Couldn't connect to server - Huawei Mate 10 Questions & Answers

My email app say that it "Couldn't connect to server" when I try to access my gmail. How can I fix that? Thanks for your answer.

[email protected] said:
My email app say that it "Couldn't connect to server" when I try to access my gmail. How can I fix that? Thanks for your answer.
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You have to connect the phone to internet..

mikeazores said:
You have to connect the phone to internet..
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My phone is connected to the internet.

[email protected] said:
My phone is connected to the internet.
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I'm assuming you have internet connection using other applications except Gmail. If this is the case, it could be some sort of permission problem on the gmail app. If you do not know how to set/review permissions in Huawei, you should google it. I (still) do not have the phone to guide you...

mikeazores said:
I'm assuming you have internet connection using other applications except Gmail. If this is the case, it could be some sort of permission problem on the gmail app. If you do not know how to set/review permissions in Huawei, you should google it. I (still) do not have the phone to guide you...
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My gmail app works fine. Only the email stock app does not work when I try to connect it to the gmail.

Have you enabled pop/imap access on your gmail account? Official gmail app users their own protocol. Other email clients uses pop/imap standard protocols, but you need to have them activated to work. You can set in desktop gmail settings via browser.

I did and my email on the mate 9 works fine. However I found out that one of the wireless network setting for my mate 10 was set to "sim" when I change it to "peap" then my email app works fine. Thanks for your reply.

[email protected] said:
I did and my email on the mate 9 works fine. However I found out that one of the wireless network setting for my mate 10 was set to "sim" when I change it to "peap" then my email app works fine. Thanks for your reply.
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Hi,
I have similar issue however I cannot even setup the gmail on the native email app. I have an error saying the "username or password is incorrect or pop3/smtp service is disabled"
I googled the issue but couldn't find much useful. The reason I wanted to try to set the emails up because the notification led does not work when I got an email via the Gmail app.
- Anyway the password is correct to the account but I'm using 2 step verification (I tried my yahoo account which doesn't have 2 step verification and I have the same problem)
- The phone is connected to the internet (I try this over wifi)
- I tried other options such as exchange (this took me further setting up the mail server and port but I got a message "cannot connect to server" on both gmail and yahoo account) I tried the "other" option too but I have the same error pop3/smtp service is disabled as mentioned above.
I checked the sim settings as you mentioned above but I couldn't find any settings regarding the "peap". Can you pleas let me know where is that located?
Did you have any of the issue I mentioned above?
Thx in advance

shadow78 said:
Hi,
I have similar issue however I cannot even setup the gmail on the native email app. I have an error saying the "username or password is incorrect or pop3/smtp service is disabled"
I googled the issue but couldn't find much useful. The reason I wanted to try to set the emails up because the notification led does not work when I got an email via the Gmail app.
- Anyway the password is correct to the account but I'm using 2 step verification (I tried my yahoo account which doesn't have 2 step verification and I have the same problem)
- The phone is connected to the internet (I try this over wifi)
- I tried other options such as exchange (this took me further setting up the mail server and port but I got a message "cannot connect to server" on both gmail and yahoo account) I tried the "other" option too but I have the same error pop3/smtp service is disabled as mentioned above.
I checked the sim settings as you mentioned above but I couldn't find any settings regarding the "peap". Can you pleas let me know where is that located?
Did you have any of the issue I mentioned above?
Thx in advance
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Click to collapse
That setting only appears in the wireless settings when I try to connect to a secure network that requires me to provide an identity and a password. To tell you the truth I have a hard time to find that setting myself. In my case I notice that when I try to connect (using wifi) to the secure network of csula and calpoly pomona that require me to provide an identity and password, my mate 10 just skip the steps that I need to provide an identity and a password and try to connect to the network. Obviously it could not. Only in these cases then I see the settings that I can change from "sim" to "peap". Then my email app works. I am sorry that I cannot explain clearer. May be some expert can show you to get to it better.

