A week ago or so a got ATT variant of S9+ and spent a lot of time personalizing the phone only to find out at that the phone is affected by a serious glitch.
The screen unlocks when a call is initiated from Bluetooth car interface (with Safe Lock Off). I contacted Samsung customer service. After days of back and forth and after exhausting all remedies including full reset on a brand new phone the result was the same.
I tried the phone with my wife’s car. The same thing. Out curiosity, with help of ATT store manager I also tested her brand new Note 9 in my car. No difference. A call from car Bluetooth unlocks the screen. Plugging headphones in does not.
I returned the phone to ATT store for credit. Is it ATT variant's glitch or all S9+, Note 9 phones are affected?
maratech said:
A week ago or so a got ATT variant of S9+ and spent a lot of time personalizing the phone only to find out at that the phone is affected by a serious glitch.
The screen unlocks when a call is initiated from Bluetooth car interface (with Safe Lock Off). I contacted Samsung customer service. After days of back and forth and after exhausting all remedies including full reset on a brand new phone the result was the same.
I tried the phone with my wife’s car. The same thing. Out curiosity, with help of ATT store manager I also tested her brand new Note 9 in my car. No difference. A call from car Bluetooth unlocks the screen. Plugging headphones in does not.
I returned the phone to ATT store for credit. Is it ATT variant's glitch or all S9+, Note 9 phones are affected?
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Click to collapse
I realize you returned your phone, but yes when I make a call from the car's touchscreen interface, the S9+ screen unlocks, but it turns off after my one minute delay and the call of course continues. I'm on AT&T also. I can't speak for other carriers but this is probably normal behavior. The S9+ is on Bluetooth 5.0 whereas most car systems are probably on 4.0. It is not 100% backward compatible as many people think. There are long threads on the Samsung forums about connectivity issues. Your auto dealer may have an update for your car's system.
Sent from my SM-G965U using Tapatalk
rmc69 said:
I realize you returned your phone, but yes when I make a call from the car's touchscreen interface, the S9+ screen unlocks, but it turns off after my one minute delay and the call of course continues. I'm on AT&T also. I can't speak for other carriers but this is probably normal behavior. The S9+ is on Bluetooth 5.0 whereas most car systems are probably on 4.0. It is not 100% backward compatible as many people think. There are long threads on the Samsung forums about connectivity issues. Your auto dealer may have an update for your car's system.
Sent from my SM-G965U using Tapatalk
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Click to collapse
Perhaps I didn't keep the connection live long enough, but my impression was that the phone locked only when I terminated the call. I don't believe that Bluetooth version plays any role here. My BMW 650i has up to date communication software installed. Imagine somebody leaving the phone in the car and the car gets stolen. Whoever has control over the car has access to information on the phone after making a call from the car. From corporate risk management point of view this is not acceptable. Samsung customer support was convinced that the phone is bad and they wanted me to send it for repair. After trying the Note 9 with the same end result, I started to suspect that perhaps the glitch affects ATT variants only. But if this normal, how can they fix it. I tried everything they suggested and at the end returned the phone. I posted my comments on ATT and Samsung websites. They were removed. Nobody tried to contact me.
mariusxda said:
Perhaps I didn't keep the connection live long enough, but my impression was that the phone locked only when I terminated the call. I don't believe that Bluetooth version plays any role here. My BMW 650i has up to date communication software installed. Imagine somebody leaving the phone in the car and the car gets stolen. Whoever has control over the car has access to information on the phone after making a call from the car. From corporate risk management point of view this is not acceptable. Samsung customer support was convinced that the phone is bad and they wanted me to send it for repair. After trying the Note 9 with the same end result, I started to suspect that perhaps the glitch affects ATT variants only. But if this normal, how can they fix it. I tried everything they suggested and at the end returned the phone. I posted my comments on ATT and Samsung websites. They were removed. Nobody tried to contact me.
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Click to collapse
What phones did you and your wife use before the S9+ that did not unlock the phone at all when you made a call from the car's interface? You might try one of the BMW forums to see what phone other owners are using. No one wants to wait forever for an update that may not come. My only suggestion at this point would be to try a different phone and manufacturer until you find one that works as it should with your car.
