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Posted this on the general discussion section but have had no replies, hopefully someone here can help?
Hi everyone, first, this is my first post, new to the forums, at least as a registered user. I have a problem with my phone. I know most of you are wondering why I have not just read the other posts on the forums, but I have. I have attempted every solution to the problem posted previously.
Background: Phone: Samsung charge.
I was being impatient and did not want to wait for the gingerbread update form Verizon. I flashed the leaked gingerbread 2.3.4 onto my phone using odin. Everything went great. I was able to use my phone with no problems except shortened battery life, but nothing major. About a month ago the battery life was impossible to maintain and there were some software bugs, like clicks during calls, startup taking forever, around 2 minutes on average!, and random restarts that never happened before. I decided to look up some fixes and found that verizon and samsung had released GB 2.3.6 for the charge. I got excited and decided I wanted to get that, but I could not via OTA. I read some forum posts and they mentioned attempting a factory reset on the phone then trying OTA update. I went ahead with factory reset and everything went fine. My startup time is around 25 seconds now and no random clicks or gliches, but still not on 2.3.6, which was the whole point. I then decided to just flash the stock 2.3.6 rom to the phone.
Problem: When I plug my phone in to multiple computers it will charge but not connect to the computer. This means on my Mac it does not show as an external drive, which it has in the past. On my windows 7 machine it says that drivers were installed but could not be used (I can get the exact quote if needed.) I attempted to go into device manager and solve problem that way but it shows my phone as "unknown device". I have tried to enter download mode when hooked up to windows computers and no connection is found.
Possible solutions attempted and their outcomes:
1. As stated, I attempted the method shown in a thread on droid forums for installing the samsung drivers. I have attempted multiple times to install the drivers on my windows machine and the device remains "unknown".
2. I have attempted multiple cables on multiple computers, both mac and windows 7. No change.
3. I have installed adb and attempted to locate devices using adb devices command on mac. No devices found.
4. I have attempted all methods with both usb debugging checked and unchecked.
5. I have tried every possible usb port I have.
Ideas/questions I have had that I have no idea are possible or how to fix!
Would a factory reset take away the ability to connect to a computer from my phone. So, is there a piece of software in the build I have that controls the connection between the computer and the phone, an identifier of sorts, which is now missing, now that I have reset the leaked ROM.
Is there a way to flash a new ROM without connecting to a computer, via the sd card, and what is that? I have read some things in other posts but am too much of a n00b to understand most of them when using sdcards.
ANY help will be greatly appreciated. PLEASE PLEASE PLEASE!!! I have been at this for at least 6 hours, sifting through forums, searching google, attempting fixes that others have stated worked for them, only to fail every time. Thank you all.
have you try on a different pc?
maybe on your PC there is some problem with the drivers.
Moreover to connect via
adb u must enable Debug mode on your device in the application menu.
To flash kernel or other directly from your sd you can use the clockwordmode, but to install it you must before
install it and i fear you must use your cable connection
Sent from my GT-I9100 using XDA App
I have tried multiple PCs and a mac, even windows on bootcamp. I have installed drivers on every one, even uninstalled and reinstalled on one. One PC, my laptop was a fresh windows install (it was a linux box but I needed windows to use Odin). I was in debug mode and not in debug mode when attempting adb. Thanks for the suggestions though. As I said, I have tried numerous things and am completely stuck! so frustrating!
"I attempted to go into device manager and solve problem that way but it shows my phone as "unknown device"
Exactly there... you can try to force device to install a different driver.
Double click the unknown device then driver then update driver then find software in your computer then choose manually from a list of device drivers in your computer then show all devices you should see "android adb interface" or something related to google or android.
Try it... i hope this can help you.
So after flashing 10/17/15 release of Tesla Arc_Flash I am unable to connect to the phone through adb without deleting the driver and adding it as an adb device. I have installed the LG G3 Verizon drivers but I am still not able to connect. In the device manager it shows that the drivers aren't there but also that they are there as a portable device. hxxp://tinypic.com/r/30ua82f/8
Also the command prompt is below. Brand new adb server started.
hxxp://tinypic.com/r/71myr4/8
Any help would be appreciated. If you need logs or anything else I am happy to provide it. Also since I feel this may get asked... Yes I have USB Debugging turned on. Have tried with Root for adb on and off and nothing seems to work. I can get it to connect through network but I don't want to constantly have to look for the IP address and port. This was also an issue in the previous release of Arc_Flash so please let me know.