shadow78 said:
Hi,
I have similar issue however I cannot even setup the gmail on the native email app. I have an error saying the "username or password is incorrect or pop3/smtp service is disabled"
I googled the issue but couldn't find much useful. The reason I wanted to try to set the emails up because the notification led does not work when I got an email via the Gmail app.
- Anyway the password is correct to the account but I'm using 2 step verification (I tried my yahoo account which doesn't have 2 step verification and I have the same problem)
- The phone is connected to the internet (I try this over wifi)
- I tried other options such as exchange (this took me further setting up the mail server and port but I got a message "cannot connect to server" on both gmail and yahoo account) I tried the "other" option too but I have the same error pop3/smtp service is disabled as mentioned above.
I checked the sim settings as you mentioned above but I couldn't find any settings regarding the "peap". Can you pleas let me know where is that located?
Did you have any of the issue I mentioned above?
Thx in advance
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Click to collapse
I attach the screen shot where you can change the EAP method:

[email protected] said:
I attach the screen shot where you can change the EAP method:
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Click to collapse
Thanks for providing the screenshot. Looks like I had a different issue but luckily I managed to solve it however it took me a few hours to read 100s of unrelated forums..
As I mentioned above I am using 2 step verification for google but not yahoo. Looks like both service provider have an option within the settings where "a less secure application access" can be allowed.
This managed to fix my yahoo account but I still had to generate an app access password on my google account as it had 2 step verification. Anyway, its all done thx for your help

[email protected] said:
My phone is connected to the internet.
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I had the same error message and found that I had to change the settings for IMAP and SMTP for the email I was using for example the phone auto filled it as Hotmail server settings when really it's actually outlook settings. because Hotmail changed to outlook.

hi.I have problem with hicare.cant connect to server.

Related

athena will connect to internet but no email

I am able to connect to the internet just fine but when i go to email and click send/receive my connection disconnects then reconnects but email is never checked, on the lower left side of the screen it says "error synchronizing" i have Cingular(AT&T) just wondering if anyone else is having this problem. thanks.
irus said:
I am able to connect to the internet just fine but when i go to email and click send/receive my connection disconnects then reconnects but email is never checked, on the lower left side of the screen it says "error synchronizing" i have Cingular(AT&T) just wondering if anyone else is having this problem. thanks.
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Who is your email provider? any of these: yahoo.com, yahoo.co.uk, or Hotmail. i have the same problem as well.
Yahoo and new hotmail accounts need to be paid for to sync via outlook, those of us who have been syncyng Hotmail for a while (was it oct 2006 or 2005 they stopped - I have a memory like a seive) can still sync.
When you set up the email account how did you do it, who is it with and did you test the settings?
But you could still forward all your Hotmail mails to another free mail provider
(to which you can freely sync to Outlook).
i have the same issue. set up with an IMAP server. it doesnt even try over 3G and works while connected to a pc and uses its connection. suggestions? is this answered elsewhere?
[Edit]: Found on another thread (thanks to Pawel062) to uncheck the proxy info on the Media Net, this resolved the issue for me.

I cant access my Sky email through the Hero - Help!

Hi
Just received my first HTC handset (Hero on T-Mobile) on Friday and really liking it.
However, while I have set up my Hotmail ok, I cant set up my Sky email on it
I have enabled POP on my account and I enter my email, username and password and configure the POP settings with Sky's pop address (pop.tools.sky.com), SSL and set port 995. When I click next and it tries to verify the info it comes back with "authentication failed, please verify Username/password".
I know the password is correct! I have tried the username with and without the @sky.com bit but still get the same error.
Having done a quick search, I have found similar problems and have tried a factory restore and an email app (k-9) but still no joy.
If is probably something obvious but I have no clue what to do! Any Help??

Email not sending (Fixed)