Sent from my SM-G965U using Tapatalk
rmc69 said:
What phones did you and your wife use before the S9+ that did not unlock the phone at all when you made a call from the car's interface? You might try one of the BMW forums to see what phone other owners are using. No one wants to wait forever for an update that may not come. My only suggestion at this point would be to try a different phone and manufacturer until you find one that works as it should with your car.
Sent from my SM-G965U using Tapatalk
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Click to collapse
I am using HTC 10 and need slightly bigger screen, my wife IPhone. We went through many different cars and phones and had the same problem only once with some earlier HTC model. The outcry was so loud back then, that HTC patched that in a week or so.
Related
Not bumped older threads as they have gone off-topic etc.
I bought a sim-free S3 from Phone4U in the UK on 23rd June 2012 for £599.
It has been working fine and I have (for once in my life!) kept it stock and unrooted.
Two days ago, after no trauma or damage, I noticed that calls were seeming to fail. Upon closer inspection, I noticed that the call was seeming to connect but there was no sound from speaker or earpiece and the recipient could not hear me either.
It did occasionally work on the odd call and so I thought it might be a software bug perhaps with the modem.
I did a factory reset using Kies and still no joy.
I tested a different SIM; I tried the different solutions contained within the older posts on here and still nothing.
I was not going to flash anything custom as I did not want to risk voiding the warranty this time around.
I can assure you that I tried everything else.
Nothing worked and so I took the phone to Phones4U. I only started dealing with them this year and have been pleasantly surprised by how helpful they can be (compared to the once-great CPW). They told me to call their headoffice and see if they would give me a "swap code" for a new phone. The usual limit is one month from purchase for this but the shop assistant said it was worth a go. He also told me that the alternative would be for the phone to be sent off for repair under warranty but this would take about a month.
I called headoffice but they said repair or nothing. They said that it would only take 10 days from them receiving it.
I took the phone to the shop again tonight to be sent off. That's 29th August.
I was wanting to let others with this odd bug know that there are others out there with this issue and that repair is looking like the only way.
I will keep you up to date as to what happens.
This Bug Is also present in other s3 even my call used to get connected but no sound at either end i fixed it by flashing an older modem of my phone in india as the bug started after the update try different modems one will surely work flash a modem of ur country and try
anurag549 said:
This Bug Is also present in other s3 even my call used to get connected but no sound at either end i fixed it by flashing an older modem of my phone in india as the bug started after the update try different modems one will surely work flash a modem of ur country and try
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Click to collapse
Quite so but I did not want to void my warranty. £599 is a lot of money. Also, frankly, we shouldn't have to fix problems of the manufacturer's making. This phone was stock all the way. The bug is a result of either a hardware fault (as most others with this problem seem to have found) or a software bug that wasn't then fixed by sammy. That's no good.
What is a little irksome is that it provides smug Applesheep the chance to boast loudly about something they do have that we do not: a product whose manufacturer is on the high street and will not leave you phoneless for a month. But, you pays your money, you takes your choice.
The S3 is still a class-beater for now. The iPhone 5 will have to go some to compete.
Symptoms:
- On making a call, starting from today (really yesterday), I get no audio going in or out. However both speakers are work fine, because the earpiece makes a beep sound to let me know call forwarding is active. The rear one works for everything.
- Headphones in call don't work either
- Sometimes I get sound for one call until I hang up, or it's very crackly and
useless.
- While ringing when dialing out (or rather, when you WOULD be hearing ringing if it was working), sometimes it'll cut the call and say "OUT OF SERVICE AREA", and then I'll get the circle with the line through it where signal is supposed to be. Signal is back seconds later.
- Data and texting work fine.
Things I've tried:
- I was on Omega ROM 13.1 with Siyah 1.5.3, although I've read online people have this issue bone stock, unrooted.
- Flashed stock insecure kernel
- Flashed several different modems
- ODIN'd back to the ROM that came with the phone (was originally a real-SIM-unlocked, Vodafone Germany i9300).
- Wiped everything possible
I'm willing to donate via Paypal to whoever has a definitive fix for this problem. It's really driving me insane that I don't have a working phone for calls. Worst case I'll call Samsung, but I expect they'll charge me an arm and a leg, if they even accept it considering it's from Germany originally (bought it off Amazon in June). This seems like a software issue, not a hardware issue consider both speakers still physically work fine. The issue is, what the hell is causing it if it came about completely randomly, and is happening across all ROMs, kernels, and modems that I flash?