Hi! Exactly what drive did you install and where did you get it from? Here is where I get the driver from http://www.lg.com/us/support-mobile/lg-LGVS985. Try rebooting the PC (without the phone connected) after installing the driver. Using the original cable that came with it, connect the phone to a different USB 2.0 port than you had tried previously - it can take up to 10 minutes to finish loading the driver. When it's complete Device Manager should have a listing for the phone in the Modem section, which isn't currently listed in your screenshot. Until you can get that solved you won't be able to reach it with adb.
Have you searched the Tesla ROM thread to see if anyone else has had the issue, in case it's specific to Tesla?
roirraW "edor" ehT said:
Hi! Exactly what drive did you install and where did you get it from? Here is where I get the driver from. Try rebooting the PC (without the phone connected) after installing the driver. Using the original cable that came with it, connect the phone to a different USB 2.0 port than you had tried previously - it can take up to 10 minutes to finish loading the driver. When it's complete Device Manager should have a listing for the phone in the Modem section, which isn't currently listed in your screenshot. Until you can get that solved you won't be able to reach it with adb.
Have you searched the Tesla ROM thread to see if anyone else has had the issue, in case it's specific to Tesla?
Click to expand...
Click to collapse
I searched the ROM thread but found nothing matching what I am experiencing but I followed everything even close to it. I installed those drivers just now and restarted both computer and phone. Still comes up as an unknown driver. There is no modem section inside of the computer still. I can manually add the drivers but it still doesn't seem to help.
Also to add. I also have tried to add it as a modem and it gives Windows Error code (10) that it can not start the driver. I forgot to mention. Windows 10.
Well, I've connected to my phone via adb and used the LG flash tools on Windows 10 last week or the week before, although I have my insider updates set to Fast Ring and I kinda regret it because there was a recent huge push of a beta Windows, and they've broken how I had my video associations set up and I can't get my subtitles to work any more either. Sorry for off topic. My point is since Windows 10 is considered a constant "change in progress", and especially for people like me who joined to get "insider" builds, it's hard to tell what makes things not work. My main reason for even being on Windows 10 is to see what they come up with in their insider builds, but I guess when it mucks with my video enjoying ability, I start losing my patience.
I would seriously consider trying a different PC, or if you have the capability of performing a fresh Windows installation, even of Windows 10, that very possibly would fix it. Or if you just recently, within the last 30 days, upgraded from an earlier Windows to Windows 10, and didn't perform a clean installation, you can revert the upgrade through the the Windows settings. No idea if reverting would solve the problem, either, though.
As @bweN diorD pointed out in another similar thread just yesterday or the day before, when someone in your situation ends up trying a different PC, then everything goes smoothly. As far as the cause, there's too many variables.
If you can't use anyone else's PC, there's an outside chance that you could even do it at a library computer, as long as you don't reboot the PC (which I usually recommend after initially installing the driver, but sometimes things work fine without that). Rebooting a library PC usually undoes all changes, putting it back exactly the way it was.
Let us know how you make out.
Hello Everyone
I am putting my problem in this general section with the hope to ask for help to more people compared to the Mate 8 section where not a lot of people go these days.
Since a while I am not able to connect my phone to a laptop. If I connect it to a laptop it just starts charging but nothing else. I have tried everything like:
Changing Cables (tried more than 5. I dont have the original anymore)
Changing Laptops
Changing the USB port of the phone itself
Updating Drivers
Installing Hisuite (current version 5.0.3.300)
Restore phone to factory settings
Complete formatting
Updating to the latest version (Current version Nxt-L29C185B582)
Changing the USB debugging/ Connection (MTP/PTP/etc)
And what not
The problem is, it doesnt get detected on the computer and cant connect to adb as well. All I want is to unlock bootloader and Install TWRP and Magisk. I have the unlock bootloader code but no way to unlock it since I cant connect.
Can anyone help me in fixing this stupid problem ? It is getting frustrating. If there is a hardware issue, what part needs to be replaced? Any help would be appreciated.
USB connection icon on top of the phone when connecting laptop
gandotratushar said:
Hello Everyone
I am putting my problem in this general section with the hope to ask for help to more people compared to the Mate 8 section where not a lot of people go these days.