So I have a bell atrix and I have tried to put my Shaw email on it and i'm 100% sure all the settings are correct yet I can not send emails. I can receive them fine. But when I go to send it says authentication error sending.
Settings are as followed:
Incoming is: pop.shaw.ca and the corresponding port.
Outgoing is: mail.1xbell.ca and the corresponding port with neither box checked.
I spent an hour at bell with a lady who was on the phone with tech support and they couldn't fix it.
PS: THIS HAS BEEN FIXED. LEFT THE USERNAME AND PW BLANK
Still need help
Bumping this.
E-mail
To help we need more information.
Please post your current e-mail settings (no passwords)
Hope this helps
MTWIZARD
Im using shaws pop settings for incoming which work. And bells outgoing which doesn't work.
Outgoing is mail.1xbell.ca
Port 25
neither box checked
Are you connected to Wi-Fi? I believe that if you're using Wi-Fi the bell settings won't work, because you should be using your ISP outgoing credentials.
What outgoing credentials did you try with Shaw?
SueDini said:
Are you connected to Wi-Fi? I believe that if you're using Wi-Fi the bell settings won't work, because you should be using your ISP outgoing credentials.
What outgoing credentials did you try with Shaw?
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I tried all the shaw outgoing as well. I have wifi turned off and haven't used it once
I updated the OP.
I've heard of a few people having problems with sending shaw email if they're using a TELUS or Bell device, basically a non-shaw mobile device.
technically, mail.1xbell.ca should work, but you'll have to make sure you don't have the authentication option on the outgoing mail server turned on. (ie. don't use a user/name password).
What outgoing did you use for shaw shawmail.cg.shawcable.net ?
Shaw does not have a dedicated outgoing server. Have you tried setting outgoing server as smtphm.sympatico.ca ? Try and report back.
Please not by using the bell outgoing mail settings u will not be able to send email while connected to wifi. If u use Shaw in and out setting then while connected to wifi which uses shaw as the isp it will work then.
*edit
Port 587 if 25 doesn't work and try with and without authentication.
Sent from my MB860 using XDA App
I tried that server and it didn't work either.
I tried it without my username and pw and I tried it with as well.
To no avail.
Bell and shaw email
Called Bell known issue they are working with Motorola for a fix, I am pissed to as my Milestone and Samsung Galaxy i9000m all worked fine, so I see it as Motorola has altered the Adroid mail app for their liking and screwed it up.
third party apps work fine
I downloaded K9 and it works fine with the Atrix and Shaw, so until Motorola fixes the stock Android app, guess I have to use K9
third party apps work fine
I downloaded K9 and it works fine with the Atrix and Shaw, so until Motorola fixes the stock Android app, guess I have to use K9
firefight16 said:
I downloaded K9 and it works fine with the Atrix and Shaw, so until Motorola fixes the stock Android app, guess I have to use K9
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Are you using shaws outgoing or bells?
Shaw does not support an outgoing, you have to use mail.1xbell.ca and it won't work I called Bell and there are aware of the problem. But K9 does work fine for sending, the stock app works for receiving just not sending.
This is a necro bump. I was wondering if anyone here got it working?
removing outgoing mail server user name and password worked for me. Need Bell tech support to remove from sympatico account as Bell uses a template to set up an account.
morp2
new Atrix, Bell upgrade to 2.2.2
Atrix vs Shaw - fixed
Woo Hoo!! I finally have my Atrix/Shaw thing figured out.
First I had to enable Mobile Access:
shaw.ca - Accessing Shaw email from your Android
1. Go to the "Webmail Beta site" and sign in with your Shaw email and password.
2. Select Preferences then the Mobile Access tab.
3. Select Enabled, enter your existing Shaw password and click Save. If your password does not meet the security requirements, you must change it before Mobile Access can be enabled.
Step three was what was killing me....
After that the Set-up was;
Incoming:
- pop.shaw.ca
- 110
- full email address
- password
-- Left both checks un-checked
Outgoing:
- mail.shaw.ca
- 587
- full email address
- password
-- Left both checks un-checked

