with my pixel 6 without being sim unlocked
opz187 said:
So I just did that and they said they wanted me to log in in order to continue because they need account details
Click to expand...
Click to collapse
you gotta get the right person lol