Since a while I am not able to connect my phone to a laptop. If I connect it to a laptop it just starts charging but nothing else. I have tried everything like:
Changing Cables (tried more than 5. I dont have the original anymore)
Changing Laptops
Changing the USB port of the phone itself
Updating Drivers
Installing Hisuite (current version 5.0.3.300)
Restore phone to factory settings
Complete formatting
Updating to the latest version (Current version Nxt-L29C185B582)
Changing the USB debugging/ Connection (MTP/PTP/etc)
And what not
The problem is, it doesnt get detected on the computer and cant connect to adb as well. All I want is to unlock bootloader and Install TWRP and Magisk. I have the unlock bootloader code but no way to unlock it since I cant connect.
Can anyone help me in fixing this stupid problem ? It is getting frustrating. If there is a hardware issue, what part needs to be replaced? Any help would be appreciated.
Click to expand...
Click to collapse
Go to the Settings of your phone---> About phone----> Build number tap this 7 to 8 times-----> Developers option is enabled----> back to settings ----> go to developers option ----> enable USB debugging.
When you connect to the phone to the laptop you will find an icon on top of the screen of your phone with a USB mark "like a trident", pull down the top menu and find the USB connection tab, (like changing the sim card if you intend to call through a specific card) e.g quoted, double tap the USB tab to obtain options ---> 3 options 1) MTP 2)PTP 3) USB charging only----> select the first option MTP (Media transfer protocol).
Now connect to the laptop you will find exclamation marks in the device manager of your laptop. Load the appropriate drivers on your computer and viola! this will establish connection with the device you are having. if you find difficulty in installing USB drivers, search the thread "Attempt to load USB drivers for Micromax E484 on win XP is a fiasco" in this forum. You will find the solution for USB drivers
http://forum.xda-developers.com/android/help/attempt-to-load-usb-drivers-micromax-t3696432
Regards,
689alza
Thanks for your reply
Go to the Settings of your phone---> About phone----> Build number tap this 7 to 8 times-----> Developers option is enabled----> back to settings ----> go to developers option ----> enable USB debugging.
Already Tried
When you connect to the phone to the laptop you will find an icon on top of the screen of your phone with a USB mark "like a trident", pull down the top menu and find the USB connection tab, (like changing the sim card if you intend to call through a specific card) e.g quoted, double tap the USB tab to obtain options ---> 3 options 1) MTP 2)PTP 3) USB charging only----> select the first option MTP (Media transfer protocol).
Already tried too
Now connect to the laptop you will find exclamation marks in the device manager of your laptop. Load the appropriate drivers on your computer and viola! this will establish connection with the device you are having. if you find difficulty in installing USB drivers, search the thread "Loading USB drivers in Win XP turned to be a fiasco"
Nope. Doesnt happen
When i connect with the laptop, my laptop doesnt even make that sound for the connection.
What is the model and OS version of the device and the model and OS version of the computer? According to your symptoms your phone appears to be in option 3) USB charging only. The phone will not be detected by your laptop or the like(Computer) in this mode. Merely remains in a charging state. Are you certain the option 1) is picked MTP? If the phone is not detected there appears to be some hardware failure, try another USB port to connect to the laptop. if all else fail a service technician will pinpoint the fault. It may perhaps be a data transmission failure of the devices port to the interior of the phone. This is merely an assumption.
best remedy would be a service technician.
Hope this helps
689alza
alza689 said:
What is the model and OS version of the device and the model and OS version of the computer? According to your symptoms your phone appears to be in option 3) USB charging only. The phone will not be detected by your laptop or the like(Computer) in this mode. Merely remains in a charging state. Are you certain the option 1) is picked MTP? If the phone is not detected there appears to be some hardware failure, try another USB port to connect to the laptop. if all else fail a service technician will pinpoint the fault. It may perhaps be a data transmission failure of the devices port to the interior of the phone. This is merely an assumption.
best remedy would be a service technician.
Hope this helps
689alza
Click to expand...
Click to collapse
I have tried changing the usb charging only to all possible options but it still is the same. I tested in Linux and when I connect the phone nothing shows up in the logs. It's like it's not being connected . I have tried changing the usb port itself from the phone but it remained the same.. can the flex cable be a problem ? Mate series was never launched in India so I don't have any help from the service centre. I have to order the spare from eBay.com so there is no qualified technician who can help.. that's why I have to fix it myself somehow..