Before you ask, no the Accessibility Setting for turning off all sounds is not on.
Thanks in advance for anyone that replies.
I use omega rom and I've had this a lot, I found that restoring the apn using titanium backup caused the problem, so I now use a apn backup app. Sometimes flashing the modem twice, clear cache, fix permissions helps. I always got call audio if I flashed back the base Rom. On ics, I could flash modems Willy nilly and 90% would work, not so on jelly bean. However, on omega v25 I can flash any modem and it works. Lh4 is about the best modem for me,
After flashing Rom (with full wipe), check call audio, make 1 change at a time so you know what removes sound. You may have to clear cache/fix permissions after certain changes.
Sent via TCP/IP
gsw5700 said:
I use omega rom and I've had this a lot, I found that restoring the apn using titanium backup caused the problem, so I now use a apn backup app. Sometimes flashing the modem twice, clear cache, fix permissions helps. I always got call audio if I flashed back the base Rom. On ics, I could flash modems Willy nilly and 90% would work, not so on jelly bean. However, on omega v25 I can flash any modem and it works. Lh4 is about the best modem for me,
After flashing Rom (with full wipe), check call audio, make 1 change at a time so you know what removes sound. You may have to clear cache/fix permissions after certain changes.
Sent via TCP/IP
Click to expand...
Click to collapse
It just happened totally randomly (as in it began totally randomly). Flashing the ROM again helped for one or two calls. Then back to square one. Tried everything possible including wiping and restoring the EFS. I'm not sure what kind of issue this is because the speaker itself works and so do data and texting, but not calls.
Sent from my GT-I9300 using xda premium
Well try downloading your region modem as I have experienced that problem when I was on xxxxDl12. try "15". If it doesn't help, then your region modem for your device should do the trick
Sent from my GT-I9300 using xda app-developers app
nasdiemx said:
Well try downloading your region modem as I have experienced that problem when I was on xxxxDl12. try "15". If it doesn't help, then your region modem for your device should do the trick
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
I'm in the US so there's no regional modem. But I've tried every modem and none have solved the issue. And this issue came up after 4 months of no issues. I'm hoping there's no hardware issues.
Sent from my GT-P7510 using XDA Premium HD app
Product F(RED) said:
I'm in the US so there's no regional modem. But I've tried every modem and none have solved the issue. And this issue came up after 4 months of no issues. I'm hoping there's no hardware issues.
Sent from my GT-P7510 using XDA Premium HD app
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Click to collapse
Product F(RED), did you get a solution to this issue? i'm having the /exact/ same thing with my i9300 in the US. I'd also be willing to donate to whom ever documents a solution for this issue. I'll supply any information or do any action (short of bricking the phone) to fix it..
I had to ship it to the sellers on Amazon (who are in Germany, where the phone came from originally), and they shipped it to Samsung for repair, and then back to me. Samsung in any EU-member country (including the UK) will repair a Galaxy S3 from any other EU country, and my S3 has a 2 year warranty instead of 1. It was a hardware component failure (not sure which) which required a new motherboard.
Guess what. It's happening again. I don't know what to do. I don't have the time or money to keep shipping this thing abroad to get it fixed. -_-
Ok, is anybody still monitoring this situation? I have had this exact same problem which has plagued me now for about 2 months. The story is bizarre:
My phone was a blue i9300 which I bought factory unlocked at my local **** Smith retailer in July 2012. It worked just fine for months, then this audio problem surfaced, precisely as described here. I googled for solutions and tried various "fixes" which apparently worked for other people but had no effect for me. These escalated in invasiveness until I had flashed CWM and several ROMs with several versions of modem. None had any effect whatever. By this time, I decided it must be a hardware issue, so I spent the next week of my spare time trying to erase what I'd done so I could do a warranty claim. Finally I got TriangleAway to work and flashed it with I9300XXEMB1_I9300OXAEMB1_BTU stock UK system. To outward appearances, the phone looked original. Everything was fine, except for the original audio problem.