[Q] Doesn't work Gtalk

Hello.
Yesterday I have received a new phone - Motorola atrix 4g AT&T.
I still at all haven't received an unlock code, but i use it for internet surf. I was registered motoblur account. And i tried to download any free software from android market, but all what i see it's status bar - Starting downloading, and nothing more happens.
I'm going to main menu and tap on the GTalk( name on the screen "Talk") application, but this doesn't want to work, he said to me - Could not connect to server. Will retry shortly.
pls help me, i don't know what i need to do for get a working Gtalk, i have gmail account and i was recieved all my mails and contacts, i activate sync in Account menu.
I in shock, it my first phone on an android, and I can't normally use it.
p.s. Sorry for my bad english.
I believe, that only members of this forum can help me.
Just to check, you re connected to wi-fi correct?
if yes then maybe try to add your gmail account again?
When I first received my atrix I had issues when trying to download apps. The wireless connection would cut out, but it would still look like it was trying to download. Try a reboot and see if that fixes the problem.
Yes, my wi-fi connections is correct, because i watched videos on youtube and surf in internet.
And i'm tried re enter gmail account, and nothing i create a new gmail account but the result hasn't changed.
I'm try to use this system code *#*#8255#*#* and i click "Send heartbeat to server" and was get error - "The application Talk(process com.google.android.talk) has stopped unexpectedly. Please try again."
Wa da f... ?
My phone is unlocked, and i have adjusted the Internet from the provider of communication. But it's not help to me

Can't get emails to send

Just got my GS3 this past weekend and I have set up my personal email and my work email accounts. My personal email is through Gmail so there is no issues there. My work email, however, is a POP3 account. I went through the Email Account Setup and plugged in all of the information. The phone receives emails just fine, but they will not send for me. They just sit in the outbox and when I click send, I get a notification that says "Connection Error (Acct Name)". I really need to be able to send emails with my phone and would greatly appreciate any help I can get on this.
Are you connecting via phone 3G or Wi-Fi?
I had a problem sending some email accounts via THREE network in UK, because they deliberately block internet PORT 25, which is typically the one used for sending POP3.
There are sometimes ways around this.
If you also get the problem using Wi-Fi, then it might be something else.
-Steve
because they deliberately block internet PORT 25, which is typically the one used for sending POP3.
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Technically speaking incorrect. POP3 is used to receive emails and runs on Port 110 (plain-text or explicit TLS) or 993 (implicit SSL/TLS)
The protocol you are referring to is called SMTP.
You can always try Port 587 (SMTP-Submission) which is an alternative Port to Port25 that always requires a login procedure.
Alternatively if Port 110 (POP3) and 143 (IMAP) are blocked too, a modified version of the Z-Push PHP-Script can help you by simulating an Exchange server. That's how I helped a friend (T-Mobile Germany are such block-freaks) bypass the "only our email servers" limitation.
d4fseeker said:
Technically speaking incorrect. POP3 is used to receive emails and runs on Port 110 (plain-text or explicit TLS) or 993 (implicit SSL/TLS)
The protocol you are referring to is called SMTP.
You can always try Port 587 (SMTP-Submission) which is an alternative Port to Port25 that always requires a login procedure.
Alternatively if Port 110 (POP3) and 143 (IMAP) are blocked too, a modified version of the Z-Push PHP-Script can help you by simulating an Exchange server. That's how I helped a friend (T-Mobile Germany are such block-freaks) bypass the "only our email servers" limitation.
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So I switched the port from 587 to 110 and tried resending the the email and it sent with no problems. Thanks!
So I switched the port from 587 to 110 and tried resending the the email and it sent with no problems. Thanks!
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From 587 to 110? You sure? :fingers-crossed:
d4fseeker said:
From 587 to 110? You sure? :fingers-crossed:
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Yea, it read Port 587 so I changed it to say 110 and tried resending and it worked. Does that not sound right?
_-Jay-_ said:
Yea, it read Port 587 so I changed it to say 110 and tried resending and it worked. Does that not sound right?
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Okay, new issue. It sends just fine but only on WiFi. If I am on 3G, I get an "Unable to Connect to <Email Name>". It should send whether on 3G or on WiFi shouldn't it?
Somebody suggested this on a different forum and it only half worked. Any ideas how to get it to work correctly?
grmuge said:
Try using gmail account as your SMTP server some ISP will only send emails when connected on your home net work
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I tried this. I left my incoming server settings the same (my work POP3 account), then I changed the outgoing server settings to:
smtp.gmail.com
Port 465
SSL Encryption
Then I turned on "Require Sign-In"
Put in my Gmail Username and Password.
I tried to send a test email from my POP3 email to my Gmail. It sent just fine over 3G, BUT instead of going to my Gmail Address, it goes to my POP3 Address. So even though I am telling it to go to my @gmail.com email address, it's going to my @POP3.com email address. That's really weird. I wish I could just fix it already lol.

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