Thank you for your help
gandotratushar said:
I have tried changing the usb charging only to all possible options but it still is the same. I tested in Linux and when I connect the phone nothing shows up in the logs. It's like it's not being connected . I have tried changing the usb port itself from the phone but it remained the same.. can the flex cable be a problem ? Mate series was never launched in India so I don't have any help from the service centre. I have to order the spare from eBay.com so there is no qualified technician who can help.. that's why I have to fix it myself somehow..
Thank you for your help
Click to expand...
Click to collapse
I quite doubt the cable will be the culprit as your device charges the battery while in an established connection with the laptop. As you state the phone USB port was replaced, it could be a some glitch before the USB port in the device where there is an interruption in the data transmission signal that cannot be detected by your laptop.
Could you boot your device, computer and connect the two and take a snapshot of your device (whilst connected to the laptop) and paste the same in the forum?
Perhaps visual cue could be better at dealing such mishaps.
alza689 said:
I quite doubt the cable will be the culprit as your device charges the battery while in an established connection with the laptop. As you state the phone USB port was replaced, it could be a some glitch before the USB port in the device where there is an interruption in the data transmission signal that cannot be detected by your laptop.
Could you boot your device, computer and connect the two and take a snapshot of your device (whilst connected to the laptop) and paste the same in the forum?
Perhaps visual cue could be better at dealing such mishaps.
Click to expand...
Click to collapse
Yes of course. It is connected to a computer now. You can see it getting charged but that's about it
alza689 said:
I quite doubt the cable will be the culprit as your device charges the battery while in an established connection with the laptop. As you state the phone USB port was replaced, it could be a some glitch before the USB port in the device where there is an interruption in the data transmission signal that cannot be detected by your laptop.
Could you boot your device, computer and connect the two and take a snapshot of your device (whilst connected to the laptop) and paste the same in the forum?
Perhaps visual cue could be better at dealing such mishaps.
Click to expand...
Click to collapse
Can it be something because of some wrong flash ? This problem has survived through 2 versions and 1 system upgrade through firmware finder .. and a complete format
USB trident is not seen on the device
gandotratushar said:
Yes of course. It is connected to a computer now. You can see it getting charged but that's about it
Click to expand...
Click to collapse
Your USB trident icon is not indicated on the device, If you were to receive power from the laptop the trident would be displayed on top of the screen, even for charging the battery. The power source for your device appears to from other than the laptop.
I have pasted my device after connecting to the computer and the second icon from the top left is the USB Trident icon indicating connection with my laptop. Have taken the snapshot of the menu that I was describing .
I strongly feel you have a hardware failure rather than a simple fix and would require the help of a technician (ordinary if professional is unavailable). Am skeptic you could mend that on your own unless you are proficient in electronics. This mishap is not due to flashing wrongly too, unless you have changed the stock ROM with some custom ROM which has some bug that affect the USB alone.
Take the assistance of a technician whether professional or less is my counsel
Thank you
alza689 said:
Your USB trident icon is not indicated on the device, If you were to receive power from the laptop the trident would be displayed on top of the screen, even for charging the battery. The power source for your device appears to from other than the laptop.
I have pasted my device after connecting to the computer and the second icon from the top left is the USB Trident icon indicating connection with my laptop. Have taken the snapshot of the menu that I was describing .
I strongly feel you have a hardware failure rather than a simple fix and would require the help of a technician (ordinary if professional is unavailable). Am skeptic you could mend that on your own unless you are proficient in electronics. This mishap is not due to flashing wrongly too, unless you have changed the stock ROM with some custom ROM which has some bug that affect the USB alone.
Take the assistance of a technician whether professional or less is my counsel
Thank you
Click to expand...
Click to collapse
I did flash a different rom .. but then back to stock recently.
I can do basic electronics but the if the problem lies in Mobo .. then nothing can be done .. as I don't have the spares available in India. But I would hate to lose this phone as it was a perfect fit for my needs
gandotratushar said:
I did flash a different rom .. but then back to stock recently.
Then the question of wrong flash or ROM issue does not arise
I can do basic electronics but the if the problem lies in Mobo .. then nothing can be done .. as I don't have the spares available in India.
If you do not have spares is best left alone rather than tampering with it and rendering the device useless if any untoward incidents tends to occur.