Meanwhile, I found a white S3 on ebay with a broken screen and I bought it for the motherboard, which I thought would fix the problem with the blue one and remove the need for warranty claim, as I still wasn't sure I'd covered my tracks well enough. The broken handset arrived and I carefully swapped the motherboard over, put the SIM in and made a call. I was horrified to find the exact same problem. Everything worked fine, except no audio on calls.
Now what was I going to do with this broken handset I just bought? It was worth nothing as it was, so I began looking on ebay for a new screen for it. Found one and ordered it. I had already decided that the fault must be on the screen half of the phone rather than the motherboard. While I was waiting for the screen to arrive, I took the original blue phone to **** Smith, explained the problem to them and asked them to send it to Samsung for me for warranty. This they happily did. I put my SIM in my Bauhn 3G tablet and have been using it as a phone (better than nothing) in the meanwhile.
The screen for the white one arrived yesterday and I sat down and carefully installed it. Put in the SIM and rang my landline. You guessed it, no audio. Exact same problem. WTF? This can't be happening. But it is. What do I do now? What are the chances of these two handsets having exactly the same fault? The white one has its original firmware XXBLH3. I haven't messed with it at all other than changing the screen. It can't be the SIM card as it works ok in the tablet. I am lost. HELP!
Edit: Just did an OTA upgrade, it is now 4.1.1 XXDLK1 Audio problem remains the same.
slurpy1 said:
Ok, is anybody still monitoring this situation? I have had this exact same problem which has plagued me now for about 2 months. The story is bizarre:
My phone was a blue i9300 which I bought factory unlocked at my local **** Smith retailer in July 2012. It worked just fine for months, then this audio problem surfaced, precisely as described here. I googled for solutions and tried various "fixes" which apparently worked for other people but had no effect for me. These escalated in invasiveness until I had flashed CWM and several ROMs with several versions of modem. None had any effect whatever. By this time, I decided it must be a hardware issue, so I spent the next week of my spare time trying to erase what I'd done so I could do a warranty claim. Finally I got TriangleAway to work and flashed it with I9300XXEMB1_I9300OXAEMB1_BTU stock UK system. To outward appearances, the phone looked original. Everything was fine, except for the original audio problem.
Meanwhile, I found a white S3 on ebay with a broken screen and I bought it for the motherboard, which I thought would fix the problem with the blue one and remove the need for warranty claim, as I still wasn't sure I'd covered my tracks well enough. The broken handset arrived and I carefully swapped the motherboard over, put the SIM in and made a call. I was horrified to find the exact same problem. Everything worked fine, except no audio on calls.
Now what was I going to do with this broken handset I just bought? It was worth nothing as it was, so I began looking on ebay for a new screen for it. Found one and ordered it. I had already decided that the fault must be on the screen half of the phone rather than the motherboard. While I was waiting for the screen to arrive, I took the original blue phone to **** Smith, explained the problem to them and asked them to send it to Samsung for me for warranty. This they happily did. I put my SIM in my Bauhn 3G tablet and have been using it as a phone (better than nothing) in the meanwhile.
The screen for the white one arrived yesterday and I sat down and carefully installed it. Put in the SIM and rang my landline. You guessed it, no audio. Exact same problem. WTF? This can't be happening. But it is. What do I do now? What are the chances of these two handsets having exactly the same fault? The white one has its original firmware XXBLH3. I haven't messed with it at all other than changing the screen. It can't be the SIM card as it works ok in the tablet. I am lost. HELP!
Edit: Just did an OTA upgrade, it is now 4.1.1 XXDLK1 Audio problem remains the same.
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Click to collapse
OK that's the most insane thing ever. I can't frigging believe it.
I've had this issue for a month and a bit and it's driving me insane. Worst of all it goes and comes back without any apparent reason. Today it started again. I've done all the exact things you did, changed modem firmware, installed cyanogenmod, everything in the phone works fine except I get no audio in calls and suddenly call drops and signal goes out of service for a few seconds.
After hearing about your case I don't know what to do. I have an insurance with the phone company that covers theft, I am thinking about it.....
well same thing happened to me , i was in a different country for one month and when i went back this started. i have no idea whats going on.
It's a hardware issue. You need to send it to Samsung for motherboard replacement.