But I would hate to lose this phone as it was a perfect fit for my needs
Send to the vendor directly if you have warranty for the device stating its complaints or request your relative or friends who live in the area where you bought your phone to hand it to the vendor or service technician and bear its expenses
Click to expand...
Click to collapse
Thank you
alza689 said:
Thank you
Click to expand...
Click to collapse
Is there a way to unlock bootloader somehow without connecting to usb ? That would also solve the purpose.. I want to root it for some of the things to work and with the latest upgrade to latest version I lost the unlocked bootloader and root.. if somehow I can unlock and root .. I should be fine without the usb connection to computer.. but I have ran out of ways
Does Kingroot work for you?
I mean did u try it or u just want magisk?
If u didn't, kingroot may be able to root ur device and unlock ur bootloader, then u can flash TWRP using rasher.. & make a backup BTW...
After that, try using the adb sideload in TWRP to test ur connection with ur computer.
TWRP for ur device : (q.gs/DxuAH)
There is a way to unlock bootloader without USB via developers option.
Go to settings-----> About phone-----> Build number ( Tap this option around 7 or 8 times) till developers option is enabled------> go back to settings-----> developers option-----> OEM unlock option (Enable this option) to unlock the bootloader.
Xeedius said:
Does Kingroot work for you?
I mean did u try it or u just want magisk?
If u didn't, kingroot may be able to root ur device and unlock ur bootloader, then u can flash TWRP using rasher.. & make a backup BTW...
After that, try using the adb sideload in TWRP to test ur connection with ur computer.
TWRP for ur device : (q.gs/DxuAH)
Click to expand...
Click to collapse
Thank you for the advice.. I hadn't tried it earlier but after your suggestion I did.. kingroot says I need to unlock my bootloader to root it.. so I am back to square one..
alza689 said:
There is a way to unlock bootloader without USB via developers option.
Go to settings-----> About phone-----> Build number ( Tap this option around 7 or 8 times) till developers option is enabled------> go back to settings-----> developers option-----> OEM unlock option (Enable this option) to unlock the bootloader.
Click to expand...
Click to collapse
This gives me an frp unlock and not a phone unlock.. still not able to root
There is no FRP unlock.
gandotratushar said:
This gives me an frp unlock and not a phone unlock.. still not able to root
Click to expand...
Click to collapse
There is no FRP unlock, to circumvent FRP you need to factory reset or flash your firmware. The above quotation was to unlock the boot loader as you cannot access through your computer. Your sole option to unlock boot loader was through the above directions.
Moreover, King root application never ask for boot loader to be unlocked. Although a little unstable this is the initial program to root any device. Once you have the TWRP setup then you could switch to Super Su etc. according to your preference.
Could you paste your developers option snapshot here...
Regards,
689alza
gays
me too have this problem ( only usb port for charge and other option's not work)
and i want back to orignal system
and i want know how download orignal system (from Huawei web site) to my phone
can any one help me how
or how can fixed this problem
and i have other problem
when i try to boot to TWRP phone stay on " your device is booting now..."
so any one can help me how reinstall TWRP without PC or why this problem ??
TWRP is not installed duly on your phone
Hello! Omar Dahy,
OmarDahy said:
gays
me too have this problem ( only usb port for charge and other option's not work)
Connect your phone to your computer or laptop, a trident icon appears on your phone notification area, pull down the notifications and identify the notice as USB connection, tap twice you willk be provided with options.
and i want back to orignal system
and i want know how download orignal system (from Huawei web site) to my phone
My phone was Micromax and I am not aware of your phone's firmware, try and google or search the Xda developers forum under your phones model number for the original firmware.
can any one help me how
or how can fixed this problem
and i have other problem
when i try to boot to TWRP phone stay on " your device is booting now..."
Your phone has not installed TWRP duly, therefore it boots straight to the system. Search again in this XDA forum, with your pnone name and model number to obtain instructions
so any one can help me how reinstall TWRP without PC or why this problem ??
Click to expand...
Click to collapse
HI all,
Apologies if this has been covered here before, but I've been unable to find the solution on looking.
I'm running the RN4X (SD) on the Global Beta MIUI 10. The problem I'm having is that my phone will not connect to the PC. I get USB Device not recognised in Windows, and an unable to enumerate device error in Linux, on multiple PCs with multiple different USB Cables, including the one that came with the phone.
I want to unlock the bootloader, but cannot, as it requires connection to the PC. I was hoping I could force the issue by forcing the PC to use the correct driver, but since the Xiaomi drivers require the phone to be connected to the PC to install, I'm catch-22'd out of that avenue.
I have seen mention somewhere that rolling back to either Stable or MIUI9 might fix the issue, but since I wasn't wanting to actually install a custom rom at this point, just unlock the ability to do so in the future, I'm not sure doing athe full wipe neccesary to install either will give me any benefit.
So I guess what I would like to know is one of the below:
Does anyone know how to fix the not recognised issue?
Can anyone point me at the correct drivers/how to install them without having the phone recognised by the PC?
Does anyone know if this is a known issue with MIUI10 Global Beta, and if it would be fixed by installing either 10 Stable or 9?
Thanks for any and all assistance, I've been bashing my head against this for days with no solution in sight
So I have been trying to root my Moto G Power 2021 all day. I have been following the guide to using Magisk the non-twrp way, and I keep hitting the same snag over and over again. So far, I have successfully unlocked the bootloader, downloaded and installed the latest Magisk apk (Magisk25.2.apk) form the github page, and downloaded and installed the official Rescue and Smart Assistance (LMSA) on my computer. The problem that I am having is that whenever I plug my phone into my computer while I have RSA open, it asks me to authorize the computer to use it, but nothing opens on my phone to give me that option.
Before I am asked, yes I have Developer tools unlocked, the OEM is unlocked already (As I said above), and I have made sure that USB Debugging was allowed.
Please, tell me where I'm going wrong with this if anywhere?
The only other information I can think to add is that my phone IS running Android 11, but I'm unsure if that matters as I have seen other guides that explain how to root on Android 11.
Thanks in advance for any information that can be given!
First thing: Have you installed the specific Motorola USB Drivers on your PC?
Link: https://motorola-global-portal.cust...can-i-download-the-usb-drivers-for-my-device?
sdembiske said:
First thing: Have you installed the specific Motorola USB Drivers on your PC?
Link: https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481/~/where-can-i-download-the-usb-drivers-for-my-device?
Click to expand...
Click to collapse
Yes I did. I also tried uninstalling and reinstalling it when you linked it in case I didn't have it installed correctly, and that still did not work.
The below image is what I keep getting when I attempt to connect to RSA with my phone, and nothing at all like that shows up on my phone to verify.
Had you previously authorized the phone on that PC, i.e., using adb, etc? If so, you may not have to authorize it again. Have you actually tried to do anything with RSA or just wondered why the authorization notification doesn't show on your phone? Does the USB debugging pop-up show in the status bar on your phone when you're connected? If so, you're connected and were already authorized.
Other than that, your antivirus/firewall software may be blocking the connection and you'll have to allow the app to connect to the phone there. May also want to check that your USB cord isn't the issue by trying another one with data capabilities.
Please see the N.B. in my signature below.
Thanks! I'll give that a shot and update when I've got a chance. I don't believe it's the USB cable since it's the cable that came with the phone, so I'll try the antivirus/firewall software side of things first.
Small edit:
I forgot to actually answer your question before. No, I hadn't already authorized this computer, as this is actually a pretty new computer (Only a few months old at this point). The USB debugging shows up at the top of my phone yes, but RSA won't do anything unless I authorize it, which gives me conflicting impressions that the phone seems to think it's verified the computer, but the computer and program don't see the verification.
sdembiske said:
Had you previously authorized the phone on that PC, i.e., using adb, etc? If so, you may not have to authorize it again. Have you actually tried to do anything with RSA or just wondered why the authorization notification doesn't show on your phone? Does the USB debugging pop-up show in the status bar on your phone when you're connected? If so, you're connected and were already authorized.
Other than that, your antivirus/firewall software may be blocking the connection and you'll have to allow the app to connect to the phone there. May also want to check that your USB cord isn't the issue by trying another one with data capabilities.
Please see the N.B. in my signature below.
Click to expand...
Click to collapse
Thank you! That worked! I was able to get it sorted out, AND following the root guide, I was able to get my phone rooted too! Thank you very much again!
@Cloud557 How did you unlock bootloader? I have cricket moto g power 2021 but I checked with Motorola and apparently this model cannot be unlocked? Thanks