Product F(RED) said:
It's a hardware issue. You need to send it to Samsung for motherboard replacement.
Click to expand...
Click to collapse
sorry, was logged on with my friend's account.
so i bought my phone on august 20th last year, from amazon, do i even have a warranty? how am i supposed to replace it?
thanks! how much would that cost?
thanks alot
holydire said:
sorry, was logged on with my friend's account.
so i bought my phone on august 20th last year, from amazon, do i even have a warranty? how am i supposed to replace it?
thanks! how much would that cost?
thanks alot
Click to expand...
Click to collapse
You have to message the seller. I bought mine from amazon too and it came from Germany. I had to pay $80 and wait like 3 weeks to ship it there and get it back.
Sent from my SGH-I337
holydire said:
sorry, was logged on with my friend's account.
so i bought my phone on august 20th last year, from amazon, do i even have a warranty? how am i supposed to replace it?
thanks! how much would that cost?
thanks alot
Click to expand...
Click to collapse
Vendor for warranty or Samsung give an additional 24 month warranty that is limited as per .
My wife bought me the international version of the Samsung Gear S (SM-R750W). She said that she researched and from her understanding it should work on the T mobile network. From what I've found though the consensus seemed to be it would not work, or if it did it would be spotty at best depending on the specific towers/area you were in because Tmobile utilizes different network types in different areas.
I decide to give it a shot anyway and went to the T-Mobile store where I signed up for the wearable plan and got a new nano sim card. I was crossing my fingers but as soon as they put the sim card in the watch it came to life. It looked to be working fine but as I left the store I received a text from T-Mobile stating " the SIM for your wearable devices is in an ineligible device. Services to the SIM are locked until it returned to your eligible wearable device".
I pessimistically started thinking well great, there goes that idea. But as I got into my vehicle I shut my phone down and tried to see if the watch can work on its own as a phone when unencumbered from my Note 4 bluetooth/WiFi data connections. It worked perfectly-I started calling my friends and they couldn't believe I was talking on a watch phone. Several I actually felt the call sound quality was better on the watch speaker phone compared to normally speaking on the Note 4. I called customer service but they told me they couldn't see anything and if it was working fine not to worry about it.
For the next eight or 9 hours it worked perfectly and I was using it a lot. I drove around large swaths of town and neither data nor call experienced even the slightest issue - for once I was happy to be wrong.
Eventually, as I am oft to do, I fell asleep. When I awoke this morning the watch was no longer connected to the network. It gave me a message saying it was unable to connect and did I want to scan for additional networks. I selected yes and it was able to find the T-Mobile and ATT networks. T-Mobile was selected and a "registering" notification was displayed. It took awhile but eventually said it was unable to register with the network.
I call T-Mobile and they said pretty much exactly what I expected them to say -that because it was not a T mobile device they could not ensure proper operation. But he said (and he characterized this as "good news", "light at the end of a tunnel" and "viable solution” Seriously said all 3 things.) I could either forget all about the cellular connection and just use this as a companion device OR go and buy a new Gear S from T Mobile if I really wanted that feature.
I’m truly and utterly baffled that he believed his suggestions merited the positive sayings from above. Never in my lifetime has my head been closer to exploding.
After I was finally able to speak again, I explained that it seemed unlikely to be an issue with the watch. If my Gear S was working perfectly yesterday and can still detect Tmobile & ATT networks, then something on your end seems to be preventing registration. He agree to file a ticket with the engineering team and tomorrow I should hear from them hopefully. He also told me to go and try another nano-SIM, gratis, at the Tmobile store. So today I went and as soon as I put the new card in all systems were go. I assumed that I somehow had received a bad card because here again now, data and voice are connected.
This time I didn’t even make it out of the parking lot before it notified me that that it was again unable to register with the network. There is conflicting information regarding the radio frequencies and bands that the different Gear S models have and I didn’t have high hopes. But then it actually did work, WELL, so any ideas as to what is going wrong?
Imei not recognized as a wearable device by tmo
I am also getting very discouraged with the gear s on tmo.
But I think I finally got a tech person who may have found the problem ,
He said my gear s is no longer registering because the tmo system did not recognize the Imei as a wearable, that's why when I swapped sim with a friends iPhone sim, the gear worked. Because the wearable plan will only work with that device. The rep is asking engineering to add my Imei as wearable, but it has happen yet, he did not know if they could....
perdikoylis said:
I am also getting very discouraged with the gear s on tmo.
But I think I finally got a tech person who may have found the problem ,
He said my gear s is no longer registering because the tmo system did not recognize the Imei as a wearable, that's why when I swapped sim with a friends iPhone sim, the gear worked. Because the wearable plan will only work with that device. The rep is asking engineering to add my Imei as wearable, but it has happen yet, he did not know if they could....
Click to expand...
Click to collapse
I guess that makes total sense, and answers my question if I could just get an Android watch phone at some point and use the same nano SIM that they gave me for my Gear S.
Could you post here if/when they added your IMEI? They were super unresponsive to my request to unlock my original Gear S (which I replaced with an ATT Gear S that ATT kindly unlocked for me), so I have little faith that Tmo are even willing to help their customers, but since I have my plan with them, I'd love to be wrong this time.
Tmo problem
Well I wish I had better news, but it is still not working, I called them back, they say they requested the engineering to add my IMEI , but who's knows if they did, they seem to have very little experience with gear s, it's very frustrating because it did work the first 2 months until I tried the sim in my iPhone. I think I have reached the end of the line ,
I might try closing acct and opening new again...
So can either buy new tmo gear s. And sell my unlocked att gear, or put mine on att,
But. I really liked the Tmo plan, and would probably had switched my other (family) lines to Tmo.
anyone have more ideas?
perdikoylis said:
Well I wish I had better news, but it is still not working, I called them back, they say they requested the engineering to add my IMEI , but who's knows if they did, they seem to have very little experience with gear s, it's very frustrating because it did work the first 2 months until I tried the sim in my iPhone. I think I have reached the end of the line ,
I might try closing acct and opening new again...
So can either buy new tmo gear s. And sell my unlocked att gear, or put mine on att,
But. I really liked the Tmo plan, and would probably had switched my other (family) lines to Tmo.
anyone have more ideas?
Click to expand...
Click to collapse
Maybe try to cancel your wearbales plan, then get one again, with a new SIM and new number?
I would not buy a tmo gear S: they won't unlock it and it costs $50 more. I use an unlocked ATT Gear S on T-mo without issues, but if putting the SIM in another device caused this for you, and the SIM itself is not the problem, they must have some kind of hold/notice on your wearables plan in your account, I think?
I love my new S9Plus, but I am getting increasingly frustrated in the number of dropped calls I am having.
It doesn't seem to matter if I have several bars or only one or two - I am dropping calls at least 8 or 9 times a day. Even when I have 4 bars.
TOday at work I had four bars (download speeds of 26MB down on lte) and I dropped two calls while talking to my wife. Problem enough that I dropped the calls but my wife thinks I hung up on her.
I live in the US and am on ATT if that matters. I have used International Variants on my last four phones and never had this call drop problem before. NEVER.
I first wonder if there is something I can do about this? Is this caused by software or hardware in the phone? is there a way to test t his? (it is hard to anticpate when I will drop calls. I have had some calls last over 10 minutes without dropping and other times in the same location - call drop out after 1 minute.
Anyone else having this problem? Your help and input is greatly appreciated.
Am I the only one experiencing dropped calls? Signal Strength seems ok - but while talking calls just drop off - I watched the signal strength meter go away and instead saw a circle with a link thru it - no signal I guess - (I think my call would have dropped had I been on a call) for no apparent reason -
Anyone else having an issue with dropped calls or am I the only one?
I'm also having drop outs on Vodafone UK. Only happens when I've been on the phone for more then 5 mins
I had bad quality in calls, hardly understood what the other person said; changed the sim card, all ok now.
Sent from my SM-G965F using Tapatalk
I have the samsung unlocked version and using Verizon on it, have not dropped any calls yet but it seems very static sounding. I love the phone, and only talk to my wife on the phone, everyone else I just text so not a huge issue with me.
To OP, this used to happen to me on S4/S7 when the phone would switch between LTE/WCDMA when suddenly I would get no network with signal disappearing and dropping calls. A new firmware fixed that issue in one case and in other case had to replace the phone itself. Can you try changing to "GSM only" to see if this is related to VOLTE at all or bands changing between LTS<=>WCDMA?
As for the static in call, it could be due to lack of VoLTE support.
I went to the ATT Store and they mentioned that ATT has been doing someting with enhanced calling stuff - said it might effect me - but I am not sure I get enhanced calling because I am not on a branded phone. I went ahead and got a new sim card thinking maybe that might help. Will see what happens over the next few days.
I do appreciate the comments - hope this is not a phone issue
I'm on T-Mobile and I am experiencing it as well, and no it's not the service as my One plus 5t doesn't drop any calls in the same area, same sim, same service. Even the Wifi was weak.
I did a support call with Samsung and they advised me to return it.. I ordered another one to see if that one is any better... I'm hoping... If not that will go back as well.
Sent from my ONEPLUS A5010 using Tapatalk
I just got my s9 with att today and am in the states. I'm having the same issue. I have also noticed it is super delayed in sending images via text as well.
I have the issues on my s9 on Vodafone UK there is also a post in the s9 forums about it
It's seems to be affecting a few people and it seems global
So let's hope a FW update fixes it and that the update come soon ar I will return the handset
First the finger print sensor issues. Now this!
My one week old s9+ gave me trouble with the fingerprint error that got fixed with the update. But now my device is dropping almost every other call. Short or long it doesn't matter. I could make calls with no drops in the same spot using the same sim card on my s7 edge. Heading to Samsung tomorrow. Not quiet happy! Device is unlocked. Bought directly from Samsung and I live in Bahrain.
cigawet said:
My one week old s9+ gave me trouble with the fingerprint error that got fixed with the update. But now my device is dropping almost every other call. Short or long it doesn't matter. I could make calls with no drops in the same spot using the same sim card on my s7 edge. Heading to Samsung tomorrow. Not quiet happy! Device is unlocked. Bought directly from Samsung and I live in Bahrain.
Click to expand...
Click to collapse
Returning mine today one thing I expect a phone todo is make calls. Most other things I can wait to be fixed.
Going back to my oneplus 5t which I actually think is a better phone
Unless you are using an AT&T S9+ (or one running AT&T firmware), you will drop calls on AT&T because they won't let your phone use VoLTE and it will try and drop to HSPA , which is being reduced network wise every day.
Getting the phone replaced with a new one.
I was delayed a couple of days because of work but I went to samsung today and they did extensive system tests that did not show anything more than a simple log that says "call drop due to weak network" which is not the case. However, I asked them to manually check it by making calls and keeping in on speaker and 2 out of 3 calls dropped and they got it recorded on camera. Now I'm waiting for my replacement. Hopefully this was a flaw in the first batch or something as my device was one if the first here in the country. Also I almost missed my 15 days replacement time frame. Otherwise they would've fixed it instead. Pheww what a relief. If you are experiencing this issue run to your closest Samsung service center and get it replaced.
cigawet said:
I was delayed a couple of days because of work but I went to samsung today and they did extensive system tests that did not show anything more than a simple log that says "call drop due to weak network" which is not the case. However, I asked them to manually check it by making calls and keeping in on speaker and 2 out of 3 calls dropped and they got it recorded on camera. Now I'm waiting for my replacement. Hopefully this was a flaw in the first batch or something as my device was one if the first here in the country. Also I almost missed my 15 days replacement time frame. Otherwise they would've fixed it instead. Pheww what a relief. If you are experiencing this issue run to your closest Samsung service center and get it replaced.
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It's crazy. One thing you would think the have perfected over the years is the ability to make phone calls
searley said:
It's crazy. One thing you would think the have perfected over the years is the ability to make phone calls
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Seriously!! What a disappointment after being excited about being one of the first people to own the device. I had 2 serious issues from the day I purchased it. Fingerprint sensor then dropped calls. My replacement device will be ready for pickup on Saturday. If it works perfectly I'm willing to forgive them. If not I'm going to demand my money back ! I did not pay around 1000$ for the device so I can drive to service center 3 times in 13 days and end up using my S7 edge again!
cigawet said:
Seriously!! What a disappointment after being excited about being one of the first people to own the device. I had 2 serious issues from the day I purchased it. Fingerprint sensor then dropped calls. My replacement device will be ready for pickup on Saturday. If it works perfectly I'm willing to forgive them. If not I'm going to demand my money back ! I did not pay around 1000$ for the device so I can drive to service center 3 times in 13 days and end up using my S7 edge again!
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In the UK they offered to allow me to return it for replacement but would take about 20 days to get another handset so I have returned it for refund
I strongly suspect your replacement maybe the same.. I think it's a software issue that will need a FW update
Still I will be getting my cash back have decided to buy a new rifle instead
searley said:
In the UK they offered to allow me to return it for replacement but would take about 20 days to get another handset so I have returned it for refund
I strongly suspect your replacement maybe the same.. I think it's a software issue that will need a FW update
Still I will be getting my cash back have decided to buy a new rifle instead
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20 days!?! That's a long long time. I'd take the money like u did. They promised to give me a new device by Saturday so let's see. Otherwise I will take my money back and hold the purchase. Maybe I'll buy a different device altogether. Which sucks cuz I wanted the s9+ since it was rumored last year! Good luck with the rifle. Don't be shooting no Samsung employees lol
cigawet said:
20 days!?! That's a long long time. I'd take the money like u did. They promised to give me a new device by Saturday so let's see. Otherwise I will take my money back and hold the purchase. Maybe I'll buy a different device altogether. Which sucks cuz I wanted the s9+ since it was rumored last year! Good luck with the rifle. Don't be shooting no Samsung employees lol
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I have a note8 and iPhone x
I played with the s9.. call recording didn't work.. One of the features was missing 'blood pressure measurement' few other bits not right software wise
I will wait a few months see what other flagships come out
Hi Guys!
At spain there is a lot of people with this issue. With different providers, like Vodafone, Orange, etc...
We have sended a message on twitter to call Samsung to update a new modem firmware or something like this:
https://twitter.com/FGPonce/status/976811515461369857
If its important to do a rt to get more visibility and you guys could send something also in english to call samsung to fix this issue all fast as they can.
Apologize about my english !
My wife and I, well she, has the damnedest situation for several years now and can’t figure it out.
It started out several years ago when I had a Note 4 and she had an S6. She would lose connection at times when I would not. We first noticed it when we would play Pokemon Go. She has limited mobility so we would drive to parks and such and sit there and catch stuff. The problem is she would have difficulty signing in and I wouldn’t. We just assumed that it was because they were 2 different phones or whatever. It wouldn’t be just PoGo though. It would also happen with general browsing and whatnot.
Fast forward to when the S9 series came out and we both got the Plus model in July 2018. Wouldn’t you know it we still had the same issue and have just been dealing with it. Anyone I asked (we are with Sprint) would just tell us to bring our phones to a Sprint Service center. I never bothered as it seemed this was not a phone issue since it carried over from the previous models we had. Doing some more research and people online suggested a new SIM card. We did that a couple of months ago and still had the same issue.
Here is the real kicker that we recently discovered. If we physically switch phones, hers works fine in my hands and mine in hers starts acting the same way, poor connection. I am at a loss for what is causing this.
Suggestions?
Stu Pidaso said:
My wife and I, well she, has the damnedest situation for several years now and can’t figure it out.
It started out several years ago when I had a Note 4 and she had an S6. She would lose connection at times when I would not. We first noticed it when we would play Pokemon Go. She has limited mobility so we would drive to parks and such and sit there and catch stuff. The problem is she would have difficulty signing in and I wouldn’t. We just assumed that it was because they were 2 different phones or whatever. It wouldn’t be just PoGo though. It would also happen with general browsing and whatnot.
Fast forward to when the S9 series came out and we both got the Plus model in July 2018. Wouldn’t you know it we still had the same issue and have just been dealing with it. Anyone I asked (we are with Sprint) would just tell us to bring our phones to a Sprint Service center. I never bothered as it seemed this was not a phone issue since it carried over from the previous models we had. Doing some more research and people online suggested a new SIM card. We did that a couple of months ago and still had the same issue.
Here is the real kicker that we recently discovered. If we physically switch phones, hers works fine in my hands and mine in hers starts acting the same way, poor connection. I am at a loss for what is causing this.
Suggestions?
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She have a body electrical field greater than yours and that somehow blocks the phones signals and how it acts.